Altiris Client Management Suite

Altiris Client Management Suite

Agenda 1 What DO YOU Need Help With 2 What does Altiris have to Assist 3 What s New with CMS 7 4 Beyond Client Management

Altiris Client Management Suite Leads the Way Symantec offers the most mature client management suite Today s organizations are looking to simplify the manageability and increase the security of their computing environment so that users have a central management console to manage both and cut costs Symantec is best suited for organizations that need management and security Q3, 2007, Forrester 3

Symantec Suites Client Management Suite ServiceDesk 7 Protection Suite IT Management Suite `Deployment Solution with Ghost Imaging Foundation PC Transplant Incident Management Change Management Endpoint Protection Critical System Protection Client Mgmt Suite Asset Mgmt Suite Inventory Solution with Application Metering Problem Management Release Management SNAC self-enforcement Data Loss Prevention Standard Server Mgmt Suite Workflow Solution Out of Band Management Knowledgebase Inventory Solution Wise Pkg Studio Suite Patch Mgmt Solution Process Management Patch Management IT Analytics pcanywhere Solution IT Analytics Workflow Solution Workflow Protection Center (* minimum initial purchase of 200 licenses) Real Time System Manager Server Management Suite Asset Management Suite Add-ons Software Delivery Solution Software Management Solution with Application Management CMDB Solution Workspace Virtualization Software Management Solution with Application Management Software Virtualization Solution Wise Software Pkg Tools Deployment Solution Inventory Solution Monitor Solution for Servers Asset Management Solution Barcode Solution IT Analytics Workspace Streaming Backup and Recovery Endpoint Protection Workflow Solution Patch Mgmt Solution Wise Pkg Studio Suite Data Loss Prevention IT Analytics Real Time System Manager Software Delivery Solution IT Analytics Workflow Solution Professional Edition Quality Assurance Enterprise Mgmt Server Control Compliance Suite Risk Automation Suite Hardware Independent Imaging

Introducing Client Management Suite Reduce costs associated with deployment, managing, securing, and troubleshooting client systems, automate mundane tasks, and gain control of IT with Altiris Client Management Suite from Symantec Altiris Client Management Suite from Symantec 5

Client Management Suite Delivers Reduce the total costs of owning client systems Automate time consuming and mundane tasks Reduce costs of Deployment Management Securing Troubleshooting Gain control of IT Gain visibility into all the client systems Take action from within reports/dashboards Get information to IT and decision makers Increase Security Bring IT and business together Align process, people and technology Free IT to focus on strategic business initiatives Drive business Altiris Client Management Suite from Symantec 6

Discovery and Inventory Discovery and Inventory Populates database with comprehensive data for discoverable assets Aggregates data across environment in real time Assists with software license management Helps forecast growth requirements Results Discovery and Inventory GM Brazil > Reduced annual software license expenses by 44% within 45 days, equaling a 1,000% ROI Reed Smith > Reduced inventory time from one month to minutes 7

Imaging and Deployment Imaging and Deployment Imaging and Deployment Discovery and Inventory Comprehensive deployment capabilities Image-based or scripted OS install Ongoing updates/re-provisioning Tools for hands-free and PC user personality migrations Facilitates implementation of standardized desktop configurations Reduces risks associated with desktop changes Results MedCentral > reduced deployment times from 4-8 hours per machine to one hour or less or 90% U.S. Air Force > Responded to new hardware imaging requests in 88% less time 8

Intelligent Software and Patch Management Intelligent Software and Patch Management Intelligent Software and Patch Management Imaging and Deployment Discovery and Inventory Implements intelligent software management and delivery Distribute applications, updates, code, and files to target systems Proactively manage software updates to minimize security risks Automates patch distribution with oneclick creation of collections and policies Bandwidth-sensitive systems management for the mobile workforce and roaming worker Results City of Plano > 84% reduction in application rollout times Meijer Grocery > experienced nearly 100% success rate when patching their organization using CMS 9

Remote Assistance (PC Anywhere) Remote Assistance Remote Assistance Intelligent Software and Patch Management Remote control systems with the most connectivity options Troubleshoot and remediate system without disrupting end-users Train end-users on critical functions from anywhere Reduce helpdesk costs Give helpdesk workers remote functions at their fingertips Imaging and Deployment Discovery and Inventory Results City of Plano > Reduce off-site visits by 80% Cubist Pharmaceuticals > eliminated technician travel time and manual installation of applications 10

What s New in Client Management Suite 7

Complete Process Automation It s less about the tools and more about the people and business Task manager automates Integrated Deployment and migration tasks Altiris Workflow Conditional logic Includes all functions Altiris Workflow Solution Orchestrates timely interaction of people and systems Uses email, web page, mobile Handles mundane approvals and follow up Better service, on demand; more productive IT resources Basis for self-serve service catalog Altiris Client Management Suite from Symantec 12

Intelligent Software Management It s more than just delivering software Better Detection and Analysis Enables quick and easy software audits More accurately identifies software Understands relationships between software (e.g., suites vs. point products) Better Distribution Virtualizes applications on the fly Ensures distribution of the latest versions & updates Includes all pre-requisites Only downloads what s not already installed Makes sure the software stays installed Better Compliance Lets you simply right click to blacklist Ensures distributed applications remain installed and working Software management focus shifts from delivery tasks to the central library Altiris Client Management Suite from Symantec 13

Intelligent Software Management Data Sources Smart Discovery Commercial Application Data Software Resource Center SOFTWARE COMPONENT Software Type Attributes Relationships Release Files Depends upon Service Pack Update Packages Detection rule Updates Supersedes Conflicts with SOFTWARE CATALOG SOFTWARE LIBRARY Manually/ Other Sources Application Conflict Wise Package Studio Dependent Update Supersedes 14

Expanded Management Manage more technologies, with greater efficiency, on more platforms Improved installation and configuration Up and running in less than an hour Minimize installation and configuration errors Simplify upgrade process Greater enterprise support Improved security scoping Support for hierarchy and replication Extended platform support Improved Macintosh and Linux support Symantec Management Platform (part of the Open Collaborative Architecture) Technology direction for Symantec product integration Expand client management with additional Symantec and 3 rd party products 15

Symantec Management Platform Intelligence Automation Analyze Design Suites and Solutions Client Management Suite Collect Altiris SDK Patch Management Software Virtualization Inventory Solutions Publish & Orchestrate Symantec Endpoint Protection Backup Executive System Recovery Active Directory HP OpenView Microsoft SMS Remedy Helpdesk Connect Request IT Assets Windows, Linux, Mac, Mobile Devices 16

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