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www.cm-ug.com Configuration Management User Group (formerly: Marimba Users Group) February 19 th 2014 Subscribe to emails: Conference Call Information All CM-UG calls unless otherwise noted will use the following dial in information: US Conferencing Number: 1-855-747-8824 CODE: 236 606 4030 Details: 1. Marimba / Symphony transition 2. Marimba 8.3.1 and 8.5 information 3. Comparison between Marimba, SCCM, BigFix, LanDesk Copyright July 10, 2014 Chris@CM-UG.com

www.cm-ug.com Configuration Management User Group (formerly: Marimba Users Group) Upcoming CM-UG Events Reminder: The CM-UG call is normally the 3 rd Wednesday of each month at 12 noon central time. The CM-UG calendar is also located here > http://calendar.cm-ug.com Upcoming Events 2014 CM-UG meeting dates: Wednesday, February 19th, 2014 @ noon Central time Wednesday, March 19th, 2014 @ noon Central time Wednesday, April 16th, 2014 @ noon Central time Wednesday, May 21st, 2014 @ noon Central time Wednesday, June 18th, 2014 @ noon Central time Wednesday, July 23rd, 2014 @ noon Central time - 4th week Wednesday, August 20th, 2014 @ noon Central time Wednesday, September 17th, 2014 @ noon Central time Wednesday, October 15th, 2014 @ noon Central time Wednesday, November 19th, 2014 @ noon Central time Wednesday, December 17th, 2014 @ noon Central time Copyright July 10, 2014 Chris@CM-UG.com

Symphony Teleca Marimba User Group Feb 14 Nitish Shrivastava Feb 19, 2014

Agenda EOL Announcement What it means Support & Maintenance - Logistics How to get Symphony Marimba v8.3 8.3.1 Status 8.5 preparation Competitive Analysis Copyright 2013 Symphony Teleca Corp. All rights reserved. CONFIDENTIAL AND PROPRIETARY 4

EOL Announcement What it means

EOL Announcement What it means Aug 2013 Mar 2013 Feb 2014 Sep 2015 BMC Marimba Dev/QA/Suppor t Teams transitioned to Symphony Symphony development of Symphony Marimba v8.3 begins BBCA EOL announcement End-Of-Life for BBCA Symphony Marimba v8.3 released BBCA Till 8.2.02 STC Marimba 8.3 onwards Symphony Support for BBCA* Indefinite Development/support for STC Marimba Copyright 2013 Symphony Teleca Corp. All rights reserved. CONFIDENTIAL AND PROPRIETARY 6

Support model for BBCA (EOL by Sept 2015) Critical Fixes Platform support Security patches BBCA Patches Support beyond 2015 Continue with BMC Transition to STC Copyright 2013 Symphony Teleca Corp. All rights reserved. CONFIDENTIAL AND PROPRIETARY 7

Support & Maintenance - Logistics

Support & Maintenance - Logistics Licensing BMC Licenses will not be assigned to Symphony Symphony will provide free licenses to customers for Symphony Marimba Maintenance Agreements Symphony will continue Support on BMC Marimba as per BMC Maintenance Agreements through expiration or product obsolete date Symphony will make available Maintenance Agreements for current Marimba deployments Credits for any pre-paid BMC Maintenance Support policies consistent with BMC policies Includes BMC Premier Support agreements Copyright 2013 Symphony Teleca Corp. All rights reserved. CONFIDENTIAL AND PROPRIETARY 9

Support and Maintenance - Logistics Support Transition Goals Provide ongoing Support for BMC Customers with current Maintenance contracts Improve Support capabilities by having dedicated Support team with Weekend Support Provide Service Level Agreements comparable to what BMC offers Support Availability 24X7X365 Availability Severity-1 issue resolution 24X7 Phone and E-mail Support Online Knowledgebase access (in progress) Maintenance Pricing Comparable to BMC pricing Copyright 2013 Symphony Teleca Corp. All rights reserved. CONFIDENTIAL AND PROPRIETARY 10 1

How to get Marimba 8.3

How to get 8.3 Customers who sign up with Symphony get 8.3 (and future releases) Symphony will provide free licenses to customers for Symphony Marimba Please contact Arturo (Details below) to get details on logistics ARTURO SAMPER Director of Support Services Symphony Teleca 5360 Legacy Drive, Suite 120, Plano, TX 75024 Phone: +18139207013, Fax: +19726966999 Mobile: +18134763287 Arturo.Samper@Symphonyteleca.com www.symphonyteleca.com Copyright 2013 Symphony Teleca Corp. All rights reserved. CONFIDENTIAL AND PROPRIETARY 12

8.3.1 status

8.3.1 status Scheduled for March 17, 2014 List of Important features OS migration solution IPv6 Multi-forest UI options in CMS On track Beta for OS Migration scheduled for March 5 Please contact Nitish Shrivastava for beta registration Copyright 2013 Symphony Teleca Corp. All rights reserved. CONFIDENTIAL AND PROPRIETARY 14

8.5 Preparation

8.5 Preparation Use cases consolidation is in progress Consolidation of RFEs to complete in March. Please reach out to us for prioritization of RFE/backlog defects Use cases discussion starts on April 1 Invitations would be sent out to all customers Copyright 2013 Symphony Teleca Corp. All rights reserved. CONFIDENTIAL AND PROPRIETARY 16

Product Roadmap 8.3.00 Special Patch (Scheduled for March mid) Will have OS migration solution Will have support for IPv6 (was committed for 8.3 but we decided to move it to patch) Will have customer reported defects and few important RFEs (Around base 8.3.00) 8.5 backlog/rfes (Scheduled for December 2014) Multi-Tenancy Multi-forest (final phase) Mobile Devices Management (MDM) Marimba as a Service Mac patching SCAP 1.2 9.0 backlog/rfes (Scheduled for September 2015) VDI Final phase of OS provisioning (support for all OS/Citrix/VM) Infrastructure on Cloud Dynamic reporting/management Copyright 2013 Symphony Teleca Corp. All rights reserved. CONFIDENTIAL AND PROPRIETARY 17

Competitive Analysis

Competitive Analysis Report Shared at http://www.cm-ug.com/symphony/vol1_issue2.pdf For questions/suggestions, please reach out to Nitish.Shrivastava@symphonyteleca.com Copyright 2013 Symphony Teleca Corp. All rights reserved. CONFIDENTIAL AND PROPRIETARY 19

Thank You! Nitish.Shrivastava@symphonyteleca.com

Marimba Position in Market 21 Copyright 2013 Symphony Teleca Corp. All rights reserved. CONFIDENTIAL AND PROPRIETARY 21 Copyright 2012 Symphony Teleca Corp. All rights reserved. CONFIDENTIAL AND PROPRIETARY

Marimba Position in Market 22 Copyright 2013 Symphony Teleca Corp. All rights reserved. CONFIDENTIAL AND PROPRIETARY 22 Copyright 2012 Symphony Teleca Corp. All rights reserved. CONFIDENTIAL AND PROPRIETARY

Marimba Position in Market 23 Copyright 2013 Symphony Teleca Corp. All rights reserved. CONFIDENTIAL AND PROPRIETARY 23 Copyright 2012 Symphony Teleca Corp. All rights reserved. CONFIDENTIAL AND PROPRIETARY

Marimba Position in Market 24 Copyright 2013 Symphony Teleca Corp. All rights reserved. CONFIDENTIAL AND PROPRIETARY 24 Copyright 2012 Symphony Teleca Corp. All rights reserved. CONFIDENTIAL AND PROPRIETARY

Marimba Position in Market Copyright 2013 Symphony Teleca Corp. All rights reserved. CONFIDENTIAL AND PROPRIETARY 25

www.cm-ug.com Configuration Management User Group (formerly: Marimba Users Group) CM-UG - User Interaction Join the LinkedIn Group = http://www.linkedin.com/groups?gid=1774296 Copyright July 10, 2014 Chris@CM-UG.com

www.cm-ug.com Configuration Management User Group (formerly: Marimba Users Group) Marimba Consulting Find the best consultants for your next BMC project. Copyright July 10, 2014 Chris@CM-UG.com