BUSINESS INTELLIGENCE

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1 BUSINESS INTELLIGENCE Enabling Insights Across the Enterprise Patrick Callahan AST Corporation Practice Director Business Intelligence Naperville, Illinois USA 2011 Southern California Public Sector EBS Roundtable

2 Agenda Today s Pain Points Business Intelligence in the Public Sector Stakeholders Considerations Business Case Look at BI and EPM Solutions Wrap-Up Lessons Learned Recommendations AST Corporation - 2

3 Today s Pain Points AST Corporation - 3

4 Common BI Challenges Data resides in disparate systems 48.2% Data is often incomplete or has errors 40.8% We don t get information fast enough to take action 37.6% Employees are too busy to use business intelligence tools 35.9% Employees receive too much unnecessary business data Corporate executives do not understand the need for employees to have access to business intelligence tools Our business intelligence tools are too complicated Corporate executives are unwilling to share data with external third parties. 24.5% 21.2% 15.1% 10.2% None of the above; there are no challenges 1.6% 0% 10% 20% 30% 40% 50% 60% Source: Economist Intelligence Unit, Business Intelligence: Putting Enterprise Data To Work, 2007 AST Corporation - 4

5 Common Public Sector Pain Points Strategy Executives & Board Where to focus resources? Data trustworthy? Hard to tell the agency s story. How do we compare to peers? Performance Managers What to focus on? How to measure/baseline? Timeliness of data. Compliance with regulatory inquiries. Customer concerns. Lack of time to analyze data. Analysis/Action Analysts Supervisors Time consuming to obtain data. Manual processes are error prone. Too many sources of data to manage. Support Information Technology Architecture does not support Analytics. Patchwork technology. Spend too much time on special reports. AST Corporation - 5

6 Findings from Our Customers Its scary how many of our business rules are embedded in spreadsheets We have invested millions in key systems. Investing in a modern reporting/bi strategy will enable us to get value from those systems To do my job, I need to ask 15 different people for 30 different reports Exception reporting and alerts would certainly help me I spend half my day collecting and reporting on data in spreadsheets I could use that time to analyze business opportunities When it comes to data and reporting, its always I, but we, as an organization need to know, share and collaborate AST Corporation - 6 6

7 Business Intelligence in the Public Sector AST Corporation - 7

8 Public Sector s Many Stakeholders Customers Watch Dog Groups Community Stakeholders Agencies Government Business AST Corporation - 8

9 Public Sector BI Deploying a BI solution for the public sector is not the same as for private organizations Radical differences exist in terms of Regulation compliance needs Operational modes Organizations strategic goals Success of a BI solution deployment in the public sector relies on ensuring that each data consumer (i.e. stakeholder) has access to the required information in the way it s needed Also ensuring that all processes occur with transparency, compliance, and accuracy AST Corporation - 9

10 Public Sector Considerations There are special considerations for Business Intellience initiatives in Public Sector Transparency of both information and process Compliance with regulations that includes visibility of operations Budget constraints that must be observed Institutional Goals to be tracked and ultimately accomplished Service Levels maintained Public Access to information AST Corporation - 10

11 Public Sector Analytical Needs Are Expanding Far Beyond Traditional Query And Reporting Increasing Value Query, OLAP/DW Explore my data Transactional Reporting Performance Management What is my best opportunity? What should I do next? How am I doing vs. goals? What should I do now, at the moment of contact? Fact-Based Actions Intelligent Interactions Here are your reports Generational Step AST Corporation - 12 Examples Based on all the interactions this constituent has had, what would be the best services to offer, in priority order? How should we allocate time and resources against our most valuable initiatives? What services and programs are producing the most impact? Based on the current expense rate, which departments will exceed their budget? Where do I stand in meeting my department s annual goals? What constituent services are we providing the most? How many constituents have been contacted? How many programs have been completed?

12 Public Sector s BI Business Case COMPLIANCE Easier access to consolidated data Facilitates meeting your reporting requirement Better support for audits FUNDING/REVENUE GENERATION Revenue segment tracking Funding initiatives Recapturing opportunity loss COST REDUCTION Single point of data consolidation Reallocation of resource time Elimination of redundant activities RISK ANALYSIS Centralized business rules Data governance support Alerting capabilities COMPETITIVE ANALYSIS Customer satisfaction-focused Peer comparisons AST Corporation - 13

13 Aligning to the Goals Improve Services Develop an Effective and Efficient Workforce Business Intelligence solutions are most effective when metrics & KPIs reflect the organization s strategic goals and objectives Many Others Enhance a Safety- Conscious Culture and when the solution can adapt to organizational shifts in priorities AST Corporation - 14

14 Look at BI and EPM Solutions AST Corporation - 15

15 Today s Reality Management Processes Are Fragmented Lack of business alignment Low predictability in performance Inconsistency in business decisions AST Corporation - 16

16 Oracle s Enterprise Performance Management System AST Corporation - 17

17 Planning Challenges Plus, spreadsheets add to the challenges No standards, security, process error prone AST Corporation - 18

18 World Class Planning Process Effective, Best Practice Processes AST Corporation - 19

19 Oracle Hyperion Public Sector Planning and Budgeting Purpose Built for Public Sector Needs AST Corporation - 20

20 Integration and Drill-Back Streamlined integration with EBS Applications, including Drill-Back capabilities AST Corporation - 21

21 Scorecards & Strategy Mgmt AST Corporation - 22

22 Oracle Business Intelligence 11g Most Powerful End User Experience Complete. Consistent. Accurate. Mobile Scorecards Reports Office Integration Interactive Dashboards Applications & Portals Geospatial Visualization Search Ad-hoc Queries Collaboration AST Corporation - 23

23 Oracle BI Applications Prebuilt Solutions for EBS, PeopleSoft and more AST Corporation - 24

24 Prebuilt, Best Practice Analytics AST Corporation - 25

25 Best Practice Analytic Workflows For common workflows, BI Apps allow users to gain insights and take action. High-level metrics promote analyses across many paths with detailed data. AST Corporation - 26

26 Oracle s Solutions Positioned Well AST Corporation - 27

27 Total BI Platform Ownership Cost Oracle has lower cost than every other enterprise-class vendor Source: Gartner (March 2011) AST Corporation - 28

28 Wrap-Up AST Corporation - 29

29 Lessons Learned Organization Often Needs Education on BI Reinforce their opportunity to become smarter One Size Doesn t Fit All Users across the organization have different requirements, though the KPIs ought not to change much Business Rules Will Differ Across Organization Agreeing on the business rules and calculations will take time Centralizing the rules is key Data Quality Can Be Challenging Specialized routines for data cleansing may be required Data Validation & Acceptance Is Crucial Especially when manual or estimated numbers are being replaced with real numbers AST Corporation - 30

30 Recommendations Ensure Sponsorship is Clear Possible mandates to use/accept of new data and reports Utilize Best Practices and Industry Standards There are many great sources - pre-built solutions help Focus on Organizational Change Management Consider initiatives to improve adoption Provide Capabilities for Different Users Ad-Hoc capabilities for super users KPI dashboards for senior management and executives Interactive dashboards and pro-active alerts for management (detailed data must be made available) Derive the Right Scope and Rollout Plan Consider a multi-phase roadmap and piloted rollout AST Corporation - 31

31 Wrap-Up Patrick Callahan x246 AST Corporation - 32

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