ASU Service user exit interview report

Transcription

1 ASU Customer survey Exit Interview Page: ASU Service user exit interview report Did your support officer visit you once a month? Yes No

2 ASU Customer survey Exit Interview Page:2 ASU Service user exit interview report Were their visits helpful Yes No

3 ASU Customer survey Exit Interview Page:3 ASU Service user exit interview report Did your support officer treat you with respect Yes No %.4%

4 ASU Customer survey Exit Interview Page:4 ASU Service user exit interview report Have you or any of y our family been the victim of harassment or racist abuse d uring the time you h ave been living in N... Yes No % %

5 ASU Customer survey Exit Interview Page:5 ASU Service user exit interview report Did you tell your support officer about the harassment or racist abuse? Yes No % %

6 ASU Customer survey Exit Interview Page:6 ASU Service user exit interview report How happy were you w ith the w ay your support officer handled the incident? Very happy Happy Neither happy nor unhappy Unhappy Very unhappy % % 5 2.7% 4.3% 4.3%

7 ASU Customer survey Exit Interview Page:7 ASU Service user exit interview report % Satisfied 95% Confidence Interval What do you think of the service provided by your support officer? Very good Good Neither good nor poor Poor Very poor 94.2% ±5.5% % % 4 5.8%

8 ASU Customer survey Exit Interview Page:8 ASU Service user exit interview report ZTest What do you think of the service provided by your support officer? Very good Good Neither good nor poor Poor Very poor How happy were you with the way your support officer handled the incident? A. Very happy B. Happy % % CD 4 4 D % % % 25.0% d C. Neither happy nor unhappy 5 2.7% 6.7% A % % D. Unhappy E. Very unhappy 4.3% A 25.0% Ab 4.3% 6.7%

9 ASU Customer survey Exit Interview Page:9 ASU Service user exit interview report % Satisfied 95% Confidence Interval What did you think of your home Very good Good Neither good nor poor Poor Very poor 83.6% ±8.5% % % 0 3.7%.4%.4%

10 ASU Customer survey Exit Interview Page:0 ASU Service user exit interview report of suitable size equipped with enough furniture equipped with furniture in good condition Yes % % % % No % 7 9.7% 9 2.9% 0 4.%

11 ASU Customer survey Exit Interview Page: ASU Service user exit interview report % Satisfied 95% Confidence Interval How happy were you with the area surrounding your home? Very happy Happy Neither happy nor unhappy Unhappy Very unhappy 6.6% ±.2% % % % 5 6.8% 6 8.2%

12 ASU Customer survey Exit Interview Page:2 ASU Service user exit interview report Res ponse s Vandalism Graffiti Dogs Litter and rubbish in the street Problems with neighbours Racial harassment Noise from people Noise from traffic People causing damage to your home Drug Dealing Other crime Serious Problem % % % % % % % % % % % % Slight Problem % % 3 2.7% % % 8 2.% 9 3.6% 3 9.4% 8.9% 3 9.7% 5 7.8% 0 6.% Not a Problem % % % % % % % 4 6.2% 5 76.% 4 62.% % 4 66.%

13 ASU Customer survey Exit Interview Page:3 ASU Service user exit interview report % Satisfied 95% Confidence Interval What do you think of the service provided by the Asylum Seekers Unit? Very good Good Neither good nor poor Poor Very Poor 95.7% ±4.7% % % 3 4.3%