FIRE CERTIFICATION EXAM

FIRE CERTIFICATION Test Form 4 The SERVPRO Fire Certification Exam is designed to evaluate what you have learned in the SERVPRO Fire Certification Course. All answers for this test are based on these materials. Directions: Please choose the best answer for each question. Write answers on the answer sheet (last page). Please enter the Test Form number at top right on the answer sheet. 1. is the most important quality of the restoration technician. a. Speediness b. Professionalism c. Technical know how 2. What safety precautions should be taken when thermal fogging a fire damaged structure? a. Notify local fire department b. Extinguish pilot lights c. Remove people and pets 3. Combustion requires three essential components. They are: a. Fuel, oxygen and heat b. Fuel, carbon dioxide and heat c. A match, gasoline, and wood d. Match, carbon monoxide and oxygen 4. produces smoke and soot residues. a. Certain types of furniture b. Incomplete combustion c. Spontaneous combustion 5. Smoke particles are very small. The approximate size of a smoke particulate is a. 4-5 inches b..1 to 4 microns c. 1/8 of an inch d. Too small to measure 6. Smoke residues will be dry or wet depending on: a. The rate of combustion b. Amount of oxygen present during the fire c. Type of material burning 7.. materials tend to produce wet, large, easily smeared particles of residue or wet smoke. a. Natural (cotton) b. Synthetic (plastics, foam rubber, etc) c. All of the above 1

8. In order to remove the odors associated with a protein fire: a. Clean the kitchen only b. Immediately clean the whole house c. Clean all contaminated surfaces d. Wash the kitchen walls 9. When an oil burning furnace malfunctions and suddenly ignites jarring loose old soot, it is called: a. A disaster b. A puff back c. An oil spill 10. refers to heat being transferred through air movement. a. Velocity b. Convection Currents c. Collision d. Temperature 11. What is the restorer s top priority from the initial inspection of the loss site to the final walkthrough at the job s completion: a. Making a lot of money b. Completing the job as fast as possible c. Satisfying the customer (customer service) 12. odors are also called imaginary odors. These are difficult odors that the customer smells, and the restorer must find a way to deodorize. a. Paint b. Heightened awareness c. Ammonia d. Poultry 13. Odors become more detectable as and increases. a. humidity and temperature b. cool air and freezing temperatures c. cool temperatures and moisture d. humidity and air pressure 14. The first step in basic deodorization procedures, no matter the source, is to : a. panic b. utilize a pairing agent c. remove the odor source and debris d. seal surfaces 15. These deodorants do not eliminate odors but instead cover bad odors with a more pleasant aroma: a. Pairing Agents b. Humectants c. Neutralizers d. Masking Agents 2

16. These deodorants combine or pair up with odor particles: a. Pairing Agents b. Masking Agents c. Absorption Agents d. Adsorption Agents 17. When a substance combines with oxygen this process occurs: a. Oxidation b. Ionization c. Purification d. Subrogation 18. When using an ozone machine to eliminate odors, what materials should be protected or removed from the ozone chamber in order to prevent damage? a. Cotton b. Plastic c. Natural rubber d. Fiberglass 19. What is another name for the type of fog that the Ultra Low Volume (ULV) Fogger produces? a. Dry Fog b. Wet Fog c. Dry Mist 20. To effectively deodorize a firedamaged structure restorers often need to use. a. Only one method b. Ozone only c. A combination of techniques 21. The farther you move from the source of the fire, the noticeable odors become. a. Less b. More c. Somewhat more d. Extremely more 22. Who is responsible to keep the job site safe? a. The customer b. The boss c. Everyone d. The crew chief 23. What happens when smoke residues containing hot oils cool rapidly? a. A residue forms that resembles spider webs b. Whitish marks form only on wooden surfaces c. A film forms on surfaces that can be difficult to remove 24. This type of cleaner is used to restore ceramic tile and grout. It is also effective against mildew, soap scum and hard water deposits. a. Phosphoric acid b. Wall and All b. Oil soap c. All of the above 3

25. For best results, use this method to clean a gloss or semi-gloss finish (for example trim molding painted with semi-gloss): a. Glass cleaner b. Wet cleaning method c. Dry cleaning method 26. What method would you use to clean an acoustical or textured ceiling? a. Wet clean b. Dry clean c. Vacuum d. Enzyme Active Cleaning 27. If cleaning walls and ceilings does not remove all residues, the next option is. a. Sealing and repainting b. Vacuuming c. Removing dry wall d. Dry sponge 28. What method is the safest for cleaning paper wallcoverings? a. Wet Cleaning b. Glass Cleaner c. Dry Cleaning Sponge d. Industrial Cleanser 29. When pretesting wallcoverings: a. Test directly on the wall b. Test in a hidden area like behind a switch plate c. Test with several different sponges 30. Technicians applying strong acid cleaners on tiles in bathrooms should wear the following: a. Goggles and rubber gloves b. Rubber gloves c. No special PPE is required d. Goggles 31. What is the best method for cleaning finished wood furniture and finished paneling? a. Dry clean with vacuum only b. Wet clean and then dry the cleaned area c. Dry Clean d. Wet clean only 32. What is used to apply Wood Crème Paste to a heavily soiled piece of furniture? a. Extra-fine steel wool (0000) b. A paper towel c. A towel d. A gloved hand 33. Replace charred and scorched structural wood framing: a. If the structure is older than 10 years. b. If the structure is older than 15 years c. If the structure is brick d. If the damage results in the loss of structural integrity 4

34. In some cases heat damage causes charring and scorching of wood structural framing. The following methods can be used to clean it: a. Wet cleaning b. Scraping, wire brush or abrasion blasting c. Vacuuming d. Dry cleaning sponge 35. What are the four major categories of hard floors? a. Wood, tile, vinyl, stone b. Resilient, nonresilient, concrete and wood c. Resilient, nonresilient, asbestos and tile 36. Heavy smoke residues usually require the floor to be cleaned: a. Once b. Twice c. Three times d. It does not need to be cleaned 37. Identify the best example of a nonresilient hard floor : a. Masonry (marble, slate) b. Carpeting c. Wood 39. The following steps are involved in cleaning and sealing ducts EXCEPT: a. Remove and clean vent registers and air intakes b. Remove, discard and replace the filter c. Sterilize walls near ducts d. Wet clean all accessible interiors 40. Cabinet interiors are usually constructed of unfinished wood. As a first step, remove residues with: a. A dry cleaning sponge b. Wood crème paste c. Sanding 41. What should you check before wet cleaning ceiling light fixtures? a. Make sure the electricity is off b. Make sure the electricity is on c. Pretest the finish and cleaning method d. A and C are correct 38. Restorers may not need to clean the HVAC system on every fire damage; however, the restorer should always: a. Turn it on b. Turn it off c. Inspect it 5

42. This metal was a component in paint before 1986. a. asbestos b. iron c. lead 43.If working in a structure that contains heavy, loose soot residues, the technician should wear. a. A hat b. A respirator c. Goggles 44. On a fire damage job, your ultimate customer is the. a. Adjuster b. Insured or property owner c. The neighbors d. The agent 45. Smoke damage tends to increase if the increases. a. Air temperature b. Square footage c. Cubic feet 46.The first step to remove loose soot from a delicate fabric is: a. clean with dry solvents b. clean with wet detergent c. perform a dry soil removal technique d. freeze the garment 47. When mixing cleaning products, use a. a. Spoon b. Measuring cup c. Glug-glug method 48. This device vaporizes solventbased deodorizers, generating a smoke consisting of very small particles. a. Ozone machine b. Roto c. Extractor d. Thermal fogger 49. OSHA requires: a. Appropriate safety equipment b. Safety training c. A written hazard communication program 50. Over fogging with a thermal fogging agent in a confined space may cause: a. Increased humidity b. Condensation on the windows. c. Excess of oily residues d. Enhancement of smoke odor 51. Chlorine bleach is an oxidizer that can have a negative impact on nylon. It can cause nylon to: a. Discolor b. Combust c. Corrode 6

52. In a light-to-moderate fire damage situation, where do you begin to remove smoke odors? a. Kitchen b. The room of the fire s origination c. The attic d. The room farthest from the source 53. The best technique for washing painted walls is to use: a. Circular, overlapping strokes b. Up and down strokes c. Back and forth motion 54. The end result of wet cleaning porous brick can be seen: a. As you are cleaning b. After the surface is cleaned and completely dry c. Only after a year of curing time 55. Strong acid cleaners are used on brick as a last resort because: a. They take too long b. They coat the surface with film c. They can etch surfaces 56. The reason to remove charred surfaces at the beginning of the job is to: a. Eliminate the potential of the material releasing odors b. Visually improve the job site c. A and B are correct 57. The difference in finish between a brick wall and a brick floor is: a. Floors are usually sealed b. Walls are usually sealed c. Walls are easier to clean d. A and B are correct 58. This is the term that the industry uses to describe turning a fire damaged building back to the way it was before the fire: a. Total loss condition b. Preloss condition c. Better than new condition d. Almost like new condition 59. In fire damage restoration jobs, attics can present unique challenges and considerations because attics often: a. Contain storage of personal belongings b. Are constructed of porous, unfinished wood c. Have limited access d. All of these 60. Insulation involved in fire damage a. Is usually less expensive to replace than clean. b. Can sometimes be salvaged c. Does not always lose its insulating capabilities 7

61. When using Carpet and Upholstery Cleaners (or any cleaner), do this to make sure the fabric is stable: a. Pretest on a hidden area b. Saturate with lots of water c. Clean it with a dry sponge 62. This is a mildly acidic solution used on fabrics and carpets after cleaning with a Carpet and Upholstery Cleaner: a. Carpet Pretreatment b. Fabric Rinse c. Carpet Cleaner d. Dry Solvent 63. When using electrical equipment in a wet environment, OSHA requires the use of: a. Extension cords b. Ground Fault Circuit Interrupters (GFCI) c. Tyvek suits 64. When cleaning fire damaged upholstery, a restoration professional s goal is to: a. Clean and preserve the upholstery b. Remove preexisting stains c. Remove lingering pet odors 65. When using cleaning products on a restoration job, they should be: a. Hidden under the kitchen sink b. Kept out of reach from children c. Properly labeled d. B and C are correct 66. Wood crème paste should be applied in a. The direction of the wood grain. b. In a sideways fashion (not in the same direction as the wood grain) c. Without the use of a glove. 67. During a move out, hard wood furnishings should: a. Never rub against each other b. Have drawers removed before moving c. Have pad wrapped on each piece before loading 68. Fine china and crystal that has been smoked damaged should be cleaned: a. In the dishwasher on high heat b. In the dishwasher on low heat c. By hand 69. How does a fire restoration company provide emergency services: a. From 9 am to 5 pm daily b. Being available 24 hours a day c. Working every other Saturday 8

70. Property owners are usually distraught over their loss. Restorers need to show: a. Professional empathy b. The way to buy more insurance c. Both A and B 71. Smoke particles from incomplete combustion may contain these cancer-causing agents. a. Red dye # 1 b. Fiberglass particulates c. Polycyclic aromatic hydrocarbons (PAH) 72. What does the soot from a protein fire usually look like? a. Black or Gray b. Yellow or almost invisible c. Purple d. SERVPRO green 73. Dry cleaning solvent is an industrial waste and must be disposed of in: a. A toilet b. A storm gutter c. A septic system d. An approved disposal site 74. This is the term used to describe the time needed for the soils to dissolve and the chemical action to work: a. Dwell time. b. A really long time c. Clean time. 75. means that the detergent acts as a connecting link between oil and water molecules, allowing them to be mixed evenly through the cleaning solution. a. Compulsion b. Emulsion c. Repulsion 76. When using solvents: a. Wear appropriate PPE b. Remove all people, plants and animals c. Provide enough ventilation and do not use HVAC system 77. The efficient cleaning process that uses sound waves to form and instantaneously implode millions of tiny vapor bubbles uses a: a. Ultrasonic Cleaner Tank b. Ozone Machine c. Dry Cleaning Machine 78. This type of bleach takes oxygen away from stains. It changes the chemical structure and breaks down the stain. a. Reducing bleach b. Really strong bleach c. Increasing bleach 9

79. Who finds value in a written estimate prepared by the restorer? a. The Insurance Adjuster b. The Insured (customer) c. The Restoration Vendor 80. Pretesting is performed to determine three different factors. Choose the one that does NOT apply: a. To see if residues are cleanable b. To see who pays the restorer c. To see if the damage was preexisting d. To see where the smoke residues are located 81. If it is necessary to board up a structure after a fire, the most important aspect to keep in mind about the boardup is: a. It must be sturdy and durable to protect against intruders and weather b. It should look attractive c. It should match the house 82. sponges are made of rubber and contain no chemical products. They clean smoke residues from surfaces through absorption. a. Latex b. Dry Cleaning c. Foam d. Natural Sea 83. Identify the dry precleaning method: a. Brushing b. Vacuuming c. Compressed Air 84. If you are cleaning windows in a fire damaged structure, you should clean: a. The glass only b. The glass, the framework and any hardware c. The framework only 85. This type of soap contains no harsh or strong alkalis. It is an excellent cleaner for kitchen cabinets, wood floors and paneling. a. Wood Oil Soap b. Wall and All c. Dry Cleaning Solvent d. Bleach 86. Carpeting is often restorable after a fire damage. However, if the, then it is permanently damaged: a. Carpet collects a light dusting of soot b. Carpet looks dirty c. The carpet s texture changes completely 10

87. When restoring books or artwork, use the aggressive methods first. a. Most b. Least c. Both A and B 88. Toxic materials such as asbestos are frequently released into the air during: a. Washing surfaces b. Demolition of structure c. Sanding d. B and C are correct 89. Restoration is typically expensive than replacement. a. Less b. More c. Equally 90. Solvents do not have a ph. For a substance to have a ph value, it must contain this: a. Gasoline b. Water e. Oil f. Soap 91. After a fire, ph paper can be used to test smoke residues and determine if the residue is: a. Acidic b. Oily c. Saturated 92. Some of the gases that make up smoke are. Some examples would be carbon monoxide, hydrogen cyanide, and hydrogen chloride. a. Toxic b. Non-toxic c. Organic 93.Heat lines may be visible in rooms where the fire was very hot. Above the heat line, residues are to remove because heat opens up pores in surfaces. a. Easier b. More difficult c. About the same in difficulty. 94. Hot smoke is driven by pressurized air with force. It is called: a. Free smoke b. Regular smoke c. Driven smoke d. Double smoke 95. Closed doors stop smoke. a. Cannot b. Can c. Must e. None of the above. 11

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