SIME DARBY HEALTHCARE MANAGEMENT & CONSULTANCY SERVICES Your partner in world-class healthcare Sime Darby Healthcare Sdn Bhd Lot 2, Jalan Lapangan Terbang Subang Seksyen U2, 40150 Shah Alam Selangor Darul Ehsan, Malaysia
THE SOLUTION TO WORLD CLASS HOSPITAL SERVICES SIME DARBY HEALTHCARE Sime Darby Healthcare is a world class medical group with a truly Asian touch. Armed with years of growing local medical institutions into internationally accredited institutions, Sime Darby Healthcare combines a well blend of Asian perspective to modern hospital management and administration. Sime Darby Healthcare Group (SDH) is a business division of one of Southeast s largest conglomerates, Sime Darby Berhad which has a global presence in more than 20 countries. The Healthcare Group, one of the 6 divisions of the conglomerate, comprises four medical centres and a nursing and health sciences college. 1. Sime Darby Medical Centre Subang Jaya(SDMC SJ) a multi-disciplinary tertiary hospital and houses a world class Cancer & Radio surgery Centre. 2. Sime Darby Medical Centre Ara Damansara (SDMC AD) - a tertiary centre of excellence for brain, heart, joints and spine. 3. Sime Darby Specialist Centre Megah [SDSC M] a day care ambulatory centre. 4. Sime Darby Medical Centre ParkCity [SDMC PC] to be a dedicated tertiary Women & Child Centre. 5. Sime Darby Nursing & Health Sciences College [College] an up and rising medical sciences college. What do we provide in Management & Consultancy? As a key player in the local and regional medical industry, Sime Darby Healthcare has more than 26 years experience managing its flagship hospital, Sime Darby Medical Centre Subang Jaya (SDMC SJ). The Management &Consultancy division is made up of experienced healthcare professionals. Page 1 of 7
We undertake to help investors who are planning to build hospitals, operators who want to manage their facilities more effectively and efficiently, and hospital administrators who wish to improve the quality of care for the patients they serve. Our advisory services are provided in the following categories: Design and Planning Design and layout of a new or existing medical facility to achieve operational efficiency and patient safety. Medical equipment needs appropriate for the services provided Manpower planning, recruitment and labour productivity improvement strategies Operation and Administration Design patient / customer-centric work processes Operating policies and procedures development Nurse competency enhancement and implementation of good nursing practices Patient safety practices using the international standard of JCI (Joint Commission International) as a guide Corporate and clinical governance leadership structure Hospital Management Information System system selection and implementation Human resource training and development, including customer service skills Marketing and Customer Service Management Strategies for marketing, branding and communication Customer service excellence and complaint management Cultural transformation to help employees embrace change in an increasingly competitive healthcare environment Quality and Risk Management Risk management, incident investigation and root cause analysis Emergency response plans, e.g. Code Red (Fire), Code Blue (CPR) Hospital performance measurement Quality tools Accreditation to JCI Page 2 of 7
Why choose Sime Darby Healthcare? Sime Darby Healthcare is committed to the delivery of patient care with the best clinical and comprehensive customer-focused healthcare services. At a glance we are backed by all these and more:- 1. Our people we have a pool of the best talents in the country running our establishments. 2. Our care we provide customer-focused service delivered with genuine care and integrity. 3. Our services we are an established JCI accredited healthcare provider in Malaysia with multiple quality awards. 4. Our consultants we have with us the key opinion leaders in their field of expertise, overseas-trained and extremely innovative medical professionals. 5. Our technology we have invested in highly sophisticated and current medical facilities to ensure world class diagnostics excellence and treatment options. Our Experience in Management &Consultancy Services Sime Darby Healthcare s (SDH) venture into management & consultancy began in 1986 when it secured a contract with Malaysia s largest petroleum company, Petronas to manage its ambulatory care clinic in the east coast of Malaysia. Besides seeing to the healthcare needs of its employees and their families, SDH also handles emergency evacuation for its off-shore operation up to today. In recent times, SDH was appointed by Hoan My Medical Corporation ( HMMC ), a private hospital group in Vietnam that owns six hospitals, two International Clinics, a Women Breast Center and Healthcare Management Organization Corporation. HMMC is currently building a new Hospital in Ho Chi Minh City which it will open before end of 2012. SDH was to guide the Hoan My s management team to set up the new hospital which was then under construction. Its project scope includes a review of layout plan of the new hospital, recommend the appropriate medical equipment, manpower plan, recruitment and training needs analysis, patient safety practices in accordance with the JCI Standard, and much more. SDH recently completed its contract after the hospital group was bought over by Fortis. All in all, SDH spent eight months on the project with positive results which HMMC deeply appreciated. Page 3 of 7
More about Sime Darby Healthcare facilities 1. Sime Darby Medical Centre Subang Jaya This is the flagship hospital of the Group. It started operations in 1985 as a community based hospital servicing the suburbs of Kuala Lumpur. Over the years, it has grown to a leading multi-disciplinary tertiary hospital in the country and the Asia Pacific region. Along the way, it has earned the trust of being the leading private healthcare facility and achieving accolades via local and international awards and accreditations Brief overview: ISO-accredited; multiple award winning 393-bed private hospital in Selangor, Malaysia. Major awards include the Prime Minister s Quality Award (1998 and 2003), The International Asia Pacific Quality Award (2000), Malaysia Branded Service Champion Award 2009 (category: hospital) and Malaysia Business Ethics Excellence Recognition Award 2010 (category: large organizations). Regional referral centre for niche services, such as complex cancer treatments, epilepsy surgery, vascular and interventional radiology, bone marrow transplants, advanced laparoscopic weight-loss surgery, endoscopic spine surgery, minimally invasive computer-assisted joint replacement surgery, urology, infertility management and diagnostic cytogenetics. Forefront of medical technology in the country, boasting the latest state-of-theart systems such as the 64-slice PET/CT scanner, 3-Tesla MRI, 3D High Dose Rate brachy therapy, Dual Source CT scanner and Tomo Therapy Hi-Art system for cancer treatment. Achieved various clinical and surgical milestones in the fields of adult cardiac surgery, paediatric liver transplant, cancer therapies and interventional radiology. Page 4 of 7
2. SIME DARBY SPECIALIST CENTRE MEGAH (SDSC MEGAH) Medical & surgical day centre providing a broad spectrum of specialist services at affordable rates in Petaling Jaya. Wide range of services such as cardiology, general medicine, obstetrics and gynaecology, ENT, paediatrics, urology, cosmetic surgery, etc. Well-supported by modern operating theatres, endoscopy, laboratory, pharmacy and radiological facilities. Centre of Excellence for women s health: Menstrual Clinic, Breast Imaging Centre, Women s Wellness Programmes and Day-Care Cosmetic Surgeries. ISO 9001:2008 accredited. 3. SIME DARBY NURSING & HEALTH SCIENCES COLLEGE One of the pioneers in nursing education in Malaysia. For the past 15 years, the College has an average annual pass rate of 98% for examinations conducted by the Malaysian Nursing board. Page 5 of 7
Distinction of bagging the Seri Zamrud Excellent Nurse Award from the Ministry of Health Malaysia, in 2007. Programmes offered - Diploma in Nursing, Diploma in Nursing (Assistant Nurse Conversion programme), Diploma in Medical Laboratory Technology, Diploma in Physiotherapy, Post-Diploma Professional Certificate in Peri-Operative Nursing, Post-Diploma Professional Certificate in Critical Care Nursing, Post-Graduate Certificate in Teaching Methodology, English Language Proficiency Programme, Basic Healthcare Course and First Aid and Cardiopulmonary Resuscitation Skills Training. 4. SIME DARBY MEDICAL CENTRE ARA DAMANSARA (SDMC AD) Centre of Excellence for brain, heart and spine & joint diseases; opening in January 2012. 220-bed private medical centre in Ara Damansara, Selangor Darul Ehsan. 1 st comprehensive and dedicated Brain Centre in the country. Offers Stroke Clinic, comprehensive epilepsy management programme, EEG studies laboratory & state-of-the-art equipment for early diagnostic and treatment capabilities. Spine & Joints Centre will focus on endoscopic spine surgeries and minimally invasive computer-assisted total joint replacement surgeries. Heart Centre offers the full spectrum of services ranging from cardiothoracic surgeries to interventional cardiology and electrophysiology. State-of-the-art Rehabilitation Unit with hydrotherapy pool, occupational therapy, audiometry, musculoskeletal rehabilitation using wax and splints and a Child Development Centre and speech therapy. Services such as bedside admission (unlike the conventional admission process), an interactive TV system in patient s room, a premier lounge and separate access to emergency consultation room and wards would be made available. Page 6 of 7
5. SIME DARBY MEDICAL CENTRE PARKCITY 300-bed private hospital in Desa ParkCity opening in 2012. Centre of Excellence dedicated to comprehensive women s and children s healthcare with focus on breast oncology, child development and the treatment of chronic diseases such as diabetes. Contact us for more information Address: SIME DARBY HEALTHCARE SDN BHD Lot 2, Jalan Lapangan Terbang Subang Seksyen U2,40150 Shah Alam Selangor Darul Ehsan, MALAYSIA. Tel: +(603) - 5639 1212 Fax: +(603) - 7846 0925 Your contact person: Ms Wu Chin Huei Vice President, Management Services Sime Darby Healthcare Sdn Bhd Direct line: +(603) 7839 9954 E-mail:wu.chin.huei@simedarby.com Website: http://www.simedarbyhealthcare.com Page 7 of 7