FCMAT Technology Review Update Status Report, August 2007 Chris Hobbs Executive Director, Technology 1
FCMAT Review In August 2005 the Fiscal Crisis & Management Assistant Team (FCMAT) was engaged to study the state of New Haven s technology infrastructure, security, and processes The study team visited the district in October 2005 to conduct interviews and gather data In January 2006 the study team presented its findings to the Board of Trustees 2
FCMAT Findings Department focused on maintenance of status quo Lack of vision or plan for future solutions Security concerns with regard to user account management, password policies, authorization and accountability Computers and network equipment lacked current security updates Network policies and aging equipment increase potential for malicious events 3
FCMAT Findings Inadequate project management capacity Lack of staff development for technology staff Insufficient policies to ensure appropriate use of district systems 4
Analysis of Findings Divided into two categories: Projects E-Mail Student Information System Financial System Network Upgrades (both campus and district-wide) Processes Developing repeatable processes based on bestpractices to ensure high quality delivery of IT Services 5
Project Status E-Mail Replacement Live in February 2007 6
Project Status Student Information System Replacement Staff and parents surveyed on needs Resolution for Request for Proposal being sought tonight Complete at beginning of 2008-09 school year 7
Project Status Financial System We have informed CECC of our intent to withdraw in Summer 2008 Ms. Gregorich is seeking replacement system for that time 8
Project Status Network Upgrade Wide Area Network Contract signed with AT&T for Opt-E-Man metro Ethernet system Project is in planning with AT&T 9
Project Status Network Upgrade Local Area Networks School networks are typically older and hubbased underperforming with sub-optimal security Hardware manufacturer has been selected and quotes sought from vendors Expect to begin migrating networks in September Training (and cross-training) of our networking staff is high priority in this project 10
Project Status Telephone Replacement Not mentioned in FCMAT report Significant issues with current, older phone systems Bids rejected, retooling RFP and will resubmit in near future 11
Process Improvement The findings of the FCMAT report with regard to security and access control are indicative of a broader concern: the lack of appropriate change management processes within the IT department 12
Finding a Framework The Information Technology Infrastructure Library (ITIL) provides comprehensive guidance in the form of best practices for IT Service Management Covers day-to-day operations and strategic IT processes Used by organizations globally to provide structure and consistency in IT Service Delivery 13
ITIL and the FCMAT Report Change Management Service Level Management Capacity Management Availability Management Continuity Management Security Management 14
ITIL Accomplishments for 2006-07 Trained staff in ITIL Framework Five formally trained in ITIL Foundation course August 2006 Training of all tech staff during regular department meetings covered this year s focus areas Implemented the following function and processes during 06-07 school year: Service Desk Single Point of Contact Incident Management ticketing system replacement Change Management better project management processes have been implemented 15
ITIL Goals for 2007-08 Train more staff in ITIL Framework Sending four more to training in September Training of all staff continues during regular tech department meetings covering this year s focus areas Expect to have all staff trained by end of school year Implement the following processes during 07-08 school year: Change Management complete this process area Service Level Management Sharpen focus on alignment with district goals 16