SimSafe Data Centre Standards and Accreditation

SimSafe Data Centre Standards and Accreditation

Contents Contents... 1 Introduction... 2 Power... 3 Cooling for optimum performance... 4 Multiple layers of security... 5 Energy efficiency... 6 Sustainable Energy... 6 Water detection... 7 Fire detection and suppression... 7 Cabling for power and data... 8 Building management and monitoring... 8 Carrier-neutral... 9 Internet Exchanges... 10 Cross Connect Service... 11 Accreditations... 12 Awards... 14 1

Introduction This document is intended for SimSafe customer administrators. It details the high standard employed by our data centre supplier to maintain and protect the SimSafe solution. 2

Power With data centre power usage rapidly increasing, the availability of power is a growing priority for many companies. The SimSafe hosting environment deliver expertise in all areas of power delivery and management. Our data centres offer: High power availability with N+ 1 backup generator and 2N UPS to ensure maximum availability. Most data centres also have redundant grid connections. Industry-leading Service Level Agreements (SLAs) of up to 99.999% availability on power. 3

Cooling for optimum performance All equipment is maintained and monitored in a climate-controlled environment. The average room temperature is controlled at 24 C ± 5 and a humidity level of 50% ± 10%. Multiple air conditioning units provide redundant capacity. SLAs on temperature and humidity in line with ASHRAE recommendations, and the whole facility is monitored 24/7. Cold aisle containment is used to manage increased heat densities and cooling costs and can reduce the overall cooling overhead by as much as 30%. This is more efficient than hot aisle cooling solutions and is an effective method of eliminating data centre hot spots 4

Multiple layers of security Data centres are typically designed with five layers of physical security. They are effectively buildings within buildings. Features to protect your equipment and data include: 1. Trained security staff on site 24/7 and premises are monitored by video surveillance cameras. 2. All building areas are secured by an alarm system. 3. No one enters or leaves without proof of identity and all visitors are checked against customerdefined access lists. 4. State-of-the-art security systems include proximity cards, biometric readers and mantraps. 5. Customers can also design their own security process in private zones. 5

Energy efficiency Our data centre host is committed to the use of sustainable energy such as free cooling, ground water cooling and waste heat re-use. For energy-efficient cooling, our data centres provide a climate control system N+1 configuration as minimum, roof N+1 chillers and free air cooling, 2N chilled-water distribution system, and customer CRAC units in N+1. Continuous monitoring of our environments help to improve efficiency. Phased modular architecture to optimise power usage effectiveness, and operate to the highest energy efficiency standards. Sustainable Energy Approximately 75% of power comes from sustainable sources, including water, sun and wind. Location 100% Sustainable Supplier Amsterdam Yes Electrabel - GDF Suez Brussels Yes Luminus Copenhagen Yes Dong Energy Frankfurt Yes Bergen Energy London Yes Smartest Energy Madrid Yes Gas Natural Fenosa Stockholm Yes Vattenfall Zurich Yes Energie Opfikon 6

Water detection Water detection systems are installed in all areas that may be susceptible to a leak. Alarms are relayed directly to our European Customer Service Centre. Fire detection and suppression As a first line of defence against fire, all of data centres are equipped with Very Early Smoke Detection Aspiration system (VESDA). In case the VESDA system generates an alarm the facility team investigates the nature of the alarm and where needed take action with a handheld CO2 extinguisher. In case of a rapid increasing smoke or fire; the data centres are equipped with a double knock smoke detection system that triggers the automatic gas-based fire suppression systems (INERGEN System). Argon, FM-200 is used across our facilities based on top of the standard local fire regulations. All facilities have fire-retardant walls 7

Cabling for power and data Power cabling is laid under raised anti-static computer flooring. Data cabling is usually in trays overhead, but can also be laid underfloor. In either case data cabling is always separated from power cabling. Building management and monitoring All data centre-related equipment, such as cooling equipment, electrical systems and fire control systems, is monitored around the clock. All events are controlled and procedures are in place to react to every possible incident, 24 hours a day, 7 days a week, year round. 8

Carrier-neutral Global Tier 1, regional Tier 2 and national Tier 3 networks with direct access to the backbone infrastructure and Point of Presence for more than 400 carriers. Entirely independent of any network provider. This means the widest choice of fixed and mobile carriers, ISPs, Internet exchanges, content distribution networks (CDNs) and others, all competing to deliver the best connectivity performance, service and price for their applications and content. Because the providers already have their physical infrastructure in the data centres, it's quick and easy to access their services. Multiple providers used to build in redundancy and ensure resilience. 9

Internet Exchanges Country City Internet Exchange Austria Vienna VIX Belgium Brussels BNIX FreeBIX Denmark Copenhagen DIX France Paris FreeIX Panap France-IX PARIX SFINX Germany Düsseldorf, Frankfurt ECIX DE-CIX Ireland Dublin INEX Netherlands Amsterdam, Hilversum AMS-IX NL-ix Spain Madrid Espanix Sweden Switzerland United Kingdom Stockholm Zurich London NetNod SwissIX LINX LONAP 10

Cross Connect Service Our Cross Connect service is available in all data centres and is backed by an SLA for both implementation and mean time to repair (MTTR). Interconnectivity runs through a centralised Meet-Me Room in each data centre, enabling minimal latency. The Meet-Me Rooms are secure and private, with rigorously ordered cable management and supported by attentive maintenance. 11

Accreditations Accredited ISO 27001 & BS25999 Information Security Management and Business Continuity BSI Accredited ITIL V3 Customer Service Team Continuity and Service Quality Accredited Two of our Paris data centres have been awarded the M&O Stamp of Approval by the Uptime Institute Member and Cofounder of EMEA Chapter Uptime Institute Availability and Tier Definition Contributor The Green Grid Energy Efficiency 12

Member European Internet Exchange Association Member EuroCloud Founding Member European Data Centre Association 13

Awards Winner BroadGroup 6th International Data centre & Cloud Awards 2013 Winner BroadGroup 5th Data Centre Awards European Award for Energy Efficiency in Data Centres Winner Green I.T. Awards 2011 & 2012 IT Operator of the year Winner Data Centre Solutions Awards, 2013 Data Centre Provider of the year Winner Data Centres in Europe Awards, 2010 Outstanding Contribution to the Data Centre Sector 14

Finalist Network Computing Awards, 2012 Service Provider of the Year Winner Shortlisted Data Center Dynamics, 2012 Innovation in the Outsourced Environment Finalist Storage Awards, 2011 Storage Hosting Company of the Year Shortlisted Data Centres in Europe Awards, 2011 Colocation Provider of the Year V1.1 Scott Edgar 18/11/13 15