Financial Technology and Innovation Conference September 2-4, 2015 Miami, FL InterContinental Hotel www.felabanclab.com The Impact of Technology and Innovation to obtain growth in the Financial Industry Day One - Wednesday September 2nd, 2015 7:30 AM 6:00 PM REGISTRATION 8:00 AM 9:00 AM BREAKFAST - EXHIBIT AREA 9:00 AM 9: 30AM CL@B 2015 - WELCOME & OPENING REMARKS Speakers : David Schwartz, President and CEO, Florida International Bankers Association FIBA Daniel E. García A., Presidente, CLAB y Sub Gerente General, Banco de la República O. del Uruguay Giorgio Trettenero, Secretario General, Federación Latinoamericana de Bancos FELABAN 9:30 AM 9: 45 AM Technology Innovations in Miami: Opportunities and Perspective Speakers : David Schwartz, President and CEO, Florida International Bankers Association FIBA Nelson Fonseca, Partner, Medina Capital 9:45 AM 10:30 AM BREAKOUT SESSIONS # 1 Information security: trends and impacts in the financial industry. 1A Financial Industry main trends focusing on: business, technology and regulatory issues and their impact on Security. The financial industry in Latin America is experiencing changes and challenges, some of them have a big impact on technology and information security The implementation of new technologies with a focus on service channels development, particularly in mobile banking, are generating new requirements on security that should be considered. The general business environment, where mergers, acquisitions and bank fusions are highlighted, the increased regulatory pressure and relevance of risk management also influence the management of cyber risks and Information security. Andrés Gil, Líder de Servicios de Cyber Risk y Seguridad para Latinoamérica de Habla Hispana, Deloitte Elsa Mena, Líder de Latinoamérica de Enterprise Risk Services para la Industria Financiera, Deloitte 1B Social Networks; a distribution channel? Why are the banks being so careful with social networks? The opportunities are there and are huge how about the risks? The information available in the public networks is pure gold for any marketers. Are banks marketing units taking advantage? Is there a right approach to social networks in Financial Services? Many banks await for first movers, are they too cautious?
Guillermo Benites, Chief Executive Officer, Axxis Solutions Kaenan Hertz, Executive Director in the Financial Services Customer Experience Practice, Ernst & Young LLP Jacques Hart, CEO, Roar Media 1C Perspective: Millennial Generation and Credit Origination Generation Y customers expect to receive personalized treatment. How mobile applications help you to communicate better with your customers. How to grow and keep customers satisfaction in high levels. Marcos Galigarcia, VP, Operational Risk, Santander Private Banking International Gustavo Rincon, Systems Engineering Director, FICO 10:30 AM 11:00 AM COFFEE BREAK EXHIBIT AREA 11:00 AM 11:45 AM BREAKOUT SESSIONS # 2 Cyber Security: Major Challenges for security management in the digital age. 2A Deloitte will present their 2015 study on Cyber Security Management for financial institutions in Latin America. 4 out of 10 financial institutions have faced security incidents. 4 out of 10 financial institutions had security breaches that affected their clients privacy. Half of companies find significant obstacles in the implementation of cyber risks and information security programs, fundamentally the lack of resources and the complexity of the scenario of threats and attacks that they face. 80 percent of companies increased their budgets in the last 12 months to manage the risks on their information security. Andrés Gil, Líder de Servicios de Cyber Risk y Seguridad para Latinoamérica de Habla Hispana, Deloitte 2B What s Hiding in Your Web App Perimeter? Moderador : Marcos Galigarcia, VP, Operational Risk, Santander Private Banking International 2C Jason Kent, Principal Solutions Architect, Veracode Cloud Computing, breaking paradigms for a new business model Fernando Jurado, Director, GBM Corp. An IBM Alliance Company 11:45 AM 12:45 PM GENERAL SESSION # 1 Cloud, regulations and the digital transformation of the financial world 71% Enterprise mention agility and scalability costs as the more important driver for using cloud services The questions is not more about moving to the cloud, it is about how can my organization can optimize the investment The principles and attributes for a trusted cloud. Measures that are becoming relevant to regulators around the world that would enable organization to obtain the value for the global cloud investments. 12:45 PM 2:00 PM LUNCH Enrique O Reilly, Director de Americas, TEMENOS Lalo Steinmann, Director Estrategia de Tecnología y Nube para Americas, Microsoft
2:00 PM - 2:07 PM TECH TALK #2 - TEMENOS Enrique O Reilly, Director de Americas, TEMENOS 2:10 PM 3:25 PM GENERAL SESSION # 2 The evolution of financial innovation: next steps to improve the customer experience The world's largest lodging solution has no rooms (Airbnb) The world's largest taxi network has no cars (Uber) The world's largest bank has no branches Claudio Fiorillo Socio Líder de la Industria Financiera para Latinoamérica, Deloitte Jorge Ruiz, Global Head Digital Acceleration, CITI Rigoberto Saenz - User Experience Director, Digital Channels, BBVA BANCOMER Alfredo Villalobos, VP Operations, Telefónica USA 3:25 PM 4:05 PM COFFEE BREAK EXHIBIT AREA 4:05 PM 4:50 PM BREAKOUT SESSIONS #3 Financial Inclusion in Ecuador : electronic cash system of the Central Bank, as State Policy 3A For the first time, at the global level, a State implements an electronic wallet that works on any wireless equipment of all mobile companies The system works even without balance or internet, creating accounts for the unbanked and integrating all banks and business in the country Giovanni Pichling Z, Gerente de Gestión de Riesgos y Seguridad, Asociación de Bancos del Perú Amilcar Perea, Headquarters CEO, In Switch Solutions Fausto Valencia, Director Proyectos, Banco Central del Ecuador 3B Omni-Channel: The road to the seamlessly integrated channels The digitization and innovation are changing the competitive landscape and therefore banks are including in their agenda items such as mobile banking, biometric security, and conversion of branches among others. Banks face challenges in terms of investment, talent management and proper knowledge to succeed in meeting their objectives These issues directly impact the channel strategy and Omni-channel seems to be the right way to achieve success. Jorge Enrique Estrada, Gerente de Tecnología, VP de Operaciones y Tecnología, Banco de Occidente Carlos Valencia, Director de Productos, Visa Latinoamérica Gabriel Caputo, Gerente de proyectos de Ingeniería de procesos, Banco Galicia Juan Cooper, Gerente División Consumo, Banco de Chile 3C MARKETING THE MILLENIALS New Technologies: Psychological Segmentation of the Customers: The clue behind a successful gamification Strategy There are more than 100 Million youth in Latin America. And today are an important market, but in the next 10 years these same young people will be the main engine of the economy Is your Institution doing something actively to attract and deliver the kind of value they really want, or directly leaving it for the competition? Gamification is the most effective and efficient mechanism to attract and involve young people to financial platforms, and better yet... to make them evolve as customers! But most banks are failing to apply it. Ricardo Zuasti, Managing Partner, Manentia Software
Gabriel Camargo, CEO, Ingenious Softworks Alberto Chertok, Médico psiquiatra y psicoterapeuta especializado en análisis y modificación del comportamiento humano, docente de Psiquiatría de la Facultad de Medicina de la Universidad de la República (Uruguay) and Chief Scientist Officer, Ingenious Softworks 3D ESCORIAL FOCUS GROUP 30 MAX ATMs SWITCHES: Current and Future Situation. There are options? Current situation in terms of software, hardware, services and costs There are other different or complementary options? Daniel Garcia, Subgerente General, Banco República Oriental del Uruguay 4:50 PM 5:35 PM BREAKOUT SESSIONS #4 Government Process, a strategic element in Corporate Governance 4A Government processes, A different view of the evolution of the business, guidelines, principles, components and mixing an agile and efficient governance processes. Process Governance tools that allow efficiency and cost reduction through monitorable, verifiable and measurable processes Juan Manuel Mogollon, VP & GM, Bizagi Alejandro Samper, Expresidente, Previsora de Seguros and Consultor Asociado, Governance Consulting Adriana Tobar, Directora Nacional de Ingeniería de Procesos, Colpensiones 4B Anti- fraud strategies for Online Banking The evolution of banking malware and most common types of fraud The strategies and how to defeat fraudsters Using out of band validations to authorize transactions Giovanni Pichling Z, Gerente de Gestión de Riesgos y Seguridad, Asociación de Bancos del Perú Rafael Abreu, Business Development Director, Diebold 4C Trends on Mobile Payment Methods in Latin America The Tecnocom report collects the main trends in the financial sector. In Latin America there are more than 700 million payment cards in circulation and 71.6% of payment transactions with non-cash instruments are to be performed in this way. However, at least 1 in 4 Latin Americans that have electronic payment cards prefer to pay with cash whenever possible. 35.2% of the Latin American online buyers pay with credit card at least once a month Daniel Garcia, Subgerente General, Banco República Oriental del Uruguay Álvaro Martín Enríquez, Socio-Director del departamento internacional, AFI (Analistas Financieros Internacionales) 5:35 PM 5:42 PM TECH TALK #3 - GRUPO ASI Hernando Torres, CEO, Grupo ASI 5:45 PM 6:30 PM GENERAL SESSION # 3 Information technology for the Financial Sector: where are we heading?
Banks and banking leaders have to adapt to satisfy the market s demand or slowly fade into irrelevance. Will they survive? Non-banks are outperforming banks in meeting the technological requirements of smart consumers today, with delivery of the quickest and cheapest currency transactions. Can banks recover? Hernando Torres, CEO, Grupo ASI Louis Hernandez Jr.,Chairman, President & CEO, AVID Gerardo Porras Sanabria, Gerente General, Banco de Crédito Agrícola, Costa Rica 6:30 PM - 8:30 PM OPENING RECEPTION Sponsored by: British Telecom POOL AREA Day Two Thursday, September 3rd, 2015 7:30 AM 6:00 PM REGISTRATION 7:00 AM 8:30 AM BREAKFAST EXHIBIT AREA 8:30 AM - 8:37 AM TECH TALK #4 Ana Inés Echavarren, VP Financial Services, Infocorp Group 8:40AM 9:40AM General Session #4 Social Inclusion and Banking: The Channels and Technology that transform people s lives. 11 of 18 Latin American countries have banking rates below 40%, which contrasts with developed countries with levels of 90 % Cultural barriers and lack of financial Infrastructure point of sales are the main reasons, this can be overcome with the use of mobile technology and other alternative channels. Cell phones have become account numbers, as well as the means to save, withdrawal, receive interest and obtain credit. The management of small credits that positively impact the economy of families, as well as savings accounts, using complete solutions that manage integrated end to end intermediation, from opening an account to other related functions are a fundamental part of organizations committed to social inclusion. Tonatiuh H. Barradas, VP & GM Strategic Industries, Latin America and Caribbean, SAP Leopoldo Murillo, CIO, Banco Compartamos 9:40 AM - 9:47 AM TECH TALK #5 TECHNISYS German Pugliese Bassi, Co-Founder, CMO & Alliances, Technisys 9:50 AM - 10:50 AM GENERAL SESSION #5 KEYNOTE SPEAKER Sponsored by TECHNISYS THE FUTURE OF BANKING TODAY BREAKING BANKS Disruptive insights into innovation, payments and fundamental shifts in consumer behavior Over the next decade further digital advances threaten to change the very nature of the financial services industry 3 Core Tech-Driven disruptions impacting the world over the next two decades: Infrastructure, Artificial Intelligence and Experience Design. FinTech innovators are entering the financial services space at a rapid pace, stealing market share from traditional players German Pugliese Bassi, Co-Founder, CMO & Alliances, Technisys Keynote Brett King, founder and CEO of breakout retail bank Moven, the bestselling author of BANK 3.0 and American Banker s Innovator of the Year 10:50 AM - 11:25 AM COFFEE BREAK EXHIBIT AREA 11:25 AM 12:10 PM BREAKOUT SESSIONS # 5
5A New Business Models begin the Digital Transformation Financial institutions are transforming the customer experience through technological solutions called the third platform (Cloud, Social media, big data and mobility), for example, 6 out of 10 Latin Americans will be connected to the network by 2018 ; and it is expected that users change their patterns in the use of financial services in the next 18 months thanks to the incorporation of these technologies By 2018 the value of e-commerce in Latin America will be US $ 106 billion, representing 51% penetration on the basis of total Internet users in the region, thus, users expect a transformation in the means greater security payments and user level in which technology platform. Generational differences are impacting the use of payment methods in Latin America, for example 32% of Millennials use a payment platform that does not belong" to the financial sector, but companies of third platform such as e-tailers or electronic payment platforms. Daniel Garcia, Subgerente General, Banco República Oriental del Uruguay Alejandro Florean, Director de Investigación y Consultoría para Soluciones Empresariales, IDC Latin America 5B The customer experience in the era of digital banking and Omni channel Banks in Latin America face digital disruption, new digital nontraditional competitors and increasingly more and more users will use digital channels, and banks have to innovate faster and meet the demands of the Generation Y (Millennials). The main demand today on digital channels is SAFETY and excellent user experience. Define a business strategy to transition to digital banking and mobile payments it is a priority. Learn real and practical cases of banks in the region. Marcelo Fondacaro Director Regional, Veritran Ricardo Granados Treviño, Director Canales Electrónicos, BanBajio Gustavo Fosse, Gerente General de Tecnología de la Información, Banco do Brasil 5C The Payments Evolution/Payments Transformation: What payments will look like in 2020. How banks must adapt by addressing the front-end channels with a focus on the life-event evolution of their clients (digital finance strategies). All of this is centered on a client-centric approach. A payment hub is needed to consolidate and simplify client s payment activity and cash management, while still maintaining customer centricity. Moderador : Giovanni Pichling Z, Gerente de Gestión de Riesgos y Seguridad, Asociación de Bancos del Perú Troy Fields, Director of Payments Solutions, FIS Latin America and Caribbean Eduardo Paulsen, Managing Director, Head of Transaction Banking, BCI 5D ESCORIAL FOCUS GROUP 30 MAX BIG DATA Does it make sense to invest in Big Data besides those related to information management, business intelligence, data mining, and traditional analysis? Is Big Data the same for everyone? No. It means different things to different levels of value to different organizations. For some companies, big data can be an important component or even the center of its strategy. For others it could be a costly distraction. Does big data really help your Business? Claudio Fiorillo, Socio Líder de la Industria Financiera para Latinoamérica, Deloitte
12:10 PM 1:00 PM BREAKOUT SESSIONS # 6 The use of technology for their potential business strategy 6A The use of technology is recommended for safety, environmental and practical reasons. The use of technological tools can be used as a way to improve the strategy. Jesus Merino, Director de Operaciones, Grupo Axento Jeanne Marion-Landais, Gerente División Interna, Banco Popular Dominicano Cheryl Gurz, Managing Director, Emerging Technology Segment Manager, Bank of New York Mellon 6B Omnichannel approaches at your revenue s service segmented, personalised and effective marketing campaigns Omnichannel approaches partner perfectly with the bank s marketing efforts because of the information they gather and the contact they enable with the client Personalising and segmenting marketing campaigns on electronic channels increases the probability of getting the client s attention, therefore boosting conversion levels Marketing campaigns will never be the same again. Cheers to that. Jorge Enrique Estrada, Gerente de Tecnología, VP de Operaciones y Tecnología, Banco de Occidente Ana Inés Echavarren, VP Financial Services, Infocorp Group 6C ESCORIAL FOCUS GROUP 30 MAX How your organization can succeed by leveraging the Cloud for Disaster Recovery ( DRaaS ), while protecting the security of data and valuable information about their customers Moderators : Marcelo Oliveira, Director Data Center, Cloud & Continuity Solutions, C&W Business Gabriel Marcos, Director, Networking, Security and Mobile Workforce Solutions, C&W Business 1:00 PM - 2:15 PM LUNCH 2:15 PM 3:00 PM BREAKOUT SESSIONS #7 Payment Technology Methods: Strategies and Regulations of Payment Systems, Microcircuit chip in the Financial 7A Industry EMV THE CHIP IS NOT ENOUGH TO PREVENT CREDIT CARD FRAUD On October 1, 2015, an EMV (Chip) counterfeit liability shift will be instituted. Financial liability will impact the party that is not EMV ready. Robert Villanueva, Director Electronic Crimes Task Force, U.S. Secret Service Mark Akins, Managing partner and primary Qualified Security Assessor (QSA), 1st Secure IT, LLC Ruston Miles, SVP & Chief Innovation Officer, Bluefin Payment Systems Alfredo Perez, Co-Founder, E Chip Miami 7B Technology for boards: improving corporate governance processes while protecting company s most sensitive information
43% of US companies had a data breach in 2014 Most breaches are a human error consequence 27% of companies do not have a data breach response How confident are you that your board is adequately overseeing cyber risks? Marcos Galigarcia, VP, Operational Risk, Santander Private Banking International Andre Bodowski, Sales Director, Diligent Pedro R. Terreros, Corporate Secretary, Nacional Monte DE Piedad- México 7C ESCORIAL FOCUS GROUP 30 MAX What do Retail Banking Customers Want? Lessons Learned Building the Next Digital Banking Experience Consumers expect their banks to provide access to all of their products and services 24/7. What kind of technological capabilities are required to make this happen and how can banks take advantage of this consumer anytime/anywhere behavior to increase engagement? While bank customers mostly seek to access their bank account information, they have an increasing interest to leverage their banking relationship for consumer, auto or home loans. How do banks structure their platforms to ensure that every division within the bank that the customer wants to engage is connected and speaking with each other? In the age of Amazon and Uber, bank customers EXPECT their bank to provide them with a similar user experience. Unfortunately, very few banks do what are the benefits to having an end-to-end digital platform and how does this enhance/deepen customer engagement? Is this a differentiator? Miguel Santos, Co-Founder & CEO, Technisys 3:00 PM - 3:45 PM COFFEE BREAK EXHIBIT AREA 3:45 PM - 4:55 PM GENERAL SESSION #6 BITCOIN-Virtual Coins Reality Fiction Fraud : Risk and Challenges. The true value of virtual currencies is not the transient value or the capitalization of the market, but the unlimited possibilities this innovative technology presents. It is important to find the equilibrium between the transformative thinking that will lead to financial innovation and the required supervision to maintain regulations balanced. Andres Campo, Founder and President, Axxis Solutions Richard A. Forsyth, CEO, Alitin Andrea Castillo, Technology Policy Program Manager, Mercatus Center at George Mason University Juan Llanos, Global Regulatory Compliance Expert and Advisor 4:55 PM - 6:05 PM GENERAL SESSION #7 Innovation and transformation: An entire bank in one App? Leading the revolution of channels. It is all in the experience. Mobile first & Mobile Only What is the strategy to follow? Is mobile only possible in a bank? New channels. Is it necessary to adapt to each new device (Wearables, smartwatches, new smart screens)? Is it possible to plan your client s experience regardless of the channel they use? New strategies to cover the client s needs: APPs and APIS, stronger together. Is the future in the APPS as we know them today? New tendencies Do users want to go to their bank app to do their financial transactions? Are you sure? You need Financial APIs Claudio Fiorillo, Socio Líder de la Industria Financiera para Latinoamérica, Deloitte Carlos Kukchovsky, Head, Open Banking Platform, BBVA España Jorge Ruiz,, Global Head Digital Acceleration, CITI
Cheryl Gurz, Managing Director, Emerging Technology Segment Manager, Bank of New York Mellon Day Three Friday, September 4th, 2015 8:00 AM 3:00 PM REGISTRATION 8:00 AM 9:00 AM BREAKFAST EXHIBIT AREA 9:00 AM - 10:15 AM GENERAL SESSION #8 Breaking paradigms: Alternative Methods of Financing Implications of emerging innovations. Opportunities through new models that have been successful globally. Dario Fuentes, Market & Business Development -Latin America -, Paypal Adriana Grineberg, Head of Pan Regional in Global Sales LATAM, Facebook Kathryn Petralia, Co-Founder & COO, Kabbage Alejandro Cosentino, CEO, Afluenta Julius O. Akinyemi, Entrepreneur-in-Residence, Massachusetts Institute of Technology 10:15 AM - 11:20 AM GENERAL SESSION #9 KEYNOTE SPEAKER Financial Inclusion in Banking with Technology Innovation - The case for mobile Commodity Exchange Revolutionizing Commodity Trading for financial inclusion Bringing the Global Sundry to Commodity Trading with technology innovation to drive growth Keynote Julius O. Akinyemi, Entrepreneur-in-Residence, Massachusetts Institute of Technology 11:20 AM 12:00 PM COFFEE BREAK EXHIBIT AREA 12:00 PM 1:00 PM BREAKOUT SESSIONS # 8 Business Models on the Digital Age: Reality or Fantasy 8A The estimated value of business in the digital world for the next five years is around 19 TRILLION Dollars There is room for many with business intelligence, otherwise we will be expectators The future is not near, the future is TODAY! Its main business processes for the customer have at least one digital channel, No? Are you sure it is on the right track? Marcos Galigarcia, VP, Operational Risk, Santander Private Banking International 8B Rigoberto Saenz, User Experience Director, Digital Channels BBVA BANCOMER Daniel Cohen, Senior Vice President, Emerging Payments, MasterCard, Latin America and Caribbean Yran Dias, Partner, McKinsey Brasil Marketplace lending: an opportunity to catch up innovation for Banks Dario Fuentes, Market & Business Development -Latin America, Paypal Alejandro Cosentino, CEO, Afluenta Kathryn Petralia, Co-Founder & COO, Kabbage
8C ESCORIAL FOCUS GROUP 30 MAX Operating Efficiency How to improve customer experience eliminating : - downtimes, - tasks that do not add value and -by automating tasks Efficiency can be achieved without automation of processes? Operational efficiency is achieved only in offices that assist the public? Jorge Enrique Estrada, Gerente de Tecnología, VP de Operaciones y Tecnología, Banco de Occidente 1:00 PM - 2:15 PM LUNCH 2:15 PM 3:15 PM BREAKOUT SESSIONS #9 ANALYTICS: Trends, Myths and realities surrounding its use on the Financial Industry 9A The most advance and innovative organizations in application of analytics are still working to be cutting edge, looking for new advantages over their slower competitors. In some cases, this advantages can provide relevant discoveries that change business models completely. They can also come from more modest discoveries that can add value gradually. Fernando Oliva, Partner, Analytics Leader for Financial Services in LATAM, Deloitte Oded Soffair, VPA Business Analysis, Multibank Panama 9B Regulation, Technology and Innovation: BITCOIN and the Banking Industry Do regulations help or hinder innovation in banking? How can banks deal with BIT COIN within the existing regulatory framework? What are legal and regulatory challenges for banks of new payment systems such as BIT COIN, including documentation, due diligence, and anti-money laundering compliance Marshall Martin, Executive Vice President, Enterprise Risk Executive & Co-General Counsel, City National Bank of Florida Al Avila, Founding Partner and Attorney in Law, ARHMF Michael Johnson, Federal Reserve Bank of Atlanta Charles Evans, Associate Professor, Barry University 3:15 PM - 4:15 PM GENERAL SESSION #10 Financial Innovation Awards FELABAN FIBA - CLAB: Case Study Presentation of the winner 4:15 PM - 5:20 PM GENERAL SESSION #11 DOES CURRENT BANKING HAVE A FUTURE? Everything is changing. The Evolution of the Fintech ecosystem and current situation per region. Are we prepared to face new competitors? Do we know what financial services, which are not from banks, are our customers using? Who are our competitors? Your competitors are also your allies. The APIs have to have the utmost importance in the Business and Technology Strategy to be able to create new types of relationships. The future, Internet of Everything. Things also have financial needs. Dario Fuentes, Market & Business Development - Latin America, Paypal Carlos Kukchovsky, Head, Open Banking Platform, BBVA España Julius O. Akinyemi, Entrepreneur-in-Residence, Massachusetts Institute of Technology Gustavo Fosse, Gerente General de Tecnología de la Información, Banco do Brasil Yran Dias, Partner, McKinsey Brasil 5:20 PM 5:30 PM CLOSING REMARKS David Schwartz, President and CEO, Florida International Bankers Association FIBA Daniel E. García A., Presidente, CLAB y Sub Gerente General, Banco de la República O. del Uruguay
Giorgio Trettenero, Secretario General, Federación Latinoamericana de Bancos FELABAN