IBM United States Hardware Announcement 113-142, dated September 11, 2013 IBM ServeRAID M-Series family of products offers enterprise-class RAID solutions to enhance the server storage subsystem for use of SAS and SATA media Table of contents 1 Overview 5 Product number 3 Key prerequisites 6 Publications 3 Planned availability date 8 Technical information 4 Description 13 Terms and conditions 5 Product positioning 14 Prices 5 Statement of general direction At a glance The IBM ServeRAID M-Series family of products can provide advanced RAID solutions with all the benefits that enterprise-grade RAID demands. Portfolio richness A comprehensive portfolio of products ranging from entry RAID to enterpriseclass flash-based controllers available as integrated and adapter form factors Upgrade features such as support for SED, performance optimization and caching with SSDs, and Features-on-Demand (FoD) Consistency Management of all products through MegaRAID management tools to help significantly reduce qualification time, personnel training, and management overhead Easy transition to the new portfolio for clients migrating from previous generation controllers Flexibility An entire portfolio of building blocks allows clients to design around a bottomsup approach and caters to a wide array of storage requirements Over three times the granularity in offerings configurability optimizes client implementations Performance Optimized for high-performance SSDs with integration of dual core chip architecture, DDR3, and PCIe Gen 3 technologies Overview ServeRAID M-Series SAS/SATA Controllers for IBM System x The IBM ServeRAID M-Series family of products offers a complete server storage solution consisting of RAID controllers, cache/flash modules, energy packs, and software feature upgrades in an ultra-flexible offerings structure. These products are optimized to deliver performance demanded by the ever-growing I/O requirements of today's enterprises. They integrate popular disk media, such as SAS and SATA HDDs and emerging solid-state disks, into an organization's storage infrastructure. IBM United States Hardware Announcement 113-142 IBM is a registered trademark of International Business Machines Corporation 1
The portfolio is designed around several base solutions with a set of upgrades that are rich with features, designed to minimize parts-on-the-floor upgrades, optimized for storage performance, and remain consistent with existing industry-leading ServeRAID products. ServeRAID M5210 and M5210e offer entry RAID levels 0, 1, 10 plus a superior array of additional features. Clients looking for basic RAID 5 can upgrade to RAID 5 using a Features-on-Demand upgrade option. To enhance RAID level 0, 1, 10, 5, or 50 performance, the addition of 1 GB of cache or 1 GB or 2 GB of flash-backed-cache are alternatives. With cached RAID, additional upgrades are available to optimize SSD performance, support RAID 6 and RAID 60, and to add SSD caching support. SED support is provided with any of the RAID 5 or cache upgrades. While M5210 comes as a small form factor PCIe adapter, M5210e comes integrated with x3650 M4 HD. Both M5210 and M5210e provide two (x4) internal mini-sas HD connectors with eight lanes of 12 Gbps SAS and eight lanes of PCIe 3.0 to facilitate high data transfer rates. Providing that additional peace of mind, your ServeRAID M-Series portfolio is covered under IBM warranty. All adapters and upgrade modules carry a 1-year limited warranty or, when installed in a System x server, assume your system's base warranty and any IBM ServicePac upgrade. M5210, M5210e Controllers and upgrades RAID controllers ServeRAID M5210 SAS/SATA Controller for IBM System x ServeRAID M5210e SAS/SATA Controller for IBM System x These controllers offer: Up to 12 Gbps per port RAID levels 0, 1, 10 Upgradeable to RAID levels 5, 6, 50, and 60 x8 lane PCI Express 3.0/2.0 LSI SAS3108 Dual-core RAID on Chip (ROC) PCI low-profile, MD2 form factor Two (x4) mini-sas HD internal connectors S.M.A.R.T. support Upgrades ServeRAID M5200 Series Zero Cache/RAID 5 Upgrade for IBM Systems-FoD (47C8708) ServeRAID M5200 Series 1GB Cache/RAID 5 Upgrade for IBM Systems (47C8656) ServeRAID M5200 Series 1GB Flash/RAID 5 Upgrade for IBM Systems (47C8660) ServeRAID M5200 Series 2GB Flash/RAID 5 Upgrade for IBM Systems (47C8664) ServeRAID M5200 Series RAID 6 Upgrade for IBM Systems-FoD (47C8706) ServeRAID M5200 Series Performance Accelerator for IBM Systems-FoD (47C8710) ServeRAID M5200 Series SSD Caching Enabler for IBM Systems-FoD (47C8712) Warranty The ServeRAID Options offer a 1-year limited warranty 1. 1 For information on the IBM Statement of Limited Warranty, visit http://www-947.ibm.com/systems/support/machine_warranties IBM United States Hardware Announcement 113-142 IBM is a registered trademark of International Business Machines Corporation 2
Alternatively, this information is available through your IBM representative or reseller. Copies are available upon request. With respect to on-site service, IBM sends a technician after attempting to diagnose and resolve the problem remotely. Feature exchange None Key prerequisites SAS/SATA Controllers can be used on supported System x servers with an available PCI Express expansion slot. Planned availability date November 29, 2013: Controllers: ServeRAID M5210 SAS/SATA Controller for IBM Systems (46C9110) ServeRAID M5210e SAS/SATA Controller for IBM Systems (46C9116) Hardware Upgrades: ServeRAID M5200 Series 1GB Cache/RAID 5 Upgrade for IBM Systems (47C8656) ServeRAID M5200 Series 1GB Flash/RAID 5 Upgrade for IBM Systems (47C8660) ServeRAID M5200 Series 2GB Flask/RAID 5 Upgrade for IBM Systems (47C8664) Feature-on-Demand (FoD) ServeRAID M5200 Series RAID 6 Upgrade for IBM Systems-FoD (47C8706) ServeRAID M5200 Series Zero Cache/RAID 5 Upgrade for IBM Systems-FoD (47C8708) ServeRAID M5200 Series RAID 6 Upgrade for IBM Systems-FoD (47C8706) ServeRAID M5200 Series Performance Accelerator for IBM Systems- FoD (47C8710) ServeRAID M5200 Series SSD Caching Enabler for IBM Systems-FoD (47C8712) Statement of Direction - ServeRAID M5200 Series 4GB Flash/RAID 5 Upgrade for IBM Systems IBM System x is issuing this statement of direction regarding the ServeRAID M5200 Series 4GB Flash/RAID 5 Upgrade for IBM Systems. The ServeRAID M5200 Series 4GB Flash/RAID 5 Upgrade for IBM Systems is intended for general availability in first quarter, 2014. IBM's statements regarding its plans, directions, and intent are subject to change or withdrawal without notice at IBM's sole discretion. Information regarding potential future products is intended to outline our general product direction and it should not be relied on in making a purchasing decision. The information mentioned regarding potential future products is not a commitment, promise, or legal obligation to deliver any material, code or functionality. Information about potential future products may not be incorporated into any contract. The development, release, and timing of any future features or functionality described for our products remains at our sole discretion. IBM United States Hardware Announcement 113-142 IBM is a registered trademark of International Business Machines Corporation 3
Description ServeRAID M5210 SAS/SATA Controller for IBM System x (46C9110) Stand-alone RAID adapter with support for RAID levels 0, 1, 10 in a x8 lane PCI Express 3.0/2.0 low-profile MD2 form factor Upgradeable with cache and advanced function ServeRAID M5200 Series Zero Cache/RAID 5 Upgrade for IBM Systems-FoD (47C8708) Enables RAID levels 5 and 50, and SED on ServeRAID M5200 Series SAS/SATA Controllers Upgrade delivered by IBM Features-on-Demand enablement process Cacheless upgrade for entry performance ServeRAID M5200 Series 1GB Cache/RAID 5 Upgrade for IBM Systems (47C8656) Enables RAID levels 5 and 50, and SED on ServeRAID M5200 Series SAS/SATA Controllers with an available cache connector 1 GB of 40-bit DDR3 Cache for cost-focused performance ServeRAID M5200 Series 1GB Flash/RAID 5 Upgrade for IBM Systems (47C8660) Enables RAID levels 5 and 50, and SED on ServeRAID M5200 Series SAS/SATA Controllers with an available cache connector 1 GB of 72-bit DDR3 cache for enterprise performance Flash-backed-cache-offload with long-life, energy source in case of an unexpected power outage ServeRAID M5200 Series 2GB Flash/RAID 5 Upgrade for IBM Systems (47C8664) Enables RAID levels 5 and 50, and SED on ServeRAID M5200 Series SAS/SATA Controllers with an available cache connector 2 GB of 72-bit DDR3 cache for enterprise performance Flash-backed-bache-offload with long-life, energy source in case of an unexpected power outage ServeRAID M5200 Series RAID 6 Upgrade for IBM Systems-FoD (47C8706) Enables RAID levels 6 and 60, on ServeRAID M5200 Series SAS/SATA Controllers when used with 1 GB or 2 GB Upgrades Upgrade delivered through IBM Features-on-Demand enablement process ServeRAID M5200 Series Performance Accelerator for IBM Systems-FoD (47C8710) Provides a performance boost for ServeRAID M5200 Series SAS/SATA Controllers when used in a multi-ssd environment Upgrade delivered through IBM Features-on-Demand enablement process Not required when using SSD caching enabler upgrade ServeRAID M5200 Series SSD Caching Enabler for IBM System-FoD (47C8712) Provides a performance boost for ServeRAID M5200 Series SAS/SATA Controllers when used in a multi-ssd environments Enables read/write caching when used in mixed environments of HDDs and SSDs Upgrade delivered through IBM Feature on Demand enablement process Features: IBM United States Hardware Announcement 113-142 IBM is a registered trademark of International Business Machines Corporation 4
Investment protection Ease of use Compatibility Compatibility Support for popular network operating systems ServerProven testing, which verifies that servers, HDDs, and the controllers will function properly Product positioning None Statement of general direction ServeRAID M5200 Series 4GB Flash/RAID 5 Upgrade for IBM Systems IBM System x is issuing this statement of direction regarding the ServeRAID M5200 Series 4GB Flash/RAID 5 Upgrade for IBM Systems. The ServeRAID M5200 Series 4GB Flash/RAID 5 Upgrade for IBM Systems is intended for general availability in first quarter, 2014. IBM's statements regarding its plans, directions, and intent are subject to change or withdrawal without notice at IBM's sole discretion. Information regarding potential future products is intended to outline our general product direction and it should not be relied on in making a purchasing decision. The information mentioned regarding potential future products is not a commitment, promise, or legal obligation to deliver any material, code or functionality. Information about potential future products may not be incorporated into any contract. The development, release, and timing of any future features or functionality described for our products remains at our sole discretion. Product number Description Machine Part type Model Feature SEO Number ServeRAID M5210 SAS/SATA Controller 3331 HC1 A3YZ 46C9110 46C9110 for IBM Systems ServeRAID M5200 Series 1GB Cache/RAID 3331 HC1 A3Z0 47C8656 47C8656 5 Upgrade for IBM Systems ServeRAID M5200 Series 1GB Flash/RAID 3331 HC1 A3Z1 47C8660 47C8660 5 Upgrade for IBM Systems ServeRAID M5200 Series 2GB Flash/RAID 3331 HC1 A3Z2 47C8664 47C8664 5 Upgrade for IBM Systems ServeRAID M5200 Series RAID 6 Upgrade 3331 HC1 A3Z5 47C8706 47C8706 for IBM Systems-FoD ServeRAID M5200 Series Zero Cache/RAID 3331 HC1 A3Z6 47C8708 47C8708 5 Upgrade for IBM Systems-FoD ServeRAID M5200 Series Performance Accelerator for IBM Systems-FoD 3331 HC1 A3Z7 47C8710 47C8710 ServeRAID M5200 Series SSD Caching Enabler for IBM Systems-FoD 3331 HC1 A3Z8 47C8712 47C8712 IBM United States Hardware Announcement 113-142 IBM is a registered trademark of International Business Machines Corporation 5
The following are features already announced for the 3331 and 5374 machine types: Description MT Model Feature ServeRAID M5210 SAS/SATA Controller for IBM Systems 3331 HC1 A3YZ ServeRAID M5200 Series 1GB Cahe/RAID 5 Upgrade for IBM Systems 3331 HC1 A3Z0 ServeRAID M5200 Series 1GB Flash/RAID 5 Upgrade for IBM Systems 3331 HC1 A3Z1 ServeRAID M5200 Series 2GB Flash/RAID 5 Upgrade for IBM Systems 3331 HC1 A3Z2 ServeRAID M5200 Series RAID 6 Upgrade for IBM Systems-FoD 3331 HC1 A3Z5 ServeRAID M5200 Series Zero Cache/RAID 5 Upgrade for IBM Systems-FoD 3331 HC1 A3Z6 ServeRAID M5200 Series Performance Accelerator for IBM Systems-FoD 3331 HC1 A3Z7 ServeRAID M5200 Series SSD Caching Enabler for IBM Systems-FoD 3331 HC1 A3Z8 ServeRAID M5210e SAS/SATA Controller Placement 5374 CM1 A482 ServeRAID M5210 SAS/SATA Controller Placement 5374 CM1 A46P ServeRAID M5200 Series 1GB Cache/RAID 5 Upgrade 5374 CM1 A46Q Placement ServeRAID M5200 Series 1GB Flash/RAID 5 Upgrade 5374 CM1 A46R Placement ServeRAID M5200 Series 2GB Flash/RAID 5 Upgrade 5374 CM1 A46S Placement Model conversions None Feature conversions None Business Partner information If you are a Direct Reseller - System Reseller acquiring products from IBM, you may link directly to Business Partner information for this announcement. A PartnerWorld ID and password are required (use IBM ID). https://www.ibm.com/partnerworld/mem/sla.jsp?num=113-142 Publications Publications are shipped with the announced product. The IBM Systems Information Center provides you with a single information center where you can access product documentation for IBM systems hardware, operating systems, and server software. Through a consistent framework, you can efficiently find information and personalize your access. The IBM Systems Information Center is at http://publib14.boulder.ibm.com/infocenter/systems IBM Publications Center Portal http://www.ibm.com/shop/publications/order The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided, as well as payment options via credit card. A large IBM United States Hardware Announcement 113-142 IBM is a registered trademark of International Business Machines Corporation 6
number of publications are available online in various file formats, which can currently be downloaded free of charge. Displayable softcopy publications: None Source file publications: None Services Global Technology Services IBM services include business consulting, outsourcing, hosting services, applications, and other technology management. These services help you learn about, plan, install, manage, or optimize your IT infrastructure to be an on-demand business. They can help you integrate your highspeed networks, storage systems, application servers, wireless protocols, and an array of platforms, middleware, and communications software for IBM and many non-ibm offerings. IBM is your one-stop shop for IT support needs. For details on available services, contact your IBM representative or visit http://www.ibm.com/services/ For details on available IBM Business Continuity and Recovery Services, contact your IBM representative or visit http://www.ibm.com/services/continuity For details on education offerings related to specific products, visit http://www.ibm.com/services/learning/index.html Select your country, and then select the product as the category. System x and BladeCenter support services Recommended core technical support When you buy IBM System x technology, include the support services you need -- to help keep both your hardware and software working for you, day after day, at peak performance. It is your first step toward helping to protect your investment and sustain high levels of system availability. We offer service-level and responsetime options to fit your business needs. And we will help you get started with a core support package that includes: Continuous system monitoring Electronic monitoring that helps speed up problem-solving with automated, early detection of potential problems and system errors. Hardware maintenance World-class remote and on-site hardware problem determination and repair services. Software technical support Access to help line calls for fast, accurate answers to your questions during installation and throughout ongoing operations. For more information, visit http://www.ibm.com/servers/eserver/xseries/services.html IBM United States Hardware Announcement 113-142 IBM is a registered trademark of International Business Machines Corporation 7
Technical information Specified operating environment Physical specifications ServeRAID M5210 SAS/SATA Controller (46C9110) Approximate height: 15 mm (0.6 in.) Approximate width: 69 mm (2.7 in.) Approximate depth: 168 mm (6.6 in.) Approximate weight: 99 g (0.2 lb.) Shipping dimensions Approximate height: 51 mm (2.0 in.) Approximate width: 143 mm (5.63 in.) Approximate depth: 238 mm (9.38 in.) Approximate weight: 320 g (0.71 lb.) Agency approvals UL cul IEC60950 EMC FCC TUV CE VCCI BSMI C-tick KC Standards None Operating environment Temperature: 5 C to 40 C (41 F to 104 F) at 0 to 5,000 m (16,404 feet) Relative humidity: 8% to 93% (non-condensing) Maximum altitude: 5,000 m (16,404 feet) Homologation This product is not certified for direct connection by any means whatsoever to interfaces of public telecommunications networks. Certification may be required by law prior to making any such connection. Contact an IBM representative or reseller for any questions. Hardware requirements The controller must be installed in a selected System x server: x3650 M4 / 7915 / All IBM United States Hardware Announcement 113-142 IBM is a registered trademark of International Business Machines Corporation 8
x3550 M4 / 7914 / All x3500 M4 / 7383 / All Installation into x3500 M4 requires one of the following: 46W9244 SAS cable option for Two 12Gb RAID cards 46W9243 Add'l 8x 2.5" Hot-Swap SAS/SATA Upgrade Kit for 16 or 24 HDDs (12Gb) 46W9242 Add'l 8x 2.5" Hot-Swap SAS/SATA Upgrade Kit for 32 HDDs (12Gb) Installation into x3550 M4 requires one of the following: 00Y7297 (A465) - x3550m4 2.5" HDD Assembly Kit for 12Gb RAID 00Y8597 (A4K4) - x3550m4 mini-sas Cable Kit for 12Gb RAID Installation into x3650 M4 requires one of the following: 00Y7626 (A461) - x3650m4 16x 2.5" HS HDD Assembly Kit with Expander for 12Gb RAID 00Y7627 (A462) - x3650m4 16x 2.5" HS HDD Assembly Kit for 12Gb RAID Installation into x3650 M4 HD requires no additional cables one of the following:. 46W4206 - x3650 M4 HD Plus 8 x 2.5" HS HDD Assembly 00Y7658 - x3650 M4 HD 3 x 8 2.5" HS HDD Assembly 46W4205 - x3650 M4 HD Plus 16 x 1.8" SSD Assembly Software requirements The IBM ServeRAID M-Series family of products and options are supported on the following major operating systems: Microsoft TM Windows TM Server 2008 Microsoft Windows Server 2012 Windows Preinstallation Environment ( Windows PE) 2.1 Red Hat Enterprise Linux TM 5 Red Hat Enterprise Linux 6 SUSE Linux Enterprise Server 10 SUSE Linux Enterprise Server 11 VMware ESX 4.1 VMware ESXi 4.1 VMware vsphere 5.0 VMware vsphere 5.1 Compatibility For latest compatibility information, visit http://www-03.ibm.com/systems/info/x86servers/serverproven/compat/us/ Note: Some configurations may not be compatible. Limitations None User group requirements This announcement satisfies or partially satisfies the requirements from one or more of the worldwide user group communities. Groups include COMMON, COMMON IBM United States Hardware Announcement 113-142 IBM is a registered trademark of International Business Machines Corporation 9
Europe, Guide Share Europe (GSE), InterAction (Australia/New Zealand), Japan Guide Share (JGS), and SHARE Inc. Planning information Customer responsibilities The IBM ServeRAID M-Series family of products are designed as a customer setup. Customer installation instructions are shipped with each option part. Cable orders None Installability The IBM ServeRAID M-Series family of controllers requires about 20 minutes for installation. Installation includes unpacking, attaching a customer-provided power cord, setting up, and powering on. Packaging ServeRAID M5210 SAS/SATA Controller and ServeRAID Options Product Package description Boxes ServeRAID M5210 Option Unit Box 1 SAS/SATA Controller for IBM System x Contents: ServeRAID M5210 controller with 3U bracket 2U bracket ServeRAID M Documentation CD Important Notices Flyer The ServeRAID M5210 Controller is shipped as a single package. Other items are in zipped bags. Retail only Packaging dimensions/weight Single box (HxDxW): 51 mm (2.0 in.) x 143.0 mm (5.63 in.) x 238 mm (9.38 in.) Package weight: 320 g (0.71 lb.) ServeRAID M5200 Series 1GB Cache/RAID 5 Upgrade for IBM Systems Product Package description Boxes ServeRAID M5200 1GB Option Unit Box 1 Cache/RAID 5 Upgrade for IBM Systems Contents: Cache module Important Notices Flyer ServeRAID M Documentation CD IBM United States Hardware Announcement 113-142 IBM is a registered trademark of International Business Machines Corporation 10
Single box (HxDxW): 51 mm (2.0 in.) x 143.0 mm (5.63 in.) x 238 mm (9.38 in.) Package weight: 252 g (0.56 lb.) ServeRAID M5200 Series 1GB Cache/RAID 5 Upgrade for IBM Systems Product Package description Boxes ServeRAID M5200 Series Option Unit Box 1 1GB Cache/RAID 5 Upgrade for IBM Systems Contents: Flash/Cache module Offload Power Module Important Notices Flyer ServeRAID M Documentation CD Single box (HxDxW): 51 mm (2.0 in.) x 143.0 mm (5.63 in.) x 238 mm (9.38 in.) Package weight: 300 g (0.66 lb.) ServeRAID M5200 Series 2GB Flash Upgrade for IBM Systems Product Package description Boxes ServeRAID M5200 Option Unit Box 1 Series 2GB Flash/ RAID 5 Upgrade for IBM Systems Contents Flash/Cache module Off load Power Module Important Notices Flyer ServeRAID M Documentation CD Single box (HxDxW): 51 mm (2.0 in.) 143.0 mm (5.63 in.) 238 mm (9.38 in.) Package weight: 300 g (0.66 lb.) ServeRAID M5200 Series Zero Cache/RAID 5 Upgrade for IBM Systems-FoD M5200 Series upgrade activation key ServeRAID M5200 Series RAID 6 Upgrade for IBM Systems-FoD M5200 Series upgrade activation key ServeRAID M5200 Series Performance Accelerator for IBM Systems-FoD M5200 Series upgrade activation key ServeRAID M5200 Series SSD Caching Enabler for IBM Systems-FoD M5200 Series upgrade Activation key Note: All measurements are approximate. Security, auditability, and control It is a customer's responsibility to ensure that the server is secure to prevent sensitive data from being removed. IBM United States Hardware Announcement 113-142 IBM is a registered trademark of International Business Machines Corporation 11
The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communications facilities. IBM Electronic Services Electronic Service Agent TM and the IBM Electronic Support web portal are dedicated to providing fast, exceptional support to IBM Systems customers. The IBM Electronic Service Agent tool is a no-additional-charge tool that proactively monitors and reports hardware events, such as system errors, performance issues, and inventory. The Electronic Service Agent tool can help you stay focused on your company's strategic business initiatives, save time, and spend less effort managing day-to-day IT maintenance issues. Servers enabled with this tool can be monitored remotely around the clock by IBM Support all at no additional cost to you. Now integrated into the base operating system of AIX 5.3, AIX 6.1, and AIX 7.1, Electronic Service Agent is designed to automatically and electronically report system failures and utilization issues to IBM, which can result in faster problem resolution and increased availability. System configuration and inventory information collected by the Electronic Service Agent tool also can be viewed on the secure Electronic Support web portal, and used to improve problem determination and resolution by you and the IBM support team. To access the tool main menu, simply type "smitty esa_main", and select "Configure Electronic Service Agent." In addition, ESA now includes a powerful web user interface, giving the administrator easy access to status, tool settings, problem information, and filters. For more information and documentation on how to configure and use Electronic Service Agent, refer to http://www.ibm.com/support/electronic The IBM Electronic Support portal is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. This portal enables you to gain easier access to IBM resources for assistance in resolving technical problems. The My Systems and Premium Search functions make it even easier for Electronic Service Agent tool-enabled customers to track system inventory and find pertinent fixes. Benefits Increased uptime: The Electronic Service Agent tool is designed to enhance the Warranty or Maintenance Agreement by providing faster hardware error reporting and uploading system information to IBM Support. This can translate to less wasted time monitoring the "symptoms," diagnosing the error, and manually calling IBM Support to open a problem record. Its 24 x 7 monitoring and reporting mean no more dependence on human intervention or off-hours customer personnel when errors are encountered in the middle of the night. Security: The Electronic Service Agent tool is designed to be secure in monitoring, reporting, and storing the data at IBM. The Electronic Service Agent tool securely transmits either via the Internet (HTTPS or VPN) or modem, and can be configured to communicate securely through gateways to provide customers a single point of exit from their site. Communication is one way. Activating Electronic Service Agent does not enable IBM to call into a customer's system. System inventory information is stored in a secure database, which is protected behind IBM firewalls. It is viewable only by the customer and IBM. The customer's business applications or business data is never transmitted to IBM. More accurate reporting: Since system information and error logs are automatically uploaded to the IBM Support center in conjunction with the service request, customers are not required to find and send system information, decreasing the risk of misreported or misdiagnosed errors. Once inside IBM, problem error data IBM United States Hardware Announcement 113-142 IBM is a registered trademark of International Business Machines Corporation 12
is run through a data knowledge management system and knowledge articles are appended to the problem record. Customized support: Using the IBM ID entered during activation, customers can view system and support information in the "My Systems" and "Premium Search" sections of the Electronic Support website at http://www.ibm.com/support/electronic My Systems provides valuable reports of installed hardware and software using information collected from the systems by Electronic Service Agent. Reports are available for any system associated with the customer's IBM ID. Premium Search combines the function of search and the value of Electronic Service Agent information, providing advanced search of the technical support knowledgebase. Using Premium Search and the Electronic Service Agent information that has been collected from your system, customers are able to see search results that apply specifically to their systems. For more information on how to utilize the power of IBM Electronic Services, contact your IBM Systems Services Representative, or visit http://www.ibm.com/support/electronic Terms and conditions MES discount applicable No Field installable feature Yes Warranty period One year. An IBM part or feature installed during the initial installation of an IBM machine is subject to a full warranty effective on the date of installation of the machine. An IBM part or feature that replaces a previously installed part or feature assumes the remainder of the warranty period for the replaced part or feature. An IBM part or feature added to a machine without replacing a previously installed part or feature is subject to a full warranty effective on its date of installation. Unless specified otherwise, the warranty period, type of warranty service, and service level of a part or feature are the same as those for the machine in which it is installed. Customer setup Yes Machine code No license terms apply. Optional features warranty period Optional features: One year ServeRAID options offer a one year limited warranty 1. Warranty period: 1 year Service type (IOR/IOE/CCE/CCR): CRU Maintenance agreement: No Optional upgrade: No IBM United States Hardware Announcement 113-142 IBM is a registered trademark of International Business Machines Corporation 13
1 For information on the IBM Statement of Limited Warranty, visit http://www-947.ibm.com/systems/support/machine_warranties Alternatively, this information is available through your IBM representative or reseller. Copies are available upon request. With respect to on-site service, IBM sends a technician after attempting to diagnose and resolve the problem remotely. Prices For current prices, contact IBM at 888-Shop-IBM (746-7426) or visit http://www-03.ibm.com/systems/x/ To locate the web price, search on the feature number in the Search field. Description SEO number ServeRAID M5210 SAS/SATA Controller for IBM System x 46C9110 ServeRAID M5200 Series 1GB Cache/RAID 5 Upgrade for IBM Systems ServeRAID M5200 Series 1GB Flash/RAID 5 Upgrade for IBM Systems ServeRAID M5200 Series 2GB Flash/RAID 5 Upgrade for IBM Systems ServeRAID M5200 Series RAID 6 Upgrade for IBM Systems-FoD ServeRAID M5200 Series Zero Cache/RAID 5 Upgrade for IBM Systems-FoD ServeRAID M5200 Series Performance Accelerator for IBM Systems-FoD ServeRAID M5200 Series SSD Caching Enabler for IBM Systems-FoD 47C8656 47C8660 47C8664 47C8706 47C8708 47C8710 47C8712 The following are features already announced for the 3331 machine type: Initial/ MES/ Description Model Feature Both/ Number Number Support ServeRAID M5210 SAS/SATA Controller for IBM System x HC1 A3YZ MES ServeRAID M5200 Series 1GB Cahe/RAID 5 Upgrade for IBM System x HC1 A3Z0 MES ServeRAID M5200 Series 1GB Flash/RAID 5 Upgrade for IBM System x HC1 A3Z1 MES ServeRAID M5200 Series 2GB Flash/RAID 5 Upgrade for IBM System x HC1 A3Z2 MES ServeRAID M5200 Series RAID 6 Upgrade for IBM System x HC1 A3Z5 MES ServeRAID M5200 Series Zero Cache/RAID 5 Upgrade for IBM System x HC1 A3Z6 MES ServeRAID M5200 Series Performance Accelerator for IBM System x HC1 A3Z7 MES ServeRAID M5200 Series SSD Caching Enabler for IBM System x HC1 A3Z8 MES IBM United States Hardware Announcement 113-142 IBM is a registered trademark of International Business Machines Corporation 14
The following are features already announced for the 5374 machine type: Initial/ MES/ Description Model Feature Both/ Number Number Support ServeRAID M5210e SAS/SATA Controller Placement CM1 A482 Initial ServeRAID M5210 SAS/SATA Controller Placement CM1 A46P Initial ServeRAID M5200 Series 1GB Cache/RAID 5 Upgrade Placement CM1 A46Q Initial ServeRAID M5200 Series 1GB Flash/RAID 5 Upgrade Placement CM1 A46R Initial ServeRAID M5200 Series 2GB Flash/RAID 5 Upgrade Placement CM1 A46S Initial Trademarks Electronic Service Agent is a trademark of IBM Corporation in the United States, other countries, or both. IBM, System x, ServicePac, Express, ServerProven, PartnerWorld, Global Technology Services, BladeCenter and AIX are registered trademarks of IBM Corporation in the United States, other countries, or both. Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both. Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both. Other company, product, and service names may be trademarks or service marks of others. Terms of use IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at http://www.ibm.com/legal/us/en/ For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page http://www.ibm.com/planetwide/us/ IBM United States Hardware Announcement 113-142 IBM is a registered trademark of International Business Machines Corporation 15