Setting Up a DYMO LabelWriter 400, 450, or 450 Turbo Printer with Terminal Services If you are using OfficeMate or OfficeMate Enterprise with Terminal Services, also known as Remote Desktop Services, you can still use your DYMO LabelWriter 400, 450, or 450 Turbo printer even though your OfficeMate software is running on a remote computer. In order to use a DYMO LabelWriter 400, 450, or 450 Turbo printer with Terminal Services, you must allow your local USB port to be available during a terminal server session and install the DYMO LabelWriter Software and DYMO printer driver on the remote computer. This document describes the steps required to set up your DYMO LabelWriter 400, 450, or 450 Turbo printer for use with Terminal Services, including how To install the DYMO Label Software on the terminal server, 3 To install and test the DYMO printer on the local workstation, 5 To allow your local USB port to be available during a terminal server session, 6 To test the DYMO printer through a terminal server session, 8 Setting Up a DYMO LabelWriter 400, 450, or 450 Turbo Printer with Terminal Services 1
S The instructions in this document pertain only to the DYMO LabelWriter 400, 450, and 450 Turbo printers. Eyefinity does not support the use of any other DYMO equipment. You cannot use a DYMO printer in all Terminal Services or cloud computing environments. A DYMO printer cannot print a job sent from an outside network. For example, a DYMO printer will not print jobs sent from the World Wide Web. However, if set up correctly, a DYMO printer can prints jobs that are sent from a VPN or a local network. DYMO does not directly support Windows Terminal Services. More information can be found on DYMO s Web site at http://sites.dymo.com/search/pages/supportsearchresults.aspx? k=terminal server. For more information about DYMO printers, go to the DYMO Web site at http://www.dymo.com/. Depending on the policies of your network, local serial port mapping might be disabled for some or all remote connections. You might see a security warning message asking if you want to connect your local disk drives, local ports, or smart card to the remote computer. To enable one or more of these connections, select the appropriate check boxes. If you choose not to enable these connections, a remote connection is still established, but these resources are not available to the remote computer. Microsoft Remote Desktop Connection 6 (or later) must be installed on the local computer in order to use Terminal Services. Information about Remote Desktop Connection can be found on Microsoft s Web site at http://support.microsoft.com/kb/925876/en-us. 2 Setting Up a DYMO LabelWriter 400, 450, or 450 Turbo Printer with Terminal Services
To install the DYMO Label Software on the terminal server You must install the DYMO LabelWriter software and DYMO printer driver manually on the terminal server. Otherwise, the server may install a generic driver for the DYMO printer when the local computer connects to the server. The DYMO printer will not function without a DYMO printer driver installed on the server. Installing the DYMO LabelWriter software from the DYMO LabelWriter CD automatically installs the DYMO printer driver. You may need to install either v7.8 or 8.x of the DYMO LabelWriter software. 1. Install the DYMO LabelWriter software from the CD that came with your printer. If you do not have the DYMO LabelWriter CD, download the printer driver and software application from the DYMO Web site at http://sites.dymo.com/support/pages/landingpage.aspx. When the DYMO Label Software installation launches, the License Agreement window opens. 2. Select the I Accept radio button and click Next. 3. Click Next to bypass the welcome message. 4. Click Browse, select where to install the DYMO Label Software, and click Next. 5. Click Next to bypass the installation message. 6. When asked to select a connection method, select the Network (LAN) radio button and click Next. Setting Up a DYMO LabelWriter 400, 450, or 450 Turbo Printer with Terminal Services 3
7. When asked to select the type of printer, select DYMO LabelWriter 400, DYMO LabelWriter 450, or DYMO LabelWriter 450 Turbo from the drop-down menu. 8. When asked to select a networked printer, type \\printer. 9. Click Next to continue until the installation is complete. 10. Print a test label from the terminal server by following the instructions listed under the Printing Your First Label section of the DYMO LabelWriter Quick Start Guide. If you do not have the DYMO LabelWriter Quick Start Guide and the DYMO Label Software User Guide, download these documents from the DYMO Web site at http://sites.dymo.com/support/pages/landingpage.aspx. 4 Setting Up a DYMO LabelWriter 400, 450, or 450 Turbo Printer with Terminal Services
To install and test the DYMO printer on the local workstation The DYMO printer, DYMO LabelWriter software, and DYMO printer driver must be installed and functioning correctly on the local workstation in order for OfficeMate to be able to print from a remote computer. Installing the DYMO LabelWriter software from the DYMO LabelWriter CD automatically installs the DYMO printer driver. You may need to install either v7.8 or 8.x of the DYMO LabelWriter software. 1. Connect the DYMO LabelWriter 400, 450, or 450 Turbo printer to your local computer s USB port. 2. Install the DYMO LabelWriter software from the CD that came with your printer. If you do not have the DYMO LabelWriter CD, download the printer drivers and software application from the DYMO Web site at http://sites.dymo.com/support/pages/landingpage.aspx. When the DYMO Label Software installation launches, the License Agreement window opens. 3. Select the I Accept radio button and click Next. 4. Click Next to bypass the welcome message. 5. Click Browse, select where to install the DYMO Label Software, and click Next. 6. Click Next to bypass the installation message. 7. When asked to select a connection method, select the USB Port radio button and click Next. Setting Up a DYMO LabelWriter 400, 450, or 450 Turbo Printer with Terminal Services 5
8. When asked to select the type of printer, select DYMO LabelWriter 400, DYMO LabelWriter 450, or DYMO LabelWriter 450 Turbo from the drop-down menu. 9. Click Next to continue until the installation is complete. 10. Test the printer by following the instructions listed under the Printing Your First Label section of the DYMO LabelWriter Quick Start Guide. If you do not have the DYMO LabelWriter Quick Start Guide and the DYMO Label Software User Guide, download these documents from the DYMO Web site at http://sites.dymo.com/support/pages/landingpage.aspx. To allow your local USB port to be available during a terminal server session 1. On the local computer attached to the DYMO LabelWriter 400, 450, or 450 Turbo printer, click Start. 2. Select Programs or All Programs. 3. Select Accessories. 4. Select Remote Desktop Connection. The Remote Desktop Connection window opens. 5. Click Options. The Remote Desktop Connection window expands to show you more options. 6 Setting Up a DYMO LabelWriter 400, 450, or 450 Turbo Printer with Terminal Services
6. Click the Local Resources tab. 7. Select the Printers check box in the Local devices and resources box. 8. Click the General tab. Setting Up a DYMO LabelWriter 400, 450, or 450 Turbo Printer with Terminal Services 7
9. Click Save in the Connection settings box. The information that you set up becomes the default setting for all Remote Desktop connections on this computer and is saved in a file called Default.rdp. 10. Click Connect to open a terminal server session. 11. Open the DYMO LabelWriter 400, 450, or 450 Turbo printer properties within the terminal server session. If the DYMO printer is not available within the terminal server, follow the instructions listed under To install the DYMO Label Software on the terminal server on page 3. 12. Select the Ports tab. 13. Select the TS### port that corresponds with the workstation that is attached to the printer. 14. Click Apply to save your settings. To test the DYMO printer through a terminal server session 1. From the computer attached to the DYMO LabelWriter 400, 450, or 450 Turbo printer, open a terminal server session. 2. Open OfficeMate Administration or OfficeMate Enterprise Home Office. 3. Click Setup and select Preferences. 4. Select the Label Printer tab. 8 Setting Up a DYMO LabelWriter 400, 450, or 450 Turbo Printer with Terminal Services
5. Ensure that the DYMO LabelWriter 400, 450, or 450 Turbo printer is set as your default label printer through the TS### port. 6. Click OK to save your settings. 7. Open a patient s record in the Patient Demographics window. 8. Click Label to print a mailing or file folder label on your DYMO LabelWriter 400, 450, or 450 Turbo printer. If the job does not print, you may need to change the following: DYMO LabelWriter software version. If you are using v7.8, try upgrading to v8.x, and if you are using v8.x, try using v7.8. Printer driver. The DYMO LabelWriter driver must be installed on the local work station and on the terminal server. The DYMO printer will not function if a generic driver is installed. Setting Up a DYMO LabelWriter 400, 450, or 450 Turbo Printer with Terminal Services 9
10 Setting Up a DYMO LabelWriter 400, 450, or 450 Turbo Printer with Terminal Services