The Benefits of Managed Services at

Transcription

1 The Benefits of Managed Services at When I first joined Kinross in early 2009, I realized we had a lot of work to do to improve our deployment and utilization of JD Edwards. The only area related to JDE that was functioning and stable, was our CNC functions and our relationship with Mid-Range. Being a maturing IT organization and dealing with significant expansion of JDE, Mid-Range managed services provides excellent value and support in helping Kinross grow and maintain stability of our technology infrastructure for JDE. Mid-Range truly has a world class CNC team with extensive expertise and experience. We were pleased to enter into a new contract last year, and expect and long and productive partnership. It really is great working with a Vendor who feels like an extension of our own team. Stephen Kerrigan Director, Business Applications Presented by: Jean-Luc Petitjean Senior JDE CNC/ Security Specialist and Jesse Barrett Manager, Managed Application Services

2 Agenda Who is Kinross & what Benefits are they Realizing? Who is Mid-Range? The Complexity of CNC Tasks How can Managed Services Help You Hosting Options Available Questions Draw

3 Who is Kinross? Global Mining Company running JDE 8.10, upgrading to 9.0 Operating mines in USA, Brazil, Chile, Russia (Exploration in Ecuador & Canada) Single instance of JDE (Toronto) supports 7 mines and 10 offices around the world Approx. 900 concurrent users (expected to grow to >1300) Support in 4 languages (Portuguese, Russian, Spanish, English) and 5 time zones Mid-Range client for 8 years

4 Benefits of Managed Services for Kinross Access to a pool of Mid-Range s Senior CNC Consultants Mid-Range provides Kinross with access to Oracle through their Platinum Partnership with Oracle Mid-Range provides Complimentary Software solutions to save Money ALL Out Security Reports Now Mid-Range is a trusted advisor and we have a true partnership with them. Keep abreast of Application and Tools Release Roadmaps Mid-Range team bends over backwards to make sure everything runs properly Monthly Meetings Yearly Strategy Meetings Built-in Project Management Mid-Range can bring Best Practices to Kinross For Example - Change Management Process

5 Benefits of Managed Services for Kinross As a Managed Services Customer, Kinross receives preferred rates on all JDE Resources (CNCs, Developers, Application Consultants and Project Managers) Monitoring of the system This has allowed Mid-Range to take the initiative to fix problems on the system before user notice One Team to Manage Infrastructure and DR Solution for JDE Now Building an HA Solution with Mid-Range Provide System Status Reports Uptime Report Major Incident Report Uptime Report Incident Report

6 Key Kinross Projects Managed by Mid-Range in the Last 18 Months Partitioned the AS/400 in response to Kinross expansion of JDE into Brazil\Russia OS Upgrade of DV partition OS Upgrade of PD partition Installation of 9.0 for new project in Chile Code current for 9.0 Tools Upgrade of 8.10 to

7 Mid-Range Computer Group Inc. Founded 1988 $40+ Million in Revenue 100+ Staff Privately held organization and profitable in all 22 years Largest, most experienced Oracle JD Edwards EnterpriseOne consulting practice in Canada Strong presence in United States

8 The Mid-Range Advantage Solid focus only on JD Edwards ERP Emphasis on customer satisfaction All consultants experience of 10+ years with JD Edwards 90% of our consultants from the former JD Edwards Numerous JDE hosted customers or Managed CNC Customers Numerous 9.0 implementations & upgrades Over 30 consultants and Project Managers (PMP Certified) Two owned and operated Data Centres End to End provider of complementary services: Hardware sizing and support Disaster Recovery & High Availability Managed Services

9 The Mid-Range Advantage Oracle JD Edwards Reseller Oracle CRM On Demand Reseller ReportsNow Reseller ALL Out Security Reseller

10 Technical Services Disaster Recovery Planning, Testing, Hot Sites High Availability Implementation & Hosting Facilities Management / Managed Service 24/7/365 Operational Support & Monitoring OS Upgrades, and Scheduling Software Implementation AIX /OS/400/ Windows Best Practice Backup Audits, Design & Installation VMware Installation & Tuning Hardware Installation and Upgrades Operating System Upgrades Education & Training

11 Contact Information Dino Marchioli Vice President, Client Services w (905) (x2274) c (416) Jennifer Payne Account Executive Oracle Applications and Services jpayne@midrange.ca w (905) (x2244) c (416)

12 The Complexity of CNC Tasks Deployment Server Enterprise Server Business Services Server HTML (JAS) Server Data Server OMW Portal Server Change Management User Profiles Security Package Deployments Package Builds Code Current Tools Release OCM Environments Setup and Maintenance Server Manager Web Development Clients INI configurations Printers Upgrades Troubleshooting Application/Logic Server Data Access Server Workgroup Server Log Review and Management ESU Data Sources Path Codes HTML Generations

13 Required Skill Sets for a CNC JDEdwards EnterpriseOne Basic Development Skills Analytical Skills Unix AS400 Windows Oracle Microsoft SQL Server / MSDE / SSE DB2 TCP/IP Disaster Recovery Active Directory General Web Skills HTML FTP HTTPD.CONF

14 Mid-Range CNC Tasks at Kinross Split Production vs Development Mid-Range Responsibilities Monitor System Managing EnterpriseOne Services on iseries 1 Full Production Package, Deployment and Generation per Month 3 Production Update Packages, Deployments, and Generations per Week Technical Issue Troubleshooting 3 Days of DR Support/Year Environmental Data Refreshes ESU installs to PD Audit Reports Deleting *SQL Packages Password Resets iseries Printer Setup iseries User ID setup on iseries Language Support Vertex Year End and Quarterly Updates Other Tasks Available User, Role and Security Maintenance Menu / Task Maintenance Object Promotions Technical Table purges Scheduler Maintenance Cross Reference Utility rebuilds

15 Focus on Your Core Strengths Most Customers don t employ Full Time Senior CNC Consultants CNC is just one of their responsibilities Keep control of your technology and let Managed Services control your JDE environment Having Expert CNCs that know your system through a Managed Services contract can lead to much faster issue resolution times Reduce the Risk to your System

16 Cost Benefits Overall Benefits of Managed Services Managed CNC Services may save over 50% of your current CNC cost What is the Cost of an Employee and how many CNCs do you need? Vacation and Sick Days Hiring and Turn-Over Predictable Cost Structure Remote Work (not limited to local resource pool) No more Training or Learning Curves lets you Realize Your Goals Faster Keep up to date with technology changes

17 Support Help Desk Support Open a ticket with a quick Or call a number Hours of Support Regular Business hours Monday to Friday - 8am to 6pm 24/7 support Flexible. What ever your business needs! Control who in your organization can do what Contact Matrix Create an SLA (Service Level Agreement) that makes sense for your Business

18 Hosting Options Available Retainer Based CNC Services Purchase a monthly block of hours that makes sense for your company Have access to an experienced CNC in a time period defined by an SLA Additional hours will be available at a discounted rate Perfect solution for small and large organizations needing to offload their CNC tasks and still maintain control Or for companies with an existing CNC that needs help with Knowledge Transfer Off Hours Work More In-depth CNC Activities etc

19 Hosting Options Available End to End Hosting Place your hardware in our Data Center Our experts will manage the Hardware, Operating Systems, and EnterpriseOne CNC No more concerns about backups or tapes We will monitor the System to make sure you are up and running Our two Data Centres give you the ability for a Disaster Recovery

20 Hosting Options Available Managed Services Leave your hardware anywhere you want Either your internal resources or our Expert Consultants manage the servers Use our Senior CNCs that have the knowledge to keep EnterpriseOne running in an orderly and optimized way We will monitor the parts of the system that we are responsible for and take appropriate corrective action if problems arise

21 Questions?