THE PAY 2015 SALARY GUIDE THE PEOPLE WHERE NUMBERS MEET TALENT
LOOKING AT SALARIES FROM BOTH SIDES OF THE EQUATION Specialty talent is becoming especially hard to find. Top professionals in growing sectors such as human resources, non-clinical healthcare, and supply chain and logistics are increasingly selective about where they work. Even when they are on the job market, they aren t available very long. Every day, our clients look to us for answers on how to recruit and retain the specialists they need to become or remain successful. Our answer is this: if you want well-rounded talent, you have to take a well-rounded approach. First, you must understand where to find today s top professionals and what they re looking for in a job. Secondly, you must be able to match your opportunity to their career goals and personal needs that can be a delicate equation. With this in mind, we developed our 2015 Salary Guide to provide an in-depth look at the salaries for the most sought-after positions in our specialty areas. Inside, you ll find the most accurate national, regional and local salary data combined with the insight you need to recruit, retain, and pay employees at all levels. We hope that this year s Salary Guide helps you find the right fit between numbers and talent. JOHN MARSHALL III, PRESIDENT
2015 SALARY GUIDE 2 ABOUT THE SALARIES 3 VARIANCES 4 SALARIES 4 Administrative 5 Call Center 5 Customer Service 5 Marketing 6 Human Resources 8 Non-Clinical Healthcare 12 Supply Chain & Logistics 15 JOB DESCRIPTIONS
ABOUT THE SALARIES The figures in this 2015 Salary Guide are based on national averages compiled through the Ajilon Professional Staffing partnership with CareerBliss, a career community dedicated to helping people find happiness in the workplace and in life. CareerBliss has millions of salary reports from real employees that are aggregated and formatted to be helpful to employers and employees alike, and their work has been featured on CNN, CNBC, Fox Business, Forbes and many other media outlets. To further validate the data, each office in Ajilon s nationwide branch network compared the figures with their own internal data, as well as that of local clients and professionals in their market. Based on that review, the figures were revised to ensure local accuracy. Salaries may be affected by many factors, including company size, benefits offered, location, educational requirements and local supply/demand trends. The accurate, up-to-date data in our guide is broken into the categories below. AVERAGE BASE SALARY BY COMPANY SIZE BASE SALARY TOTAL CASH COMPENSATION SMALL Based on less than $50 million in annual sales, all industries. This figure represents the national average. MEDIUM Based on $50-$200 million in annual sales, all industries. This figure represents the national average. LARGE Based on greater than $200 million in annual sales, all industries. This figure represents the national average. LOW Based on all company sizes and industries. Only 10% of the national workforce is paid below this figure. HIGH Based on all company sizes and industries. Only 10% of the national workforce is paid above this figure. AVERAGE Based on all company sizes and industries. This figure represents the national average. LOW Based on all company sizes and industries. Includes annual cash incentives. Only 10% of the national workforce is below this figure. HIGH Based on all company sizes and industries. Includes annual cash incentives. Only 10% of the national workforce is above this figure. AVERAGE Based on all company sizes and industries. Includes annual cash incentives. This figure represents the national average. 2
VARIANCES FOR SPECIFIC JOB MARKETS We realize that salaries in your city may not be the same as salaries in other areas of the country. That s why we ve provided variances for all of the key markets throughout the U.S. These variances provide the most accurate salary ranges for your specific job market. Simply take the average base salary for the position you are researching and multiply it by the variance for your local area. HERE S AN EXAMPLE: AN ADMINISTRATIVE ASSISTANT HAS AN AVERAGE BASE SALARY OF $39,131 & THE COMPANY IS BASED IN SAN DIEGO, CA, WHICH HAS A LOCAL VARIANCE OF 109.70% HERE IS THE CALCULATION YOU SHOULD USE: $39,131 X 109.70% = $42,927 THE SALARY FOR SAN DIEGO WOULD BE $42,927 AZ Mesa...103.82% Phoenix...104.01% CA Burbank... 109.48% East Bay... 109.86% Los Angeles...114.78% Ontario...102.45% Newport Beach...111.74% Sacramento...112.71% San Diego... 109.70% San Francisco... 126.06% San Gabriel...114.03% San Mateo...110.89% Torrance...112.15% West Los Angeles... 111.57% Woodland Hills...114.29% CO Denver... 105.72% DC Washington...112.33% FL Fort Lauderdale...102.63% Jacksonville...100.37% Miami...101.16% Orlando... 98.06% Tampa...99.91% West Palm Beach...97.89% GA Atlanta...104.08% Columbus... 96.53% IL Chicago...111.94% Deerfield...111.46% Oakbrook Terrace... 111.57% Schaumburg... 111.57% IN Indianapolis...102.88% KS Overland Park... 99.29% KY Louisville... 98.14% MA Boston... 114.74% MD Baltimore... 109.05% MI Detroit... 108.67% MN Minneapolis... 109.59% MO Kansas City...100.81% St. Louis...104.40% NC Charlotte...108.58% Greensboro...99.52% Raleigh...107.46% NJ Edison...118.87% Paramus...120.02% Parsippany...119.04% Princeton...116.45% NM Albuquerque...101.14% NV Las Vegas...106.55% NY Long Island...113.01% New York...123.43% OH Cincinnati... 105.96% Cleveland...104.29% Columbus...105.17% OK Oklahoma City... 96.61% Tulsa...96.73% OR Portland...104.13% PA King of Prussia... 110.10% Philadelphia... 109.92% Pittsburgh... 102.26% TN Knoxville... 93.92% Nashville...100.23% TX Austin...100.44% Downtown Dallas...104.27% North Dallas...103.14% Fort Worth...103.37% Houston...108.34% VA McLean...112.73% Norfolk... 98.31% Richmond...102.23% WA Bellevue... 114.10% Seattle...115.32% WI Milwaukee...104.57% National variances are based on salary averages. Increases and decreases of demand for certain positions may impact this percentage. Learn more at ajilon.com/salaryguide 3
2015 SALARIES ADMINISTRATIVE Average base salary by company size Base salary Total cash compensation All salaries are in US$ SMALL MEDIUM LARGE LOW HIGH AVERAGE LOW HIGH AVERAGE Administrative Assistant 37,693 39,149 40,029 30,874 48,046 39,131 31,131 49,624 39,667 Administrative Assistant, Bilingual 42,827 44,496 45,380 32,997 53,309 43,695 33,372 54,528 44,882 Administrative Assistant, Sr. 47,169 49,682 51,051 38,761 62,468 50,055 39,695 63,598 50,769 Administrative Services Supervisor 56,245 58,818 60,713 43,173 76,433 59,447 43,851 79,834 61,351 Administrative Services Manager 69,966 79,146 81,420 55,230 103,535 76,692 55,972 111,651 80,475 Contracts Administration Clerk 43,443 44,166 45,213 35,039 56,048 44,347 35,213 56,828 44,881 Contracts Administration Manager 104,073 105,652 112,623 79,178 138,023 108,288 80,271 152,178 115,591 Data Entry Clerk 28,192 29,048 29,624 23,093 35,661 28,760 23,325 36,178 29,278 Data Entry Clerk, Sr. 36,441 36,550 39,547 29,032 46,663 37,128 29,253 47,488 37,514 Executive Assistant 52,250 53,950 58,442 43,440 68,335 54,847 43,943 70,225 56,119 File Clerk 25,642 26,603 28,757 21,520 34,508 27,618 21,530 34,967 27,713 Front Desk Clerk 41,437 44,460 45,725 27,168 64,144 45,277 28,641 67,834 48,296 Front Desk Manager 44,551 44,861 45,952 27,248 63,761 45,007 28,641 67,971 47,962 Office Clerk 44,286 44,726 45,541 27,060 64,145 45,412 28,641 67,971 48,106 Office Manager 60,908 61,902 66,695 45,190 84,228 63,409 45,631 88,778 65,036 Project Manager 63,689 66,107 73,170 49,191 89,733 68,209 51,866 95,318 70,606 Receptionist 29,086 30,202 34,200 25,183 39,729 32,169 25,576 40,262 32,593 4
2015 SALARY GUIDE I AJILON PROFESSIONAL STAFFING I SALARIES CALL CENTER Average base salary by company size Base salary Total cash compensation All salaries are in US$ SMALL MEDIUM LARGE LOW HIGH AVERAGE LOW HIGH AVERAGE Call Center Representative 29,916 30,799 32,014 22,342 40,959 30,862 22,608 41,426 31,972 Call Center Representative, Sr. 38,431 39,543 41,569 27,966 52,414 39,837 28,083 68,838 42,174 Call Center Supervisor 45,852 47,373 48,983 33,830 66,832 47,700 34,223 68,392 48,610 Call Center Manager 78,701 83,254 84,963 58,916 109,109 82,119 59,339 117,094 86,700 Telemarketer 37,430 37,503 39,356 21,945 49,894 35,611 23,346 50,942 37,960 Telemarketer, Sr. 40,833 42,150 43,957 32,889 53,355 42,299 33,452 55,573 43,646 CUSTOMER SERVICE Average base salary by company size Base salary Total cash compensation SMALL MEDIUM LARGE LOW HIGH AVERAGE LOW HIGH AVERAGE Customer Service Representative 32,234 32,588 33,353 26,708 40,636 32,728 27,111 41,945 33,182 Customer Service Representative, Sr. 43,840 44,389 45,373 36,933 55,367 44,987 37,771 57,028 46,272 Customer Service Supervisor 55,853 58,259 58,503 43,638 74,244 57,723 44,166 79,163 59,448 Customer Service Manager 65,572 74,693 83,265 56,727 102,235 76,518 58,636 110,226 80,585 MARKETING Average base salary by company size Base salary Total cash compensation SMALL MEDIUM LARGE LOW HIGH AVERAGE LOW HIGH AVERAGE Marketing Coordinator 45,786 48,157 49,828 39,906 61,879 54,069 40,423 74,126 54,726 Marketing Specialist 55,550 56,177 57,420 41,894 75,470 56,448 42,760 78,611 58,090 Marketing Manager 87,649 90,824 97,527 67,455 124,499 92,404 69,001 139,209 99,333 Marketing Director 121,446 135,995 149,416 96,443 198,042 141,379 98,767 243,518 160,609 Marketing Vice President 148,655 176,634 241,114 137,453 342,295 231,637 143,721 487,069 299,973 Sales Assistant 35,701 36,989 38,801 29,679 47,422 36,944 30,119 49,076 37,745 Sales Manager 106,115 117,874 118,939 75,484 152,059 113,050 85,850 212,547 141,652 Sales Director 141,739 161,301 170,361 107,838 210,446 157,326 123,452 326,304 201,608 Chief Marketing Officer 175,300 222,043 327,598 177,898 726,301 386,318 202,940 768,717 471,694 Learn more at ajilon.com/salaryguide 5
A CLOSER LOOK AT HUMAN RESOURCES The demand for quality human resources professionals is rising. From HR generalists to compensation managers to benefits specialists, skilled candidates in this field have the upper hand in the job market. Are you doing enough to attract and retain top talent in these categories? While knowing what to pay them is crucial, you also must know where to find these professionals and what they re looking for in a job opportunity and in a company culture. GO SOCIAL Nearly 70% of HR Departments use social media as part of their recruiting process Over 60% say that their use of social media will increase in the next year Sources: www.bls.gov, www.shrm.org PROVIDE OPPORTUNITY FOR GROWTH 63% of companies plan to offer improved career development programs Through 2022, employment services jobs are expected to show steady growth +25% +782,000 jobs KNOW WHO IS IN DEMAND Top 5 fastest-growing occupations through 2022 BY PERCENT Training and development specialist Human resources manager 13% Training and development manager 11% 16% Human resources specialist 8% Compensation, benefits and job analysis specialists 6%
2015 SALARY GUIDE I AJILON PROFESSIONAL STAFFING I SALARIES HUMAN RESOURCES Average base salary by company size Base salary Total cash compensation All salaries are in US$ SMALL MEDIUM LARGE LOW HIGH AVERAGE LOW HIGH AVERAGE Benefits Administrator 42,607 44,698 46,282 34,153 57,193 44,326 34,368 58,627 45,107 Benefits Administrator, Sr. 62,672 64,619 66,715 44,829 84,369 64,961 45,875 87,406 66,514 Benefits Supervisor 63,211 66,009 69,321 48,640 92,625 66,278 49,555 94,160 67,918 Benefits Supervisor, Sr. 86,157 91,835 95,442 63,416 121,721 92,375 64,348 131,736 95,193 Benefits Manager 87,140 94,387 99,187 68,088 126,435 92,392 68,582 132,953 97,615 Benefits Director 115,774 128,264 145,213 94,375 176,077 132,627 96,002 213,884 148,325 Compensation Analyst 57,404 58,709 61,044 44,921 73,558 58,582 46,107 76,901 60,685 Compensation Analyst, Sr. 81,588 85,631 87,506 67,083 102,463 84,947 67,937 107,221 88,113 Compensation Supervisor 90,263 92,189 96,163 67,139 117,612 92,832 67,266 124,564 94,796 Compensation Manager 99,935 104,616 114,912 81,584 136,379 106,908 84,730 155,138 114,949 Compensation Director 120,943 132,527 151,364 108,603 172,212 138,356 109,473 212,663 157,085 Director of Talent Acquisition 91,852 101,557 113,384 72,672 122,843 95,472 74,679 130,324 98,906 Employee Relations Specialist 50,472 51,815 53,029 40,675 63,172 51,702 41,444 64,814 53,061 HRIS Analyst 65,226 69,388 75,156 48,740 83,504 64,644 50,110 86,678 67,543 Human Resources Assistant 33,981 36,190 39,312 29,233 47,812 37,707 29,493 48,386 38,079 Human Resources Generalist 50,777 52,239 54,233 40,098 65,498 52,275 40,885 67,085 53,224 Human Resources Generalist, Sr. 66,100 71,741 76,080 58,693 87,195 67,457 59,353 97,976 75,548 Human Resources Supervisor 73,981 75,280 81,068 52,949 106,185 76,537 53,755 111,365 79,547 Human Resources Manager 88,545 92,272 99,268 69,013 122,642 93,877 70,030 132,499 98,186 Human Resources Director 96,430 114,689 144,993 92,193 167,165 127,544 95,590 190,153 140,786 Human Resources Executive 161,576 186,196 333,782 134,483 344,941 232,581 142,247 499,012 284,205 Manager of EEOC 101,241 109,954 121,288 75,325 141,604 103,518 75,525 151,350 108,104 Recruiter 59,844 65,226 70,848 46,248 75,045 60,752 47,422 77,283 61,550 Recruiter, Sr. 73,879 81,573 85,722 57,102 91,761 75,223 58,026 97,133 76,891 Recruiting Manager 92,035 101,761 113,725 72,889 122,475 94,617 74,158 129,936 99,304 Learn more at ajilon.com/salaryguide 7
A CLOSER LOOK AT NON-CLINICAL HEALTHCARE The healthcare industry is expanding as rapidly as it is changing. As the Patient Protection and Affordable Care Act (PPACA) continues to roll out and evolve, demand is rising for professionals who understand the implications of the PPACA, as well as those who can help deal with the influx of new patients. In fact, we have seen a surge in clients seeking top non-clinical healthcare talent. GROWING FAST MBA MAKES A DIFFERENCE KNOW WHO IS IN DEMAND 1.2 million new health practitioner office jobs are expected through 2022. That s the secondfastest growing occupation in the U.S. Medical secretary is the 19th fastest growing job in the U.S. Sources: www.bls.gov, www.towerswatson.com 109% increase in salary for healthcare workers with their MBA. That s the highest of all industries. Top 5 fastest-growing occupations through 2022 BY PERCENT Medical secretary Medical and health services manager 23% Medical records and health information technicians 22% Healthcare support workers (all others) 16% Medical transcriptionist 7% 36%
2015 SALARY GUIDE I AJILON PROFESSIONAL STAFFING I SALARIES HEALTHCARE: HEALTH INSURANCE/PAYOR Average base salary by company size Base salary Total cash compensation All salaries are in US$ SMALL MEDIUM LARGE LOW HIGH AVERAGE LOW HIGH AVERAGE Insurance Claims Analyst 37,140 40,473 44,361 30,583 48,164 38,248 30,666 48,250 38,925 Insurance Claims Examiner 38,509 39,215 40,860 29,742 51,484 39,032 30,576 53,211 40,747 Insurance Claims Examiner, Sr. 46,932 52,541 57,406 40,322 62,797 49,338 41,241 67,686 50,478 Insurance Claims Manager 92,062 103,620 109,981 72,771 125,090 94,340 75,772 139,383 102,095 Insurance Claims Director 106,370 116,952 128,327 80,504 140,024 107,545 88,752 172,185 125,899 Insurance Claims Processing Clerk 27,074 27,631 28,636 22,810 33,979 27,941 23,210 35,217 28,417 Insurance Claims Processing Clerk, Sr. 37,907 38,778 39,747 31,870 46,221 38,187 32,457 47,842 39,250 Insurance Claims Supervisor 52,684 53,601 55,282 35,739 74,658 54,212 36,492 75,389 56,108 Insurance Pre-Certification Clerks 43,636 45,433 46,951 30,495 61,292 45,560 30,601 69,582 49,149 Insurance Verification Specialist 35,563 36,908 38,335 27,757 45,569 37,356 28,160 45,999 37,639 Member Services Representative 30,869 32,205 32,760 28,639 37,054 32,063 29,028 38,100 32,739 Member Services Representative, Sr. 39,024 40,433 41,645 30,515 56,133 40,939 30,848 56,850 41,449 Member Services Manager 79,697 87,725 94,125 60,934 103,279 79,936 62,529 109,252 83,436 Member Services Director 107,338 115,539 127,905 87,293 141,905 109,745 95,626 164,585 122,592 HEALTHCARE: HIM/PROVIDER Average base salary by company size Base salary Total cash compensation SMALL MEDIUM LARGE LOW HIGH AVERAGE LOW HIGH AVERAGE Health Information Supervisor 62,572 64,898 69,205 57,708 75,426 65,969 59,417 79,581 68,393 Health Information Manager 92,714 95,065 106,681 71,818 126,251 97,834 73,251 138,736 102,571 Health Information Director 99,764 104,465 109,454 80,032 138,484 107,201 80,840 142,114 108,932 Medical Records Administrator 71,016 71,100 75,097 51,614 97,971 72,339 51,856 98,763 72,820 Medical Records Clerk 29,974 30,897 31,648 24,331 37,264 30,980 24,368 37,367 31,121 Medical Records Coding Technician 46,977 47,963 49,478 35,828 61,454 48,296 36,043 61,820 48,615 Medical Records Coding Manager 69,750 71,573 78,983 54,882 78,252 74,415 56,227 90,292 79,922 Learn more at ajilon.com/salaryguide 9
2015 SALARY GUIDE I AJILON PROFESSIONAL STAFFING I SALARIES HEALTHCARE: PATIENT ACCESS/PROVIDER Average base salary by company size Base salary Total cash compensation All salaries are in US$ SMALL MEDIUM LARGE LOW HIGH AVERAGE LOW HIGH AVERAGE Manager of Central Scheduling 76,984 81,024 81,720 57,009 99,835 79,779 59,345 114,290 83,473 Patient Access Supervisor 31,087 32,000 33,225 26,238 39,202 32,649 26,284 39,621 32,766 Patient Access Manager 70,988 72,491 77,225 51,241 93,506 74,502 51,293 94,260 74,728 Patient Access Director 97,456 97,706 102,420 70,092 135,949 99,494 70,364 137,551 99,857 Patient Appointment Scheduler 33,641 34,786 35,434 26,933 42,297 34,960 27,011 42,643 35,128 Patient Registrar 31,211 32,354 33,094 25,927 39,149 32,617 25,947 39,241 34,769 HEALTHCARE: PHYSICIAN OFFICE/PROVIDER Average base salary by company size Base salary Total cash compensation SMALL MEDIUM LARGE LOW HIGH AVERAGE LOW HIGH AVERAGE Medical Administrative Assistant 30,612 31,650 32,568 26,530 37,861 32,186 26,549 38,307 32,202 Medical Secretary/Receptionist 34,004 34,753 35,842 27,386 44,744 35,317 27,461 44,768 36,906 Office Manager 60,908 61,902 66,695 45,190 84,228 63,409 45,631 88,778 65,036 Patient Financial Counselor 35,305 36,518 37,619 29,232 44,424 36,881 29,507 44,689 36,943 Practice Administrator 31,104 31,841 32,536 26,634 37,709 32,282 26,709 37,928 35,186 Unit Secretary 34,938 38,332 41,023 28,318 42,331 34,938 28,371 42,605 35,564 10
2015 SALARY GUIDE I AJILON PROFESSIONAL STAFFING I SALARIES HEALTHCARE: REVENUE CYCLE/PROVIDER Average base salary by company size Base salary Total cash compensation All salaries are in US$ SMALL MEDIUM LARGE LOW HIGH AVERAGE LOW HIGH AVERAGE Clinical Outcomes Analyst 54,062 54,480 56,375 44,215 69,926 55,338 44,547 72,081 56,872 Clinical Outcomes Analyst, Sr. 73,903 76,882 78,976 59,150 96,159 76,841 60,838 102,384 79,216 Credentialed Medical Coder 72,267 74,186 75,945 58,254 87,666 74,083 59,409 88,308 76,988 Director of Patient Financial Services 115,904 120,354 130,333 87,846 165,479 123,761 88,893 172,381 126,873 Insurance Follow-up (Denials) 49,617 50,966 52,491 38,395 70,669 51,172 38,576 71,334 51,421 Medical Bill Reviewer 34,627 35,924 36,593 29,604 41,625 36,181 29,628 41,741 39,039 Medical Biller 34,489 36,248 36,959 29,631 41,585 35,858 29,717 41,823 36,015 Medical Billing Manager 60,965 61,930 71,537 42,904 81,576 60,421 42,962 83,409 62,333 Medical Cash Applications Specialist 64,210 67,324 69,899 48,105 90,537 67,285 49,686 107,042 73,411 Medical Coding Manager 69,194 72,148 78,666 55,265 79,036 73,384 56,565 90,473 73,897 Medical Collections Representative 35,601 38,849 44,119 28,607 45,838 37,148 29,050 48,395 38,489 Medical Collections Manager 75,672 78,682 82,585 46,213 120,861 78,777 47,903 144,656 82,521 Medical Credentialing Specialist 75,230 84,623 90,784 56,404 102,556 76,847 56,811 106,309 79,535 Medical Customer Service Representative 35,443 37,641 42,307 31,351 48,294 38,569 31,666 49,991 39,352 Medical Payment Poster 45,431 47,169 48,515 36,386 67,600 47,242 37,453 68,102 47,436 Patient Accounts Representative 34,530 35,064 36,763 28,935 43,241 35,386 29,197 43,285 35,720 Patient Accounts Supervisor 54,139 55,061 57,439 41,494 75,356 55,901 41,765 75,396 56,336 Payment Recovery Specialist 49,766 51,273 52,176 38,538 71,050 51,430 38,548 71,377 51,472 Referral Specialist 34,809 35,794 36,693 27,490 42,347 35,514 28,107 42,450 35,953 Reimbursement Specialist 40,756 42,362 43,443 33,719 56,489 43,041 33,893 57,632 45,624 Self-Pay Collections 42,090 44,530 47,698 33,447 55,153 45,018 35,281 56,603 46,969 Learn more at ajilon.com/salaryguide 11
A CLOSER LOOK AT SUPPLY CHAIN & LOGISTICS Supply chain and logistics is one of the strongest growing sectors in the U.S. economy and in the world. As more and more companies look to save money by optimizing their inventories, transportation, warehousing and distribution channels, the need for professionals who can help them is steadily increasing. In fact, today s top logisticians are even finding themselves in corporate leadership roles thanks to their ability to create efficiencies and deliver bottom-line results. SUPPLY CHAIN PROS ARE ON THE RIGHT PATH WHAT KEEPS THEM GOING? When negotiating salary, supply chain professionals rated these factors as somewhat to extremely important: KNOW WHO IS IN DEMAND Top 5 fastest-growing occupations through 2022 BY PERCENT Logistician 28% Only 8% report dissatisfaction with their career choice 80% would recommend the field to a friend 73% Involvement with professional associations 66% Continuing online education programs Operations research analyst Cost estimator 27% 25% Computer systems analyst 24% General and operations manager 12% Sources: www.bls.gov, www.supplychain247.com
2015 SALARY GUIDE I AJILON PROFESSIONAL STAFFING I SALARIES SUPPLY CHAIN & LOGISTICS Average base salary by company size Base salary Total cash compensation All salaries are in US$ SMALL MEDIUM LARGE LOW HIGH AVERAGE LOW HIGH AVERAGE Business Analyst 55,733 59,887 63,360 47,866 74,551 59,679 47,967 74,886 61,002 Business Technology Analyst 106,035 107,231 121,587 96,778 131,498 111,881 96,939 136,080 121,901 Buyer 73,200 75,325 79,367 51,018 104,379 76,953 52,330 108,889 79,536 Category Planner 93,494 98,059 103,209 76,667 127,330 100,408 81,288 144,778 109,050 Commodity Manager 93,013 95,266 99,939 76,166 120,719 97,547 79,951 133,288 103,389 Customer Support Specialist 43,798 44,344 45,691 36,494 55,643 44,987 37,360 57,087 46,087 Demand Planner 61,428 62,579 64,365 47,189 80,127 62,105 48,115 81,850 63,363 ERP Specialist 71,210 74,159 79,986 51,019 101,308 74,374 51,756 105,967 77,104 Export Specialist 48,610 48,858 48,999 33,793 64,333 49,362 34,550 66,317 49,805 Export Manager 89,038 90,804 97,916 63,095 125,911 92,908 65,154 143,061 98,347 Import Specialist 49,579 49,648 50,249 37,050 64,279 50,251 37,684 66,095 50,984 Import Manager 87,890 91,442 97,721 63,536 125,407 93,280 64,957 144,497 99,334 Inventory Control Specialist 35,299 39,377 42,192 28,759 46,166 36,460 28,889 46,971 37,203 Inventory Manager 81,808 88,722 96,226 59,260 110,401 83,398 60,984 121,220 87,809 Logistics Clerk 42,115 42,843 44,393 31,202 55,806 42,827 31,774 57,833 43,649 Logistics Analyst 51,108 51,360 53,391 38,746 64,913 51,542 38,863 68,368 53,089 Logistics Manager 96,558 100,432 101,926 70,036 132,363 99,466 71,447 147,588 105,843 Director of Domestic Logistics 116,580 133,941 141,568 89,587 159,993 122,954 97,401 186,146 134,557 Director of Global Logistics 116,586 133,332 143,099 89,408 160,955 122,708 97,111 187,264 135,365 Vice President of Domestic Logistics 182,458 202,056 230,273 112,720 296,254 191,676 121,757 436,438 239,634 Vice President of Global Logistics 183,370 202,056 229,585 113,171 294,482 192,252 122,245 434,265 239,634 Manufacturing Engineer 62,194 63,129 64,641 52,502 72,235 62,484 53,979 74,905 64,195 Master Scheduler 63,206 63,993 67,713 48,267 84,774 64,674 49,351 90,035 66,245 Materials Manager 89,429 91,746 99,313 66,979 121,605 94,108 69,211 130,820 99,173 MRP Specialist 74,215 75,304 79,546 61,196 91,848 77,711 63,611 94,657 78,678 Operations Manager 88,767 93,327 98,560 66,661 128,304 93,226 67,731 140,121 98,955 Process or Continuous Improvement Specialist 97,362 99,814 110,732 82,660 130,019 103,859 84,980 141,992 109,596 Learn more at ajilon.com/salaryguide 13
2015 SALARY GUIDE I AJILON PROFESSIONAL STAFFING I SALARIES SUPPLY CHAIN & LOGISTICS Average base salary by company size Base salary Total cash compensation All salaries are in US$ SMALL MEDIUM LARGE LOW HIGH AVERAGE LOW HIGH AVERAGE Product Support Specialist 81,984 91,034 99,357 61,283 108,262 82,812 63,965 115,586 86,697 Project Manager 63,689 66,107 73,170 49,191 89,733 68,209 51,866 95,318 70,606 Purchasing or Procurement Clerk 35,404 36,484 41,537 30,442 50,574 39,661 30,447 51,676 40,228 Purchasing or Procurement Clerk, Sr. 48,842 50,048 52,426 38,479 63,201 50,823 38,744 64,490 51,795 Purchasing or Procurement Manager 85,722 90,002 99,208 70,183 123,378 95,358 71,664 136,989 100,705 Director of Domestic Purchasing or Procurement Director of Global Purchasing or Procurement Vice President of Domestic Purchasing or Procurement Vice President of Global Purchasing or Procurement 120,890 130,138 139,645 87,809 161,208 121,617 91,039 181,498 132,774 121,981 129,878 140,907 87,809 160,727 121,253 91,586 180,953 132,243 178,568 192,445 208,552 115,857 260,741 180,925 120,131 365,371 215,270 177,502 193,794 209,385 115,511 259,179 181,287 120,494 366,106 215,701 Quality Control or Assurance Manager 94,113 98,160 101,840 72,232 127,266 98,005 74,392 140,248 104,718 Shipping/Receiving Coordinator 59,528 60,159 62,861 40,105 69,958 58,863 41,017 71,893 60,176 Sourcing Specialist 62,447 64,503 66,498 45,047 85,551 64,673 45,128 89,976 68,116 Supply Chain Analyst 63,972 64,843 68,706 50,093 85,654 67,657 53,765 89,738 69,657 Supply Chain Specialist 95,732 100,819 107,438 72,304 131,063 101,504 75,595 150,610 108,951 Supply Chain Manager 96,595 101,526 107,547 72,520 132,116 101,200 75,595 151,212 109,057 Director of Domestic Supply Chain 132,341 146,348 158,355 98,295 174,091 101,504 102,960 209,602 149,830 Director of Global Supply Chain 132,475 146,787 158,829 98,687 174,439 133,942 103,165 211,075 150,278 Vice President of Domestic Supply Chain 223,094 246,296 280,304 143,575 346,617 235,304 148,750 508,905 290,742 Vice President of Global Supply Chain 222,427 246,789 281,144 144,294 346,965 235,304 150,094 511,451 291,031 Transportation Specialist 49,780 53,106 54,819 47,206 57,992 52,085 47,412 58,041 52,797 Transportation Manager 81,143 90,277 97,451 61,089 110,201 83,316 63,036 122,046 88,586 Warehouse Manager 67,361 72,082 78,205 48,861 98,376 72,386 49,476 104,841 76,151 14
JOB DESCRIPTIONS ADMINISTRATIVE Administrative Assistant Supports an organization or department by performing administrative services. Requires a high school diploma with 0-2 years of experience Administrative Assistant - Bilingual Aids and relieves officials of clerical work and minor administrative and business details, frequently using a foreign language, including basic correspondence, filing, and inputting data for reports. Requires a high school diploma or its equivalent and 2-4 years of experience in the field or in a related area. Administrative Assistant, Sr. Composes memos, transcribes notes, and researches and creates presentations. Requires a high school diploma with at least 5 years of experience Administrative Services Supervisor Oversees and performs clerical and administrative support tasks. May require an associate s degree in business or finance and 2-4 years of experience in the field. Administrative Services Manager Directs and organizes administrative services, which may include office clerical and support services, printing, mail distribution and messenger services, telecommunications, maintenance, purchasing, security, and cafeteria services. May require an associate s degree in a related area with at least 7 years of experience in the field. Contracts Administration Clerk In charge of preparation and verification of contracts and associated paperwork to prepare a complete contract package. Requires a high school diploma or its equivalent and 0-2 years of related experience. Contracts Administration Manager Manages contract administration operations involving contracts for purchase or sale of equipment, materials, products, or services, and may direct those who estimate expenditures expected and submits to management. Requires a bachelor s degree with at least 5 years of experience in the field. Data Entry Clerk Enters data into computer using various data entry devices. Inputs lists of items, alphabetic, numeric, or symbolic in computer-readable format. Requires a high school diploma or its equivalent with 0-2 years of experience in the field or in a related area. Data Entry Clerk, Sr. Guides data entry operators in the data entry process and in solving work problems. Requires a high school diploma or its equivalent with at least 5 years of experience in the field or in a related area. Executive Assistant Aids executive in staff capacity by handling a wide variety of situations involving the administrative functions of the office that cannot be brought to the attention of the executive. Requires an associate s degree or its equivalent with at least 4 years of experience File Clerk Classifies, stores, retrieves, and updates information by examining incoming material and coding it numerically, alphabetically, by subject matter, or other specified system. Requires a high school diploma or its equivalent with 0-2 years of experience Front Desk Clerk Greets and receives visitors at establishment, determines nature of business, and directs visitors to destination. May require a high school diploma or its equivalent and 0-2 years of related experience. Front Desk Manager Organizes front office activities of hotel or motel and resolves problems arising from guests complaints, reservation and room assignment activities, and unusual requests and inquiries. May require an associate s degree or its equivalent and 2-4 years of experience in the field or in a related area. Office Clerk Aids department in performing any combination of clerical duties requiring general knowledge and application of various work methods and procedures that may be complex. Requires a high school diploma or its equivalent with 0-3 years of experience Office Manager Manages and organizes office operations and procedures, such as word processing, bookkeeping, preparation of payrolls, flow of correspondence, filing, requisition of supplies, and other clerical services. Requires a high school diploma or its equivalent with at least 7 years of experience in the field. Project Manager Manages, plans, and organizes activities of projects to ensure that goals or objectives of projects are accomplished within prescribed time frame and funding parameters. May require a bachelor s degree and 2-4 years of experience View our comprehensive job descriptions at ajilon.com/salaryguide 15
2015 SALARY GUIDE I AJILON PROFESSIONAL STAFFING I JOB DESCRIPTIONS Receptionist Greets and receives callers or visitors at establishment, and determines nature of business. Requires a high school diploma or its equivalent with 0-2 years of experience CALL CENTER Call Center Representative Handles inbound and outbound calls in a call center with the goal of increasing business, customer satisfaction, and customer retention. Requires a high school diploma or its equivalent and 0-2 years of experience in the field or in a related area. Call Center Representative, Sr. Handles inbound and outbound calls in a call center with the goal of increasing business, customer satisfaction, and customer retention. May require an associate s degree and 4-6 years of experience Call Center Supervisor Supervises and organizes activities of Call Center Representative and/or Telemarketing Representatives who solicit orders for merchandise or services over the telephone. May require a bachelor s degree in area of specialty. Call Center Manager Manages staff of Call Center Representatives and/or Telemarketers; focus is on staffing, training, and monitoring the production of the employees. Requires a bachelor s degree with at least 7 years of experience in the field. Telemarketer Solicits orders for merchandise or services over telephone. May require a bachelor s degree in area of specialty and 0-2 years of experience Telemarketer, Sr. Solicits orders for merchandise or services over telephone. Requires an in-depth knowledge of products and services offered. May require a bachelor s degree in area of specialty and 4-6 years of experience CUSTOMER SERVICE Customer Service Representative Interacts with customers to provide information in response to inquiries about accounts, products, and services. Requires a high school diploma or equivalent and 0-3 years of experience Customer Service Representative, Sr. Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Requires a high school diploma or equivalent and at least 5 years of experience Customer Service Supervisor Supervises and aids in planning, directing, and coordinating activities of customer service workers engaged in ensuring customer satisfaction through processing orders and coordination with other departments or functions as required. May require a bachelor s degree in business, marketing, or a related area and at least 6 years of experience in the field. Customer Service Manager Manages by directing and coordinating subordinate customer service staff in connection with any product or service offered. Requires a bachelor s degree in business, marketing, or related area, and at least 7 years of experience in the field. MARKETING Marketing Coordinator Leads the coordination of marketing and sales management and execution of product lines, including pricing, promotion, new product support, distribution, budgeting, sales support, and special projects. May require a bachelor s degree in area of specialty and 0-2 years of experience Marketing Specialist Encourages sales and creates goodwill for company products or services among customers or prospects, and supports a broad range of marketing activities. Requires a bachelor s degree in area of specialty and 2-4 years of experience Marketing Manager Manages the promotion and direction of the marketing or service activities, improvement of company s product image, market data, and information. Requires a bachelor s degree with at least 7 years of experience in the field. Marketing Director Directs and oversees an organization s marketing policies, objectives, and initiatives. Requires a bachelor s degree with at least 10 years of experience in the field. Marketing Vice President Plans and directs all aspects of an organization s marketing policies, objectives, and initiatives. Requires a bachelor s degree with at least 15 years of experience in the field. 16
2015 SALARY GUIDE I AJILON PROFESSIONAL STAFFING I JOB DESCRIPTIONS Sales Assistant Processes sales data, prepares correspondence, generates sales progress reports, sales commission reports, routine reports on market trends, and other routine sales related records and reports. May require an associate s degree or its equivalent with 0-2 years of experience in the field or in a related area. Sales Manager Manages, plans, designs, develops, and implements an organization s marketing plan for assigned product by establishing effective selling strategies. May require a bachelor s degree in area of specialty and 7-10 years of experience Sales Director Directs and oversees an organization s sales policies, objectives, and initiatives. Requires a bachelor s degree with at least 10 years of experience in the field. Chief Marketing Officer Responsible for directing the marketing function of the division. Requires a bachelor s degree and at least 10 years of direct experience in the field. HUMAN RESOURCES Benefits Administrator Specializes in human resources at the professional level, and carries out responsibilities in benefits, administering and advising employees and management on the interpretation of benefit policies, programs, and procedures. May require an associate s degree and 2-4 years of experience Benefits Administrator, Sr. Analyzes and provides advice to supervisors and managers on methods and approaches to resolve employee benefit problems. May require an associate s degree and 4-6 years of experience Benefits Supervisor Supervises employee benefits program and directs implementation and administration of benefits programs designed to ensure employees against loss of income because of illness, injury, layoff, or retirement. May require at least 5 years of experience and a bachelor s degree in area of specialty. Benefits Supervisor, Sr. Plans and directs implementation and administration of benefits programs designed to ensure employees against loss of income because of illness, injury, layoff, or retirement. May require at least 6 years of experience and a bachelor s degree in area of specialty. Benefits Manager Manages employee benefits program for organization and directs implementation and administration of benefits programs designed to insure employees against loss of income due to illness, injury, layoff, or retirement. Requires a bachelor s degree in a related area and at least 7 years of experience Benefits Director Responsible for the overall design, implementation, communication, and administration of the organization s health and welfare benefits programs. Requires a bachelor s degree in area of specialty and at least 10 years of experience Compensation Analyst Assesses and performs analysis on collected wage data, and prepares wage and salary data to facilitate compensation and management functions of organization. Requires a bachelor s degree in a related area and 0-2 years of experience Compensation Analyst, Sr. Assesses and performs analysis on collected wage data, and prepares wage and salary data to facilitate compensation and management functions of organization. Requires a bachelor s degree in a related area and 4-8 years of experience Compensation Supervisor Supervises the pay practice area of compensation, usually defined as direct pay including wage, salary, incentive, and executive compensation. Requires a bachelor s degree in a related area and 3-5 years of experience in the field or in a related area. Compensation Manager Directs development and application of techniques of job analysis, job descriptions, evaluations, grading, and pricing in order to determine and convert relative job worth into monetary values to be administered according to pay-scale guidelines and policy. Requires a bachelor s degree in a related area and at least 7 years of experience in the field or in a related area. Compensation Director Plans, designs, implements, maintains, and administers compensation programs. Requires a bachelor s degree in area of specialty and at least 10 years of experience in the field or in a related area. Director of Talent Acquisition Develops, implements and manages a recruiting strategy aimed at attracting the top talent across the world. Requires a bachelor s degree in area of specialty and at least 10 years of experience View our comprehensive job descriptions at ajilon.com/salaryguide 17
2015 SALARY GUIDE I AJILON PROFESSIONAL STAFFING I JOB DESCRIPTIONS Employee Relations Specialist Interviews workers to gather information on worker attitudes toward work environment and supervision received to facilitate resolution of employee relations problems. May require a bachelor s degree in a related area and 0-2 years of experience HRIS Analyst Evaluates, analyzes, designs, and maintains company Human Resources Information Systems (HRIS). Requires a bachelor s degree in a related area and 2-5 years of experience Human Resources Assistant Performs diversified clerical and administrative support to one or more functional areas within Human Resources. May require an associate s degree or its equivalent with 0-2 years of experience Human Resources Generalist Analyzes human resources data and carries out responsibilities in one or more functional areas, such as staffing, employee relations, compensation, training, employment, labor relations, safety, affirmative action and employment equity programs, and personnel research. May require a bachelor s degree in a related area and 0-3 years of experience Human Resources Generalist, Sr. Advises employee and management personnel on the interpretation of personnel policies, programs, and procedures. Requires a bachelor s degree in a related area and 4-8 years of experience Human Resources Supervisor Supervises activities of employees engaged in compensation, training, employment, benefits administration, employee records, labor relations, safety, affirmative action and employment equity programs, and/or personnel research. Requires a bachelor s degree in a related area and 3-5 years of experience Human Resources Manager Manages and participates in planning, developing, recommending, and implementing human resources activities, policies, procedures, and programs for an organization. Requires a bachelor s degree in a related area and at least 7 years of experience in the field. Human Resources Director Organizes, plans, develops, and directs the implementation and administration of human resources functions and carries out policies and procedures relating to all phases of human resources activities. Requires a bachelor s degree with at least 7-10 years of direct experience in the field. Human Resources Executive Directs, plans, develops, establishes, implements, and administers the personnel and human resources management function in accordance with objectives of organization. Requires a bachelor s degree with at least 15 years of experience in the field. Manager of EEOC Oversees the implementation and evaluation of the equal employment opportunity (EEO) and affirmative action program plans. May require a bachelor s degree in area of specialty and at least 7 years of experience in the field or in a related area. Recruiter Recruits, interviews, checks references, makes offers, and conducts orientation for new employees. Typically requires a bachelor s degree in area of specialty and 2-4 years of experience Recruiter, Sr. Performs exit interviews and processes change of employee status. May require a bachelor s degree and 5-8 years of experience Recruiting Manager Implements and manages strategic recruitment and employment programs. Requires a bachelor s degree in a related area and at least 7 years of experience in the field. NON-CLINICAL HEALTHCARE HEALTHCARE: HEALTH INSURANCE/PAYOR Insurance Claims Analyst Analyzes and reviews claims for accuracy, completeness and eligibility. May require a bachelor s degree or its equivalent and 2-4 years of experience in the field or in a related area. Insurance Claims Examiner Reviews, evaluates and processes claims and makes recommendations for resolution. Has contact with agents, claimants, and policy holders. May require a bachelor s degree or its equivalent and 0-2 years of experience Insurance Claims Examiner, Sr. Reviews, evaluates and processes claims and makes recommendations for resolution. Has contact with agents, claimants, and policy holders. May require a bachelor s degree or its equivalent and 2-4 years of experience in the field or in a related area. 18
2015 SALARY GUIDE I AJILON PROFESSIONAL STAFFING I JOB DESCRIPTIONS Insurance Claims Manager Oversees insurance claims for personal, property, or casualty loss based on coverage, appraisal, and verifiable damage. Requires a bachelor s degree in a related area and at least 7 years of experience in the field. Insurance Claims Director Provides guidance and sets policies on insurance claims for personal, property, or casualty loss based on coverage, appraisal, and verifiable damage. Requires a bachelor s degree in a related area and at least 10 years of experience in the field. Insurance Claims Processing Clerk Responsible for inputting new claims, processing payments, conducting billing research and responding to telephone inquiries. Requires a high school diploma or its equivalent and 0-2 years of related experience. Insurance Claims Processing Clerk, Sr. Responsible for inputting new claims, processing payments, conducting billing research and responding to telephone inquiries. Prepares daily reports for claims management team. Requires a high school diploma or its equivalent and 2-4 years of related experience. Insurance Claims Supervisor Oversees the investigation of insurance claims for personal, property, or casualty loss based on coverage, appraisal, and verifiable damage. May require a bachelor s degree in area of specialty. Insurance Pre-Certification Clerk Verifies details of insurance coverage with commercial or governmental carriers and offers information to patients prior to receiving medical treatment. Works with medical staff, claims representatives, medical billers and patients. Insurance Verification Specialist Responsible for the pre-verification of insurance for patients being admitted into the hospital for care. Ensures insurance coverage by telephone, resolves any issues with coverage and escalates complicated issues to a supervisor or manager. May require a bachelor s degree in area of specialty and 2-4 years of experience Member Services Representative Provides available information upon request and escalates issues appropriately. Maintains confidentiality per HIPAA guidelines. Requires a high school diploma or its equivalent and 2-4 years of related experience. Member Services Representative, Sr. Maintains confidentiality per HIPAA guidelines. Addresses more complex member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Requires a high school diploma or its equivalent and 4-6 years of related experience. Member Services Manager Responsible for daily activities in the member services function for a health maintenance organization (HMO). Requires a bachelor s degree in area of specialty and at least 7 years of experience Member Services Director Directs and coordinates all aspects of the health maintenance organization (HMO) member services department. May require an advanced degree and at least 10 years of direct experience in the field. HEALTHCARE: HIM/PROVIDER Health Information Supervisor In charge of maintaining and configuring the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Requires a bachelor s degree in area of specialty and at least 5 years of experience Health Information Manager In charge of managing the customer information center staff, activity, and goals. Requires a bachelor s degree in area of specialty and at least 7 years of experience in the field or in a related area. Health Information Director Guides and oversees all policies and procedures related to healthcare information management. Requires a bachelor s degree in area of specialty and at least 10 years of experience Medical Records Administrator Plans, develops, and administers health information system for health care facility consistent with standards of accrediting and regulatory agencies and requirements of health care system. May require an associate s degree or its equivalent and registration as a Registered Health Information Administrator (RHIA) by the American Health Information Management Association. Medical Records Clerk Compiles, verifies, types, and files medical records of hospital or other health care facility. Requires a high school diploma or its equivalent and 0-2 years of related experience. Medical Records Coding Technician Compiles and maintains medical records of patients of health care delivery system to document patient condition and treatment. Requires an associate s degree and at least 2 years experience in coding or medical records using ICD and CPT coding systems. View our comprehensive job descriptions at ajilon.com/salaryguide 19
2015 SALARY GUIDE I AJILON PROFESSIONAL STAFFING I JOB DESCRIPTIONS Medical Records Coding Manager Ensures the accuracy and timeliness of the coding process. May require a bachelor s degree and at least 6 years of experience in a related field. HEALTHCARE: PATIENT ACCESS/PROVIDER Manager of Central Scheduling Ensures that staff has all necessary information needed to appropriately schedule/distribute work for call center. Requires a bachelor s degree in area of specialty and at least 5 years of experience Patient Accounts Supervisor Organizes activities and schedules work assignments to meet billing deadlines. May require a bachelor s degree in area of specialty and at least 4 years of experience in the field or in a related area. Patient Access Manager Organizes the flow of patients through the facility. Generally requires a bachelor s degree in area of specialty, at least 5 years of experience in the field or in a related area, and state licensure as a registered nurse (RN). Patient Access Director Administers and develops policies and procedures that provide a high level of quality care and services for patients and their families. Requires a bachelor s degree with at least 7 years of experience in the field. Patient Appointment Scheduler In charge of answering phone calls, scheduling patient appointments and may conduct patient pre-certification to ensure coverage for appointments and medical care. Requires a high school diploma or its equivalent and at least 2 years of related experience. Patient Registrar Collects information from incoming patients regarding services needed, insurance available, or financial status. Requires a high school diploma and 0-2 years of experience HEALTHCARE: PHYSICIAN OFFICE/PROVIDER Medical Administrative Assistant Interacts with medical staff, vendors and patients. Previous medical terminology and healthcare office experience generally required. Medical Secretary/Receptionist Performs secretarial and administrative duties under general supervision, utilizing knowledge of medical terminology and hospital, clinic, or laboratory procedures. Requires a high school diploma or its equivalent and 0-2 years of related experience. Office Manager Supervises office activities to achieve maximum expense control and productivity. Requires a high school diploma or its equivalent with at least 7 years of experience in the field. Patient Financial Counselor Assists patients and their families with issues related to payment of their medical care and/or treatment. Requires previous experience in patient accounts and/or billing and excellent communication skills. Practice Administrator Previous medical terminology and healthcare office experience generally required. Interacts with medical staff, vendors and patients. Excellent MS and customer service skills and ability to handle a high-degree of confidential information required. Unit Secretary Responsible for providing secretarial support for all employees within an assigned nursing unit. Requires a high school diploma with 0-2 years of experience in the field or in a related area. HEALTHCARE: REVENUE CYCLE/PROVIDER Clinical Outcomes Analyst Supports clinical process improvement initiatives, collects clinical outcomes data and performs analysis. Generally requires a bachelor s degree and 0-3 years of experience in the field or a related area. Clinical Outcomes Analyst, Sr. Supports clinical process improvement initiatives, collects clinical outcomes data and performs analysis. Generally requires a bachelor s degree and 3-5 years of experience in the field or a related area. Credentialed Medical Coder Responsible for using print or online manuals to select proper codes needed to classify any procedures performed, diagnostic information and treatment provided. Certification is more often required: CCS-P, CCS-H, CPC, RHIT or RHIA. 20
2015 SALARY GUIDE I AJILON PROFESSIONAL STAFFING I JOB DESCRIPTIONS Director of Patient Financial Services Reviews and manages the day-to-day billing, collections, cash application and internal audit functions according to corporate and Medicaid standards by state. Performs chart audits to ensure compliance with company and Medicaid policy and communicates training needs with Operations and PFS. Insurance Follow-up (Denials) Responsible for analysis of denied reimbursement claims. Requires a bachelor s degree in area of specialty and at least 5 years of experience Medical Bill Reviewer Processes bills on behalf of a healthcare provider to commercial and/or government carriers and works on site at a hospital, physician group, clinic or medical business office. Must be familiar with current ICD-9, CPT-4 and/or HCPS coding systems and have knowledge of insurance submittal procedures and medical forms (including UB04 and HCFA 1500). Medical Biller Reviews billing data from medical office or hospital records to ensure amounts and account numbers are accurate. Must be familiar with current ICD-9, CPT-4 and/or HCPS coding systems and have knowledge of insurance submittal procedures and medical forms (including UB04 and HCFA 1500). Medical Billing Manager Manages and oversees the daily operations of the billing department. Knowledgeable in various insurance claims and has prior experience in patient admissions, adjudications, medical billing and medical collections/reimbursement. Medical Cash Applications Specialist Provides support and service for the cash management needs of business banking clients. Ensures client retention and customer satisfaction. Typically handles general accounts. Requires a bachelor s degree in area of specialty and 3-5 years of experience Medical Coding Manager Supervises coding staff and trains employees to ensure that the hospital receives appropriate reimbursement and conforms to applicable guidelines and regulations. Knowledge in ICD-9 and CPT-4 coding required. May require a bachelor s degree and at least 6 years of experience in a related field. Medical Collections Representative Responsible for initiating calls to delinquent customers to collect payments and settle accounts. May require an associate s degree or its equivalent with 2-4 years of experience Medical Collections Manager Manages department accounts receivable revenue by ensuring timely and accurate reimbursement. Requires previous medical collections experience along with management or supervisory experience within a medical facility. Medical Credentialing Specialist Responsible for monitoring the verification process for medical staff incumbents. May require a bachelor s degree in area of specialty and at least 5 years of experience in the field or in a related area. Medical Customer Service Representative Interacts with customers to provide information and is familiar with standard concepts, practices, and procedures within the medical field. Requires a high school diploma or equivalent and 2-5 years of experience in the field or in a related area. Medical Payment Poster Posts payments and adjustments to patient accounts. Must be familiar and understand an explanation-of-benefits form (EOB). Previous knowledge of insurance companies and contract payers is required. Patient Accounts Representative Organizes inpatient and outpatient claims for electronic or hard copy mail and forwards to appropriate third party payers. Requires a high school diploma or its equivalent and 2-4 years of related experience. Patient Accounts Supervisor Supervises credit, collection, insurance, and billing clerks within an inpatient and/or outpatient accounting office. May require a bachelor s degree in area of specialty and at least 4 years of experience Payment Recovery Specialist Responsible for analysis of denied reimbursement claims. Requires a bachelor s degree in area of specialty and at least 5 years of experience Referral Specialist Compiles and records information about temporary job openings, and refers qualified applicants from register of temporary help agency. Requires an associate s degree or its equivalent and 2-4 years of experience in the field or in a related area. Reimbursement Specialist Reviews appropriateness of CPT-4/ICD-9 coding and determines if care provided corresponds to the charges submitted. May require a bachelor s degree in area of specialty and 2-4 years of experience View our comprehensive job descriptions at ajilon.com/salaryguide 21
2015 SALARY GUIDE I AJILON PROFESSIONAL STAFFING I JOB DESCRIPTIONS Self-Pay Collections Documents all collection activity; maintains and organizes unit and responds to all correspondence, communication and/or verbal inquiries from all relevant parties. At least two years experience in a specialty or medical environment is required. SUPPLY CHAIN AND LOGISTICS Business Analyst Plans and performs analysis of company functions, processes, and activities to improve computer-based business applications for the most effective use of money, materials, equipment, and people. Generally requires a bachelor s degree in a related field such as information technology, finance, computer science, mathematics, or business economics and 2-4 years of experience in a related field. Business Technology Analyst Analyzes business processes, functions, and procedures to determine the most effective business systems software to meet the needs of the organization. Requires a bachelor s degree and 3-5 years of experience. Buyer Procures materials or other goods and/or organizes activities involved with purchasing products and services, such as raw materials, equipment, tools, parts, supplies, and advertising for an establishment. May require a bachelor s degree and 2-4 years of experience in a related field. Category Planner Responsible for seeking out and securing contracts with other organizations that provide goods and services necessary for the business to operate. May require a bachelor s degree and 2-4 years of experience in field. Commodity Manager Manages and organizes activities of buyers and support staff engaged in purchasing and distributing raw materials, equipment, machinery, and supplies in an industrial plant, public utility, or other organization. May require a bachelor s degree and 2-4 years of experience in field. Customer Support Specialist Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Requires a high school diploma or equivalent and at least 5 years of experience Demand Planner Plans and organizes distribution of goods to ensure that current inventory levels are within set parameters to meet customer demands. Bachelor s degree may be required along with 2-4 years of experience in the area. ERP Specialist Reviews, analyzes, and modifies the programming systems including encoding, testing, and debugging to support an organization s Enterprise Resource Planning (ERP) applications. May require a bachelor s degree in area of specialty and 0-2 years of experience Export Specialist Prepares import/export documents in accordance with established procedures and guidelines. May require an associate s degree or its equivalent and 0-2 years of experience Export Manager Manages the import/export process and ensures compliance with U.S. and foreign government laws and regulations. Requires a bachelor s degree in area of specialty and at least 7 years of experience Import Specialist Prepares import/export documents in accordance with established procedures and guidelines. May require an associate s degree or its equivalent and 0-2 years of experience Import Manager Manages the import/export process and ensures compliance with U.S. and foreign government laws and regulations. Requires a bachelor s degree in area of specialty and at least 7 years of experience Inventory Control Specialist Records and maintains control of all inventory items purchased and produced. Requires a high school diploma with 2-5 years experience. Inventory Manager Ensures adequate inventory of materials and products in accordance with inventory cycles and organizational philosophy. Requires a bachelor s degree with 7 years of experience in the field. Logistics Clerk Performs administrative tasks to support the logistics group. Requires a high school diploma or its equivalent and 0-2 years of related experience. Logistics Analyst Determines the most effective means for an organization to use capital, equipment, energy, facilities, information, material, people, and other assets to make a product or service. Typically requires a bachelor s degree and 2-4 years of experience in the field. Logistics Manager Oversees and organizes program activities designed to ensure effective and economical support for production of various goods and services. Typically requires a bachelor s degree and 5-7 years of experience. 22
2015 SALARY GUIDE I AJILON PROFESSIONAL STAFFING I JOB DESCRIPTIONS Director of Domestic Logistics Directs and oversees operations within the organization s logistics department, including the transportation and storage of goods, vendor selection and negotiation, distribution, and inventory control. Typically requires a bachelor s degree in area of specialty and at least 10 years of experience in the field. Director of Global Logistics Directs and oversees operations within the organization s logistics department, including the transportation and storage of goods, vendor selection and negotiation, distribution, and inventory control. Typically requires a bachelor s degree in area of specialty and at least 10 years of experience in the field. Vice President of Domestic Logistics Plans and directs all aspects of an organization s logistics management program. Requires a bachelor s degree with at least 15 years of experience in the field. Vice President of Global Logistics Develops policies and procedures for logistic processes in order to ensure optimization and compliance with established standards and regulations. Requires a bachelor s degree with at least 15 years of experience in the field. Manufacturing Engineer Plans, directs, and organizes manufacturing processes. Requires a bachelor s degree in engineering and 3-5 years of experience in the field. Master Scheduler Organizes and expedites flow of equipment, materials, parts, assemblies, and other materials according to schedules or priorities, and compiles and maintains manual or computerized records. Typically requires a bachelor s degree and 4-7 years of experience in field. Materials Manager Manages and administers materials management functions, such as the planning, procurement, storage, inventory control, and distribution of materials and products to meet company objectives and customer requirements. Requires a bachelor s degree and 3-5 years of experience in the field/area. MRP Specialist Responsible for providing subject matter expertise in a process where companies streamline different operational/ manufacturing departments in one computer system to maximize efficiency. Requires a bachelor s degree and a minimum of 7 years of experience in field. Operations Manager Manages and organizes organization, branch, plant, or department operation strategies and activities. Typically requires a bachelor s degree and 5-7 years of experience in the field. Process or Continuous Improvement Specialist Assesses the effectiveness of a business function and offers recommendations for improvement in accordance with a well-defined body of knowledge. Bachelor s degree typically required along with a minimum of 7 years of experience in the field. Product Support Specialist Monitors all aspects of a product life cycle, including longand short-term development and marketing. Requires a bachelor s degree and at least 5 years of experience Project Manager Serves as the business representative in projects related to the development, delivery, and maintenance of supply chain technology solutions. Typically requires a bachelor s degree and at least 7 years of experience. Purchasing or Procurement Clerk Creates purchase orders for the acquisition of materials. Requires a high school diploma or its equivalent with 0-2 years of experience Purchasing or Procurement Clerk, Sr. Researches, interviews, and negotiates with suppliers to obtain prices and specifications. Requires a high school diploma or its equivalent and 2-4 years of experience Purchasing or Procurement Manager Manages the sourcing and purchasing of IT hardware and software for an organization. A bachelor s degree and at least 7 years of experience typically required. Director of Domestic Purchasing or Procurement Directs and oversees an organization s purchasing function. Requires a bachelor s degree with at least 10 years of experience in the field. Director of Global Purchasing or Procurement Develops policies and procedures related to the procurement of goods and services. Requires a bachelor s degree with at least 10 years of experience in the field. Vice President of Domestic Purchasing or Procurement Oversees all aspects of an organization s goods and services purchasing function. Requires a bachelor s degree with at least 15 years of experience in the field. Vice President of Global Purchasing or Procurement Responsible for planning and directing materials and supplies to reduce costs and improve quality. Requires a bachelor s degree with at least 15 years of experience in the field. View our comprehensive job descriptions at ajilon.com/salaryguide 23
2015 SALARY GUIDE I AJILON PROFESSIONAL STAFFING I JOB DESCRIPTIONS Quality Control or Assurance Manager Manages, plans, organizes, and heads the quality control program designed to ensure continuous production/service is consistent with established standards. Generally requires a bachelor s degree and 4-7 years of experience in field. Shipping/Receiving Coordinator Supervises and organizes the activities of employees engaged in the shipping and receiving of products, components, and/or replacement parts. Verifies and keeps records on incoming and outgoing shipments, and prepares items for shipment. Typically requires 1-3 years of experience. Sourcing Specialist In charge of defined work or projects with moderate complexity within a domestic or international procurement division. Typically requires 1-3 years of experience in field/area. Supply Chain Analyst Gathers and interprets data related to total supply chain efficiency and cost. May require a bachelor s degree and 2-4 years of experience in a related field. Supply Chain Specialist In charge of providing supply chain process management and forecast analysis to support both internal and external customers. Generally requires a bachelor s degree and 4-6 years of experience in the field. Supply Chain Manager Manages all supply chain functions, which may include, but are not limited to, production planning, forecasting, material procurement, inventory control, warehousing, rate setting, outsourcing, vendor selection, and distribution. Most companies require a bachelor s degree and 5-7 years of related experience. Director of Global Supply Chain Directs an organization s overall global supply chain operations, including purchasing and inventory of raw materials, selection of vendors, and distribution of finished goods. Requires a bachelor s degree in area of specialty and at least 10 years of experience Vice President of Domestic Supply Chain Plans and directs all aspects of an organization s domestic supply chain policies, objectives, and initiatives. Requires a bachelor s degree with at least 15 years of experience in the field. Vice President of Global Supply Chain Plans and directs all aspects of an organization s global supply chain policies, objectives, and initiatives. Requires a bachelor s degree with at least 15 years of experience in the field. Transportation Specialist Manages, plans, and implements vehicle scheduling, allocation, dispatching, licensing, and communication functions in accordance with established policies and objectives to effect economical utilization of vehicle facilities. Typically requires 1-3 years of experience in field. Transportation Manager Manages and coordinates the transportation network within an organization. Requires a bachelor s degree in area of specialty and at least 7 years of experience in the field or in a related area. Warehouse Manager Manages and controls storage and distribution activities of the company to ensure maximum utilization of facilities. Typically requires a bachelor s degree and 4-7 years of experience in the field. Director of Domestic Supply Chain Directs an organization s overall domestic supply chain operations, including purchasing and inventory of raw materials, selection of vendors, and distribution of finished goods. Requires a bachelor s degree in area of specialty and at least 10 years of experience GO BEYOND THE GUIDE We hope our 2015 Salary Guide helps you get a better understanding of the numbers and the strategy it takes to hire and retain top talent in this competitive marketplace. Additionally, when you need help finding specialized talent to fit your business objectives, please get in touch with us. For detailed job descriptions, local job market trends and other valuable resources to help you better understand what today s professionals are looking for in a job, please go to where talent meets numbers online visit ajilon.com/salaryguide. 24
YOU HAVE EXCLUSIVE ACCESS TO OUR SALARY GUIDE RESOURCE CENTER Visit our Salary Guide Resource Center today for a closer look at how office and administrative professions are shaping industries like Human Resources, Supply Chain & Logistics and Non-Clinical Healthcare. Our Salary Guide Resource Center also offers exclusive industry insights, such as: Access to monthly economic and employment reports, tailored to the professional services sector A featured infographic showing our predictions for the top ten most in-demand professional services jobs in 2015 An infographic featuring the top U.S. cities for hiring professionals in the HR, Supply Chain & Logistics and Non-Clinical Healthcare fields Videos to show you which soft skills candidates can bring to the table, and what to look for when hiring Detailed descriptions for the hundreds of positions listed in our national salary guide We ll be adding new information and interactive content to our Salary Guide Resource Center all year long. Be sure to check back regularly to stay up-to-date on industry trends. VISIT OUR SALARY GUIDE RESOURCE CENTER NOW» Learn more at ajilon.com/salaryguide 25
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