Common Service Center

Common Service Center

Common Service Centers (CSC) Govt of India under NeGP (National egovernance Plan program proposed to setup 1 lakhs Common Services Centers (CSC) in rural parts across the country in PPP mode STATE DATA CENTRE STATE WIDE AREA NETWORK (SWAN) NeGP envisions web-enabled Anytime, Anywhere access to information & services in rural India, through 3 infrastructure pillars COMMON SERVICE CENTRES (CSC) 3 INFRASTRUCTURE PILLARS OF NATIONAL EGOVERNANCE PLAN CSC is front-end delivery points for Govt, pvt & social sector services to rural citizens of India Expansion of CSC service area to urban regions on a pan-india basis. CSC scheme to provide front-end delivery points for Government, private and social sector services

CSC-SPV (1/2) Role of CSC-SPV ORGANISATIONAL STRUCTURE Ensure systemic viability & sustainability of CSC Scheme Monitor achievements of the outcomes by the CSCs Enable delivery of G2C and B2C services through CSCs Provide a standardized framework for collaborative decision making Catalyze & maintain content aggregation on an on-going basis Build stakeholder capacity DIT SPV (Chairman- Secy, DIT) State Government District egov Society CSC Entrepreneur/ VLE (Private Individual)

CSC Scheme & Current Status of CSCs Revise Ver. CSC 2.0 Special Purpose Vehicle incorporated for CSC Scheme on 16 th July 2009 Target of 1 CSC for every 5 villages (250,000+ CSCs) As on 30 th November 2015 CSCs Operational Over 1.40 Lacs across India New Scheme CSC 2.0 Propose to cover 1CSC in every Panchayat Estimated Services Portfolio: 1/3 G2C & 2/3 B2C G2C services expected to be ramped up over 4 years Transaction Volume For the month of October 2015, CSCs Pan India amount to Approx 1.5 Cr. transactions

Benefits of Common Service Centers BENEFITS TO CITIZENS Delivering government services in urban/rural areas by establishing closer links between Government & Citizens Timely delivery of critical information & services through structured system to manage issues of health, Education etc Increase administrative efficiency and provide cost-effective access to Government Services CSCs BENEFITS TO Government / Centres Create new/ additional revenue stream for the centre. As the services are rolled out on commission per transaction basis Delivering essential government services such as PAN Card, Election ID, UID etc. Greater exposure to other products & services offered through the centre. E.g. greater awareness of students about the courses offered through the centres

STATE PORTAL Govt. Service Delivery Mechanism State Data Centre Citizens can access services through Internet Internet REGISTRATION TRANSPORT MUNICIPALITIES....... UIDAI SHQ Collector s Office Tehsil / Taluks Application Layer Govt. Deptts & Ministeries (including Sub-ordinate offices) Rural / Urban users can use services through CSC Centres Common Service Centres (CSC) State Wide Area Network (SWAN)

Common Service Center - Infrastructure 100 150 sq. ft space Minimum 1 PC with UPS Minimum 1 Printer Digital / Web Camera Genset / Inverter/ Solar OS and other application software Broadband Connectivity Trained and incentivized manpower CSC KIOSK enabled with PC(s), printer(s), scanner(s), UPS, digital/web camera & broadband connectivity. Additional equipment in the form of projection systems, biometric devices, etc., may be included, as and when required.

CSC Institutional Framework Ministry of Information Technology CSC e-governance Services India Limited District egov Society State Designated Agency(State IT Dept) Common Service Centre G2C Passport B2C BC UID INSURANCE PFRDA HEALTH EDUCATION E-KYC EPIC TRAVEL AGRI Bill collection

CSC Service Portfolio Government To Citizen (G2C) Services Election Commission of India (EC) Services Unique identification Authority of India (UIDAI) Services Passport Services Banking Correspondent (27 banks) National Institute of Open Schooling (NIOS) services PAN Card Services Pension Fund Regulatory Development Authority (PFRDA) services NIELIT services Agricultural Services Health Care Services State e district/ssdg services Business To Customer (B2C) Services Electricity Bill collection in various states Data Card Recharge DTH Recharge CSC Bazaar e commerce/shopping service Mobile Bill Payments Mobile Recharge E learning Premium Collection Insurance Travel IRCTC/AIR Tickets/Bus Bookings Brilliants- medical/ias/iit/banking courses Online Training CSC Rozgar 9

Nine Pillars of Digital India Electronics Manufacturing 1. Broadband Highways 4. E-Governance Reforming government through Technology 7. Electronics Manufacturing Target NET ZERO Imports 2. Universal Access to Phones 5. ekranti Electronic delivery of services 8. IT for Jobs 3. Public Internet Access Programme 6. Information for All 9. Early Harvest Programmes

Unique Identification (UID) Services Authority of India (UIDAI)

Project Mandate to CSC by UIDAI Services Aadhaar enrolment eaadhaar Printing Demographic Data Update Transactions through CSC in Jan 2015 Total Enrollments till date 3.2 Cr Total No. of PECs 5,711 Total No. of Kits deployed 11,733 Biometric Data Update Database Seeding Best Finger Detection Authentication User Agency Status in Haryana No. of Planned Centres 308 No. of Existing PECs 156 No. of Kits deployed 233 Authentication Service Agency VLE are earning about Rs. 30,000+ per month from Aadhaar enrolment

Financial Inclusion Banking

Financial Inclusion Banking (1/2) Banking Services Enrollment of customers, including collection of biometric & other details, provide card (ID Card, Debit, Card, Credit Card, PIN) Transaction facility like Deposit & Withdrawal of money in an account with a bank, Balance Enquiry & issue Receipts/ Statement of Accounts. Remittances from an account with a bank to an account with the same Products offering No Frills Savings Bank account Recurring Deposit Accounts Remittances Fixed Deposit / Overdraft / Retail loans KCC/GCC Third party financial products (with prior approval of the concerned Bank) Disbursal of credit facilities to borrowers involving small amounts strictly as per the instructions of the Bank 14

Financial Inclusion Banking (2/2) Commission through Banking Transactions in Jan 2015 80.00 70.00 60.00 50.00 40.00 30.00 20.00 10.00 0.00 32.03 68.38 1.23 1.72 0.07 72.74 0.43 0.37 1.49 1.12 0.21 7.68 2.01 1.16 0.47 5.20 3.14 1.64 7.04 0.34 0.28 0.001 Commission (In Lakhs) Banking Transactions on Daily Basis with key Banks - ~30337 transactions in a day Bank No. of Transactions Bank No. of Transactions Aandhra Bank 154 Corporation Bank 56 Bank of Baroda 29,203 Kerala Gramin Bank 12 Bank of India 22 South Indian Bank 31 Central Bank of India 1 State Bank of India 855

Financial Inclusion Banking (2/2) 9000 8000 7000 6000 5000 4000 3000 2000 1000 0 1944 3735 7895 28 1054 151 No. of Approved CSCs/ KO Code Generated / CSCs Active 4619 6713 0 32 1013 1940 688490 756 944 13841250 34 422 55 7050 22 68 0 35 54 Approved CSCs KO code Generated CSCs Active No. of KO Code Generated & Active KOs 12000 10268 10000 8000 5614 6000 4000 2810 1109 1614 385 1296 2000 615 524 91 926 392 258 178 144 76 265 98 44 14 13 278 243 170 123 72 195 817 143 0 No of KO Generated Active KO 16

Financial Inclusion Insurance

Financial Inclusion Insurance Insurance Sales 8,000 6,000 4,000 2,000 0 7,769 1,1761,075 943 288 4 267 45 No. of Transactions Total Premium (In Lakhs) Premium Collected till Jan 2015 ~68 Cr 7,000.00 6,000.00 5,747.62 5,000.00 4,000.00 Insurance Partners General Insurance Health Insurance Life Insurance United India Insurance Religare Health Insurance Aviva New India Assurance Star Health Insurance India First Life Insurance Future Generali Apollo Munich SBI Life Insurance HDFC ERGO LIC IFFCO TOKIO ICICI Prudential The Oriental Insurance co. HDFC Life Insurance Bharti AXA Reliance General National Insurance Royal Sundram TATA AIG ICICI Lombard Shriram General Insurance 3,000.00 2,000.00 1,000.00 0.00 932.33 95.4654.6637.5510.786.76 Total Amount (In Lakhs)

Financial Inclusion Pension

Financial Inclusion Pension (NPS) Pension Services Form submitted by CSCs & PRAN generated 20000 18000 16000 14000 12000 10000 8000 6000 4000 2000 0 211 434 538 2359 1322 2370 1625 7600 18729 7250 3794 3313 5186 5572 Form Submitted by CSC's PRAN Generated Top 3 States (No. of Transactions) 20000 10000 0 30,000 VLE s enabled to offer NPS Lite Swavalamban Scheme online. Launching PRAN on EKYC platform NPS-Lite can be bought by e-kyc using OTP

Education

Education Services & transactions Services No. of Centres No. of Transactions in Last Month CSCs to become NIOS Facilitation Centers NIELIT Facilitation Centers Implement E literacy -making one individual in every family IT literate All 26911 62066 All Women empowerment through e literacy Use of CSCs for Adult Literacy Use of CSCs for promoting Investor Awareness and Financial Literacy 1028 25287 300 10102 20 2006

G2C Services

G2C Services (1/3) RAJASTHAN G2C Services delivered through 48 departments Over 80 services ANDHRA PRADESH G2C Services delivered through 37 departments Over 309 services JHARKHAND G2C Services delivered through 20 departments Over 40 services

B2C Services

B2C Services B2C Services - ecommerce Mobile Recharge DTH Recharge Dish TV E-charge Data Card Recharge My Bus ticket Booking Bill Payments Entertainment E- Learning

Health

Health 100 80 60 40 20 0 Health Apollo Transaction Status 46 51 25 32 25 15 13 2 2 1 2 5 20 36 66 100 81 64 5,000 VLE s are enabled to offer Health services; Services offered Telemedicine - Apollo Telemedicine- Medanta Diagnostics- Swasthya Slate Tele Ophthalmology- Venu Tele Ophthalmology Arvind Eye

National Optical Fibre Network (NOFN)

FARMERS SPEAKING TO MAO USING NOFN IN PARWADA

National Optical Fibre Network (NOFN) Utilisation of CSCs in roll out of National Optical Fibre Network (NOFN) Bharat Broadband Network Limited (BBNL), a Special Purpose Vehicle (SPV), set up by GoI, Ministry of Communication & IT, Department of Telecommunications for the establishment, management and operation of National Optical Fibre Network (NOFN) CSC SPV & BBNL has signed MoU for utilisation of CSCs in roll out of National Optical Fibre Network (NOFN) across the country Target is 2.50 lacs GPU connected through NOFN CSCs are in process of using NOFN in Kerala

Election Commission of India Services

Election Commission Services (1/2) Revenue for CSC Centres Addition of name in the electoral rolls Deletion of name in the electoral rolls Modification of name / other details in the electoral rolls Transposition of name in the electoral rolls Printing of EPIC card in color Printing of Electoral roll ( Per Page) Search Services Registration of complaint Issue of Replacement of Elector s Photo Identity Card (EPIC)

Election Commission Services (2/2) What is the infrastructure Required for providing these services? PC(s) or Laptops Internet Connectivity UPS (Optional) Printer Printers provided by CSC-SPV

QUTER REVIEW Q2, 2015 North East

QUTER REVIEW MEETING Q2 2015 STATE CURRENT Status CSC ROLL-OUT PLAN NORTH EAST Last 6 Month Achievement Last 6 Month Target Annual TARGET ASSAM 4090 1082 500 2206 ARUNACHAL 165 10 0 1700 NAGALAND 220 0 47 365 MEGAHALAYA 225 10 0 300 MIZORAM 300 0 0 0 SIKKIM 129 129 10 261 TRIPURA 145 25 0 300

Financial Inclusion Banking

Financial Inclusion NE Banking CSC CSP KO Create FY 15-16 STATE LAST FY 14-15 MAY-JULY 15 August-Sept TARGET ASSAM 747 200 84 3000 ARUNACHAL 39 10 2 100 NAGALAND 36 8 0 100 MIZORAM 30 0 0 100 MEGHALAYA 115 15 2 150 SIKKIM 30 49 10 150 Manipur 36 89 51 150 Tripura 118 6 5 250 Total 1405 348 104 3900

Financial Inclusion NE Banking Commission through Banking Transactions in May-October 2015 No. of Trnx. 2nd Qtr 4000 3000 2000 1000 0 STAE BANK OF INDIA Bank of Baroda PNB Central Bank of India UNION BANK OF INDIA VIJAY BANK OF INDIA ALLAHBAD No. of Trnx. 2nd Qtr Bank No. of Trnx. 2 nd Qtr Total Commission STAE BANK OF INDIA 1800 12.8LK Bank of Baroda 110 1.5LK PNB 3500 33.7LK Central Bank of India 10 UNION BANK OF INDIA 150 VIJAY BANK OF INDIA 25 ALLAHBAD 700 total 48.LK Banking Transactions on Daily Basis with key Banks - ~6000 transactions in a day 1.2 cr

Inauguration CSP & meeting With RBI Sikkim sept 2015

CSC Universal PORTAL SERVICE

Transition status FI-14-16. Q2 STATE LAST FY 14-15 CSC Portal Register & Wallet MAY-JULY 15 AUGUST- SEPT Total achievement TARGET ASSAM 495 200 300 1000 3000 ARUNACHAL 40 20 70 80 100 NAGALAND 110 0 15 125 100 MIZORAM 52 0 20 72 50 MEGHALAYA 64 15 38 109 100 SIKKIM 0 25 25 50 100 Total 761 260 1369 1436 3450

Transaction status FI-14-16 Services Amount Count of Tranx Aadhaar Mobile Update 11.4 2 AadhaarPrint ekyc Own Printer 5850 201 Aadhaar Print-eKYC 30 1 Apollo Telemedicine 400 22 Aviva Renewal Payment 13779 10 Bajaj Allianz Renewal Payment 15969 6 CSC Academy 2040 6 CSC Academy Tablet 18000 3 CSC Travel 1167864.13 118 CSCRozgaar Registration 20 1 DHFL Renewal Payment 259061 29 DTH Recharge 2728467 13682 Farmer Registration 90 30 Future Generali General Insurance 144668 102 Gurukul Learning 1350 2 HDFC Ergo Fire and Allied Peri 578 4 HDFC ERGO General Insurance 39080 39 HDFC Life Renewal Payment 43694 7 ICICI Pru Renewal Payment 65924 9 IFFCO TOKIO General Insurance 36009.99 16 IHHL 0 28 Income tax filing 23870 70 India First Life Insurance 900 2 Infibeam 8755 16 IRCTC 1823037.72 1657 IRCTC Registration 33000 35 LIC Premium 3388859.2 1394 MAX Life Renewal Payment 30485.85 3 Microsoft DLC 200 2 Mobile Bill Payment 41613 220 Mobile Recharge 848239 22941 National Skill Development 22.48 2 NIA General Insurance 2420 6 NIELIT 49160 5 NIELIT Centre 31200 8 NIOS 22650 32 Oriental General Insurance 689 1 PAN CARD 104670 1082 Passport 27700 281 PFRDA 61070 489 Public Grievance 20 2 PVC Card Order 9807 2 RAP Registration 5250 15 Redbus 2763.8 7 Reliance General Insurance 13583 17 Reliance Life Renewal Payment 214881.63 31 SBI Life Premium 1987412 271 UID - Eprint 700 82 UII Personal Accidental insura 33 1 Grand Total 13275877.2 42992 STATE Tranx. And Amount State Wise FY-15-16 Tanx. May-July 15 MAY-JULY 15 ASSAM 42992 1,32,75877.00 70,448 ARUNACHAL 5181 1356597.41 9,986 NAGALAND 19202 1416451.63 21,478 MIZORAM 8210 1920243.4 767 MEGHALAYA 12890 1508877.7 70,282 SIKKIM 880 54633.4 1,650 Tanx. July -Sept Total 89355 62,56804 1,74611

Education

Education NDLM/ Disha Registration State Wise details : State April - July August- Sept Completed course Target Assam 20,100 33,000 12000 35,000 Meghalaya 29 47 0 6000 Mizoram 1 0 6000 Arunachal Pradesh 150 0 5000 Tripura 591 0 Manipur 541 32 10000 Nagaland 400 120 6000 Sikkim 200 68 6000 Total No. Registration 22,021 6,888 74,000

Education E-inclusion & IAP State Wise details : State IAP Camp No. Registration Exam Completed Assam 27 1165 832 Meghalaya N/A 1390 261 Mizoram N/A 173 113 Total No. Registration 27 2728 1206

Insurance RAP Registration

RAP Registration NE State wise STATE Total Registration Q1 Rap Registering Status Total Registration Q2 Pass-out Target YF 15-16 ASSAM 198 337 35 1000 ARUNACHAL 9 11 1 50 NAGALAND 34 44 1 100 MIZORAM 48 53 2 60 MEGHALAYA 112 125 14 150 Tripura 113 136 3 SIKKIM 2 6 0 50 Manipur 43 56 6 100 Total 559 60 1510

Other Status:

Swacch Bharat Mission by UD STATE No. of Application April-July Aug-Sept ASSAM 60000 200 29000 ARUNACHAL 6000 0 102 NAGALAND 1100 0 700 MIZORAM 5000 0 387 MEGHALAYA 0 0 32 SIKKIM 1200 0 1200 Total 113300 200 31389

State Specific Services To Be Initiated Assam E District in gets Integrated with APNA CSC Portal 9 District live. Assam Electricity Bill collection ready to go live by End of Dec. To be initiated in 67 towns Assam 2206 Plus Panchayat office will converting as CSC. Rural Dept has given approval. Assam & Arunachal Pradesh Cyber Gram Proposal has been submitted waiting for SLCC approval Sikkim, ASA proposal (PDS ) & Electricity Bill collection has been submitted

Meghalaya Electricity Bill Tanx. Q2

Assam agriculture online application No. Of Application FY 15-16 Beneficiary Total Rs. VLE Integrator MIS CSC-SPV 20 20,00000 Rs.30/- Rs.20/- Rs.1.70/- Rs.8.30/- Base of 6 App 1.2Cr. Rs.36Cr. Rs.20Cr. Rs.2.40Cr. Rs. 9.96Cr.

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