BMC FootPrints & Client Management

BMC FootPrints & Client Management IMAVES Hotel The Loop 17.11.2015.

AGENDA FootPrints SC & Client Management 10:00h 10:15h Uvod, Marin Petrović 10:15h 10:45h Client Managament, Igor Rabatić 10:45h 11:15h FootPrints Service Core, Ivan Mitrović 11:15h 11:45h Pauza 11:45h 12:15h Demo prikaz (FootPrints & Client Management), Zoran Habijan 12:15h 12:30h Pitanja i odgovori 12:30h 13:00h Zakuska

O IMAVESU

IMAVES Početak poslovanja 2002. godina Projektiranje, uvođenje, nadzor, integracija različitih rješenja Specijalizirani na području unapređenja poslovnih usluga (ITSM) BMC Software glavni partner ITSM rješenja ITIL certifikati, BMC certifikati Certifikat ISO 9001 Siguran i pouzdan partner svojim brojnim ITSM korisnicima

ITSM rješenja

BMC Software rješenja

ITSM rješenja 1. Track-It! 2. FootPrints Service Core 3. Remedy 7

ITIL

ITIL IT Infrastructure Library Zbirka najboljih praksi ITSM-a Cilj ITIL-a: usklađivanje IT-a sa svakodnevnim poslovanjem Široka primjena IMAVES & ITIL Upoznavanje korisnika sa svijetom ITIL-a, stručnim terminima i pojmovima Priprema korisnika za implementaciju ITIL procesa Definiranje poslovnih procesa i servisa

ITIL www.itsm.hr

BMC Client Management Igor Rabatić ITSM konzultant 17.11.2015.

Overview

Common Customer Challenges Understanding client infrastructure No complete picture of desktop infrastructure; device relationships Automated discovery, categorization of devices; topology and connectivity mapping Enforcing IT policy compliance IT sets policies; not able to enforce Ability to enforce and report compliance on all devices for device configuration, patch vulnerability, threat prevention, and Software License compliance Enabling lifecycle management and OS migration Migrate users and their machines to W7/W8 Capture user state, deploy OS to bare metal, migrate user state and settings Converging with ITSM based business processes Need to automate business processes Full integration with FootPrints ITSM (Service Catalog, CMDB, Incidents, etc.) Managing remote devices behind a firewall Devices not always connected to VPN; can t get to them when needed ServiceAnywhere enables remote control access and management even behind a firewall Client management tools manage configurations and support system administration tasks for client devices. They are used by desktop support organizations to automate system administration and support functions that would otherwise be done manually. Windows PCs are the primary target of management, but organizations are looking to use these products to manage Macs and mobile devices as well. Gartner, Magic Quadrant for Client Management Tools, Feb 2012

Short summary Key features Inventory your IT assets know what you own and exactly how those assets are being used Ensure your devices are current, secure and compliant with your IT policies Remotely access all of your devices even those not connected via VPN Provide pre-approved self-service for software downloads, common actions, and quick links with MyApps Integrate client data with your BMC IT Service Desk Key benefits Reduce patch time by 30% through set-itand-forget-it automation Reduce time to deploy operating systems and applications as much as 86% Reduce post-pc-migration service desk calls by 80% with integrated profile migrations Realize 100% ROI of your BMC Client Management investment within 24 months simply leveraging power management

BMC Client Management Discovery & Inventory OS & Application Deployment Software License Management Financial Asset Management Policy Compliance Patch Management Onboarding through XML Role-based permission No VPN service anywhere Automation: Operational rules Automated patching When a device discovers other devices scanner remembered devices easily grouped even if same name or IP address Remote Management Power Management Event Management Device Management MyApps

Lifecycle Approach Discovery & Inventory OS & Application Deployment Patch Management Software License Management Policy Compliance Power Management Financial Asset Management Device & Event Management Remote Management Atrium CMDB integration

Purpose Built Scalability Intelligent Agent Adapts to Existing Networks Integrates Seamlessly into AD Manages all PC s & Servers Supports up to 100K nodes Simplicity Single Agent Agent-based & Agent-less Single Console for Everything Automated Wizards/Instant Expert Built-in Actions Automated Functionality Security Intuitive Security Design Delegated Administration Console Security & Client Security Security Groups per Function Integrates with multiple LDAP solutions

How We Do It

Topology DMZ Service Desk Server Asset Core Server Relay Agent West Coast Relay Agent East Coast Scalability Los Angeles - Client Agents Phoenix - Client Agents New York - Client Agents Miami - Client Agents

Inventory Management Auto-discovery (computers, switches, routers, printers, etc.) Remote discovery Agent-based/agentless discovery Scheduling Data uploading and processing Inventory history

Device Owner Hardware Financial Management Purchase Warranty & Support In-service Expiration Disposal

Deployment Manager Bare-metal OS deployment Wizard Driven Setup Imaging Progress dashboard Customizable PXE boot Menu Multiple Images, Multiple Drivers and Hardware types Multicast and Unicast

Deployment Manager Software package creation and distribution Package Creation Package publication Assign to Target Devices Installation Distribution status

Software Asset Management Manage software licenses Drag picture to placeholder or click icon to add Monitor deployment Track usage Verify compliance Block unauthorized applications Differentiate between software suites and individual applications Eliminate manual task of normalizing, categorizing, typing vendor information/ product names View supported, unsupported and unidentified software Alert and report on out-of-compliance devices Consolidate administration of multiple endpoint security solutions

Managing IT Risk and Exposure Avoid costly fines for software overdeployment Block access to devices and network with peripheral device control Maintain software version currency reducing options for hackers to exploit Monitor compliance status against predefined standards At-a-glance customized dashboard view of device and software compliance Out-of-the-box templates Customizable alerts

Avoid the Headlines

Patch Management Managed or "set it and forget it" More than Microsoft Java, Adobe, Apple, SKYPE, Citrix, Mozilla, etc. Operating System, Service Packs and Applications 5 Severity Levels to Filter On Automatic & Simultaneous Patch Distribution to Thousands of Devices Reports & Alert Proven Increased Levels of Security & Compliance Delegated Administration Capabilities Person Responsible for Patch Administration Partner with Shavlik, industry leader Technology integrated no 3rd party purchase required

Reporting Integrated reporting and dashboard engine Out of the Box templates Leverage queries for report creation Schedule automated report delivery and dashboard updates Customize for your business Drag picture to placeholder or click icon to add

No VPN needed Service Anywhere Remote Control via BMC Client Management Console Multiple Remote Control Sessions from Single Console Direct Connect No loss of User Productivity Desktop Connect Troubleshooting / Helpdesk / Training Quick Seamless & Simple to Use Delegated Administration Capabilities Person Responsible for Patch Administration Enables management of machines over the Internet without a VPN MyApps for application delivery

MyApps Self-service at your fingertips Modern app store on the desktop Download software applications, execute common actions and easily locate quick links to internal and external sites and content Drag picture to placeholder or click icon to add Tailor for each device type, user role, or group association

Questions?

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