Training and Consulting Course catalogue 2014

Training and Consulting Course catalogue 2014 www.festo-tac.com

We are training. We are consulting. We are industry.

Dear reader, Are you satisfied with your current productivity? This question is central to our thoughts and actions. Festo is a global engineering and manufacturing company that maintains its own global training and consulting teams for customers all around the world. Operating in the same economic sector and environment as our customers, we have a level of understanding and insight into your challenges that allows us to meet your needs by providing targeted training and consulting solutions. And are able to deliver our training services around the world in local languages to the high standard that both you and we require. Our portfolio combines training courses with tailor-made Knowledge Checks, e-learning, courseware and hands-on learning systems. This unique integration increases the effectiveness of learning, optimises learning outcomes, and maximises learning transfer. We can conduct a comprehensive analysis of your staff s training needs to effectively align the contents and aims of in-house courses with your business objectives. On completion of the analysis, you are presented with a detailed report on your employees current knowledge levels and a competence development plan that addresses your key business objectives. Coaching is of increasing importance here. Learners are to be able to apply newly acquired knowledge quickly and to resolve any questions that arise in direct consultation with the coach. Success motivates, as everyone knows. But success must be tangible for participants. And for companies it must be observable and ideally objectively measurable. Such observable success fosters willingness to accept change and helps to increase productivity. Festo Training and Consulting has expanded its learning models and methods with a view to fostering willingness to accept change: We also offer coaching and assessment modules both before and after our well-established courses. This catalogue provides details of our competence programs, courses and serious business games. Please do not hesitate to contact us directly to discuss your needs and ideas. Dr. Theodor Niehaus Managing Director Festo Didactic GmbH & Co. KG 3

Content 6 Intro 14 Training courses 15 Technology New New New New New New New New New New New New 16 PN111 Modern industrial pneumatics 17 PN291 Modern industrial pneumatics for operators 18 PN351 Systematic safety improvement in pneumatic systems 19 HY511 Modern industrial hydraulics 20 HY181 Mastering mobile hydraulics 21 HY132 Proportional hydraulics 22 AUT111 GRAFCET The new process description 23 PLC211 Simatic S7 Fundamentals 24 PLC271 CODESYS version 2 A hardware-independent introduction to Codesys 25 PLC281 CODESYS version 2 A hardware-independent introduction to PLC programming 26 PLC371 CODESYS version 3 A hardware-independent introduction to Codesys 27 PLC381 CODESYS version 3 A hardware-independent introduction to PLC programming 28 EL131 Electricity for non-electrical industrial staff 1 29 EL141 Electricity for non-electrical industrial staff 2 30 PA121 Valves in process automation 31 PA221 Principles of industrial measurement and instrumentation 32 PA201 Practical mastery of closed-loop control 33 PA291 Fundamentals of closed-loop control technology 34 PA231 Water purification processes in modern water works 35 PA241 Safe and efficient water transport and distribution 36 PA251 Key processes of wastewater transport 37 PA261 Fundamentals of modern wastewater treatment processes 38 PA271 Monitoring, controlling and optimising operations in water and wastewater treatment plants 39 PA281 Energy optimisation in water and wastewater treatment plants 40 PN331 Pneumatics for water management 41 ROB111 Robotics Fundamentals 42 ROB121 Motion control solution CMCA 43 ROB131 Maintenance of Tripod EXPT 44 ED811 Mastering the basics of electrical drives 45 PN381 Vacuum in handling technology 46 PN121 Maintenance and troubleshooting of electropneumatic systems using PLC controls 47 PN142 Effective industrial problem-solving techniques 48 PN163 Valve terminal CPX Commissioning, modification and fault elimination 49 HY521 Maintenance and troubleshooting of hydraulic systems 50 SN171 Mastering machinery safety 1 51 SN182 Mastering machinery safety 2 52 PA141 Explosion safety 53 PN361 Energy saving in pneumatic systems 4

55 Organisation New New New New New 56 LP111 SYNCHRO Introduction to Lean Production and VSM 57 LP131 SMED Reducing setup time with SMED 58 LP511 Lean Administration Game 59 LP211 Production control methods 60 LP161 Analysing and designing value streams 61 LP261 Systematically designing value-added processes 62 IM181 Basics of effective maintenance 63 SCM201 Supply Chain Game 65 People New New New New New New New New New New New New New New New New New New New New New New New New New New New New New New New New New 66 LS111 Leadership Training Module 1 67 LS242 Leadership Training Module 2 68 LS253 Leadership Training Module 3 69 *) Competenceweb concept uncontested competences and execution 70 *) High performance coaching for executives 71 *) Managing Change 72 *) Management by travelling around remote management 73 *) Optimal performance at work program 74 *) Managing Germans in a German organisation as a non-german 75 *) General cultural training 76 *) Doing business in all parts of the world 77 *) Multicultural team development 78 *) Doing successful business as a woman in Asian and Oriental cultures 79 *) Successful purchasing strategy for China 80 *) Dealing with indirect communication in China 81 *) Intellectual property knowledge transfer 82 *) Fit for India successful business relationships 83 *) Working with North Americans 84 *) Successful communication with Latin America 85 *) Intercultural training for the Arab market 86 *) Working with managers in Eastern Europe 87 *) Best practices in international human resources development: Investors in People 88 *) Developing an international human resources strategy 89 *) The human resources department as a brand 90 *) Positioning human resources as a business partner 91 *) Employment law 92 *) Intercultural assessment center 93 *) The balanced scorecard for international human resources 94 *) The role of human resources in mergers, acquisitions and integrations 95 *) Human resources development forum in China 96 *) Keeping your Chinese co-worker employee retention 97 *) Downsizing the benefit of outplacement for organisations 98 CO231 Technical service: customer-oriented 99 *) Blue Ocean ideas for uncontested market space 100 *) Global key account management 101 *) International marketing 102 TTT111 Train-the-Trainer Mastering key trainer skills *) We offer this course in co-operation with our partner Change International Ltd. 5

6 We know you have high goals. We want you to achieve more. We show you new ways forward.

Training and Consulting The industrial evolution is in full swing: processes are becoming more complex, time is becoming more precious and costs and cost structures are becoming more important. With our training services, we show you in black and white how Festo Didactic is effectively keeping up with this evolution. As a driver of industrial automation, we are proud to present our contribution on the following pages. It demonstrates that, for decades, we have, together with you, our customer, taken the right direction: that of the greatest productivity. 7

We drive automation for your success. We are your partner to inspire you. We shape the future together. What makes us engineers of productivity? We have a very big goal: your productivity. Our motivation is to achieve this goal together with you. We take advantage of everything possible to make you more successful: our knowledge, our capabilities, our performance, our products and our services. We achieve this goal with four outstanding qualities for which we stand: security, efficiency, simplicity and competency. And this makes us what we are. Experts who don t give up. Professionals who make the working day easier for you. Trainers and consultants who always manage to get a bit more out of your technologies, your organization and your people. In a word, this makes us engineers of productivity. Security You are on the safe side with Festo. Whether it is about new machinery directives and their implementation or quick, professional problem-solving support, at any time and in any situation, you can always rely on our experienced, global company network. This increases not only your satisfaction, but your productivity as well. Efficiency We give our all for you in customer support as well as for your technical solution. You have faith in the experienced trainers and the reasoned concepts which ensure that your systems consume less material and energy. Not only are unplanned downtimes reduced, the operating costs of the machines and systems also fall. Above all, this increases one thing: your productivity. Simplicity Those who focus on central tasks are productive. We make it as easy as possible for you in your process chain, from selection, configuration and operation to documentation, commissioning, service and repair. Because we know your requirements, you can calmly concentrate on your core business. This saves you time and money. Competency We have experts working at Festo. Experts who know your challenges. Experts who smooth the way to greater productivity for you with dedication, technical and economical know-how and experience and who are always nearby! These experts and their knowledge are our potential for success for you! You will notice this from support and development to the last day of our collaboration. Facts & figures: More than 300,000 3,000 39 16,000 On-site-in176 250 60 40 industrial customers public training courses/year training languages experts branch offices countries national companies years of Festo Didactic 8

Worldwide availability? No problem. Always available and absolutely reliable: we offer innovative products, solutions and services around the world. With over 250 branch offices in 176 countries, we ensure that we are always in close proximity to our customers. That is why experts from Festo can work in close cooperation. 9

We practice what we teach Training in technology and productivity from a global engineering and manufacturing company Manufacturing know-how Globally qualified trainers Methods and formats Festo is both a global engineering and manufacturing company and training and consulting organisation with experienced instructors and consultants. This gives us deeper insights into key industry issues than other training providers. We practice what we teach. Our networks of qualified trainers in the areas of technology, organisation and people share resources and best practices and contribute to continuous improvement and development of new products to address customer needs. Our trainers draw on the entire range of methods and formats from an interactive presentation for a large group to the coaching of individuals in production teams. And we can use this experience to help you optimise the two sides of the productivity equation people and technology. 10

Improving the people part of productivity Our approach is competencybased getting people fit for productivity What we train Festo offers a wide range of training services covering the three skills areas technology, organisation and people and the three factors in productivity: quality, time and cost. Training is based on customer needs, for example: Technology Introduction of a new technology Development of all skills needed to serve a production cell Organisation Establishment or enhancement of continuous improvement processes Introduction of Kanban People Improvement in communication Implementation of problemsolving techniques Quality Increase of individuals sensitivity to quality Reduction of rework and reject rate Time Optimisation of set-up time Minimisation of unplanned downtime Costs Avoiding waste Reduction of capital tied up in work-in-progress How we train Our training is competencybased, which means: Benefits for all stakeholders are clear Before and after snapshots of skills make the ROI transparent It complements the competency matrix approach to improving individual performance It fosters a will to achieve in both trainer and trainees It provides orientation and a sense of achievement in technology training Hands-on exercises with industrial components reinforce the transfer of new skills 11

Getting exactly the right training Our training formats and services allow us to respond flexibly to your needs No matter which training format you choose whether public or in-house, a course, a workshop, a best-practice event or corporate strategy games the focus is always on first-hand experience. In both public and customised training, the outcomes are transparent to all stakeholders, allowing them to track progress towards achieving the required competencies. Rapid transfer to daily practice is a key quality criterion we help you to measure and optimise this. And we match the delivery of our training services exactly to your needs, instructor-led full day or evening courses, virtual instructor led or web-based it is your decision. Standard training In public courses, a predefined set of competencies are transferred. Approximately 42,000 course participants attend over 3,000 of our public courses worldwide every year. Our trainers deliver modular quality-assured training in 39 languages. Customised training There are three levels to customised training: Customised courses designed to achieve agreed outcomes are generally in-house to achieve greater focus on your business needs, increased flexibility and reduced cost, often with the added advantage that participants do not have to travel. If you are not sure which skills profile a team needs, our Training Needs Analysis (TNA) will identify requirements and audit current skills in a report. To optimise transfer, a post course review can be run a few weeks after training this audits the upgraded skills set against the agreed outcomes. Competence development projects If your customised training exceeds the scope of a single course, qualification programs can be established. These comprise several courses with intervals between to transfer to the workplace and integration of inhouse projects with goals such as optimising setup time. 12

Customer-specific projects and consulting Improving specific Key Performance Indicators (KPIs) such as downtime or setup time Optimising production Principles Benefits and results Through value stream mapping we jointly track the progress of a product through production with the aim of enhancing efficiency and avoiding waste. Experienced consultants employ state-of-the-art methods and tools that have been tried and tested at customer sites and in the Festo Group s award-winning production facilities. Application of tried and tested processes Elimination of errors and malfunctions Identification and resolution of the root causes of problems Optimisation of all process factors Close communication with machine operators Cleanliness, order, discipline and standardisation as the basis for quality. Higher qualification of all employees Increase in machine efficiency of up to 40 % Reduction in errors and rejects of up to 90 % Reduction of unplanned downtime of up to 90 % Reduced accident rate Format: workshop and in-house project. 13

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Technology Profound technical expertise For over 40 years, we have been providing support for all development stages of automation technology. Our training courses use the latest technology. Close collaboration with our industrial division ensures access to the latest machines and systems, while our trainers have first-hand expertise. We set the highest standards for our training. You will notice the difference between our courses and competitors : We provide fresh answers to longstanding challenges, helping you to advance your company s plans. Our trainers know the areas of work of your participants. This knowledge extends beyond purely technical requirements. 15

Technology Pneumatics Modern industrial pneumatics PN111 Article number This course covers the principles of pneumatic technology, the most up-to-date products, and current tools and methods for industry. Maintenance staff, designers and engineers, trainers Drives: Cylinders for different drive purposes Valves: Various valve types (pneumatically/electrically controlled, designs, different mid positions etc) Controls: Pneumatic and electric control of valves Position control: Limit switches and sensors Speed control: Uses of throttle valves Logic control: AND/OR valves Pressure control: Uses of adjustable pressure sensors Time-dependent control Fundamentals of industrial electric controls: Buttons, contacts, relays Fundamentals of compressed air supply: Production, preparation, distribution Symbolic representation of devices, standards Identifying and eliminating faults, including safety aspects Cutting installation costs from single valve to valve terminal can design, assemble and test basic pneumatic circuits can maintain and troubleshoot pneumatic components and basic control systems can identify and describe the design, features and operation of pneumatic components can identify and explain symbols for pneumatic components can interpret technical specifications and data relating to pneumatic components understands the fundamentals of compressed air generation Basic technical understanding 3 days 559395 16 Online booking: www.festo-tac.com

Pneumatics Technology Modern industrial pneumatics for operators PN291 Article number Autonomous maintenance is one of the backbones of Total Productive Maintenance. To carry out defined troubleshooting and maintenance tasks on machines and production lines, operators must know the basics of technology used. This course is designed to equip operators with the knowledge they need to undertake autonomous maintenance on pneumatic equipment. Operators Safety in pneumatics Actuators and valves Controls: pneumatic and electrical control of the valves position and speed control Basic principles of compressed air supply: Production, preparation, distribution Daily preventive maintenance Identifying abnormalities in production Basic troubleshooting of pneumatic systems Various breakdown analysis tools Regulations can identify and tag malfunctions in production can perform regular preventive maintenance procedures can fill out and analyse various breakdown charts and tools can identify and troubleshoot basic pneumatic breakdowns can communicate failures and breakdowns to the maintenance crew None 3 days (2 days face-to-face, 1 day shop floor workshop) 567522 Online booking: www.festo-tac.com 17

Technology Pneumatics Systematic safety improvement in pneumatic systems PN351 Article number Just like good functionality and efficiency, safety is essential to the success of any product. What is more, the European directives and standards require intelligent solutions and raise the level of professional skills required. As a result, there is a wide range of different products, information and qualifications for safety engineering. However, most of them focus on the control level. This course familiarises participants with integrated control and pneumatic solutions for the right commissioning, troubleshooting, setup, maintenance and simple optimisation of a system. Operators, maintenance staff, engineers, designers, trainers Correct dimensioning Operation modes Safe designing example Hazardous areas Risk analyses Safety measures 10 technical safety functions Emergency stop Pneumatic safety tips can recognise the hazards in pneumatic processes is able to analyse the risk factors of simple pneumatic designs can apply safety measures and safety circuits understands the principles of emergency and safety solutions can raise the safety of simple pneumatic designs PN111 Modern industrial pneumatics or equivalent knowledge 2 days 574393 18 Online booking: www.festo-tac.com

Hydraulics Technology Modern industrial hydraulics HY511 Article number This course provides you with an insight into hydraulic components and their function. You will create and read circuit diagrams and set the pressure and position of hydraulic drives. You will also learn the basics of electrical drives, enabling you to commission electrohydraulic systems. As in all Festo Didactic training courses, there is an emphasis on practical exercises. Maintenance staff, designers, engineers, trainers Equipment and circuit diagram symbols, reading and interpreting basic hydraulic circuit diagrams Physical principles Structure and mode of operation of basic components Measuring volumetric flow and pressure Technology and characteristic data of valves and drive elements Intensive training for industrial practice: setting up systems in accordance with circuit diagrams, commissioning can design, assemble and test basic hydraulic circuits is able to maintain and troubleshoot basic hydraulic control systems can identify and describe the construction, designs features and operation of hydraulic components can interpret technical specifications and data relating to hydraulic components and systems can interpret safety measures is familiar with graphical symbols for hydraulic components can perform simple calculations of pressure, flow and force Basic technical understanding 4 days 559448 Online booking: www.festo-tac.com 19

Technology Hydraulics Mastering mobile hydraulics HY181 Article number Due to the complexity of mobile hydraulic systems compared to industrial hydraulics, the skills needed for maintenance and design require a deep understanding of mobile hydraulics technology. In this course, you will learn every important detail related to mobile hydraulics. And the many interesting mobile hydraulics solutions and circuits will broaden your understanding of industrial hydraulics. Maintenance staff, designers, engineers, trainers Hydrostatic transmission and related components Steering unit Working hydraulics Load holding Load sensing in constant and variable displacement pumps Pressure and flow control Fundamentals of proportional control Commissioning and maintaining mobile systems can identify the components and explain their functions in a given mobile hydraulic circuit can build and test hydrostatic transmissions, working hydraulics and steering circuits can explain load sensing functions and other efficiency components can make adjustments to the control parameters of mobile hydraulics can measure the required parameters in a mobile hydraulic circuit can systematically troubleshoot and explain maintenance procedures can explain the safety measures in mobile equipments HY511 Modern industrial hydraulics or equivalent knowledge 3 days 573359 20 Online booking: www.festo-tac.com

Hydraulics Technology Proportional hydraulics HY132 Article number Proportional and servo hydraulics have found extensive application in industry, but due to their importance and cost, only highly skilled personnel have been trained on them. This course provides the opportunity to learn, discover and experience the function and control of proportional and servo valves. To complement the theory, the practical part gives you the opportunity to set up circuits, set parameters, and gain experience in commissioning and troubleshooting proportional hydraulic controls. Maintenance staff, designers, engineers, trainers Structure, function and characteristic data of proportional, way, pressure and flow control valves Generation of set points Adapting amplifier electronics to required conditions Development and interpretation of proportional hydraulics circuit diagrams Intensive practical training through setup of circuits according to circuit diagrams and setting parameters for optimal commissioning Procedures for maintenance, troubleshooting and commissioning Open- and closed-loop control Servo valve technology and control can explain the structure and mode of operation of proportional, way, pressure and flow control valves is able to interpret the characteristic data of proportional valves can choose the right proportional or servo solution for the application is able to develop, read and interpret proportional hydraulics circuit diagrams can explain the principles of servo valve technology and control can explain the difference between open- and closed-loop controls is able to identify and solve the most common faults in proportional and servo hydraulics systems HY511 Modern industrial hydraulics or equivalent knowledge 3 days 559451 Online booking: www.festo-tac.com 21

Technology PLC GRAFCET The new process description AUT111 Article number Used in automation and process engineering, GRAFCET is a specification language for sequences in accordance with DIN/EN 60848. It replaces DIN 40719-6 Function Chart. If you are involved in design and engineering, the course provides you with an invaluable planning tool. GRAFCET delivers a primary working document for plant engineers and line builders and provides maintenance staff with the key to fast and effective troubleshooting. Maintenance staff, designers, engineers, trainers Explanation of the key elements of the standard What can GRAFCET do that Function Chart cannot? Modes of operation Hierarchies Macro- and microstructures Decentralised intelligence and sequences Creating example GRAFCETs knows the advantages, benefits and application fields of GRAFCET knows the characteristics and structure of GRAFCET plans can read and understand a GRAFCET plan can visualise automation technology problems step by step with GRAFCET can draw their own GRAFCET plans of varying degrees of difficulty Basic knowledge of control technology 1 day 559452 22 Online booking: www.festo-tac.com

PLC Technology Simatic S7 Fundamentals PLC211 Article number You will get to know the structure and mode of operation of the Simatic S7 as well as how to create simple logic association and sequence programs. A key element of the course is application and handling, using programming terminology and taking the various interfaces between the individual technologies (mechanical, pneumatic, hydraulic, electrical and PLC)) into account. Maintenance staff, designers, engineers, trainers Basic structure of the Simatic S7 controller Roles of the input and output modules The 3 programming languages: FUC, LD and IL The basic instruction set of Simatic S7 GRAFCET Designing an application Introduction to networking Archiving and restoring PLC programs can configure and commission a Simatic S7 controller can create, read out and change hardware configurations can create and commission PLC programs with logic operations and sequences can combine various program modules into structured programs can isolate and eliminate faults and errors using the diagnostic buffer and status display can design, program and implement basic automation tasks 4 days 559381 Online booking: www.festo-tac.com 23

Technology PLC CODESYS version 2 A hardware-independent introduction to CODESYS PLC271 Article number Flexibility despite a high degree of automation is one of the most important challenges for manufacturing companies. It demands the integration and networking of different controls in a complex automation system. This is complicated by the huge variety of programming software available. Differences in userinterface, functionality and command sets cause confusion and make mistakes more likely. Codesys tried and tested, globally introduced hardware-independent software from 3S offers a Controller Development System according to the IEC 61131-3 with all defined programming languages independent of the hardware manufacturer. This course demystifies Codesys and gives participants confidence in using it. Maintenance staff, designers, engineers, trainers Overview of the IEC 61131-3 standard Introduction to the Codesys programming environment Use of the 6 programming languages IL, ST, LD, FBD, SFC, CFC Use of visualisation Working with simulation Functions, function blocks and libraries Conversion of PLC programs Use of variable and symbolic operands Using the help function Aids for troubleshooting can explain the scope and potential of Codesys can explain the positioning of Codesys to other programming environments can select the best programming language for a given task can identify which products can be programmed with Codesys can select appropriate languages for specific tasks and combines them to a complete project can create a basic simulation based on the internal SoftPLC from Codesys and test programs can create a basic visualisation (for example, of a belt or distribution station) Basic technical knowledge 2 days 570614 24 Online booking: www.festo-tac.com

PLC Technology CODESYS version 2 A hardware-independent introduction to PLC programming PLC281 Article number In order to master the fast-changing requirements of embedded and PC-controlled industrial applications, it is increasingly important to master and apply different programming languages. This is complicated by the huge variety of programming software available. Differences in user-interface, functionality and commands sets cause confusion and make mistakes more likely. Codesys tried and tested, globally introduced hardware-independent software from 3S offers a Controller Development System according to the IEC 61131-3 with all defined programming languages independent of the hardware manufacturer. This course demystifies Codesys and gives participants confidence in using it. Maintenance staff, designers, engineers, trainers Design and functions of a PLC Overview of the IEC 61131-3 standard Overview of automation structures and bus systems Functionality of the Codesys programming environment Use of the 6 programming languages IL, ST, LD, FBD, SFC, CFC Offline simulation Visualisation Configuration and commissioning Festo automation systems can use and combine IEC 61131-3 languages (Codesys version 2.3) to program a professional solution for an industrial application quickly and efficiently can program IEC 61131-2 compatible industrial controllers can describe the sequence of the MPS Distribution Station using GRAFCET can program the sequence of the MPS Distribution Station using a language or combination of languages can use debugging tools to simulate, test and trace can use Codesys features to troubleshoot masters the fundamentals of visualisation can create and use different kinds of variables (local, global) knows how to find help within the software Basic electrical knowledge. We recommend taking the EL131, EL141 and PLC271 courses in advance. 2 days 570612 Online booking: www.festo-tac.com 25

Technology PLC CODESYS version 3 A hardware-independent introduction to CODESYS PLC371 Article number Flexibility despite a high degree of automation is one of the most important challenges in manufacturing companies. It demands the integration and networking of different controls in a complex automation system. This is complicated by the huge variety of programming software available. Differences in user interface, functionality and command sets cause confusion and make mistakes more likely. Codesys tried and tested, globally introduced hardware-independent software from 3S offers a Controller Development System according to the IEC 61131-3 with all defined programming languages independent of the hardware manufacturer. This course demystifies Codesys and gives participants confidence in using it. Maintenance staff, designers, engineers, trainers Overview of the IEC 61131-3 standard Introduction to the Codesys programming environment Use of the 6 programming languages IL, ST, LD, FBD, SFC, CFC Use of visualisation Working with simulation Functions, function blocks and libraries Conversion of PLC programs Use of variable and symbolic operands Using the Help function Aids to troubleshooting can explain the scope and potential of Codesys can explain the positioning of Codesys compared to other programming environments can select the best programming language for a given task can identify which products can be programmed with Codesys selects the appropriate languages for specific tasks and combine them to a complete project can create a basic simulation based on the internal SoftPLC from Codesys and test programs can create a basic visualisation (for example, of a belt or distribution station) Common technical knowledge 2 days 577954 26 Online booking: www.festo-tac.com

PLC Technology CODESYS version 3 A hardware-independent introduction to PLC programming PLC381 Article number In order to master the fast-changing requirements of embedded and PC-controlled industrial applications, it is increasingly important to master and apply different programming languages. This is complicated by the huge variety of programming software available. Differences in user-interface, functionality and commands sets cause confusion and make mistakes more likely. Codesys tried and tested, globally introduced hardware-independent software from 3S offers a Controller Development System according to the IEC 61131-3 with all defined programming languages independent of the hardware manufacturer. This course demystifies Codesys and gives participants confidence in using it. Maintenance staff, designers, engineers, trainers Design and functions of a PLC Overview of the standard IEC 61131-3 Overview of automation structures and bus systems Functionality of the Codesys programming environment Use of the 6 programming languages IL, ST, LD, FBD, SFC, CFC Offline simulation Visualisation Configuration and commissioning Festo automation systems can use and combine IEC 61131-3 languages (Codesys version 3.2) to program an professional solution for an industrial application quickly and efficiently can program IEC 61131-2-compatible industrial controllers can describe the sequence of the MPS Distribution Station using GRAFCET can program the sequence of the MPS Distribution Station using a language or combination of languages can use debugging tools to simulate, test and trace can use Codesys features to troubleshoot masters the fundamentals of visualisation can create and use different kinds of variables (local, global) knows how to find help within the software Basic electrical knowledge. We recommend taking the EL131, EL141 and PLC271 courses in advance. 2 days 577956 Online booking: www.festo-tac.com 27

Technology Electricity Electricity for non-electrical industrial staff 1 EL131 Article number Electrical engineering has become an indispensible element in many areas of industry and service companies. This course presents in detail the most important electrical components, the properties and features of electric current, and the safety regulations for working in commercial operations as well as covering the same material in extensive practice-oriented exercises. Using the discover-explain-experience principle, technical background information from the course allows participants to recognise links and to implement what they have learnt in their work. This results both in employee safety and greater productivity. The course is designed for all employees with little or no basic electrical training, who are constantly confronted with electrical systems. These include machine operators, maintenance technicians, fitters, and designers but also service personnel such as janitors/caretakers, cleaning staff etc. who have to work with electrical equipment or enter rooms containing such equipment. What is electric current? What effects does it have? Units and symbols Ohm s Law Measuring in the circuit Voltage supplies direct current, alternating current Loads in electrical circuits Series connection Parallel connection Voltage divider Circuit principles Electrical components (relay, contactor etc.) Avoidable and unavoidable measuring errors Conductors semiconductors non-conductors (insulators) can explain the working principle of an electrical circuit and all the basic physical phenomena can effectively measure an electrical circuit can name the key electrical components used in industry can build and commission basic electrical circuits can read basic electrical circuit diagrams Basic technical knowledge 2 days 577951 28 Online booking: www.festo-tac.com

Electricity Technology Electricity for non-electrical industrial staff 2 EL141 Having acquired a basic knowledge of electricity, the next step is to look at specific electrical equipment commonly found in industry and at the safety procedures that apply. This course was developed to take the participants to the next level in electrical maintenance, covering in detail the most important electrical components, their principles, properties and features, as well as the safety regulations for working with electrical circuits. The use of simulation systems offers the opportunity to experiment and practice. Article number The course is designed for all employees with little or no basic electrical training who are constantly confronted with electrical systems. These include machine operators, maintenance technicians, fitters, and designers but also service personnel such as janitors/caretakers, cleaning staff etc. who have to work with electrical equipment or enter rooms containing such equipment. Safety in electric circuits Electric field and magnetism Coils Capacitors Calculating and interpreting values Three-phase current Work and power Motors Fundamentals of sensor technology is able to explain and apply the safety procedures for working in electrical circuits can name the electrical sensors and actuators, and relate them to real-life applications is able to build and commission circuits of intermediate complexity with sensors and common electrical actuators (valves, motors, safety circuits) is able to diagnose the most common faults in electrical circuits is able to calculate the cost of using electricity EL131 Electricity for non-electrical industrial staff 1 or equivalent knowledge 2 days 577953 Online booking: www.festo-tac.com 29

Technology Process automation Valves in process automation PA121 Article number This course provides you with insight into process valve technology, including valve/drive selection based on materials and standards, and taking cavitation into account. It also gives you an understanding of entire valve control systems. Maintenance staff, designers, engineers, trainers Overview of design and function of process valves, taking international standardisation into account Physical principles and material selection related to media and process valves Testing and certification requirements for process valves (such as works test certificate) Cavitation what is cavitation, how to avoid cavitation damage with specially designed valve types Principles and selection of process valve actuation (manual, hydraulic, electric and pneumatic) Reading and interpreting process valve symbols Influence of international regulations on the process valve selection (AWWA, API etc.) SIL regulation (Safety Integrity Level), explosion safety and the influence on the process valves can select, assemble and test complex process valve installations can maintain and troubleshoot complex process valve installations can identify and describe the construction, design features, and operation of process valves can interpret technical specifications and data relating to process valves and systems can identify and explain graphical symbols for process valves can perform simple calculations of pressure, flow and force knows the role of process valve actuation manual, hydraulic, electric and pneumatic knows how to prevent cavitation damage is aware of current innovative developments and trends in process valve automation products and their application Basic technical understanding 4 days 565673 30 Online booking: www.festo-tac.com

Process automation Technology Principles of industrial measurement and instrumentation PA221 Article number In this course you will become familiar with the equipment used in process automation to measure and control a process. Using practical exercises and training, you will learn how process equipment is used to form an open- and closed-loop system, and will gain an understanding of drawings used in industry. Designers, engineers, trainers Basic electric principles and electrical safety Transducers and sensors Principles of measurement (flow, level, temperature and pressure) Control valves, their components and functions Control theory Fundamentals of control loops Instrumentation symbols and drawings Practical training on software and hardware with loop tuning and adjustment Safety concerns and procedures when operating control systems can measure and describe the difference between basic electrical principles can identify, describe and measure the difference between analogue and digital signals can identify and measure sensors used to measure process variables and understands their principles can identify and describe the components of a control valve can explain the main parts of open- and closed-loop systems, their functions and signal flows can identify the symbols and components used in instrumentation drawings Basic technical understanding 4 days 565684 Online booking: www.festo-tac.com 31

Technology Process automation Practical mastery of closed-loop control PA201 Article number In this course you will master the principles of automatic process control and the operation of the feedback loop to include proportional, integral and derivative control modes as well as advanced concepts of cascade, ratio, and feed-forward control. You will also learn and practice controller tuning methods and get an overview of drawings used in industry. Designers, engineers, trainers Operation of the components in a closed-loop control system including static and dynamic functions Requirements for open- and closed-loop stability and control system tuning methods Functionality of cascade control loops and the advantages of cascade control over single-element feedback control, and tuning a cascade control loop for optimum control Principles and design features of feed-forward control and tuning a feed-forward control system for optimum control Operation and function of ratio control systems and tuning of ratio control systems Safety concerns and procedures when operating control systems can commission a basic closed-loop control system can initiate and modify basic closed-loop control systems can identify components can read a circuit diagram or wiring schematic can connect components according to a circuit diagram or wiring schematic can operate, describe, identify and analyse a control knows the fundamentals of closed-loop controls Basic technical understanding 4 days 565682 32 Online booking: www.festo-tac.com

Process automation Technology Fundamentals of closed-loop control technology PA291 Article number This compact course introduces the principles of closed-loop technology. It provides the basis for more sophisticated methods in control and process automation, necessary to optimise processes. It is an ideal preparation for following courses and a prerequisite to course PA271 Monitoring, controlling and optimising operations in water and wastewater treatment plants for people who are not familiar with closedloop control technology. In this course the participants learn the specific terminology of the closed-loop technology. They study the characteristics of controlled systems, suitable control strategies and different methods to fine tune controllers. With the help of training equipment they carry out hands-on exercises to analyse the characteristics of different controllers. Technical staff, operators, trainers, supervisors, engineers Specifics of open-loop control Introduction into closed-loop control Basic terminology of closed-loop control Characteristics of the two-step controller method Hands on exercises with P controller, I controller and PI controller Operation of a controlled system with Two-step-, P, I and PI controllers Fundamentals of fine tuning a PI controller can name and explain the closed-loop control variables can commission a basic closed-loop control system can initiate and modify basic closed-loop control system can operate, describe, indentify and analyse a control system Basic technical understanding 1 day This course is an abbreviated version of the course PA 201 Practical mastery of closed-loop control 578563 Online booking: www.festo-tac.com 33

Technology Water management Water purification processes in modern water works PA231 Article number This course deals with the water treatment processes used in modern water treatment plants. These plants provide households and industry with clean drinking water. The course comprises principles, practices and the desired function and operation of a variety of water treatment processes, including the flocculation and disinfection. The goal is to apply the necessary techniques creating an environmentally safe effluent on the one side and to ensure healthy drinking water on the other. Technical staff and supervisors of water treatment plants Phases of precipitation and flocculation Types of substances in water Measuring and control technologies Optimizing dosage of coagulants Chlorine dosage and disinfection Disinfection control Measurement of chlorine concentration learns how to control coagulation and flocculation processes can evaluate the processes of precipitation and flocculation and identify overdosing can create a sedimentation graph can measure and interpret chlorine dosage knows how to dose chlorine 1 day 577543 34 Online booking: www.festo-tac.com

Water management Technology Safe and efficient water transport and distribution PA241 Article number Safe water transport and distribution is essential for drinking water supply. Participants of this course will be familiarised with control technologies in water transport to achieve the optimum distribution of drinking water to the consumer. To ensure a safe and efficient water supply, all relevant components need to function efficiently and form an effectively adjusted system. The course traces the flow of water from the source to the consumer. Pumps are one focus as they are widely used in water plants. Technical staff and supervisors of water treatment plants Operation of pumps Types of pumps and the principles of their operation Components of pumps Maintenance of pumps Horsepower and efficiency of a pump Water transport to high tower Constant supply of drinking water Water supply to different pressure zones Simulation of two settlement zones located at different altitudes Manual valve control Water loss Identification of water loss Leakage Analysis of water consumption can supervise and control a pump and the relationship between pressure and flow is able to control the fill level of a tank can identify and explain types of pumps and their components can implement measures to ensure water supply to different pressure zones understands the function and advantages of manual and automatic valve control systems is able to reduce water losses through pressure control can detect constrictions in pipe systems by monitoring flow rate and pressure is able to keep the fill level of a high tower constant under varying basic conditions can detect leakages with zero-consumption measurement 2 days 577545 Online booking: www.festo-tac.com 35

Technology Water management Key processes of wastewater transport PA251 Article number Various consumers, private and industrial, discharge their wastewater into sewer systems. The wastewater contains substances in diverse qualities and amounts: solids, liquids, chemicals. Sewer systems ensure a safe and odourless transport to the wastewater treatment plant. Participants of this course are familiarised with characteristics of municipal wastewater, the technical background of the sewer systems and control technologies of wastewater removal and the related processes. The course traces the flow of wastewater from the consumer to the wastewater plant. Technical staff and supervisors of wastewater treatment plants Principles of water flow in pipes Transport of solids Operation of sewer systems Control technology for flow control Storm water management Observation of sewer system operation through transparent pipes and tanks Flow control Simulating a rain overflow basin Types of rain overflow devices and basins describes sedimentation and re-mobilisation in a combined sewer system explains the impact of blockage in a sewer system can differentiate between dry weather and rain flow and can see the differences of solid transport forecasts effects of exceeding the hydraulic capacity 2 days 577547 36 Online booking: www.festo-tac.com

Water management Technology Fundamentals of modern wastewater treatment processes PA261 Article number Over the years wastewater treatment techniques and practices have evolved into a complex body of knowledge based on past practice, applied engineering and new environmental sciences. The intelligent application of these fundamentals assures safe function of a wastewater treatment plant with an acceptable effluent quality. This course teaches the principles, function and operation of a variety of basic wastewater treatment processes focused on sedimentation and biological treatment. Technical staff and supervisors of wastewater treatment plants Sedimentation Principles of sedimentation Factors and process parameters affecting sedimentation Sedimentation tank types Sedimentation tank zones and processes Sludge withdrawal and recycling Flow rates affecting sedimentation Biological treatment (activated sludge) Activated sludge process and basic principles Calculations for activated sludge Aeration Maintaining solids concentration by sludge recirculation can directly observe sedimentation processes with different preconditions understands and can control the sedimentation processes can identify problems with sedimentation and name corrective actions understands the activated sludge processes knows the consequences of overload in a wastewater treatment plant can measure and control the amount of oxygen needed 2 days 577549 Online booking: www.festo-tac.com 37

Technology Water management Monitoring, controlling and optimising operations in water and wastewater treatment plants PA271 Article number Huge amounts of money are spent to treat water to ensure it is safe for human consumption. Millions more are spent to distribute the same water to our homes, schools, hospitals and businesses. At the same time, millions of gallons of that valuable treated water are lost through leakage due to excess pressure. New technology enables more efficient methods of controlling the distribution of water. In addition, monitoring and controlling the processes in water and wastewater treatment plants plays an important role in ensuring good water quality. This allows overdosage to be avoided, thus preventing undesirable concentrations of chemicals and the associated negative consequences. The optimized process also helps to minimise the cost of chemicals and energy. Technical staff and supervisors of water and wastewater treatment plants Adjustment of electronic amplifiers Data collection The following parameters are collected: Fill levels Volumetric rates Line pressure Electric current/voltage, power Oxygen (O 2 ) Chlorine (Cl 2 ) Interpretation of characteristic data parameters Automated closed-loop control of pumps, valves and aeration can define and supervise goals related to water and wastewater treatment can identify relationships within the processes can run control systems can operate electronic equipment for water and wastewater process control can use different control strategies (automated close-loop control) can control fill level can manage volumetric flow control can drain control can control aeration PA291 Fundamentals of closed-loop control technology or equivalent knowledge 2 days 577551 38 Online booking: www.festo-tac.com

Water management Technology Energy optimisation in water and wastewater treatment plants PA281 Article number It is essential that water and wastewater treatment plants are continuously optimised after being commissioned. This ensures that all the devices and units perform smoothly so that the water quality reaches the required level. Also, operating costs are the major cost factor during the service life of the plant. An optimised system consumes less electrical power, results in reduced maintenance work and increased service life of the equipment. Pump stations and aeration account for a major share of the energy used in water and wastewater plants and therefore deserve special attention. Finally, energy optimisation helps to minimise environmental impact. Technical staff and supervisors of water and wastewater treatment plants Introduction to water management processes Forms of energy and its sources Energy consumption in water and wastewater treatment Strategies for controlling overall energy consumption Measure energy consumption of individual devices Optimisation of energy consumption for aeration Efficient energy Cost impact of ineffective systems Causes of energy waste Energy management systems can evaluate detailed energy consumption and the costs of energy sources can determine main consumers in a plant applies efficiency measures by using a benchmark can detect faults that cause waste of energy can define and supervise quality goals related to energy consumption can compare the efficiency of systems (for example, pumps) can determine the energy cost of interference in pipes can optimise energy demand of control strategies (automated close-loop control) such as fill level, flow control or aeration can evaluate measures for energy saving can develop an energy management system can estimate the potential for energy production in a wastewater treatment plant 2 days 577553 Online booking: www.festo-tac.com 39

Technology Water management Pneumatics for water management PN331 There is a trend among operators of water treatment plants towards the increased use of pneumatic drives instead of electric drives. The advantages in terms of cost, system reliability, reduced complexity, ease of use and maintenance clearly speak for this technology. This three-day course gives the participants an insight into process automation in water-related plants, making an important contribution to the operational reliability of these plants. Article number Anyone employed in the area of industrial process or water treatment facilities Production and distribution of compressed air Identifying and eliminating waste Reading circuit diagrams and interpretation of control sequences Design and function of directional control, pressure, shutoff and flow control vales Function of linear and rotary drives Correct adjustment of process drives and their sensors Safe and precise manual intervention Safe decommissioning in the event of total loss of auxiliary energy Practical exercises, designing and testing circuits, troubleshooting can confidently identify relationships within the process can avoid damage and failure in the event of operator errors through safe and precise intervention Basic technical understanding 3 days 573629 40 Online booking: www.festo-tac.com

Handling systems Technology Robotics Fundamentals ROB111 For many years robotics has been evolving fast, providing faster, better quality in production and safety for the workers. Robotic systems can take over some tasks that address questions concerning productivity, quality, risks and ergonomics. Robotic systems become increasingly important and more relevant in the shop floor. In order to follow and be able to explore this exponential growth we have developed this training. At the end you will have the knowledge to answer the question What is meant by robotics? Article number Maintenance staff, designers, engineers, trainers Handling devices Fundamentals, types and applications, advantages and disadvantages End effectors Mechanics Degrees of freedom, joints Linear motion, circular motion Coordinate systems World, reference Movement vs. speed Drives, servo and induction motors Feedback Motion control Basic blocks Typical data of a motion control system Applications Examples Hands-on is able to identify the different types of handling systems can describe the mechanics behind robotics systems can describe the working principles behind the control of movement and speed is able to explain what a coordinate system is can enunciate the principles of a motion control system Basic technical knowledge, background in automation 1 day 578435 Online booking: www.festo-tac.com 41

Technology Handling systems Motion control solution CMCA ROB121 Article number With Gantry systems and Tripod Festo offers a broad range of kinematics. Together with the control solution CMCA, these systems will be designed for robotic tasks. In specific applications, a higher performance and benefit can be reached than with standard robots. To master them and their respective applications, we need to change our mind-set to understand the principles and concepts behind these systems, in order to obtain the maximum performance. This training has been developed to enable you to run these systems in an efficient way. Maintenance staff, designers, engineers, trainers Motion functions Positioning Synchronisation Homing Dynamics Distance, speed, acceleration and jerk Handling systems architecture Festo kinematics CMXR Overview and performance Teach pendant and Festo Teach Language (FTL) Overview, programming Integrated Codesys PLC Applications Examples Hands-on Pick and Place Optimising can identify the different pieces of equipment that are part of the motion control systems can commission a motion control system masters standard programs of handling (Pick and Place) with FTL language for the Festo Electrical Handling Systems and the Teach pendant can optimise the program to achieve the maximum performance ROB111 Robotics Fundamentals. Basic knowledge in Codesys 2 days 578437 42 Online booking: www.festo-tac.com

Handling systems Technology Maintenance of Tripod EXPT ROB131 High availability is needed to reach today s production targets. One important way to achieve this is by reducing downtime with equipment expertly maintained by qualified staff, especially in 24/7 operation. This maintenance course for the Tripod EXPT has been developed to meet this requirement. Article number Electrical and mechanical maintenance staff Maintenance Greasing of the axis and rods Adjustment of rod lost detection Repair Replacing a belt and acquiring the feed constant Replacing of rod Control system General overview of the components Working with the Teach pendant Creation of a status report Replacing control components including parameterisation Troubleshooting Typical errors can maintain the Tripod according to the manufacturer s specifications works with the Teach pendant to diagnose and troubleshoot the system can exchange minor components Basic technical knowledge, background in automation 1 day 578439 Online booking: www.festo-tac.com 43

Technology Handling systems Mastering the basics of electrical drives ED811 Article number As electrical drives are increasingly used in industry, many mechanical engineers and technicians are confronted with this new and initially complex technology and are expected to be able to commission and maintain it. This is a daunting prospect for anyone who has not had proper training. This course aims to provide this target group with the attitudes, skills and knowledge they need to master the basics. Maintenance staff, designers, engineers, trainers Linear and rotary mechanical drives (Tooth belt, spindle, ball screw, torque motor) Motors (DC motors, AC motors synchronous and asynchronous, servo, stepper) Direct drives (linear and torque motors) Brakes for electrical drives Mechanical gear units for electrical drives Displacement encoders (incremental, absolute, resolver) Selection criteria for electrical drives Controllers Festo Configuration Tool (FCT) software package is able to select the most appropriate components for a given application, safely commission drives, and locate and eliminate simple faults can explain the functional principles of synchronous machines and steppers can describe the functional principles of servo and stepper controllers can differentiate between the various types of encoders and identify their function and specific application can explain the differences between the various types of brakes is able to analyse a system consisting of different electric drives, controllers, brakes, gear boxes and explain their configuration and relationship can differentiate between the range of gear boxes for electrical drives and identify their function and specific application can differentiate between the various types of mechanical drives (axes), and explain their construction can describe the characteristics, analyse the technical data and specify the applications of the different types of mechanical drives (axes) can select the most appropriate components of an electrical drive for a given application can explain the relevant parameters of the configuration software and their effect on the drive system can set up, power up and configure an electrical drive system (commission) can use the Festo Configuration Tool (FCT) to set up the different parameters for speed, homing, positioning and torque control can work safely with an electrical drive and demonstrate the desire to conform with safe practice can locate and eliminate simple faults Basic electrical and sensor understanding. We recommend taking the courses EL131 Introduction for non-electrical industrial staff 1 and EL141 Introduction for non-electrical industrial staff 2 2 days 562553 44 Online booking: www.festo-tac.com

Handling systems Technology Vacuum in handling technology PN381 Vacuum plays an important role in handling technology. Vacuum is used in positioning, transporting, lifting, sorting and many other applications. Knowledge of vacuum technology is essential for those working with these applications, especially those who design and maintain them, or need to select appropriate vacuum components. In this course, participants learn about the basic specifics of vacuum compared to compressed air. The main topics covered are production of vacuum, selection of the right suction cups, and opportunities for cost reduction. Article number Maintenance staff, designers and engineers, trainers Introduction to vacuum technology Vacuum generation in handling technology Vacuum components in handling technology Component selection criteria understands the generation and provision of vacuum is able to describe the fundamentals of vacuum can select and dimensions suction cups can interpret the material properties of handling with vacuum can interpret the vacuum generator properties can design simple vacuum circuits PN111 Modern industrial pneumatics or equivalent knowledge 1 day 575774 Online booking: www.festo-tac.com 45

Technology Troubleshooting Maintenance and troubleshooting of electropneumatic systems using PLC controls PN121 Article number This course allows you to extend your specialist knowledge of complex pneumatic systems and improve your methodological skills. Practical exercises on training equipment for setup, commissioning, troubleshooting and fault elimination facilitate the transfer of knowledge to your day-to-day work. Maintenance staff, designers, engineers, trainers Functional relations between mechanic, pneumatic, electronic and PLC components of a system Reading and using machine documentation Set up and commissioning of a system with pneumatics and PLC control Optimising systems using fault documentation Methodical approach to find analyse failures in systems Applying FMEA technique to prevent failures Practical exercises in troubleshooting can set up and commission a pneumatic system with a PLC control can interpret the documentation of the system can interpret the construction, design features and operation of components and their relations can design and analyse a machine fault list knows how to apply various methods to analyse the root causes of the failures and take actions can apply FMEA to prevent failures on a system PN 111 Modern industrial pneumatics and basic PLC understanding 3 days 559396 46 Online booking: www.festo-tac.com

Troubleshooting Technology Effective industrial problem-solving techniques PN142 Article number Modern industrial plants have a high level of complexity, making it increasingly difficult for maintenance staff to detect the cause of faults with technical competence and experience alone. A methodical approach is required. This includes analysis of the environment, communication with specialist departments and systematic use of appropriate problem-solving techniques. Operators, maintenance staff, designers, engineers, trainers Defining, understanding and communicating problems Troubleshooting using problem-solving techniques Causes of downtime and how to prepare a fault list Methods/tools for analysing and eliminating root causes (Pareto, cause-effect diagram, brainwriting, FMEA, measure list, measure plan) can effectively understand and communicate problems is able to build a team to start the analysis of a major problem that could not be solved individually can apply various techniques to identify and eliminate the root cause of the problem can design and analyse a machine fault list for various production systems can take effective actions and control action plans for a permanent fix of the problem applies basic FMEA analysis on industrial systems PN111 Modern industrial pneumatics or equivalent knowledge 2 days 559417 Online booking: www.festo-tac.com 47

Technology Troubleshooting Valve terminal CPX Commissioning, modification and fault elimination PN163 Article number Preconfigured complex systems with valve terminals and mechanical, pneumatic and electrical components have numerous advantages but create new tasks for maintenance staff. This course enables you to understand how pneumatic and electrical components work together. You will also learn identification and elimination of faults, and troubleshooting aids. Maintenance, designers, engineers Design and function of three different CPX valve terminal series MPA Midi VTSA Valve functions Creating pressure zones Drawing and reading pneumatic circuit diagrams Functional relationships between pneumatics and electrical engineering Terminal configuration and spare parts ordering Modification and replacement of parts Versatile electrical connection technology Adjustable failsafe behaviour Detection and elimination of pneumatic and electric controls Diagnosis via fault LEDs at the Profibus node Creating a Profibus configuration using STEP7 Testing and diagnosis via Profibus using a programming unit Programmed diagnosis is familiar with the CPX valve terminals and operation principles can interact with the CPX interface can diagnose failures of CPX valve terminals can make a diagnosis via Profibus PN111 Modern industrial pneumatics or equivalent knowledge 2 days 559389 48 Online booking: www.festo-tac.com

Troubleshooting Technology Maintenance and troubleshooting of hydraulic systems HY521 Article number The right maintenance approach supported by a deep understanding of hydraulics and troubleshooting strategies prolongs the operating hours of hydraulic machines and reduces the downtimes. This course provides you with the relevant knowledge and real life exercises based on troubleshooting techniques. Operators, maintenance staff, trainers Important hydraulic components Circuit design and reading circuit diagrams Hydraulic troubleshooting techniques Analysing circuits for troubleshooting Hydraulic maintenance approach Troubleshooting guides knows the features of important hydraulic components can interpret the technical data of the component understands how availability of production equipment can be improved knows the efficient maintenance methods can read and analyse hydraulic circuit diagrams can effectively troubleshoot hydraulic circuits can safely commission the system HY511 Modern industrial hydraulics 3 days 559449 Online booking: www.festo-tac.com

Technology Safety Mastering machinery safety 1 SN171 Article number Since December 2009 it has been compulsory to use the new machinery directive 2006/42/EC. This requirement together with the harmonised standards could translate into a significant change in your organisation. Alongside several small modifications and additions, the new IIB declaration (referred to as the Declaration of Incorporation) is also introduced. Technical files and user manuals with information about transportation, installation, commissioning, adjustment, maintenance, disassembly, scrapping and recycling must be created and delivered with the partially completed machinery. Designers of machinery, designers of mechanical and electrical control systems. Using the new harmonised standards EN ISO 13849-1 for the Performance Level (PL) and Mean Time To Failure (MTTF) calculations as well as the EN ISO 13849-2 for the validation of the safety systems designed for the machinery is very challenging and requires a lot of new knowledge. The standard EN IEC 62061 is for electrical, electronic and programmable equipment. This standard also contains information about the Safety Integrity Level (SIL). The EN ISO contains information about the combination of several machines and will be further developed into the Integrated Manufacturing System (IMS). The above-mentioned topics and many more will be covered in this two-day course. can apply the machinery directive can determine which other directives have to be applied can determine and describe the limits of the machinery is able to create the proper documentation for the machinery can explain the changes contained in the new machinery directive can name the new standards that are harmonised under the machinery directive is able to describe the relationship between the directives and the harmonised standards can carry out a risk assessment can explain the difference between a machinery and a partially completed machinery can list the documents that have to be prepared for the machinery and the partially completed machinery is able to define the life phase of the machinery can identify the responsible person for each life phase of the machinery can describe the residual risks and address them can use the information from the EN ISO 13849-1 and 13849-2 (PL) is able to develop the safety circuits for different categories performs the necessary calculations for PL, MTTD based on the B10 value can define the abbreviations: MTTF, MTBF, B10, T10, DC, CCF, etc. can prepare a declaration of conformation or a declaration of incorporation based on the harmonised standards Basic technical knowledge 2 days 577959 50 Online booking: www.festo-tac.com

Safety Technology Mastering machinery safety 2 SN182 Article number When several machines are combined we are dealing with an Integrated Manufacturing System (IMS). Information about IMS can be found in the harmonised standard EN ISO 11161:2010 Safety of machinery Integrated manufacturing systems Basic requirements. Designers of machinery, designers of mechanical and electrical control systems. The standard of electrical safety of machinery is EN IEC 60204-1:2006 Safety of machinery Electrical equipment of machines Part 1: General requirements. As electricity is nearly always in machinery, EN IEC 60204 is a very important harmonised standard. can define the definition of a basic Integrated Manufacturing System (IMS) can define the limits of the IMS is able to identify a task zone in an IMS can define the span of control in an IMS can describe the measures that have to be taken to suspend safety functions can identify the person responsible for the design of the IMS can locate the connection of the incoming supply can design a control cabinet and the electric installation in a machine can identify the required electrical protection class (IP) can carry out the required calculations for the electric installation in the machine, cross wire section, current carrying capacity, cable length, overcurrent protection, etc. is able to explain the difference between protective and functional bonding can design a safe IMS can define the limits of the machine and the covered area for the task zone can design a safety system for the IMS can use the 60204 calculation tool is able to create the appropriate documentation for the IMS and the control system of machinery can provide the necessary information about the required power supply (electric, pneumatic, hydraulic, etc.) Basic knowledge of the machinery directive and standards is required. We strongly recommend taking the SN171 Mastering machinery safety 1 course in advance. 2 days 577961 Online booking: www.festo-tac.com 51

Technology Safety Explosion safety PA141 Article number This course gives you an insight into standards-based explosion safety and explosion protection with risk analysis and operation/maintenance of electrical and mechanical installations. It also covers the development of explosion safety rules for machines, equipment and switchgear, conformity with the CE mark, explosion safety documentation as well as explosion safety in other countries. Maintenance staff, designers, engineers, trainers Explosion safety fundamentals EN 60079, EN-1127, EN-13463, IEC61241 plus appropriate guidelines, function and duties, selection and qualification ATEX Directive 94/9/EC, IECEex, UL-Aex... Process safety management, risk management Process hazards analysis Implementation of explosion safety management Documentation and approvals understands and can use EU guideline 94/9EG plus related guidelines knows explosion safety function and duties, selection and qualification knows fundamentals of technical explosion safety electrical and mechanical knows appropriate legal regulations and responsibilities of the operator/owner understands the reaction and properties of materials, chemicals and mixtures in gas and dust areas knows/understands relevant standards (ISO/DIN/AWWA/ANSI...) can perform accreditation and relevant guidelines (German Lloyd, FDA...) can organise and develop operational explosion safety measures and implement them in operational concepts can develop EX documentation and initiate approvals can communicate with internal and external bodies is familiar with the framework, definitions, systems, hardware and software requirements Basic technical understanding 4 days 565675 52 Online booking: www.festo-tac.com

Energy efficiency Technology Energy saving in pneumatic systems PN361 Saving energy is becoming more and more vital. In factories and even small workshops, the intelligent use of energy sources and rightsizing and selection of components can save time and substantially cut cost and waste. Compressed air is a key energy source for industrial production and offers huge potential for cost-saving from production to consumption. Savings begin by paying attention to the people working with compressed air. This course focuses on peoples attention to costs and improvements the areas of compressed air production, preparation and distribution, as well as on the design of pneumatic circuits. This course particularly meets the training needs of customers who have already benefited from the Festo Energy Saving Service. Operators, maintenance staff, engineers, designers, trainers Costs of compressed air with measurements Costs of leaks Compressed air consumption of various circuits The cost of oversizing and undersizing components Rightsizing for efficiency Energy efficient circuits Correcting the faults that cause efficiency waste understands the relationship between consumption and costs of energy sources can apply efficiency measures in the preparation, distribution and consumption of compressed air is able to correct faults that cause efficiency waste can apply efficiency measures in pneumatic circuits can select efficient components for various applications is able to measure the air consumption of various pneumatic applications can improve the lifetime of various pneumatic components PN111 Modern industrial pneumatics or equivalent knowledge 1 day Article number 574395 Online booking: www.festo-tac.com 53

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Organisation A well-organised company We know what makes an excellent company: a focus on customer satisfaction, corporate and quality strategy, employee satisfaction, efficient processes, responsible and goal-oriented employee management, job-oriented qualification, positive business results and a positive impact on society. We will prepare your entire organisation for the new tasks you face. Our consultants will advise your employees on the development of an independent work style. The aim of their work is to enable companies to efficiently structure work, organisation and qualification processes. 55

Organisation Lean production SYNCHRO Introduction to Lean Production and VSM LP111 Article number Taking the form of a strategy game, this course gives you a holistic view of material and information flows within a company and sensitises you to different types of waste in processes. You learn to analyse the causes of delivery problems and low productivity and to develop and implement ideas for meeting customer needs and improving processes. The main goal is to instil lean thinking in your company. The strategy game provides practical experience for all employees involved in lean production projects. Operators, maintenance staff, designers, engineers, trainers, managers Inventory minimisation as an important basis for increased productivity The principle of pull production control Advantages compared to conventional production control methods Types and function of different pull production control methods Application of methods Kanban the classic pull principle SMED Optimisation of setup processes with Single Minute Exchange of Die CIP as part of the business game Introduction to Value Stream Mapping (VSM) is able to understand the principles of lean thinking knows fundamental methods for improvement can analyse the causes of delivery problems and low productivity can develop and implement ideas for meeting customer requirements and process improvements 2 days 561209 56 Online booking: www.festo-tac.com

Lean production Organisation SMED Reducing setup time with SMED LP131 Article number Optimum batch size is often determined based on minimum inventory and job changeover costs. But this approach has one critical flaw: It views changeover costs as unchangeable. This often results in overproduction, excessive inventories, adjusted transport routes and scrapping, high cycle times and delivery problems. This course enables you to radically reduce machine and plant downtime caused by setup. Operators, maintenance staff, designers, engineers, trainers, managers Relationship between batch size and setup time Reducing setup times as the only way to reduce batch sizes and inventories in production The SMED (Single Minute Exchange of Die) method and its phases The OTED (One Touch Exchange of Die) method Constructive solutions for fast setup processes Work organisation options for fast setup processes Influence on production control Practical implementation of methods in a model plant is able to recognise waste knows the importance of short setup times for fast and economical order processing, flexible production and low inventories can apply and teach the SMED method 1 day 559425 Online booking: www.festo-tac.com 57

Organisation Lean production Lean Administration Game LP511 Although efficient administrative processes are essential for the productive operation of any company, complex administrative tasks often exhibit a high level of waste, such as unnecessarily long meetings, duplication of work, fuzzy responsibilities and an unfiltered flood of information. This waste is counterproductive to the aim of administration contributing to value creation in the company. The overall performance of a company can only be improved if processes in the administrative units are analysed, employees sensitised to change, and processes continuously optimised. The flow of information must strictly be focussed on essentials and all unnecessary actions must be eliminated. The Lean Administration Game gives participants the opportunity to experience the astonishing improvements that can be made in administrative processes by playing a 45-minute game several times and improving it each time. As a result, the participants also learn to identify and eliminate the different types of waste. Article number Designers, engineers, trainers, managers Value creation and waste in administration Principles for designing lean administrative processes Identifying deficiencies in existing processes with the help of a detailed process analysis Professionally designing administrative processes A clean and tidy working place as basis for efficient working Approaches to optimising administrative processes and their practical implementation in a concrete example Organisational requirements for successful process optimisation Immediate implementation and revision of the acquired knowledge can describe the principles of Lean Administration has experienced the dramatic improvements that Lean Administration can bring can describe the eight types of waste has gained experience in identifying and eliminating forms of waste 2 days 559422 58 Online booking: www.festo-tac.com

Lean production Organisation Production control methods LP211 Article number Most production schedulers are probably sick of hearing about inventory reductions. After all, inventory levels cannot be reduced indiscriminately without jeopardising the ability to deliver at short notice. Nonetheless, production schedulers have the great responsibility of striking a balance between ability to deliver, inventory reduction and capacity utilisation in order to achieve the optimum outcome for the company. If they can master their control process well, lead times will decrease and there will be more room for flexibility when configuring manufacturing processes. However, many production schedulers are not adequately prepared for their tasks. Often new schedulers get their initial training by looking over the shoulder of experienced employees. That can be helpful, but also means that more suitable methods of control are not considered. Operation managers, production control staff, change agents, process specialists Main features, design and structure of efficient value-added systems The role, significance and responsibilities of production control in efficient value-added systems Production control and the balance between ability to deliver, inventory reduction and capacity utilisation Criteria and conditions for the control and planning of production Basic principles and important variables of control and planning: replenishment time, min/max-control, safety stock, re-order points, lot sizes for ordering Selected production control concepts summarised and compared: load-dependent order release, cumulative quantity concept, kanban theory of constraints (constraint-focused production), levelling and smoothing (heijunka), CONWIP (Constant WIP) Practical exercises is familiar with typical parameters and manipulated variables in the production control process is able to apply them to strike a balance between ability to deliver, inventory reduction and capacity utilisation is familiar with common methods of production control and their scenarios and conditions of application can select suitable methods for their company 2 days 570620 Online booking: www.festo-tac.com 59

Organisation Lean production Analysing and designing value streams LP161 Article number Industrial products are created in processes that divide up tasks. Significant losses frequently arise at the interfaces between these processes, that is at the boundaries between departments and areas. These losses manifest themselves in large stocks of semi-finished products, delays, quality defects and additional work spent finding, scheduling, transporting or coordinating. As a result, investigating the value added process as a whole by means of value stream mapping is indispensable as a means of improving your company s performance. The map of the current-state value stream reveals the causes of excessive inventories and long lead times, high production costs and quality problems. These should then be eliminated in a second step in which the future value stream is mapped. Operation managers, change agents, process specialists Lean thinking as the basis for recording value streams Preparatory steps for value stream analysis The SIPOC method (Source Input People Output Customer) for delineating processes The stages of current state value stream analysis Practical implementation of current-state value stream mapping using a concrete example Stages and restrictions when mapping a new, efficient value stream Customer takt as key performance indicator for designing new processes Practical implementation of future value stream mapping using a concrete example Deriving a project plan Fundamental aspects of introducing value stream mapping is familiar with the method of value stream mapping and will be able to apply it can record and present the value-added process and is able to use the current-state value stream map to identify waste, weak points and deficits understands the design of processes that are lean yet still robust and stable processes, and is able to apply value stream mapping when developing a future process knows which factors must be taken into account in order to use value stream mapping in their company 2 days 559431 60 Online booking: www.festo-tac.com

Lean production Organisation Systematically designing value-added processes LP261 Value-added systems define the objectives of a highly effective company and describe the methods and tools required to achieve those objectives. The conceptual framework of such systems is derived from the type of production, the company's objectives, the processes currently in place and the company's culture. However, all value-added systems are based on the lean approach and follow identical principles. These include the flow principle (designing fast continuous flows), the pull approach (manufacturing based on the actual demands of customers) and strict reduction of waste. Operation managers, change agents, process specialists Structuring value-added systems and principles of their design Basic principles of value-added systems: flow, pull, reduction of waste Methods and tools for designing flows within the company: production lines, U-cells Methods and tools for eliminating bottlenecks: reducing setup times with the SMED method, maximum machine availability with TPM, ensuring quality failure production Methods and tools for controlling production according to customer demand: kanban, heijunka, Just In Time, Just In Sequence Methods and tools for measuring success: Key Performance Indicators (processing time, quality rate, productivity, capital tied up in inventories, and on-time delivery) Practical examples and case studies understands the basic structure of value-added systems, how they are adapted to specific companies, and the important methods and tools can apply the basic principles of lean production and is capable of determining which methods are important for their company has acquired a comprehensive understanding of the application of the tools and instruments through various practical examples 2 days Article number 8029215 Online booking: www.festo-tac.com 61

Organisation Improvement management Basics of effective maintenance 62 IM181 Plant and machinery in modern companies are highly complex. Maintenance staff require not only excellent technical knowledge and skills, but also the ability to apply them in a suitably methodical way. It is this methodical approach that allows them to implement systematic and targeted maintenance of machines and systems. Maintenance technicians, maintenance supervisors Role of maintenance and technical service The six typical sources of loss in machines and systems Maintenance, inspection and repair Key indicators for maintenance: OEE (Overall Equipment Effectiveness), TEEP (Total Equipment Effectiveness Productivity), MTBF (Mean Time Between Failures), MTTR (Mean Time To Repair) Structure and design of systematic fault detection Creating maintenance and inspection plans Analysis of weak spots and targeted improvement of machines and systems Spare parts management Maintenance organisation Evaluation of maintenance work Practical examples and exercises is familiar with the different areas and roles of maintenance is able to identify the six typical kinds of losses on machine and systems and improve these in a systematic way is familiar with typical maintenance documents and be able to use them in their daily work is capable of integrating and optimising their own work in the processes of the maintenance area 2 days Article number 8029213 Online booking: www.festo-tac.com

Supply chain management Organisation Supply Chain Game SCM201 Article number Agility! Added value! Waste reduction! These are the keywords for the lean business model on which this learning by doing course was based. The simulation game gives participants the opportunity to experience and practice all the concepts for linking various business entities to create an effective chain of services extending from the supplier to the end-user. The course is designed for all employees involved in operations, purchasing, distribution, marketing and sales. Introduction Definition, importance and current trends of Supply Chain Management The fundamentals of Supply Chain Management Supply chain Views Operations Manufacturing, MRP, ERP, Inventory, Lean/JIT, TQM Distribution Logistics Integration Theory of Constraints Game experience 3 rounds of a simulation to produce and distribute a real product can describe a supply chain and define Supply Chain Management can describe the components of industrial manufacturing explains the five production environments and their characteristics explains the three types of organization of the production process presents an overview of industrial system planning and control operations can differentiate between independent and dependent demand application characterises the concepts of planning priorities and capacities issues which drive the 3 main players in the supply chain identifies the four main objectives of management systems for quality and productivity can describe how logistics impacts Supply Chain Management Basic knowledge and understanding of the structure and role of companies 2 days 578560 Online booking: www.festo-tac.com 63

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People The best side of your people Social skills and effective networks are the key to a successful organisation. In the future, both managers and specialists will be required to continue developing not only their technical but also their social skills. Knowing how to overcome difficult situations and support teams throughout processes of change is becoming more and more important. Festo will teach you how to positively design all levels of a process to achieve a successful overall solution. 65

People Leadership Leadership Training Module 1 LS111 Article number Comments This module on the principles of leadership is the first of three covering leadership and personal mastery. With a minimum of theory to allow maximum scope for activities, you experience key leadership principles and skills and gain an understanding of what makes a good leader (role model). Group activities give you a shared view of leadership and allow you to start identifying the changes you need to make. Management Principles of leadership Leading is communicating One-on-one leadership skills Leading yourself understands what makes a good leader identifies the changes necessary to become a good leader understands the principles of management knows the key tasks of a manager knows different styles of leadership and how and when to apply them knows how and when to delegate 3 days 565668 This course is designed for First Line Leaders, that is, junior management. The three modules take place over a roughly six-month period. An interim project defined at the end of the first module is completed by participants. We recommend conducting a company-internal review meeting (participant and superior) both before and after the course. The modules are best run with around 12 participants. 66 Online booking: www.festo-tac.com

Leadership People Leadership Training Module 2 LS242 This module is the second of three covering team leadership and personal mastery. With a minimum of theory to allow maximum scope for activities, you experience key leadership principles and skills and gain an understanding of what makes a good leader (role model). Group activities give you a shared view of leadership and allow you to start identifying the changes you need to make. Management Building and managing teams Roles and group dynamics Team leadership skills Handling conflict can explain what constitutes a team, the team cycle and different roles within a team can match individual needs to roles can explain basic time management techniques understands the importance of building relationships and alliances in the business has achieved self-awareness of personal values and behaviour and understands how others perceive them has identified the perception others have of him/her and the actions necessary to change this, if necessary can describe the basic stages of change and the associated feelings people experience can apply techniques to guide individuals through the transition has created a plan for development of skills and a specific personal topic that puts theory into practice 3 days Article number 573633 Comments The three modules take place over a roughly six-month period. An interim project defined at the end of the first module is completed by participants. We recommend conducting a company-internal review meeting (participant and superior) both before and after the course. The modules are best run with around 12 participants. Online booking: www.festo-tac.com 67

People Leadership Leadership Training Module 3 LS253 Article number Comments This module is the third of three covering team leadership and personal mastery. With a minimum of theory to allow maximum scope for activities, you experience key leadership principles and skills and gain an understanding of what makes a good leader (role model). Group activities give you a shared view of leadership and allow you to start identifying the changes you need to make. Management Developing the leadership personality The leader as coach and mentor Leading through change Networking and sparring has completed a personal action plan and the results have been presented and discussed in small groups has reviewed key learning so far based on a personal action plan and is committed to future actions has identified a sparring partner for continued peer coaching 3 days 573635 The three modules take place over a roughly six-month period. An interim project defined at the end of the first module is completed by participants. We recommend conducting a company-internal review meeting (participant and superior) both before and after the course. The modules are best run with around 12 participants. 68 Online booking: www.festo-tac.com

Leadership People Competenceweb concept uncontested competences and execution Develop a strategy for an uncontested market space together with customers and then evaluate your competences and activities for profitable growth. Practical execution is core in this continuous accelerated learning loop that no competitor will be able to match. Key employees, line managers, senior management, HR managers Identify customer values and required competences Identify areas for improvement of your company s value chain Assess current and future strengths and weaknesses Plan and execute a strategy has developed a strategy for uncontested competences and activities for profitable growth for their area has drawn up a personal action plan for improving the value chain, for identifying current and future strengths and weaknesses, and for implementing the chosen strategy We recommend attending the Blue Ocean course prior to this course. 5 days We offer this course in co-operation with our partner Change International Ltd. Online booking: www.festo-tac.com 69

People Leadership High-performance coaching for executives High-performance organizations ensure that the right people in the right places get all the assistance they need at the right time. Through coaching, counselling and developing to optimise their strengths, employees have the edge in the modern, high-pressure and ever-changing business environment. Executives and managers who wish to adopt a more facilitative style of leadership and management. They are probably involved in an internal consultancy role that requires restructuring and team-building following mergers and acquisitions. They may well have to facilitate developments across cultures. Leadership through coaching Coaching techniques Managing overall performance Managing transition, change and cultural complexity Career development Emotional intelligence is familiar with basic coaching techniques using tools such as the Flow model and the GROW model is able through effective coaching to manage transition, change and cultural complexity together with their employees knows how to support their employees career development using methods such as contracting and positive feedback Basic management skills, leadership experience 2 days We offer this course in co-operation with our partner Change International Ltd. 70 Online booking: www.festo-tac.com

Leadership People Managing Change This is an intensive three-day program that covers many of today s management issues and how to address them in intercultural settings. By using the latest developments in management practice and undertaking case studies you will gain new insights into decision-making and managing change. Senior and middle management, project leaders Management and leadership theories and skills Individual feedback (such as 360 feedback) allowing better self-guidance and leadership of others Staff development and coaching Personality development Self-managed development Change management Dealing with resistance Team-building Time management and goal setting Project management has learned the necessary skills to promote and implement change in their company knows how to communicate change within their organization and cope with difficult decision-making during the change process has a deeper understanding of how to develop their managers into global leader Basic management skills 3 days We offer this course in co-operation with our partner Change International Ltd. Online booking: www.festo-tac.com 71

People Leadership Management by travelling around remote management This course is designed to provide solutions to the new problems that occur as a result of the shift from the traditional face-to-face, top-down management structure to a remote team culture. We will introduce the strategies and tools necessary for team-building and for getting the most out of your teams. Managers or individuals who deal with teams based in different locations What are virtual teams? How to manage and lead them Cultural implications Developing and maintaining trust Virtual team communication Team technologies Performance management and measurement How learning occurs in diffuse organizations has a basic understanding of virtual teams and how to manage and lead them, including long-distance negotiations and problem-solving knows how to develop and maintain trust with employees who are physically distant and who stem from other cultures can use tools and methods to improve teamwork under the work conditions imposed by virtual collaboration Basic management skills 2 days We offer this course in co-operation with our partner Change International Ltd. 72 Online booking: www.festo-tac.com

Leadership People Optimal performance at work program This course centers on the individual. People sometimes have difficulty achieving optimal performance at work while at the same time meeting relationship, family and leisure needs. Some training programs fail to take individual personality into account. The Optimal performance at work program deals with these and other issues in a practical, hands-on manner. All managers and employees who aspire to maintain an optimal work/life balance Personality theory Personality functioning Myers Briggs Type Indicator FIRO-B Stress management Strategic focusing Personal development planning understands the concepts behind and importance of maintaining a healthy work/life balance (such as flow, personality theory, etc.) has enhanced self-perception, which leads to better results at work has developed a personal action plan with targets, aspirations and detailed next steps Basic management skills 2 days We offer this course in co-operation with our partner Change International Ltd. Online booking: www.festo-tac.com 73

People Leadership Managing Germans in a German organisation as a non-german This seminar provides the opportunity for managers who seek a more influential and understanding role and who are eager to acquire the skills and mindset that will ensure effectiveness with colleagues and a clearer intercultural understanding. Foreign executives, managers and employees working with or in German companies, those with international responsibility Understanding management and work styles Recognizing what is important and what is different Understanding German values and ways of thinking and behaviour Communication patterns Decision-making and negotiation skills Leading your team to top performance Winning acceptance understands the foundations of German culture and how they influence German work culture and communication patterns knows which methods to employ in negotiations and general communication with their German employees and colleagues is able to successfully lead a virtual or non-virtual team that has German members Already working or interested in working in a multicultural team 2 days We offer this course in co-operation with our partner Change International Ltd. 74 Online booking: www.festo-tac.com

Culture People General cultural training Managing mergers and acquisitions, fostering contact with global clients, facilitating successful staff relocation and building multicultural teams are some of today s major challenges. Cultural awareness helps participants to understand how and why people think, act and do business the way they do and also what they think of you. Expatriates, executives, teams, HR, salespeople, those dealing with people from different cultures Gaining the confidence of foreign business partners, customers and staff Turning cultural differences to your benefit Understanding differences in mentality Asking the right questions at the right time Recognizing cultural signals in other business cultures Avoiding misunderstandings and delays Preventing unnecessary friction and conflict Expanding your own way of thinking and behaving understands differences in cultures across the globe understands how these differences are reflected in communication and negotiation styles can adapt to different approaches to time management, assertiveness and conflict resolution We recommend combining this course with another course specializing in your chosen continent. 2 days We offer this course in co-operation with our partner Change International Ltd. Online booking: www.festo-tac.com 75

People Culture Doing business in all parts of the world A separate seminar is run for every continent. Learn best practice for doing business in different countries, for example, how to negotiate contracts in Asia or the US. Learn about differences, common strategies, and how to create an effective strategy for working together with foreign colleagues. Comments Executives and managers responsible for intercultural business, technical staff, specialists working with local colleagues Understanding diversity in different business worlds Communicating with business partners from all over the world Intercultural management Cultural orientation indicators Intercultural communication Working in a virtual team Conflict and negotiation Culture shock can use the knowledge acquired to run their business in different parts of the world knows the major do s and don ts in different cultures can apply different communication techniques for various cultures as required 2 days We recommend attending the course covering the continent you are most interested in. We offer this course in co-operation with our partner Change International Ltd. 76 Online booking: www.festo-tac.com

Culture People Multicultural team development Is the global economy a melting pot? Misunderstandings, disappointments and frustrations due to cultural differences are evident even within European operating teams. Getting together regularly is essential for efficient communication and mutual understanding, while refocusing to achieve a common vision. Multicultural teams Identifying each others differences and preferences Expressing expectations and wishes Identifying root causes and solutions, and developing action plans Harnessing the synergy in multicultural teams Creating and refocusing on the common vision and mission statement understands how cultural differences within the team are reflected in communication and work styles can adapt to the different approaches to time management, assertiveness and conflict resolution within a multicultural team is able to use the strengths of the different nationalities within the team to work more productively Already working or interested in working in a multicultural team 3 days We offer this course in co-operation with our partner Change International Ltd. Online booking: www.festo-tac.com 77

People Culture Doing successful business as a woman in Asian and Oriental cultures From meeting protocol and seemingly inappropriate behavior in the workplace to dining and gift-giving, the rules for conducting business abroad can be dramatically different from those at home, especially for women. With this indispensable training, you will learn how to be accepted and interact successfully with your predominately male counterparts, whether you are doing business in Japan, the Emirates or Pakistan. Mainly women who are or will be assigned to a foreign country, especially in Asia or the Far East Cultural differences Rules for proper dress, speech, table manners Negotiation techniques for women understands the fundamental differences of Asian and Oriental culture including rules for proper dress, speech and table manners is able to negotiate successfully in an Oriental context using appropriate techniques can use tips and tricks for improved working relationships with her counterparts in Asian and Oriental countries 2 days We offer this course in co-operation with our partner Change International Ltd. 78 Online booking: www.festo-tac.com

Culture People Successful purchasing strategy for China Globalization demands efficient and economical value-based purchasing. You will learn to develop a purchasing strategy to suit market conditions in China. Directors responsible for purchasing, purchasing coordinators, buyers, directors of production, QM coordinators Analysis of target groups Selection criteria for manufacturers and locations Sending and requesting samples Methods of payment Conflict of interests Negotiating a contract has the necessary skills to deal with Chinese market conditions when selecting manufacturers and locations can handle the lack of market transparency in China with the help of practical tools and methods can overcome the difficulty in establishing contacts using specific communication techniques We recommend attending the General Cultural Training course prior to this course. 2 days We offer this course in co-operation with our partner Change International Ltd. Online booking: www.festo-tac.com 79

People Culture Dealing with indirect communication in China Non-conflictual communication is vital for international business in China. This course makes you familiar with Chinese communication styles and trains you to communicate effectively. Project leaders, division directors, co-workers, HRD managers Communication styles Indirect communication Nonverbal communication Small talk Taboo topics Written correspondence Dealing with invitations How to say No and save face Dealing with compliments can use their acquired knowledge of Chinese communication styles and how indirect and nonverbal communication influence the course of a conversation has a deeper knowledge of appropriate small talk but also of taboo topics in Chinese society and how to structure spoken and written communication knows how to accept or decline invitations, touch on sensitive issues and let everyone involved keep face at the same time We recommend attending the General Cultural Training course prior to this course. 2 days We offer this course in co-operation with our partner Change International Ltd. 80 Online booking: www.festo-tac.com

Culture People Intellectual property knowledge transfer Protecting intellectual property is essential in today s globalized economy. This seminar is essential for anyone with an interest in knowledge transfer to and technical cooperation with China. Lawyers specializing in cooperation, consultants, directors responsible for legal affairs, project leaders Chinese education system Learning methods Conflict situations Trust law Brand orientation Benefits of cooperation Patent protection can make use of their knowledge of the Chinese education system and learning methods to understand intellectual property issues when dealing with the Chinese market knows the basic legal framework surrounding intellectual property rights in China and how to this affects their business there We recommend attending the General Cultural Training course prior to this course. 2 days We offer this course in co-operation with our partner Change International Ltd. Online booking: www.festo-tac.com 81

People Culture Fit for India successful business relationships India is characterized by great cultural diversity. There are many strong ties binding Indian society, primarily Hinduism and the remnants of the caste system. Due to the strong impact that religion and culture have on all aspects of Indian life, knowledge of them is crucial to success in India. HR managers, executives, directors, managers, working staff The paternalistic and task-oriented traditional Indian style of leadership Status awareness and the tendency to form hierarchies The perception of time as a potential source of conflict Relationship-building: how to become a member of an Indian in-group The creative blend of cultures, traditions, religions, races and languages Work practices in business has acquired the necessary skills to communicate successfully with Indian employees and colleagues, paying special attention to issues such as status awareness and the tendency to form hierarchies is aware of the appropriate communication style to use in the Indian context as well as of major pitfalls and how to avoid them We recommend attending the General Cultural Training course prior to this course. 2 days We offer this course in co-operation with our partner Change International Ltd. 82 Online booking: www.festo-tac.com

Culture People Working with North Americans This course provides participants with up-to-date tools and the necessary skills for working successfully with North Americans. Through lectures, discussion and role-playing, participants learn how to understand, communicate and manage work relationships with North Americans, giving them a competitive edge in all aspects of cooperation. Managers and employees who work with colleagues from the US or Canada, customers, suppliers Culture and international business Meetings Asking questions and giving feedback Negotiating and presenting Inappropriate behavior in the workplace Daily life and culture shock has the necessary skills to work with North Americans is aware of the different approaches to time management, assertiveness and conflict resolution and how these different approaches impact working with North American colleagues can use appropriate communication, negotiation and presentation techniques for successful projects in North America or with North American colleagues We recommend attending the General Cultural Training course prior to this course. 2 days We offer this course in co-operation with our partner Change International Ltd. Online booking: www.festo-tac.com 83

People Culture Successful communication with Latin America Gain the confidence, knowledge and know-how to build prosperous relationships in the Latin American market. Discover the cultural differences in learning behaviors across cultures in Latin America. HR managers and executives with international responsibilities, managers or staff working for Latin America, others with a special interest in Latin America Customs and national character Beliefs, culture, values, ethics and social etiquette Establishing, nurturing and cementing relationships with counterparts Effective communication tools Presentations in Latin America Time management Learning about different markets has acquired the necessary skills for a successful business relationship with counterparts in South America is aware of cultural differences and can communicate effectively and avoid serious misunderstandings because of cultural differences feels at home dealing with the South American market and understands the differences between the main Latin American countries We recommend attending the General Cultural Training course prior to this course. 2 days We offer this course in co-operation with our partner Change International Ltd. 84 Online booking: www.festo-tac.com

Culture People Intercultural training for the Arab market You will learn more about the latest economic trends and what is necessary to succeed in Middle Eastern business environments. To be successful in this region you have to put substantial effort into building solid personal relationships. Executives and managers from all sectors who are located in or work extensively across the Middle East Cultural values and their influence on behavior and ways of thinking Communication with Arab business partners (greetings, small talk, gaining confidence, nonverbal communication) Dealing with time, information, appointments and conflict Leadership in the Middle East Decision-making in companies can work successfully across the Middle East, is aware of cultural peculiarities and is thus able to avoid faux pas is able to use practical strategies for doing business more successfully with Middle Eastern and Arab counterparts understands and can apply the concepts of what it means to be a manager in the Arab world, this culture s approach to time and priorities, the decision-making process in the Arab world, and preferred communication and negotiation styles We recommend attending the General Cultural Training course prior to this course. 2 days We offer this course in co-operation with our partner Change International Ltd. Online booking: www.festo-tac.com 85

People Culture Working with managers in Eastern Europe You will learn what is most important in developing business in Eastern European countries and how to adjust your leadership style to enhance employee commitment. This will result in more fruitful partnerships. Executives and managers from all sectors working with subsidiaries in Eastern Europe Cultural values in post-socialist economies Cultural diversity and differences in behavior in different countries Typical attitudes towards Western investors Impact of religious values on business Managing change in Eastern European countries is able to manage an Eastern European team knows how to communicate and behave to avoid misunderstandings with Eastern European counterparts can differentiate the various cultures in Eastern European countries We recommend attending the General Cultural Training course prior to this course. 2 days We offer this course in co-operation with our partner Change International Ltd. 86 Online booking: www.festo-tac.com

International human resources People Best practices in international human resources development: Investors in People How to be sure every country you operate in has proactive human resources development practices without imposing corporate solutions or provoking the not-invented-here syndrome. Discover what you can achieve by using the international Investors in People standard. Senior HR managers Criteria for success critical to international HRD Investors in People Details of the Investors in People standard Creating alignment through standard evaluating practices International implementation is familiar with the concept of Investors in People as well as the specifics of the standard along with its implications for their company is able to manage and align the human resources function internationally for global corporate success Management and leadership skills 1 day We offer this course in co-operation with our partner Change International Ltd. Online booking: www.festo-tac.com 87

People International human resources Developing an international human resources strategy Get your whole international HR team involved in aligning itself with the company s mission and vision by developing a detailed strategy. Comments HR directors from all your countries of operation, functional HR teams Updating corporate strategy Framework for global alignment Mission statement Vision for the future Building an HR strategy Implication for policies Internationally shared systems and services Implications for the HR org chart and accountability has gained deeper knowledge of possible frameworks for global alignment of an HR strategy has used techniques such as identifying the mobility pyramid of company employees and identifying leadership capital to develop an international HR strategy has drawn up a first draft of an international HR concept with a concrete action plan for their next steps Basic management skills, leadership experience 2 days In-house only. Preparation will include questionnaires. We offer this course in co-operation with our partner Change International Ltd. 88 Online booking: www.festo-tac.com

International human resources People The human resources department as a brand Position your HR department as a brand. Gain insight into your department s image and how you can improve it. Make working in your department more appealing and give your employees greater credibility in your organization. Comments Entire HR department, management team What is a brand? Brand management Why is brand management important? What does a good image do for you? How can you achieve this? Focus and commonality between behavior and image has acquired knowledge regarding the definition of a brand and the basics of managing HR as a brand within their company defines the HR brand in their company and can use this knowledge to assess the compatibility of applicants as well as to sell the company at job fairs etc. Basic management skills 2 days plus preparation Online HR customer opinion survey included We offer this course in co-operation with our partner Change International Ltd. Online booking: www.festo-tac.com 89

People International human resources Positioning human resources as a business partner You will learn about new instruments and methods for positioning HR and HRD as a respected business partner a partner that demonstrates its contribution to corporate success. Boost the image of HR within your company. Comments HR managers What is our current image? Creating strategic alignment Marketing the HR function Service level agreements The Four HR Roles How to bring about change can identify how the business partner approach differs from HR as an internal consultancy or the role of HR manager or director, and can determine whether this is the right approach for their company has devised strategies for influencing line managers has developed a personal partnering action plan Basic management skills 1 day To be combined with a targeted internal HR customer survey In-house only We offer this course in co-operation with our partner Change International Ltd. 90 Online booking: www.festo-tac.com

International human resources People Employment law This course gives you an overview of the relevant employment law in the country specified by you. You will gain insight into essential laws in order to make quick, well-founded decisions. The course will be tailored to the country you specify. Project and team leaders, executive and junior executive personnel Constitution of employment law Recruiting process Contracts of employment Statutory framework for the rights of employees at their place of work Liability Workers representatives has a deep understanding of employment law and is able to apply it possesses a deeper knowledge of work, health and safety regulations (insurance, minimum wages, working time regulations, maternity rights, etc.) in the specified country is more skillful in dealing with workers representatives such as unions, work councils etc. Basic knowledge of employment law 2 days We offer this course in co-operation with our partner Change International Ltd. Online booking: www.festo-tac.com 91

People International human resources Intercultural assessment center Selecting employees is your core business, but what should you look for when interviewing people from different cultures? Learn the do s and don ts of intercultural assessment. HR managers with international recruitment responsibility The assessment center in an international context Understanding intercultural competence Selecting international candidates Selecting candidates for international assignments Identifying development potential for international tasks is familiar with assessment centers in an international context and which pitfalls to look out for when selecting tasks understands the importance of applicants intercultural competence and can use it to extend their scope by selecting them for international assignments can correctly identify potential for an employee s development in an international context Management and leadership skills. We recommend attending the General Cultural Training course prior to this course. 2 days We offer this course in co-operation with our partner Change International Ltd. 92 Online booking: www.festo-tac.com

International human resources People The balanced scorecard for international human resources The course will familiarize you with the balanced scorecard (BSC) for HR. You will be able to manage your international HR operations with a specific set of strategic HR key performance indicators. HR directors, HR controllers Corporate vision and strategy The balanced scorecard in HR Definition of Key Performance Indicators (KPIs) for HR Gathering data Planning implementation BSC project management uses their acquired knowledge of BSC project management to improve both project performance and specifically defined KPIs for their HR department has developed the first draft of an action plan to implement the BSC concept in their HR department Basic management, leadership and controlling skills 2 days We offer this course in co-operation with our partner Change International Ltd. Online booking: www.festo-tac.com 93

People International human resources The role of human resources in mergers, acquisitions and integrations When mergers and acquisitions fail, it is normally because of cultural differences. Corporate cultures can collide when not managed effectively. Ensure your company pays attention to people s needs, thus maximizing the chances of success. Comments Senior management, HR managers Problems with mergers and acquisitions Key success factors Due diligence for cultural and human resources issues Post-merger integration Managing change Transition tools Evaluating success has gained the necessary skills for handling problems related to mergers and acquisitions from the preparation and due diligence phase through to post-merger integration can use different change management methods and tools to ensure a smooth transition knows several techniques to evaluate the success of the merger or acquisition process Basic management skills, leadership 2 days Merger and acquisition support and targeted consulting available We offer this course in co-operation with our partner Change International Ltd. 94 Online booking: www.festo-tac.com

International human resources People Human resources development forum in China This program will raise your awareness and understanding of the Chinese Human Resources market. Exchange of best practices between German and Chinese Human Resources Development managers in China will allow you to successfully develop your Human Resources management strategy for China. Human Resources managers and executives with international responsibilities, Human Resources Development coordinators for China, Research and development managers Forum discussions Human Resources market specifics Chinese education system Recruitment methods Employee retention tools In-house workshops has the necessary skills to deal with Human Resources Development in China understands the Chinese education system and can adapt employee recruitment and assessment accordingly knows the various successful recruiting methods for the Chinese market and can use them effectively is aware of the main employee retention tools and special features relating to the Chinese HR market We recommend attending the General Cultural Training course prior to this course. 3 days We offer this course in co-operation with our partner Change International Ltd. Online booking: www.festo-tac.com 95

People International human resources Keeping your Chinese co-worker employee retention Retention of key employees is one of the biggest challenges facing organizations in China today. By attending this seminar and using the tips, tools and ideas presented, you can develop employee retention strategies to ensure you retain your best staff. HR directors responsible for staff in China, HRD managers, project leaders Chinese guanxi (networking and relationships) Career development Motivational tools Creating trust and loyalty Efficient teamwork Assigning responsibility to the co-worker Goal-setting agreements Social benefit systems has the necessary skills to deal with HR development in China knows the philosophical and cultural background of Chinese business and can communicate and behave in a manner that avoids conflict is able to build valuable relationships in China by establishing rapport, ties and links with Chinese counterparts We recommend attending the General Cultural Training course prior to this course. 2 days We offer this course in co-operation with our partner Change International Ltd. 96 Online booking: www.festo-tac.com

International human resources People Downsizing the benefit of outplacement for organisations Even when organizations find themselves facing downsizing situation, enormous benefits can be accrued. Hiring a professional outplacement service to assist employees in this difficult situation pays for itself by maintaining productivity during the process. It also leads to more ethical management practice and ensures continued high morale among the staff who remain. Senior management, HR managers Professional career interest exploration Aptitude and ability testing Personality assessment Resume preparation Job search Interview skills training understands the benefits of outplacement for organizations and how to cope with its disadvantages has gained the necessary skills to improve or refresh their leadership skills has improved self-perception Basic management skills, leadership experience 3 days We offer this course in co-operation with our partner Change International Ltd. Online booking: www.festo-tac.com 97

People Marketing/Communication/Sales Technical service: customer-oriented CO231 Service is one of the key success factors for stable business growth. Three main areas have to be mastered to achieve service excellence: understanding, interacting and organizing. This course provides the key knowledge you need to gain a clear understanding of your customers, of how to meet their needs and to gain their loyalty through service provision. Service technicians, technical support technicians, maintenance stuff, trainers Empowering you and your company Identifying customer needs and expectations Key skills for setting the stage The communication cycle Strategic questioning and listening skills Handling potential conflict situations Personal organization Delivering the result customer focus Achieving customer satisfaction and future commitment can explain how their company s service offering is aligned with a specific customer is able to match and apply the right skills to different types of customers and situations can choose the appropriate appearance and behaviour according to their company and the customer profile can assess and identify the key factors for satisfaction at the customer level can develop a personal action plan to achieve customer satisfaction Practical understanding of the machines for which customer support is required as well as experience in visiting customers in an after-sales technical support role 2 days 98 Online booking: www.festo-tac.com

Marketing/Communication/Sales People Blue Ocean ideas for uncontested market space Finding the right strategy for uncontested market space makes it much easier to achieve profitable growth. You will work on systematic innovation to put yourself in ahead of your competitors. This is a concept for anyone who needs to prepare their company to expand into foreign markets and to achieve success in other countries. Key people in the organization, such as: Senior management, Line managers, HR managers, IT managers Learning how to work across industries, with strategic buyers of differing backgrounds, across chains of buyers, and with complementary products and services Leading across diverging functional/emotional appeals and across several time zones Prioritizing ideas has learned about making the competition irrelevant by creating and capturing new demand, breaking the value-cost trade-off, and aligning the whole system s activities in pursuit of differentiation and low cost can use the Blue Ocean strategies such as Value Innovation, Six Paths, Strategy Canvas, Tipping Point Leadership etc. has developed a common language for formulating strategies to maximize project results Management skills, leadership experience 3 days We offer this course in co-operation with our partner Change International Ltd. Online booking: www.festo-tac.com 99

People Marketing/Communication/Sales Global key account management Gain an in-depth understanding of the complexities of meeting the requirements of key accounts. Use strategic and tactical tools and processes to achieve the required customer-supplier relationship. Key account managers, sales managers, experienced sales people Developing key deliverables between both organizations Using planning and process tools to set objectives Developing strategies and tactics to achieve these objectives has acquired the key tools for establishing and deepening the customer-supplier relationship with their chosen key account using multi-level selling techniques can use different information sources such as annual reports, social networks, blogs and forums to gather more information about the key account to further improve the relationship with them has put together a list of targets, implementation strategies and a preliminary key account management action plan Experience in sales management 2 days We offer this course in co-operation with our partner Change International Ltd. 100 Online booking: www.festo-tac.com

Marketing/Communication/Sales People International marketing International marketing training is designed to teach you marketing skills from an international perspective. Although the 5 Ps of marketing are still valid, international marketing professionals also need to consider local customs, traditions and religious practices. International marketing treads a fine line between one size fits all and specifically addressing customer needs. You will find that customs, rituals and traditions vary greatly between countries and regions, thus impacting your international marketing strategy. Sales managers Knowledge of and skills for the local import/export market The 5 Ps of international marketing The impact of culture on marketing and sales Understanding the buying process is able to cope with cultural differences understands and can apply value-centered management is able to analyze, select and evaluate the appropriate conceptual frameworks to approach international markets Basic knowledge of international marketing 2 days We offer this course in co-operation with our partner Change International Ltd. Online booking: www.festo-tac.com 101

People Train-the-Trainer Train-the-Trainer Mastering key trainer skills TTT111 Article number If you want to impart knowledge or train competencies, you not only need the specialist knowledge but also didactic know-how. This course will teach you in two modules to present content in a clear and engaging way, thus increasing effectiveness. This Train-the-Trainer course gives you methods and important tips that will allow you to meeting your training goals in a professional and qualified manner. Trainers Didactics and training methods Competency-based training, training aims and seminar design Physiology of learning Didactic reduction Teaching and learning methods Progress checks Active listening and asking questions Giving and receiving feedback knows the classic learning mechanisms and can adapt training content to participants needs knows creative techniques to make technical training engaging knows the most important media and knows how they can be used for a specific training aim or target group can communicate effectively with participants knows feedback rules and can give and receive feedback can structure training content in a clear and appropriate way can present complex topics clearly through didactic reduction 2 x 3 days with a few months between the courses for preparing a course work and using the content in practice 559442 102 Online booking: www.festo-tac.com

Festo worldwide Argentina Festo S.A. Edison 2392 (1640) Martínez Prov. Buenos Aires Tel. +54 (011) 4717 82 00, Fax +54 (011) 47 17 82 82 E-mail: info@ar.festo.com Australia Festo Pty. Ltd. Head Office (Melbourne) 179-187 Browns Road P.O. Box 261 Noble Park Vic. 3174 Tel. +61(0)3 97 95 95 55, Fax +61(0)3 97 95 97 87 E-mail: info_au@festo.com Austria Festo Gesellschaft m.b.h. Linzer Straße 227 1140 Wien Tel. +43 (0)1 910 75-0, Fax +43 (0)1 910 75-250 E-mail: automation@festo.at Belarus IP Festo Masherov avenue, 78 220035 Minsk Tel. +375 (0)17 204 85 58, Fax +375 (0)17 204 85 59 E-mail: info_by@festo.com Belgium Festo Belgium sa Rue Colonel Bourg 101 1030 Bruxelles Tel. +32 (0)2 702 32 11, Fax +32 (0)2 702 32 09 E-mail: info_be@festo.com Belgium Festo Belgium nv Kolonel Bourgstraat 101 1030 Brussel Tel. +32 (0)2 702 32 11, Fax +32 (0)2 702 32 09 E-mail: info_be@festo.com Brazil Festo Brasil Ltda Rua Guiseppe Crespi, 76 Jd. Santa Emília 04183-080 São Paulo / SP -Brasil Tel. +55 (11) 5013-1600, Fax +55 (11) 5013-1801 E-mail: linhadireta@br.festo.com Bulgaria Festo EOOD 1592 Sofia Bul. Christophor Kolumb 9 Tel. +359 (0)2 960 07 12, Fax +359 (0)2 960 07 13 E-mail: info_bg@festo.com Canada Festo Inc. 5300 Explorer Drive Mississauga, Ontario L4W 5G4 Tel. +1 (0)905 624 90 00, Fax +1 (0)905 624 90 01 E-mail: info_ca@festo.com Chile Festo S.A. Avenida Américo Vespucio, 760 Pudahuel Santiago Tel. +56 2 690 28 00, Fax +56 2 690 28 60 E-mail: info.chile@cl.festo.com China Festo (China) Ltd. 1156 Yunqiao Road, Jinqiao Export Processing Zone, Pudong, Shanghai 201206 Tel. +86 21 60 81 51 00, Fax +86 21 58 54 03 00 E-mail: info_cn@cn.festo.com Colombia Festo Ltda. Autopista Bogotá - Medellín Km 6 (costado sur) Tenjo, Cundinamarca Tel. +57 (1) 865 7729, Fax +57 (1) 865 7729 Ext. 287 E-mail: mercadeo@co.festo.com Croatia Festo d.o.o. Nova Cesta 181 10000 Zagreb Tel. +385 (0)1 619 19 69, Fax +385 (0)1 619 18 18 E-mail: info_hr@festo.com Czech Republic Festo, s.r.o. Modřanská 543/76 147 00 Praha 4 Tel. +420 261 09 96 11, Fax +420 241 77 33 84 E-mail: info_cz@festo.com Denmark Festo A/S Islevdalvej 180 2610 Rødovre Tel. +45 70 21 10 90, Fax +45 44 88 81 10 E-mail: info_dk@festo.com Estonia Festo OY AB Eesti Filiaal A.H. Tammsaare tee 118B 12918 Tallinn Tel. +372 666 1560, Fax +372 666 15 6 E-mail: info_ee@festo.com Finland Festo Oy Mäkituvantie 9 PL 86 01511 Vantaa Tel. +358 (09) 87 06 51, Fax +358 (09) 87 06 52 00 E-mail: info_fi@festo.com France Festo Eurl ZA des Maisons Rouges 8 rue du clos sainte Catherine 94360 Bry-sur-Marne Tel. +33 (0) 820 20 46 40 (numéro indigo), Fax +33 (0) 820 20 46 41 E-mail: info_fr@festo.com Germany Festo Didactic GmbH & Co. KG Rechbergstr. 3 73770 Denkendorf Germany Tel. +49 (0)711 346 70, Fax +49 (0)711 34 75 48 85 00 E-mail: did@de.festo.com Germany Festo AG & Co. KG Postfach 73726 Esslingen Ruiter Straße 82 73734 Esslingen Tel. +49 (0) 711 347 0, Fax +49 (0) 711 347 2628 E-mail: info_de@festo.com Greece Festo Ltd. 40 Hamosternas Ave. P.C. 11853 Athens Tel. +30 210 341 29 00, Fax +30 210 341 29 05 E-mail: info_gr@festo.com Hong Kong Festo Ltd. 6/F New Timely Factory Building, 497 Castle Peak Road, Kowloon, Hong Kong Tel. + 852 27 43 83 79, Fax + 852 27 86 21 73 E-mail: info_hk@festo.com Hungary Festo Kft. Csillaghegyi út 32-34. 1037 Budapest Hotline +36 1 436 51 00 Tel. +36 1 436 51 11, Fax +36 1 436 51 01 E-mail: info_hu@festo.com India Festo Controls Private Ltd. Festo Controls Pvt. Ltd. 35/3, Shamanna Garden Bannerghatta Road Bangalore 560 030 Tel. +91 (0)1800 425 0036, Fax +91 (0)1800 121 0036 E-mail: sales_in@festo.com Indonesia PT. Festo Jl. Tekno V Blok A/1 Sektor XI Kawasan Industri BSD Serpong -Tangerang 15314 Banten - Indonesia Tel. +62 (0) 21 27 50 79 00, Fax +62 (0) 21 27 50 79 98 E-mail: sales_id@festo.com Iran Festo Pneumatic S.K. # 2, 6th street, 16th avenue, Km 8, Special Karaj Road P.O.Box 15815-1485 Teheran 1389793761 Tel. +98 (0)21 44 52 24 09, Fax +98 (0)21 44 52 24 08 E-mail: Mailroom@festo.ir Ireland Festo Limited Unit 5 Sandyford Park Sandyford Industrial Estate Dublin 18 Tel. +353 (0)1 295 49 55, Fax +353 (0)1 295 56 80 E-mail: info_ie@festo.com Israel Festo Pneumatic Israel Ltd. P.O. Box 1076 Ha'atzma'ut Road 48 Yehud 56100 Tel. +972 (0)3 632 22 66, Fax +972 (0)3 632 22 77 E-mail: info_il@festo.com Italy Festo SpA Via Enrico Fermi 36/38 20090 Assago (MI) Tel. +39 02 45 78 81, Fax +39 02 488 06 20 E-mail: info_it@festo.com Japan Festo K.K. 1-26-10 Hayabuchi Tsuzuki-ku Yokohama 224-0025 Tel. +81 (0)45 593 5610 / -5611, Fax +81 (0)45 593 5678 E-mail: info_jp@festo.com Korea South Festo Korea Co., Ltd. Gasan Digital 1-ro Geumcheon-gu Seoul #153-803 Tel. +82 1666 0202, Fax +82 (0)2 864 70 40 E-mail: sales_kr@kr.festo.com Latvia Festo SIA A. Deglava iela 60 1035 Riga Tel. +371 67 57 78 64, Fax +371 67 57 79 46 E-mail: info_lv@festo.com Lithuania Festo, UAB Partizanų 63M 50306 Kaunas Lietuva Tel. +370 (8)7 32 13 14, Fax +370 (8)7 32 13 15 E-mail: info_lt@festo.com Malaysia Festo Sdn. Berhad 10 Persiaran Industri Bandar Sri Damansara Wilayah Persekutuan 52200 Kuala Lumpur Tel. +60 (0)3 62 86 80 00, Fax +60 (0)3 62 75 64 11 E-mail: info_my@festo.com Mexico Festo Pneumatic, S.A. Av. Ceylán 3, Col. Tequesquináhuac 54020 Tlalnepantla Estado de México Tel. +52 (01)55 53 21 66 00, Fax +52 (01)55 53 21 66 55 E-mail: festo.mexico@mx.festo.com Netherlands Festo B.V. Schieweg 62 2627 AN Delft Tel. +31 (0)15 251 88 99, Fax +31 (0)15 251 88 67 E-mail: info@festo.nl New Zealand Festo Ltd. 20 Fisher Crescent Mount Wellington Auckland Tel. +64 (0)9 574 10 94, Fax +64 (0)9 574 10 99 E-mail: info_nz@festo.com Nigeria Festo Automation Ltd. Motorways Centre, First Floor, Block C Alausa, Ikeja, Lagos Tel. +234 (0)1 794 78 20, Fax +234 (0)1 555 78 94 E-mail: info@ng-festo.com Norway Festo AS Ole Deviks vei 2 0666 Oslo Tel. +47 22 72 89 50, Fax +47 22 72 89 51 E-mail: info_no@festo.com Peru Festo S.R.L. Amador Merino Reyna 480 San Isidro Lima Tel. +51 (1) 219 69 60, Fax +51 (1) 219 69 71 E-mail: festo.peru@pe.festo.com Philippines Festo Inc. KM 18, West Service Road South Super Highway 1700 Paranaque City Metro Manila Tel. +63 (2) 77 66 888, Fax +63 (2) 82 34 220/21 E-mail: info_ph@festo.com Poland Festo Sp. z o.o. Janki k/warszawy ul. Mszczonowska 7 05090 Raszyn Tel. +48 (0)22 711 41 00, Fax +48 (0)22 711 41 02 E-mail: info_pl@festo.com Portugal Festo Automação, Unipessoal, Lda. Rua Manuel Pinto De Azevedo, 567 Apartado 8013 P-4109601 Porto Contact Center: 707 20 20 43 Tel. +351 22 615 61 50, Fax +351 22 615 61 89 E-mail: info@pt.festo.com Romania Festo S.R.L. St. Constantin 17 010217 Bucuresti Tel. +40(0)21 403 95 00, Fax +40 (0)21 310 24 09 E-mail: info_ro@festo.com Russia OOO Festo-RF Michurinskiy prosp., 49 119607 Moscow Tel. +7 495 737 34 00, Fax +7 495 737 34 01 E-mail: info_ru@festo.com Singapore Festo Pte. Ltd. 6 Kian Teck Way Singapore 628754 Tel. +65 62 64 01 52, Fax +65 62 61 10 26 E-mail: info@sg.festo.com Slovakia Festo spol. s r.o. Gavlovicová ul. 1 83103 Bratislava 3 Tel. +421 (0)2 49 10 49 10, Fax +421 (0)2 49 10 49 11 E-mail: info_sk@festo.com Slovenia Festo d.o.o. Ljubljana IC Trzin, Blatnica 8 1236 Trzin Tel. +386 (0)1 530 21 00, Fax +386 (0)1 530 21 25 E-mail: info_si@festo.com South Africa Festo (Pty) Ltd. 22-26 Electron Avenue P.O. Box 255 Isando 1600 Tel. +27 (0)11 971 55 00, Fax +27 (0)11 974 21 57 E-mail: info_za@festo.com Spain Festo Pneumatic, S.A.U. Avenida Granvia, 159 Distrito Económico Granvia L'H 08908 Hospitalet de Llobregat Barcelona Tel. +34 901243660, Fax +34 902243660 E-mail: info_es@festo.com Sweden Festo AB Stillmansgatan 1 Box 21038 200 21 Malmö Tel. +46 (0)20 38 38 40, Fax +46 (0)40 38 38 10 E-mail: order@festo.se Switzerland Festo AG Moosmattstrasse 24 8953 Dietikon ZH Tel. +41 (0)44 744 55 44, Fax +41 (0)44 744 55 00 E-mail: info_ch@festo.com Taiwan Festo Co., Ltd. Head Office 9, Kung 8th Road Linkou 2nd Industrial Zone Linkou Dist., New Taipei City 24450 Taiwan, R.O.C. Tel. +886 (0)2 26 01-92 81, Fax +886 (0)2 26 01 92 86-7 E-mail: festotw@tw.festo.com Thailand Festo Ltd. Viranuvat Building, 6th - 7th Floor. 1250 Bangna - Trad Road (Soi 34) Bangna, Bangkok 10260 Tel. +66 2746-8700, Fax +66 2746-8370 E-mail: info_th@festo.com Turkey Festo San. ve Tic. A.S. Tuzla Mermerciler Organize Sanayi Bölgesi 6/18 34956 Tuzla - Istanbul/TR Tel. +90 (0)216 585 00 85, Fax +90 (0)216 585 00 50 E-mail: info_tr@festo.com Ukraine DP Festo ul. Borisoglebskaya,11 04070, Kiev Tel. +380 (0)44 233 6451, Fax +380 (0)44 463 70 96 E-mail: orders_ua@festo.com United Kingdom Festo Limited Applied Automation Centre Caswell Road Brackmills Trading Estate Northampton NN4 7PY Tel. ++44 (0)1604 / 66 70 00, Fax ++44 (0)1604 / 66 70 01 E-mail: info_gb@festo.com United States Festo Corporation (New York) 395 Moreland Road P.O. Box 18023 Hauppauge, NY 11788 Call Toll-free 800/993 3786 Fax Toll-free 800/963 3786 Tel. +1(631) 435 08 00, Fax +1(631) 435 80 26 E-mail: customer.service@us.festo.com Venezuela Festo C.A. Av. 23 esquina con calle 71 N 22-62, Edif. Festo. Sector Paraíso Maracaibo - Venezuela Tel. +58 (261) 759 11 20/759 41 20/759 44 38, Fax +58 (261) 759 04 55 E-mail: festo@festo.com.ve Vietnam Festo Co Ltd (Cong Ty TNHH FESTO) No. 1515 1516 Van Dai Dong Street Ward An Phu, District 2 Ho Chi Minh City Tel. +84 (8) 62 81 44 53 4454, Fax +84 (8) 62 81 4442 E-mail: info_vn@festo.com

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