Dubai egovernment Evolution Towards a Connected Government With Focus on : Shared Applications & Services 28 th April 2010
DeG provides egovernment Strategy, Policy and Enabling Services DeG Dept A Strategy & Policy Integration Enabling Services (Information exchange, joined-up service implementation, etc) Core Enabling Services (Electronic Payment, Customer Care, Mobile Messaging, Electronic Surveys, etc) Resource Planning Enabling Services (GRP, HR, Finance, Procurement, Supply Chain Management, etc) Infrastructure Enabling Services (Government Information Network, Computing Platforms, Messaging & Collaboration, etc) Joined-Up Virtual Government Core Services Resource Planning Services. Dept Z Core Services Resource Planning Services Document Name
Synergistic Services Synergistic Services provided by DeG 24 Govt. Depts., 2 Semi, 1 Federal & 1 Private. 16,768 complaints were received in 2009. 11,488 complaints were resolved in 2009. Hosting environment. Full-Fledged Content Mgt System (CMS). 8 Govt. Depts., 2 Federals & 1 Private. 24x7 multi-channels Contact Center Channels: IVR, Fax, email & online Chatting. 17 Government Departments. Handled more than 209, 003 contacts. Online Survey Tool. 45 Govt. Depts., 21 Semi, 13 Federal. 252 esurveys have been launched. 27,696 Responses were received. Web-based interactive application. Enables the Depts. To define their online & offline services. Monitors the progress of egovernment initiative. 95% the AVG e-enablement of all Depts. 78% the AVG e-enablement Completion of all Depts. 64% the AVG e-enablement Adoption of all Depts. 2157 total number of Distinct Services. Mobile services through Push/Pull messages. 32 Govt. Depts., 2 Semi, 58 Private & 1 Federal. 56,173,788 Push SMS have been sent in 2009. 112,820 Pull SMS have been received. Single point of interaction for the public. Services are categorized based on Life-Events concept.. Centralized payment gateway. Enables online payment. 12 Govt. Depts., 6 Semi & 1 Private. 1,444,774 successful Transactions in 2009. AED 1,556,430,644 transacted amount.
Facts & Figures epay - Successful Transactions By Payment Method in 2009 epay - Transacted Amount by Payment Method 2009 Direct Debit edirham Credit Card 2% 17% Direct Debit edirham Credit Card 9% 10% 81% 81%
DeG provides egovernment Strategy, Policy and Enabling Services DeG Dept A Strategy & Policy Integration Enabling Services (Information exchange, joined-up service implementation, etc) Core Enabling Services (Electronic Payment, Customer Care, Mobile Messaging, Electronic Surveys, etc) Resource Planning Enabling Services (GRP, HR, Finance, Procurement, Supply Chain Management, etc) Infrastructure Enabling Services (Government Information Network, Computing Platforms, Messaging & Collaboration, etc) Joined-Up Virtual Government Core Services Resource Planning Services. Dept Z Core Services Resource Planning Services Document Name
GRP Services Provided by DeG Government Resources Planning Systems (GRPs) : A unified, secure and fully integrated suite of systems that are utilized by Dubai Government Departments. GRPs assist those depts. in managing the important part of their business through providing a back-office support systems that cover: Human Resources. Payroll. Finance. Purchasing & Inventory. Projects, Assets Management and related Self Services. GRPs help the depts. to focus on their core businesses while it handles the back-office operations in an effective & efficient manner.
DeG GRP Implementation Approach High level processes Process Standardization GRP Design phase GRP Build Improved design Pilot Implement Standards Design GRP Solution - Over 100 Standardization workshops - Over 300 Business owners - Over 130 main process Standardized - Standardized GRP data - New Accounting policy + Revised exiting Policies: HR, Proc, etc... Civil Aviation Diwan Economic Dev GRP on Sites Improve Rollout Police Health Municipality Continuous Support GRP on Support May/June 02 March/April 03 June 04 June 05 Sites SLA
GRP High-Level Architecture 0 Strategic Decision Making Dept of Finance (DOF) The Executive Council (TEC) H.H. The Ruler s Court (HHRC) Dubai Government HR (DGHR) Financial Audit Dept (FAD) GRP @ Dept 1 HR SCM Finance ALM GRP @ Dept 2 HR SCM Finance ALM... GRP @ Dept n Government Resources Planning (GRP)
GRP Services Provided by DeG esupplier Inventory iproc Property EAM Manager ALM HR elearning SSHR ejob Purchasing Order Mgmt GRPs Cash Mgmt Tasaheel Time & Labor General Ledger EPMS Payables Payroll Loans Fixed Assets Receivables
Government Resources Planning Systems (GRPs) Facts and Figures Used By 29 Government Departments. More than 95% of Dubai Government Budget. More than 25 modules. More than 46 Integration with Department s Applications. More than 68000 Employees. More than 4200 GRP Power Users. More than 25000 Self Services Users. More than 2000 Concurrent Users using GRPs at a time.
GRP Financial Consolidation Department of Finance Consolidated Government Budget Consolidated Set of Books (Revenue & Expenditure) Department A (GRP) Inter-Government Transfer Department B (GRP)
Procure to Pay Cycle Tejari (Market Place) Department (GRP) PO / Master Agreement Invoice Supplier Electronic Payment
GRP: Backbone for Government Business More than 44 integrations with Government Departments core applications: 17 with Finance 13 with HR: Document Archiving. Police Tarasol. Aviation ID System. Etc. CRA Cases. AMANAT. MIMS. Asset Tracking etc. 5 with SCM: DataStream. Tejari. Fleet. Maximo. IBA Pharmacy 9 with Payroll: Time & Attendance. Flexi Time. Bank Statements. And More
Shared Services Transforming the Government Visibility of resources across the government Cash to Accrual transformation vehicle Cost reduction, Efficiency More efficiency, simplicity and effectiveness of process Ease enforcement of Government policies Fewer level of approvals and elimination of non-value added checks Reduction of manual work and handovers More data accuracy and elimination of data re-entry and data inconsistency More accurate and faster end of month closure Consolidation of balances of all departments
Shared Services Transforming the Government More Control over processes Automated paperless approvals Availability of the budgetary control and fund check Standardizing the inventory item codes cross Ability to share the stock resource cross the depts. through inter-dept transfers. Enabler Government-wide joint sourcing Global purchase agreements across the government Faster & easier Payroll & Bank Reconciliation
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