ORACLE INFORMATION-DRIVEN SUPPORT
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1 ORACLE INFORMATION-DRIVEN SUPPORT Oracle Lifetime Support Policy Oracle Technology Products
2 Table of Contents Oracle Database s 4 Oracle SQL Developer s Oracle SQL Developer Data Modeler s Oracle REST Data Services (formerly Application Express Listener) Oracle s Ikan s Oracle Collaboration Suite s Oracle Beehive s Oracle Enterprise Manager s Oracle Business Transaction Management s (Formerly Amberpoint) Oracle Real User Experience Insight s (Formerly Moniforce) Oracle Application Testing Suite s Oracle s mvalent s Oracle Rdb and Oracle CODASYL Database s OracleTimesTen In-Memory Database s Oracle Berkeley DB (Formerly Sleepycat) s Oracle Database Lite s Oracle Database Mobile Server Oracle Reliaty Backup Oracle Secure Backup s Oracle Warehouse Builder s Oracle s JD Edwards EnterpriseOne Process Integration (XPI) s Oracle s Auptyma Oracle Express Server Oracle Gateway s Oracle s TripleHop s Oracle Secure Enterprise Search Oracle Application Express (Formerly HTML DB) Oracle Fail Safe s Oracle s ClearApp s Oracle Virtual Iron s Oracle s Secerno s Oracle Audit Vault and Database Firewall s Oracle s MySQL s Oracle s NoSQL Database s Oracle Big Data Appliance Oracle Exadata Storage Server Software
3 Oracle Technology Maximize your support investment, unlock the full value of your Oracle products, and control your upgrade strategy with the industry s leading support policy. Simple, predictable, flexible, and the most comprehensive support policy available, the Oracle Lifetime Support Policy helps drive your business success. Oracle s industryleading support policy covers your entire technology environment, from database to middleware to applications an industry first, only from Oracle. Oracle s Lifetime Support Policy also puts you in control of your upgrade strategy. Our flexible support policy stages make it easier for you to plan and budget for Oracle s exclusive product upgrades. You ll enjoy continued peace of mind, knowing that we ll always be there to support your business. When it s time to upgrade, you ll have rights to major product releases, so you can benefit from Oracle s technology leadership and keep pace with the world of business. Expect lifetime support. Expect control of your technology future with Oracle s Lifetime Support Policy. Lifetime Support Policy, Coverage for Oracle Technology Products March, 2016 Page 1
4 Oracle Lifetime Support: From Five Years to Forever Oracle Lifetime Support Policy With Oracle Support, you know up front and with certainty how long your Oracle products are supported. The Lifetime Support Policy provides access to technical experts for as long as you license your Oracle products and consists of three support stages: Support, Support, and Support. It delivers maximum value by providing you with rights to major product releases so you can take full advantage of technology and product enhancements. Your technology and your business keep moving forward together. Support provides a standard five-year support policy for Oracle Technology products. You can extend support for an additional three years with Support for specific releases or receive indefinite technical support with Support. Support As an Oracle customer, you can expect the best with Support, our award-winning, nextgeneration support program. Support provides you with maintenance and support for your Oracle Database products for five years from their general availability date. You benefit from Major product and technology releases Technical support My Oracle Support Updates, fixes, security alerts, data fixes, and critical patch updates Tax, legal, and regulatory updates Upgrade scripts Certification with most new third-party products/versions Certification with most new Oracle products Lifetime Support Policy, Coverage for Oracle Technology Products March, 2016 Page 2
5 Support Your technology future is assured with Oracle s Support. Support lets you stay competitive, with the freedom to upgrade on your timetable. If you take advantage of Support, it provides you with an extra three years of support for specific Oracle releases for an additional fee. You benefit from Major product and technology releases Technical support My Oracle Support Updates, fixes, security alerts, data fixes, and critical patch updates Tax, legal, and regulatory updates Oracle Applications Unlimited: The Choice Is Yours Oracle Applications Unlimited and the Lifetime Support Policy represent our commitment to deliver an Oracle Superior Ownership Experience by protecting and extending your investment through enhancements to the products and solutions you have licensed. Oracle Applications Unlimited gives you the option to do what is best for your business: continue to derive value from your existing applications or upgrade to next-generation Oracle Applications, such as those built on Oracle Fusion Middleware, when it makes business sense. The choice is yours. Upgrade scripts Certification with most existing third-party products/versions Certification with most existing Oracle products Support may not include certification with some new third-party products/versions. Support Support puts you in control of your upgrade strategy. When Support expires, if you choose not to purchase Support, or when Support expires, Support will be available for as long as you license your Oracle products. With Support, you receive technical support, including access to our online support tools, knowledgebases, and technical support experts. You benefit from Major product and technology releases Technical support Access to My Oracle Support Fixes, updates, and critical patch updates created during the Support stage Upgrade scripts created during the Support stage Support does not include New updates, fixes, security alerts, data fixes, and critical patch updates New tax, legal, and regulatory updates New upgrade scripts Certification with new third-party products/versions Certification with new Oracle products For more specifics on Support, Support, and Support, please refer to Oracle s Technical Support Policies. Lifetime Support Policy, Coverage for Oracle Technology Products March, 2016 Page 3
6 Oracle Lifetime Support: Coverage for Oracle Technology Products Oracle Database s Sep 2000 Dec 2004 Dec 2006 Indefinite 9.2 Jul 2002 Jul 2007 Jul 2010 Indefinite 10.1 Jan 2004 Jan 2009 Jan 2012 Indefinite 10.2 Jul 2005 Jul 2010 Jul 2013 Indefinite 11.1 Aug 2007 Aug 2012 Aug 2015 Indefinite 11.2 Sep 2009 Jan 2015 Dec 2020 Indefinite Enterprise Edition 12.1 Jun 2013 Jul 2018 Jul 2021 Indefinite Standard Edition (SE) 12.1 Jun 2013 Aug 2016 Not Available Indefinite Standard Edition One (SE1) 12.1 Jun 2013 Aug 2016 Not Available Indefinite Standard Edition 2 (SE2) 12.1 Sep 2015 Jul 2018 Jul 2021 Indefinite For more-detailed information on bug fix and patch release policies, please refer to the Error Correction Support Policy on MyOracle Support. Oracle SQL Developer s 1.0 Mar 2006 Mar 2011 Not Available Indefinite 1.1 Dec 2006 Dec 2011 Not Available Indefinite 1.2 Jun 2007 Jun 2012 Not Available Indefinite 1.5 Apr 2008 Apr 2013 Not Available Indefinite 2.1 Dec 2009 Dec 2014 Not Available Indefinite 3.0 Mar 2011 Mar 2016 Not Available Indefinite 3.1 Feb 2012 Feb 2017 Not Available Indefinite 3.2 Aug 2012 Aug 2017 Not Available Indefinite 4.0 Sep 2014 Sep 2019 Not Available Indefinite 4.1 May 2015 May 2020 Not Available Indefinite Lifetime Support Policy, Coverage for Oracle Technology Products March, 2016 Page 4
7 Oracle SQL Developer Data Modeler s 2.0 Jul 2009 Jul 2014 Not Available Indefinite 3.0 Jan 2011 Jan 2016 Not Available Indefinite 3.1 Feb 2012 Feb 2017 Not Available Indefinite 3.3 Mar 2013 Mar 2018 Not Available Indefinite 4.0 Sep 2014 Sep 2019 Not Available Indefinite 4.1 May 2015 May 2020 Not Available Indefinite Oracle REST Data Services (formerly Application Express Listener) 1.0 Jul 2010 Jul 2015 Not Available Indefinite 1.1 Mar 2011 Mar 2016 Not Available Indefinite 2 Dec 2012 Dec 2017 Not Available Indefinite 3.0 Jun 2015 Jun 2020 Not Available Indefinite Oracle s Ikan s CWD4ALL (All releases) Not Available Not Available Not Available Aug 2009 Oracle - Branded s Oracle SQL Developer Data Modeler Jul 2009 Jul 2014 Jul 2017 Indefinite Support for all CWD4ALL releases will end August 31, Customers are advised to use the Oracle-branded product, Oracle SQL Developer Data Modeling. Lifetime Support Policy, Coverage for Oracle Technology Products March, 2016 Page 5
8 Oracle Collaboration Suite s Dec 2002 Oct 2005 Not Available Not Available Apr 2004 Mar 2007 Not Available Mar Aug 2005 Aug 2010 Aug 2013 Indefinite Support retirement dates have already been announced for Oracle Collaboration Suite 9.0. For more-detailed information on bug fix and patch release policies, please refer to the Error Correction Support Policy on MyOracle Support. Oracle Beehive s Beehive 2.0 Feb 2010 Feb 2015 Feb 2018 Indefinite Beehive Voic for 2.0 Feb 2010 Feb 2015 Not Available Indefinite Oracle Enterprise Manager s Enterprise Manager Grid Control 10.1 Feb 2004 Feb 2009 Feb 2012 Indefinite Enterprise Manager Grid Control 10.2 Oct 2005 Nov 2011 Nov 2014 Indefinite Enterprise Manager Grid Control 11.1 Apr 2010 Apr 2015 Apr 2018 Indefinite Enterprise Manager Cloud Control 12.1 Oct 2011 Oct 2016 Oct 2020 Indefinite Enterprise Manager Cloud Control 13.x Dec 2015 Dec 2020 Dec 2023 Indefinite Oracle Business Transaction Management s (Formerly Amberpoint) AMS 5.0 and Earlier Not Available Not Available Not Available Not Available AMS Feb 2010 Mar 2012 Not Available Indefinite AMS Feb 2010 Mar 2012 Not Available Indefinite AMS x Feb 2010 Mar 2012 Not Available Indefinite Lifetime Support Policy, Coverage for Oracle Technology Products March, 2016 Page 6
9 Oracle Business Transaction Management s (Formerly Amberpoint) SNMP Adapter Feb 2010 Mar 2012 Not Available Indefinite Datapower Observer Feb 2010 Mar 2012 Not Available Indefinite BW Observer Feb 2010 Mar 2012 Not Available Indefinite Cisco AXG Observer (All Versions) Not Available Not Available Not Available Not Available BMC Adapter (All Versions) Not Available Not Available Not Available Not Available HPOVO Adapter (All Versions) Not Available Not Available Not Available Not Available Internal Tools (All Versions) Not Available Not Available Not Available Not Available Jigsaw Tools (All Versions) Not Available Not Available Not Available Not Available MOM Adapter (All Versions) Not Available Not Available Not Available Not Available SCOM Adapter (All Versions) Not Available Not Available Not Available Not Available SiteScope Adapter (All Versions) Not Available Not Available Not Available Not Available TEC Adapter (All Versions) Not Available Not Available Not Available Not Available Oracle - Branded s Oracle Business Transaction Management x Apr 2010 Apr 2012 Apr 2014 Indefinite Oracle Business Transaction Management 11.1.x Mar 2011 Mar 2016 Mar 2019 Indefinite Oracle Business Transaction Management 12.1.x Oct 2011 Oct 2016 Oct 2019 Indefinite Note: No Certification will be provided to new OS and 3rd Party products for legacy AmberPoint releases and any AMS 6.0.x, 6.1.x and 6.5.x release not listed will receive indefinite sustaining support. Lifetime Support Policy, Coverage for Oracle Technology Products March, 2016 Page 7
10 Oracle Real User Experience Insight s (Formerly Moniforce) UXinsight 4.3x Oct 2007 Jun 2008 Not Available Not Available UXinsight 4.4 Feb 2008 Dec 2008 Not Available Not Available webprobe 3.2.x 32bit Jun 2005 Not Available Not Available Dec 2010 webprobe 3.6.x (32 and 64 bit) Jun 2007 Not Available Not Available Dec 2010 webprobe bit Jan 2008 Dec 2009 Not Available Dec 2010 websensor Enterprise 3.2.x 32bit Jun 2005 Not Available Not Available Dec 2010 websensor Enterprise 3.6.x (32 and 64 bit) Jun 2007 Not Available Not Available Dec 2010 websensor Enterprise bit Jan 2008 Dec 2009 Not Available Dec 2010 websensor Commerce 3.2.x 32bit Jun 2005 Not Available Not Available Not Available websensor Commerce 3.6.x (32 and 64 bit) Jun 2007 Not Available Not Available Not Available websensor Commerce bit Jan 2008 Jan 2009 Jan 2009 Jan 2009 webalarm Not Available Jan 2009 Jan 2009 Jan 2009 Oracle - Branded s Oracle Real User Experience Insight Mar 2008 Dec 2009 Dec 2010 Dec 2011 Oracle Real User Experience Insight 4.5.x Sep 2008 Sep 2010 Sep 2012 Indefinite Oracle Real User Experience Insight 5.x Apr 2009 Apr 2011 Apr 2013 Indefinite Oracle Real User Experience Insight 6.0.x Nov 2009 Nov 2011 Nov 2013 Indefinite Oracle Real User Experience Insight 6.5.x Apr 2010 Apr 2012 Apr 2014 Indefinite Oracle Real User Experience Insight 11.1.x Oct 2010 Oct 2015 Oct 2018 Indefinite Oracle Real User Experience Insight 12.1.x Oct 2011 Oct 2016 Oct 2019 Indefinite The migration path for webalarm is to use Oracle s existing service-level monitoring solution. Oracle Application Testing Suite s Legacy s e-test suite 5.x and earlier Not Available Not Available Not Available Not Available e-test suite 6.x Not Available Not Available Not Available Not Available e-test suite 7.x Not Available Not Available Not Available Not Available e-test suite 8.0 Mar 2005 Not Available Not Available Not Available e-test suite 8.1 Jun 2006 Not Available Not Available Not Available e-test suite 8.2 Apr 2007 Not Available Not Available Jun 2009 Lifetime Support Policy, Coverage for Oracle Technology Products March, 2016 Page 8
11 Oracle Application Testing Suite s (continued) Oracle Application Testing Suite 8.3 Jun 2008 Jun 2010 Jun 2012 Indefinite Oracle Application Testing Suite 8.4 Sep 2008 Sep 2010 Sep 2012 Indefinite Oracle Application Testing Suite 8.5 Jan 2009 Jan 2011 Jan 2013 Indefinite Oracle Application Testing Suite 9.0 Sep 2009 Sep 2011 Sep 2013 Indefinite Oracle Application Testing Suite 9.1 Apr 2010 Apr 2015 Apr 2018 Indefinite Oracle Application Testing Suite 9.2 Nov 2010 Nov 2015 Nov 2018 Indefinite Oracle Application Testing Suite 9.3 Aug 2011 Aug 2016 Aug 2019 Indefinite Oracle Application Testing Suite 12.x May 2012 May 2017 May 2020 Indefinite Oracle s mvalent s mvalent Integrity 3.x and earlier Jan 2006 Not Available Not Available Not Available mvalent Integrity 4.0 Jan 2006 Not Available Not Available Not Available mvalent Integrity 4.1.x Jan 2006 Not Available Not Available Not Available mvalent Integrity 4.2.x Dec 2007 Not Available Not Available Not Available mvalent Integrity 5.0.x Dec 2007 Not Available Not Available Dec 2011 mvalent Integrity 5.1.x Sep 2008 Not Available Not Available Dec 2011 mvalent Integrity 5.2.x Dec 2008 Not Available Not Available Dec 2012 mvalent Integrity 5.3.x Feb 2009 Dec 2011 Dec 2013 Indefinite Lifetime Support Policy, Coverage for Oracle Technology Products March, 2016 Page 9
12 Oracle Rdb and Oracle CODASYL Database s 7.0 Oct 1996 Aug 2007 Aug 2009 Indefinite 7.1 Jul 2001 Dec 2007 Dec 2010 Indefinite 7.2 Jan 2006 Jul 2015 Jul 2017 Indefinite 7.3 Mar 2011 Sep 2018 Sep 2021 Indefinite Lifetime Support Policy, Coverage for Oracle Technology Products March, 2016 Page 10
13 OracleTimesTen In-Memory Database s 5.0 Nov 2003 Nov 2005 Not Available Not Available 5.1 Oct 2004 Oct 2006 Not Available Not Available 6.0 Sep 2005 Sep 2008 Sep 2009 Indefinite 7.0 Feb 2007 Feb 2012 Feb 2015 Indefinite May 2009 May 2014 May 2017 Indefinite Jan 2012 Jan 2019 Jan 2022 Indefinite The releases of the Oracle Database Enterprise Edition Option TimesTen Application-Tier Database Cache will follow the same support timeframe as the associated Oracle TimesTen In-Memory Database releases. Oracle Berkeley DB (Formerly Sleepycat) s Jun 2000 Dec 2006 Dec 2007 Indefinite Aug 2000 Dec 2006 Dec 2007 Indefinite Jan 2001 Dec 2006 Dec 2007 Indefinite July 2001 Dec 2007 Dec 2010 Indefinite Dec 2001 Dec 2008 Dec 2011 Indefinite Sep 2002 Dec 2008 Dec 2011 Indefinite Nov 2003 Dec 2008 Dec 2011 Indefinite Nov 2004 Dec 2009 Dec 2012 Indefinite Nov 2005 Dec 2010 Dec 2013 Indefinite 4.5 Sep 2006 Sep 2011 Sep 2014 Indefinite Nov 2007 Nov 2012 Nov 2015 Indefinite May 2008 May 2013 May 2016 Indefinite Apr 2010 Apr 2015 Apr 2018 Indefinite Berkeley DB Nov 2010 Nov 2015 Nov 2018 Indefinite Berkeley DB Jan 2011 Jan 2016 Jan 2019 Indefinite Berkeley DB Jun 2011 Jun 2016 Jun 2019 Indefinite Berkeley DB Dec 2011 Dec 2016 Dec 2019 Indefinite Berkeley DB Jun 2013 Jun 2018 Jun 2021 Indefinite Berkeley DB Jun 2014 Jun 2019 Jun 2022 Indefinite Berkeley DB XML Feb 2004 Dec 2007 Dec 2010 Indefinite Berkeley DB XML Jan 2005 Dec 2008 Dec 2011 Indefinite Lifetime Support Policy, Coverage for Oracle Technology Products March, 2016 Page 11
14 Oracle Berkeley DB (Formerly Sleepycat) s (continued) Berkeley DB XML May 2005 Dec 2008 Dec 2011 Indefinite Berkeley DB XML Jan 2006 Jan 2009 Jan 2012 Indefinite Berkeley DB XML 2.3 Jan 2007 Jan 2012 Jan 2015 Indefinite Berkeley DB XML 2.4 Apr 2008 Apr 2013 Apr 2016 Indefinite Berkeley DB XML Aug 2009 Aug 2014 Aug 2017 Indefinite Berkeley DB XML Sep 2014 Sep 2019 Sep 2022 Indefinite Berkeley DB Java Edition Feb 2005 Feb 2008 Not Available Indefinite Berkeley DB Java Edition Jun 2005 Jun 2008 Jun 2010 Indefinite Berkeley DB Java Edition Jul 2005 Jul 2008 Jul 2010 Indefinite Berkeley DB Java Edition Nov 2005 Nov 2008 Nov 2010 Indefinite Berkeley DB Java Edition Jan 2006 Jan 2011 Jan 2014 Indefinite Berkeley DB Java Edition May 2006 May 2011 May 2014 Indefinite Berkeley DB Java Edition Sep 2006 Sep 2011 Sep 2014 Indefinite Berkeley DB Java Edition Oct 2006 Oct 2011 Oct 2014 Indefinite Berkeley DB Java Edition 3.2 Dec 2006 Dec 2011 Dec 2014 Indefinite Berkeley DB Java Edition 3.3 Jun 2008 Jun 2013 Jun 2016 Indefinite Berkeley DB Java Edition 4.0 Dec 2009 Dec 2014 Dec 2017 Indefinite Berkeley DB Java Edition Nov 2010 Nov 2015 Nov 2018 Indefinite Berkeley DB Java Edition Dec 2011 Dec 2016 Dec 2019 Indefinite Berkeley DB Java Edition May 2014 May 2019 May 2022 Indefinite Older releases of Oracle Berkeley DB, Oracle Berkeley DB XML, and Oracle Berkeley DB Java Edition not listed will receive indefinite Support. Oracle Database Lite s 10.0 Jul 2004 Dec 2008 Dec 2010 Indefinite 10.2 Sep 2005 Dec 2009 Dec 2011 Indefinite 10.3 Apr 2007 Dec 2012 Dec 2015 Indefinite Oracle Database Lite releases will follow the support time frames for the most recent Oracle Fusion Middleware version for which the Oracle Database Lite release is certified. For Oracle products which require or embed Oracle Database Lite (for example Oracle Mobile Field Service and Oracle E-Business Suite), Oracle Database Lite will be supported according to the support schedule of those products, even if the support dates extend beyond those for Oracle Database Lite support. Lifetime Support Policy, Coverage for Oracle Technology Products March, 2016 Page 12
15 Oracle Database Mobile Server 11.1 Oct 2011 Oct 2016 Oct 2019 Indefinite 11.2 Oct 2012 Oct 2017 Oct 2020 Indefinite 11.3 Oct 2013 Oct 2018 Oct 2021 Indefinite 12.1 Apr 2015 Apr 2020 Apr 2023 Indefinite Oracle Reliaty Backup x Not Available Aug 2007 Not Available Not Available Customers should plan to migrate to Oracle Secure Backup Oracle Secure Backup s 10.1 Apr 2006 Dec 2008 Not Available Indefinite 10.2 Nov 2007 May 2010 Not Available Indefinite 10.3 Jun 2009 Dec 2012 Not Available Indefinite 10.4 Oct 2011 Oct 2016 Not Available Indefinite 12.1 Feb 2015 Feb 2020 Not Available Indefinite Oracle Warehouse Builder s 9.2 Jul 2003 Oct 2007 Not Available Oct Apr 2004 Jul 2007 Not Available Jul 2010 As of 10gR2 (10.2) Oracle Warehouse Builder(OWB) ships as a part of the Database release. So from 10.2 onwards the lifecycle dates for OWB will be the same as for the Database release it ships with. Lifetime Support Policy, Coverage for Oracle Technology Products March, 2016 Page 13
16 Oracle s JD Edwards EnterpriseOne Process Integration (XPI) s 8.92 Dec 2003 Jun 2008 Not Available Not Available 8.94 Dec 2004 Dec 2008 Not Available Not Available Oracle s Auptyma Java Application Monitoring (All s) Dec 2005 Jan 2008 Jan 2008 Not Available Support for all legacy Auptyma products ended on January 31, Customers are advised to upgrade to the Oracle-branded product, Oracle Enterprise Manager 10gR4 ( ). Lifetime Support Policy, Coverage for Oracle Technology Products March, 2016 Page 14
17 Oracle Express Server Network Oracle Express Server Jul 2002 Dec 2007 Not Available Dec 2010 Oracle Gateway s Oracle Gateway 9.2 Oracle Access Manager for AS/ Jul 2002 Jul 2007 Not Available Indefinite Oracle Transparent Gateway for DB2/ Jul 2002 Jul 2007 Not Available Indefinite Oracle Transparent Gateway for DRDA 9.2 Jul 2002 Jul 2007 Not Available Indefinite Oracle Procedural Gateway for APPC 9.2 Jul 2002 Jul 2007 Not Available Indefinite Oracle Procedural Gateway for IBM MQ Series 9.2 Jul 2002 Jul 2007 Not Available Indefinite Oracle Transparent Gateway for DB2 9.2 Jul 2002 Jul 2007 Not Available Indefinite Oracle Gateway 10.1 Oracle Access Manager for AS/ Jan 2004 Jan 2009 Not Available Indefinite Oracle Transparent Gateway for DB2/ Jan 2004 Jan 2009 Not Available Indefinite Oracle Transparent Gateway for DRDA 10.1 Jan 2004 Jan 2009 Not Available Indefinite Oracle Procedural Gateway for APPC 10.1 Jan 2004 Jan 2009 Not Available Indefinite Oracle Transparent Gateway for DB Jan 2004 Jan 2009 Not Available Indefinite Oracle Gateway 10.2 Oracle Access Manager for AS/ Jul 2005 Jul 2010 Not Available Indefinite Oracle Transparent Gateway for DB2/ Jul 2005 Jul 2010 Not Available Indefinite Oracle Transparent Gateway for DRDA 10.2 Jul 2005 Jul 2010 Not Available Indefinite Oracle Procedural Gateway for APPC 10.2 Jul 2005 Jul 2010 Not Available Indefinite Oracle Procedural Gateway for WebSphere MQ 10.2 Jul 2005 Jul 2010 Not Available Indefinite Oracle Transparent Gateway for DB Jul 2005 Jul 2011 Not Available Indefinite Oracle Gateway 11.1 Oracle Database Gateway for Websphere MQ 11.1 Aug 2007 Aug 2012 Aug 2015 Indefinite Oracle Database Gateway for APPC 11.1 Aug 2007 Aug 2012 Aug 2015 Indefinite Oracle Database Gateway for DRDA 11.1 Aug 2007 Aug 2012 Aug 2015 Indefinite Oracle Database Gateway for VSAM 11.1 Aug 2007 Aug 2012 Aug 2015 Indefinite Oracle Database Gateway for IMS 11.1 Aug 2007 Aug 2012 Aug 2015 Indefinite Oracle Database Gateway for Adabas 11.1 Aug 2007 Aug 2012 Aug 2015 Indefinite Oracle Database Gateway for SQL Server 11.1 Aug 2007 Aug 2012 Aug 2015 Indefinite Lifetime Support Policy, Coverage for Oracle Technology Products March, 2016 Page 15
18 Oracle Gateway s (continued) Oracle Database Gateway for Teradata 11.1 Aug 2007 Aug 2012 Aug 2015 Indefinite Oracle Database Gateway for Informix 11.1 Aug 2007 Aug 2012 Aug 2015 Indefinite Oracle Database Gateway for Sybase 11.1 Aug 2007 Aug 2012 Aug 2015 Indefinite Oracle Gateway 11.2 Oracle Database Gateway for Websphere MQ 11.2 Sep 2009 Jan 2015 Jan 2018 Indefinite Oracle Database Gateway for APPC 11.2 Sep 2009 Jan 2015 Jan 2018 Indefinite Oracle Database Gateway for DRDA 11.2 Sep 2009 Jan 2015 Jan 2018 Indefinite Oracle Database Gateway for VSAM 11.2 Sep 2009 Jan 2015 Jan 2018 Indefinite Oracle Database Gateway for IMS 11.2 Sep 2009 Jan 2015 Jan 2018 Indefinite Oracle Database Gateway for Adabas 11.2 Sep 2009 Jan 2015 Jan 2018 Indefinite Oracle Database Gateway for SQL Server 11.2 Sep 2009 Jan 2015 Jan 2018 Indefinite Oracle Database Gateway for Teradata 11.2 Sep 2009 Jan 2015 Jan 2018 Indefinite Oracle Database Gateway for Informix 11.2 Sep 2009 Jan 2015 Jan 2018 Indefinite Oracle Database Gateway for Sybase 11.2 Sep 2009 Jan 2015 Jan 2018 Indefinite Oracle Gateway 12.1 Oracle Database Gateway for Websphere MQ 12.1 Jun 2013 Jun 2018 Jun 2021 Indefinite Oracle Database Gateway for APPC 12.1 Jun 2013 Jun 2018 Jun 2021 Indefinite Oracle Database Gateway for DRDA 12.1 Jun 2013 Jun 2018 Jun 2021 Indefinite Oracle Database Gateway for SQL Server 12.1 Jun 2013 Jun 2018 Jun 2021 Indefinite Oracle Database Gateway for Teradata 12.1 Jun 2013 Jun 2018 Jun 2021 Indefinite Oracle Database Gateway for Sybase 12.1 Jun 2013 Jun 2018 Jun 2021 Indefinite Oracle Database Gateway for Informix 12.1 Jun 2013 Jun 2018 Jun 2021 Indefinite * Oracle Access Manager for AS/ is the terminal release ** Oracle Transparent Gateway for DB2/ is the terminal release, customers should migrate to Oracle Database gateway for DRDA Lifetime Support Policy, Coverage for Oracle Technology Products March, 2016 Page 16
19 Oracle s TripleHop s MatchPoint 2.x Jun 2002 Not Available Not Available Not Available MatchPoint 3.x Oct 2003 Not Available Not Available Sep 2008 Customers should plan to migrate to latest version of Oracle Secure Enterprise Search. Oracle Secure Enterprise Search Secure Enterprise Search Apr 2007 Jan 2012 Not Available Indefinite Secure Enterprise Search 11.1 Feb 2010 Feb 2015 Not Available Indefinite Secure Enterprise Search 11.2 Jul 2013 Jan 2018 Not Available Indefinite Oracle Application Express (Formerly HTML DB) 1.6 Jul 2005 Dec 2008 Not Available Indefinite 2.0 Sep 2005 Dec 2008 Not Available Indefinite 2.2 Aug 2006 Aug 2009 Not Available Indefinite 3.0 Mar 2007 Mar 2010 Not Available Indefinite 3.1 Feb 2008 Feb 2011 Not Available Indefinite 3.2 Feb 2009 Feb 2012 Not Available Indefinite 4.0 Jun 2010 Jun 2015 Not Available Indefinite 4.1 Aug 2011 Aug 2016 Not Available Indefinite 4.2 Oct 2012 Oct 2017 Not Available Indefinite 5.0 Apr 2015 Apr 2020 Not Available Indefinite Oracle Fail Safe s Oracle Fail Safe Nov 2002 Jul 2007 Not Available Indefinite Oracle Fail Safe Apr 2004 Mar 2009 Not Available Indefinite Oracle Fail Safe Nov 2005 Jul 2010 Not Available Indefinite Oracle Fail Safe Aug 2007 Aug 2012 Aug 2015 Indefinite Oracle Fail Safe Sep 2009 Jan 2015 Jan 2018 Indefinite Lifetime Support Policy, Coverage for Oracle Technology Products March, 2016 Page 17
20 Oracle Fail Safe 4.1.x Jun 2013 Jun 2018 Jun 2021 Indefinite Oracle s ClearApp s Acsera Manager 5.1 Not Available Not Available Not Available Not Available QuickVision 6.0 Not Available Not Available Not Available Jun 2010 QuickVision 6.1 Not Available Not Available Not Available Indefinite QuickVision 7.0 Not Available Dec 2009 Dec 2010 Indefinite QuickVision 7.5 Sep 2008 Dec 2010 Dec 2011 Indefinite Oracle - Branded s Oracle Composite Application Monitor and Modeler Nov 2008 Oct 2010 Oct 2013 Indefinite The migration path for QuickVision 7.5 is to use Oracle Composite Application Monitor and Modeler. Oracle Composite Application Monitor and Modeler is part of Oracle Grid Control release 10.2.x. To be eligible for Support and Support coverage, a mandatory patch for QuickVision 7.0 must be applied. Oracle Virtual Iron s Virtual Iron Enterprise Edition and Virtual Iron Enterprise Edition and earlier Virtual Iron Enterprise Edition and Virtual Iron Enterprise Edition Virtual Iron Enterprise Edition and Virtual Iron Enterprise Edition Virtual Iron Enterprise Edition and Virtual Iron Enterprise Edition Virtual Iron Enterprise Edition and Virtual Iron Enterprise Edition Virtual Iron Enterprise Edition and Virtual Iron Enterprise Edition Virtual Iron Enterprise Edition and Virtual Iron Enterprise Edition Virtual Iron Enterprise Edition and Virtual Iron Enterprise Edition Sep 2007 Not Availalble Not Availalble Not Availalble Sep 2007 Not Availalble Not Availalble Indefinite Oct 2007 Not Availalble Not Availalble Indefinite Dec 2007 Not Availalble Not Availalble Indefinite Jan 2008 Not Availalble Not Availalble Indefinite Jan 2008 Not Availalble Not Availalble Indefinite Feb 2008 Not Availalble Not Availalble Indefinite Apr 2008 Not Availalble Not Availalble Indefinite Virtual Iron Enterprise Edition Sep 2008 Sep 2009 Not Availalble Indefinite Virtual Iron Enterprise Edition Oct 2008 Oct 2009 Not Availalble Indefinite Virtual Iron Enterprise Edition Jan 2009 Jan 2010 Not Availalble Indefinite Lifetime Support Policy, Coverage for Oracle Technology Products March, 2016 Page 18
21 Virtual Iron Enterprise Edition Feb 2009 Feb 2010 Not Availalble Indefinite Oracle s Secerno s Previous Secerno s Various Jan 2012 Not Available Indefinite Oracle Audit Vault and Database Firewall s Oracle Database Firewall 5.x Jan 2011 Jan 2016 Not Available Indefinite Oracle Audit Vault Jun 2008 Jun 2013 Not Available Indefinite Oracle Audit Vault 10.3 Dec 2011 Dec 2016 Not Available Indefinite Oracle Audit Vault and Database Firewall 12.x Dec 2012 Dec 2017 Not Available Indefinite Oracle s MySQL s Support Support Support End End End MySQL Database 5.0 Oct 2005 Dec 2011 Not Available Indefinite MySQL Database 5.1 Dec 2008 Dec 2013 Not Available Indefinite MySQL Database 5.5 Dec 2010 Dec 2015 Dec 2018 Indefinite MySQL Database 5.6 Feb 2013 Feb 2018 Feb 2021 Indefinite MySQL Database 5.7 Oct 2015 Oct 2020 Oct 2023 Indefinite MySQL Cluster 6 Aug 2007 Mar 2013 Not Available Indefinite MySQL Cluster 7.0 Apr 2009 Apr 2014 Not Available Indefinite MySQL Cluster 7.1 Apr 2010 Apr 2015 Not Available Indefinite MySQL Cluster 7.2 Feb 2012 Feb 2017 Feb 2020 Indefinite MySQL Cluster 7.3 Jun 2013 Jun 2018 Jun 2021 Indefinite MySQL Cluster 7.4 Feb 2015 Feb 2020 Feb 2023 Indefinite Lifetime Support Policy, Coverage for Oracle Technology Products March, 2016 Page 19
22 Oracle s NoSQL Database s Support Support Support End End End Oct 2011 Oct 2016 Oct 2019 Indefinite Nov 2012 Nov 2017 Nov 2020 Indefinite Jul 2013 Jul 2018 Jul 2021 Indefinite Mar 2014 Mar 2019 Mar 2022 Indefinite Oracle Big Data Appliance Oracle Big Data SQL 1.0 Sep 2013 Sep 2018 Sep 2021 Indefinite Oracle Big Data SQL 2.0 Oct 2015 Oct 2020 Oct 2023 Indefinite Cloudera's Distribution including Apache Hadoop 4.x Jun 2012 Jun 2017 Not Available Not Available Cloudera's Distribution including Apache Hadoop 5.x Apr 2014 Apr 2019 Not Available Not Available Lifetime Support Policy, Coverage for Oracle Technology Products March, 2016 Page 20
23 Lifetime Support Policy: Our Commitment to Deliver a Superior Ownership Experience Oracle Exadata Storage Server Software 11.1.x Sep 2008 Sep 2013 Not Available Indefinite 11.2.x Sep 2009 Sep 2014 Sep 2017 Indefinite 12.1 Dec 2013 Dec 2018 Dec 2021 Indefinite
24 Now, you can have even greater peace of mind knowing that your business strategy is driving your upgrade strategy with more control, more choice, and more certainty. It all amounts to an Oracle Superior Ownership Experience available only with the industry s most advanced support offering, Oracle Lifetime Support. CONTACT US For more information on the Oracle Lifetime Support Policy, please visit oracle.com/support This document is for informational purposes only and may not be incorporated into a contract. Technical Support Services are provided in accordance with Oracle s Technical Support Policies, which can be accessed at oracle.com/support/policies.html Oracle is under no obligation to develop any future programs or functionality. Lifetime Support Policy, Coverage for Oracle Technology Products March, 2016 Page 22
25 Copyright 2010, Oracle and/or its affiliates. All rights reserved. Published in the U.S.A. This document is provided for information purposes only, and the contents hereof are subject to change without notice. This document is not warranted to be error-free, nor subject to any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions of merchantability or fitness for a particular purpose. We specifically disclaim any liability with respect to this document and no contractual obligations are formed either directly or indirectly by this document. This document may not be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without our prior written permission. Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners. AMD, Opteron, the AMD logo, and the AMD Opteron logo are trademarks or registered trademarks of Advanced Micro Devices. Intel and IntelXeon are trademarks or registered trademarks of Intel Corporation. All SPARC trademarks are used under license and are trademarks or registered trademarks of SPARC International, Inc. UNIX is a registered trademark licensed through X/Open Company, Ltd.
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