Building an Enterprise Cloud Strategy Cloud Enabling Your Organization Flexibility Agility Control April 2014
OneNeck IT Solutions at a Glance We provide end-to-end IT Solutions to mid-market and enterprise companies Solution line up includes: cloud and hosting solutions, colocation services, managed services, ERP application management, professional services, IT hardware resale and world-class data center facilities Backed by the Fortune 500 strength of Telephone and Data Systems 650+ Employees 450+ Technical Resources 7 Data Centers Proven client focus Headquartered in Scottsdale, Arizona 2
Our Oracle Capabilities Host, manage, upgrade and maintain Oracle applications including E-Business Suite, JD Edwards, Hyperion and OBIEE Hosting Oracle since 1998; Currently manage more than 15,000 Oracle end users in 39 different countries End-to-End Oracle EBS 11i/12 hosting, administration, technical and functional support Certified, world-class Application DBAs and technical resources 3
About the Speaker: Jeff Budge @OneNeck: Director of Enterprise Applications Product Strategy Director of OneNeck Cloud Competency Center (OC 3 ) Prior to OneNeck: Over 20 years of enterprise applications and technology solutions experience. Global CTO for CSC s Oracle Implementation Practice, Global Portfolio Lead for ERP platform, virtualization, and technology stack offerings North American CTO for Deloitte s Oracle ERP Practice Director of the Oracle Center of Excellence at Computer Data Systems, Inc. Multiple certifications across hardware, software and business application spaces Bachelors in Electrical and Computer Engineering form the University of Tennessee, Knoxville. 4
Agenda Building an Enterprise Cloud Strategy Cloud Market Update Cloud Transitioning Considerations OneNeck Offerings Building an Enterprise Cloud Strategy Selecting the Right Cloud Provider 5
Cloud Reality Almost everyone s doing something in the Cloud The steady evolution of powerful computing technology, plentiful Internet network bandwidth, constant pressure on CIOs to do more with less, and the rapid growth of mobile applications all contribute to the increasing adoption of cloud computing services. Cloud Computing Evolution. Research Report, Sept. 2012. WaveLength Market Analytics LLC and Winn Technology Group, Inc. 6
Cloud Demographics Cloud adoption appears to be aligning with identifiable demographics Cloud Computing Evolution. Research Report, Sept. 2012. WaveLength Market Analytics LLC and Winn Technology Group, Inc. 7
Cloud Services and Models A view of the services & deployment models in use and anticipated growth Cloud Computing Evolution. Research Report, Sept. 2012. WaveLength Market Analytics LLC and Winn Technology Group, Inc. 8
Cloud Workloads Trends show that non-mission critical business apps moving to the cloud first. Cloud Computing Evolution. Research Report, Sept. 2012. WaveLength Market Analytics LLC and Winn Technology Group, Inc. 9
Cloud Drivers Rapid growth in outsourcing & cloud services due to benefits of drivers. Wasted capacity = Wasted CapEx ERP In-House (CapEx) ERP in the Cloud (OpEx) Cloud Computing Evolution. Research Report, Sept. 2012. WaveLength Market Analytics LLC and Winn Technology Group, Inc. 10
Cloud Pre-Work Cloud Pros and Pioneers highlighted network improvements as a key focus Cloud Computing Evolution. Research Report, Sept. 2012. WaveLength Market Analytics LLC and Winn Technology Group, Inc. 11
Cloud Concerns Reduced control a transformation factor of cloud the market for cloud usage is growing, the adoption rate continues to suffer from the perception that it is a risky endeavor. Panorama s experience has shown that providers typically have more secure and reliable solutions than any internal IT group ever could. Panorama Consulting Solutions, Denver CO. 2013 ERP Report. 12
Agenda Building an Enterprise Cloud Strategy Cloud Market Update Cloud Transitioning Considerations OneNeck Offerings Building an Enterprise Cloud Strategy Selecting the Right Cloud Provider 13
Identify Cloud Goals Increase Market Agility & Responsiveness Realize Outsourcing Benefits Time-to-Market Empower Business Improve ROI & Cost Control Extend Life of IT Assets Transformation Costs Operating Costs Reduce Business & Operational Risks Standards Adherence Talent Constraints Mitigate Uncertainty 14
Transition & Deployment Framework Governance Strategic Tactical Operational Discover Plan Design Build Test Deploy Manage Assemble Team Establish Short & Long Term Plans Enterprise Architecture Integration Test Planning Release Preparation Infrastructure Monitoring Understand Cloud & What it s about? Plan Project Activities & Estimate Business Area Architecture Customization System Testing Release Deployment Application Monitoring & Performance Mgmt Vision, Strategy & Guidelines Manage Risk System Architecture Configuration Integration Testing Implementation Support Incident & Problem Management Map Business & IT Landscape Identify Skills & Resource Projects Select Provider(s) Legacy System Transformation User Acceptance Test User Training Cloud Management Determine Needs Technical Analysis POC(s) Procurement Performance Testing End-User Support Change Management Business Analysis Build/Buy Analysis Develop RFS, RFP Regression Testing Configuration Management Identify Goals & Metrics Road Map Understand Legal/ Regulatory Reqrs. Select cloud deployment & service models Determine SLAs Capacity & Lifecycle Management Manage SLAs Analyze Demand Respond to Changing Needs 15
Determining Priorities 16
Deployment Models 17
Governance: Strategy Preparing for Marriage An outsourcing relationship is like a marriage. The romance of the courtship or the airtight codicils of the prenuptial agreement do not contribute to the ongoing strength of the relationship. Involve the right people to compare, on an apples-to-apples basis, the provider s capabilities, strengths, weaknesses, agility and flexibility. Skills to manage the provider is different from the skills required to run an IT department. More mission critical the need, greater the need for high-touch delivery, cultural alignment and clear process for governance. Align the relationship on principles and guidelines instead of rules to prevent erosion of value and preservation of the end-user experience. Don t build a structure that motivates your provider to merely satisfy the contract as opposed to delivering value beyond the statistics. Source: Mike Atwood. Everest Group article The Art of Governance 18
Governance: Operational A Framework for Success Tactical to Operational Minimize disruption to Business Operations AND Reduce Operations risk for IT and Business Two key principles to governance require: Strategic, Tactical, and Operational Alignment Value Delivery i.e. Optimizing Costs Resource Management, i.e. Alignment of Resources Risk Management i.e. Compliance, Reduce Operational Risks. Performance Measurement i.e. Production, Project, Delivery and Performance. 19
Agenda Building an Enterprise Cloud Strategy Cloud Market Update Cloud Transitioning Considerations OneNeck Offerings Building an Enterprise Cloud Strategy Selecting the Right Cloud Provider 20
Expectations of Cloud Services Manage your expected outcome by partnering with the right provider Strategic Advantage Support Ensuring Performance through Tailored Solutions with a Single Point of Accountability. Customer Intimacy Impeccable Track Record of Satisfied Customers Through a Predictable User Experience Cost Containment and Predictability 21
Achieving Expectations According to Gartner, 38% are dissatisfied with contracts. Service performance metrics are important but the relationship, customer satisfaction and strategic alignment are necessary. Define, communicate, agree, and document the expectations as part of the contract. Align the goals based on your business expectations, and avoid limiting them only to cost. Regularly assess your relationship. Communicate value delivered through scorecards and dashboards. Continuously monitor the success factors in your deal, and adjust the contract and performance measures. 22
Seven C s for a Successful Partnership The right cloud partner makes the difference in governance. 23
Addressing Customer Pain Points 24
Flexibility to Grow A Full Spectrum of Services 25
Agenda Building an Enterprise Cloud Strategy Cloud Market Update Cloud Transitioning Considerations OneNeck Offerings Building an Enterprise Cloud Strategy Selecting the Right Cloud Provider 26
Oracle Application Management Hosted Applications Management Services for your Oracle Applications Environment 27
ReliaCloud - Our IaaS Platform ReliaCloud provides a high performing and flexible infrastructure platform. Our Oracle solutions leverage ReliaCloud as the underlying platform. ReliaCloud employs selfprovisioning capabilities, providing more customer control. The ReliaCloud portal allows for Monitoring and Management of your cloud environment. ReliaCloud is complemented by a full suite of Managed Services allowing you to spend less time on maintenance, and more time running your business. 28
Oracle on ReliaCloud OneNeck s Oracle Strategy is realized through service offerings such as Oracle on ReliaCloud (OOR). OOR provides Oracle products in Platform as a Service and Software as a Service models, leveraging our ReliaCloud IaaS. OOR includes rapid provisioning, monitoring and management, providing our customers flexibility, responsiveness and control. OOR provides standard templates for Oracle environments and allows customers to create and reuse customer-specific templates for provisioning environments. 29
Wrap Up Focus on the Success of the Relationship Covered: An update on the cloud market, including a discussion on how enterprises are using the cloud today Considerations and a methodology to transition your enterprise application to the cloud How to select the right cloud service provider for your enterprise Senior executives from business and IT need to set business goals and objectives of the relationship with your cloud provider. Focus holistically on the strategic importance of the business process and the IT elements, not just on price. Recognize, value and encourage the ability of the provider to infuse best practices and generate continual improvements. Flexible agreements encourage the sharing of risk and reward and the extension of business value which are essential to mutual success. 30
Questions? Thank You! 31
Appendix
Who Is OneNeck? OneNeck is a hosted application management, managed services and cloud services provider for the mid-market, focused on customer intimacy and who strive to operate as a transparent extension of our customer s IT organization. OneNeck is focused on the Mid-Market because we fully believe our approach of Customer Intimate Outsourcing is a solid fit for the needs of Mid-Market Customers. Philosophy: The "OneNeck" concept stems from our ability to provide a total solution for our customers with accountability and dependability. Key Strengths: An Absolute Focus on Partnership and Collaboration A 14 year Track Record of Success (as validated by our references) Exceptional Technical and Operational know how and a road map for Continuous Improvement and Optimization Best Practices and Process Discipline Comprehensive Service Level Agreements (SLAs) which Maximize Availability, Performance and Responsiveness 33
Representative Supported Software Sample of the over 100+ supported applications 34
Seven C s for a Successful Partnership The right cloud partner makes the difference when it comes to governance Culture: How important is the fit of the cloud provider with your company culture? Context: What is the situation and background against which the work will be done? Chemistry: Do the people who will be working with the cloud provider feel a level of comfort and harmony with that cloud provider? Credibility: What does the team or customer value as a basis of credibility? Credentials: Where did the cloud provider gain the expertise and experience? Commitment: Company: Is there support or opposition from within the company that could enhance or reduce chances of success? Provider: Why does the provider want to do this work (money, enhanced reputation, shared values)? Confidence: Does the provider convey an appropriate level of assurance and balance? 35
Expectations of Cloud Services Manage your expected outcome by partnering with the right provider Strategic Advantage Support A provider who enables the company to focus on their core competencies, while the service provider is focused on managing mission critical environments running the company. Ensuring Performance through Tailored Solutions with a Single Point of Accountability: High Touch delivery to provide the highest levels application support, and third-party partners, without multiple parties managing the company s mission critical environment. Customer Intimacy A partnership model that enables the provider to deliver on shared goals that benefit the company and the provider. Agile and flexible based governance model with commitment from the service provider to minimize interruption to business operations and reduce operations risk for IT and business. Impeccable Track Record of Satisfied Customers Through a Predictable User Experience Impeccable customer references who demand commitment to exceptional service and longterm stability from the provider, who will deliver on a predictable end-user experience. Cost Containment and Predictability Maintain predictable costs over multiple year agreements, while avoiding many of the typical capital expenditures relative to technology, which the cloud delivers. 36
Recognition We have a long history of being recognized for significant achievements Gartner, Inc. OneNeck IT Solutions named to the Visionaries quadrant in Magic Quadrant for Oracle Outsourcing, North America CRN s Tech Elite OneNeck IT Solutions named to CRN s 2012 List of Tech Elite 250 J.D. Power and Associates OneNeck IT Solutions named J.D. Power and Associates 2011 Customer Service Champions The Black Book of Outsourcing OneNeck IT Solutions selected No. 1 ERP Management Outsourcer, No. 1 Mid-Tier Service Provider of Data Center Management and one of the Top 50 global outsourcing service providers 37
Our Solution Set Cloud & Hosting Solutions Managed Services ERP Application Management Professional Services IT Hardware Resale Cloud Servers Private Clouds Hybrid Clouds Cloud Storage Desktops in the Cloud (DaaS) Colocation Managed Applications Managed Databases Managed Networks Managed Servers End User Support Disaster Recovery as a Service (DRaaS) Oracle Microsoft Infor IT Assessments Design Migrations & Implementations IT Roadmaps and Planning Technology Consulting Cisco EMC HP VMware Citrix F5 NetApp Security & Compliance Communication & Collaboration 38
Customer Landscape Delighting Customers on Six Continents 250+ Colocation Customers 300+ Cloud Customers 75+ ERP Application Management Customers 500+ Hardware resale and professional services customers 15,000+ Devices Under Managed Services alone 39
Client Longevity and Commitment 1995 2000 2005 2010 2015 5 Years 16 Years 11 Years 16 Years 10 Years 8 Years 17 Years 15 Years 10 Years 40
Data Center and Office Locations Data Center Sales Engineering Headquarters - Scottsdale AZ 41
Our Value Proposition Our core competencies, financial strength, and strong customer service heritage positions OneNeck IT Solutions like no other. OneNeck IT Solutions Financial strength of a Fortune 500 company Capital resources available for technology investments Local and regional focus to emphasize customer intimacy Our commitment to service excellence Customer Benefit This creates vendor stability and dependability for you Stay current with a rapidly evolving marketplace We will know your business and its requirements Meeting our commitments to you is in our DNA A recognized culture of trust, integrity, service discipline, and process orientation 42
What does OneNeck IT Solutions stand for? Our Purpose: To deliver world-class enterprise IT solutions with unrivaled service. Our Mission: At OneNeck IT Solutions we live our name. That is, we provide our own combination of cleverness and serious expertise in the delivery of IT solutions that fit each and every customer s needs. We operate as an extension of our customer s teams, anticipating their requirements. This is what makes us trusted, genuine and approachable in an industry that can be cold or calculated. We take pride in knowing what is best for our customers, often before they do. We are about providing business and technology solutions, being a trusted partner along the journey, and injecting a great deal of ourselves in the process. Because we understand what s at stake. That means putting our neck on the line every day. World Class Expertise Trusted Partner Outstanding Service Our tone: we speak with knowledge and expertise never preachy or above-it-all always approachable, down-to-earth, respectful and trusted. We add value by solving IT issues, not by promoting our own products. We are the skilled companion customers rely on and like to work with. 43
Our Parent Company- TDS Telephone and Data Systems, Inc. [NYSE: TDS], provides wireless; cable and wireline broadband, TV and voice; and hosted and managed services to approximately six million customers nationwide through its business units, TDS Telecommunications Corp., U.S. Cellular, OneNeck IT Solutions LLC, and TDS Baja Broadband LLC Founded in 1969 10,700+ employees $5.3B in revenue A Fortune 500 company A focus on long-term value creation TDS Telecom Strong balance sheet, ample liquidity and investment-grade debt ratings 44
Our Parent Company- TDS Telephone and Data Systems, Inc. [NYSE: TDS], provides wireless; cable and wireline broadband, TV and voice; and hosted and managed services to approximately six million customers nationwide through its business units, TDS Telecommunications Corp., U.S. Cellular, OneNeck IT Solutions LLC, and TDS Baja Broadband LLC Founded in 1969 10,700+ employees $5.3B in revenue A Fortune 500 company A focus on long-term value creation Strong balance sheet, ample liquidity and investment-grade debt ratings 45
Why are we different? We Have an Impeccable Track Record of Satisfied Clients Since 1997 we started providing outsourcing services in 1997, we maintain a 98% contract renewal rate compared to an outsourcing industry average of 85% We are Highly Flexible We support a variety of hardware platforms, connectivity, and bandwidth options to provide a tailored environment for our clients We host/manage many 3 rd party applications such as: Email, CRM, SCM, Reporting We offer holistic DR solutions We manage desktops, phone systems, mobile devices, and other infrastructure We are Acutely Responsive We have strict incent responsiveness SLAs We are an extension of your IT team We are a Customer Intimate Organization We understand the Principles of Outsourcing Success.it s woven into the fabric of OneNeck s existence. We practice the principles daily. We are focused Providing hosting and managed services is all that we do 46
Thank You 47