Edge Reminders Template Messages 1107 Buckeye Ave., Ames, Iowa 50010 Sales (800) 678-4644 Support (800) 346-4504 Local/Intl. (515) 233-1026 Fax (515) 233-1454 www.ortho2.com The text for each message type that is initially included with Edge Reminders is listed in the message templates below. Please use the Edge Reminders Message Elements submission page on our website to let us know how you would like the fields enclosed by the << >> symbols recorded. A sample appointment email is included at the end of this document to better illustrate the layout of email text. Regular Appointment Telephone Call <<This is the office of Doctors Smith and Jones>> calling to remind you that {@phoneticname/@firstname} has an appointment scheduled on {@apptdateshort} at {@appttime}. Please press 1 to confirm your appointment. Press 2 to cancel it. Press 3 to leave a message for a member of our staff. Press 4 to replay this message. #1 Pressed: Thank you for confirming your appointment. We look forward to seeing you. Goodbye. #2 Pressed: Please call our office at your earliest convenience to reschedule this appointment. Goodbye. #3 Pressed: Please leave a message. Regular Appointment Answering Machine Message <<This is the office of Doctors Smith and Jones>> calling to remind you that {@phoneticname/@firstname} has an appointment scheduled on {@apptdateshort} at {@appttime}. If you have any questions regarding this appointment, please call our office at <<888-888-8888>>. QuestionsCallOffice.wav Regular Appointment Text Message {@firstname} {@hashave} an orthodontic appointment on {@apptdateshort} at {@appttime}. To Confirm reply with Yes {@shortcode} or No {@shortcode} to Cancel. To unsubscribe <<888-888-8888>>. Regular Appointment Email Message <<Doctors Smith and Jones>> reminds you that {@firstname} has an appointment on {@apptdatelong} at {@appttime}. Please click Confirm to confirm this appointment or click Cancel to cancel it. April 8, 2015
New Patient Appointment Telephone Call <<This is the office of Doctors Smith and Jones>> calling to remind you that {@phoneticname/@firstname} has an appointment scheduled on {@apptdateshort} at {@appttime}. Please allow enough time before your appointment to review paperwork and insurance information. Please press 1 to confirm your appointment. Press 2 to cancel it. Press 3 to leave a message for a member of our staff. Press 4 to replay this message. #1 Pressed: Thank you for confirming your appointment. We look forward to seeing you. Goodbye. #2 Pressed: Please call our office at your earliest convenience to reschedule this appointment. Goodbye. #3 Pressed: Please leave a message. New Patient Appointment Answering Machine Message <<This is the office of Doctors Smith and Jones>> calling to remind you that {@phoneticname/@firstname} has an appointment scheduled on {@apptdateshort} at {@appttime}. Please allow enough time before your appointment to review paperwork and insurance information. If you have any questions regarding this appointment, please call our office at <<888-888-8888>>. QuestionsCallOffice.wav New Patient Appointment Text Message {@firstname} {@hashave} an orthodontic appointment on {@apptdateshort} at {@appttime}. To Confirm reply with Yes {@shortcode} or No {@shortcode} to Cancel. To unsubscribe <<888-888-8888>>. New Patient Appointment Email Message <<Doctors Smith and Jones>> reminds you that {@firstname} has an appointment on {@apptdatelong} at {@appttime}. Please allow enough time before your appointment to review paperwork and insurance information. Please click Confirm to confirm this appointment or click Cancel to cancel it. Recall Appointment Telephone Call and Answering Machine Message <<This is the office of Doctors Smith and Jones>> calling to remind you that it is time for {@phoneticname/@firstname} to schedule an orthodontic appointment with our office. At your earliest convenience, please call our office at <<888-888-8888>> to schedule this appointment. Thank you. Recall Appointment Text Message It s time for {@firstname} to schedule an orthodontic appointment. Please call <<888-888-8888>> to schedule this appointment or to unsubscribe
Recall Email Message <<Doctors Smith and Jones>> reminds you that it is time for {@firstname} to schedule an orthodontic appointment with our office. At your earliest convenience, please call <<888-888-8888>> to schedule this appointment. Thank you. Missed Appointment Telephone Call and Answering Machine Message <<This is the office of Doctors Smith and Jones>> calling to remind you that {@phoneticname/@firstname} missed an appointment scheduled on {@apptdateshort} at {@appttime}. Please call our office at <<888-888-8888>> to reschedule this appointment. Thank you. Missed Appointment Text Message {@firstname} missed an orthodontic appointment on {@apptdateshort} at {@appttime}. Please call <<888-888-8888>> to reschedule or unsubscribe. Missed Appointment Email Message <<Doctors Smith and Jones>> reminds you that {@firstname} missed an appointment scheduled on {@apptdatelong} at {@appttime}. Please call our office at <<888-888-8888>> to reschedule this appointment. Office Closure Telephone Call and Answering Machine Message <<This is the office of Doctors Smith and Jones>> calling to inform you that appointments scheduled for {CustomDate1} have been cancelled due to an unexpected closing of our office. We will contact you to reschedule your appointment. Thank you. Office Closure Text Message <<Doctors Smith and Jones>> is closed on {@Custom Date1Short}. We will contact you to reschedule. To unsubscribe <<888-888-8888>>. Office Closure Email Message <<Doctors Smith and Jones>> notifies you that appointments scheduled for {CustomDate1Long} have been cancelled due to an unexpected closing of our office. We will contact you to reschedule your appointment.
Happy Birthday Telephone Call and Answering Machine Message <<This is the office of Doctors Smith and Jones>> calling to wish {@phoneticname/@firstname} a happy birthday on {@bdaymonth @bdayday}. We hope that you have a great birthday and look forward to seeing you soon. Happy Birthday Text Message <<Doctors Smith and Jones>> wishes {@firstname} a happy birthday! We look forward to seeing you soon. To unsubscribe <<888-888-8888>>. Happy Birthday Email Message <<Doctors Smith and Jones>> wishes {@firstname} a happy birthday! We hope that you have a great birthday and look forward to seeing you soon.
Sample Appointment Email Doctors Smith and Jones <<Doctors Smith and Jones>> reminds you that {@firstname} has an appointment on {@apptdatelong} at {@appttime}. Please click Confirm to confirm this appointment or click Cancel to cancel it. Click here for a map to our office Doctors Smith and Jones, PC, Ltd. 123 Main Street AMES, IA 50010 www.ortho2.com
Variables: @phoneticname alternate spelling of the patient s first name for better voice pronunciation @firstname patient s first name @ageyears patient s age in years @bdaymonth patient s birthday month @bdayday patient s birthday date of the month @officename office name assigned to the appointment; uses the patient record if unassigned @officeaddress1 office address of the assigned office @officeaddress2 a second office address of the assigned office if needed @officecity city name of the assigned office @officestate state name from the assigned office address @officezipcode zip code from the assigned office address @officephone phone number of the assigned office @orthodontisttitle title of the orthodontist assigned to the appointment or to the patient record ( Dr. ) @orthodontistfirstname first name of the assigned orthodontist @orthodontistmiddleinitial middle initial of the assigned orthodontist @orthodontistlastname last name of the assigned orthodontist @orthodontistfullname complete name of the assigned orthodontist from title through last @apptmonth name of the month for the appointment @apptdateshort voice example: May 12 th ; Text/Email example: 5/12/2011 @apptdatelong voice example: May 12 th ; Text/Email example: Thursday, May 12, 2011 @apptday day of the week for the appointment @appttime time of the day for the appointment @amountdue contract amount due @balance contract balance @hashave has or have automatically chosen for sibling appointments @practicename practice name coded in the software @customdate1month user-definable month name @customdate1short voice example: May 12 th ; Text/Email example: 5/12/2011 @customdate1long voice example: May 12 th ; Text/Email example: Thursday, May 12, 2011 @customdate1day user-definable day of the week