Iowa Transcript Center (ITC) Frequently Asked Questions

ITC Overview What is ITC? The Iowa Transcript Center (ITC) is an online system that enables school districts and higher education institutions in Iowa to send and receive student records and transcripts electronically. The Iowa Department of Education contracted with the National Transcript Center (NTC) to build this system based upon NTC's deep expertise in processing secure online transactions of student data. Who can use ITC? Personnel of implemented districts whom are responsible for sending, receiving (e.g., public high school guidance counselors and registrars or admissions offices and registrars at higher education institutions). ITC is a secure, convenient and effective solution for processing student records and transcript exchange. What can I do with ITC? How much does it cost? As part of a Statewide Longitudinal Data Systems Grant, the Iowa Department of Education is currently offering the following ITC Services at no cost: Send electronic student records and transcripts to other in-state public PK-12 districts, colleges and universities Receive electronic records and transcripts from these same institutions and other NTC members across the country Request records and transcripts from any school in the country Provide students the ability to initiate no-cost transcript requests to in-state public institutions via the OrderaTranscript.com consumer facing Web site. (Transcript requests can also be initiated and sent to private and out-of-state institutions for a fee that is paid by the parent/student.) Does ITC allow a student or a parent to request their transcript electronically? Yes. ITC includes access to OrderaTranscript.com, a Web application for students to order fast and secure electronic transcripts to be sent from your school to other institutions. The orders come to your ITC account for fulfillment. The service is easy and available 24/7, 365 days per year. Can we send electronic records and transcripts to schools outside the scope of capabilities defined in the question above? What about employers and the military? Yes. ITC is powered by the nation's largest e-transcript solution provider, giving you access to the largest network of trading partners. To expand the universe of recipients, districts may enroll in NTC National Option. Enrollment is free and enables your district to use ITC to send to any of the following for a $5/transaction fee: In-state private PK-12 schools, colleges and universities All out-of-state schools: public and private, PK-12 and higher education Armed Forces NCAA Eligibility Clearinghouse Scholarship providers Employers Any recipient with an email address (Actual records/transcripts are not emailed. A notification is sent via email with a link to download the record/transcript from a secure server. The document is an Avow/VeriSign -certified PDF, the highest level of authenticity and security available for PDF documents.) Is ITC mandatory? 2013 Hobsons. All rights reserved worldwide. 2

No. However, over time, the benefits and resource savings for school counselors/registrars make ITC an extremely valuable solution, especially during the peak transcript-ordering season. When can I start using ITC? Iowa Transcript Center is being rolled out to districts by SIS vendor. JMC users will have access first, then PowerSchool users. Visit the Iowa Department of Education page for more information. How do I sign up? PK-12 Districts When a student information system vendor's extract has been created and beta tested, the administrators in each district using that software will be notified. At that time, they will be invited to register for participation in the project. Public Colleges & Universities If you would like to just receive PDF transcripts electronically, download and complete the Premium Receive Form and email it to support@transcriptcenter.com. OR If you would like to send transcripts electronically, please contact support@transcriptcenter.com. Private Colleges & Universities If you would like to receive PDF transcripts electronically at no cost, download and complete Standard Receive Form and email it to support@transcriptcenter.com. ITC Security How secure is the transmission of electronic records/transcripts sent through ITC? Extremely secure. ITC uses the same underlying security features as online banking Web sites. NTC uses secure and encrypted formats such as HTTPS and Secure FTP to facilitate transactions and student record management. How can users be sure that the information they receive is authentic? ITC sends student data from the source institution and secures the end points in each transaction to create the highest level of confidence in the record/transcript authenticity. Additionally, each transcript is assigned a unique tracking number, which authenticates the information received. To view tracking information, go to https://ntc.transcriptcenter.com/order and enter the tracking number in the space provided. Does OrderaTranscript.com offer the same security and authentication? Yes. Orders placed via OrderaTranscript.com are authenticated by the requestor's credit card information. A guidance counselor or registrar receives the order for final approval. (Credit card numbers are not viewable to the guidance counselor/registrar.) How does ITC address transcript fraud? ITC prevents transcript fraud in several ways: ITC secures each transaction end points so that only the appropriate people see who sent a record from a source institution and who accepted a record at the target institution ITC utilizes state-of-the-art Internet security protocols to safeguard the transmission of the data The ITC central server is protected by sophisticated application security provisions and uncompromising physical security 2013 Hobsons. All rights reserved worldwide. 3

Confidentiality Does ITC comply with FERPA (Family Educational Rights and Privacy Act)? Absolutely. ITC is a fully FERPA-compliant solution and integrates cleanly with the current business processes used by members. NTC personnel are experts in FERPA compliance and student confidentiality, so the system builds upon the existing safeguards schools have in place. Members must accept the Terms of Use before they can send or receive records. Agreeing to this policy acknowledges that members have the right to send, view or request a student's record. How does ITC protect confidential information such as student data? ITC has several layers of security in place to ensure that only the right people have access to the right data. ITC displays student information only to authenticated users relevant to a particular transaction (e.g., users from the sending or receiving institutions). Even approved users are unable to view data not related to their institution. Moreover, when a general user tracks a particular transaction from NTC's public Web site, only a narrow subset of student data is returned. Speed How long does it take to send a record/transcript through ITC? Sending a record/transcript through ITC only takes a few seconds. The process of selecting a student and even multiple target institutions can be completed in as few as six mouse clicks! The records/transcripts are delivered to the recipient(s) within a few seconds. How long does it take to receive a record/transcript through ITC? Upon logging in, a user will be notified of any new records/transcripts that have arrived. At that time, they can be viewed and/or accepted. Once a record is accepted, downloading it is practically instantaneous. Miscellaneous Do the recipients of records/transcripts receive real data or PDF images of data? ITC offers both. Iowa institutions send a record/transcript as actual data, but recipients may view it as a PDF or download the data (for higher education institutions, the ability to download data requires Premium Receive membership; Standard Receive members only receive PDFs). If I send a record/transcript through ITC, will it always be delivered electronically? If the recipient institution is an NTC member, then the record/transcript will be sent electronically. Otherwise, the record/transcript will be processed through NTC's secure print center and mailed via USPS. Regardless, the process is the same for the sending institution.. What standards are supported by ITC? The Iowa Department of Education has determined that the school districts will use the SIF SRE XML data standard. NTC members across the country each select their preferred data standard (e.g. PESC High School XML, PESC College XML, SPEEDE EDI, SIF), and NTC will automatically translate between the formats as necessary. This allows ITC to send records and transcripts to schools regardless of their preferred receiving format. If the recipient isn't ready to receive records/transcripts electronically, NTC will print the record/transcript on secure transcript paper and send it via USPS. How long do the student records/transcripts uploaded by my district live in ITC? This depends on the purge policy determined by each district or the state district. The minimum is one day; the maximum length of time allowed for the purge policy is 270 days. 2013 Hobsons. All rights reserved worldwide. 4

If a student's record/transcript is uploaded after the fall semester, what happens if this same student's record/transcript is also uploaded after the spring semester? The new transcript will replace the old one if there is a match is found. How much training is required to use ITC? Training needs are minimal. Because the user interface was designed with input provided by registrars and admissions officers, the solution is very intuitive. By simply clicking through the Web interface, most users easily navigate and use ITC without any necessary training. 2013 Hobsons. All rights reserved worldwide. 5