Performance Monitoring Solution Service Assurance through QoE and QoS insight
See your network through the eyes of your customers The quest for fewer support calls, reduced churn rates and increased data revenues depends on delivering broadband quality that meets customer expectations. Yet seeing a converged view of both subscriber QoE and core network QoS has been an elusive challenge until now. TM measures performance throughout the network and directly to the edge smartphones, tablets and computers to give you real-world insight on a virtually limitless scale. Finally, you can see your network through the eyes of your customers. TM
Edge-to-Edge Monitoring TM probes measure edge-to-edge performance from internet end points, throughout the core network and critically directly to subscriber devices. Edge-to-Edge QoE Testing Mesh Efficiently monitor enterprises and core networks Access esting Public Endpoints UE Turn thousands of UE devices from field engineers, employees and subscribers into real-time test probes Peering & Internet Last Mile Peering & Internet Access Monitor Fixed, Mobile and WiFi access Understand middle mile bandwidth issues Backbone Manage wholesale bandwidth, 3rd party suppliers and more Internet See true edge-to-edge network performance in-country or to international peering points
Solution Architecture Fully control performance monitoring and view the results anywhere an online connection is available. Management Data Collection Probes Data Servers Analysis Core Network AT200 Edge AT100 Computers AT50 Hosted or Stand Alone Management Platform Tablets & Smartphones AT50M Service Assurance & Analytics Dashboards ± Full control of test configurations, scheduling, probe management and alert thresholds ± Measure from the core and access points with the range of hardware probes and software test apps ± Recall vast amounts of test results quickly and on demand ± View historical trends, and test results with the QoE/QoS Analysis Dashboard ± See real-time customer-affecting faults with the the Service Assurance Dashboard
Service Assurance Dashboard Your first point of reference for viewing TM real-time performance quality and alert notifications. All network paths are displayed on a map. Amber lines indicate warnings. Red lines show where a quality threshold has been breached. Click on any network path on the map to see the latest test results. Warnings and critical levels are highlighted in the table. A dedicated window instantly highlights critical and warning threshold breaches as they happen.
Analytics Dashboard No other monitoring solution matches the power and flexibility of the TM Analytics Dashboard. Interactive maps, charts and graphs empower you to fully investigate the data collected from each probe. Filters Quickly filter down a dataset to display only relevant data Map Geographical performance and coverage is displayed on colour-coded grid maps with drill-down capability Views See each KPI in a real-world context; by device type, access technology, location and more Charts, Graphs, Tables Instantly visualise performance results and drill down to find root causes of issues
Management Platform Full control over test configurations, probe assignment and test scheduling is at your fingertips with the TM Management Platform. With remote access or scheduled upgrades, you can change the test profiles of any probe in the field. Manage probes, configure all tests, control scheduling and set up reports Commission new probes from anywhere an on-line connection is available Create endless test variations with unique test parameters
Data Collection Probes The range of test apps and data collection probes lets you collect data from the edge, customer premises and the core network. All data collected uses the same test methodology to ensure results from any probe can be accurately compared and utilised. With the centralised management capability from the Management Platform, full control of TM s portfolio of probes is always at your fingertips, no matter where they are installed. The AT50 Test App can be deployed to tens-of-thousands of PCs for comprehensive test coverage of a country or multisite enterprise. ± Windows-based app ± Virtually unlimited scaling ± Fixed, WiFi or mobile tethered ± Fully brandable The AT50M Test App captures data performance, radio coverage and geo-location information from Android and ios based smartphones. ± Active and passive testing ± Fully manage battery and data consumption ± Ideal for crowd source, drive, walk or dedicated probe testing ± Fully brandable ± Mobile and WiFi networks The AT100 Edge Probe offers a suite of fundamental test measurements at a cost that allows it to scale practically for residential installation or to enterprises. ± Enterprise hub & spoke network test scenarios ± Residential CPE connection ± Easy installation The AT200 Core Network / Mesh probe, with ethernet connectivity, runs the full complement of tests to measure throughout an operator or enterprise network. ± AC / DC operation ± Remote access and management ± Virtually unlimited Mesh connections ± Service operator or multi-site enterprise
Measurements and Test Capabilities TM has a suite of KPIs and application-based test capabilities with flexible parameter settings. Each measurement is taken in context of the time-of-day, device type, location and access technology/bearer type. TCP Throughput Test speeds up to 1Gbps as a time-bounded (fixed duration) or byte bounded (fixed data size) test ± Validate traffic management control through port selection ± Fully test capacity with concurrent TCP connections ± Apply DSCP QoS marking to test traffic priority performance ± Configure lead-in time to allow for the impact of TCP slowstart Latency Understand latency to key peering points and/ or to gateways at the edge of your network ± Measure 2-way, round-trip latency either using an ICMP ping or a TCP 3-way handshake ± Test to any publically hosted server, or to a specific server Web Browsing Understand the time to load real web pages ± Specify the URLs from which the web page is requested ± Control the embedded content to be downloaded ± Simulate popular browsers through control of Threads per Domain ± Optionally by-pass any caches present in the network VoIP Assess VoIP quality using ITU-T G.107 E-model with a fixed rate UDP stream configured to simulate the traffic signature of VoIP ± Simulate a wide range of VoIP CODECs ± Measure UDP packet loss, jitter and network latency, with a MOS score Gaming Understand the performance of specific games with fixed rate UDP streams that simulate the traffic signatures of popular online gaming services ± Measure delivered throughput, packet loss, jitter, packet delta as well as network round trip time ± See network performance by Game
KPIs, Ancillary Information and Configuration Options The extensive list of KPIs and options for test configuration parameters make the TM Performance Monitoring Solution an obvious choice for Mobile Network Operators, Internet Service Providers, WiFi Network Operators and multi-site Enterprises with VPN mesh networks. KPIs IP Data Measurements TCP Throughput UDP Network Quality UDP Packet Loss UDP Jitter UDP Two-way latency UDP Echo ICMP Latency TCP Latency DNS Lookup Application Measurements ITU-T G.107 E-model Call Success Rate (Dropped Calls) UDP Gaming P2P Bandwidth HTTP Web Browsing Passive Measurements Data Connection State Cellular Service State Application Throughput Application Bandwidth Consumption Web Browser Throughput TCP / UDP Network Traffic Geolocation GPS Triangulation IP Geolocation Options Test Scheduling Fixed Periodic Window based Event based On idle Network Interfaces IEEE 802.3 Ethernet IEEE 802.11 Wireless Internet Protocols IPv4 IPv6 IP QoS Control DiffServ DSCP
Mobile Networks Seeing true coverage and the actual performance of services delivered to subscribers gives MNOs the ability to proactively manage subscriber retention and customer satisfaction based on both real-time QoE and QoS insight. ± Create coverage maps from real-world measurements that reveal black spots, overstressed cells and dropped call areas ± Analyse your network and your competitors by crowd-sourcing, drive and walk testing ± Measure 3G and 4G data with active & passive testing ± See all network performance results in real-time by handset type, LAC, Cell ID, bearer and more WiFi AT50 3G AT50M 4G Peering & Internet AT100 Last Mile Peering & Internet
Wireline Networks ISPs striving to manage quality can benefit from seeing the service quality delivered to subscriber PCs, the CPE and key points throughout the network. ± Manage wholesale bandwidth to meet end-user quality targets ± Create competitive analysis panels with the highly scalable test apps and residential probes ± Manage the SLAs of 3rd Party DNS and bandwidth providers ± Ensure new services like FTTX and video CDS meet subscriber expectations ± Monitor Traffic Management and Traffic Priority policies AT50 CPE Peering & Internet CPE AT100 IP Internet
WiFi Networks Whether it is a public access area, hospitality site, campus or nation-wide network, data collection options and comprehensive KPIs provide the insight needed to manage quality WiFi performance. ± Use smartphones and computers for low-overhead 24 x 7 monitoring, indoors and outdoors ± See coverage and performance on coverage maps ± Collect BSSID, Net ID, SSID, RSSI, Link Speed and more ± Understand the impact of offload from mobile networks AT50 Network Peering & Internet AT50M AT50M Venue Internet
Enterprise Networks The challenge of ensuring VPN links are meeting quality expectations and SLA requirements is an easy task with s mesh testing capability. ± React immediately to problems and pinpoint link failures with s Alerting and Mesh Mapping ± Recoup SLA penalty fees with detailed reports ± Cover all hub & spoke locations with a range of data collection probes that scale economically ± Test performance to important off-net URLs or partner sites ± Go beyond the VPN and manage fixed and mobile corporate communications quality AT200 Internet AT100 AT100 AT100 Internet
Your System. Your Options. The TM Performance Monitoring Solution is provided as a managed service for effortless start-up or a stand-alone system. Either way you get the full complement of s capability and the ability to add, change or modify the scope and configuration of any testing. More probes can be added or easily re-assigned as your network grows. Behind our technology is a dedicated analysis and support team ready to help with analysis of your test results, training, changes to your system and other requirements. Maintenance plans and system upgrade options ensures your system remains in-sync with new technology developments for years to come.
A True Vision of QoE & QoS Delivering a quality network service has never been more critical as user demand for fixed and mobile data reaches an all-time high. Whether your challenge is resolving user-affecting faults, driving new revenue or managing third-party SLAs, the TM Performance Monitoring Solution gives you edge-to-edge insight and the vision to see your network through the eyes of your customers. Edge-to-Edge QoE Core Network QoS Mesh Testing Fixed, Mobile, WiFi Powerful On-Line Dashboard Centralised Management
About Epitiro For over a decade Epitiro has been providing industry leaders such as BT, Vodafone, O2, Ofcom, the GSMA and others with solutions for understanding network quality and true customer experience. More than just tools that collect measurements, our solutions turn data into intelligence with bespoke dashboards, alerting and reporting capabilities. To find out more about how our quality intelligence solutions can benefit your company, contact Epitiro. We re ready to help you measure, manage and deliver. Epitiro Group Limited 10/11 Raleigh Walk Waterfront 2000, Brigantine Place Cardiff CF10 4LN Registered in England and Wales no: 3940403 Tel: +44 (0) 870 850 6563 info@epitiro.com www.epitiro.com 20-104-1004.001