End User Guide The guide for email/ftp account owner

End User Guide The guide for email/ftp account owner ServerDirector Version 3.7

Table Of Contents Introduction...1 Logging In...1 Logging Out...3 Installing SSL License...3 System Requirements...4 Navigating...4 Navigation Pane...5 Site Details...7 Account Details...7 Overview Tab...7 Contacts Tab...8 Password Tab...9 Email/FTP...11 FTP Client Tab...11 Web Mail Tab...11 Auto Responder Tab...12 Auto Forwarder...13 Glossary...15 A...15 B...15 C...15 D...16 F...16 G...16 H...17 I...17 J...17 M...17 N...18 O...18 P...18 Q...18 R...19 S...19 U...19 V...19 W...20 Index...21 iii

Introduction This document can not be transferred to anyone without the explicit written authorization of Sphera Corporation. All information provided in this document is highly confidential. Welcome to HostingDirector HostingDirector end user level management enables the user to control his/her own FTP and email account(s)on a server. All administration tasks are done via a user-friendly and intuitive environment that enables even an inexperienced account owner to manage his/her email/ftp account without resorting to complex command line instructions. For example, adding/modifying an email auto responder is achieved through a simple wizard that is implemented as a sequence of dialog boxes which the user can move forwards and backwards through, filling in the details required. This guide appeals to a range of readers and assumes limited experience with Website functionality. Logging In Note: In order to login, Web browser must be set to accept cookies. HostingDirector requires an identifying user name and password to successfully log in to its system. The hosting provider should provide these details to you. To login to the site GUI do the following: 1. Open browser and enter the IP address of the site and /users/ in the Address field (IP address should be provided to you by Website owner ). For example: If the account is name based then enter the name of the main domain name of the site and /users/ in the Address field. For example: 1

Guide for End User (Email/FTP Account Owner) 2. The following screen may appear since the SSL certificate is still not installed in your computer. Click the Yes button. 3. You will be prompted to the login screen. Enter the password and user name in corresponding fields and choose a preferred language for the session (This guide is intended for users that have chosen the English language). This login screen gives you the option to install an SSL certificate for this GUI. Once you install this certificate, you will no longer encounter the security alert screen that is displayed in step 2 (Instructions can be found in the Installing an SSL Certificate section). Finally, press the OK button to confirm the data you entered. 2

Introduction Logging Out In order to log out securely, you can do one of the following tasks: Click the hyperlink, which is located on the top right side of the screen. Close the Browser. Installing SSL License To install the SSL certificate do the following (Instructions are via Microsoft Internet Explorer 5.0): 1. Click the Click here to install a permanent SSL certificate hyperlink that in the login screen. 2. The following screen will appear. Choose to open the file. 3

Guide for End User (Email/FTP Account Owner) 3. The certificate will now appear on screen. Click the button. 4. Click Next in all stages of certificate import wizard. In the last step click Finish. System Requirements Account GUI is designed for the following browsers: Microsoft Internet Explorer 5.0, Internet Explorer 5.5, Internet Explorer 6.0 Netscape 7.x, Mozilla/5.x A client that meets the system requirements of the above browsers can utilize the site GUI. GUI can function under any type of Internet connection, though it is advisable to use a 56K connection or higher. Note to Apple Mac users: Compatibility difficulties may be experienced when viewing GUI via Mac. At this point, Sphera HostingDirector does not guarantee full Mac support. These difficulties shall be addressed in the near future. Navigating The main window of HostingDirector is comprised of three main sections: 1. Navigation pane: Located on left hand side of GUI. Consists of 5 icons. Click here for more information. 4

Introduction 2. Details pane: Adjacent to the navigation pane. Details pane changes according to icon that has been clicked on navigation pane. Each details pane consists of a number of tabs. Each tab consists of a panel that opens on details pane. Details pane includes Tabs which navigate between different screens. 3. Heading Bar: Located on top of navigation pane and details pane. Heading bar includes the name of the account and a hyperlink for logging out of GUI. Navigation Pane The navigation pane always appears on the left side of the screen and consists of five icons. It is advised not to use buttons of Web browser s toolbar while utilizing the GUI. Provides Contact and usage information. Enables modification of login password. Modify and enhance your email and FTP account via a variety of tools. 5

Site Details Account Details Account details category is composed of three tabs: Overview, Contacts, and Password. Overview Tab To proceed to the Overview tab, click on the Account Details icon. The Overview screen provides the following information: FTP Disk Quota (MB) - Current Usage: The space (In MB) that is being used and total space that is available in your FTP account. Information is provided in numbers and in percentages. Mail Disk Quota (MB) - Current Usage: The space (In MB) that is being used and total space that is available in your email account. Information is provided in numbers and in percentages. Messages from hosting provider: Right side of the Overview tab includes messages/advertisements from the site owner. For example: 7

Guide for End User (Email/FTP Account Owner) Contacts Tab Contacts tab provides contact information on the account owner and on the site owner To edit account details click the Edit button. A wizard screen will appear. Enter the data in the relevant fields. Click Next. Finally click Finish to confirm your additions/modifications. 8

Site Details Password Tab Change the password to your Email and FTP accounts. The password is the same for both accounts. 1. Enter new password for account. Password should be 6-8 characters long. Only printable ASCII characters are valid. 2. Retype password. 3. Click Update button. Password will be activated in next login. 9

Email/FTP FTP Client Tab Transfer files to and from your directory through the default browser of computer. It is recommended to verify the FTP Disk Quota of your account before uploading files. Click Launch Client button to begin transfer of files. Note: If your FTP account is disabled then you cannot use this feature. Web browser s FTP settings may be defined for automatic anonymous logon. This setting must be changed to prompt user for user name and password. Microsoft Explorer 6.0 Users To change FTP logon parameters: 1. From the main menu, select Tools Internet Options. 2. Select Security Tab and click on Custom Level button. 3. Scroll to User Authentication setting and select Prompt for user name and password option. Web Mail Tab Access your email and configure your email settings through the Web via one or more Web Mail clients. For example, the NeoMail client enables you to read, send, and compose email messages. It also allows you to maintain an address book and manage other email settings. Click on the link of the Web mail client application in order to access your account. You will be required to reenter your user name and password. Only the Web mail applications that are installed on Website can be accessed. Note: If your email account is disabled then you cannot use this feature. 11

Guide for End User (Email/FTP Account Owner) Auto Responder Tab Compose a message that will be sent automatically to every address from which you receive an email. For example, you may utilize this feature when you are out of the office to indicate to all senders that you cannot read their email messages. In order to use auto responder the site owner must enable it for your use. Email is sent only once a day to the same email address. For example, if you received 4 email messages from the same sender during the same day, then he/she will receive only one response for the first email message that was sent. To utilize the Auto Responder tab, do the following: 1. Click the Edit button. 2. You will be prompted to the Auto Responder wizard screen. 3. Select the Enable Service checkbox. 4. Enter the Subject of the Auto Responder email message in the Subject text box. 5. Enter message in the Message text box. 6. Click Finish button. 7. Parameters of Auto Responder appear on screen. 12

Email/FTP Note: If your email account is disabled then you cannot use this feature. Auto Forwarder Auto Forwarder tab enables you to forward all incoming email messages to one or more email addresses. To utilize the Auto Forwarder, do the following: 1. Click the Edit button. 2. You will be prompted to the Auto Forwarder wizard screen. 3. Select the Enable Service checkbox. 4. Enter one or more email address in the Forward Addresses text box. If you enter more than one address, then click the Enter key between each email address. 5. Select the Keep Messages on Server checkbox to keep a copy of all received email messages in the original mail server 13

Guide for End User (Email/FTP Account Owner) 6. Enter message in the Message text box. 7. Parameters of Auto Forwarder appear on screen. Note: If your email account is disabled then you cannot use this feature. 14

Glossary A Aliases Aliases are shortcuts used to redirect emails. There are four types of aliases: Email aliases redirect emails to a specified address. Distribution list aliases allow you to send mail to one address and have it distributed to a group. Command line aliases forward email to an application for processing. Catch All alias forwards all unresolved email messages to specific email address. Anonymous FTP A method for giving users access to files so that they don't need to identify themselves when logging in. The user enters "anonymous" as a user ID and leaves the password field empty or enters "anonymous". Apache Web server of choice to most System administrators. Its open source code and cross platform, compatibility makes this Web server ideal in highly scalable operations. Apache Error Messages The Apache error document ValueApp displays a response of your choice as an alternative to conventional error messages such as 404 Not Found. You can either display a custom text message or redirect the user to any web page. Auto Responder Automatically replies to emails. Enter a message and an email address of your choice. Your message will be automatically sent to anyone who sends emails to this selected address. BIND A software application for the DNS server developed and distributed by the University of California at Berkeley. Many Internet hosts use BIND, B Common gateway interface (CGI) C 15

Guide for End User (Email/FTP Account Owner) Code responsible for describing how server communicates with another application. Counter Displays a hit counter on your web page showing the number of visits to your web site. The counter begins at the initial number of your choice and increments with each visit. Credit Card Verification Verifies credit card numbers based on the mod 10 algorithm. Enables authentication by the credit card digit combination. Confirms the validity of Visa, MasterCard, Novus (Discover ), and American Express card numbers. Dedicated IP Account An account that has an exclusive IP address assigned to it. D DNS Domain Name Server. A DNS is an on-line distributed database system used to map human-readable machine names into IP addresses. The DNS serves as a gateway between the server and the outside world, resolving the IP address and routing files to their correct directories. File Manager Manage files on your system through a browser. Edit and password protect HTML files without using Telnet. Requires PERL and Python ValueApps. FrontPage Extensions A set of programs on a Web server that allow users to author, administer, and browse Microsoft FrontPage -extended Web sites, and to add enhanced functionality such as hit counters, search forms, and discussion webs to their sites. FTP An Internet protocol for exchanging files between machines. F Guestbook G 16

Glossary Create a web page where users can leave their contact information and comments. Users can view all submitted comments and there are options to notify you when a user has signed in. Also enables emailing to all registered users. H HTML HyperText Markup Language. Tag language, which describes how a Web page is displayed. I IP Filtering IP filtering enables you to control access to your system by permitting or denying access according to IP address. Access can be restricted by VDS, web page, FTP site and mail. Java Runtime Environment Sun Solaris Java runtime environment (JRE) 1.1.8. The JRE is the minimum standard Java platform for running Java programs. It contains the Java Virtual Machine (JVM), Java Core Classes and supporting files. J M Mail Form Creates an HTML mail form in which users can enter their comments and personal details. Data entered by users is then redirected to an email address of your choice. mod_perl This technology gives enhanced speed to the PERL scripts by combining PERL programming language and the power of the Apache HTTP server. mod_perl enables to write Apache modules entirely in PERL. mod_php 17

Guide for End User (Email/FTP Account Owner) A technology combining the power of PHP scripts and the Apache HTTP server. Enables the writing of Apache pages entirely in PHP, thus enabling PHP code to be inserted directly alongside HTML. Name Based Account An account whose IP address is shared with other accounts. NFS The Network File System is an application that lets a user view and optionally store and update files on a remote machine. N Open SSL This SSL module allows you to equip your Web site with secure Internet transaction capability. It gives you and your customers peace of mind when conducting commerce over the Web. O PERL Script language of choice for Web developers. Libraries for PERL exist for several platforms and PERL's speed and flexibility make it well suited for form processing and on-the-fly web page creation. POP An Internet protocol for receiving email messages. P Python A popular server side scripting language. Python is used in many situations where a great deal of dynamism, ease of use, power, and flexibility are required. Quota Disk space quota: Amount of space that account owner is entitled to utilize. Files quota: Number of files that account owner is entitled to utilize. Q 18

Glossary R Reseller Resellers are special users that are enabled to manage one or more account and to resell hosting services to individual users. Shared IP Address A shared IP address enables to allocate more than one account to the same IP address. S Simple Search Engine Allow you to integrate a keyword and Boolean search program into your site so that users can search specified text and HTML documents. It then returns a list of filenames that matched the specified keyword(s). SSL Secure Sockets Layer: A program that increases the security of messages that are sent via the Internet. SMTP Popular email protocol for sending email messages. SWAP Utilization of the hard disk for virtual memory or "swap space". U User Account A user account is a mail and FTP account. Creating a user account allows the user to access his/her password-protected email and files located on the server. ValueApps ValueApps are software components that you install to give your server additional functionality. You can browse the available ValueApps in the various categories and choose the ones you wish to install. VDS V 19

Guide for End User (Email/FTP Account Owner) A virtual dedicated server (VDS) provides the functionality of a dedicated server in a shared, virtual hosting environment. A VDS is also referred to as an account. Virtual Hosting The provisioning of a name based site that has the following services: HTTP, FTP, POP, SMTP. Virtual Memory Utilization of machine s hard disk to simulate additional random-access memory. W Webalizer Analyzes web server data to produce web site usage reports. For example, the Webalizer can create a chart showing the countries from which your site is accessed. Charts can be viewed with a standard web browser. 20

Index 5 56K use 4 56K 4 A According IP 15 According 15 Account GUI 4 Adding/modifying email 1 Adding/modifying 1 Additions/modifications 8 Address 1 American Express 15 Anonymous FTP 15 Anyone transferred 1 Anyone 1 Apache 15 Apache Error Messages 15 Apache HTTP power 15 Apache HTTP 15 Apple Mac 4 Application email 15 ASCII 9 Auto Forwarder prompted 13 utilize 13 Auto Forwarder 13 Auto Responder prompted 11 utilize 11 Auto Responder 11 Auto Responder 15 Auto Responder Email 11 Auto Responder Tab 11 B B 15 Bar Heading 4 Berkeley 15 BIND 15 Boolean 15 Browser Close 3 Browser 3 C C 15 California University 15 California 15 Catch All 15 CGI 15 Close Browser 3 Close 3 Combining PERL 15 Combining 15 Contacts Tab 8 Contains Java Virtual Machine 15 Contains 15 Creates HTML 15 Creates 15 Credit Card Verification 15 Current Usage 7 D D 15 Dedicated IP Account 15 Details 7 Discover 15 DNS 15 Document 1 Domain Name Server 15 E Edit button 8, 11, 13 Email adding/modifying 1 application 15 incoming 13 receive 11, 15 sending 15 Email 1 21

Guide for End User (Email/FTP Account Owner) Email 5 Email 7 Email 9 Email 11 Email 11 Email 13 Email 15 Emailing 15 Emails replies 15 Emails 15 Enable Service checkbox Select 11, 13 Enable Service checkbox 11 Enable Service checkbox 13 Enabling PHP 15 Enabling 15 English 1 Enter IP 1 Subject 11 Enter 1 Enter 11 Enter key 13 Explicit written authorization Sphera Corporation 1 Explicit written authorization 1 F F 15 Finish 3, 8 Finish button 11 Forward Addresses 13 FrontPage Extensions 15 FTP 1, 5, 7, 9, 11, 15 FTP Client Tab 11 FTP Disk Quota 7, 11 FTP site 15 G G 15 Glossary 15 Guestbook 15 GUI utilizing 5 viewing 4 GUI 1 GUI 4 GUI 4 GUI 5 H H 15 Heading Bar 4 Heading 4 His/her 1 His/her email/ftp 1 His/her password-protected email 15 HostingDirector 1, 4, 15 HTML Creates 15 HTML 15 HTTP 15 Hyperlink 3, 4 HyperText Markup Language 15 I ID 15 In Logging 1 Incoming email 13 Incoming 13 Install SSL 1, 3 SSL Certificate 1 SSL License 3 Install 1 Install 3 Internet type 4 Internet 4 Internet 15 Internet Explorer 5.5 4 Internet Explorer 6.0 4 IP according 15 enter 1 resolving 15 IP 1 IP 15 IP Filtering 15 J J 15 22

Index Java running 15 Java 15 Java Core Classes 15 Java Runtime Environment 15 Java Virtual Machine contains 15 Java Virtual Machine 15 JRE 15 JVM 15 K Keep Message Select 13 Keep Message 13 L Launch Client button 11 Link Web 11 Link 11 Logging In 1 Out 3 Logging 1 Logging 3 Login order 1 prompted 1 site GUI 1 Login 1 Login 3 Login 5 Login 9 M M 15 Mac 4 Machine s 15 Mail Disk Quota 7 Mail Form 15 Manager 15 Many Internet 15 MasterCard 15 MB 7 Message 11, 13 Messages/advertisements 7 Microsoft FrontPage -extended Web 15 Microsoft Internet Explorer 5.0 3 Microsoft Internet Explorer Explorer 5.0 4 Mod_PERL 15 Mod_PHP 15 N N 15 Name Based Account 15 Navigation Pane 5 NeoMail 11 Netscape 4.74 4 Network File System 15 Next 3, 8 NFS 15 Not Found 15 Novus 15 O O 15 OK button press 1 OK button 1 Open SSL 15 Order login 1 Order 1 Out Logging 3 Overview proceed 7 Overview 7 Overview, Contacts 7 Overview Tab 7 P P 15 Password 7 Password Tab 9 PERL combining 15 speed 15 PERL 15 PHP enabling 15 PHP 15 POP 15 Popular email 15 Power 23

Guide for End User (Email/FTP Account Owner) Apache HTTP 15 Power 15 Press OK button 1 Press 1 Proceed Overview 7 Proceed 7 Prompted Auto Forwarder 13 Auto Responder 11 login 1 Prompted 1 Prompted 11 Prompted 13 Provides Contact 5 Python ValueApps 15 Q Q 15 R R 15 Receive email 11, 15 Receive 11 Receive 15 Replies emails 15 Replies 15 Requires PERL 15 Reseller 15 Resellers 15 Resolving IP 15 Resolving 15 Running Java 15 Running 15 S S 1, 15 Scalable 15 Secure Sockets Layer 15 Select Enable Service checkbox 11, 13 Keep Message 13 Select 11 Select 13 Sending email 15 Sending 15 Server checkbox 13 Shared IP Address 15 Simple Search Engine 15 Site Details icon 7 Site GUI login 1 Site GUI 1 SMTP 15 Speed PERL 15 Speed 15 Sphera Corporation explicit written authorization 1 Sphera Corporation 1 Sphera HostingDirector 4 SSL install 1, 3 SSL 1 SSL 3 SSL 15 SSL Certificate Installing 1 SSL Certificate 1 SSL License Installing 3 SSL License 3 Subject Enter 11 Subject 11 Sun Solaris Java 15 SWAP 15 System 15 System Requirements 4 T Tabs 4 Telnet 15 Transferred anyone 1 Transferred 1 Type Internet 4 Type 4 24

Index U U 15 University California 15 University 15 Update button 9 Use 56K 4 Use 4 User Account 15 Utilize Auto Forwarder 13 Auto Responder 11 GUI 5 Utilize 5 Utilize 11 Utilize 13 V ValueApp 15 ValueApps 15 VDS 15 Viewing GUI 4 Viewing 4 Virtual Dedicated 15 Virtual Hosting 15 Virtual Memory 15 Visa 15 W W 15 Web link 11 Web 1 Web 11 Web 15 Web browser s toolbar 5 Web Mail 11 Web Mail Tab 11 Web site 15 Webalizer 15 Website 1, 11, 15 Y Yes button 1 25