Course Title: Prerequisites: Training Program (5 months) IP Implementation in Private Branch Exchanges Must fresh graduates Communication/Electronics Engineers" 1- Soft Skills Training (4 weeks) 1. Communication Skills 2. Presentation Skills 3. Teamwork 4. leadership skills 5. Negotiation skills 6. Problem Solving & Decision Making 7. Business writing 8. Time Management 9. Project Management Essentials 10.Career Development CVs & Interviewing Skills 2- Technical Training (9 weeks) 3- Applied Project (3 weeks) 4- On Job Training (OJT) (4 weeks) No. of Hours: From 9:30 a.m until 4:30 p.m (7 hrs./day) 5 days / week Technical Training Contents 1 Course Duration: 9 weeks This course provides all the information that the trainer needs to know about private 2 Course Objectives: 3 Course Description: telecommunication voice systems beginning from the traditional Private Branch Exchange (PBX) systems migrating towards the advanced IP-PBX systems. The course progresses from a simple first configuration onto VoIP and PSTN integration along with the provision of PBX features. The concept of unified communication is explained with how to implement and configure. This track is designed to provide the skills and knowledge in: Hierarchy of the telecommunication network, signaling techniques used between digital switches and Circuit switching and packet switching concepts. Private Branch Exchange (PBX) systems and their technologies, general private switching system configuration and the networking of several PBX s. Different voice processing methods like Interactive Voice Response, Voice mail, Automated Attendant and Automatic Call Distribution IP Network fundamentals including IP protocols, configuration of switches and Page 1
4 Course Contents: routers, planning and design for Local Area Networks. Different strategies for Voice over IP (VoIP)/IP telephony, H.323 standard, components of an H.323 system, Multipoint conferencing and multimedia conferencing under H.323, overview of ITU videoconferencing standards, MGCP concept with its network entities including the residential gateway and trunking gateway, Megaco/H.248 protocols and overview of the session initiation protocol. Efficient Network Design and Implementation of IP enabled and IP PBX Systems, IP PBX Endpoints and Unified System Management Tools. Asterisk PBX installation and configuration simple onto VoIP and PSTN integration along with the provision of PBX features. Performing post-installation tasks, configuring Cisco Unified Communications Manager and switches, implementing Media Gateway Control Protocol (MGCP) gateways, and building dial plans to place on-net and off-net phone calls, also implementing media resources, Lightweight Directory Access Protocol (LDAP), voice mail integration, and numerous user telephone Features. o Fundamentals of Public and Private Switching Systems Fundamentals of Digital Switching Systems Telecommunications Network Circuit switching versus packet switching Signaling Techniques and Systems Digital Switching Systems Architecture Dial Plan Overview Numbering plan Private Automatic Branch Exchange (PABX) PBX Technologies PABX Architecture PABX Switching System Fabric PABX Features PABX Call Processing PBX Networking PBX Interfaces (Line and Trunk) Central office Centrex Voice Processing Systems Interactive Voice Response Voice mail Automated Attendant Automatic Call Distribution. Page 2
o IP Network Implementation : OSI model Network Devices Operating Systems Ethernet Switching IPV4 and IPV6 Virtual Local Area Network (VLAN) Routing concept and configuration Wide Area Networks (WAN) Digital Subscriber Line (DSL) Virtual Private Network (VPN) o IP Telephony/VoIP Implementation VoIP Design Elements VoIP Overview VoIP Network Components VoIP Fundamentals Implementation strategies for IP telephony Codecs & DSP Fax & Modem over IP VoIP Dial-plan Enhancing and Extending an Existing Dial Plan to Accommodate VoIP VoIP Control Protocols H.323 MGCP SIP o IP enabled PBX IP-Enabled Circuit-Switched PBX o IP- PBXs. Structure of on IP-PBX Network Pure Client / Server IP-PBX Converged IP-PBX IP-PBX and traditional PBX interworking o Asterisk IP-PBX Configuration Install and Configure Asterisk PBX. Connect Asterisk to the Internet and PSTN. Integrate VoIP and PSTN. Configure Asterisk for PBX Features. Asterisk PBX Features Asterisk Voice Mail & Reporting Systems o Unified Communications Architecture Deployment Introducing Cisco Unified CallManager Administering the Cisco IP Telephony Platform Page 3
Performing General Administration Configuring Cisco Unified CallManager to Support Cisco IP Phones Configuring SIP Endpoints Understanding Dial Plans Configuring Cisco Unified CallManager Trunks Configuring Voice Gateways User Features Practical labs: NEAX61E central office system overview NEAX61E Traffic characterization NEAX61E subscriber features Nortel Option 11c Description Nortel Option 11c line card subscriber configuration Nortel Option 11c ISDN Voice Applications Nortel Option 11c Voice mail Alcatel OmniPCX Description PBX Internetworking. Nortel Option 11c trunk cards and external trunk configuration Cabling a Network and Basic Router Configuration Basic switch configuration Routing Protocols Configuration Cisco Interactive Mentor : o VoIP Gateway Configuration (FXS) o VoIP Gateway Configuration (E1) o VoIP Gateway Configuration (E&M) Gatekeeper Configuration (Cisco 2811 Router) VoIP Gateway Configuration (Cisco Routers ) IP- phones configuration MGCP Message Analysis (Cisco 2811 Router & Call Manager v7. 1) SIP Message Analysis (Cisco Call Manager v.7.1 & Cisco IP Phone) Nortel Option 11c media card and Nortel IP- phones configuration Cisco Unified Communications systems overview and administration Avaya Unified Communications systems overview administration Asterisk initial configuration Asterisk Setting Up an Extension Asterisk Managing configuration files Asterisk Dial-plan configuration Asterisk SIP configuration Page 4
Asterisk Features configuration Asterisk Trunks configuration Cisco Unified Call Manager o Performing Platform Administration Basic Settings o Performing General Administration o Configuration to Support Cisco IP Phones o Trunks Configuring o Configuring Voice Gateways o Configuring Basic Dial Plan Elements o Implementing Calling Privileges and Restrictions o Configuring User Features Page 5