SAP Service and Asset Solution Map Release 2005
SAP Service and Asset Service Service Sales and Marketing Service Contract Customer Service and Support Installed Base Warranty and Claims Field Service Depot Repair Service Analytics Service Parts Enterprise Asset Service Parts Planning Investment Planning & Design Service Parts Procurement Procurement & Construction Service Parts Warehousing Maintenance & Operations Service Parts Fulfillment Servcie Parts Transportation Decommission & Disposal Service Parts Analytics Asset Analytics & Performance Optimisation SAP NetWeaver IT Service and Asset IT Procurement IT Asset IT Service IT Financial IT Systems IT Service and Asset Analytics SAP AG 2006, 2
SAP Service and Asset Service Service Sales and Marketing Account and Contact Marketing & Campaign (S4) Lead (S4) Opportunity (S4) Activity (S4) Customer Interaction (S4, S8) Service Quotation & Order (S4, S8) Service Contract SAP Product Available SAP Product Available with Future Releases Future Focus Service Contract Service Contract Pool Contract Processing (S4) Usage Based Service Contract (S4) Service Plan Managment (S4, S7) Service Order Service Confirmation (S4, S7) Service Billing Usage Based Billing (S4, S5) Customer Service and Support Customer Self- Service (S4) Service Request Processing (S4, S7) Customer Interaction (S4) Case (S4) Complaints Escalation (S4, S8) Product Service Letter (S4) Support Alert (S4) Installed Base Partner Product Available Installed Base (S8, S4, S26) Mobile Measurement and Counter Reading (S7) Partner Product Available with Future Releases Collaborative Business Map Available Warranty and Claims Product and Warranty Registration (S4, S7) Entitlement Verification (S4, S7) Warranty Claim Processing (S7) Field Service Mobile Service (S4, S5, S26, S16) Contract Strategic Service Planning (S4, S24) Service Order (S4, S7, S26) Service Resource Planning Installed Base Mobile Measurement and Counter Reading (S7) Service Order Confirmation (S4, S7) Service Billing (S4, S6, S7) Usage Based Billing (S4, S5) Depot Repair Sxx, Vxx, Bxx SAP Product & Service Pxx Partner Product For more information see: http://www.sap.com Returns & Repair (S4, S12, S7) Depot Repair Resource Scheduling (S4, P2, S7) Service Billing Service Analytics Service Performance Analytics (S7, S4, S24) Service Contract Analytics (S24, S4, P9, S7) Service Order and Quotation Analytics (S7, S4, S24) Customer Analytics (S8, S4, S24) Sales & Marketing Analytics (S4, S24, S7) Cost and Revenue Analytics (S4, S7, S24) Installed Base Analytics (S24, S4, S7) Warranty Analytics (S24, S4, S7) Service Workforce Analysis (S4, S24) SAP AG 2006, 3
SAP Service and Asset Service Parts Service Parts Planning Service Parts Procurement Service Parts Warehousing Service Parts Fulfillment Servcie Parts Transportation Service Parts Analytics Strategic Supply Chain Design (S20, S1) Parts Demand Planning (S1, S4, S20) Parts Inventory Planning (S1, S4, S20, P3) Parts Supply Planning (S1, S4, S20) Parts Distribution Planning (S1, S20, S7) Parts Monitoring (S1, S20, S23) Strategic Sourcing (S17, S20, S12, S24) Parts Purchase Order Processing (S7, S20) Parts Invoicing (S20, S9) Supplier Collaboration (S12, S23) Parts Inbound Processing and Receipt Confirmation (S12, S3, S22) Parts Warehousing and Storage (S3) Parts Outbound Processing (S12, S3, S22) Parts Cross Docking (S3) Parts Physical Inventory (S12, S3) Parts Quality Control (S3, S12) Parts Marketing & Campaign (S4) Parts Order Processing (S4, S22, S20, P5) Parts Billing (S7, S4, P5) Entitlement (S4) Complaints Processing (S7, S4) Parts Transportation Planning (S20, S12) Parts Transportation Execution (S12, S20, S2) Freight Costing (S12, S20) Parts Supply Chain Monitoring and Control (S20, S24, S23) Supplier Delivery Performance Rating (S24, S23) Inbound Delivery Monitor (S24, S23) Service Fill Monitor (S24, S23) Service Loss Analysis (S24, S23) Installed Base Analysis (S4) Hazardous Material Handling (S15) Returns & Repair (S4, S12) SAP Product Available SAP Product Available with Future Releases Future Focus Partner Product Available Partner Product Available with Future Releases Collaborative Business Map Available Sxx, Vxx, Bxx SAP Product & Service Pxx Partner Product For more information see: http://www.sap.com SAP AG 2006, 4
SAP Service and Asset Enterprise Asset Investment Planning & Design Procurement & Construction Maintenance & Operations Decommission & Disposal Asset Analytics & Performance Optimisation Business Planning (S9) Investment (S9) Collaborative Specification & Design (S10, P1) Maintenance Engineering (S10, P1) Interfacing CAD systems (S10, P1) Project (S10) Maintenance Cost Planning (S12) Supplier Qualification & Candidate Selection (S11, S24) Bidding & Contract (S11, S19, S10) Procurement Process (S11, S9, S22, S19) Document (S10, P1) Project (S10) Collaborative Construction (P1, S10) Project and Investment Controlling (S9, S10) Technical Assets (S10, P10) Workforce (S10, S14) Preventive & Predictive Maintenance (S10) Maintenance Planning & Scheduling (S10) Work Order (S10, P6) Approval Processing (S10) Contractor (S10, S11, S18) Asset Transfer & Disposal (S9, S10) Document (S10) Collaborative Disposal (S10, P1) Project (S10) Waste (S15) Asset Compliance (S15) Asset Remarketing (S12, S8) Integrated Asset Accounting (S9, S10) Asset & Maintenance Reporting (S10) Asset Performance (S10, S24) Reliability Centered Maintenance (S10, S24, P6, P8) Asset Life-Cycle Costing (S24) Damage Analytics (S24, S10) Object Statistics (S24, S10) MRO & Services Procurement (S11, S22, S9, S19) Refurbishment (S10) Mobile Asset including RFID enablement (S10, S26) Service Parts & Inventory (S12) Interfacing CAD, GIS and SCADA systems (S10, P1, P6, S21, S25) Spend & Supplier Performance Analytics (S24, S11) Predictive Condition Monitoring (S25, P4, S24) Operator Dashboards (S24) Budget Tracking (S10) Work Clearance (, S10) Shutdown Planning (S10, P7) Asset Tracking with RFID SAP Product Available SAP Product Available with Future Releases Future Focus Partner Product Available Partner Product Available with Future Releases Collaborative Business Map Available Sxx, Vxx, Bxx SAP Product & Service Pxx Partner Product For more information see: http://www.sap.com SAP AG 2006, 5
SAP Service and Asset IT Service and Asset IT Procurement IT Asset IT Service IT Financial IT Systems IT Service and Asset Analytics Managing Catalog Content (S7) Self-Service Procurement (S11) Service Procurement (S7, S11) Purchase Order Processing (S12) Goods Receipt (S17, S3, S12) Service Delivery Entry (S17, S7) Invoice Verification (S12) Physical Inventory (S12) Technical Assets (S10) Installed Base (S8, S4, S26) Configuration (S4, S8) Contract (S8, S4) Asset Tracking with RFID License IT Service Desk (S4) Self-Service Requests Incident (S8, S4) Problem (S8, S4) Change (S8, S4) Integration to Configuration (S8, S4) Solution Database (S4, S7) Service Level (S8, S4) Financial Planning, Budgeting and Forecasting (S13, S9) Costing and Pricing (S13) Collection and Processing of Usage Data Internal Activity Allocation (S9) Billing (S8) Fixed Assets Accounting (S9) Integration to SAP Solution Manager Integration to External Systems Tools Availability Capacity Continuity Service Contract Analytics (S4, S7, S24) Installed Base Analytics (S4, S24) Resource Planning Analytics (S24, S4) Service Order Analytics (S4, S24) Solution Search Statistics Report (S4) Profitability (S13, S9) Procurement Analytics (S12) Inventory Analytics (S12) Release (S27) Asset & Maintenance Reporting (S10) Employee Interaction Center (S4, S14) Project Planning and Execution (S10) Financial and Reporting (S13, S9) SAP Product Available SAP Product Available with Future Releases Future Focus Partner Product Available Partner Product Available with Future Releases Collaborative Business Map Available Sxx, Vxx, Bxx SAP Product & Service Pxx Partner Product For more information see: http://www.sap.com SAP AG 2006, 6
Business Objectives Main Process: Asset Analytics & Performance Optimisation Customer Service and Support Decommission & Disposal Business Objectives: Managing Fixed Assets & Resources Optimize capital equipment and asset utilization Add 24x7 customer service Increase multi-channel delivery of services Improving Service Delivery Better service levels Faster access to relevant information Personalized customer interaction Improve service quality Increasing Revenue Improve RFQ/RFP processes Managing Fixed Assets & Resources Improve return-on-investment (ROI) of fixed assets Improve physical inventory process Reduce transaction costs Improve asset and maintenance management SAP AG 2006, 7
Business Objectives Main Process: Depot Repair Field Service Installed Base Business Objectives: Better service levels Reduce out-of-stock situation Improving service delivery Streamline order management Improve capacity utilization Better service levels Improve service quality Improving Service Delivery Reduce administration, improve business processes Increase productivity Reduce cost of services Improve service quality Reduce error rate Faster access to relevant information Integrate processes across divisions and functions Reduce order processing costs SAP AG 2006, 8
Business Objectives Main Process: Investment Planning & Design IT Asset IT Financial IT Procurement Business Objectives: Managing Fixed Assets & Resources Minimize investment in operating facilities Improve physical inventory process Improve return-on-investment (ROI) of fixed assets Optimize capital equipment and asset utilization Reduce transaction costs Lower communications expenses Reduce administration, improve business processes Improving Regulatory Compliance Improved transparency and auditability of activities Improving Service Delivery Faster access to relevant information Managing Fixed Assets & Resources Improve resource tracking, availability and uptime Increasing Transparency & Accountability Improvement of regulatory compliance Improve budget processes Managing Fixed Assets & Resources Improve return-on-investment (ROI) of fixed assets Reduce lifecycle costs Minimize manual processes Lower logistics costs SAP AG 2006, 9
Business Objectives Main Process: IT Service and Asset Analytics IT Service Maintenance & Operations Business Objectives: Increase Speed & Efficiency Flexible, fast and accurate analysis Better decisions with accurate and up-to-date information Ensure customers are treated in accordance with pre-defined business rules Improving Service Delivery Increase multi-channel delivery of services Improve service quality Managing Fixed Assets & Resources Optimize capital equipment and asset utilization Reduce down-time Improve procurement processes SAP AG 2006, 10
Business Objectives Main Process: Procurement & Construction Servcie Parts Transportation Business Objectives: Managing Fixed Assets & Resources Streamline asset accounting Improve physical inventory process Maintain asset profiles and records Improve procurement processes Reduce transaction costs Reduce inventory levels Reduce order processing costs Improve asset and maintenance management Better service levels Increase Speed & Efficiency Increase collaboration (internally & externally Reduce administration, improve business processes Lower logistics costs SAP AG 2006, 11
Business Objectives Main Process: Service Contract Service Analytics Service Parts Analytics Business Objectives: Improving Service Delivery Faster access to relevant information Increasing Revenue Enable cross-sell/up-sell capability Improve customer retention and loyalty Improving service delivery Reduce administration, improve business processes Improving Service Delivery Faster access to relevant information Increase Speed & Efficiency Better decisions with accurate and up-to-date information Flexible, fast and accurate analysis Increasing Revenue Develop new markets & niches Gain market share Improve process efficiency Improve service quality Better service levels SAP AG 2006, 12
Business Objectives Main Process: Service Parts Fulfillment Service Parts Planning Service Parts Procurement Business Objectives: Better service levels Reduce late orders Complaint management and tracking Increasing Revenue Efficient campaign planning and management Reduce order processing costs Improve forecast accuracy Better service levels Lowering Working Capital Reduce material and component obsolescence Increase inventory turns Reduce out-of-stock situation Reduced service parts inventory levels across the service parts network Increase Speed & Efficiency Increase collaboration (internally & externally Reduce order processing costs Reduce administration, improve business processes Improve procurement processes SAP AG 2006, 13
Business Objectives Main Process: Service Parts Warehousing Service Sales and Marketing Warranty and Claims Business Objectives: Lowering Working Capital Improve capacity utilization Reduce inventory carrying costs Reduce inventory levels Lower logistics costs Improve inventory visibility Provide a single face to the customer Shorten proposal/quotation cycle Increasing Revenue Develop service offerings Efficient campaign planning and management Enable cross-sell/up-sell capability Add 24x7 customer service Better service levels Improving Service Delivery Faster access to relevant information Increase Speed & Efficiency Better decisions with accurate and up-to-date information Increase collaboration (internally & externally SAP AG 2006, 14
Solution Map Product Table Key S1 S2 S3 S4 S5 S6 S7 S8 S9 S10 S11 S12 S13 S14 S15 S16 S17 S18 S19 S20 S21 S22 Description Advanced Planning & Scheduling (applies to mysap SCM) Event Engine (applies to mysap SCM) Extended Warehouse (applies to mysap SCM) mysap Customer Relationship mysap Customer Relationship : SAP Usage Based Billing mysap Customer Relationship : SAP Workforce Optimization mysap ERP mysap ERP / mysap Customer Relationship mysap ERP / mysap ERP Financials mysap ERP / mysap Product Lifecycle mysap ERP / mysap Supplier Relationship mysap ERP / mysap Supply Chain mysap ERP Financials mysap ERP Human Capital mysap ERP: SAP Environment, Health and Safety mysap Mobile Business Solutions mysap Supplier Relationship mysap Supplier Relationship : Strategic Sourcing mysap Supplier Relationship : Supplier Enablement mysap Supply Chain SAP for Utilities: SAP GIS Connector Package SAP Global Trade Services: SAP Compliance SAP AG 2006, 15
Solution Map Product Table Key S23 S24 S25 S26 S27 Description SAP Inventory Collaboration Hub (SAP ICH) SAP NetWeaver Business Intelligence SAP NetWeaver Exchange Infrastructure SAP NetWeaver Mobile SAP Solution Manager SAP AG 2006, 16
Solution Map Partner Interface Table Key P1 P2 P3 P4 P5 P6 P7 P8 P9 P10 Description Computer Aided Design External Scheduling MCA xapp Service Inventory Optimization Plant Data Collection SAP Price and Margin by Vendavo Process Control Project I.App by Impress Software RCMO - Reliability Centered Maintenance and Optimization for SAP Service and Asset by Meridium Service Performance by Digital Fuel Technologies Visual Information for Plants by NRX SAP AG 2006, 17
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