No Worries Extended Warranty Contract
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Contents Your No Worries Warranty Contract 3 Our Warranty Statement & Exclusions 7&8 Your Coverage & Benefits 10 AA Roadservice Benefits 14 24 hour AA Roadservice: 0800 900 505 Making a Claim 16 Your Obligations & Responsibilities 18 Transfers and Cancellations 20 1st Change of Ownership Advice 21 2nd Change of Ownership Advice 23 Reimbursement Claim Form 25&27 Toyota Warranties are fully backed by Toyota New Zealand and supported by Authorised Toyota Dealers throughout New Zealand If you require further information on the Warranty you have purchased: Review this contract document Visit your local Toyota Dealer Visit www.toyota.co.nz/warranties Call 0800 TOYOTA (0800 869 682) 1
2 Everyday s an opportunity to improve.
Your No Worries Warranty Contract Owner Details Mr/Mrs/Ms/Miss (please circle) Name:... Postal Address:... City/Town:... Phone No:... E-mail:... Other users (in case of company):... Vehicle Details Make:... Model:... Reg. No: VIN No:./ / Year of first reg.:... Year of first reg. (NZ):... Vehicle Specification: Standard Diesel Turbo 4WD Vehicle Type/Usage: Standard/Normal Premium SUV/Luxury Commercial/High Usage High Performance/Sport Warranty Details Powertrain Full Mechanical Full Mechanical Plus 12 mths 24 mths 36 mths Warranty Giveaway Yes No Warranty Giveaway Name:... Excess per claim:... Start Date:... Start kms:... This No Worries Warranty contract is between Toyota New Zealand and the owner/user identified above and only applies to the vehicle specified above. Declaration (Owner) 1. I have read and understood the warranty policy wording as outlined in this booklet and am willing to accept cover subject to this policy. 2. I understand my obligation to service/maintain this vehicle while under warranty in line with the manufacturer s recommendations (including using genuine parts). 3. I understand the maximum liability for all claims on this contract is the market value of this vehicle at the time of warranty purchase. 4. The dealer has discussed warranty upgrade options with me before purchasing. We respect your privacy. Your details are held by Toyota New Zealand Limited to enable us, Toyota Finance New Zealand Limited and our dealer network to communicate with you about Toyota, Daihatsu and Lexus products and services. If you don t wish to receive promotional material, or wish to review or update your details, please contact us on 0800 869 682, at dialogue@toyota.co.nz or write to us at PO Box 46, Palmerston North Central, Palmerston North 4440. A more detailed privacy statement is available at www.toyota.co.nz/privacy or on request. Owner Signature:... Date:... Dealer Details Selling Dealer:... Sales Person:...Signature:... Service Contact:...Ph:... Contract No.:... 3
Your No Worries Warranty Contract Owner Details Mr/Mrs/Ms/Miss (please circle) Name:... Postal Address:... City/Town:... Contact details omitted for privacy Phone No:... E-mail:... Other users (in case of company):... Vehicle Details Make:... Model:... Reg. No: VIN No:./ / Year of first reg.:... Year of first reg. (NZ):... Vehicle Specification: Standard Diesel Turbo 4WD Vehicle Type/Usage: Standard/Normal Premium SUV/Luxury Commercial/High Usage High Performance/Sport Warranty Details Powertrain Full Mechanical Full Mechanical Plus 12 mths 24 mths 36 mths Warranty Giveaway Yes No Warranty Giveaway Name:... Excess per claim:... Start Date:... Start kms:... This No Worries Warranty contract is between Toyota New Zealand and the owner/user identified above and only applies to the vehicle specified above. Declaration (Owner) 1. I have read and understood the warranty policy wording as outlined in this booklet and am willing to accept cover subject to this policy. 2. I understand my obligation to service/maintain this vehicle while under warranty in line with the manufacturer s recommendations (including using genuine parts). 3. I understand the maximum liability for all claims on this contract is the market value of this vehicle at the time of warranty purchase. 4. The dealer has discussed warranty upgrade options with me before purchasing. We respect your privacy. Your details are held by Toyota New Zealand Limited to enable us, Toyota Finance New Zealand Limited and our dealer network to communicate with you about Toyota, Daihatsu and Lexus products and services. If you don t wish to receive promotional material, or wish to review or update your details, please contact us on 0800 869 682, at dialogue@toyota.co.nz or write to us at PO Box 46, Palmerston North Central, Palmerston North 4440. A more detailed privacy statement is available at www.toyota.co.nz/privacy or on request. Owner Signature:... Date:... Dealer Details Selling Dealer:... Sales Person:...Signature:... Service Contact:...Ph:... Contract No.:... 5
Our Warranty Statement & Exclusions Warranty Statement Subject to the terms and conditions contained herein, Toyota New Zealand Limited warrants that any part of your vehicle, that is not excluded by the warranty product purchased, and is not listed in the following warranty exclusions section, that suffers a sudden or unexpected mechanical or electrical failure will be repaired or replaced to a condition that is in no way inferior to that immediately prior to the failure. Any defect must be reported to a Toyota dealer immediately after discovery (but within the Warranty Period) and your vehicle must be made available for repair at the dealer s place of business as soon as practicable. If you are either not a consumer (as defined in the Consumer Guarantees Act 1993) or you have purchased your vehicle for a business purpose (and your vehicle Sale and Purchase Agreement contains an applicable exclusion from consequential loss liability ) then apart from the benefits provided to you in the event of a roadside breakdown, this warranty will not extend to consequential loss or damage to either person or property or expenses such as (but not limited to) hire or loss of use, charges, tolls, and travelling expenses. Items other than dealer fitted Toyota Genuine Accessories which are classified by your dealer as being of a non-standard nature will be subject to the respective manufacturer or installer s own warranty conditions. Such items include LPG/CNG conversion kits and other after-market products. Your vehicle, along with the Service Record Booklet must be made available to your Toyota Dealer as validation of the vehicle s warranty and service history. 7
Our Warranty Statement & Exclusions cont. Warranty Exclusions There are some items and situations where the warranty does not apply. These are as follows: Any fault resulting from repairs or adjustments carried out by other than an Authorised Toyota Dealer or Service Agent. When any defect is not reported to an Authorised Toyota Dealer or Service Agent immediately after discovery, the Toyota Dealer/Agent may outsource the work to another qualified agent as necessary. Any repairs resulting from the failure to carry out regular maintenance or service in accordance with the manufacturer s recommendations. Vehicles with a gross weight of 3500kg or greater. DPR Hiace Vans not originally supplied by Toyota New Zealand. Repair or replacement of any part as the result of normal wear and tear. Exotic Sports Vehicle, Classic or Vintage Vehicles, Hotrods or Muscle Cars, Vehicles with Rotary engines or engines that have more than 8 cylinders. For other makes and models any vehicle which retailed new at $200,000 or greater. All expendable parts of your vehicle, including (but not limited to) spark plugs, battery, tyres, filters, hoses, belts, exhaust systems and wiper blades. Normal maintenance items such as grease, oil, coolant, refrigerant, clutch and brake linings and/or pads, disc machining, adjustments and alignments unless required in connection with the repair or replacement of a covered part. Repairs or corrosion resulting from fire, theft, contamination, sand, salt, hail, stones, chemicals, industrial fallout, negligence (such as the driver ignoring gauges, lights or signals) or other causes beyond the control of your Toyota Dealer. Repairs resulting from alterations or modifications to the manufacturer s original specification or the installation of non-standard equipment (including non-factory fitted LPG/CNG conversions/ fitments and the use of gas in these conversion fitments). 8 Failure of a covered part that has been caused by failure of a non-covered part.
We believe Repairs necessary due to the use of other than Toyota Genuine Parts, Toyota Approved Accessories, or the use of fuel, lubricants or fluids not recommended by Toyota. For all other brands, repairs necessary due to the use of other than the manufacturer s recommended Genuine Parts, Accessories, Fuel, lubricants and fluids. Where the vehicle has been taken out of New Zealand, used in competition, rallying or racing, or has been subjected to extraordinary use, such as (but not limited to) mining, severe off-road use, written-off, police or emergency operation or otherwise damaged by neglect, accident or improper use. Any other repair that is claimable under any other form of guarantee, warranty or insurance. This includes the vehicle manufacturer s warranty supplied with your vehicle from new. Failure related to any faults/defects in, or failure of, any components that exist prior to the commencement date of the purchased policy. We believe in trying to make a difference. The core of Toyota s business is making vehicles that help people to lead better lives. Whether that s simply transport to get to work, school or to carry out a job, or simply a lifestyle vehicle that enriches a family s life, we try to build vehicles that make a difference. We will support causes that make New Zealand a better place with Toyota New Zealand supporting organisations such as Parents Inc and WWF. Any costs associated with diagnosis if the repair is not covered by the contract purchased. DPR Hiace Vans not originally supplied by TNZ. 9
Your Coverage & Benefits (Summary) Used Vehicle Warranties AVAILABILITY POWERTRAIN Purchase for other vehicles which meet eligibility criteria FULL FULL MECHANICAL MECHANICAL + Included with all Toyota Signature & SBT vehicles Purchase for other vehicles which meet eligibility criteria ELIGIBILITY Age/Kilometres Vehicle Type: High Usage 1 Premium SUV/Luxury 2 High Performance/Sports 4 Hybrid 5 All Others 6 KEY BENEFITS Toyota Backed Unlimited Kilometres Toyota Genuine Parts Toyota Quality Service Fully Transferable AA Roadservice Additional Towing 7 Accommodation/Rental Vehicle (total) 7 less than 225,000 km X 3 X less than 150,000 km X X X $ 300 $ 300 $ 500 $ 600 $ 600 $1000 PRODUCT FEATURES Period of Cover Maximum per Claim 7 Excess per Claim 7 1 Includes (but not limited to) taxis, rental, courier, security vehicles & other vehicles travelling greater than 40,000km per year. Vehicles over 3500kg gross weight not eligible. 2 Includes Prado, Land Cruiser 200, Land Cruiser 70, Lexus and Japanese domestic market equivalents. Also includes any non Toyotas which retailed new at $70,000 or more. Any other makes which retailed new at $200,000 or more not eligible. 3 Available to Prado, Land Cruiser 200, Land Cruiser 70, Lexus and Japanese domestic market equivalents only. All other markes excluded. 1, 2 or 3 years/unlimited Kilometres 8 $ 2,750 $ 5,500 $ 8,000 Signature: No Limit $ 250 (Note: No excess for Toyota/Daihatsu/Lexus vehicles) 4 Includes (but not limited to) Holden HSV, Ford FPV, Mitsubishi EVO, Subaru WRX, etc. 5 Includes vehicles originally supplied by Toyota NZ only. Other hybrid vehicles not eligible. 6 Excludes DPR Hiace Vans not originally supplied by Toyota NZ. 7 Amounts shown are maximums and are GST inclusive. 8 Unlimited kilometres within warranty period. 10 *NB: Maximum liability for ALL CLAIMS is limited to market value of vehicle at time of warranty purchase.
Used Vehicle Warranties Product Coverage FULL FULL POWERTRAIN MECHANICAL MECHANICAL + Comprehensive Cover Partial Cover No Cover Expendable/Maintenance Items Audio Systems Video & Navigation Systems Exhaust Systems Interior Trim/Upholstery Exterior Body/Trim/Glass Suspension SRS System Hybrid System/HV battery Air Conditioning Steering Components Fuel System Turbo/Supercharger Manual Transmission/Clutch Automatic Transmission Overdrive Units Transfer Box (4WD) Driveshaft Differential Braking System Electrical Components Engine Engine Management System Cooling System See pages 12-13 for detailed list of covered items 11
Your Coverage & Benefits (Details) Key: PT = Powertrain, FM = Full Mechanical, FM+ = Full Mechanical Plus Expendable / Maintenance Items PT: Not Covered FM/FM+ : Not Covered Audio Systems PT: Not Covered FM/FM+: Not Covered Video & Navigation Systems PT: Not Covered FM/FM+: Not Covered Exhaust Systems PT: Not Covered FM/FM+: Not Covered Interior Trim / Upholstery PT: Not Covered FM/FM+: Not Covered Exterior Body / Trim / Glass PT: Not Covered FM/FM+: Door Locks; Hinges; Struts; Window Regulators Suspension PT: Not Covered FM/FM+: Coil Springs; Upper & Lower Wishbones; Leaf Springs; Ball Joints; Strut Mounts; Stabilizer Bar/Bushes; Hub Assembly; Trailing Arms Note: Shock Absorbers not covered by PT or FM/FM+ SRS System PT: Not Covered FM/FM+: Mechanical Faults - Seat Belts only Electrical Faults - Air Bags; Pre Tensioners; Air Bag ECU; Sensors Hybrid System (Incl H/V Battery) PT: Not Covered FM/FM+: Fully Covered (Vehicles originally supplied by Toyota New Zealand Ltd only) Air Conditioning PT: Not Covered FM/FM+: Cooling Fan; Compressor; Condenser; Pressure Hoses (excluding external damage); Fan Motor; Evaporator Steering Components PT: Not Covered FM/FM+: Steering Box/Rack; Rack Mounts/Bushes; Reservoir & Pipes; Oil Seals & Shafts; Steering Arms/Joint Ends; Power Steering Pump; Idler Box; Steering Column; Bushes & Bearings Fuel System PT: Airflow Meter; Carburettor; Fuel Injection Pump; Fuel Pump; Injectors; Injector Pump Drive; Warm Up Regulator FM/FM+: = Powertrain + Fuel Gauge; Fuel Governor; Accelerator Throttle Cable Turbo/Supercharger PT: Wastegate; Turbine (excluding pitted blades); Shaft; Impellers; Bearings; Supercharger Unit FM/FM+: = Powertrain + Oil Seal Bearings; Gasket Manual Transmission/Clutch PT: Casings & Gears; Selectors/Shaft & Cables; Circlips; Synchro Hubs; Bearings & Bushes; Extension Shaft; Clutch Assembly FM/FM+: = Powertrain + Oil Seals; Gaskets; Gearbox Mounts 12
Automatic Transmission PT: Casings & Gears; Valve Block & Valves; Oil Pump; Clutches & Brake Bands (excluding worn or burnt); Torque Converter; Governor; Bearings; Bushes & Shafts; Throttle/Kickdown Cable; ND Switch FM/FM+: = Powertrain + Oil Seals; Gaskets; O-Ring; Gearbox Mounts Overdrive Units PT: Casings & Gears; Clutches & Brake Bands (excluding worn or burnt); Bearings; Bushes & Shafts FM/FM+: = Powertrain + Oil Seals; Gaskets Transfer Box (4WD) PT: Casings & Gears; Bearings; Bushes & Shafts; Selectors FM/FM+: = Powertrain + Oil Seals; Gaskets Driveshaft PT: Bearings; C/V Joints (excluding boots); Couplings (excluding rubber mountings); Universal Joints & Driveshaft; Free Wheel Hubs; Wheel Bearings FM/FM+: = Powertrain + CV Boots; Rubber Couplings; Oil/Grease Seals; Gaskets Braking System PT: Master Cylinder; Callipers; ABS or ABL Compressor & valves; Hand Brake Circuit; Servo; Wheel Cylinders; Diesel Vacuum Pump FM/FM+: = Powertrain + Brake Hoses Electrical Components PT: Alternator; Voltage regulator; Coils & Distributor; Electronic Ignition; Glow Plugs; Glow Plug Timer; Starter Motor FM/FM+: = Powertrain + Wiper Motor; Heater Fan; Heater Controls; Screen Heater; Indicator Unit; Window Motor; Combination Meter; Clock; Interior Lighting; Switches/ Controls; Seat Belt Anchors (elect); Horn; Seat Heaters; Controls Manual/ Electric; Headlights & Taillights Delamination; Leaking (water); Exterior Mirrors (if mechanical or electrical failure only); Multi Information Display Unit Note: Wiring Harnesses and Batteries (excluding HV) not covered by PT or FM/FM+ Differential PT: Axles; Crown Wheel & Pinion; Casing & Gears; Clutches; Bearings & Bushes; Extension Shafts; Limited Slip Components FM/FM+: = Powertain + Extension Shafts; Oil Seals; Gaskets Engine PT: Cylinder Head; Camshaft Followers; Timing Gears; Chain; Push Rods & Tappets; Con Rods & Pins; Oil Pump; Ancilliary Shaft; Auto Drive Plate; Distributor Drive Shaft; Shell Bearings & Bushes; Oil Pressure Sender Unit & Switch; Camshaft; Valves & Guides; Pistons & Rings; Cylinder Block; Crankshaft; Flywheel & Ring Gear; Distributor; Hydraulic Tappets; Cylinder Head Gaskets; Manifolds; Frost Plugs FM/FM+: = Powertrain + Gaskets; Oil Seals; O Ring; Engine Mounts Engine Management System PT: Auto Transmission Computer; ABS Computer; Cruise Control Computer; Engine ECU; Power Steer Computer; Cold Start Sensor; Coolant Temp Sensor; Crank Angle Sensor; Idle Speed Control; Knock Sensor; O2 Sensor; Speed Sensor; TPS Sensor FM/FM+: = Powertrain Cooling System PT: Water Pump; Viscous Fan; Fan & Thermo Switch; Cooling Fan Motor; Heater Core (excluding Corrosion); Oil Cooler; Radiator (excluding Corrosion); Thermostat & Housing FM/FM+: = Powertrain Important (Powertrain only): Unless listed, gaskets, seals and O rings are only covered when replaced during repairs to the parts covered. 13
We believe AA Roadservice Benefits For your convenience and safety Toyota No Worries Warranties come with AA Roadservice for the period of your warranty. 24 hour AA Roadservice: 0800 900 505 We believe every day s an opportunity to improve. We strive for continuous improvement in everything we do. It s not a motto. It s not a mission statement we hang on the wall. It s the way we do things. We believe there is no best - only better. What s Included? Your Toyota No Worries AA Roadservice covers anyone driving your vehicle in the following situations: Roadside Breakdowns Flat Battery (restarting due to flat battery only) Flat Tyre (inflation of flat tyre or fitting of spare tyre only) Key Lockouts / Lost Keys Out of Fuel (fuel delivery only) Towing (if required) to the nearest Authorised Toyota Dealer or Service Agent Free temporary side glass replacement Service available in Auckland, Wellington, Christchurch and most provincial areas 14
Are there any Restrictions? There is no limit to the number of callouts, however there are some restrictions where Toyota No Worries AA Roadservice would not apply: Vehicles over 3.5 tonne gross laden weight When the vehicle is unattended When the vehicle was being used for racing, pace making, speed testing, reliability trials, competitions or off-road activities at the time of breakdown Vehicles carrying a load beyond the legal limit Vehicle parts and labour/cost of fuel Vehicles not on public or formed roads or trapped/bogged Breakdowns covered under insurance policies When the vehicle is disabled due to a motor vehicle accident, stolen or damaged due to theft or vandalism Vehicles of un-roadworthy/unsafe condition When the vehicle is un-roadworthy or it would be dangerous or illegal for AA personnel or contractors to repair, load or transport the vehicle and/or its occupants* When the vehicle is immobilised by the failure to carry a serviceable spare wheel *carriage of passengers as a result of a breakdown can only be to the legal limit of the attending vehicle. Any expense as a result of additional transportation or a return journey to pick up extra passengers is at the driver s cost. 15
Making A Claim Here s a summary of what you can claim and how to claim on your Toyota No Worries Warranty: What Can You Claim? You can claim up to the following amounts per claim: POWERTRAIN FULL FULL MECHANICAL MECHANICAL + Vehicle Repair Costs Towing to nearest Toyota dealer Further vehicle movements/towing Accommodation and/or Rental Vehicle* $2,750 $5,500 $8,000 Fully covered $300 $300 $500 $600 $600 $1000 All amounts shown are GST inclusive. Warranty allowances will only be reimbursed where the owner has met their responsibilities (as outlined on page 18) and the breakdown is deemed a warrantable condition. Toyota New Zealand s maximum liability for all claims under this contract are limited to the market value of the vehicle at time of warranty purchase. 16 *NB: In the event that the warranty repair can not be completed within 24 hours, you will be reimbursed for any incurred costs of the vehicle rental and/or accommodation up to the amount shown.
How Do You Claim? There are different processes for vehicle repair costs, towing costs and accommodation/rental vehicle costs: Vehicle Repair Costs Towing Accommodation/ Rental Vehicle 1. Take your vehicle to the nearest Authorised Toyota Dealer or Service Agent. 2. Discuss the condition or problem with the dealer including service history details and other relevant information. 3. Dealer will investigate the problem and determine if the condition is covered by warranty. 4. Dealer will discuss the repair and costs with you (including any costs that you may be liable for*). 5. Vehicle will be repaired by the dealer. 6. Dealer submits claim for costs covered by warranty to Toyota New Zealand (Toyota New Zealand reimburses Dealer). 7. You pay the dealer for any costs that you are liable for. Call AA on 0800 900 505. AA will arrange towing to the nearest Authorised Toyota Dealer or Service Agent. Please discuss any other vehicle movement/towing costs with our dealer. 1. You pay costs directly to accommodation/rental vehicle provider (this person/company must be GST registered). 2. Complete the reimbursement claim form in the back of this booklet and attach all original receipted tax invoices. 3. Email, fax or send your completed form and receipts to: Extra Care Department Toyota New Zealand, National Customer Centre PO Box 46, Palmerston North Central, Palmerston North 4440. Fax (06) 350-9359. Email: dialogue@toyota.co.nz 4. Toyota New Zealand will reimburse you up to the claim limits provided the repair is a warrantable condition. *You may be liable for diagnosis and/or repair costs if the failure is deemed not be a warrantable condition. 17
We believe Your Obligations & Responsibilities For your No Worries Warranty to remain valid you must: We believe good things stand the test of time. Everyday we build quality products. We expect our cars life to be measured in decades and hundreds of thousands of kilometres of motoring, because it s over that lifetime of use that our customers experience the real value of a Toyota. 1. Have your vehicle serviced regularly in accordance with the manufacturer s recommended service schedule. In the event of a claim you must be able to demonstrate that your vehicle has been serviced in accordance with these recommendations. An Authorised Toyota Dealer or Service Agent is in the best position to do this, and removes any obligation for you to produce parts/service records or receipts in the event of a claim. 2. Ensure that the vehicle manufacturer s genuine parts are used in any repair or service to your vehicle. 3. In the event of a failure take all reasonable means to protect your vehicle from further damage. 4. Ensure that your vehicle is repaired by an Authorised Toyota Dealer or Service Agent in the event of a failure. Toyota Service contact: Name:... Ph:... 18
We believe that if you can dream it you can do it.
Transfers and Cancellations Contract Transfer Should you decide to sell your vehicle, the unused portion of your Toyota No Worries Warranty is transferable to the new owner. To transfer the warranty please fill out the details on the Change of Ownership Advice form (refer to page 21 and 23) and send to us. Alternatively you may contact your Toyota Dealer or call us on 0800 TOYOTA (0800 869 682) and we will update the ownership details. Contract Cancellation Your Toyota No Worries Warranty contract can be cancelled at any time. If you still own the vehicle, have purchased the warranty and have not made any claims against it you will receive a time-based pro rata refund less administration costs. Contract Termination Toyota New Zealand reserves the right to terminate your contract or decline any claim if: You fail to disclose any relevant information. You make any material misrepresentation as to the condition or standard of your vehicle before this contract commences. You fail to meet the terms and conditions set out in your relevant contract. You or anyone acting on your behalf makes a false statement or dishonest claim or statement to support any repair or claim made under your contract. If your contract is terminated as a result of theses circumstances we also reserve the right to deny eligibility for a refund of the premium. To confirm the status of your warranty please contact your Toyota Dealer or phone 0800 TOYOTA (0800 869 682). 20
1st Change of Ownership Advice Model Code:... Frame/VIN No:... Unit No:... Kms at Transfer:... Registration No:... Previous Owner s Name:... New Owner s Details (Mr/Mrs/Ms/Miss) Surname:... First Name:... Contact Phone Numbers Home: ( )... Business: ( )... Mobile: ( )... Address:...... E-mail Address:... Subscribe to our E-mail service: Yes. Please keep me informed about any other Toyota and Daihatsu products and services. Date of Transfer:... Selling Dealer:... Customer s Signature:... This advice form should be completed and mailed within 21 days of purchase by the second retail purchaser. Please place your completed form in an envelope (no postage required) and address to: FREEPOST TOYOTA, Toyota New Zealand, PO Box 46, Palmerston North Central, Palmerston North 4440, Attention: CRM Team We respect your privacy. Your details are held by Toyota New Zealand Limited to enable us, Toyota Finance New Zealand Limited and our dealer network to communicate with you about Toyota, Daihatsu and Lexus products and services. If you don t wish to receive promotional material, or wish to review or update your details, please contact us on 0800 869 682, at dialogue@toyota.co.nz or write to us at PO Box 46, Palmerston North Central, Palmerston North 4440. A more detailed privacy statement is available at www.toyota.co.nz/privacy or on request. 21
2nd Change of Ownership Advice Model Code:... Frame/VIN No:... Unit No:... Kms at Transfer:... Registration No:... Previous Owner s Name:... New Owner s Details (Mr/Mrs/Ms/Miss) Surname:... First Name:... Contact Phone Numbers Home: ( )... Business: ( )... Mobile: ( )... Address:...... E-mail Address:... Subscribe to our E-mail service: Yes. Please keep me informed about any other Toyota and Daihatsu products and services. Date of Transfer:... Selling Dealer:... Customer s Signature:... This advice form should be completed and mailed within 21 days of purchase by the third retail purchaser. Please place your completed form in an envelope (no postage required) and address to: FREEPOST TOYOTA, Toyota New Zealand, PO Box 46, Palmerston North Central, Palmerston North 4440, Attention: CRM Team We respect your privacy. Your details are held by Toyota New Zealand Limited to enable us, Toyota Finance New Zealand Limited and our dealer network to communicate with you about Toyota, Daihatsu and Lexus products and services. If you don t wish to receive promotional material, or wish to review or update your details, please contact us on 0800 869 682, at dialogue@toyota.co.nz or write to us at PO Box 46, Palmerston North Central, Palmerston North 4440. A more detailed privacy statement is available at www.toyota.co.nz/privacy or on request. 23
Reimbursement Claim Form In the event of a roadside breakdown please copy and complete the relevant sections of this Reimbursement Claim Form. Please email, fax or send to: Extra Care Department Toyota New Zealand Limited National Customer Centre PO Box 46, Palmerston North Central Palmerston North 4440 Fax: (06) 350-9359 Email: dialogue@toyota.co.nz Complete this section in all instances Name:... Address:......... Vehicle Registration Number:... Current Odometer Reading:... Rental Car/ADDITIONAL TOwinG Costs Please state the Authorised Toyota Dealer or Service Agent that assisted you:...... Please briefly state the nature of the repairs and why the repair was delayed:......... Amount claimed: $... ACCOMMODATion Costs Please state the Authorised Toyota Dealer or Service Agent that assisted you:...... Please briefly state the nature of the repairs and why the repair was delayed:......... Amount claimed: $... I have made payment for expenses above and have attached original receipts. Please reimburse me for the amount claimed subject to the stated maximum. Signature:... Date:... 25
Reimbursement Claim Form In the event of a roadside breakdown please copy and complete the relevant sections of this Reimbursement Claim Form. Please email, fax or send to: Extra Care Department Toyota New Zealand Limited National Customer Centre PO Box 46, Palmerston North Central Palmerston North 4440 Fax: (06) 350-9359 Email: dialogue@toyota.co.nz Complete this section in all instances Name:... Address:......... Vehicle Registration Number:... Current Odometer Reading:... Rental Car/ADDITIONAL TOwinG Costs Please state the Authorised Toyota Dealer or Service Agent that assisted you:...... Please briefly state the nature of the repairs and why the repair was delayed:......... Amount claimed: $... ACCOMMODATion Costs Please state the Authorised Toyota Dealer or Service Agent that assisted you:...... Please briefly state the nature of the repairs and why the repair was delayed:......... Amount claimed: $... I have made payment for expenses above and have attached original receipts. Please reimburse me for the amount claimed subject to the stated maximum. Signature:... Date:... 27
The mark of responsible forestry This booklet is produced using soy based inks on paper consisting of 55% recycled paper and 45% harvested from FSC certified sustainable managed forests. The paper is manufactured Process Chlorine Free at ISO14001 accredited plants which comply with the IPPC directive to minimize industrial pollution. 29
Have you considered Toyota s other products? A Platinum Warranty extends the standard 3 year/ 100,000km* new vehicle warranty on your Toyota or Daihatsu to 5 years/150,000km* from the first date of registration. A Platinum Warranty can be purchased at any time within the first 3 years from date of registration providing your vehicle has travelled less than 100,000km and has a regular service history. Additionally, a Platinum Warranty gives you the added benefits of AA Roadservice Cover and other generous allowances. *whichever occurs first under normal operating conditions Tomorrow s servicing at today s prices! Protect yourself from inflation by pre-purchasing your servicing with a Toyota No Worries Service Plan. All Toyota products are fully backed by Toyota New Zealand and supported by Authorised Toyota Dealers throughout New Zealand. For further information please: Visit your local Toyota Dealer Visit www.toyota.co.nz Call 0800 TOYOTA (0800 869 682) Ask your Toyota Dealer for a quote now! NWEWC8 November 2012 2,000