developing footprints in NICF where every step is a milestone Jointly developed by IDA and WDA Jointly developed by IDA and WDA
About NICF About WDA About IDA The National Infocomm Competency Framework (NICF) is part of the Singapore Workforce Skills Qualifications (WSQ) system and it was developed as a joint effort by the Singapore Workforce Agency (WDA), the Infocomm Authority of Singapore (IDA) and strategic stakeholders in the infocomm industry. NICF was completed in 2009 and to date, 587 competency standards have been identified for 314 job roles. Besides serving as a national framework for training providers to develop and align their training programmes to, the NICF is used as a tool for businesses to develop their human resource capabilities within the organisation. These may include the development of job profiles, recruitment and interview checklists, training roadmaps, performance assessment and appraisals framework, and inhouse training curriculum. For more information, please visit www.nicf.sg or email nicf@wda.gov.sg The Singapore Workforce Agency (WDA) enhances the competitiveness of our workforce by encouraging workers to learn for life and advance with skills. In today's economy, most jobs require not just knowledge, but also skills. WDA collaborates with employers, industry associations, the Union and training organisations, to develop and strengthen the Continuing Education and Training (CET) system that is skills-based, open and accessible, as a mainstream pathway for all workers - young and older, from rank and file to professionals and executives - to upgrade and advance in their careers and lives. For more information, please visit www.wda.gov.sg The Infocomm Authority of Singapore (IDA) is committed to growing Singapore into a dynamic global infocomm hub. IDA uses an integrated approach to developing infocommunications in Singapore. This involves nurturing a competitive telecoms market as well as a conducive business environment with programmes and schemes for both local and international companies. For more news and information, please visit www.ida.gov.sg 02
every milestone a STORY Wong Chit Sieng Group Chief Officer Singapore Power Ltd 33 years in ICT Raja Chowdhury Associate Lithan Hall Academy 4 years in ICT Seet Choon Chien Senior Group IT, Neptune Orient Lines Limited 20 years in ICT Leonard Chia Effalinny Shahime Ascentis Pte Ltd 3 years in HR ICT Sriram Ramanujam PSA Corporation Ltd 11 years in ICT Alvin Ong Chief Officer Khoo Teck Puat Hospital & Integrated Health Systems 17 years in ICT Consulting Services Elaine Lim DP Technology Pte Ltd 6 years in ICT Tan Siyun Web Business Analyst Singapore Telecommunications Limited 3 years in ICT Charles Ling Strategic Technology Institute 15 years in ICT IT Governance, Resorts World at Sentosa Pte. Ltd. 13 years in ICT Ian Loe Social Business Evangelist IBM Singapore Pte Ltd 16 years in ICT Yum Hui Yuen Deputy Institute of Systems Science, National University of Singapore 34 years in ICT 03 04
a framework that moves with the speed of Change Presenting the NICF
Software and Applications Telecommunications and Networks National Infocomm Competency Framework (NICF) Overview Map Sub-Sector The NICF Overview Map provides information on the types of job roles found in the typical ICT sub-sectors and business domains. It also serves as a reference for career progression and corresponding training pathways leading to NICF qualifications under the Singapore Workforce Skills Qualifications system. SOFTWARE AND APPLICATIONS TELECOMMUNICATIONS AND NETWORKS Functional Group Software Design and Involves planning, sourcing and creating the components of a system Telecommunications Network Operations, Planning and Involves designing and managing the electronic distance communications of all data types including data, text, pictures, voice and video. Telecommunications Network Operations, Planning and Involves designing and managing the electronic distance communications of all data types including data, text, pictures, voice and video. Enterprise Network Design and Involves establishing and maintaining computer communications and resource sharing within an organisation Next Generation Network (NGN) Planning, Operations and Deployment Involves the designing, maintenance and implementation of the highspeed fixed fibre optical network Job Family Requirement Gathering & Process Redesign Design & Deployment Testing Quality Assurance Application Telecommunications Network Operations & Maintenance Telecommunications Network Planning & Design Telecommunications Radio Access Network Telecommunications Wired Network Network Operations, Monitoring & Maintenance Network Planning, Design & Implementation NGN Planning and Design NGN Operation and Maintenance NGN Implementation and Deployment Senior Officer NGN Chief - NGN NGN Project Architect Technology Officer Architect Operations Career Progression Pathways based on Job Roles Expert / (Tech)/ (Mgt) Entrant Process Consultant Analyst / Database Architect / Solution Architect Integration Architect System Analyst Software Programmer Rich Internet Application (RIA) Developer Test Test Test QA Release Configuration & Change QA Analyst Configuration & Change Lead Analyst** Senior Technical Senior Senior Δ Ѳ Senior Network Operations Senior Network Technical Technical Network Network Planning Network Architect NGN Planning and Design NGN Network Architect Home/SOHO Networking Designer Network Operations - NGN Senior NGN Network Senior Home/SOHO Network Ӿ Ѳ Ѳ Ӿ Ӿ Ѳ Ӿ Ѳ NGN Active Network Technical NGN Passive Network Technical Home/SOHO Network NGN Project Senior NGN Project Senior Home / SOHO Project NGN Project - Active Network NGN Project - Passive Network Home / SOHO Network Project Ѳ LEGEND for NICF course providers Ngee Ann Polytechnic Singapore Polytechnic Δ Strategic Technology Institute Ӿ Institute of Systems Science Ѳ Lithan Hall Academy The skills which I ve acquired through the NICF course enabled me to stay current in my job. Tan Siyun Graduate in NICF - Requirements ing Jointly developed by IDA and WDA 07 correct as of OCTOBER 2011 08
IT Services National Infocomm Competency Framework (NICF) Overview Map The NICF Overview Map provides information on the types of job roles found in the typical ICT sub-sectors and business domains. It also serves as a reference for career progression and corresponding training pathways leading to NICF qualifications under the Singapore Workforce Skills Qualifications system. Sub-Sector IT SERVICES Functional Group Database Involves managing and maintaining the components of a database system Data Centre Involves designing, deploying, maintaining and monitoring of IT equipment and related facilities of a data centre Infrastructure Architecture Involves designing and managing the organisation's infrastructure Infrastructure Involves providing customer support, monitoring and rectification of faults for the organisation's systems IT Outsourcing Involves in evaluation, selection and liaising with the vendors for IT Business Analytics Involves using tools and business understanding to analyse data to gain business insights Job Family Database Data Centre Design & Implementation Data Centre Operations, Maintenance & Monitoring Infrastructure Architecture System Technical IT Outsourcing Statistics and Mining Text Analytics Operations Research Senior Data Centre Career Progression Pathways based on Job Roles Expert / (Tech)/ (Mgt) Entrant Database Architect Database Administrator Associate Database Administrator Data Centre Architect Data Centre Operations Data Centre Operations Data Centre Operator Infrastructure Architect Enterprise Architect System Technical s IT Outsourcing Δ Ѳ Statistics and Mining System Administrator Technical Senior Data Analyst - Statistics and Mining Ѳ Associate System Administrator Technical Associate Data Analyst - Statistics and Mining Text Analytics Δ Ѳ Data Analyst Text Analytics Senior Operations Research Analyst Operations Research Analyst Δ Ѳ Δ Δ Ѳ LEGEND for NICF course providers Ngee Ann Polytechnic Singapore Polytechnic Δ Strategic Technology Institute Ӿ Institute of Systems Science Ѳ Lithan Hall Academy The ever-changing landscape of ICT keeps it interesting and exciting - there is always something new to learn. Ian Loe Graduate in NICF - AISP Qualified Professional Course Jointly developed by IDA and WDA 09 correct as of OCTOBER 2011 10
Horizontals National Infocomm Competency Framework (NICF) Overview Map The NICF Overview Map provides information on the types of job roles found in the typical ICT sub-sectors and business domains. It also serves as a reference for career progression and corresponding training pathways leading to NICF qualifications under the Singapore Workforce Skills Qualifications system. Sub-Sector HORIZONTALS Functional Group IT Involves managing infocomm resources and functions and setting technology strategic directions for the organisation Infocomm Sales & Marketing Involves in marketing and selling infocomm products and providing post-customer support Infocomm Involves in protecting hardware, software, network and services of an organization against unauthorized access, modification, destruction, or disclosure Portfolio Involves the management discipline of maximising the outcome of all the projects and programmes undertaken by an organisation to achieve its strategic objectives Project Involves organising and managing resources, and achieving infocomm projects' targets Job Family IT Account Channel Business Marketing Communications Presales Product Product Marketing Sales ing Operations Services Portfolio Project Career Progression Pathways based on Job Roles Senior Expert / (Tech)/ (Mgt) Officer Technology Officer IT Officer General Sales Account Channel Channel Presales Principal Consultant Presales Consultant Brand Product Research Sales Sales Officer Architect Officer Officer Services Head of IS Audit Portfolio Project IT Compliance IT Risk Senior Officer IT Risk Administrator System Administrator Network Administrator Database Administrator Services Digital Forensic Investigation IS Audit Consultant Digital Forensic Investigator IS Auditor Portfolio Δ Project Project Team Lead Entrant Sales Sales Research Δ Δ Δ Δ Δ Sales Associate Officer Associate Administrator Associate Network Administrator Associate Database Administrator Ѳ Associate Consultant Associate Digital Forensic Investigator Associate IS Auditor LEGEND for NICF course providers Ngee Ann Polytechnic Singapore Polytechnic Δ Strategic Technology Institute Ӿ Institute of Systems Science Ѳ Lithan Hall Academy ICT has so many facets for growth, which challenges me to continually learn and further develop my skills and expertise. Leonard Chia Graduate in NICF - Certified ScrumMaster Jointly developed by IDA and WDA 11 correct as of OCTOBER 2011 12
Emerging Technologies National Infocomm Competency Framework (NICF) Overview Map The NICF Overview Map provides information on the types of job roles found in the typical ICT sub-sectors and business domains. It also serves as a reference for career progression and corresponding training pathways leading to NICF qualifications under the Singapore Workforce Skills Qualifications system. Sub-Sector EMERGING TECHNOLOGIES Functional Group Job Family Green ICT Involves the design, management and maintenance of the energy usage in the IT environment Data Centre Design and Implementation Data Centre Operations, Maintenance and Monitoring IT Green Advisory Requirements Gathering and Process Redesign Cloud Computing Involves the designing of the cloud network, development of cloud solutions, maintenance of cloud services and development of cloud service offerings to clients Cloud Architecture Cloud ing Cloud Operations Cloud Services IT Service Innovation Design (SID) Involves designing and devising technical solutions to solve complex business problems Service Service Operations Business Marketing Communications Design Requirements Gathering & Process Redesign Career Progression Pathways based on Job Roles Senior Expert / (Tech)/ (Mgt) Entrant Data Centre Architect Green ICT Data Centre Green ICT Data Centre Operations Green ICT Data Centre Operations Green ICT Officer Green ICT Energy Energy Auditor Analyst Green ICT Architect - Cloud / Database Cloud Integration Cloud Infrastructure Architect - Cloud Cloud Cloud Cloud Software (Solution / Database) Cloud Infrastructure Cloud Operations Service System Officer SID Architect Cloud Operations Senior Cloud Operations Cloud Operations Cloud Services Product Cloud Services Product Analyst IT SID Service System Innovation Service System Analyst Service System Operations SID SID - SID - SID SID Process Consultant SID Analyst SID LEGEND for NICF course providers Ngee Ann Polytechnic Singapore Polytechnic Δ Strategic Technology Institute Ӿ Institute of Systems Science Ѳ Lithan Hall Academy You can balance quality time with family, the pursuit of continual learning and excellence at work. Seet Choon Chien Graduate in NICF - Structured Thinking and Communication for Technology Professionals Jointly developed by IDA and WDA 12 correct as of OCTOBER 2011 14
Healthcare Education National Infocomm Competency Framework (NICF) Overview Map The NICF Overview Map provides information on the types of job roles found in the typical ICT sub-sectors and business domains. It also serves as a reference for career progression and corresponding training pathways leading to NICF qualifications under the Singapore Workforce Skills Qualifications system. Sub-Sector BUSINESS DOMAINS Functional Group The group involves the application of information technology to facilitate the creation and use of financial data, information and knowledge Healthcare The group involves the application of information technology to facilitate the creation and use of health related data, information and knowledge Education The group involves the application of information technology to facilitate the creation and delivery of educational courses. Job Family Requirement Gathering & Process Redesign Design & Deployment Quality Assurance / Release Application Infrastructure Architecture IT Outsourcing CIO/CTO & IT Project Account Business Health Informatics IT Design IT Application IT IT Educational Technology Senior IT IT IT Financial Service Medical Informatics Officer Head of Head of Electronic Medical Records Administration Officer - Healthcare Educational Technology Career Progression Pathways based on Job Roles Expert / (Tech)/ (Mgt) Senior Business Analyst Capital Markets Senior Business Analyst Senior Business Analyst Analyst Analyst Analyst Financial Services Solution Solution Solution Senior System Analyst Capital Markets Senior System Analyst Senior System Analyst Senior Developer System Analyst Senior Developer System Analyst Senior Developer Financial Services System Analyst QA QA QA QA Analyst - QA Analyst QA Analyst Senior Data/ Analyst Capital Markets Senior Data/ Analyst Senior Data/ Analyst Financial Services Infrastructure Infrastructure Infrastructure IT Outsourcing IT Outsourcing IT Outsourcing Project Project Project Account Account Account Financial Services Financial Services Health Informatics Health Informatics Officer Analysis and Reporting Governance Electronic Medical Records Senior Analyst Governance Officer Integration Healthcare Architect - Healthcare Health System/Business Applications Δ Ѳ Lead Health System/Business Applications Ѳ Educational Technology Learning Designer Instructional Designer Entrant Developer Developer Developer Ӿ Ѳ Analyst Analyst Analyst Data/ Analyst Capital Markets Data/ Analyst Data/ Analyst Financial Services Δ Ѳ Analyst Electronic Medical Records Officer Δ Analyst Health System/Business Applications Ѳ Developer - Education Ӿ Ѳ LEGEND for NICF course providers Ngee Ann Polytechnic Singapore Polytechnic Δ Strategic Technology Institute Ӿ Institute of Systems Science Ѳ Lithan Hall Academy Note: The Competancy Maps for Animation & Game are under review at the point of print. For more information, please email ci_wsq@wda.gov.sg 15 correct as of OCTOBER 2011 16
Through providing NICF courses, we are proud to be able to transform careers to meet the skills needs of the ICT industry. Raja Chowdhury NICF is a useful tool for competency profiling and assessment. We are using it for training identification and career planning for our IT staff. Sriram Ramanujam ICT is a very dynamic field and has been evolving since the day I joined. Completing each project is like helping to deliver a new baby - it's always satisfying to see improvements introduced to the business users. Wong Chit Sieng We have created our footprints in NICF, would you? We are proud to offer inter-disciplinary approaches in our NICF courses to develop T-shaped professionals to build up a competitive advantage for the ICT industry. Yum Hui Yuen By forging strong partnerships with key stakeholders in the industry, we constantly offer updated, industryrelevant and high-quality NICF training to the Infocomm community. Charles Ling I am a firm believer in the "T-shaped professional". Developing multiple complementary skills in addition to my core technical competency will provide me the edge in a fast-moving ICT industry. Alvin Ong The NICF provides our ICT professionals with training and skills upgrading to keep our organisation relevant and competitive in the industry. Effalinny Shahime The NICF is a great tool for our IT staff competency and training management. Elaine Lim 17 18
NICF- Star NICF- Ignite ict-step Scholarship Companies can leverage on NICF as a HR tool to develop its own in-house talent management framework. Under the NICF Skills and Talent Recognition (NICF-STAR) programme, companies can receive funding of up to $20,000 when they adopt NICF in the following ways: i. Job Profiling ii. of Recruitment Checklist iii. Performance and Assessment iv. of Training Needs Analysis v. In-House Training IGNITE stands for Immerse, Grow, Navigate in Infocomm Technology with Eloquence. IGNITE is an apprenticeship programme developed by the WDA to prepare for job-ready new entrants through on-the-job and NICF training programmes to join the ICT sector. Under NICF-IGNITE, employers and new entrants needs are carefully assessed and matched for the apprenticeship to take place. Employers can claim for up to 70% of the monthly training allowance capped at $1,400 per month from the WDA during the apprenticeship period. As part of the Skills Training for Excellence Programme (STEP), WDA is jointly working with the Singapore infocomm Technology Federation (SiTF) to offer up to 24 Infocomm Technology (ICT) - STEP Scholarships for the ICT sector. The ICT-STEP Scholarship is supported by the Infocomm Authority of Singapore (IDA), and aims to groom Singapore Citizens who are currently employed in the ICT sector (both ICT organisations and end-user organisations) and have been identified by employers for potential leadership positions in the company. Scholarship recipients will receive up to 90% course fee funding for the chosen Master programme. For more information on NICF-STAR, NICF-IGNITE and ICT-STEP Scholarship, please email nicf@wda.gov.sg NICF moving with the times 19 20
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