T-Systems global Integrated Manufacturing Manager The most used JIT/JIS-Solution worldwide November 25 th,
Agenda T-Systems presentation Business vision gimm Overview gimm Functional modules - LINCS gimm Functional modules - PROCS gimm Functional modules - STOCS Maintenance & Support services Conclusion & next steps 2
T-Systems: The Enterprise Services Division of the Deutsche Telekom Group. With a turnover of approximately 62 billion Euros* and a workforce comprising more than 235,000 employees*, Deutsche Telekom has become the largest Telecommunications company in Europe and the third largest in the world**. 62b* 56.6% Mobile Communications. T-Mobile 28.7% Fixed Telephony/Broadband Communications. T-Home 13.7% Businesses and Corporations. T-Systems 1.0% Group Offices/Shared Services Fixed & Broadband Communication. ICT Services and Solutions. Mobile Communication. 13.3 million Broadband lines. 94,287 employees* Over 160,000 Corporate Clients. Turnover: 11.0b* 52,479 employees* 119 million customers. Turnover: 35.6b* 65,313 employees* ** Source: Analyst Reports *Source: Annual Group Report * 62.000.000.000. *Information 2008 3
*Source: Analyst Reports 4 T-Systems is one of the leading companies in the European ICT sector. T-Systems Leading ICT Provider in Europe. Focus Portfolio Market Position International Presence 400 enterprises, multinational groups and public and healthcare institutions. Integrated ICT Solutions, Computing Services, Desktop Services, Systems Integration and Telecommunications Services. # 1 German ICT Market*. # 4 European ICT Market*. Present in over 20 countries worldwide.
What can you expect from T-Systems? Global Coverage. Scalable Platforms. Offshore Capabilities. n 1.1 million work posts managed worldwide. n Over 1,165,000 SAP users and over 8,700,000 SAPS currently in operation. n 3,100 FTE working in Near/Offshore data centres. n 95,000 m2 data centre in 64 locations. n Over 176 IP/ MPLS PoPs in 41 countries. n Numerous BSS and OSS on over 51,000 servers. n 40,000 FTE working for Cognizant in Systems Integration. Industry Know-How. Competitive Advantage. IT and TC Capabilities. n n Service provider to leaders in all industries. Expertise in the public, automotive and telecommunications sectors. n n n Cisco Gold Partner. First globally certified SAP AMS provider. Microsoft Gold Certified Partner. n IT and TC Integration: n n n ICT Delivery Management. User Desk. E2E-Monitoring and ITIL Processes. 5
Horizontal Solutions Real ICT Vertical Solutions T-Systems, Global Partner in ITC Services and Solutions. Public Sector Healthcare Automotive Industry Banking & Insurance Electronic Administration Healthcare Solutions Product Lifecycle Mg. (PLM) In-House Solutions Sector-Specific Solutions Interoperability/SOA Plat. Departmental Solutions Supply Chain Mg. (SCM) Tailored Solutions Procedural Solutions Justice Solutions Management Solutions Engineering & Manufacturing Digital Factory Insurance Solutions TAO Solutions Laboratory Solutions Dealer Management Product Data Management Corporate e-processor Business Application Consultancy Applications SAP Solutions Application Management and Renewal IT Infrastructure Dynamic Desktop In-Car solutions Virtual Reality Business Process Automation Managed PC Services Airport Solutions Logalty Application Outsourcing (AMS) Mobility Unified Communications Transformational Outsourcing Dynamic Services (Infrastructure, SAP, Web ) TWIN Data Centres IT Infrastructure Outsourcing TC Infrastructure Dynamic Web Managed LAN Data/Voice IP VPN 6
Business Orientation, Industry & Process Expertise. ICT services spanning the whole length of the automotive value-added chain. Industry Automotive Solutions Process Subprocess Product Definition & Development Engineering Manufacturing Marketing, Sales & Service Production Preparation & Support Order & Capacity Mgmt. Production & Control Purchasing & Logistics Marketing & Sales Service Distribution Logistics Retail Corporate Management In-car Solutions Product Definition Mgmt. Digital Product Creation Digital Factory Manufacturing Process Consulting Supplier Integration & Management Marketing Diagnostics SCM-Supplier Integration Retail Consulting Finance Procurement Embedded Control (In-Car Software) Engineering Process Consulting Collaborative Engineering Manufacturing Engineering Capacity Management Purchasing Solutions Production Planning Sales Technical Documentation Inventory Management Market Services Controlling IT Service Management Embedded Check (Diagnostics) Solutions & Services Engineering Integration Solutions Technical Document Mgmt. In-Car Engineering Solutions Demand / Inventory Planning Logistics Solutions JIT / JIS Solutions Shop Floor Control Solutions ECU-Quality Control Solutions Ordering Vehicle Management Warranty & Goodwill Quality Control Order Fullfilment Warehouse Management & RFID DMS & Platform Services Data Management Human Resources Embedded Complete (Test & Integration; HiL, TestC) Embedded Life (E/E Process & Data Mgmt.) Digital Factory in Production Electronic Data Interchange Financial Services Mobile Services Embedded Telematics (Embedded Functions) Automotive Supplier Solutions (gexpress, ZEDA) Cross Services Enterprise Content Management Engineering Workplace Management Enterprise Business Integration Security Management Test Factory Business Intelligence Application Lifecycle Management Services 7
Our Customers: Manufacturers, Suppliers, Dealers and Importers. Our experience in the automotive industry is unparalleled. By contributing to the strategic initiative Digital Factory, gedas supports the implementation of the corporate aims of Volkswagen AG: Impressive products, robust processes and excellent customer services. Dr. Trac Tang, Volkswagen AG, Head of IS Product development "We are extremely happy with the SAP consultancy services of T-Systems. We rate the excellent know-how and customer-oriented approach particularly highly. Johann Schuberthan. General Manager Logistics Planning, Process-IT Parts Chain, BMW Group 8
Our Answer to the Requirements of the Automotive Industry. We combine our industry and ICT know-how. Industry Line (IL) Automotive offers: An unparalleled combination of information and communication technology (ICT) Integrated solutions from one source for the entire value-added chain More than 25 years process know-how in the automotive industry Strategic partnerships with OEMs, suppliers and dealers, importers Global presence in all major automotive production centers Integrated way of working and change management expertise 9
Agenda T-Systems presentation Business vision gimm Overview gimm Functional modules - LINCS gimm Functional modules - PROCS gimm Functional modules - STOCS Maintenance & Support services Conclusion & next steps 10
Modern concepts for building cars in the automotive sector Current productive model Modular concept : Cockpit, Front end, Suspensions, Seats, Safeties, Wirings, Headliners, Exhaust, Fuel tanks, Door trims, Wheels & tires, Bumpers, etc. OEMs externalize the production of components / modules OEMs apply Build-to-Order (B2O) models to reduce stock costs Today, one car has between 1.500 2.500 different components with 800 direct suppliers. The top 50 global suppliers have an amount near 48% of the total car sales. Textbox Supplier s Headline challenges Increased supplier role in design and manufacturing. Increased pressure in suppliers to support the supply chain. The Supplier is accountable for each minute downtime due to late/bad/missed delivery. 11
Modern concepts for building cars in the automotive sector Strategy The way to go Suppliers need reliable processes to produce goods with PULL concept: Build-to-Order (B2O) with Synchronized delivery Traceability throughout the complete Supply Chain Assembly/Production on demand (no security stock) Textbox IT System s Headline challenges Dedicated systems no dependence on other IT systems Specialized systems optimized for the supplier s processes Reliable systems no downtimes; continuous 24x7 availability 12
Value proposal Common situations: Many plant-local systems Many different versions deployed for projectcustomized systems Heterogeneous IT solutions that have to be maintained and supported Difficult company-wide integration of data and systems Challenges: Standardize solutions to cover the needs of all plants / projects To identify a target solution as a standard MES solution for Customers To find a standardized solution able to deploy a low cost solution for simple site To benefit an efficient 24/7 global support T-Systems added value gimm is a standard solution based on a Core Model philosophy Assure a maximum of flexibility (changes of production lines) Centralized and global 24/7 support International presence: we are present where your customers are gimm is based on the state of the art architecture T-Systems provides low cost deployment for downsizing global costs, using a standardized solution. Low TCO (cost for support and maintenance) gimm is already implemented in many automotive suppliers 13
Agenda T-Systems presentation Business vision gimm Overview gimm Functional modules - LINCS gimm Functional modules - PROCS gimm Functional modules - STOCS Maintenance & Support services Conclusion & next steps 14
gimm global Integrated Manufacturing Manager Overview gimm manages the logistic and productive activities in discrete delivery or production environments, synchronizing the processes of the plant with the customers and the suppliers to ensure proper keeping of the Supply chain 15
Customer - OEM Shipping Packaging gimm global Integrated Manufacturing Manager Functional modules - LINCS Synchronization Management for companies that are synchronized with their customer s plants, ensuring delivery of goods Just-In-Time, Just-In-Sequence or in Kanban (in batches). Controls and monitors incoming delivery orders from the customer (OEM). Assures correct delivery of parts to the customers. Reception Basic process Warehouse Location Information flow: Delivery orders (JIT / JIS / Kanban) Materials flow Core framework enables common services to support centralized user administration, logging, interfaces with external systems, printing processes and backup and archiving. Ensures 24x7 system availability. 16
gimm global Integrated Manufacturing Manager Functional modules - PROCS Production Control System controls production or assembly processes and traces manufacturing parameters. Provides flexible communication with hardware devices to manage production processes and ensure their quality. Manages assembly/production lines in the plant. Ensures full traceability of the produced items throughout the complete supply chain, from the supplier to the customer, including internal assembly/production processes. Business planning and logistics - ERP (days to weeks) Production control and execution (seconds to hours) Automatization, advanced process control and production monitoring (seconds to minutes) Basic control, rectification and statistical analysis (milliseconds to seconds) Sensors and measurements. Online monitoring (continuous real time) Core framework enables common services to support centralized user administration, logging, interfaces with external systems, printing processes and backup and archiving. Ensures 24x7 system availability. 17
Suppliers Reception Shipping Cutomers - OEMs gimm global Integrated Manufacturing Manager Functional modules - STOCS Warehouse Management provides the necessary processes to manage the stock in the plant, to achieve the highest efficiency levels in stock management and warehouse usage. Manages stocks and warehouses in the plant. Provides services to control incoming and outgoing transits Purchasing / Disposition Warehouse Location Assembly / Kits Information flow: Delivery forecast / Production & delivery orders Materials flow Core framework enables common services to support centralized user administration, logging, interfaces with external systems, printing processes and backup and archiving. Ensures 24x7 system availability. 18
gimm global Integrated Manufacturing Manager Overview of the Core module functionality User management services User right administration and centralized access control Multilingual interfaces with tools for adding and modifying languages at user level. System Administration Logging and tracing Process administration Centralized Administration console and monitor (?) Common services Communication services to link different frameworks and allow process load balancing Printing services ERP interfaces services to provide connectivity with all ERPs (SAP, Brain, MFGpro, BPCS, etc.) Reporting tools Database queries and reports configurable by the administrator Reliability tools Twin System technology to ensure non-stop operation LINCS PROCS CORE STOCS 19
gimm global Integrated Manufacturing Manager Overview of the Core module functionality User management services User rights administration and centralized access control Multilingual interfaces with tools for adding and modifying languages at user level. System Administration Logging and tracing Process administration Centralized Administration console and monitor (?) Common services Communication services to link different frameworks and allow process load balancing Printing services ERP interfaces services to provide connectivity with all ERPs (SAP, Brain, MFGpro, BPCS, etc.) LINCS Reporting tools Database queries and reports configurable by the administrator Reliability tools PROCS CORE STOCS Twin System technology to ensure non-stop operation 20
Reception Shipping Suppliers Production Orders Production Orders Customers OEMs Purchase Orders Picking Orders Picking Orders gimm global Integrated Manufacturing Manager Functional modules Orders VDA4905 VDA4915 Disposition Delivery VDA4905 VDA4915 Forecast / Orders Delivery Orders DELJIT Warehouse VDA4913 DESADV ASN Location HR / LR Quality Allocated ASN VDA4913 DESADV Assembly / Kits Cross-docking Direct delivery 11/23/2009 21
Agenda T-Systems presentation Business vision gimm Overview gimm Functional modules - LINCS gimm Functional modules - PROCS gimm Functional modules - STOCS Maintenance & Support services Conclusion & next steps 22
gimm LINCS Synchronized delivery, business needs To enable JIT Synchro or JIT Kanban supply chains between factory plants and suppliers Reliability in a very tense delivery React quickly on process exceptions (tact time measured in minutes) Manage different EDI formats for input/output communication Prepare deliveries in advance to smooth demand peaks To engage second level suppliers within the supply chain 23
Customer - OEM Shipping Packaging gimm LINCS Synchronized delivery, business needs Synchronization Management for companies that are synchronized with their customer s plants, ensuring delivery of goods Just-In-Time, Just-In-Sequence or in Kanban (in batches). Controls and monitors incoming delivery orders from the customer (OEM). Assures correct delivery of parts to the customers. Reception Warehouse Basic process Location Information flow: Delivery orders (JIT / JIS / Kanban) Materials flow Core framework enables common services to support centralized user administration, logging, interfaces with external systems, printing processes and backup and archiving. Ensures 24x7 system availability. 24
gimm LINCS Functional components EDI functions for the exchange of messages (received and sent) in standard or proprietary formats (DELJIT, VDA, XML, ODETTE, etc.) Data transcoding of received messages Direct translation to internal references Translation via BOM structure matching Container management Different package layouts Item and container sequence checking (ECS) Truck filling management 25
gimm LINCS Functional components Alerts module On expired time without receiving orders On skipped or lost sequences. Degraded mode operation Manual sequencing Reprinting of labels Resequencing 26
gimm LINCS Engineering Reference Levels Management Friendly user web interface for advanced management of engineering reference levels Update, delete or create new reference levels Historic log of modifications 27
gimm LINCS Messages processing screens & sequence labels 28
gimm LINCS Shipping Control System (ECS) (optional module) Ensures proper delivery of items Validates the position of items within the delivery container Validates the order of items within trucks of containers Provides visual and audible feedback to the operator, both on the screen or the handheld scanner 29
gimm LINCS Shopfloor monitor (optional module) Provides visual status of the ongoing delivery process Displays current status for all the lines Provides visual warnings if some process is at risk: Missing sequences Too much time without receiving delivery orders from the OEM 30
gimm LINCS Information flows Interfaces and reports Textbox Inbound Headline interfaces Parts catalogue custom format Bill Of Materials custom format Delivery orders - DELJIT95, DELJIT97, Flat files (inhouse formats), PLUQUO, EDIFACT PVS-LW, PPLÑUTEX (BL, JALON, FINTR), RECADV (TSL) (JIT ZP7 Delivery notes) Delivery forecasts: VDA4905, VDA4913, VDA4915, ILVS, VDA4916, DELJIT97 Reports Textbox Headline XML, HTML, CSV, Production reports can be customized and generated Textbox Outbound Headline interfaces Outgoing transports VDA4913, DesAdv Invoicing VDA4906, VDA4908, VDA4913t Parts delivered custom format Textbox ERP interfaces Headline SAP (flat file), XPPS, BPCS, AS/400 iseries, Legacy formats Textbox E-mail Headline alert reports Both flat-file format or HTML messages sent by e-mail to distribution lists (requires access to external e-mail server) 31
gimm LINCS Additional features within gimmsuite Together with PROCS Launching of assembly/production orders in sequence. Production smoothing based on forecast Together with STOCS Alerts on Out of Stock conditions (for items and packages) Picking orders based on call-off (location and FIFO management) 32
Agenda T-Systems presentation Business vision gimm Overview gimm Functional modules - LINCS gimm Functional modules - PROCS gimm Functional modules - STOCS Maintenance & Support services Conclusion & next steps 33
gimm - PROCS Manufacturing Execution Systems, business needs To manage, monitor and trace discrete assembly or production processes on the factory floor, including manual or automatic labour and production reporting. Ensure the quality of finished goods Full traceability of safety and process parameters at the component level Long Term information storage (several years) 34
gimm - PROCS Manufacturing Execution Systems, business needs Production Control System controls production or assembly processes and traces manufacturing parameters. Provides flexible communication with hardware devices to manage production processes and ensure their quality. Manages assembly/production lines in the plant. Ensures full traceability of the produced items throughout the complete supply chain, from the supplier to the customer, including internal assembly/production processes. Business planning and logistics - ERP (days to weeks) Production control and execution (seconds to hours) Automatization, advanced process control and production monitoring (seconds to minutes) Basic control, rectification and statistical analysis (milliseconds to seconds) Sensors and measurements. Online monitoring (continuous real time) Core framework enables common services to support centralized user administration, logging, interfaces with external systems, printing processes and backup and archiving. Ensures 24x7 system availability. 35
gimm - PROCS Functional components PROCS: Production Control System is a MES system Ensures correct selection of components by the operator (pokayoke) Parameterizes and interacts with PLC and PickToLight systems Acquires and stores traceability data: Part numbers, serial/batch numbers, working parameters and production history for every single component, Handles raw material, production, rework and packing stations Allows defining the production processes from a single station to a complete plant Complete flexibility to configure each station depending on the part to produce. Physical Stations define working sites and devices, and are not tied to a specific functionality. Logical Stations defining atomic operations not tied to specific work sites. Production lines are defined by linking a Logical Station to Physical Stations. Automatic and dynamic self-reconfiguration of stations based on the reference to produce. Ability to produce several parts in the same line without reconfiguring the stations. Ability to perform the same operation in several physical stations. (injection) Ability to perform the many operations in the same physical station. (rework) 36
gimm - PROCS Functional components A Production Line is prepared in the following way: Production Run definition consists in: Defining the parts to produce Defining the component parts Defining the logical order in which they are assembled and the physical station where the assembly is performed Defining external data to use in Logical Stations (batch data) Defining parameters to apply to / get from physical devices Defining the label formats. Additional configuration is possible for: Rework operations, Scrap management, User (role) administration, Supplier and batch information. 37
gimm - PROCS PROCS Manager Interface Provides a graphical manager to parameterize and interact with the PROCS Definition of a hardware configuration: 38
gimm - PROCS Main characteristics On-line configurable system - Configuration is stored in the database The system can be configured on-line, without stopping the system nor the production process. This allows: Adding / changing / removing stations Changing existing processes Defining processes for new parts (Changes will take effect immediately after they are defined) Secure and reliable system All production steps are stored in the database Logical Stations define single atomic steps in the production process. Logical operations are stored in the database allowing to resume an operation at the same point after a complete system failure (i.e. power failures). All production steps are kept as historical records to ensure complete traceability of all processes down to the single physical process, along with the data associated to it. 39
gimm - PROCS Additional features within gimmsuite Together with LINCS Launching of assembly/production orders in sequence According to OEMs call-offs According to forecast Together with STOCS Picking orders for components based on FIFO (standard or modified) rules. Complete traceability of supplier s batch numbers and serial numbers from reception to the production line and to the finished product. The production line is forming part of the warehouse. This allows knowing, at every moment, the real stock in the warehouse and the production line. Alerts on Out of Stock conditions (for items and packages) 40
gimm - PROCS Information flows Interfaces and reports Textbox Inboud Headline interfaces Parts catalogue custom format Bill Of Materials custom format Delivery orders: DELJIT95 Textbox Outbound Headline interfaces Outgoing transports VDA4913, DesAdv Invoicing VDA4913, VDA4908 Parts delivered custom format Delivery forecasts: VDA4905, VDA4915 41
Agenda T-Systems presentation Business vision gimm Overview gimm Functional modules - LINCS gimm Functional modules - PROCS gimm Functional modules - STOCS Maintenance & Support services Conclusion & next steps 42
gimm - STOCS Stock management, business needs To manage and handle materials: What do we need, what do we have, where do we have it. Satisfy internal or customer s demands. Ensure stock availability throughout the supply chain Adjust stock to business needs Optimize stock management within the plant Quality management of stored materials Traceability of materials throughout the supply chain 43
Suppliers Reception Shipping Cutomers - OEMs gimm global Integrated Manufacturing Manager Functional modules - STOCS Warehouse Management provides the necessary processes to manage the stock in the plant, to achieve the highest efficiency levels in stock management and warehouse usage. Manages stocks and warehouses in the plant. Provides services to control incoming and outgoing transits Purchasing / Disposition Warehouse Location Assembly / Kits Information flow: Delivery forecast / Production & delivery orders Materials flow Core framework enables common services to support centralized user administration, logging, interfaces with external systems, printing processes and backup and archiving. Ensures 24x7 system availability. 44
gimm STOCS Features Warehouse management Optimized data entry using keyboard / barcode scanner in all operations Use of customizable barcode prefixes to validate data readings Avoid relabelling of packages in warehouse processes Possibility to use supplier s label in the warehouse No need to label at reception Possibility to define customer-specific warehouse labels Online operations via PDT No need to display variable data on the label On-line PDT operations in most warehouse processes Real-time control of the quantity and state of the stock Real-time location of the stock by using mobile locations for PDTs 45
gimm STOCS Features Incoming goods receiving Incoming transit management Acknowledge and validation of incoming transports prior to reception Manual entry or via Advanced Shipping Notes from the suppliers Automatic reception of incoming transports Reception of single bins, mono-reference pallets, multi-reference pallets Quantity validation configurable excess per Supplier / Part number / Bin Validation against Purchase Orders Automatic location of bins in the warehouse Quality inspections / Random counts on incoming goods 46
Receiving Shipping Docks gimm STOCS Features Location management (I) Multi-plant & Multi-warehouse layout Zone Functional area within a Warehouse Location Single place where stock may be located Warehouse 1 Plant Warehouse Warehouse 2 Zone Zone Quality Location Location Location Locaton Location Location Location Location Location Location Store Location Location Location Location Location Location Location Location Zone Zone Returns Location Location Location Location Location Location Location Location Location Location Location Location Location Location Location Location Location 47
gimm STOCS Features Location management (II) Manual location assignment Automatic assignment of available locations: Chaotic / semi-chaotic / fixed locations Mono-reference / Multi-reference locations Customizable Location policies based on one or more of: Customer Part Number Bin Supplier Material turnover (HR MR LR) Current target location occupation and physical limits (max. weight and volume) Immediate location / Internal Transits: Target location is allocated without releasing current location. Explicit confirmation is required to execute the change and release the origin location. 48
gimm STOCS Features Location management (III) Mobile Zones available to track the stock in transit within the warehouse Support for milk-run operations within the warehouse (collect-delivery many items) Automatic relocation orders based on Availability of space in target areas Replenishment levels of stock in target areas 49
gimm STOCS Warehouse management Warehouse operations Grouping operations (single container / multilevel grouping) Downsizing / Picking (single item / complete box) Manual location changes (immediate / scheduled transits) Inventories Packing operations Stock states Quality states Stock may be unavailable due to quality reasons Logistic states Stock may be unavailable due to logistic reasons Allocation Stock may be reserved for specific uses (production, delivery, ) All operations are allowed only on selected stock states (configurable) 50
gimm STOCS Allocation for production or delivery Automatic stock allocation based on standard / customizable rules: FIFO or Modified FIFO (only for allowed stock states) FILO FEFO Allocation algorithm may be fully configured based on scripted code Stock allocation is done at the single item level Automatic stock reserve / blocking based on Allocation for production / delivery Locating in specific Zones (Quality, shipping, ) 51
gimm STOCS Shipping and Transport management Packages loaded in a transport are still stock in the warehouse Shipping transports are linked to locations in the shipping area Loading docks are considered locations in the warehouse Optimized loading of packages in a transport Single package loading / unloading Complete delivery note loading / unloading Shipped transports may be traced via Passing-Points Shipped stock may be fully traced (may require external information from carriers) 52
gimm STOCS Orders Management Basic material needs management based on customers demand and existing stock Issue orders to suppliers based on Coverage levels (absolute stock or stock turnover) Current available stock Current demand 53
gimm STOCS Stock traceability Internal traceability Stock transactions for all operations that change the total stock Operation audits for all operations that handle stock External traceability Keeping all original production data at the single item level (Supplier s delivery note, Production Batch, Container Serial Number, etc.) 54
gimm STOCS Information flows Interfaces and reports Textbox Inbound Headline interfaces Parts catalogue custom format Bill Of Materials (BOM) custom format Suppliers / parts-suppliers custom format Textbox Outbound Headline interfaces Outgoing transports VDA4913, DesAdv Invoicing VDA4913 Parts delivered custom format Stock transactions (xml) propietary format Purchase orders custom format Delivery forecasts: VDA4905, VDA4915 Incoming transports VDA4913, DesAdv 55
gimm - STOCS Additional features within gimmsuite Together with LINCS Launching of assembly/production orders in sequence According to OEMs call-offs According to forecast Together with PROCS The production line is forming part of the warehouse. This allows knowing, at every moment, the real stock in the warehouse and the production line. Complete traceability of supplier s batch numbers and serial numbers from reception to the production line and to the finished product. 56
Agenda T-Systems presentation Business vision gimm Overview gimm Functional modules - LINCS gimm Functional modules - PROCS gimm Functional modules - STOCS Maintenance & Support services Conclusion & next steps 57
gimm Maintenance & support services Basic delivery and support model The delivery model covers the implementation, support and maintenance of the gimm solution Complete delivery model Textbox Implementation Headline Project management and delivery Configuration Specific developments Textbox Support Headline service Helpdesk and problem solving 1 st level on-site support* 1 st level remote support 2 nd level remote support Textbox SolutionHeadline maintenance Solution upgrades New device libraries New functionalities Software maintenance Bug-solving Service approach * On-site support depends on the local infrastructure available (short distance to the plant). Where there is no (certified partner) availability, the service must be subject to a feasibility study 58
gimm Maintenance & support services Service model support alternatives Three different support models available, designed to complement the IT support in the plant First case: complete Second case: recommended Third case: basic 1 st Level Support On-site Local T-Systems or Ext. Contractor Substitutes local Customer IT people in the plant (24h, with agreed response time) 1 st Level Support Remote 2 nd Level Support (Mandatory) Local and regional T-Systems Recommended standard alternative Local and regional T-Systems Local and regional T-Systems General support agreement under special conditions due to number of plants Most adequate combination of preventive and corrective maintenance, eliminating the need for specially trained local IT personnel in the plant Full support service on a remote basis (24h call and remote processing) Attention to the 1 st level support team (24h call, remote processing during office hours CET) * On-site support depends on the local infrastructure available (short distance to the plant). Where there is no T-Systems (or certified partner) availability, the service must be subject to a feasibility study 59
gimm Maintenance & support services Maintenance and remote support Maintenance Software evolution, solution roadmap Maintaining the state of the art Support, 2 nd and 1 st levels The proper support service is a key for a system expected to run 24x7 on critical production environment 2 nd support level attends for qualified issues on the solution 1 st support level attends for any issue on the solution, also perform preventive activities. 60
gimm Maintenance & support services gimm Support world wide centers 24 x 7 x 365 1 st and 2 nd level support 8 worldwide Support Centers: Spain, Portugal, Mexico, Brazil, Pamplona Berlin Puebla Setubal Barcelona Shanghai Taubaté Central ofices Technical Centers Planned Technical Centers SP-Sao Bernardo do Campo Available Support Languages: English, German, French, Spanish 61
Agenda T-Systems presentation Business vision gimm Overview gimm Functional modules - LINCS gimm Functional modules - PROCS PROCS Demonstration Maintenance & Support services Conclusion & next steps 62
Conclusion and next steps What do we offer to our Customer? A reliable software solution built on more than 25 years experience in automotive sector, for logistics and production environment Teams with the best knowledge in automotive sector, to offer not only the software but also the complete solution for any logistic or production need. Continuous evolution of gimm to maintain the solution in the state of the art, to guarantee that the investment done in IT will remain valid. One consolidated single solution for all the logistics and production activities, rather than different solutions from different vendors, this means homogenization. 63
(Poland-Poznan) (England-Newcastle) (England-Solihull) (France-Douai) (France - Mulhouse) (Francia - Valenciennes) (Germany-Wolfsburg) (Slovakia-Bratislava) (Slovakia - Trnava) (Czech Republic-Turnov) (Czech Republic-Mlada Boleslav&Vrchlabi) (Germany-Sachsen) (México-Puebla) (Spain-Pamplona) (Spain-Vitoria) (Portugal-Palmela) (Spain-Palencia) (Spain-Martorell) (Spain-Villaverde) (France - Sochaux) (Spain-Valencia) (Germany-Emden) AUTO 5000 GmbH (Germany-Ingoldstadt) (Germany-Regensburg) (Germany-Ingoldstadt) (Germany-Saarlouis) (P.R. China-Changchun) (Argentina-Buenos Aires) (Brazil- Taubaté) (Brazil-Sao Paulo/Anchieta) (Brazil-Curitiba) more than 30 car factories are connected to more than 200 JIT suppliers plants having a T-Systems gimm solution 64
Tier 1 suppliers using gimm solution around the world Tenneco JAYAN Neubell VW Navarra SNA Grupo Antolin Johnson Controls RK Moldeados Alcoa Tasubinsa INERGY Kautex Avin Meritor Continental Lemmerz VW Autoeuropa INDUSTEX Leoni Good Year Donelly Hohe Alcoa Hadling & Lager Plastal Lear corporation Inapal Arcomex SAS Dicsolan Pelzers Systems Palmetal Norm Flaker Sant Gobain Plascal Rieter VW Sitech IAC Group Secuenciaciones JIT Abrera Plastic Omnium Vanpro Peguform Master Trim Argentina TDS-JIT Visteon SEAT Bertrand Fabre Aethra Wheels ACE Dada Logistica SE CSI-BUC Borges Benteler Dynamit Nobel Ficosa do Brasil HBPO Berge Kroschu Logservice Logistica Navarra Brose Mirgor Trimtec SIP Faurecia Montajes abrera SM (Sistemas Modulares) DSV In total, more than 300 projects/installations have been done using gimm around the world in different customers. The frame agreements have allowed the expansion inside the reference customers, turning the gimm system in their standard for JIT and production processes. From year 1998 65
OEMS connected to a gimm solution around the world Audi in Ingolstadt (Germany) Autoeuropa in Setubal (Portugal) BMW in Regensburg (Germany) FAW-Volkswagen in Changchun (China) Ford in Valencia (Spain) Ford in Saarlouis (Germany) GM Eisenach, (Germany) GM Tarazona, (Spain) Jaguar Solihull (England) Land Rover Fradley (England) Land Rover Leamington (England) Mercedes Benz in Vitoria (Spain) Nissan in Newcastle (England) Peugeot (PSA) in Bragança (Portugal) Peugeot (PSA) in Henin Beaumont (France) Peugeot (PSA) in Madrid (Spain) Peugeot (PSA) in Méru (France) Peugeot (PSA) in Mulhouse (France) Peugeot (PSA) in Sochaux (France) Peugeot (PSA) in Valenciennes (France) Peugeot (PSA) in Trnava (Slovakia) Peugeot (PSA) in Vigo (Spain) Peugeot (PSA) in Wuhan (China) Renault in Palencia (Spain) Renault in Douai (France) Rover in Solihull (England) Seat in Martorell (Spain) Skoda in Mlada Boleslav & Vrchlabi (Czech) Skoda in Turnov (Czech Republic) Toyota in Buenos Aires (Argentina) Volkswagen AG in Wolfsburg (Germany) Volkswagen AG in Emden (Germany) Volkswagen - Audi do Brazil in Curitiba (Brazil) VW Argentina in Buenos Aires (Argentina) VW do Brazil in Anchieta - Sao Paolo (Brazil) VW do Brazil in Taubaté (Brazil) VW México in Puebla (México) VW Navarra in Pamplona (Spain) VW Poznan in Poznan (Poland) VW Sachsen in Chemnitz-Zwickau (Germany) VW Slovakia in Bratislava (Slovakia) 66
Thank you for your time and attention. Jens Schmidt Director Business Development IT & Logistics plicatec GmbH Phone: +49-761-216 84 13 email: Jens.Schmidt@plicatec.com Take benefit from 25 years automotive experience