NCS Release Notes for NCSWare 4.0 N-TeliView 4.0 NCS Console 4.0 Center 4.0 Part No. 77000RNT02 Issue 1-0, January 2001 Printed in U.S.A.
This manual has been developed by Nitsuko America. It is intended for the use of its customers and service personnel, and should be read in its entirety before attempting to install or program the system. Any comments or suggestions for improving this manual would be appreciated. Forward your remarks to: Nitsuko America, Telecom Division 4 Forest Parkway Shelton, CT 06484 Attention: Manager, Technical Publications http://www.nitsuko.com Nothing contained in this manual shall be deemed to be, and this manual does not constitute, a warranty of, or representation with respect to, any of the Equipment covered. This manual is subject to change without notice and Nitsuko America has no obligation to provide any updates or corrections to this manual. Further, Nitsuko America also reserves the right, without prior notice, to make changes in equipment design or components as it deems appropriate. No representation is made that this manual is complete or accurate in all respects and Nitsuko America shall not be liable for any errors or omissions. In no event shall Nitsuko America be liable for any incidental or consequential damages in connection with the use of this manual. This document contains proprietary information that is protected by copyright. All rights are reserved. No part of this document may be photocopied or reproduced without prior written consent of Nitsuko America. 2001 by Nitsuko America. All Rights Reserved Printed in U.S.A.
Table of Contents NCSWare Software 4.0............................................1 New Features in 4.0................................................ 1 NCSWare: New Features......................................................1 NCSAdmin: New Features.....................................................1 NCSConsole Software 4.0..........................................3 Enhancements to Existing Features in 4.0............................... 3 NCSConsole: Enhancements...................................................3 N-TeliView Software 4.0...........................................5 New Features in 4.0................................................ 5 New Features...............................................................5 Center Software 4.0...............................................7 Enhancements to Existing Features in 4.0............................... 7 Call Center: Features..........................................................7 Web Client.................................................................7 NCS Release Notes Table of Contents i
Table of Contents ii Table of Contents NCS Release Notes
NCSWare Software 4.0 NCSWare Software 4.0 These release notes explain the Enhancements in NCSWare Software version 4.0. 1. New Features in 4.0 1.1 NCSWare: New Features Call Center features (Center 4.0) Agent Wrap Up, Ready and Not Ready Silent Monitoring Barge In New Workgroup Features Real-Time Monitoring, Statistics and Service Level Threshold Longest Available Agent and Ring All - Configurable outcall routing DNIS Based incall routing Multi-Tenant support for outgoing calls Voice mail distribution lists Basic IVR Support with up to 255 Auto Attendants New CDR Format and Enhancements External database support for CDR logging Data directed incall routing Auto log-off on Ring No Answer for workgroup agent In call routing for Web calls Monitoring List Selectable drive for Postoffice installation Installation tool for Exchange integration Utility to expand extension length 1.2 NCSAdmin: New Features Rearranged Configuration Parameters and Tabs Auto Attendant GUI changed from Menu based to Tree Based Structure Workgroup Member Login/Logout Status Display Workgroup Summary Display Window Serial Number Display in the Board View for all Triton family boards First and Last Names Display Added for Extension Numbers NCSWare Release Notes 4.0 1
NCSWare Software 4.0 2 4.0 NCSWare Release Notes
NCSConsole Software 4.0 NCSConsole Software 4.0 These release notes explain the Enhancements in NCSConsole Software version 4.0 (for use with NCSWare 4.0 software). 1. Enhancements to Existing Features in 4.0 1.1 NCSConsole: Enhancements NT Domain Login Requirement Removed Trunk View Window Added DNIS Name and Number Support Dynamic Display of Extension Type Changes Configurable Overhead Paging Support NCSConsole Release Notes 4.0 3
NCSConsole Software 4.0 4 4.0 NCSConsole Release Notes
N-TeliView Software 4.0 N-TeliView Software 4.0 These release notes explain the Enhancements in N-TeliView Software version 4.0. 1. New Features in 4.0 1.1 New Features Removed NT Domain Login Requirement Voice Mail Player Enhancements Resizable Window Support DNIS Name and Number Support ACT/Goldmine PIM Integration and Screenpop Supporting IP Extension Associated with NetMeeting N-TeliView Release Notes 4.0 5
N-TeliView Software 4.0 6 4.0 N-TeliView Release Notes
Center Software 4.0 Center Software 4.0 These release notes explain the Enhancements in Center Software version 4.0 (for use with NCSWare 4.0 software). 1. Enhancements to Existing Features in 4.0 1.1 Call Center: Features Workgroup Agent Logon/Logoff Workgroup Queue Real-Time Monitoring Call Info Pop Workgroup Supervisor Login Silent Monitoring/Barge In Button for Supervisor Real-Time Monitoring Historical Data Retrieval Agent Directed Ready/Not Ready Button Text Chat Session Support 1.2 Web Client Web Based H.323 Voice Communications Web User Data Transport Call Info Screen Pop History of URLs Visited Basic Web IVR Center Release Notes 4.0 7
Center Software 4.0 8 4.0 Center Release Notes
Nitsuko America, Telecom Division 4 Forest Parkway Shelton, CT 06484 TEL: 203-926-5400 FAX: 203-929-0535 Other Important Telephone Numbers Sales:...203-926-5450 Customer Service:...203-926-5444 Customer Service FAX:...203-926-5454 Technical Service:...203-925-8801 Discontinued Product Service:...900-990-2541 Technical Training:...203-926-5430 Emergency Technical Service (After Hours)...203-929-7920 (Excludes discontinued products) Nitsuko Canada, Division of Nitsuko America 165 Matheson Blvd. E., Unit #4-6 Mississauga, Ontario L4Z 3K2 TEL: 905-507-2888 FAX: 905-507-2971