E-District Common Services Centres (CSCs) Electronic Delivery of Services Guwahati 20 th January 2011 Anirban Mukerji, Senior Consultant NEGD
2 Common Services Centres (CSCs)
National e-governance Plan (NEGP) Vision 3 Make all Government services accessible to the COMMON MAN IN HIS LOCALITY, through Common Service Delivery Outlets and ensure EFFICIENCY TRANSPARENCY & RELIABILITY of such services at AFFORDABLE COSTS to realise the BASIC NEEDS of the common man Cabinet Approved the NeGP in May 2006
Salient Features of CSC Scheme 4 Common Service Centres (CSCs) provide Government to Government Services ( G2G) Reporting by Field Level officials, Survey data entry Government to Citizen Services ( G2C) Caste / Income / Birth / Death Certificates, Banking Business to Citizen Services (B2C) Electricity Bill Payments, Insurance,Telecom, Education CSCs are ICT enabled with Computer (s), Software and Applications Trained and Incentivized Manpower Public Private Partnership (PPP)
CSC Infrastructure 100 150 sq. ft space Minimum 1 PC with UPS Minimum 1 Printer (Inkjet or Dotmatrix) Digital / Web Camera Genset / Inverter/ Solar Software and Service Delivery Applications Wired / Wireless Broadband Connectivity Trained and incentivized manpower (VLE) Investment : Rs 1.5 to 2 lakhs per CSC (Capex) Rs 10,000 per month per CSC (Opex)
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Three Tier Implementation Framework 9 Stakeholder Level Role State Designated Agency (SDA) Service Centre Agency (SCA) Village Level Entrepreneur (VLE) State Government Public Sector Agency at the State Level Private Sector Entity (1 to 5 in each State) Local Youth from the Village Implementing the Programme in the State Investing, establishing and supporting the CSCs in a group of districts Co-investing and operating the CSC Service Centre Agencies are chosen by the State Government through a transparent tendering mechanism
Statewise Progress So Far (As on 30 th November 2011) Jammu J&K Kashmir CSC rolled out - 97,439 (out of around 1.24 Lakh planned) State wise achievement of CSC Rollout 100% (13) 70%-100% (12) Delhi Chandigarh Gujarat Gujarat Daman and Diu Dadra & Nagar Haveli Rajasthan Punjab Himachal Pradesh Haryana HP Haryana MP Maharashtra Uttarakhand Uttaranchal Uttar Pradesh UP Chattisgarh CHH BiH JHD Orissa Orissa Bihar WB West Bengal Sikkim ASM MGH TRIPURA MZR NGL MNP 50% - 70% (3) 10% - 50% (3) Goa Karnataka Karnataka Andhra Pradesh AP Andaman & Nicobar Islands 10% (2) Puducherry Under Discussion (2) Lakshadweep Kerala Kerala Tamil Nadu TN Around 20,000 CSCs affected due to termination/ re-bid of SCAs in AP, Bihar, Chattisgarh, Haryana, Jharkhand, Karnataka, Rajasthan, TN & Uttarakhand
Government Services Land Records (RoR) E-District Services / Social Welfare Certificates & Applications (Birth, Death, Character, Caste, etc) Financial Inclusion (Banking, Pension, Government Scheme Benefit Disbursement) Ration Card Services Utility Bill Payments (Electricity, Water, etc) Aadhar Enrollment Government Scheme Management (NREGA, MCTS, etc.) Examination Enrollment (Police, Civil Servants, University) Employment Exchange Services E-Payments Grievance Tracking
Business Services Telecom Services (mobile sale recharges, DTH services, etc) Travel (train, bus, airline) and Hotel Reservations Insurance Policy Sale and Premiums Collection E-learning (Intel Easy Steps, Microsoft Digital Learning, IGNOU, NIELET) Employment Services (job applications, interview training, resume building, etc.) Education (exam applications and results, counseling, college/university enrollment, etc.) Assisted Internet Surfing SMS based services Agricultural Extension
CSC Status in Assam 13 Each CSC serves a Panchayat- 4375 planned, 3688 rolled out Financial Inclusion has started SBI, Central Bank of India, Insurance with DLF Pramerica Life (SREI), Computer Education DTH Recharge CSCs have been given licenses for stamp vending Utility bill payment, Govt services (certificates/ vat collection/ CST returns/ challan payments/ job application/pan card/ration card) Sale of Eco-Diva (Solar lamps) Education- exam results, courseware, application forms and fee payments enabled
Challenges in Implementation of CSC Scheme Lack of Connectivity Lack of Power back-up Lack of Backend Readiness in Government Departments Lack of adequate Government Services
edistrict Department of Information Technology, Government of India, New Delhi 28 th December 2011
Background: e-district Project The e-district MMP is to be implemented in All 640 districts of the country Including 41 districts (across 16 States) already taken up under pilot implementation The implementation of the Scheme will be completed in four years commencing from 2011-12 Including 2 years of O&M phase. 10 categories (5 mandatory + 5 State Specific) of identified high volume citizen centric public services at district and sub-district level will be taken up for implementation The four pillars of e-infrastructure i.e. SWANs, SDCs, SSDGs and CSCs will be leveraged The e-district MMP envisages centralized architecture at the State level with common application software The application software will be hosted in the State Data Centre 16
National Mandated Services Sno Category Sub-Services 1 Issue of Certificates Birth, Death, Domicile, Nationality, Caste, Marriage, Income, Employment, etc 2 Social Welfare Schemes Social welfare Pensions (Old age, Widow, Handicap, Destitute), Scholarships 3 Revenue Court including Case listing, Case adjournment, Stay orders, Final orders, Status of execution of orders: information, tracking, filing of miscellaneous applications. Also, Government dues and recovery, as part of Land Revenue including issue of notices, record payments, track default processes, updation of treasury receipts, etc. 4 Ration Card Change of address, additions, deletions of members, application for issue of duplicates 5 RTI services Application, tracking, monitoring, redressal, appeals, etc at district level. RTI services will be applicable to all departments/offices which have been provided with ICT infrastructure and connectivity for delivery of services under e District Scheme 17
State Optional Services Indicative List Certificates Revenue Marriage Services Electoral Services Licenses Court Services Utility Services Collection of Tax/Dues Industries Grievances Education Health Employment Police Travel/Serai Grants/Loans Social Welfare The State can also add further 5 service categories, at its discretion, for implementation under the edistrict MMP. However, in case, funds are available, additional categories of services may be added by the State subject to adherence to project timelines. 18
Benefits from the Project Citizens can access services at doorsteps (CSCs) in an integrated manner Responsive, Transparent and Accountable Service Delivery Cost savings for citizens on account of Less number of Trips Less Waiting Time Can track status of applications Savings of upto Rs 100 per txn (based on IIM A Impact Assessment 08) Total economic benefits anticipated ~ Rs 1200 Cr per year Modernization and Automation of District Administration Empowerment of Citizens
Salient Features of the Scheme Service Levels for each Service to be defined States to issue GOs / Notification for Electronic Service Delivery States to define a cut-off date for stopping manual services Business Process Re-engineering - Essential ICT enablement of field offices at District, Tehsil and Block level Extensive Training and Capacity Building planned at all levels Change Management - Legal Changes and issue of Notifications PMUs at National, State and District Level
Total Trasactions S No. States Start Date of Services Total Transaction 1 Assam Nov-09 21313 2 West Bengal Nov-10 2744 3 Bihar May-10 122738 4 Kerala Dec-10 104531 5 Mizoram Mar-11 1779 6 Uttar Pradesh Dec-08 2653522 Grand Total 2906627 21
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Assam e-district DPR Appraisal 28 STQC Certification of the application (expected shortly) Complete the CSCs in the balance 2 districts of Karbi Anglong and North Cachar Hill Implement State Data Centre SWAN balance 58 locations to be covered
Electronic Delivery of Services Bill, 2011
Electronic Delivery of Services Bill Part of 100 days agenda of MoC&IT Feb 2011 1 st Draft released for public consultation April 2011 2 nd Draft shared with Ministries, States 39 Ministries and 10 States /UTs responded July 2011 3 rd Draft released & deliberated in Consultative Meet under MoC&IT Extensive meetings with Legislative Department for finalization of the Bill Bill Introduced in Lok Sabha 27 th December 2011
Electronic Delivery of Services Bill (1/3) Mandatory Electronic Delivery of ALL Public Services within five years from enactment except those That can t be delivered electronically That the Government chooses not to deliver electronically However, Central or State Commissions to be consulted prior to exclusion All Departments to publish, within 180 days, the list of all public services to be delivered electronically
Electronic Delivery of Services Bill (2/3) Further every year, all departments shall Review the list of public services and add or delete services However, all deletions subject to the approval of the Commission The reasons for such deletion shall be notified. Notify date by which each service will be delivered electronically Notify the manner and quality including service levels of services
Electronic Delivery of Services Bill (3/3) BPR and Simplification of Processes and Forms Assisted Access to be provided Government to notify Electronic Governance Standards for ensuring inter-operability, integration, harmonisation and security Grievance Redressal Mechanism to be notified by each Department
Oversight Mechanism for EDS Bill 1/2 For implementation and monitoring of this Act- Central Electronic Service Delivery Commission (CESDC) at Centre, and State Electronic Service Delivery Commission (SESDC) in States The Commission shall consist of a Chief Commissioner, and a maximum of two other Commissioners Commissions Techno Administrative in nature
Directions and Penal Provisions The Commission can issue directions to the Departments to ensure compliance with the Act. Provision of a penalty upto Rs. 5,000 on the defaulting official in case of contravention of any provision of the Act Non compliance of the directions of the Commission Penalty may extend upto Rs. 20,000 for persistent and willful default
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