REQUEST FOR PROPOSAL FOR CLIENT MANAGEMENT SYSTEM

Transcription

1 REQUEST FOR PROPOSAL FOR CLIENT MANAGEMENT SYSTEM 2 Peng Nguan Street, SPD Ability Centre, Singapore

2 Invitation for Proposal for Client Management System & Microsoft Dynamics NAV software upgrade 1. SPD would like to invite quotations for Client Management System & Microsoft Dynamics NAV software upgrade. 2. The RFP form can be downloaded from SPD website from from 19 November 2014 onwards. Only original RFP form will be accepted. 3. Should you require clarifications with regards to the details of this RFP, please contact Mr. Ho Hang Sang at or Raymond Chang at Tel: A. GENERAL INFORMATION 1. The intending Proposers shall provide quotation and proposal for this Client Management project. 2. Any error must not be erased but shall be neatly cancelled, corrected and initialed by the Proposer otherwise the RFP shall not be considered. Any RFP form not properly filled or completed shall also be rejected. 3. The completed RFP documents duly filled in must be signed by the Proposers on all pages along with all supporting documents in PDF format as indicated in Form A shall be submitted by to tender@spd.org.sg 4. RFP briefing will be conducted on 26 November am sharp at SPD HQ No. 2 Peng Nguan Street, SPD Ability Centre Singapore and all Proposers are encouraged to attend the RFP briefing. 5. Site visit at SPD Ability Centre for vendors can be conducted on 26 November 2014, after the RFP briefing. 6. The last date of the submission of Request for Proposal is 5 December 2014, 5 pm sharp. The sealed RFP documents will be opened at 5 pm sharp on the same day. 7. Any attempt by Proposer to influence/canvass directly or indirectly the authorised office in charge of the Society shall lead to rejection of such RFP bid. 11 November of 8

3 B. Terms of Contract 1. The Proposers shall be informed of the result of the RFP by 11 December 2014 by sent to the address stated in the RFP form. The letter shall be deemed to have been sent to the Proposers when it is posted. 2. The Society does not bind itself to accept the lowest or any offer at and reserves to accept the offer in whole or in part. 3. The Society reserves the right to negotiate with any Proposer about the terms of the offer. 4. The Society reserves the right to reject any or all Request for Proposal without assigning any reasons. 5. The payment term will be 30 days. The appointed vendor shall submit Delivery order and invoice to the Officer in charge of the Society will verify the bill and the payment shall be made within 4 weeks from the date of receipt. 6. The vendor shall be responsible to carry out all project initiation, requirement analysis, sizing, planning, implementation, installation, configuration, implementation, user acceptance testing, live system commission, documentation till the project sign off to the satisfaction of the Society. 7. The contractor shall perform the services within time schedule, failing which appropriate compensation shall be recoverable. 8. The vendor shall always employ a minimum strength of experienced staff on site. The vendor shall carry out the services in professional and reasonable manner with the skill, care and diligence that may reasonably be expected of a person experience in the performance of the Services. 9. The vendor shall be solely responsible for the credentials/acts of his workers. Any indecent behavior/suspicious activities of the worker employed shall be viewed seriously and a suitable penalty shall be levied on the contractor. 10. The contractor shall keep the Society or its agents indemnified against claims, actions or proceedings brought or instituted against the Society or its agents by any of contractors employees or any other third party in connection with relating to or arising out of the performance of the services under the Contract. 11. The vendor shall be responsible for any accident and any hazard to the labour carrying out the work, compensation effected labour, if any, will be liabilities of the vendor. 12. The vendor shall not transfer or sublet the contract work to any other party without permission to do so from the Society. 13. If the vendor refuses to accept the work order for execution of any specified work for whatever reasons, the Society reserves the right to get the work done by other agencies and the difference of the cost will be deducted from the contractor s pending bills. 11 November of 8

4 Appendix A RFP Form Submission: 1 4 LETTER OF OFFER STRICTLY CONFIDENTIAL Date: Monica Tung Senior Assistant Director, Corporate Services SPD 2 Peng Nguan Street SPD Ability Centre Singapore Dear Ms Tung, RFP FOR CLIENT MANAGEMENT SYSTEM & MICROSOFT DYNAMICS NAV SOFTWARE UPGRADE Having examined the contract documents, specifications and schedule of work to be carried out and visited the office building premises; we hereby offer to take up the project work and submit herewith the RFP documents duly filled in and signed by us at each page in token of our acceptance of the provisions in the documents. In the event of our RFP being accepted, we agree to enter into and execute the necessary contract agreement required by you. We are aware that the Society intends to carry out the entire work as covered in the scope of this RFP with utmost diligence and we agree to carry out the work with due diligence. Thank you. Yours faithfully, Name of Proposer: Designation: Organisation: Signature and Seal: 11 November of 8

5 RFP Form Submission: 2 4 RFP DOCUMENT FORM A STIRCTLY CONFIDENTIAL Name of Proposer: NRIC No.: Name of Organisation: Mode of Business: Sole proprietor Partnership Registered Company Registered Business Address: Business Registered Number: Date of Registration: (dd/mm/yy) Address: Contact No: (Office) (HP) (Office Fax) IMPORTANT NOTE: The Proposer must submit the following copy of industry/company registration: (a) SOLE PROPRIETOR Please attach an up to date true copy of the instant information computer printout from the Registry of Business and Companies or if that is not available, an up to date true copy of Form B under the Business Registration Act. (b) PARTNERSHIP: Please attach i. an up to date true copy of the instant information computer printout from the Registry of Business and Companies or if that is not available, an up to date true copy of Form B under the Business Registration Act and, ii. Form D under the Business Registration Act if there are recent changes in the partnership. (c) REGISTERED COMPANIESE (Companies with Limited Liability) Please attach an up to date true copy of the instant information computer printout form from the Registry of Business and Companies showing list of existing shareholders with individual paid up capital. (d) APPLICABLE TO ALL PROPOSERS Please attach a statement showing prior businesses, their locations and the size thereof operated by the Proposer as evidence that the Proposer has at least 5 years operational experience in a similar industry. This will be in free text format, please provide detail on page XX. You may attach additional documents with all pages duly signed. Name of Proposer: Designation: Signature and Seal: 11 November of 8

6 RFP Form Submission: 3 4 Free Text Format Name of Proposer: Designation: Signature and Seal: 11 November of 8

7 RFP Specification for Client Management System & Microsoft Dynamics NAV Software Upgrade 11 November 2014 SPD is looking for Client Management System and software upgrade for our existing Microsoft Dynamics NAV 2009 to Microsoft Dynamics NAV 2013 R2. Objectives: This Client Management System would interface with our existing Microsoft Dynamics NAV and Ministry of Health Intermediate and Long Term Care 1. Software Upgrade Requirements: a. Upgrade current Microsoft Dynamic NAV 2009 to the NAV 2013 R2 version. i. Current system specification: 1. User licenses: 28 Licenses 2. Financial Management ii. Upgraded system: Microsoft Dynamics NAV 2013 R2 Application Objects: Tables, Form & Pages. iii. Role Permission Setup. 2. Client Management System Requirements: The system should be able to do the following : a. Able to input client profile. b. Able to export patient s status to Ministry of Health Intermediate and Long Term Care. c. Able to integrate with our Microsoft Dynamic NAV Financial Management System Sales Order and Billing module d. Client management system should be able to process : i. Keep track of client s attendance details. ii. Keep track of client s clinical assessment. iii. Keep track of client s payment, subsidy, Medi Save, financial assistance, transport services etc. iv. Keep track of manpower profile such as staff occupation, assignment and type of service given and duration. v. Reports such as Quarterly Patient Profile Report Non Residential Services, Quarterly Actual Workload Report and etc. 3. Professional Services a. Software upgrade to Microsoft Dynamics NAV 2013 R2. b. Setup and Configuration Assistance. c. Role Permission Setup. d. Provision for report. e. Training. 11 November of 8

8 Current specification Current Microsoft Dynamics NAV specification: i. User licenses: 28 Licenses, Microsoft Dynamics NAV 2009 R2 ii. Financial Management, modules include: 1. General Ledger 2. Sales & Receivables 3. Purchases & Payables 4. Cash Management 5. Fixed Assets 11 November of 8