REQUEST FOR INFORMATION

REQUEST FOR INFORMATION RFI Ref: VM2015-05-01 Refresh and Management of Data Center Facilities RFI Ref VM2015-05-01 Refresh and Management of Data Center Facilities Page 1 of 10

TABLE OF CONTENTS TABLE OF CONTENTS... 2 SECTION 1: INTRODUCTION... 3 SECTION 2: BACKGROUND... 5 SECTION 3: SCOPE OF W ORK... 6 SECTION 4: FORMAT OF PROPOSAL... 7 4.1 Part 1: Vendor Profile... 7 4.2 Part 2: Non-Disclosure Agreement (NDA)... 7 4.3 Part 3: Executive Summary... 7 4.4 Part 4: Prior Experience... 7 4.5 Part 5: The Proposal... 8 SECTION 5: SCHEDULE OF EVENTS... 9 ANNEX 1: VENDOR PROFILE MATRIX... 10 RFI Ref VM2015-05-01 Refresh and Management of Data Center Facilities Page 2 of 10

SECTION 1: INTRODUCTION 1.1 This Request for Information (RFI) aims to solicit proposals to assist Singapore Airlines Limited (SIA) in making an assessment of its existing primary data center, providing proposals for refurbishment, and indicating an estimated cost of operating it for a minimum of next ten (10) years upon completion of the refurbishment. An important consideration is to improve the data centre sustainability in terms of reducing energy consumption and improving energy efficiency. The proposal should highlight the key technologies, and how these technologies would achieve these objectives. 1.2 This document provides sufficient information necessary for interested vendors to prepare a reasonably complete proposal to SIA. However, if there is a need to seek clarifications, requests should be sent as an attachment in Word Document format to: ITPAdmin_RFP23@singaporeair.com.sg When submitting questions, the identity of the vendor s representative must be clearly indicated. SIA will respond to the questions in writing. 1.3 To participate in this RFI, vendors are required to: 1.3.1 Email to ITPAdmin_RFP23@singaporeair.com.sg or fax to (65) 6490 0761 by the submission deadline: Annex 1 (Vendor Profile Matrix) Non-Disclosure Agreement (NDA-CP*) duly signed by your authorized signatory 1.3.2 Post or courier to reach SIA within 3 business days of the submission deadline, two (2) original sets of the Non-Disclosure Agreement (NDA-CP), duly signed by an authorized signatory from your organization to: Mr Choo Mun Fai Senior Manager IT Procurement & Enterprise Architecture Singapore Airlines Limited SIA Computer Centre 722 Upper Changi Road East Singapore 486854 *Vendors who already have an executed Non-Disclosure Agreement (NDA-CP) with SIA just need to quote the NDA-CP reference as fulfillment of SIA s non-disclosure requirement for this RFI. The Annex 1 and Non-Disclosure Agreement must be received by SIA before the confidential Annexes to this RFI document are released. Fulfillment of all the criteria above does not imply SIA s acceptance to release the confidential annexes. No reasons will be given if SIA decline to release the confidential annexes. SIA reserves the right to share your response to the RFI with its advisors, if required. RFI Ref VM2015-05-01 Refresh and Management of Data Center Facilities Page 3 of 10

1.4 Three (3) sets of the RFI proposal are required. For easy identification, the cover of the documents (including the envelopes) must be clearly marked with either ORIGINAL or COPY. The RFI reference number must be clearly marked at the top left corner of the envelopes. In addition, prepare two (2) sets of CDs containing the soft copy of your Tender Submission. Label the CDs with the RFI Ref VM2015-05-01: Refresh and Management of Data Center Facilities and your organization s name; and place them in an envelope marked SOFTCOPY of RFI Ref VM2015-05-01. The information shall be submitted in sealed envelopes to: Mr Choo Mun Fai Senior Manager IT Procurement & Enterprise Architecture Singapore Airlines Limited ITD Quotation Box SIA Pass Office SIA Training Centre 720 Upper Changi Road East Singapore 486852 Vendors are required to get the RFI submission stamped at the SIA Pass Office before depositing the RFI submission into the IT Tender Box. Submissions that are not stamped will be considered invalid. Vendors are advised to submit their proposal before the deadline for submission, as late submissions will not be accepted. 1.5 The RFI proceedings shall be in accordance with the Section 5: Schedule of Events. 1.6 SIA and/or its subsidiaries reserve the right to decide whether to proceed with the RFP. 1.7 This document does not represent a contractual offer from SIA and/or its subsidiaries. RFI Ref VM2015-05-01 Refresh and Management of Data Center Facilities Page 4 of 10

SECTION 2: BACKGROUND 2.1 SIA currently owns the primary data centre building (Computer Centre Building) that hosts its servers and network equipment to run its suite of applications to support the SIA Group of companies. SIA runs its development and disaster recovery at a secondary data centre which is leased by its incumbent outsourcing vendor. The incumbent outsourcing vendor also manages the primary data centre as part of the Infrastructure services outsourcing contract, which expires in November 2017. 2.2 The primary data centre has been in operation since 1983 and there has been some refresh and upgrade of the equipment and facilities. The combined floor space is currently 2,135 square metres or 22,980 square feet, which excludes the common areas in the building. 2.3 SIA wishes, through the RFI, have an assessment of the renovations and upgrades required by the primary data centre facility to meet its computing needs for the next 10 years. As part of the assessment, the vendor shall also provide an estimated one-time upgrade fee and estimated annual recurring costs, risks and timeline for the various major cost components. RFI Ref VM2015-05-01 Refresh and Management of Data Center Facilities Page 5 of 10

Data Center Facilities Management The scope of work for this module includes SECTION 3: SCOPE OF WORK 3.1 Providing an assessment of the facilities management equipment supporting the primary data centre operations, including but not limited to fire protection, cooling management, and power management. 3.2 Providing a proposal for a refresh and/or upgrade of the existing facilities management equipment where required, highlighting various technologies to improve the existing carbon footprint. The architecture proposed for the data centre facility refresh and/or upgrade shall have sufficient redundancy and diversity to ensure that there is no disruption to power or cooling to computer equipment due to one or two facility component failures. The design should also improve on the current Power Usage Effectiveness of the data center. 3.3 Providing the estimated costs and timeline of each component of the refresh and/or upgrade and the relevant mitigation plans to avoid disruptions to the data centre during the refresh and/or upgrade exercise. 3.4 Providing the estimated annual operating costs and manpower requirements to operate the data center facilities after the refresh or upgrade, with a minimum availability of 99.982% (Tier 3), and a minimum of ten (10) years. 3.5 Providing risks associated with the upgrading and mitigation measures. RFI Ref VM2015-05-01 Refresh and Management of Data Center Facilities Page 6 of 10

SECTION 4: FORMAT OF PROPOSAL All information provided by vendors will be treated with strict confidence. SIA reserves the right to share the information received with its advisors, if required. Your submission should be presented in the format as follows: 4.1 PART 1: VENDOR PROFILE Present your company profile as in Annex 1: Vendor Profile Matrix. Additional information can be given as attachments. Enclose the completed Vendor Profile Matrix (as in Annex 1) in this part. 4.2 PART 2: NON-DISCLOSURE AGREEMENT (NDA) Send two (2) original sets of the Non-Disclosure Agreement (provided in a separate document), duly signed by an authorised signatory from your organization to: Mr Choo Mun Fai Senior Manager IT Procurement & Enterprise Architecture Singapore Airlines Limited SIA Computer Centre 720 Upper Changi Road East Singapore 486852 Enclose a copy of the duly signed Non-Disclosure Agreement in this part (Part 2). 4.3 PART 3: EXECUTIVE SUMMARY Summarize the salient points of your proposal in no more than three (3) pages. Briefly describe your proposal and how it will meet the requirements of the RFI, outlining alternative proposals, if any, with descriptions of the various options. 4.4 PART 4: PRIOR EXPERIENCE Describe generally your relevant corporate experience in providing such services to organizations similar to SIA in size, complexity, and type of environment, especially in the airline business. List at least three (3) relevant customer references with which you have undertaken similar projects, together with their names and contact details. Where possible, explain your relationship with existing clients in the airline business that may affect the work you may have for this RFI. RFI Ref VM2015-05-01 Refresh and Management of Data Center Facilities Page 7 of 10

4.5 PART 5: THE PROPOSAL Describe your proposed solution(s) and highlight any key assumptions you have made. Provide a complete point-by-point response to the Scope of Work (in Section 3 and Annex 2 of this RFI) and any additional information you deem necessary to support your proposal, explaining how your system would handle each requirement. Para. No. SIA Requirements Comply (Y/N) Remarks 1 Access to application/system must be authenticated using a combination of user-id and password. Vendors should enter a Y (Yes) or N (No) to indicate if the current design of the solution can meet the requirements. Solutions which do not comply exactly as written must enter a N in the Comply (Y/N) column and propose alternative, if any. Describe how other vendors or vendor products, if any, will be integrated into your solution processes. Describe the approach, processes and methodologies that you will be using in the system you are proposing. State the time frame and schedule, from initiation till completion, for delivery of each of the requirements. Propose alternative solutions, if any. RFI Ref VM2015-05-01 Refresh and Management of Data Center Facilities Page 8 of 10

SECTION 5: SCHEDULE OF EVENTS EVENT DATE Invitation to RFI 19 May 2015 Submission of Non-Disclosure Agreement (NDA) and Vendor Profile Matrix 27 May 2015 12 Noon, Singapore Time Site visit * 1-5 Jun 2015 Questions from Vendors By 12 Jun 2015 SIA s Responses to Questions * 23 Jun 2015 Submission of RFI Proposal Friday, 10 Jul 2015 12 Noon, Singapore Time Vendor presentations ** 20 Jul 2015 31 Jul 2015 * Only shortlisted vendors will receive invitation for the Site visit and receive responses to questions raised. ** Subject to evaluation by SIA after the Submission of Proposal, selected Vendors may be required to make a presentation of the proposal. RFI Ref VM2015-05-01 Refresh and Management of Data Center Facilities Page 9 of 10

ANNEX 1: VENDOR PROFILE MATRIX Please complete the Matrix briefly (URLs are not acceptable). Additional information can be given as an attachment. Category/Section Corporate Information Company s Name and Address Parent Company Name and Address (if any) Mission and Direction Core Competencies / Business Revenue for the 3 most current year-end periods Net Profit for the 3 most current year-end periods Technology / Business Partner Contact Person s Name, Job Title, email address, mobile & DID contact no., fax no. Experience Relevant Experience - number of years - state the projects title (a brief description can be given as attachment) Airline Project Experience - state the projects title (a brief description can be given as attachment) SIA Project Experience - state the projects title (a brief description can be given as attachment) Relevant Customer Reference - list three (3) references Solution Features Product Overview Years in Market Estimated Market Share Resources Number of Staff Worldwide - Total - Technical (Consultant, Engineer, etc) - Post Implementation Support Number of Staff in Singapore - Total - Technical (Consultant, Engineer, etc) - Post Implementation Support Information Security and Quality Assurance State whether your organisation has a series of documented Information Security policies and Quality Assurance policies. Existing Information Security policies (Yes / No) Existing Quality Assurance policies (Yes / No) Description RFI Ref VM2015-05-01 Refresh and Management of Data Center Facilities Page 10 of 10