Installation Guide Live Maps 7.4 for System Center 2012
1 Introduction... 4 1.1 1.2 About This Guide... 4 Supported Products... 4 1.3 1.4 Related Documents... 4 Understanding Live Maps... 4 1.5 Upgrade Notice... 4 2 Live Maps Authoring Console... 5 2.1 2.2 System Requirements... 5 Installation... 5 2.3 Verification... 5 2.4 De-installation... 6 3 Live Maps Operations Manager Extension... 7 3.1 3.2 System Requirements... 7 Installation... 7 3.3 Verification... 7 3.4 De-installation... 7 4 Live Maps Mobile Device Notification Service... 8 4.1 4.2 Firewall Considerations... 8 Installation... 8 4.3 4.4 Upgrade... 8 Verification... 9 4.5 Configuration... 9 4.6 4.7 Security... 9 De-Installation... 9 5 Live Maps Web Console... 10 5.1 System Requirements... 10 5.2 Firewall Considerations... 10 5.3 Installation... 10 5.4 Verification... 10 5.5 Configuration... 11 5.6 Multiple Worker Processes... 12 5.7 Operations Manager Web Console Integration... 13 5.8 Configurable Drill down Action in Web Console... 14 5.9 De-installation... 15 6 Live Maps Mobile Console... 16 6.1 System Requirements... 16 6.2 Installation... 16 6.3 Configuration... 17 6.4 FAQs... 17 6.5 De-installation... 18 7 Show Affected Live Maps Alert Task... 19 7.1 7.2 Introduction... 19 Installation and Configuration... 19 7.3 De-installation... 19 8 Live Maps Service Manager Integration... 20 8.1 System Requirements... 20 8.2 Upgrade Notice... 20 8.3 Installation... 20 8.4 Setup the Live Maps Connector... 21 8.5 Verification Business Services... 23 8.6 Verification Change Management... 23 8.7 Uninstall Steps... 23 Page 2
9 Live Maps ServiceNow Integration... 24 9.1 9.2 Firewall Considerations... 24 Installation and Configuration... 24 9.3 9.4 Upgrade... 25 Verification... 25 9.5 De-installation... 25 10 Contact... 26 Page 3
1 INTRODUCTION 1.1 ABOUT THIS GUIDE This guide describes the steps required to successfully install Live Maps 7.0 for Operations Manager 2012 and Service Manager 2012. 1.2 SUPPORTED PRODUCTS This version of the product is supported on System Center Operations Manager (SCOM) 2012, 2012 SP1 and 2012 R2. The Service Manager integration is supported on System Center Service Manager (SCSM) 2012, 2012 SP1 and 2012 R2. 1.3 RELATED DOCUMENTS Document Live Maps Getting Started Guide Live Maps Advanced Authoring and Operations Guide Description Step-by-step basic authoring and operations scenarios. Step-by-step advanced authoring and operations scenarios. 1.4 UNDERSTANDING LIVE MAPS Live Maps is a must have to implement Business Service Management when you are using Microsoft System Center. Live Maps structures and visualizes your monitored IT components in SCOM 2012 such that it becomes very easy for all stake holders in your organization to understand what the impact and root cause of service outages are. It offers out of the box dashboards for C-level management, Service Owners, IT management, Helpdesk and Application and Infrastructure Engineers. To get familiar with the features of this Live Maps release please follow the step-by-step instructions described in the Getting Started guide. 1.5 UPGRADE NOTICE When you are upgrading from a previous version of Live Maps you can just replace the Live Maps components. All maps created with previous versions of Live Maps will be preserved. Special attention is required when upgrading the Live Maps Service Manager Integration. The details can be found in section 8.2 of this guide. Any previously used License Key will not work with Live Maps v7. To request a new License Key for Live Maps v7, contact the Savision Sales Team via email at sales@savision.com or use the contact form at www.savision.com/contact. Page 4
2 LIVE MAPS AUTHORING CONSOLE 2.1 SYSTEM REQUIREMENTS The Live Maps Authoring Console must be installed on a computer running the SCOM Operations Console. 2.2 INSTALLATION To install the Live Maps Authoring Console, follow these steps: 1. Logon to a computer running the SCOM Operations Console. 2. Run Setup.LiveMaps2012.exe from the installation CD/ISO image. 3. Select the Install Live Maps Authoring Console option under Installation and follow the installer instructions. 2.3 VERIFICATION To verify the Live Maps Authoring Console installation, follow these steps: 1. Start the Live Maps Authoring Console (Start All Programs Savision Live Maps for SCOM 2012 Authoring Console). 2. Every time the Live Maps Authoring Console is started, a connection logon dialog is displayed. Specify the name of a Management Server and click OK. The first time the Live Maps Authoring Console is started, a valid license key needs to be entered before Live Maps can be used. 3. After connecting to the SCOM server, the Live Maps Authoring Console prepares the SCOM environment; this may take a few minutes. During this time, three management packs required by Live Maps are automatically imported: (i) the Savision Live Maps Library, (ii) Savision Live Maps Service Library and (iii) the Savision Live Maps Authoring management pack. Page 5
2.4 DE-INSTALLATION Remove the Live Maps Authoring Console via Programs and Features in the Control Panel (or via the Add/Remove Programs option in the Control Panel on computers running previous Windows versions). Finish the de-installation by manually deleting the two Live Maps management packs according to the steps below. Note: Removing the Live Maps management packs results in the loss of all services and maps created with the Live Maps Authoring Console! 1. Logon to a computer running the SCOM Operations Console. 2. Start the SCOM Operations Console (Start All Programs Microsoft System Center 2012 Operations Manager Operations Console). 3. Go to the Administration space 4. Select Management Packs in the administration navigation tree 5. Select the Savision Live Maps Authoring management pack in the result pane and press the Delete button 6. Select the Savision Live Maps Service Library management pack in the result pane and press the Delete button 7. Select the Savision Live Maps Library management pack in the result pane and press the Delete button Page 6
3 LIVE MAPS OPERATIONS MANAGER EXTENSION 3.1 SYSTEM REQUIREMENTS The Live Maps Operations Manager Extension must be installed on a computer running the SCOM Operations Console. 3.2 INSTALLATION To install the Live Maps Operations Manager Extension, follow these steps: 1. Logon to a computer running the SCOM Operations Console. 2. Run Setup.LiveMaps2012.exe from the installation CD/ISO image. 3. Select the Install Live Maps Operations Manager Extension option under Install and follow the installer instructions. 3.3 VERIFICATION To verify the Live Maps SCOM Extension installation, follow these steps: 1. Start the SCOM Operations Console (Start All Programs Microsoft System Center 2012 Operations Manager Operations Console). 2. In the Monitoring space open a view created with the Live Maps authoring console. 3.4 DE-INSTALLATION Remove the Live Maps Operations Manager Extension via Programs and Features in the Control Panel (or via the Add/Remove Programs option in the Control Panel on computers running previous Windows versions). Page 7
4 LIVE MAPS MOBILE DEVICE NOTIFICATION SERVICE The Live Maps Mobile Device Notification Service is a Windows Service that will send notifications to mobile devices such as smart phones and tablets when the health states of individual Live Maps change. Only one Mobile Device Notification Service should be installed per Operations Manager management group. You do not need to install the service if you will not be using any mobile devices with Live Maps. Before installing the service, you should run the latest version of the Live Maps Authoring Console. This will ensure that the management packs that the service depends on are loaded into SCOM. 4.1 FIREWALL CONSIDERATIONS The server hosting the Live Maps Mobile Device Notification Service needs to be able to contact the management server on port 5724. The server also needs to be able to contact the outside world via https on port 443. 4.2 INSTALLATION To install the Live Maps Mobile Device Notification Service, follow these steps: 1. Logon to the computer that will host the Live Maps Mobile Device Notification Service. 2. Run Setup.LiveMaps2012.exe from the installation CD/ISO image. 3. Select the Install Mobile Notifications option under Install and follow the installer instructions. 4. When prompted for System Center Operations Manager Credentials please provide the server name of a management server as well as the credentials of a user with Administrative rights within System Center Operations Manager. These credentials will not be shared with mobile devices, but will be used to update the devices within Operations Manager. 4.3 UPGRADE To upgrade the Live Maps Mobile Device Notification Service, follow these steps: 1. Logon to the computer that hosts the Live Maps Mobile Device Notification Service. 2. Run services.msc and stop the Live Maps Mobile Device Notification Service. If the service is not stopped before installing a newer version a reboot will be required. 3. Run Setup.LiveMaps2012.exe from the installation CD/ISO image. 4. Select the Install Mobile Notifications option under Install and follow the installer instructions. 5. When prompted for System Center Operations Manager Credentials please provide the server name of a management server as well as the credentials of a user with Administrative rights within System Center Operations Manager. These credentials will not be shared with mobile devices, but will be used to update the devices within Operations Manager. Page 8
4.4 VERIFICATION To verify the Live Maps Mobile Device Notification Service installation, follow these steps: 1. Start the Operations Manager Console. 2. Navigate to the folder Monitoring Live Maps Mobile Mobile Device Notification Service. 3. Verify that the service is eventually discovered and reported as healthy by Operations Manager (this will require that the server hosting the Live Maps Mobile Device Notification Service is monitored by Operations Manager). 4.5 CONFIGURATION If necessary, modify the Live Maps Mobile Device Notification Service configuration using the Mobile Device Notifier Configuration application (Start All Programs Savision Live Maps for SCOM 2012 Mobile Device Notifier Configuration). 4.6 SECURITY Mobile users need access to Live Maps Registered Mobile Device data. This can be ensured by making sure the group scope of the mobile user role contains the All Live Maps Registered Mobile Devices group. 4.7 DE-INSTALLATION Remove the Live Maps Mobile Device Notification Service via Programs and Features in the Control Panel (or via the Add/Remove Programs option in the Control Panel on computers running previous Windows versions). NOTE: Due to an issue in the installation of Live Maps Version 7.1 and Version 7.2, the uninstall action can raise the following exception: To help you resolve this issue you can download the following tool (Download Tool). This tool will look up the location of the MSI in the registry then stop the Mobile Notification Service. It will correct the MSI and restart the uninstall process for you. If you wish to upgrade your current version to the Live Maps 7.3 or a later version you can do so without being affected by this issue. Page 9
5 LIVE MAPS WEB CONSOLE The Live Maps Web Console is an ASP.NET application and is installed on a server running IIS 6.0 or higher. The Live Maps Web Console supports Windows and Forms authentication. For Windows authentication the Live Maps Web Console must be installed on a management server. For Forms Authentication it is advised to install the Live Maps Web Console on an IIS server secured with certificates (SSL). 5.1 SYSTEM REQUIREMENTS 5.1.1 HARDWARE: Minimum: - 1GB RAM - 5 GB of available hard disk space - 1.8 GHz Recommended: - 2GB RAM - 20 GB of available hard disk space - 2.8 GHz 5.1.2 SOFTWARE: -.NET Framework 4.0 - Internet Information Server (IIS) 7.0 or higher - ASP.NET 4.0 5.2 FIREWALL CONSIDERATIONS The server hosting the Live Maps Web Console needs to be able to contact the management server on port 5724. If you are using the mobile device feature of Live Maps, mobile devices (such as smartphones and tablets) outside the network will need to be able to contact the Live Maps Web Console. It is strongly recommended that you enable SSL to protect connections from the outside world to the Live Maps Web Console. 5.3 INSTALLATION To install the Live Maps Web Console, follow these steps: 1. Logon to the computer that will host the Live Maps Web Console. 2. Run Setup.LiveMaps2012.exe from the installation CD/ISO image. 3. Select the Install Live Maps Web Console option under Install and follow the installer instructions. 4. When prompted for System Center Operations Manager Credentials please provide the credentials of a user with Administrative rights within System Center Operations Manager. These credentials will not be shared with clients of the web console, but will be used to register mobile devices in SCOM on behalf of the mobile user. 5.4 VERIFICATION To verify the Live Maps Web Console installation, follow these steps: 1. Start the Live Maps Web Console (Start All Programs Savision Live Maps for SCOM Page 10
2012 Web Console). Or, with Microsoft Internet Explorer, open the URL http://<web server hosting Live Maps Web Console>:52909. 2. Open a view created with the Live Maps Authoring Console. 5.5 CONFIGURATION If necessary, modify the Live Maps Web Console configuration using the Web Console Configuration application (Start All Programs Savision Live Maps for SCOM 2012 Web Console Configuration). The Live Maps Web Console configuration settings are explained in the following table: Setting Description Default Value Management Server Name of the SCOM Management Server Set during installation SCOM Web console URL Refresh time Show alerts newer then Maximum number of alerts shown Show Critical Alerts Show Warning Alerts Show Information Alerts The URL to the SCOM web console you want to use for integration. The number of minutes the application will wait before refreshing current view data Age limit (in days) of alerts displayed in the console Maximum number of alerts displayed in the console True if the critical alerts should be displayed in the web console alert list. True if the warning alerts should be displayed in the web console alert list. True if the information alerts should be displayed in the web console alert list. Set during installation 5 7 50 True True False Show Health Details Show health details in a drawing view or not True Page 11
5.6 MULTIPLE WORKER PROCESSES If many users use the Live Maps web console simultaneously, the result could be a slow user experience as by default the Live Maps web console uses only one worker process. The following instructions detail the configuration steps required to allow the web console to run on multiple worker processes. 1. Browse to the Live Maps Web Console root folder. 2. Open web.config in notepad. 3. Remove the comment strings <!-- and --> from the following fragment: <!--<sessionstate mode="stateserver" stateconnectionstring="tcpip=127.0.0.1:42424" cookieless="false" timeout="20"/>--> <!-- 4. Save the web.config file and close notepad. 5. Open IIS Manager and open the Advanced Settings of the Live Maps 2012 Web Console application pool. (See image 1) 6. Change the Maximum Worker Processes to a value larger than 1. The correct value for this depends on multiple factors like number of processor cores, other software running on the machine, and number of Live Maps web console users. You may want to experiment by slowly increasing the value until it resolves the responsiveness of the web console. 7. Check if the ASP.NET State Service is started. (Make sure the Startup Type is set to automatic) (See image 2) Image 1 Page 12
Image 2 5.7 OPERATIONS MANAGER WEB CONSOLE INTEGRATION To allow for cross-domain authentication from the Live Maps Web Console to the Operations Manager 2012 Web Console, The clientaccesspolicy.xml file that exists in the www-root folder of the Live Maps Web Console has to exist in the root folder of the OM 2012 Web Console. When the Live Maps Web Console is installed on the same web server the OM 2012 Web Console is installed and the OM 2012 Web Console is installed under the default web site (Default situation) nothing needs to be done. But if the Live Maps Web Console is installed on a different web server or the OM 2012 Web Console is installed under a different web site the clientaccesspolicy.xml file needs to be copied to the root folder of the OM 2012 Web Console. This root folder can be found as follow: Start IIS Manager on the web server the OM 2012 Web Console is installed. Select the OM 2012 Web Site. (The site with the MonitoringView and OperationsManager child nodes) Right click and press Explore. Page 13
5.8 CONFIGURABLE DRILL DOWN ACTION IN WEB CONSOLE The action that occurs when the user is clicking on an object in the Live Maps Web Console is configurable. In case of a normal monitoring object, Savision s Vital Signs can be opened if Vital Signs supports the role of the selected object. If the Operations Manager Web Console URL is configured on the Settings tab, the following Operations Manager Web Console views can be opened: Health Explorer Performance View State View Diagram View In case of a distributed application object the following Operations Manager Web Console views can be opened: Health Explorer Diagram View Note: The Operations Manager Web Console views will only work in Internet Explorer. To configure the drill down actions, follow these steps: 1. Open the Live Maps Web Console Configuration application (Start All Programs Savision Live Maps for SCOM 2012 Web Console Configuration). 2. Choose the Show affected Live Maps console task info tab. 3. Use the Open Vital Signs checkbox to enable or disable the use of Savision Vital Signs when a monitoring object is clicked. Use the combo boxes to choose the drill down action for a monitoring object or distributed application when the Operations Manager Web Console url is set on the Settings tab. Page 14
4. Press the Apply or OK button to save the changes. 5.9 DE-INSTALLATION Remove the Live Maps Web Console via Programs and Features in the Control Panel (or via the Add/Remove Programs option in the Control Panel on computers running previous Windows versions). Page 15
6 LIVE MAPS MOBILE CONSOLE 6.1 SYSTEM REQUIREMENTS The Live Maps Mobile Console must be downloaded and installed through either the Apple App store or the Google Play store. On Android we require you to have version 2.3.3(Gingerbread) and up, on iphone we require version 5.0 and up. To get states and other Live Maps information on your mobile device, we need the Live Maps Web Console to be installed and be exposed to the internet. Note that we currently we only support Forms-Authentication. If you want to receive notifications on your devices, we need the Live Maps Mobile Device Notification Service to be installed. 6.2 INSTALLATION To install the Live Maps Mobile Console, depending on your device, follow these steps. On your mobile Android device: 1. Go to the Google Play store on you mobile device. 2. Tap the Search button in the upper right corner and type Savision Live Maps for Mobile. 3. After a couple of moments a list should appear with Savision Live Maps for Mobile, tap this. 4. Tap the Install button. 5. Review the EULA and permission required for the app to run. 6. Tap the Accept & Download button. On the Google Play store in your web browser: 1. Type Savision Live Maps for Mobile in the search bar at the top. 2. Click the Install button. 3. If you haven t signed in with your Google Account at this point, the store will ask you to do so. 4. Click the Install button again. 5. Click the Ok button. 6. The app will now begin to download and install on you mobile device. On your mobile ios device: 1. Go to the itunes Store app. 2. Tap on the Search button in the bottom. 3. In the search bar, type Live Maps Mobile, then tap Search. 4. After a couple of moments a list will appear with Live Maps Mobile. Tap on the app icon. 5. Tap on the Install button. 6. As part of the itunes store procedure, fill in your itunes password. 7. The app will now begin to download and install on your mobile device. On the itunes store: 1. In itunes, click on the itunes Store button in the upper right corner. 2. Type Live Maps Mobile in the search bar, located in the upper right corner and press enter. 3. In the iphone Apps section, located Live maps Mobile and click the free button. Page 16
4. As part of the itunes store procedure, fill in your itunes password. 5. The app will now begin to download on your desktop. The next time you sync your iphone with itunes the app will be installed. 6.3 CONFIGURATION On your first launch of the app, it will prompt you to specify the Live Maps Web Console address and the credentials you want to use to retrieve the maps. If you want to revisit these settings, you can always return to the settings screen and make adjustments. 6.4 FAQS 6.4.1 DURING THE INSTALLATION OF THE MOBILE DEVICE NOTIFICATION SERVICE I GET PROMPTED FOR SYSTEM CENTER OPERATIONS MANAGER CREDENTIALS, WHY DO I NEED TO SPECIFY THESE? Our notifications service needs to keep track of the mobile device and what Live Maps each device is interested in, so we know what notification to send and where to send them. We keep this information registered in the Savision Live Maps Mobile Device Notification Management Pack. We use the credentials provided to update this information. We do not share these credentials with the mobile clients. To see which devices are registered (and checkup on the health of the Notification Service) 1. Start the SCOM Operations Console (Start All Programs Microsoft System Center 2012 Operations Manager Operations Console). 2. In the monitoring space, navigate to the folder Live Maps Mobile. 3. Here you can check the health of the service in the Mobile Device Notification Service view or check which devices have been registered in the Registered Mobile Devices view. 6.4.2 WHY IS THERE A SLIGHT DELAY IN RECEIVING NOTIFICATIONS ON A STATE CHANGE? We poll SCOM every 5 minutes for states changes for the maps the devices have told it to monitor. If a state has changed in those 5 minutes we send a notification to the interested devices. 6.4.3 HOW DO I DELETE A FAVORITE VIEW (REGARDLESS OF MY MOBILE PLATFORM)? There are two ways of doing this: 1. In the Favorites Maps View locate the view you want to delete and swipe this view, tap the delete button that appears and wait for the favorite to disappear. 2. Navigate to the Search view (on Android: Menu Search, on ios: Configuration Favorite Views) and type the name of the favorite Live Map (or common denominator of multiple favorites) you want to remove. 3. After the search has completed you can deselect these Live Maps and then return to the Favorites view. Page 17
6.5 DE-INSTALLATION On any ios device 1. Locate the Live Maps Mobile app on your screen. 2. Tap and hold the Live Maps Mobile app. 3. Once all the icons the screen start shaking, press the X on the icon. 4. Confirm that you want to delete the app. On any Android device. 1. Locate the settings app. 2. Navigate to Apps (or Applications) All Savision Live Maps for Mobile 3. Tap the Uninstall button. 4. Confirm that you want to delete the app. After this you will need to decide if the Live Maps Web Console and the Live Maps Notification Service need to be de-installed. Page 18
7 SHOW AFFECTED LIVE MAPS ALERT TASK 7.1 INTRODUCTION Live Maps allows you to launch the Live Maps Web Console with the map that is affected by an alert shown on the SCOM Operations Console. 7.2 INSTALLATION AND CONFIGURATION To install the Show Affected Live Maps task, follow these steps: 1. Open the Live Maps Web Console Configuration application (Start All Programs Savision Live Maps for SCOM 2012 Web Console Configuration). 2. Choose the Show affected Live Maps console task info tab. 3. Use the Check button in the bottom half of the Configuration application to verify connectivity to the Web Server hosting the Live Maps Web Console and a Management Server: When multiple instances of the Live Maps Web Console are installed, the Live Maps Web Console instance that is to be used can be specified as the Current URL. 4. When the connectivity has successfully been verified, the button changes to Install. 5. Use the Install button to import the Savision Live Maps Tasks Management Pack on the Management Server. 7.3 DE-INSTALLATION Remove the Savision Live Maps Tasks Management Pack by using the Uninstall button in the Live Maps Web Console Configuration application, or use the procedure as described in the de-installation of the Live Maps Authoring Console to delete the Savision Live Maps Tasks Management Pack. Page 19
8 LIVE MAPS SERVICE MANAGER INTEGRATION 8.1 SYSTEM REQUIREMENTS Before the Live Maps integration with Service Manager can be used, the proper connectors between SCSM and SCOM need to be established. Two connectors for SCOM are available in SCSM: 1. The configuration item (CI) connector that imports objects that are discovered by SCOM into the SCSM database 2. An alert connector that can create incidents based on alerts In the section Importing Data and Alerts from Operations Manager 2012 of the SCSM Administrator s Guide the steps required to establish these connectors are described. The System Center Service Manager 2012 Product Documentation can be found here. 8.2 UPGRADE NOTICE When you are upgrading from a previous version there are a couple things you need to take into account. The Service Manager integration that was part of Live Maps for 2007 version 6.2.2 and Live Maps 2012 version 1.2.2 synchronized maps and its members. Live Maps 7.0 will only synchronize services created with Live Maps. All connector instances from the previous version will be removed during upgrade. You will need to re-create them after the upgrade. Business Services created with old connectors will NOT be removed during the upgrade but will NOT be kept upto-date by the new connector. You can migrate your current maps into the Live Maps service model and select the services in the new connector. 8.3 INSTALLATION To install the Live Maps integration in Service Manager, follow these steps: Note: If you are currently running Service Manager 2012 SP1 or you upgrade to that service pack in the future, please follow the instructions found in the section entitled PowerShell Tasks Created with the Authoring Tool Do Not Work Properly of the Service Manager 2012 SP1 Release Notes found at http://technet.microsoft.com/enus/library/jj614520.aspx. 1. Logon to a computer running the Service Manager Management Server. 2. Run Setup.LiveMaps2012.exe from the installation CD/ISO image. 3. Select the Install Service Manager Integration option under Installation and follow the installer instructions. 4. Open the Service Manager Console. 5. Go to the Administration pane. 6. Select the Settings node. 7. Open the Live Maps Settings. 8. Specify the URL to launch the Live Maps Web Console Page 20
9. Click the OK button. 10. Repeat step 1-3 on all machines that run the Service Manager Console 8.4 SETUP THE LIVE MAPS CONNECTOR 1. Open the Service Manager Console. 2. Go to the Administration pane. 3. Right click on Connectors. 4. Select Create Connector -> Live Maps Service Connector. 5. Provide a name for the connector. 6. Enter the server name and credentials to communicate with Operations Manager. Make sure the account used: Has at least read-only rights to all objects in SCOM Is part of the Administrator role in SCSM Is part of the local Administrators group on the SCSM management server or at least has access to the Windows temp folder. 7. Select the Live Maps Service you would like to synchronize with Service Manager. Page 21
8. Select the schedule at which the connector will synchronize. 9. Click Create. 10. To immediately synchronize the Live Maps connector, click on the connector you just created, and click Synchronize Now from the Tasks pane. Page 22
8.5 VERIFICATION BUSINESS SERVICES To verify the Live Maps integration in Service Manager, follow these steps: 1. Start the System Center Service Manager Console. 2. Go to the Configuration Items pane. 3. Open the folder Business Services -> All Business Services. 4. Select a business service in the All Business Services pane. 5. In the Tasks pane, launch the Open Service Map task. 6. The Live Maps Web Console will launch, showing the service map associated with that business service. 8.6 VERIFICATION CHANGE MANAGEMENT To verify the Live Maps integration in Service Manager, follow these steps: 1. Start the System Center Service Manager Console. 2. Go to the Work Items pane. 3. Open the folder Work Items Change Management All Change Requests. 4. Select a change request in the All Change Requests pane. 5. In the Tasks pane, launch the Open Related Services task: 6. The Live Maps Web Console will launch, showing the map with the affected item. 8.7 UNINSTALL STEPS 1. Uninstall the Live Maps for OpsMgr Service Manager (2012) Integration using Programs and Features. 2. Logon to a computer running the System Center Service Manager Console. 3. Start the System Center Service Manager Console. 4. Go to the Administration pane. 5. Select the Management Packs node. 6. Delete each Savision Live Maps Management Pack in the Management Packs pane. Page 23
9 LIVE MAPS SERVICENOW INTEGRATION The Live Maps ServiceNow Integration Service is a Windows Service that will synchronize Live Maps Services and their related components with a CMDB database on a ServiceNow instance, every 24 hours (default). Only one ServiceNow Integration Service needs be installed per Operations Manager management group. 9.1 FIREWALL CONSIDERATIONS The server hosting the Live Maps ServiceNow Integration Service needs to be able to contact a management server on port 5724. The server also needs to be able to contact the outside world via https on port 443. 9.2 INSTALLATION AND CONFIGURATION To install the Live Maps ServiceNow Integration Service, follow these steps: 1. Logon to the computer that will host the Live Maps ServiceNow Integration Service. 2. Run Setup.LiveMaps2012.exe from the installation CD/ISO image. 3. Select the Install ServiceNow Integration option under Install and follow the installer instructions. 4. When prompted for Live Maps ServiceNow Integration Settings please provide the settings, explained below, needed for the Service to run and press OK. SCOM Management Server Name or IP address of a SCOM Management Server SCOM Credentials User name, password and domain of a SCOM user account that has permissions to read the services you want to synchronize. ServiceNow URL URL of your ServiceNow instance. ServiceNow Credentials User name and password of a ServiceNow user account that has enough permissions to create configuration items and relationships. Services to synchronize. Here you can choose to synchronize all services or select the services that needs to be synchronized. Create CI s if not exist The Live Maps ServiceNow Integration service can create configuration items when they don t exist in ServiceNow. By unchecking this checkbox it will only relate the configuration items with Business Services that are already exist in ServiceNow. Create known CI s only When this checkbox is checked only Live Maps components we know of are synchronized to ServiceNow. If this checkbox is unchecked all components are synchronized with ServiceNow and the unknown components are added as configuration item. Synchronize every Here you can choose how often the Live Maps Services needs to be synchronized with ServiceNow. The default is 1440 minutes (24 hour) Page 24
If necessary to change settings after installation, modify the Live Maps ServiceNow Intagration Service configuration using the ServiceNow Connector configurator application (Start All Programs Savision Live Maps for SCOM 2012 ServiceNow Connector Configurator). 9.3 UPGRADE To upgrade the Live Maps ServiceNow Integration Service, follow these steps: 1. Logon to the computer that hosts the Live Maps ServiceNow Integration Service. 2. If you made changes to the %ProgramFiles%\Savision\Live Maps for OpsMgr 2012\ServiceNow Integration\MappingXML.xml file make sure you copy it to a safe location. 3. If you don t know the current configuration settings make sure you copy %ProgramFiles%\Savision\Live Maps for OpsMgr 2012\ServiceNow Integration\ Savision.LiveMaps.ServiceNow.IntegrationService.exe.config to a safe location. 4. Run services.msc and stop the Live Maps ServiceNow Integration Service. If the service is not stopped before installing a newer version a reboot will be required 5. Follow the installation steps 2-4 from chapter 9.2. (Lookup the settings in the copied configuration file if needed.) 9.4 VERIFICATION After a few minutes, navigate to the ServiceNow instance, in the browser, the Live Maps services are synchronized with. Lookup the Business Services list and find the Business Services with the same name as the Live Maps services in SCOM. Check for each Business Service if the related Configuration Items are correct. 9.5 DE-INSTALLATION Remove the Live ServiceNow Integration Service via Programs and Features in the Control Panel (or via the Add/Remove Programs option in the Control Panel on computers running previous Windows versions). Page 25
10 CONTACT For additional information, go to www.savision.com/support or email support@savision.com. Page 26