Edited by T. Kanti Srikantaiah, Ph.D. Director, Center for Knowledge Management, and Professor Dominican University and Michael. D. Koeniq, Ph.D. Professor and former & Founding Dean College of Information and Computer Science Long Island University ASIST Monograph Series Published on behalf of American Society for Information Science and Technology by Medford, New Jersey
Introduction Acknowledgments Roadmap Companies and Organizations Mentioned ix xi xiii xxi Foreword 3 Chapter 1: KM Is Here to Stay 5 Chapter 2: KM Moving into Stage IV? The Extra-Organizational Stage 9 Chapter 3: Knowledge Management Expansion: Content Management, Project Management, Competitive Intelligence, Environmental Scanning, and Knowledge Audit 17 T. Kanti Srikantaiah, Dominican University Chapter 4: KM: The New Business Potpourri or Seeing the Forest Rather than Just the Trees 43 Foreword 49 Chapter 5: Representing and Managing Context: Toward Knowledge Resource Planning 51 Kavi Mahesh, PES Institute of Technology J. K. Suresh, Infosys Technologies Ltd. Chapter 6: Knowledge Audits: Establishing a Context for Leveraging Knowledge 79 Lynda W. Moulton, LWM Technology Services Chapter 7: PKM: A Bottom-Up Approach to Knowledge Management 95 Dave Pollard, Meeting of Minds, Consulting Services V
vi Knowledge Management in Practice Foreword 113 Chapter 8: Knowledge Strategy: The Linkage Between Business Strategy and Knowledge Management 115 Joseph Kasten, Dowling College Chapter 9: You Want Systems But You Need Strategy 125 Bob Boiko, Metatorial Services Inc. Chapter 10: Knowledge Management in Strategic Context 155 Robert N. McGrath, University of Maryland University College Chapter 11: Knowledge Services: The "Why" of Knowledge Management 169 Albert J. Simard, Natural Resources Canada Foreword 201 Chapter 12: How to Build a Smart Search System Using Taxonomies and Ontologies 203 Denise A. D. Bedford, World Bank Chapter 13: Video Management and the Transfer of Knowledge through Audiovisual Material 223 Suliman Hawamdeh and Hazem Refai, University of Oklahoma Chapter 14: Knowledge Discovery, Metadata, and Semantic Interoperability 239 Denise A. D. Bedford, World Bank Chapter 15: Knowledge Management: Best Practices in the InfoTech Sector 257 Madanmohan Rao, Asian Media Information and Communication Centre for Communities of Practice on Collaboration and Collaborated Tools Foreword 275
Chapter 16: Sharing Knowledge: Problems, Root Causes, and Solutions 277 Laurence P. Chait, Chait and Associates, Inc. Chapter 17: Digital Libraries and Librarians in the Learning Organization 289 Kate Marek, Dominican University Chapter 18: Corporate Blogs and Communities of Practice 303 Qiping Zhang, Long Island University Shanshan Ma, Drexel University Foreword 323 Chapter 19: Measuring Knowledge in Organizations: The Organizational Knowledge Assessment Tool 325 Ana Flavia Fonseca, University ofjoao Pessoa Arnoldo Fonseca, Consultant Chapter 20: Knowledge Management Measurement: An Agenda for Organizations and Economies 341 Alton Y. K. Chua and Abdus Sattar Chaudhry, Nanyang Technological University Foreword 355 Chapter 21: Knowledge Management in Software Projects 357 C. S. Shobha, Perot Systems Chapter 22: Running Successful Collaboration Software Pilots 375 Joe Hutchinson and Patti Anklam, Hutchinson Associates, Consulting Services Foreword.401
Knowledge Management in Practice Chapter 23: Transfer of Long-Term Knowledge and Expertise: A Case Study in the Nuclear Sector 403 Francoise Rossion, Ernst & Young Consultancy Chapter 24: An Alternative Knowledge System at the World Bank: A Case Study of the World Bank's Indigenous Knowledge for Development Program 415 Deepa Srikantaiah, University of Maryland Claudia Rueger, World Bank Foreword 443 Chapter 25: Knowledge Networking in a Public Service Agency: Contextual Challenges and Infrastructural Issues 445 Elisabeth Davenport, International Teledemocracy Centre Louise Rasmussen, Napier University Chapter 26: Knowledge Management in the Federal Sector: A Review and Critique 463 Roland G. Droitsch, KM21 Associates About the Contributors 483 Index 497