HOME SUPPORT For Oxford and West Norfolk County Home Support Services help seniors and adults with disabilities maintain their independence and remain at home. Most services charge a fee, but may have reduced fees for those on fixed incomes. Inquire with the individual organization. Unless otherwise indicated the organizations listed in this document serve the entire county of Oxford and, where indicated, West Norfolk. Hiring someone to provide services or care is an important decision. The Ontario Ministry of Health and Long-Term Care has created a Home and Community Services Checklist to help with this decision: http://www.health.gov.on.ca/en/public/programs/ltc/default.aspx. The South West Community Care Access Centre (CCAC) coordinates publicly funded in-home health services, including nursing, therapies, personal support and medical supplies. The CCAC can refer you to community services to help you stay safely and comfortably in your own home. Woodstock Office Tel: 519-539-1284 1147 Dundas St Toll Free: 1-800-561-5490 Woodstock, ON N4S 8W3 Fax: 519-539-0065 www.sw.ccac-ont.ca www.caregiverexchange.ca is a blog and website of thehealthline.ca. It provides information and encouragement to those who are caring for a relative or friend living with an illness, disability or aging challenges. The site includes caregiving events, news and community resources. For more health services information visit Last Modified: Jan 2015
NURSING AND THERAPY Services may also include personal support, respite care, foot care, companionship, homemaking, errands and shopping. Aggie's Homecare Services (includes Norfolk) 519-421-6695 Red Cross Care Partners (includes Norfolk) 519-688-1853 or 1-800-443-4615 Pace Homecare Services 1-866-904-9904 Pursuit Health Management (includes Norfolk)519-672-1048 or 1-877-488-3771 Seniors for Seniors (respite care) 519-433-5000 Stonebridge Community Services (Tillsonburg) 519-842-3200 or 1-855-842-3200 We Care Home Health Services 519-642-1208 or 1-877-853-1195 PERSONAL SUPPORT Personal support provides bathing, dressing, grooming, medication assistance, etc. Services may also include companionship, homemaking, errands and shopping. Aggie's Homecare Services 519-421-6695 Canadian Red Cross - Community Health Services 519-539-0441 or 1-800-265-9216 Red Cross Care Partners 519-688-1853 or 1-800-443-4615 Pace Homecare Services 1-866-904-9904 Senior Homecare by Angels 519-649-2273 or 1-866-959-9008 Seniors for Seniors 519-433-5000 Stonebridge Community Services (Tillsonburg) 519-842-3200 or 1-855-842-3200 We Care Home Health Services 519-642-1208 or 1-877-853-1195 HOME HOSPICE CARE Care by trained volunteers during life threatening illness. VON Hospice Services 519-539-1231 or 1-888-641-5197 PERSONAL EMERGENCY RESPONSE SYSTEMS Personal emergency response systems allow seniors and people with disabilities to quickly and easily call for assistance using a help button. Action Medical, Woodstock (includes Norfolk)519-533-0376 or 1-877-568-3558 ConnectCare (includes Norfolk)519-685-4550 or 1-888-298-6116 Ontario Home Oxygen and Health (includes Norfolk)1-800-661-1912 Phillips Lifeline (includes Norfolk) 1-866-784-1992 Woodstock General Hospital (Lifeline) 519-421-4259 DOCTOR REFERRALS Health Care Connect (includes Norfolk)1-800-445-1822
HOMEMAKING Homemaking provides light housekeeping, meal preparation, laundry, home management, etc. Services may also include companionship, errands, shopping and odd jobs. Aggie's Homecare Services 519-421-6695 Canadian Red Cross Community Health Services 519-539-0441 or 1-800-265-9216 Pace Homecare Services 1-866-904-9904 Senior Homecare by Angels 519-649-2273 or 1-866-959-9008 Seniors for Seniors 519-433-5000 We Care Home Health Services 519-642-1208 or 1-877-853-1195 MEAL DELIVERY Meals on Wheels programs deliver cooked nutritious meals to your home by caring volunteers. South Gate Centre 519-539-9817 GROCERY DELIVERY / SHOPPING / ERRANDS Many pharmacies deliver food and health care products. Call first to confirm details. Many of the services listed under NURSING AND THERAPY, PERSONAL SUPPORT and HOMEMAKING also provide shopping and errands for clients receiving other services. Foodland (Norwich) 519-893-2689 Foodland (Ingersoll) 519-485-1430 Shoppers Drug Mart (Norwich) 519-863-2401 Sobeys (Tillsonburg) 519-688-1734 Store2Door (Woodstock) 519-537-6644 Foodland (Port Rowan - in town delivery only) 519-586-7498 Foodland (Ingersoll) 519-485-1430 HOUSEKEEPING / GENERAL MAINTENANCE / LAWN CARE / ODD JOBS A selection of senior-friendly services that provide housekeeping, repairs and maintenance, yard work and snow removal. For others see the yellow pages under Home Improvements, and Lawn Maintenance Aggie s Homecare Services 519-421-6695 (Norfolk) 519-426-6060 Home Instead Senior Care 519-913-1662 Ingersoll Services for Seniors (Ingersoll) 519-485-2269 Seniors for Seniors (Housekeeping only) 519-433-5000 Senior Homecare by Angels (Housekeeping only) 519-649-2273
VON Home Help Program (Housekeeping only) 519-539-1231 REFERRAL These services offer referrals for housekeeping, home repairs, maintenance and remodeling needs with trades people and service companies. FRIENDLY VISITING / COMPANIONSHIP Many of the services listed under NURSING AND THERAPY, PERSONAL SUPPORT and HOMEMAKING also provide companionship. Norfolk Office 1-866-529-0849 Tillsonburg & District Multi-Service Centre(Tillsonburg) 519-842-9000 Alzheimer Society of Oxford County 1-519-421-2466 519-426-6060 or 1-866-529-0849 Seniors for Seniors 519-433-5000 Telephone Reassurance Programs: 519-426-6060 or 1-866-529-0849 Rotary Club of Tillsonburg - Phone Check Service 519-842-6642 FOOT CARE Community Clinics: Tillsonburg & District Multi-Service Centre(Tillsonburg) 519-842-9000 We Care Home Health Services 519-642-1208 or 1-888-212-4947 In-home: CarePartners 519-688-1853 or 1-800-443-4615 Tillsonburg & District Multi-Service Centre(Tillsonburg) 519-842-9000 IN-HOME HAIRDRESSERS / BARBERS Sandra Hesch 519-866-5785 ADULT & ALZHEIMER DAY Apply directly or through the CCAC for Adult & Alzheimer day
PROGRAMS programs: Victorian Order of Nurses (VON) - Programs offered in Ingersoll, Tillsonburg and Woodstock 519-539-1231 ext 226 or 1-888-641-5197 ext 226 Programs for people with disabilities (apply directly): WDDS (Woodstock and District Developmental Services) (Woodstock) 519-539-7447 TRANSPORTATION These services provide accessible and non-accessible for seniors and adults with disabilities. Many of the services listed under NURSING AND THERAPY and PERSONAL SUPPORT also provide accompaniment to appointments and other escort services. Medical attendant transportation can accommodate stretchers. Canadian Red Cross 519-539-0265 or 1-866-280-1735 Drive-U 519-268-7602 Huron Patient Transfer Service 1-877-286-5906 Ingersoll Paratransit 519-485-6663 Mobile Link Ltd 1-877-460-5465 Woodstock Paratransit 519-539-1291 Transportation with medical attendants: Hoffmans Patient Transfer 1-888-237-3631 London Medical Transportation Systems 1-866-827-5687 Voyageur 1-800-263-7163 MEDICAL EQUIPMENT Financial Assistance: Ontario March of Dimes: Assistive Devices Program 1-866-765-7237 Home and Vehicle Modification Programs 1-877-369-4867 Ontario Ministry of Health and Long-Term Care Assistive Devices and Home Oxygen Program 1-800-268-6021 Sales and Rentals: Action Medical, Woodstock 519-533-0376 or 1-877-568-3558 Axcess Solutions Health Care, Woodstock 519-421-0005 or 1-888-889-0716 Brian's Home Health Care & Mobility, Ingersoll 519-485-5555 or 1-866-908-8707 Canadian Red Cross 519-539-0265 or 1-866-280-1735 Grand Medical Supply, Tillsonburg 519-842-8949 or 1-888-829-5552 Mobility 1st Ltd, Ingersoll 519-204-0109 or 1-866-235-7996 Ontario Home Oxygen and Health 1-800-661-1912 Loans (may request donation):
In-home oxygen and respiratory services: Oxford ProResp Inc 519-421-0222 or 1-800-265-1935 IN-HOME LABORATORY Most laboratory services are covered by OHIP with a doctor s order. For in-home services there is usually a fee of about $25. CML Healthcare Laboratory Services (Includes Norfolk) 519-537-2131 IN-HOME HEARING Hear-Med Inc (Tillsonburg) 519-688-0022 Hear-Med Inc (Woodstock) 519-537-8083 Total Hearing Centre (Woodstock) 519-537-2472 Total Hearing Centre (Tillsonburg) 519-688-9500 Trillium Hearing Centre (West Norfolk) 519-426-2288 SPECIAL CLOTHING Services accessible from your home. Geri Fashions of London (In Oxford County twice a year-call for details) 1-800-361-4374 Silvert s Clothing for Seniors 1-800-387-7088 BOOK LENDING / READING Accessible Media Inc 1-800-567-6755 Norfolk County Public Library Homebound Service 519-426-3506 Oxford County Library Home Library Service (Ingersoll) 519-485-2505 Tillsonburg Public Library Home Library Service (Tillsonburg: In-town delivery) 519-842-5571 Woodstock Public Library Homebound Service (Woodstock) 519-539-4801
ADDITIONAL Healthcare Services: Haldimand-Norfolk Public Health Unit (Delhi) 519-582-3579 Oxford County Public Health 1-800-755-0394 Ontario Network for the Prevention of Elder Abuse Senior Safety Line 1-866-299-2011 Victorian Order of Nurses 1-888-641-5197 Government Services: Canada Mortgage and Housing Residential Rehabilitation Assistance Program (RRAP) 1-800-668-2642 Canada Pension Plan (CPP), Old Age Security (OAS) and Disability Benefits 1-800-277-9914 OHIP (Ontario Health Insurance Plan), London 519-675-6700 Ontario Drug Benefit Program Seniors Co-Payment Program 1-888-405-0405 Public Guardian & Trustee 1-800-891-0504 Service Canada 1-800-622-6232 ServiceOntario 1-800-267-8097 Telehealth Ontario 1-866-797-0000 Trillium Drug Program 1-800-575-5386 Veterans Affairs Canada 1-866-522-2122 Seniors Centres: Ingersoll Services for Seniors Seniors Centre 519-485-3869 South Gate Centre, Woodstock 519-539-9817 Tillsonburg Senior Centre 519-688-2520 Inclusion in this pamphlet does not constitute a recommendation by the Community Care Access Centre nor does exclusion imply the lack of one. Contact thehealthline.ca at editor@thehealthline.ca if you have any additions or changes for this pamphlet.