IP Link GlobalViewer Enterprise SERVER-BASED RESOURCE MANAGEMENT SOFTWARE Manage Any Size Installation From 5 to 5,000+ Rooms Around the World No programming knowledge required Enterprise-wide room control, scheduling, and monitoring for TouchLink, IP Link, MediaLink, and PoleVault Support for third-party control system integration Comprehensive set of customizable device usage, trend analysis, and inventory reports Supports many common Web browsers Seamless integration with third-party facility scheduling software Enhanced monitors and schedules based on location and/or device type Enhanced browser security with SSL Supports user logon authentication using Microsoft Active Directory Configurable user access based on role and location Customizable e-mail templates Dynamic event alert list of userdefinable system events Firmware Manager simplifies and automates firmware updates New Features in version 1.2 igve app support for iphone and ipod touch devices Supports CollegeNET R25 room schedules Customizable helpdesk layouts Supports projectors with multiple lamps
Introduction GLOBALVIEWER ENTERPRISE Extron GlobalViewer Enterprise server-based software is the next step up for managing larger AV installations. It provides an easy upgrade path for existing users of the Extron free GlobalViewer Web application using configuration wizards. Compatible with most Web browsers, GlobalViewer Enterprise provides enhanced help desk functionality, enterprise-wide scheduling and monitoring, and time-stamped AV system data collection for reporting. Built on Microsoft.NET technology, GlobalViewer Enterprise integrates with third-party facility scheduling software for viewing room availability and managing meeting schedules. As with the free Extron GlobalViewer Web application, no programming is required. Powerful AV System Management GlobalViewer Enterprise is a powerful management tool. It works alongside the GlobalViewer Web application without replacing it, making the transition more familiar and less time-consuming. GlobalViewer Enterprise is designed to leverage the security, data, and access control capabilities of Microsoft Windows Server. AV and IT support teams will appreciate the agility and flexibility GlobalViewer Enterprise provides to access usage data, create reports, and control the system from any computer on the LAN or WAN. The Help Desk view offers a view of the entire enterprise in a single window and access to detailed room data with just a click of a mouse. GlobalViewer Enterprise supports integration of third-party control systems, such as AMX and Crestron. No Programming Required Built on the Extron philosophy of delivering configurationbased solutions, GlobalViewer Enterprise doesn t require any programming skills for setting up the system. It is a quick and easy process to import an existing system using one or more configuration files from Global Configurator 2, or later. During the setup process, configuration data from each control device supported in the system is imported into GlobalViewer Enterprise. During the setup process, configuration data from each device control supported in the system is imported into GlobalViewer Enterprise. After importing configuration files, adding a new device is as easy as point and click. Enterprise-Wide Scheduling and Monitoring With GlobalViewer Enterprise, it s easy to configure global schedules and conditional monitors that are based on location and/or device type. For example, a global schedule could be configured to turn off all of the displays in an entire building at 10:00 pm. Or, a monitor could be configured to send an e-mail or text message alert when any Epson projector exceeds 2,000 lamp hours. Step-by-step menus simplify the creation of a broad range of scheduled events and conditional monitors. Data Logging and Reporting Capabilities GlobalViewer Enterprise includes a SQL-based data repository for logging device and room data. Data is gathered 24/7 and time-stamped for use in preparing valuable management reports. GlobalViewer Enterprise features a comprehensive collection of reports covering network connections, device usage, and AV equipment inventory. Reports can be used to maintain inventory lists, track and analyze device and room usage, and proactively plan maintenance activities to reduce system downtime. Reports can be exported in PDF or Microsoft Excel format for printing and analysis. Multiple User Roles and Permissions Controlling access to GlobalViewer Enterprise for multiple users is made simple through Active Directory integration and the creation of customized user roles. GlobalViewer Enterprise supports authentication using Windows credentials and allows the administrator to specify roles which determine the features each user may access. For example, a role called Administrator may offer a high level of functionality, but limit access to a specific city or building. A Reporter role could limit functionality to report creation and allow access to only a specific department, building, or floor. The number and variety of user roles that can be created is nearly unlimited. Third-Party Scheduling System Integration GlobalViewer Enterprise supports seamless integration with Microsoft Outlook via Microsoft Exchange Server, CollegeNET R25, and other popular campus scheduling applications, allowing instant access to room availability and the power to enhance room usage reports and override scheduled display shut-offs automatically. Valuable AV Resource Management Tool As your deployed base of IP-enabled room control systems grows, the power to proactively service, support, and justify new build-out projects or product expenditures based on real usage statistics makes GlobalViewer Enterprise your most valuable tool for AV systems resource management.
Features GLOBALVIEWER ENTERPRISE No programming knowledge required Step-by-step menus guide the user through the setup and configuration process Comprehensive set of customizable device usage, trend analysis, and inventory reports Backed up by 24/7 timestamped AV system data Support projectors with multiple lamps Provides independent monitoring and usage hours for each lamp Enterprise-wide room control, scheduling, and monitoring for TouchLink, IP Link, MediaLink, and PoleVault The Help Desk View presents point-and-click access to every IP Link-enabled control device on the network, including IP Link control processors, MediaLink controllers, PoleVault Systems, and many other Extron products Support for third-party control system integration Works with rooms controlled by third party controllers, such as AMX and Crestron, as with any Extron-controlled room. A protocol manual is available for developers to write the code needed by third-party programmable controllers to integrate with GlobalViewer Enterprise Supports many common Web browsers Installs on a server and is accessible from anywhere on the network using Internet Explorer, Safari, or Firefox igve app support Allows on-the-go access to GlobalViewer Enterprise from your iphone and ipod touch Seamless integration with third-party facility scheduling software Interacts with popular programs, such as Microsoft Outlook via Microsoft Exchange Server and CollegeNET R25, for room scheduling and availability data Enhanced monitors and schedules based on location and/ or device type Enable the creation of scheduled events and conditional monitors for generating e-mail alerts and text messages with support for global time zones Enhanced browser security with SSL - Ensures that all communication between the browser and the server remains encrypted Supports user logon authentication using Microsoft Active Directory Simplifies user management in Windows environments Configurable user access based on role and location Helps maintain strong security policies with full control of privileges for users, user groups, and roles Custom helpdesk layouts Allows customized helpdesk views by user account Customizable e-mail templates Save time and increase flexibility when configuring automatic e-mail and text alerts Dynamic event alert list of user-definable system events Action items and reminders for maintenance and technical support tasks Firmware Manager simplifies and automates firmware updates Current firmware data for all Extron devices is consolidated into a single table and updates are automatically downloaded from the Extron Web site Webcam support Provides live streaming video for help desk operators in any room equipped with an IP-enabled camera Minimal impact on network load Data from connected devices is pushed 24/7 to GlobalViewer Enterprise, so use of the software generates very little network traffic GlobalViewer Enterprise Commissioning Service Some of our products, such as the WindoWall System and GlobalViewer Enterprise, are designed for complex, large-scale AV installations. Such products serve as the heart of these installations and are therefore essential to providing high quality audiovisual communications while maintaining reliable system operation. With our Product Commissioning Services, we ll work closely with you in advance of the actual installation and onsite to make sure that you and your customer are fully satisfied with the performance, and are comfortable with the operation of our products, before the system is brought online. To receive Product Commissioning Services for GlobalViewer Enterprise, you ll need to have your AV systems online and GlobalViewer up and running. From our offices, an Extron Engineer will perform diagnostic tests on your network, evaluate all AV systems, and review your current GlobalViewer configuration. We ll work with you to provide any necessary and recommended changes to support successful deployment of GlobalViewer Enterprise and optimal performance of all AV systems. Then, onsite at your location, we ll work with you and the technical support staff as the GlobalViewer Enterprise software is installed, set up, and configured. We ll set user access levels, configure the software to work with existing network or system applications such as Microsoft Exchange Server, and optimize GlobalViewer Enterprise for you and your client s needs. This includes system monitoring, event scheduling, event alerts, and if desired, support for third-party control systems. We ll then fully test and evaluate your AV systems to ensure that everything is functioning smoothly. Once we re sure that the entire operation has been optimized, we will create the final project file for the system, and provide comprehensive training for you and the technical support staff on the operation and configuration of GlobalViewer Enterprise. To arrange for GlobalViewer Enterprise Commissioning, simply contact your local Extron sales representative or sales office.
Enterprise-Scale AV Asset Management Browser Independent Accessible from anywhere on the network using Internet Explorer or Firefox. Help Desk View Location Tree Offers a view of the entire enterprise in a single window and access to detailed room data with just a click of a mouse. Rooms can be organized for easy drill down to detailed room data and remote room control Web pages. Event Alert List Dynamic view of user-defined critical room events. GlobalViewer Enterprise - Help Desk View Powerful Data Logging and Reporting Capabilities Direct database integration with SQL Server enables 24/7 logging of time-stamped device and room data. GlobalViewer Enterprise features a comprehensive collection of customizable management and administrative reports. Input Source Hours Trend Report Lamp Hours Report Input Source Hours Report
G LO B A LV I E W E R ENTERPRISE User Roles and Permissions Create a nearly unlimited number of customized user roles and assign them according to access requirements. Any role can be assigned to a specific user and limited by location or device type. igve app Allows on-the-go access to GlobalViewer Enterprise from your iphone and ipod touch Room Calendar Integration with third-party scheduling applications enable real-time access to room schedules. Enhanced Monitors and Schedules Step-by-step menus simplify the creation of scheduled events and conditional monitors for automating management reminders and generating e-mail alerts and text messages.
GlobalViewer Comparison GLOBALVIEWER ENTERPRISE WHY UPGRADE? A quick look at some of the key enhancements in GlobalViewer Enterprise: Features Free GlobalViewer Web Application GlobalViewer Enterprise Software Rooms supported Up to 100 5000+ Password login levels Two Unlimited Access control levels No programming required Data collection Data reporting Third-party control system integration Scheduling and monitoring Client-side browsers supported Two levels: Full and Room Control Automatically built by Global Configurator Stored in Extron control device, such as MediaLink Controller, System 5 IP, etc. Lamp hours & Button Press count real time snapshot Hyperlink to control system Web control interface supported Must be individually defined on each controller and per device. Cannot be changed without modifying original Global Configurator configuration. Internet Explorer 6 or later Unlimited and multi-tiered - configurable based on role and location Integrates multiple GlobalViewer Web application systems built by Global Configurator Time and Date stamped entries stored in SQL Server Database Professional quality reporting on ROI, trend analysis, device usage, inventory, etc. Open interface and reporting protocol allows representation and participation in GlobalViewer Enterprise features and functions Defined once at the enterprise level and applied to any number of associated controllers and devices. Easily changed without affecting Global Configurator configuration Internet Explorer 6, Firefox 3, Safari 4, or later versions of these Real-time event alert warning Not supported Yes, user-definable event tracking system Enhanced browser security with SSL Network bandwidth usage Integration with third-party facility scheduling software Not supported Spikes when application in use due to constant refresh of data and state information by the browser. Gets current state to see if there are changes. Not supported Yes, using server-installed certificate to enable SSL Web security between the client and the GlobalViewer Enterprise application No spikes in usage. Data is pushed to the server, not polled. Only changes are reported, minimizing application-related network traffic Yes, currently supports Microsoft Exchange. Planned support for CollegeNET s R25 and SunGard s Banner Sortable views Not supported Flexible sorting on each column displayed Product firmware management IP Link device management Manual process Manual process Automatically consolidates and downloads the latest firmware from the Extron Web site so it is available for system-wide updates when desired Integrated tool that easily allows common or global changes to be made to any or all IP Link-enabled products in the system For GlobalViewer Enterprise System requirements, please visit the Extron Web site at www.extron.com/gve. Extron USA - West Headquarters +800.633.9876 Inside USA / Canada Only +1.714.491.1500 +1.714.491.1517 FAX www.extron.com Extron USA - East +800.633.9876 Inside USA / Canada Only +1.919.863.1794 +1.919.863.1797 FAX Extron Europe +800.3987.6673 Inside Europe Only +31.33.453.4040 +31.33.453.4050 FAX Extron Middle East +971.4.2991800 +971.4.2991880 FAX Extron Asia +800.7339.8766 Inside Asia Only +65.6383.4400 +65.6383.4664 FAX Extron Japan +81.3.3511.7655 +81.3.3511.7656 FAX 2011 Extron Electronics. All rights reserved. All trademarks mentioned are the property of their respective owners. Extron China +400.883.1568 Inside China Only +86.21.3760.1568 +86.21.3760.1566 FAX 04-2011 68-1610-01 REV. E