Business, Management and Finance

Marketers and sales practitioners have long required broader business skills both for effective marketing performance and for credibility with their colleagues across the business. Skills such as people and project management, team working and financial competence are critical skills for marketing and sales professionals who want to progress beyond a junior role. For marketers who are looking to stand out from their counterparts and move into a more strategic role, additional skills such as business analysis, budgeting and business maths can provide the tools to help you to analyse information and data which in turn will help to define and check existing marketing strategies and plans. Business, Management and Finance Courses Course Page Fundamentals of Project Management workshop 92 Business Analysis for Marketing Managers workshop 92 Budgeting for Marketers workshop 93 Business Maths for Marketers workshop 93 Finance for Sales and Marketing Managers workshop 94 Leadership Skills for New Managers workshop 94 Essential Presentation Skills workshop 95 Assert Yourself workshop 96 Time Management workshop 96 Networking for Results workshop 97 Managing Marketing Resource 3 day course 98 Coaching Skills for Managers 2 day course 98 Influencing Skills to Get Results workshop 99 Presentation 2 day course 99 90 For classification levels please refer to page 3 For latest courses and dates check www.cim.co.uk 91

Fundamentals of Project Management Business Analysis for Marketing Managers Budgeting for Marketers Business Maths for Marketers Gain the confidence and skills required to implement the key stages of project management 0759 Make your marketing plan more effective, credible and persuasive by quantifying and prioritising each component of the plan 1304 Feel more confident when dealing with budgets 0786 Financial, mathematical and statistical techniques to help you quantify marketing performance 1153 An essential foundation for anyone new to project management. With a focus on the steps required to scope, plan, implement and evaluate marketing projects, it also provides the grounding required to deliver on time and within budget. We also consider the human factor, encouraging the project manager to gain cooperation and mutual accountability within the project team. You will understand the key stages of project management and your responsibilities to both stakeholders and your team. You will gain confidence in the process to deliver projects on time and within budget. You will understand how to unite your team and work together to perform efficiently and cost-effectively. For the organisation this means better project control and delivery, and confident marketers who take the inevitable challenges of project management in their stride. This workshop provides the perfect introduction to project management for marketers and those who operate in other areas of their organisation. It is therefore suitable for anyone who is new to marketing or project management and would like some formal training to help build skills and confidence. ß Understand what it really means to be a project manager and why it is an essential skill for the ambitious marketer. ß Understand how personal efficiency is a big contributory factor to successful project management. ß Scope a project and set realistic objectives while managing stakeholder expectations. ß Plan a project and prioritise all the tasks within the plan. ß Implement the project plan and organise your team to work to deadlines. ß Work with the team to get the best out of people so that they understand the role they are playing and the accountability they have to the team. ß Understand why evaluation is so important. There is lots of discussion and exercises to ensure that the project management theory we cover can be translated for the real world and the delegates own work situation. 2011 14 September 14 December 2012 03 December Birmingham 2012 12 June Manchester 2012 25 April Reading 2012 03 August ß Managing Marketing Resource (p98) www.cim.co.uk/0759 This course meets the needs of marketers who want to develop a business analysis toolkit which they can use continuously to check their marketing strategy and thereby improve company performance. It will help delegates to turn marketing data into information. This process can act as a template for assessing new business opportunities, and help to discriminate between alternative strategies. You will learn how to take the raw materials of business data and turn them into real business intelligence. You will learn by doing, using best practice examples and scenarios, so that you can do it for yourself when you go back to the workplace. Your organisation will get the benefit of investments already made in data collection and market intelligence, by making them more usable. If used effectively, the toolkit should lead to significant performance and profit improvements. A greater understanding of objective assessment tools will lead to sharper strategic focus. This course is designed for marketers who are moving into positions in which they will be expected to demonstrate increasing strategic awareness, and for existing marketing managers who want to have an objective process for deciding between alternative opportunities. This workshop is a foundation course, and is intended to be self-sufficient, demanding no prior in-depth working knowledge of strategic marketing frameworks. ß Learn the definitions of each tool what it is, and what it does. ß Use the main steps of the strategic marketing process in a logical and prioritised way. ß Appreciate the importance of interpreting the statements companies make about themselves. ß See the importance of risk analysis and scenario planning in every area of the business. ß Understand what parameters might be important for your company, and learn how to rank them. ß Put the steps together in the right sequence. ß Present findings as an effective decisionmaking tool for senior management. Delivery style is interactive. All the tools and frameworks are explained, and then each component will be practised, sometimes individually, sometimes in groups. Contributions from delegates, especially experiences from the field, are warmly welcomed. 2011 14 October 2012 16 March 08 June 26 October ß Business Maths for Marketers (p93) www.cim.co.uk/1304 Unless you understand the financial side of the business, you re unlikely to make it to top management. This highly interactive workshop will introduce you to methods of creating budgets and show how they are used to monitor and improve financial performance. It will help you, and your organisation, to manage budgets effectively and you will be able to deal more confidently with your accountants. You will benefit because you will understand the methods and terminology used by accounts and finance staff, and you will feel more confident when communicating with them. The course will help you to do your job better and help prepare you for senior management, where the ability to use budgets is crucial. Your organisation will benefit because people will return to the workplace with a greater degree of understanding and more confidence. The course will help them to prepare more accurate budgets, manage them better and have more effective relationships with their accountants. The training will suit anyone who has recently started to deal with budgets in their job, or who will do so in the future. ß Understand the benefits and limitations of budgets. ß Develop more accurate budgets and forecasts. ß Monitor and control budgets through the use of monthly accounts. ß Use tools such as sensitivity and break-even analysis. ß Present your budget and deal with challenges. ß Individual exercises where you are asked to construct a budget from a set of sample data. ß Pairs exercises where you analyse a set of management accounts and suggest corrective action. ß Group exercises in which you will be asked to create and justify a budget. 2011 17 November 2012 15 March 17 July 22 November ß Finance for Sales and Marketing Managers (p94) www.cim.co.uk/0786 This workshop will give you the ability and confidence to utilise basic financial, mathematical and statistical procedures so you can contribute more fully to defining and delivering marketing and organisational objectives. It s designed to help you collect, process, analyse and utilise quantitative data and derived information more efficiently and effectively. With increasing pressure on budgets, it will help you to better justify plans and quantify results. You will learn the key financial, mathematical and statistical techniques that will enable you to not only better understand your marketing environment but also produce more quantitatively oriented plans, strategies and tactics. The workshop should also boost your confidence in liaising with more quantitatively oriented colleagues. Many marketers are not fluent in the language of business, ie. the numbers. This workshop is designed to help the organisation s marketers become more focused, analytical and credible in an increasingly numbers-oriented world. This workshop is for marketers and those in related functions who want to improve thier quantitive skills. It will also appeal to people wanting to better utilise Excel and in particular its Data Analysis Toolpak add-in. ß Utilise quick maths techniques to build confidence and impress colleagues. ß Understand Excel fundamentals. ß Exploit the key 20% mathematical/statistical tools and techniques that will deliver 80% of the results you require. ß Conduct an 80:20/Pareto analysis on a customer database. ß Differentiate between margin and mark-up and the implications. ß Determine the bottom line impact of price changes. ß Calculate the break-even point on projects including the development and launch of new products. ß Utilise key financial terminology and mathematics with your accountant and CEO. ß Use basic descriptive statistics to analyse and describe data and turn it into information. ß Use basic inferential statistics to establish correlations and cause and effect. ß Calculate key marketing statistics such as return on marketing investment (ROMI). A mixture of slides, demos and discussion, with lots of hands-on exercises and mini workshops. Emphasis on practical application! 2011 03 October 2012 08 February 12 September s ß Business Analysis for Marketing Managers (p92) ß Market and Sales Forecasting (p31) www.cim.co.uk/1153 92 Training bookings and advice +44 (0)1628 427200 Book online www.cim.co.uk 93

Finance for Sales and Marketing Managers Leadership Skills for New Managers Essential Presentation Skills Feel more confident when dealing with finance 0502 Leap over the first four hurdles faced by every new manager 1406 Become a confident, engaging and influential presenter, whether speaking to internal or external audiences 0970 Unless you understand the financial side of the business, you re unlikely to make it to top management. This workshop will introduce you to the essential financial and accounting concepts, and show how they affect marketing and selling. It will help you to assess the financial strength of potential customers and suppliers, and see how your own activities affect the organisation s performance. You will benefit because you will understand the terminology used by accounts and finance staff, and will feel more confident when involved with them. The course will help you do your job better and help prepare you for senior management, where financial awareness is crucial. Organisations will benefit because people will work with more confidence. They will have a greater understanding of the financial performance of their own organisation, suppliers and competitors. This should result in more profit and/or better use of the resources that they manage. This workshop will suit anyone who has to deal with finance in their job, or who will do in the future. For example it will suit those who deal with suppliers and customers, and who have to analyse annual financial statements. ß Understand the difference between cash and profit. ß Understand the contents of a cash flow statement, profit and loss account and balance sheet. ß Interpret financial accounts. ß Carry out ratio analysis and interpretation of key performance indicators. ß Use tools such as break-even analysis. ß Manage working capital. ß Understand terminology such as gearing and return on capital employed. A variety of exercises will be used, including: ß Individual exercises where you calculate and interpret ratios. ß Group exercises in which you will analyse and interpret annual financial statements. 2011 24 November 2012 23 February 14 June 25 October ß Budgeting for Marketers (p93) www.cim.co.uk/0502 This course will develop the skills and confidence you need to work effectively with your team and to deal impartially with difficult situations. For team leaders attending, this course helps you recognise your skills in an organised and professional way. You will meet and communicate with other firsttime leaders and leave with extra confidence to assert yourself in your leadership role. You will learn how to improve team performance, by motivating individuals and building a team that will provide a sense of purpose and achievement for all its members. Many new managers suffer stress and disillusionment in the first few months of their appointment due to lack of skills. The course will remove this concern and provide your organisation with new leaders who understand how to direct their teams and build group synergy. This dynamic course is for those newly appointed, or about to be appointed, to management positions. ß How to make an effective transition from team member to team leader. ß Understand the three critical factors of leadership success. ß Identify the three critical actions of leadership. ß Recruit new team members. ß Understand and outline the behaviour of success. ß Manage people and resources effectively. ß Understand and implement leadership styles. ß Put motivation theories into practice. ß Use key communication techniques. ß Make leadership decisions. ß Understand the process of management. ß Understand what makes an effective team. ß Control the satisfiers and dissatisfiers that control work output. ß Set and monitor targets and reporting standards. A totally interactive experience that is relaxed, but engaging, this workshop is designed to elicit opinions and contributions from all attending. The course format includes: ß A case study exercise. ß An introduction to psychometric measurement. ß Training video. ß Group exercises. ß Group discussions. 2011 20 September 29 November 2012 07 February 18 June 04 September 06 December ß Managing Marketing Resource (p98) www.cim.co.uk/1406 Even the most professional and accomplished marketers can feel nervous and uncomfortable when asked to make a presentation. This course builds confidence from the first moment to the last, improving delegates mindsets as well as skill sets. We also study the psychology of persuasion, learn how to structure material powerfully and discover how to engage with an audience. Delegates address and overcome the natural fears that people have when preparing to make a presentation, such as: Will the audience find me interesting? Will they buy my arguments? Will I remember what to say? Will my voice dry up? How will I handle those tricky questions? Your employer can feel confident that you are able to represent their brand with conviction and pride, whether you are pitching for business, presenting to a peer group or engaging internal stakeholders. For junior to middle managers, either agency or in-house, who want to maximise their impact and increase their influence. ß Discover how to access your most positive mindset and overcome the fear of public speaking. ß Identify your audience and what they care about. ß Discover the cycle of persuasion and the five secrets of great content. ß Structure what you are saying for maximum effect. ß Use an authoritative voice: improve your tone, pace, volume and emphasis. ß Develop more confident body language, so that your eyes, face and hands match your message. ß Channel nervous energy. ß Use visual aids. ß Handle questions. ß Very hands-on. ß Intensive practical exercises. ß Several opportunities to make presentations in a safe environment, and learn from peer and tutor feedback. 2011 20 December 2012 18 April 11 July 10 October s ß Assert Yourself (p96) ß Presentation (p99) ß Influencing Skills to Get Results (p99) www.cim.co.uk/0970 94 Training bookings and advice +44 (0)1628 427200 Book online www.cim.co.uk 95

Assert Yourself Time Management Networking for Results New course Assertiveness is ability to say what you want, what you need or feel 0976 How to achieve more in less time through research-proven training 1417 Build powerful relationships for business success 0435 In partnership with This workshop focuses on how to become more assertive. Assertiveness is based on a philosophy of personal responsibility and an awareness of the rights of other people. Being assertive means being honest with yourself and It means having the ability to say directly what it is you want, you need or you feel, however, not at the expense of other people. Getting the balance between being too submissive or aggressive at work is always difficult. This popular event gives you the confidence to ensure that you are heard, respected and appreciated. Each member of your team brings individual strengths and skills to your flourishing organisation. Packed with cutting edge, highly enjoyable, interactive exercises, this popular event draws out people s full potential so making them more productive and successful as team players. Anyone looking to build confidence in themselves or teams will find that this event helps you communicate more effectively with the key people you work with throughout your career. ß Know what assertive behaviour is and what it is not. ß Deal with non-assertive behaviour, in particular coping with conflict. ß Use tools and techniques for being more assertive. ß Make an impact, assertively - first impressions do count. ß Be heard, respected and valued. ß Use assertive questioning. ß Use the right words and tone of voice. ß Demonstrate assertive body language. ß Tackle those difficult people. ß Adapt and flourish in hectic sales and marketing environments. ß Continue to be a valued asset to your company whilst remaining in control of your own career. This workshop will be highly practical and interactive allowing the group to discuss and share experiences. There will be a mix of small and large group activities, plus some written activities. 2011 13 December 2012 06 March 17 September ß Influencing Skills to Get Results (p99) www.cim.co.uk/0976 This course seeks to produce a measurable step-change in your overall ability to make effective use of your work and personal time. In a fun, non-threatening way, it increases awareness of your present time challenges. It provides guidelines and techniques that can be shown to work in the realities of the workplace. You will benefit by learning a flexible, practical way of structuring your day, spending more time on what is important to you and feeling more in control of your time. Increased confidence in managing tasks and achieving a better work-life balance are other typical benefits. The proven methods learnt on this course will help organisations benefit from increased productivity, fewer delays and enhanced timely achievement of goals. More time will be spent on important value-adding tasks at the expense of the time-consuming unimportant ones. There are no specific pre-requisites for this course. The training is aimed at people with responsible roles at all levels and all functions that have some discretionary use of their time. It is equally suited to the small business and multi-national. ß Identify and avoid the chicken farmer syndrome and other common time traps. ß Devote more time to what is really important in work and life. ß Clarify and achieve expectations through effective planning, monitoring, diary and personal time management. ß Plan and prioritise daily tasks, cope with the expected unexpected and spend more time on the important value-adding tasks. ß Plan and protect quality time for quality tasks by managing interruptions. ß Say no acceptably and prevent pressure becoming stress. ß Have increased confidence and results from delegation. ß Improve your contribution to or chairing of meetings. ß Develop a personal time management toolkit that combines the benefits of both technology and paper. ß Work with an uncluttered desk and effective filing system. ß Manage emails efficiently. ß Inter-active, relaxed and fun. ß Work-based examples to illustrate concepts. ß Discussions to explore ideas and exercises to consolidate learning. ß Research-proven methods to measure post-course improvement. 2012 01 February 10 July 11 December Birmingham 2011 20 September Manchester 2011 15 November www.cim.co.uk/1417 Get a free A5 Filofax management system worth 95 to help implement the ideas and combine with your electronic systems Networking is an incredibly powerful tool for personal and business development. Sadly, it is also a tool that is often misunderstood, misused or ignored. This course will equip delegates with a structured, proven approach to networking that delivers results and works hand in hand with mainstream marketing. The course is intensive and practical. Delegates will leave with a detailed personal action plan for more effective networking. Strong personal relationships with the right people are a cornerstone of business success. Yet in so many businesses, the approach to building these relationships is unplanned and unproductive. You will leave equipped with a toolkit for effective networking whether you re networking for business or for yourself. This course teaches delegates the role and importance of effective networking as a business development tool and equips them with the skills they need to build powerful business relationships. This course is for anyone who wants to improve their networking skills for use in either a personal or business context. It is likely that middle and senior managers will benefit most from a commercial perspective, given the type of relationships they will be developing on behalf of their organisations. ß Understand the role and importance of networking. ß Prepare a networking plan and set networking objectives. ß Identify and profile networking targets. ß Select, create and get the most from networking opportunities. ß Nurture powerful and productive relationships. ß Capitalise on the opportunity of social media. ß Prepare and rehearse to be impressive. ß Measure your success and avoid the busy fool trap. ß Integrate networking with mainstream marketing. The course is practical and highly interactive. Delegates use content to develop a personal plan throughout the day. The typical learning cycle repeated through the day will be: ß Introduce new idea, model or approach. ß Discuss how this can be applied to personal/ business situations. ß Apply learning to individual plan. Delegates will also be set networking tasks in each of the breaks. 2012 17 January 12 April 12 September 04 December www.cim.co.uk/0435 your training budget Multiple bookings offer Take advantage of our multiple bookings offer and save more than 500 on training courses. Simply book more than one course for yourself and your colleagues at the same time and you can benefit from the following savings: 2nd course 20% off 3rd and subsequent courses 25% off All courses must be booked at the same time and taken within six months of the date of booking. Quote 735EN at the time of booking. Full terms can be found at www.cim.co.uk/training 50% off Compliance courses Normal price 550, but now just 275 when booked alongside another course. Attend our compliance courses and get the vital knowledge and confidence to ensure you are operating within the law and following responsible business practice. ß Data Protection for Marketers page 88 ß Must Know Law for Marketers page 88 ß Corporate Social Responsibility page 89 ß Making the Most of the Olympic Opportunity page 89 ß Managing the Risks of Social Networks page 17 Make sure you protect yourself in a complex legal and regulatory world. This offer cannot be used in conjunction with any other CIM promotion or member discount. Both courses must be booked at the same time and attended by the same person. Quote 1058EN at the time of booking. Full terms can be found at www.cim.co.uk/training Get 50% off a compliance course when you book any other course from this directory 96 Training bookings and advice +44 (0)1628 427200 Book online www.cim.co.uk 97

Managing Marketing Resource Coaching Skills for Managers New course Influencing Skills to Get Results Presentation Manage projects and people to deliver against expectations 21 CPD hours 0602 Bring coaching skills to your management role get the best from yourself and results from others 14 CPD hours 0442 Increase your chances of getting others to act in the way you want 0977 Develop powerful presentation skills for increased business and personal success 14 CPD hours 0065 3 days 2 days 2 days Balancing a team s skills and styles against stakeholder s expectations can be tricky. This can lead to poorly conceived projects with ill-defined budgets, timings and project outcomes. This course will build the process and people skills, project knowledge and appropriate management behaviours, to enable managers to deliver projects that contribute towards business objectives, whilst also delivering against expectations. You will return to your organisation with a thorough process for confidently managing your team and projects from the brief through to a successful outcome. You will also understand the range of skills required to be a respected project and people manager. Your company will benefit from individuals who feel confident in managing challenging projects, with a solid process in place to support them. Vitally, the course also focuses on people management and how to communicate and motivate teams in a way that ensures everyone gives their best. For marketing managers who wish to acquire the project management skills necessary to manage a project through to a successful completion as well as understand how to hone and fine-tune their people management skills. ß Be a project leader balancing your commitment to the team and the project. ß Define project scope, managing changes and risk. ß Plan a project, prioritise and deliver a plan of action. ß Work to deadlines and deliver within budget and on time. ß Motivate team members and gain their buy-in. ß Manage stakeholder expectations. ß Use powerful negotiation skills when managing ß Communicate effectively one-to-one and to your team. ß Manage team dynamics. ß Use the power of influencing amongst extended or indirect teams. ß Evaluate the success of a project. It is a highly interactive course, with many opportunities to practise skills and role-play in a safe environment. All learning points are supported with exercises and discussion and references to the delegate s own work situation to ensure that theory can be put into practice. 2011 25-27 October 2012 07-09 February 02-04 October Residential 1,975 + VAT 1,777 + VAT Non-residential 1,775 + VAT 1,597 + VAT www.cim.co.uk/0602 Coaching is a technique that focuses on working with others to help them achieve their full potential, work with more independence and be self-motivated. This course will show you the very best of current coaching practice. You will also learn how coaching differs fundamentally from other approaches such as mentoring, facilitation, skills development and training and how to recognise the boundaries. Coaching skills can have an enormous impact on all your relationships. You will learn to build rapport, add value, improve performance, resolve conflict and enhance wellbeing. You will learn how to apply coaching techniques immediately and with confidence. Exploring the relationship between personal and corporate values and beliefs and how to align them within the business will improve productivity, satisfaction and overall performance in your organisation. This course is for managers and leaders who want to utilise coaching within their teams. You may have some experience of coaching or being coached, though you will not necessarily have had any formal coaching training. ß Recognise when coaching can be most effective. ß Develop NLP tools and reflection techniques. ß Have the important but difficult conversations. ß Motivate yourself and others by identifying the real drivers. ß Understand the values and beliefs that are influencing your behaviours. ß Create great rapport-building capability. ß Identify and tackle areas of conflict constructively. ß Get greater commitment and buy-in from ß Ask effective questions to get to the answers you need. ß Use influencing language. ß Recognise and resist behaviours that undermine the coaching process. ß Benefit from applying the coaching approach in life beyond the workplace. The course is based on a workbook, practical exercises and some structured presentation. After the course, there will be an opportunity for further one-to-one/small group coaching. 2012 17-18 January 12-13 April 27-28 September 06-07 December Residential 1,425 + VAT 1,282 + VAT Non-residential 1,325 + VAT 1,192 + VAT ß Leadership Skills for New Managers (p94) www.cim.co.uk/0442 This workshop provides the skills and approach to provide a credible argument that supports your goals and persuades other people. The best influencers require good interpersonal and communication skills. This workshop will show you how to persuade, influence and negotiate - not convincing or selling, rather learning about others and negotiating. You will gain greater cooperation, both internally and externally, in order to meet goals, establish principles and initiate action. You will become increasingly effective when communicating with colleagues and customers. Your organisation will see an improvement in internal and external working relationships, as well as a greater acceptance of proposals for change in activities and corporate processes. Pull people together, move ideas forward, galvanise change and create constructive conclusions. This course is for anyone who needs to persuade and influence across functions (marketing, sales, finance, HR, production etc.) in order to achieve their goals. In addition, managers who are responsible for the management of others will benefit from this workshop. ß Build rapport and trust with people. ß Recognise and understand the motivations of ß Use the learning style and social style of others in order to influence. ß Develop a structured approach to influencing and persuasion. ß Use neuro-linguistic programming (NLP) techniques to move the other person towards your point of view. ß Handle conflict, disagreement or misunderstandings effectively. ß Negotiate through finding shared solutions. ß Obtain and retain commitment. The programme will be supported by a course manual, though the nature of the subject makes the day very experiential. Participants will be encouraged to explore themselves in order to better understand others and thus to be more effective in influencing. 2011 27 September 2012 21 February 24 September s ß Assert Yourself (p96) ß NLP for Sales Success (p109) www.cim.co.uk/0977 This programme will develop powerful presenters, who feel confident in their own performance. People who build and maintain rapport with their audience and communicate in an impressive and influential manner. We are increasingly judged on how competently we deliver our message as well as the message itself. This applies to staff meetings, client presentations and our wider business and social communications. The difference between success and failure often rests on our ability to be an effective and persuasive presenter. You will benefit from higher levels of competence and credibility during presentations. You will learn to use a range of presentation techniques to achieve your objectives and inspire people to action. Future presentations will be welcomed, not feared. Organisations who invest in this programme for their sales and marketing professionals and other senior personnel will gain significant benefits. Their staff s increased presentation skills and self confidence will enable them to influence decision makers, gain acceptance of ideas, win more business and enjoy greater success. Everyone who needs to make business presentations more effective, enjoyable and successful, especially those in more senior positions, who need to make a difference to business performance. ß Identify your perfect presenter profile and work towards its achievement. ß Have more confidence and competence in front of any audience. ß Build and maintain rapport with their audience. ß Have a greater understanding of audience needs and how to satisfy them. ß Use a toolkit of techniques for structuring presentations that make an impact. ß Gain more control in audience interactions and challenging presentation situations. ß Set a plan for maximising presentation opportunities. ß Positive, supportive, constructive and a brisk pace. ß Learning by doing and reviewing. ß 8-10 presentations throughout the 2 days. ß Exercises demonstrated by course director and/or review coach. ß 1 to 1 reviews in separate room. ß Delegates receive a DVD of their own presentations. 2012 20-21 March 2011 05-06 December 2012 12-13 June 03-04 September Residential 1,815 + VAT 1,633 + VAT Non-residential 1,715 + VAT 1,543 + VAT s ß Essential Presentation Skills (p95) ß Influencing Skills to Get Results (p99) www.cim.co.uk/0065 David Pinnock David believes the potential to be a great presenter exists in all of us and he aims to develop that through challenging, constructive and supportive training. In 1997, David formed his own training business, designing, developing and delivering courses for blue chips and SMEs throughout the UK, Europe, Asia and South America. 98 Training bookings and advice +44 (0)1628 427200 Book online www.cim.co.uk 99