arvato systems Globalized Data Center Service Solution the spirit of solutions
Agenda Overview of DC Service Market arvato Globalized DC Service Concept of DC Service Service Package of DC Service -arvato confidental- 2
Overview of DC Service Market Current Market Data center continues to mature and has a broad market space 2014 2013 China data center market (100 million) 105 133 China IT outsourcing service market (100 million) 628 493 2012 88.9 387 2011 71.4 309 2010 58.1 242 2009 46.9 190 2008 37.8 CAGR=23.8% 149 CAGR=27.4% 0 50 100 150 0 200 400 600 800 Marketing report based on the 2010-2014 analysis and forecast report for the data center market in China and 2008 analysis report and 2009-2013 forecast report for China IT outsourcing service market
Agenda Overview of DC Service Market arvato Globalized DC Service Concept of DC Service Service Package of DC Service -arvato confidental- 4
arvato Globalized DC Service Anytime. Anywhere. _ Worldwide Service network for our customer _ 9 Support Centers supply follow the Sun Services, available 24 hours a day, seven days a week _ Own 8 data centers in Europe, American and Great China, total 100,000 sq.ft, 30+ high level partner data center all over the world Local Data center Support Offices Birmingham Toronto London New York Gü tersloh Westminster Shanghai Bangkok Singapur Kuala Lumpur 5
arvato Globalized DC Service We manage large amount of data center resource in the world Highly secure data center premises 100,000 sq.ft Online 53,820 sq. Ft backup Network Security >150 firewalls >350 Internet connections >4,000 client connections Microsoft Exchange Support 238,500 users 70 countries Storage Capacity 1750 TB net usable hard disk storage 4.1 PB backup storage SAP Systems 300 systems 1,300 customer company Databases & Applications 2,120 db 3,200 applications Managed Server 14,300 X86 Server 2,500 Unix Server Certified Security ISO/IEC 27001 ISO 20000 Service Desk 21,300 calls per month 63,000 tickets processed per month
arvato Globalized DC Service Data Center Service in China Transfer from a Data Center Resource Provider to a Data Center Service Provider Data Center Resource 2 owned DC 1 core corporate DC 15+ partner DC all over China End Customers Data 1,200 Million great china end customer private data OMC Network Operation Center Multi-layer Monitor Center Security operation Center Process Monitor Center Managed Server 600 Windows Server 550 Linux Server 50 Unix Server Serviced Customer 50+ Internal Customers 20+ Great China Customers. Managed Application 242 Databases 112 Web applications 21 Virtulization systems Cloud Service/SAAS arvato Cloud Corprate with Oracle Corprate with Vivavo Certification ISO/IEC 27001 IBM Premium BP Orace/Microsoft Golden BP Operation Service 15+ incident 170 + Eliminate risk 5000+ tickets
Agenda Overview of DC Service Market arvato Globalized DC Service Concept of DC Service -Overview -Resource Service -Technical Service -Process Service -Strategy Service Package of DC Service -arvato confidental- 8
Overview What s arvato Data center service, different layer, different focus Strategy Support business strategy Support IT strategy Process Service Operation process based ITIL: Incident MGM, Problem MGM, Change MGM, Release MGM Security process based ISO27001:Physical Security, Network Security,logical Security Compliance process based Sox/C-sox:Mail archive, Data archive, BCP/DRP Technical Service Server & Network Design Sizing Purchase Integration Installation Maintenance Virtualization/ Cloud VMware Redhat Xen Ctrix Suse SAAS PAAS Platform OS MGM Middleware MGM Database MGM Data MGM Mail MGM Office MGM ERP Basis MGM Monitor Environment Device Network OS Middleware Database Backup Business Resource Service Data Center Facility: Building,Power,Physical,Fire-proof,Water-proof,Air-condition Network Choosing: Internet,MPLS, SDH, VPN ISP Service:DNS,Space rental,cdn, BGP, Domain name,
Agenda Overview of DC Service Market arvato Globalized DC Service Concept of DC Service -Overview -Resource Service -Technical Service -Process Service -Strategy Service Package of DC Service -arvato confidental- 10
Resource Service Own Datacenter in Great China, focus on CRM hosting and Enterprise hosting arvato systems data center built in 2000,T-2+ level,have No A, No B two zone, which total have 4000 sq.ft We supply multi-service like hosting,system operation, network service and security service for more than 70 customers, most our customers are in fortune 500, about 120,000,000 customers personal data are stored in our data center Infrastructure Operation Service ISO 27001 arvato OMC Center Multi- Monitor system DC A Zone DC B Zone
Resource Service T3+/T4 level core corporate data center GDSI DC Corporate with GDSI, arvato owns a high level, T3+/ T4 level datacenter at Kunshan,the city near by shanghai. We also have our server rack zone in the other GDSI data center all over china 昆 山 数 据 中 心
Resource Service arvato has many high level data center partner in Great China arvato systems also supply high level operation service in partner data center, if customers need.the servers and devices in these partner data center are also monitored and maintained by arvato system s data center service term. ShangHai Beijing HongKong Tier -4/3+ Hogen IDX GDSI Guoke CT- NanHui China Telecom Centrin Data System China Unicom Hogen NTT Fujitsu Mega iadvantage Hogen SINNET Hutchison Tier -3 GDSI Capgemini 21vianet China Unicom NTT China Unicom China Unicom Wharf T&T Tier -2 China Telecom - 3 star China Telecom Jardine One Solution
Resource Service Network Choosing Characteristic- blue Service-black Bandwidth-red MPLS higher security, high-speed, high stability, highly scalable, support hub-spoke vpn network, could connect to foreign 1. Lease arvato s line to Europe 2. Apply a separate line 1Mbps~1000Mbps for China 1Mbps~155Mbps for foreign all kind of internet resource such as ADSL, FTTP, IP MAN and SDH etc. 1. Lease arvato s line 2. Apply a separate line 512Kbps~2Gbps Internet Network Choosing SDH highest security, high-speed, costeffective, stability, low rates of information, support point to point connection, only China 1. Lease a separate line 2Mbps~2Gbps BGP realize north-south interconnected 1.Lease a separate line 1Mbps~100Mbps VPN support IPSEC or SSL VPN, high security, small investment, easy to migrate 1. Set up on arvato s firewall 2. Purchase a separate VPN device according to internet line 14
Agenda Overview of DC Service Market arvato Globalized DC Service Concept of DC Service -Overview -Resource Service -Technical Service -Process Service -Strategy Service Package of DC Service -arvato confidental- 15
Technical Service Hardware & Network Service Design & Sizing Hardware Sizing Infrastructure Design Solution Design Network Topography Maintenance Hardware Daily check Hardware Status Monitor Ability Monitor Performance Monitor Trouble shooting Report Service Server &Network Hardware Acceptance Server Initial Setup Server Performance turning Server Network Configuration Purchase & Integration Hardware Requirements Confirm Software Requirements Confirm Hardware Purchase Software Purchase Server & Network equipment Hosting Internet Line Lease Installation
Technical Service Virtualization Service / Cloud Service SAAS Private Cloud Computing Platform Initial Setup & Maintenance Red Hat Enterprise Virtualization VMware ESX Ctrix Xen Public Cloud Computing Rental Microsoft Hyper-v PAAS
Technical Service Platform Operation Service Coding Layer Backup Layer Application Layer Database Layer System Layer Vritualization Layer Server Layer Network Layer
Technical Service Multi- layer Monitor system, supply 24*7 service PV UV Order Member Customized data CPU Usage Monitor Memory Usage Monitor Disk Usage Monitor Network Performance Monitor Customized Threshold Network Connection Check Network Topology Traffic Analysis Daily/Weekly/Monthly/ Annual Traffic Chart Customized Chart Datacenter Monitor Power Supply System Monitor AirCon System Monitor Temperature and Humidity Monitor Security System Monitor Business DB/ Middlewa re OS Performance Monitor Service Availability Monitor Network Line Monitor Hardware Status Monitor Environment Monitor Phone alter Engineer level SMS alter Manager level Mail alert Regular level DB TOP SQL DB connection DB status PQA/ SGA status Middleware connection JVM Status URL Availability FTP Availability Website Availability Database Availability OS Availability Middleware Availability Hardware Running Status Check Hardware Diagnosis BIOS Firmware Upgrade SCSI & SCSI RAID Status Report Remote Connection Function Connection Method - GUI - CLI
Agenda Overview of DC Service Market arvato Globalized DC Service Concept of DC Service -Overview -Resource Service -Technical Service -Process Service -Strategy Service Package of DC Service -arvato confidental- 20
Process Service Overview
Agenda Overview of DC Service Market arvato Globalized DC Service Concept of DC Service -Overview -Resource Service -Technical Service -Process Service -Strategy Service Package of DC Service -arvato confidental- 22
Strategy Service Data Center is core infrastructure of Business Core Business Business Support Business Application IT Strategy Support Application Data Center IT Governance Infra Plan ISMS Setup Operation System IT Internal Audit Status Assessment ITIL Setup SOX Compliance Gap Analysis ITSM Setup Re- Plan Phase1 Phase2 Phase3
Agenda Overview of DC Service Market arvato Globalized DC Service Concept of DC Service Service Package of DC Service -arvato confidental- 24
Service Package of DC Service Customized Service Scope Strategy Service Strategy plan Strategy analysis Strategy adjust BCP Monthly suggestion Yearly review Resource Service Data center Rental Internet Choosing, BGP service SDH/MPLS/S2S VPN CDN Service Data Management Service Data level classification Backup policy management Backup record Recover test Data archive management DRP indentify/management DC Service Infra Design Service Network Design Infra capacity sizing High availability design Backup structure design Technical security design DR design Security Service Security policy management Security process management Hot ID management Monthly Security suggestion Quarterly Risk indentify Yearly Internal Security Audit The third party security Management Operation Service 7*24 OMC service / Monitor Device Management Virtualization platform Management Platform Management Operation process Management Daily check / Schedule work Open IDC platform support Request handle Asset management
Thank you for your attention. Sunny Gao(Senior Manager) Email: Sunny.Gao@bertelsmann.com.cn Tel: + 00 86 21 54630606 8674 Mobile: + 00 86 13761010248