Flying has always been a dream cherished by mankind, which Club Premier can make come true.

2O11 Users Guide

Flying has always been a dream cherished by mankind, which Club Premier can make come true. Club Premier is the Latin America frequent flyer program that rewards your choice to fly with Aeroméxico, with preferential treatment and excellence. Club Premier Members earn Premier Kilometers or miles every time they travel on Aeroméxico or on a SkyTeam airline and when they purchase services from Club Premier Affiliates. Accrued mileage provides Members with exclusive benefits and upgrades to Clase Premier (Aeroméxico s Business/First class cabin), Club Premier Award Tickets (airline tickets free of charge) and special promotions designed just for you. We suggest you read this to maximize all of the advantages Club Premier has reserved just for you. This contains the Program s mileage accrual and redemption procedures, the Terms and Conditions to use the Club Premier Account, and the Program s general rules. Please call the Club Premier Customer Service Center at 5133-4000 in the Mexico City metropolitan area, or our toll-free number 01 (800) 021-4000 from all other points in Mexico, from 8 a.m. to 10 p.m. every day of the year, for matters related to Club Premier, the Aeroméxico Salón Premier airport Lounges, or Clase Premier. Welcome! Club Premier will meet your expectations and allow you to fly as high and as far as your dreams can take you. Users Guide 01

INDEX 1. PROGRAM BENEFITS 05. SkyTeam 06. Classic Club Premier Membership 08. Gold Club Premier Membership 10. Platinum Club Premier Membership 2. PREMIER MILEAGE ACCRUAL 13. Airline Miles 17. Premier Miles accruals with hotel partners 22. Premier Miles accruals with car rental companies 24. Premier Miles accruals with AeroMexico Visa cards 27. Premier Miles accruals with other Loyalty Programs 40. Premier Miles accruals with other Program Affiliates 41. Premier Miles accruals through aeromexico.com 42. Premier Miles purchases 3. ENJOY YOUR REWARDS 44. Club Premier Reward Travel Guarantee Ticket 45. Premier Miles redemption charts for Reward Travel Guarantee Tickets on SkyTeam airlines 51. Premier Miles redemption chart for LAN Award Tickets 52. Premier Miles redemption chart for Copa Airlines Award Tickets 53. Redeem your Premier Miles for upgrades to Class Premier 54. Other ways to enjoy the Program s benefits 55. Round the World Tickets 56. Premier Miles redemption chart for upgrades to Class Premier 57. Premier Miles redemption chart for upgrades on SkyTeam airlines 60. How to use you Premier Miles 4. TERMS AND CONDITIONS 65. Definitions 68. Terms and Conditions 02

Program Benefits Guía de Usuario 01

SkyTeam is the airline alliance that unites the world by caring more about you. SkyTeam THE GLOBAL AIRLINE ALLIANCE THAT CARES MORE ABOUT YOU SkyTeam is the airline alliance that brings the world s best airlines together to offer you quality service and amazing benefits. Aeroméxico, as a SkyTeam alliance member, allows you to accrue all of your mileage in one single account, your Club Premier Account. Thus, Aeroméxico and SkyTeam let you maximize the Program s benefits for travel on all SkyTeam airlines. SkyTeam automatically recognizes all Club Premier Partners that travel on alliance airlines: Aeroflot, Aeroméxico, Air Europa, and Air France/KLM, Alitalia, China Southern, Czech Airlines, Delta, Kenya Airways, Korean Air, Northwest Airlines, Tarom, and Vietnam Airlines. You can earn the following privileges, depending on your Club Premier Membership status: Earn miles when traveling on all SkyTeam airlines. This mileage is eligible to qualify for unique levels of Club Premier Privileges. Redeem miles for Club Premier Award Tickets (airline tickets free of charge) you can use to travel to more than 850 destinations worldwide. More than 13,000 daily flights that take you any where across the globe. Travel advice and information at 2,100 SkyTeam ticket offices worldwide Single check-in process at your point of origin with your baggage checked through to your final destination. Seamless connections through the extensive SkyTeam hub network. Complimentary access to more than 415 exclusive airport lounges worldwide. Processes designed to make your trip hasslefree for convenient on time travel. 05

Classic Club Premier Membership A WORLD OF BENEFITS FOR YOU Classic Club Premier is the Program s basic status Members achieve by simply joining the Program. As a Classic Club Premier Member, you are entitled to enjoy great benefits each time your travel on Aeroméxico and SkyTeam airlines and purchase services from Club Premier affiliates. As a Classic Club Premier Member you are automatically recognized as a SkyTeam Member, which allows you to earn and redeem miles and obtain global rewards when traveling to more than 850 destinations worldwide. YOUR PRIMARY PRIVILEGES INCLUDE: Club Premier Reward Travel Guarantee(Tickets free of charge) you can order for yourself or someone else up to 11 months before your scheduled departure date. Review the applicable Redemption Chart when ordering your tickets. Subject to availability. Upgrades from Economy Class to Clase Premier on flights operated by Aeroméxico, either: a) By status b) With Miles Terms and Conditions in: www.aeromexico.com A Birthday Bonus equal to 625 Premier Miles will be added to your Club Premier Account, by simply traveling on an AM-code flight either ten days before or 20 days after your birth date, provided you have registered a valid email account on your user profile. You can purchase miles at the applicable rate whenever you need miles to obtain a specific benefit. These must be purchased in multiples of 625 PremierMiles. 06

Club Premier e-bulletin describing the promotio ns we design just for you, provided we have your current email address on file. Classic Clase Premier Members also earn miles when purchasing Gran Plan packages to all of our domestic and international destinations. The opportunity to purchase a Salón Premier Loun ge Membership by redeeming miles or paying the applicable rate. Membership entitles you to participate in Special Club Premier Promotions Club we design exclusively for you with our Affiliates. Go to aeromexico.com to stay informed of the latest news on Aeroméxico and Club Premier; check your Club Premier Account balance, book and buy airline tickets for additional mileage bonuses, and look for information on routes, flights and schedules, among others. We encourage you to register online to receive our exclusive promotions by email, along with your Club Premier Statement and Newsletter. Enjoy Club Premier where you start to dream of flying. Maximize your Membership and remember that all account activities with Aeroméxico, SkyTeam airlines, our affiliates or co-branded cards qualify to extend your balance for a two-year period. Your balance will expire if you do not accrue miles in your account over a 24-month period. See details on each benefit in the Terms and Conditions section of this. 07

Gold Club Premier A DREAM MANY WISH TO SEE COME TRUE Belonging to the Gold Club Premier level means that you occupy a very distinguished membership position and are automatically recognized as SkyTeam Elite member worldwide. This status is established for Members that met one of the following requirements within the last 12 months: A) Earned 31,250 Premier Miles for travel on Aeroméxico and/or a SkyTeam airline. Membership at this level is valid for 12 months. You must meet at least one of the above requirements to conserve privilege after the 12-month period. Travel around the world to more than 850 destinations with the highest distinction and enjoy the benefits reserved specifically for you. As a Gold Club Premier Member, you are entitled to en joy exclusive benefits and privileges created by Sky Team, the global airline alliance that cares more about you. PRIMARY PRIVILEGES INCLUDE Reward Travel Guarantee Club Premier Tickets you can order for yourself or someone else up to 11 months before your scheduled departure date. Review the applicable Redemption Chart when ordering your ticke ts. Subject to availability. Upgrades from Economy Class to Clase Premier on flights operated by Aeroméxico, either: a) By status b) With Miles See Terms and Conditions at: www.aeromexico.com Additional 25% Bonus on mileage earned for travel to any destination on Aeroméxico and SkyTeam airlines, with the purchase of any published fare. A Birthday Bonus equal to 625 Premier Miles will be added to your Club Premier Account, by simply traveling on an AM-coded flight either ten days before or 20 days after your birth date, provided you have registered a valid email account on your user profile. Priority reservation and boarding waitlist on Aeroméxico and SkyTeam airlines. 08

You can purchase Premier Kilometers at the applicable rate whenever you need miles to obtain a specific benefit. These must be purchased in multiples of 625 Premier Miles. Club Premier e-bulletin describing the promotions we design just for you, provided we have your current email address on file. The opportunity to purchase a Salón Premier Lounge Membership by redeeming miles or paying the appli cable rate. We encourage you to register online to receive our exclusive promotions by email, along with your Club Premier Statement and Newsletter. Keep in mind that you must earn at least 31,250 Miles or travel at least 50 flight segments on Aeroméxico and/or SkyTeam airlines over the last 12 months, to maintain your Gold Club Premier Membership status. Gold Club Premier, a dream you have made come true. Gold Clase Premier Members also earn miles when pur chasing Gran Plan packages to all of our domestic and international destinations. Members are entitled to participate in the exclusive promotions we design for Gold Club Premier Members. Maximize your Membership and remember that all a- ccount activities with Aeroméxico, SkyTeam airlines, our affiliates or co-branded cards qualify to extend your balance for a two-year period. Your balance will expire if you do not accrue miles in your account over a 24-month period. Go to aeromexico.com to stay informed of the latest news on Aeroméxico and Club Premier; check your Club Premier Account balance, book and buy airline tickets for additional mileage bonuses, and look for information on routes, flights and schedules, among others. See details on each benefit in the Terms and Conditions section of this 09

Platinum Club Premier MAKE YOUR HIGHEST DREAMS COME TRUE Your access to the highest Club Premier Member ship status, automatically allows you to enjoy the benefits of being recognized as a SkyTeam Elite Plus across the globe. This status is created for Members that met one of the following requirements within the last 12 months: A) Earned 50,000 Premier Miless for travel on Aeroméxico and/or a SkyTeam airline. Membership at this level is valid for 12 months. You must meet at least one of the above requirements to conserve the privilege after the 12-month period. Travel around the world to more than 850 destinations with the highest distinction and enjoy the benefits reserved specifically for you. YOUR PRIMARY PRIVILEGES INCLUDE Club Premier Award Tickets (airline tickets free of charge) you can order for yourself or someone else up to 11 months before your scheduled departure date. Review the applicable Redemption Chart when ordering your ti ckets. Subject to availability. Upgrades from Economy Class to Clase Premier on flights operated by Aeroméxico, either: a) By status b) With Miles See Terms and Conditions at: www.aeromexico.com Additional 50% Bonus on mileage earned for travel to any destination on Aeroméxico and SkyTeam airlines, with the purchase of any published fare. A Birthday Bonus equal to 625 Premier Miles will be added to your Club Premier Account, by simply traveling on an AM-coded flight either ten days before or 20 days after your birth date, provided you have registered a valid email account on your user profile. Guaranteed reservation on Aeroméxico and/or SkyTeam sold out flights, by paying a full Y Economy Class fare. Priority reservation and boarding waitlist on Aeroméxico and SkyTeam airlines. 10

Exclusive Aeroméxico Clase Premier check-in counters or preferential SkyTeam check-in counters, even when traveling in Coach. Complimentary access to more than 415 SkyTeam airport lounges around the world by presenting your Aeroméxico or SkyTeam airline boarding pass and your Platinum Club Premier membership card. Priority boarding and priority baggage handling, with Aeroméxico and SkyTeam airlines. You can purchase Premier Miles at the applicable rate whenever you need miles to obtain a specific bene fit. These must be purchased in multiples of 625 Premier Miles. Club Premier e-bulletin describing the promotions we design just for you, provided we have your current email address on file. The opportunity to purchase a Salón Premier Lounge Membership by redeeming miles or paying the applicable rate. Maximize your Membership and remember that all account activities with Aeroméxico, SkyTeam airlines, our affiliates or co-branded cards qualify to extend your balance for a twoyear period. Your balance will expire if you do not accrue Miles in your account over a 24-month period. Go to aeromexico.com to stay informed of the latest news on Aeroméxico and Club Premier; check your Club Premier Account balance, book and buy airline tickets for additional mileage bonuses, look for information on routes, flights and schedules, among others. We encourage you to register online to receive our exclusive promotions by email, along with your Club Premier Statement and Newsletter. Keep in mind that you must earn at least 50,000 Miles or travel at least 80 flight segments on Aeroméxico and/or Sky Team airlines over the last 12 months, to maintain your Platinum Club Premier Membership status. Platinum Club Premier, a dream you make come true on every single trip. Premium Clase Premier Members also earn miles when purchasing Gran Plan packages to all of our domestic and international destinations. Members are entitled to participate in the exclusive promotions we design for Platinum Club Premier Members. See details on each benefit in the Terms and Conditions section of this. 11

Earn Premier Miless with Club Premier for travel to more than 850 destinations worldwide. Premier Miles accruals on partner airlines As a Club Premier Member you earn miles for travel on Aeroméxico, SkyTeam member airlines and other airline affiliates, based on the applicable accrual charts. Follow these simple steps to make sure the corresponding Miles are accrued in your account: Provide your Club Premier Account Number when booking your travel through travel agencies, Aeroméxico ticket offices, the Aeroméxico Reservations Center, SkyTeam airlines, affiliate airlines and on aeromexico.com. Be sure to book your reservation with your name as it appears on your Club Premier Account. Show your Club Premier card or provide your Account Number at the airport check-in counter. Keep a copy of your airline ticket for clarifications. 13

Remember: That the Miles you earn on Aeroméxico flights will be posted to your earn account 72 hours after your flight Miles earned for flights on SkyTeam member airlines and airline Affiliates are reflected according to each of their individual policies*, which is always within ten days after your flight. Mileage accrual is limited only to flights operated by the airline itself; code share flights operated by non-affiliate airlines do not apply. *Miles earned for travel on El Al are not automatically accrued and you must always call our Club Premier Customer Service Center to request the accrual by providing the required information. You have up to six months from the date of the flight to claim accruals that are not posted to your Account, by faxing a copy of your ticket to the Club Premier Customer Service Center. Each co rresponding Club Premier Member s name must appear on the passenger coupon in order to claim the accrual Chart with details on the miles your earn for travel on flights operated by Aeroméxico Domestic Routes Premier Mileage Accruals Class Fares V, L, W, P K, Q, N, X, H, T Y, B, M, S A, D J From Mexico City to: 75% 125% 150% 150% 200% Acapulco 469 781 938 938 1,250 Aguascalientes Campeche 469 469 781 781 938 938 938 938 1,250 1,250 Cancún 602 1,003 1,204 1,441 1,605 Cd. Del Carmen Cd. Juárez 469 721 781 1,201 938 1,441 938 1,441 1,250 1,919 Cd. Obregón 661 1,103 1,361 1,323 1,764 Culiacán 491 819 983 983 1,310 Chihuahua 583 979 1,166 1,166 1,555 Durango 469 781 938 938 1,250 Guadalajara 469 781 938 938 1,250 Hermosillo 758 1,263 1,515 1,515 2,020 Ixtapa 469 781 938 938 1,250 La Paz 598 996 1,194 1,194 1,593 León Los Cabos 469 551 781 919 938 1,103 938 1,103 1,250 1,470 Los Mochis 579 965 1,158 1,158 1,544 Matamoros Mazatlán 469 469 781 781 938 938 938 938 1,250 1,250 14

Domestic Routes Premier Mileage Accruals Class Fare V, L, W, P K, Q, N, X, H, T Y, B, M, S A, D J From Mexico City to: 75% 125% 150% 150% 200% Mérida 469 781 938 938 1,250 Mexicali 1,010 1,683 2,019 2,010 2,693 Minatitlán 469 781 938 938 1,250 Monterrey 781 938 938 Morelia Nuevo Laredo Poza Rica Oaxaca Puerto Vallarta Reynosa 469 469 469 469 469 469 469 San Luis Potosí Tampico Tapachula Tijuana 469 469 469 1,078 781 781 781 1,796 938 938 938 2,173 938 938 938 2,154 1,250 1,250 2,898 Torreón Tuxtla Gutierrez Veracruz Villahermosa Zacatecas 469 469 469 469 469 781 781 781 781 781 938 938 938 938 938 938 938 938 938 938 1,250 1,250 1,250 1,250 1,250 781 781 781 781 781 781 938 938 938 938 938 938 938 938 938 938 938 938 1,250 1,250 1,250 1,250 1,250 1,250 1,250 1,250 International Routes Premier Mileage Accruals Class Fare V, L, W, P K, Q, N, X, H, T Y, B, M, S A, D J From Mexico City to: 75% 125% 150% 150% 200% Bogotá 1,483 2,471 2,964 2,964 3,953 Buenos Aires 3,463 5,772 6,926 6,926 9,235 Chicago 1,271 2,119 2,543 2,542 3,390 Denver 1,086 1,810 3,476 2,173 2,896 Houston 574 956 2,173 1,148 1,530 La Habana 839 1,398, 1,678 1,678 2,236 Las Vegas 1,120 1,866 2,240 2,240 2,986 Lima 1,987 3,311 3,973 3,973 5,298 Los Angeles 1,159 1,931 2,318 2,317 3,090 Madrid 4,238 7,063 8,475 8,475 11,300 Miami 969 1,614 1,937 1,937 2,583 Montreal 1,739 2,899 3,478 3,478 4,638 Narita 5,253 8,754 10,505 10,505 14,006 Nueva York 1,575 2,625 3,150 3,150 4,200 15

International Routes Premier Mileage Accruals Class Fare V, L, W, P K, Q, N, X, H, T Y, B, M, S A, D J From Mexico City to: 75% 125% 150% 150% 200% Ontario 1,164 1,940 2,328 2,328 3,104 Orlando 974 1,685 1,948 1,948 2,596 París 4,301 7,169 8,603 8,603 11,470 Phoenix 935 1,559 1,871 1,871 2,494 Santiago de Chile 3,078 5,129 6,155 6,155 8,206 San Antonio 528 881 1,056 1,056 1,408 San Francisco 1,406 2,344 2.813 2,813 3,750 San Jose 900 1,500 1,800 1,800 2,400 San Pedro Sula 594 990 1,188 1,188 1,584 Sao Paulo 3,459 5,765 6,918 6,918 9,224 Shanghai 6,016 10,029 12,032 12,032 16,043 Club Premier Members earn a minimum of 625 Premier Miles, even on shorter flights. These are the miles you earn on one-way trips out of Mexico City. Go to aeromexico.com for additional flight information. NOTE: Premier Mileage accruals shall not apply in the following cases: Flights taken prior to enrollment in the Club Premier Program. When the name on the airline ticket does not match that of the Club Premier Membership Card. For travel with discount or award airline tickets. Tickets with discount or promotional fares, or those pertaining to group or charter flights. Free air-travel coupons. Tickets paid with net fares. Free fare tickets. Travel with airlines not affiliated with the Program. Cancelled flights. When the mileage from a particular flight is accrued in another similar program. Each Program airline affiliate reserves the right to accept mileage accruals based on its fares or policies. 16

Chart with details on the miles your earn for travel on flights operated by SkyTeam airlines 100% 125% 150% 200% PREMIER MILES ACCRUALS Coach On domestic routes with A fares Clase Premier (on domestic routes paying a full J fare and international routes when paying an A class fare On international routes paying a full J class fare Economy Class Business Class D Business Class C Business Class J Coach Business Class Coach (Voyageur, Alizé, Premium Voyageur) EconomyClass (EconomyComfort) Coach (Classica) Business Class (Affaires) World Business Class First Class (La Première) Magnifica Class Coach Business Class (130%) First Class EconomyClass Business Class Coach Business, Business Elite First Class Coach Business Class (Premier World) EconomyClass First Class Business Elite Minimum mileage accrual shall be equal to 625 Premier Miles (or the equivalent in Premier Miles), even for shorter distances, except with Air Europa, Copa Airlines, China Southern, Kenya Airways, Tarom, and Vietnam Airlines that offer minimum accruals equal to 500 Premier Miles, even for shorter flights. The 125%, 150%, 175% and 200% accruals, respectively, only apply when paying the full specific class fares. These percentages apply to full Clase Premier J class fares, or special Clase Premier A class fares for travel on Aeroméxico. Accruals apply to airline codes listed on issued tickets. Coach Premium Coach Business Class Coach Business Class C and D OTHER AIRLINES Coach Coach Business First Class EconomyClass Business Class First Class Coach Business Class First Class SkyTeam Aeroflot: full Business Class fares paid in J = 200%, C = 150%, D = 125%; in Coach only with fares paid in Y = 100%, S = 100%, B = 100%, M = 100%, M = 100%, K = 100%, V = 100%, T = 100%, Q = 100%, W = 100%, L = 100%, G = 50%, N = 50%, U = 25%. Alitalia: Depending on the fare paid: in Business Class only with full fares paid in: J, A and D = 150%; in Coach only with fares paid in: Y, B, M, S, K, Q, N, H = 100%; T, L, V = 50%. China Southern: accruals are limited to 40% on M and G class fares. Czech Airlines: accruals are limited to 50% on the following fares: V, N, S, G and W. Tarom: 125% accruals when paying full S fares. Accruals shall be limited to 50% when paying E, T, and W, R, L, Q, U, V, K, G, H and N class fares. Vietnam Airlines: only the discounted J Business Class fare earns 100% mileage. Coach W, S, B, H, L, T and M fares are limited to a 75% accrual. Only applies to the following routes when the flight is operated by El Al: MAD-TLV-MAD, CDG-TLV-CDG-TLV-MIA MIA and JFK-TLV-JFK. LAN: 125% accrual when paying a full W class fare in Coach. 17

Premier Miles accruals with Hotel Partners You have a wide range of options to earn Premier Miles for hotel stays, since the Program includes over 20,000 hotels operated by 21 independent hotel chains and two independent Club Premier Hotel affiliates worldwide. Be sure to follow these steps to earn your Premier Miles for stays at our program affiliates: Provide your Club Premier Account Number when booking your stay, either directly at the hotel or through a travel agency. Be sure to book your reservation with your name as it appears on your Club Premier Account. Show your Club Premier card when checking in at the hotel. Keep a copy of your invoice for clarifications. Remember Consecutive days are considered as one single stay, unless stated otherwise. Maximize your Premier Miles and remember that these do not expire if you register at least one flight on Aeroméxico, SkyTeam member airlines, affiliate airlines or purchases from another one of our Program s affiliates within 24 months. Only one Member per room will be accredited Club Premier Kilometers. Each hotel applies its specific timeline to reflect the Miles earned, which shall never exceed 90 days after your stay. You have up to six months to claim your unregistered Mileage accrual after your hotel stay. 18

Hotels that offer 626 Premier Miles per stay Aqua Barceló Barceló Comfort Barceló Premium Brisas Hotels & Resorts Caesar Business Caesar Park Camino Real Casa Velas Concorde Hotels & Resorts Conrad Hotels & Resorts 1 Double Tree 1 Dreams Resorts & Spas Embassy Suites 1 Fiesta Americana Fiesta Americana Grand Grand Hotel Tijuana Grand Velas Riviera Maya Grand Velas Riviera Nayarit Hilton Garden Inn 1 Hilton Grand Vacation 1 Hilton 1 Hyatt Insside Premium Hotels Lucerna Marquis Cabos Marquis Reforma Me by Meliá Luxury Beach Resorts Meliá Hotels & Resorts NH Hoteles Nikko Now Resorts & Spa Paradisus Park Plaza Hotels & Resorts Radisson Hotels & Resorts Secrets Resorts & Spas Sol Hotels Sol Meliá The Waldorf = Astoria Collection 1 Tryp Hotels Velas Vallarta Zoëtry Wellness & Spa Resorts Hotels that offer 500 Premier Miles per stay Hawthorn Suites by Wyndham 4 Presidente InterContinental Hotels & Resorts 2 Wyndham Garden4 Wyndham Hotels & Resorts 4 Hotels that offer 313 Premier Miles per stay Best Western Country Inns & Suites by Carlson Fiesta Inn Park Inn Sol Hoteles Trip 19

Hotels that offer 156 Premier Miles per night City Suites Hotels that offer 200 Premier Miles per stay Hampton 1 Homewood Suites 1 Home 2 1 Hotels that offer 94 Premier Miles per night City Express Hotels that offer 2 Premier Miles per stay Baymont Inn & Suites 4 Crowne Plaza Hotels & Resorts 2 DaysInn 4 Holiday Inn Express 2 Holiday Inn Hotels & Resorts 2 Hotel Indigo 2 Howard Johnson 4 JW Marriott Hotels and Resorts 3 Super 8 4 Knights Inn 4 Marriott Hotels and Resorts 3 Marriott Vacation Club Internacional 3 Microtel Inn & Suites 4 Ramada Worldwide 4 Renaissance Hotels and Resorts 3 Travelodge 4 Wingate by Wyndham 4 Hotels that offer 1 Premier Mile per stay Candlewood Suites 2 Courtyard by Marriott 3 Fairfield Inn by Marriott 3 Marriott Executive Apartments 3 Residence Inn by Marriott 3 SpringHill Suites by Marriott 3 Staybridge Suites 2 TownePlace Suites by Marriott 3 20

See hotel accrual details under the Terms and onditions section in this. 1 These hotels offer two ways to earn miles, so choose the one that best suits you but remember, you must sign in at www.hiltonhhonors.com in order to obtain either one: HHonors Points and Premier Miles: earn ten basic HHonors Points for every U.S. dollar spent at the hotel + 625 Premier Miles for each stay. HHonors Points and variable Premier Miles: earn ten basic HHonors Points + 1 Premier Mile for every U.S. dollar spent at the hotel. 2 Club Premier Members must be enrolled in the Priority Club Rewards Program (www.priority.com) in order to earn Miles for stays at the participating InterContinental Group hotels, and have selected the option to earn air miles with Aeroméxico and provided their Club Premier Account Number when registering with the program. 3 Club Premier Members must be enrolled in the Marriott Rewards Program (www.marriottrewards.com) in order to earn Miles for stays at participating hotels. Kilometers are only earned on the room rates paid at participating hotels. 4 Club Premier Members must be enrolled in the Wyndham Rewards Program (ww.wyndham.com) in order to earn Miles for stays at the participating Wyndham Group hotels, and have selected the option to earn air miles with Aeroméxico and provided their Club Premier Account Number when registering with the program. 21

Premier Miles accruals with Car Rental Companies RENT A CAR TODAY AND TRAVEL ANYWHERE YOU WISH TOMORROW Club Premier, also offers you the option to earn Prmier Miles when renting cars with our Program affiliates. Be sure to follow these steps to earn your Premier Kilometers for car rentals with our program affiliates: Provide your Club Premier Account Number when booking the car, either directly with the car rental company or through a travel agency. Be sure to book your reservation with your name as it appears on your Club Premier Account. Show your Club Premier Membership Card when you pick up the rental car. Keep a copy of your invoice for clarifications. 625 PREMIER MILES Hertz Budget Mexico 500 PREMIER MILES Budget abroad 50 PREMIER MILES PER DAY Hertz abroad 1 PREMIER MILE PER U.S. DOLLAR SPENT Avis both in Mexico and abroad Remember: Car rentals covering consecutive days are considered as one single rental, unless stated otherwise. The Club Premier Member listed on the rental invoice will earn the Miles in his or her account, when two or more Club Premier Members share a rental car. Each car rental company applies its specific timeline to reflect the Miles earned, which shall never exceed 90 days after your rental. You have six months to claim Kilometers not accrued in your account, from the date you rent the car. 22

Consulte los detalles de la acumulación con arrendadoras de autos en la sección Términos y Condiciones de esta Guía. Premier Mileage accruals for used car purchases Club Premier also offers you the option to earn PremierMiles when purchasing used cars with our Program affiliates. Be sure to follow these steps to earn your Premier Miles when buying a car from one of our car rental program affiliates that sell used cars: Provide your Club Premier Account number when you purchase the car. Keep a copy of your invoice for all needed clarifications. The Club Premier Member listed on the purchase invoice will earn the Miles in his or her account. Each car rental company applies its specific timeline to reflect the Miles earned, which shall never exceed 90 days after your date of purchase. Keep in mind that you have six months to claim Miles not accrued in your account, from the date you purchase the car. 63 PREMIER MILES FOR EACH $1,000 PESOS PAID Carflex (Avis) Hertz Avasa See car rental company accrual details under the Terms and Conditions section in this. 23

AeroMexico Visa Premier Miles Earn one Club Premier Mile per $1 spent and double Miles on Aeroméxico airfare purchases! 15,000 First Use Bonus Miles* allows you to earn Reward Travel Guarantee Tickets faster to follow your heart!. We also offer a 10% discount on airline tickets purchased directly with Aeroméxico. We also offer you a complimentary One Day Pass to the Salón Premier lounges so you can start your journey before boarding the plane. The AeroMexico Visa card offers you the quickest way to earn Premier Miles*. *See the full Terms and Conditions at aeromexico.com. 24

AeroMexico Visa Signature Card Earn 20,000 Bonus Miles* the first time you use the AeroMexico Visa Signature Card, which you can use to travel between the United States and Mexico. We also give you a complimentary Companion Ticket, so you don t have to travel alone. Benefits also include a complimentary One Day Pass to our Salón Premier lounges in Mexico. Not to mention all the unique benefits Signature cardholders enjoy. *See the full Terms and Conditions at aeromexico.com. Use your AeroMexico Visa card to pay for dinners, groceries or fill your gas tank and earn one Premier Mile* for every dollar you spend. 25

AeroMexico Visa Card Build a sound credit history and earn Premier Miles* that will take you wherever you wish to go. It is vitally important to have good credit in the United States, and necessary, especially if you want to get a car loan, rent an apartment or apply for a credit card, of course. This is an ideal way to prove your financial solvency while building a solid credit history too. An AeroMexico Visa Secured Card is better yet because it allows you to earn Premier Miles* you can redeem for travel on Aeroméxico and its Airline Partners. The Card is: Safe you can be sure that you will only pay for your purchases with its Visa Zero Liability Coverage. Flexible use it everywhere Visa is accepted, including online businesses. Familiar it look like a Visa credit card to merchants, family and friends. Useful you can apply for the AeroMexico Visa Card after you have kept your Secured Card upto-date for 12 months. This is a great way to establish your credit and get closer to the ones you love. The AeroMexico Visa Secured Card is the ideal choice for people who want to start building a solid credit history in the United States and travel wherever they wish. *See the full Terms and Conditions at aeromexico.com 26

Premier Miles accruals with other Loyalty Programs TRANSFER POINTS FROM OTHER LOYALTY PROGRAMS TO CONVERT THEM INTO PREMIER KILOMETERS FOR FASTER BENEFITS Circulo Real Círculo Real is the Camino Real Loyalty Program that allows members to earn one point for every peso spent (excluding tips and taxes) on renting a guestroom and in dining facilities (in participating restaurants), even if you are not a hotel guest, and for all other Camino Real Hotel services. Círculo Real Members can transfer points to their Aeroméxico Club Premier Accounts and exchange them for award tickets at the following rates: 1.5 Círculo Real points =.625 Premier Miles TRANSFERS: Transfer your Círculo Real points to your Club Premier Account by calling the Círculo Real Customer Service Center in Mexico City at 5255-1222 or 01 (800) 903-1200 toll-free from the rest of Mexico, Monday through Friday from 8 a.m. to 8 p.m. and 9 a.m. to 2 p.m. on Saturday. Accruals will be posted to your Club Premier Account within six business days. We suggest you confirm your Award Ticket reservation on the desired dates by calling the Club Premier Customer Service Center before transferring your Círculo Real points to your Club Premier Account. Transfers are limited to multiples of 938 Premier Miles. You can also choose to transfer Kilometers from your Club Premier Account to your Círculo Real Account to access Hotel Camino Real benefits, at a rate of 937 Premier Miles for 1 Círculo Real point. Members are only allowed to transfer Premier Miles earned for travel on Aeroméxico or the Program s airline affiliates. Transfers in both cases apply only to the same account holder in both Programs; that is to say, the Círculo Real and the Club Premier accounts must be held by the same person. 27

City Premios City Premios is the City Express Hotels loyalty program that allows Members to earn 150 to 300 City Premios points per eligible stay. 2 City Premios points equal one.625 Premier Miles Minimum transfers are limited to 300 City Points, which equal 150 Premier Miles. Club Premier Members must call the City Premios Customer Service Center at 5249-8085 in Mexico City or 01 (800) City Premios (248-9773) toll-free from the rest of Mexico to request the transfer. Fiesta Rewards Use your Fiesta Rewards membership to earn points for stays and purchases at Fiesta Americana and Fiesta Inn hotels. Earn one Fiesta Rewards point for every peso spent on guestrooms, foods and beverages and all other services offered by the Fiesta Americana and Fiesta Inn hotels. Club Premier and Fiesta Rewards Program Members can exchange their Fiesta Rewards points for Premier Miles at the following rate: 1 Fiesta Rewards point =.625 Premier Miles Request the transfer of your Fiesta Rewards points to your Club Premier Account by calling 5326-6767 in Mexico City, 01 (800) 696-2400 toll-free from the rest of Mexico, or 1 (877) 767-2327 in the United States. The transfer will be posted to your Club Premier Account within ten business days after you request the transfer. We suggest you confirm your Award Ticket reservation on the desired dates by calling the Club Premier Customer Service Center before transferring your Fiesta Rewards points to your Club Premier Account. Members can also transfer their Club Account Kilometers to their Fiesta Rewards account to access Fiesta Americana and Fiesta Inn benefits, at a rate of one Premier Miles per one Fiesta Rewards point. Transfers are limited to multiples of 1,000 Kilometers. You must request the transfer directly through Club Premier, which will be posted to your account within ten business days after you request the transfer. 28

Remember: Initial Fiesta Rewards to Club Premier Account transfers are limited to a minimum of 20,000 Fiesta Rewards Points. Subsequent transfers can be made in multiples of 10,000 points. Fiesta Rewards transfers to your Club Premier Account or Premier Miles transfers to your Fiesta Rewards Account cannot be reinstated to the original account under any circunstances. Enrollment in the Fiesta Rewards Program is free of charge. Please go to www.fiestarewards.com for more information. Conditions are subject to each Program s applicable Terms and Conditions. Transfers in both cases apply only to the same account holder in both Programs; that is to say, both the Fiesta Rewards and the Club Premier accounts must be held by the same person. Gold Points The Goldpoints Plus Program is a loyalty program that rewards customers for staying at Carlson Hotels Worldwide based on the following guidelines: 20 Points per US dollar or Euro (not including taxes or similar charges) for stays at: Regent Hotels & Resorts Radisson Hotels & Resorts Radisson SAS Hotels & Resorts Park Plaza Hotels & Resorts 15 Points per US dollar or Euro (not including taxes or similar charges) for stays at: Country Inn & Suites by Carlson Park Inn Hotels The Program also offers additional points for certain amounts spent at participating hotels and through the Program s offerings, plus points for stays. Please go to goldpointsplus@carlson.com for more information. 29

Club Premier Members that are also Gold Points Members can change their Gold Points for Premier Miles as follows: 10,000 Gold Points equal 1,250 Premier Miles Convert your Gold Points to Premier Kilometers based on the following multiples: 2,000 points = 250 Premier Miles 50,000 points = 8,000 Premier Miles points = 18,000 Premier Miles Order your online transfer directly through goldpointsplus@carlson.com Go to Redeem, select Exchange your points for miles, or call the local Gold Points Customer Service Center at: United States and Canada: 1 (888) 288-8889 Caribbean, Mexico, Central and South America: +1 (402) 501-5622 Europe, Middle East and Africa: +44 207 949 0378 Asia-Pacific: + 612 (9) 320-4477 Transfers are limited to the same cardholder in each respective account; thus, Members interested in transferring Gold Points to their Club Premier Accounts must be enrolled in both Programs. Grand Reward is the Grand Hotel Tijuana frequent guest Program specifically designed for the most discerning travelers. Enrollment is very simple and free of charge. Grand Reward Members can transfer their points to their Aeroméxico Club Premier Accounts and exchange them for award airline tickets. Club Premier and Grand Reward Program Members can exchange their Grand Reward points for miles at the following rate: 1 Grand Reward point =.625 Premier Miles TRANSFERS: Transfer your Grand Rewards points to your Club Premier Account by calling the Grand Rewards Customer Service Center within Tijuana at (664) 681-7000 Ext. 4258 or their toll-free number from other points in Mexico 01 (800) 028-2025, Monday through Saturday from 7 a.m. to 10 p.m. The Mileage accrual will be posted to your Club Premier Account within 30 calendar days 30

Remember: To have your Club Premier Membership Number on hand, which you much provide to complete the transfer. If you wish to transfer points for an award ticket, we suggest you first confirm your Award Ticket reservation on the desired dates by calling the Club Premier Customer Service Center before transferring your Grand Reward points to your Club Premier Account. Transfers are limited to 313 Mileage multiples. Transfers are limited from one cardholder to another; thus, Members interested in transferring points from their Grand Rewards to their Club Premier Accounts must be enrolled in both Programs. Hilton HHonors Hilton HHonors is the Hilton Worldwide loyalty program that allows members to earn 1 Mile per dollar spent. Club Premier and Hilton HHonors Program Members can exchange their Hilton HHonors points for miles at the following rate: 25,000 HHonors Points equal 4,063 Premier Miles You must sign in to www.hiltonhhonors.com and choose the option to earn miles on Aeroméxico by providing your Club Premier Account Number or call 1 (800) 446-6677. Marriott Rewards Marriott Rewards allows you to transfer your points to your Aeroméxico Club Premier Account and exchange them for award airline tickets. Convert your Marriott Rewards Points to Premier Miles at the following rate: 10,000 Marriott Rewards points = 2,000 Premier Miles 20,000 Marriott Rewards points = 5,000 Premier Miles 30,000 Marriott Rewards points = 10,000 Premier Miles 70,000 Marriott Rewards points = 25,000 Premier Miles 125,000 Marriott Rewards points = 50,000 Premier Miles Transfer your Marriott Rewards points to your Club Premier Account by calling + (55) 1102-2121 from anywhere in Mexico. 31

Remember: As a Marriott Rewards points are transferred on a monthly basis, you will see the requested balance posted to your Club Premier Account within 30 business days after you request the transfer. Transfers in all cases are limited a minimum of 10,000 Marriott Rewards Points. Points transferred to your Club Premier Account cannot be returned to your Marriott Rewards account under any circumstances. Transfers are only allowed between same name cardholders; i.e., the names on the Marriott Rewards and the Club Premier Accoun ts must be identical. Enrollment in the Marriott Rewards Program is free of charge. Please visit www.marriott.com.mx for more information. Membership Rewards The American Express Membership Rewards Program allows you to you earn points for purchases with American Express Cards. You earn 1 Membership Rewards point for every U.S. dollar and Mexican peso you spend. Club Premier and Membership Rewards Members can exchange their Membership Rewards points for Premier Kilometers at the following rate: 1 Membership Rewards point = 1 Premier Mile Simply call the American Express Program Service Unit at (55) 5326-2620 from Mexico City or the 01 (800) 503-7400 toll-free number from the rest of the Mexico, Monday through Fridays from 8 a.m. to 7 p.m. and Saturdays from 8 a.m. to 2 p.m., to transfer your Membership Rewards points to your Club Premier Account. We suggest you follow these recommendations to obtain the best results when transferring your Membership Rewards points to your Club Premier Account: 32

1 Call the Club Premier Customer Service Center to make your reservation. 2 Call the American Express Membership Rewards Program Service Unit to request the transfer, once you confirm your travel reservations. 3 Call the Club Premier Customer Service Center once again to confirm that your points were actually transferred. Once you confirm this fact, your Club Premier Executive should authorize your reservation and provide your ticketing deadline. Remember: Your first transfer is limited to a minimum of 1,000 Membership Rewards Points, while all subsequent transfers are limited to multiples of 100. Points transferred to your Club Premier Account cannot be returned to your Membership Rewards account under any circunstances. Membership Rewards enrollment and annuity fees apply. Visit : www.americanexpress.com.mx for more information. Palacio de Hierro Palacio de Hierro allows you to earn points for all Palacio de Hierro card purchases. All purchases with Palacio cards generate points equal to 10 percent of the purchase in Palacio Points. For example, you will earn 100 Palacio points for every $1,000 pesos spent. Club Premier and Palacio de Hierro Program Members can exchange their Palacio Points for Premier Miles at the following rate: 1 Palacio point =.625 Premier Miles Transfer your Palacio de Hierro points to your Club Premier Account by calling the Palacio de Hierro Customer Service Center at 5229-1999 in Mexico City and 01 (800) 001-9990 toll-free from the rest of Mexico, or going to the Palacio de Hierro Loan Modules. Accruals will be posted to your Club Premier Account within two business days. 33

Remember: All transfers are limited to a minimum of 500 Palacio Points. Points transferred to your Club Premier Account cannot be returned to your Palacio account under any circumstances. Transfers only apply to the same account holder in each Program; that is to say, both the Palacio de Hierro and the Club Premier Accounts must be held by the same person. The Palacio Card membership is free of charge. Please go to: www.elpalaciodehierro.com.mx for more information. * Subject to each program s applicable Terms and Conditions. Priority Club Worldwide Priority Club Worldwide allows you to choose to earn Priority Club points or Premier Miles for expenses incurred at the following hotels: Candlewood Suites Crowne Plaza Hotels & Resorts Hotel Indigo Holiday Inn Express Holiday Inn Hotels and Resorts InterContinental Hotels and Resorts Staybridge Suites You earn ten Priority Club Points for every dollar or its equivalent in Mexican pesos spent on qualifying charges. Convert Priority Club Points in Premier Miles at the following rate: 10,000 Priority Club points = 2,000 Premier Miles You must select Aeroméxico as your airline of choice to earn Premier Miles in your Priority Club account for your stays. Call 01 (800) 272-9273 toll-free from anywhere in Mexico to do so. 34

Remember: Priority Points are transferred on a monthly basis, so you will see the miles earned through Priority Club posted to your Club Premier balance within 30 business days after you earn the points. Transfers in all cases are limited to a minimum of 10,000 Priority Club Points. Points transferred to your Club Premier Account cannot be returned to your Priority Club account under any circumstances. Transfers are limited to the same account holder; that is to say, the person enrolled in the Priority Club account must be the same person enrolled in the Club Premier Account. Enrollment in the Priority Club Program is free of charge. Please go to: www.priorityclub.com for more information. Loyalty programs the best companies created for your enjoyment. See loyalty program accrual details under the Terms and Conditions section in this. Santander Rewards Recompensas is the Santander loyalty program in Mexico through which members earn 12.5 percent of the value of their purchases in points. Transfer your Recompensas Santander points to your Club Premier Account and exchange them for award airline tickets. Club Premier and Santander Recompensas Program Members can exchange their Santander Recompensas for Miles at the following rates: Recompensas Points 2,000 4,000 7,900 15,400 30,000 45,000 Premier Miles 1,250 2,563 5,063 10,063 20,250 30,000 35

TRANSFERS OR EXCHANGES Transfer or exchange your Recompensas Santander to your Club Premier Account by calling 8503-9293 or 01 (800) 522-64 11 toll-free from elsewhere in Mexico. Please be sure to have your Santander and Club Premier Membership numbers on hand to complete the transfer. Transfers are limited to the same cardholder; that is to say, Recompensas Santander Members must be enrolled in the Club Premier Account under the same name. Santander Recompensas points transferred to your Club Premier Account cannot be returned to the Santander Rewards Program. Samsung Elite Club Samsung Elite Club is the Samsung Electronics Mexico Loyal ty Program in which members earn Premier Miles. Club Premier Members who purchase Samsung products will earn 625 Premier Miles for each purchase, regardless of the point of sale, provided the products are purchased in Mexico. Samsung product purchases completed by the Club Premier Members must register their purchases at www.samsungeliteclub.com.mx to be processed and approved by Samsung. Transfer your Samsung Elite points to your Club Premier Account and exchange them for Reward Travel Guarantee tickets. Club Premier and Elite Club Program Members can exchange their Elite Club points for Premier Miles at the following rate: 1 Elite Club points =.625 Premier Miles TRANSFERS OR EXCHANGES Transfer or exchange your Samsung Elite Club points to your Club Premier Account by requesting your transfer at: www.samsungeliteclub.com.mx Please be sure to have your Samsung Elite and Club Premier Membership numbers on hand to complete the transfer 36

Transfer 2,500, 5,000 and 7,500 Elite points at a time. Transfers are limited to the same cardholder; that is to say, Samsung Elite Club Members must be enrolled in the Club Premier Account under the same name. Samsung Elite Club points transferred to your Club Premier Account cannot be returned to the Samsung Elite Club Account. Santander Brazil SuperBonus SuperBonus is the Santander Brazil Loyalty Program in which their members earn bonuses for their purchases at the following rates: National and International Cards: 1 bonus for every dollar spent with the card. Gold card: one bonus for every dollar spent on the card. Platinum Style Card: 1.3 bonus for every dollar spent Platinum Card: 1.5 bonus for every dollar spent Black Card: two bonuses for every dollar spent. SuperBonus Santander Brazil Members can transfer points to their Aeroméxico Club Premier Accounts and exchange them for Reward Travel Guarantee ticket. Club Premier and SuperBonus de Santander Brazil Program Members can exchange their SuperBonus de Santander Brazil for Miles at the following rates: 1 SuperBonus point =.625 Premier Miles Transfers are limited to 625 or 1,875 Premier Miles TRANSFERS OR EXCHANGES Transfer or exchange your SuperBonus de Santander Brazil points to your Club Premier Account by calling 404-3535 from major cities in Brazil or 01 (800) 522-6411 toll-free from else where in Brazil. Call (5511) 4004-3535 from abroad. Please be sure to have your SuperBonus de Santander Brazil and Club Premier Membership numbers on hand to complete the transfer. 37

Transfers are limited to the same cardholder; that is to say, SuperBonus de Santander Brazil Members must be enrolled in the Club Premier Account under the same name. Once you transfer points from other loyalty programs*, you can convert them into Premier Miles to accrue benefits sooner See loyalty program accrual details under the Terms and Conditions section in this. *Subject to each program s applicable Terms and Conditions. Loyalty programs the best companies have created for your enjoyment. Spira The Spira Club is the Spira de Mexico Loyalty Program in which their members earn one point for every peso spent. Club Spira de Mexico Members can transfer points to their Aeroméxico Club Premier Accounts and exchange them for award airline tickets. Club Premier and Spira Club Members can exchange their Spira Club points for Miles at the following rate: 6,250 Spira Club points = 625 Premier Miles TRANSFERS OR EXCHANGES Transfer your Spira Club points to your Club Premier Account by calling the Spira Line at 4000-4000 in Mexico City or 01 (800) 044-0000 toll-free from the rest of Mexico 24 hours a day Mondays through Fridays all year long. You will see your points posted to your Club Premier Account within ten business days. Please have your Club Premier Membership number on hand to complete the transfer. Spira cardholders must be enrolled in the Aeroméxico Club Premier Program in order to transfer points. (You can enroll by calling 5133-4000 in Mexico City or 01 (800) 021-4000 toll-free from the rest of Mexico or enroll at Aeroméxico ticket offices across the nation). We suggest you first confirm your Award Ticket reservation on the desired dates by calling the Club Premier Customer Service Center before transferring your Spira Club points to your Club Premier Account. 38