Canon U.S.A., Inc. Service Schedule

Canon U.S.A., Inc. Service Schedule Canon uniflow Output Management and Cost Control uniflow Server Solution Canon s uniflow solution is designed to save you time and money by providing effective controls over your entire print and multi-function printer (MFP) fleet. The uniflow solution can be built from several different components depending on your needs. uniflow fits perfectly with any size organization. It is available in different versions based on the number of users who use the system. Its web-based architecture allows the software to be run throughout multiple buildings, locations or sites. The core functionality of uniflow can be supplemented by various additional modules. Each module provides exciting new features to the system that allow the benefits of uniflow to be extended into other parts of your business. Required implementation services will be quoted as Not to Exceed 1 uniflow Business Edition up to 250 users $3,664 2 uniflow Corporate Edition up to 500 users $6,595 3 uniflow Enterprise Edition unlimited users $12,824 Canon uniflow Device Statistics (optional component) uniflow Statistics module helps the finance department track and assess the organization's current printing costs. Tracking can take place both on a user/department level or on a device level. For Canon MFPs, fax and scan usage can also be recorded, along with any printing activity. Each printer can be assigned multiple price structures, allowing the tracking of charges to the user as well as the internal printing costs. Multi-level cost codes can be assigned to print and copy jobs making sure the correct budget is charged for the work. Required implementation services will be quoted as Not to Exceed 1 uniflow Business Edition $1,173 2 uniflow Corporate Edition $2,650 3 uniflow Enterprise Edition $3,747 Canon uniflow Secure Print (optional component) Access to the device can be controlled by a variety of cards, fingerprint, PIN number or username and password. uniflow can integrate with the organization's existing user directory or it can self-learn which card belongs to which user removing this burden from the IT department. One disadvantage of using an MFP rather than a local printer is that someone may mistakenly pick up another user's print job. uniflow allows print jobs to be stored on a server and only be released once the user is standing next to the printer. As the user can choose any printer on the network to release their job, regardless of model or manufacturer, uniflow includes a Universal Printer driver that provides a consistent user interface ensuring the output is exactly as the user expects. Once the user has identified at the MFP a list of jobs waiting for the user is displayed on the device panel where the user can decide to change how the job will be printed before releasing it. Required implementation services will be quoted as Not to Exceed 1 Canon MEAP enabled device $741 License and reader 2 Canon CMFP $358 License and reader 3 Non Canon device $1201 License, reader, cables, converter Service Schedule Page 1

Canon uniflow Mobile Print (optional component) uniflow has a print and scan management system with completely integrated mobile print capabilities. Companies and organizations can now allow their guests, partners or mobile staff to print directly from their mobile devices and also control the release of their jobs by using a mobile device. All of this is enabled as part of a company s managed print infrastructure, retaining full cost control, print and network security. Required implementation services will be quoted as Not to Exceed 1 uniflow Business Edition $1,173 2 uniflow Corporate Edition $2,650 3 uniflow Enterprise Edition $3,747 Canon Print Infrastructure Management Canon Print IT Infrastructure Management Service is a value added service designed to permit customers to outsource the management of their IT infrastructure specifically related to printing. Through this service, CIIS will take on responsibilities related to print servers, printer drivers, output device mapping, output device monitoring, output device configuration and network attachment. As part of a Print IT Infrastructure Management engagement, Canon will do the following: Take over management and operation of a customer s print servers Establish and implement a defined device naming convention for all print capable assets Configure, name and connect all print capable devices to the customer network Establish a web portal to be housed on the customer s Intranet capable of being utilized by end users to download and install pre-configured print drivers for available devices (Universal Drivers to be utilized where practical) Create physical mapping of all print capable devices within the customers network environment Implement software capable of monitoring network environment for removal/addition of print devices Provide the customer with access to CIIS technical support during normal business hours (8am-8pm EST) As each customers environment and service level requirements are unique, pricing will be Statement of Work based 1 SOW Based Service Schedule Page 2

Preliminary Assessment Canon No Cost Preliminary Assessment Services (Software - Remote) The Preliminary Assessment is a service performed to identify networked print devices. In this service, we will conduct a network device discovery to obtain basic information such as meters and device volumes utilizing server-based Network Enterprise Management software. Benefits: Obtain knowledge and awareness of MFPs and printers and usage of these devices, gaining insight to print assets and their utilization. Service Definition: Tool Utilized: Document Workflow Assessment Identify services, supplies and parts for printers and copiers (exclude paper and staples) Identify current equipment output and Total Cost of Ownership. Identify Employee to device ratio Provide Preliminary Estimated Cost Savings Parameters: Up to 1 site, all devices must have shared network connectivity Assumptions: Networked devices only Usage and cost statistics only Support for non-canon devices is available, however, some statistics could differ depending upon uncontrollable factors of counter availability in standard MIB offering Configuration Price Additional Sites over 3 Comments 1 Cloud Based Service No Cost SOW based Service Schedule Page 3

Basic Device Optimization Assessment (more advanced assessment) Canon Fleet Assessment Services (Software) The Basic Device Utilization Assessment is a service performed to obtain network device usage statistics. In this service, we will conduct a network device discovery to obtain usage information such as meters and device volumes utilizing server-based Network Enterprise Management software. Benefits: Obtain knowledge and awareness of MFPs and printers and usage of these devices, gaining insight to print assets and their utilization. This knowledge helps to understand performance trends, gaps, and improvements for right-sizing fleets. Service Definition: Tool Utilized: Server based Meter Collection software, conducted on-site or remotely Service Includes: Project management, planning, installation, configuration, support and removal, of the meter collection software, Professional Service for Report Generation 30 Day data capture from Networked devices Report includes data statistics based on 1 month time period for classic meters o Classic Meters: Total Volumes by Device, B/W, Color Deliverables:.PPT and.xls tables of data statistics based on 1 month time period of gathering for classic meters On-Site Presentation of Findings Parameters: Up to 3 sites, all sites must have shared network connectivity Assumptions: Networked devices only Usage statistics only, no Costs, Analysis or Design Support for non-canon devices is available, however, some statistics could differ depending upon uncontrollable factors of counter availability in standard MIB offering Configuration Price Additional Sites over 3 Comments 1 On Premise Service $6,500 $2,500 2 Cloud Based Service $5,000 $2,000 Service Schedule Page 4

Advanced Device Optimization Assessment(more advanced assessment) Canon Fleet Assessment Services (SOW Based) The Advanced Device Optimization Assessment provides an accurate and detailed report on findings of the total print environment including end-user print, copy, scan behavior and tracking. This advanced assessment takes a detailed look at the environment, including application usage analysis, page size, job size, and end user output behavior statistics. This type of data provides very detailed insight for designing an optimal plan for output efficiency. Benefits: A robust service to obtain very detailed knowledge of device usage, end user print behavior and costs summary. Gain deep insight to print asset utilization to uncover areas for greater volume efficiency for right sizing, cost reduction and allocation and return on investment. Service Definition: Pricing Strategy: 1 Time, Stand Alone Service Additional Consulting Services Available at $1800/Day (as required) Tool Utilized: Server or Cloud based Output Management Software Service Includes: Basic Cost Summary Assessment: Information, Services, Assumptions Print Intelligence Report that provides detailed reporting for behavior of total environment, including: o Total Prints: Color, B/W, Duplex o Total Pages: Color, B/W, % Color o Total Number of Jobs o Average Job Length o Total Cost of Print, Copy, Scan, Fax Jobs o Total Cost of All Services o Average Cost of Print, Copy, Scan Jobs o Total Number of Users o Total Number of Users who print color o Total Number of networked printers o Total number of networked color printers o Average volume per user o Average cost per user o Average volume per printer o Average cost per printer o Number of Audit Days o Annual Total Cost per User, Annual Total Cost per Printer Application Usage Analysis o Total Pages printed from: MS Word, Excel, PPT, Internet, Email o Photos, Images Printed o PDF Files o Copy Jobs Time Analysis o Peak Printing Analysis o Time of Day o Total Number of Pages per hour, day Page Size Analysis o Number of Jobs Large, Small as defined by # of Pages per job o Job Size and Number of Jobs, and Number of Pages o Duplex, N-up Analysis by Printer, user, department, environmental analysis Highest Volume Printers o Largest producers of paper by printer Service Schedule Page 5

o Largest cost per printer Highest Printing Department o Largest producers of paper by department o Largest cost by department o Highest printing users o Largest producers of paper, by user, pages and jobs o Largest cost by user o Largest jobs by printers Color Printing Analysis o Number of jobs in color o Number of pages in color o Cost- color as % of total cost o Highest volume printers, for color o Number of pages produced by color o Color printing by cost o Highest print department by color, Highest user Deliverables: Print Intelligence Report inclusive of all variables and costs summaries as listed above and/or.xls data PPT Presentation of findings On-Site Presentation of PPT Parameters: Up to 3 sites; each site may be on a separate LAN Up to 500 devices Configuration Price Additional Comments 1 Services as Described $25,000.00 2 Added Consultation as Needed $189.00 per hour Service Schedule Page 6

Canon Business Process Automation Canon Professional Services utilizes an established methodology that has proven to reduce paper dependency, improve process efficiency, and create automated workflows across numerous functional areas and industry markets. The following provides an overview of this methodology. Benefits: Strategic benefits of a Canon solution may be: Competitive advantages and market share through more responsive customer service Resisting competitive challenges by elevating the barrier for effective entry into the market Improving internal efficiency and regulatory compliance Enhancing customer relationships Shortening key business cycles Strengthening partner/supplier business bonds Solidifying key partner relationships Service Definition: Tool Utilized: Some of the tools Canon consultants might utilize Project Plan(s) Canon project plans are created employing a gated methodology. Project plans contain the following gates: Entrance Quality Failsafe Exit Dynamic process modeler Value Chain Analysis Canon uses a form of Value Chain Analysis looking at each activity to determine the value to the client s customer based on the value perspective of our Client s management team. Service Includes: Project Assessment Evaluate the project s potential for success Project Requirements Joint Requirement Planning Canon certified Professional Services consultants will conduct a process walkthrough with subject matter experts. These facilitated meetings are designed to identify exceptions that may not be readily evident to the participants and foster an open exchange of ideas among process participants. The team will identify Issues and objectives Solution(s) and Scope Current Process Overview Dynamic modeling When appropriate, CIIS will utilize dynamic process modeling for optimizing existing processes and analyzing potential options for redesign. Creating a baseline using the CIIS methodology allows our consultants to statistically model each task in the business process. This provides the accuracy needed to build a dynamic model. When a Dynamic Model is executed, each activity behaves according to its assigned properties. The results are recorded and reports generated to assist CIIS Business Process consultants to determine the impact of each activity (as well as several other factors) on the overall cycle time and cost of the process. Dynamic Modeling will provide the ability to: Mitigate Risk by modeling different process options Establish complete documentation of the current process Analyze the process for improvement opportunities gained through centralization Analyze potential changes in volume and the impact on existing processes Evaluate potential process configurations or work rule changes prior to actually making the change Service Schedule Page 7

Design, build and test new process configurations including the addition of new technologies Model technology upgrades and their impact on process results Accurately measure cost per scan Optimize the new process Project Design, Develop, Implementation, and Post Processing o Joint Solution Design - The team focuses on the Requirements Document using a process-centric approach with the goal of arriving at a shared understanding of the recognized value of the enhancements along with anticipated results o Development and Implementation Canon certified technicians, working with client IT will develop the solution defined in the Joint Solution Design. Application and Integration testing will be completed along with client created User Acceptance Testing. Implementation plans, a key component to achieving the project goals and objectives will be created for each business unit and executed. o Post Processing Support Canon engineers and solution consultants will monitor the installation to ensure a smooth transition. Canon will also assist in decommissioning execution. Continuous Process Improvement Canon engineers and consultants have the experience to monitor the process to ensure an efficient process. Deliverables: Joint Requirement Planning o Requirements document Depending on the project the document may include such things as: Issues and Objectives Solution with benefits analysis Scope & Locations (if required) Current Process Overview Solution Overview there may be more than one solution presented Recommended Solution if there is more than one solution presented Solutions will contain such things as: Capture o Incoming Document Definitions o Document Handling o Document Capture o Data Extraction o Image & Data Delivery Process o Current and Desired Process o Business Rules Manual Automated o Service Level Agreements Records and Information Management Operational o Management o Constraints Line of Business Integration Backfile Conversion (if required) hardcopy, image, microfiche. microfilm Security Testing Solution and User Infrastructure Requirements Failure Modes and Effects Analysis (FMEA) o Other contents as necessary Joint Solution Design - Depending on the project, the document may include such things as: o If Content Management Solution is part of design Enterprise Model properties Process Model properties Functionality Adding, editing, viewing, and searching Service Schedule Page 8

Admin functionality Client, group, and retention policies Client interface, editing, and viewing tools Document content storage o For Business Process Definition of the business process Definition of documents contained within the business process Work processes that each document passes through Business Rules for the documents to include exception process Data extraction attributes and validation rules Records Management business rules to include document retention o Logical view of database if required o Security design and access o Solution design gaps o Design enhancements Development and Implementation o Integration and Solution Testing o Cutover Plans o Decommissioning Plans o Training Plans o Operational Documentation As each customers environment and business requirements are unique, pricing will be Statement of Work based 1 Project Assessment SOW Based Typically 1 to 2 days on site followed by an executive presentation in about 2 weeks 2 Project Requirements SOW Based 3 Dynamic Modeling SOW Based Models may be made of the current process along with the proposed process 4 Project Design, Develop, Implementation, and Post Processing SOW Based 5 Engineering Services SOW Based 6 Continuous Process Improvement SOW Based Service Schedule Page 9