13.6 PRODUCT RELEASE AND ROADMAP UPDATE ERIC HARLESS SENIOR PRODUCT MANAGER

AGENDA Introduction Release History and Features Overview - Disaster Recovery - Platform Support - Billing Integration - Performance - Usability Feature Submission Q & A

RELEASE HISTORY & ROADMAP WHAT S NEW WITH IASO & GFI MAX BACKUP

EXTERNAL BACKUP PRODUCT ROADMAP Q1 14 Released In- Pipeline 13.3 MAX Backup Release 13.5 MAX Backup Release 13.6 MAX Backup Release Planning/Considering 13.3 IASO Cloud Release 13.5 IASO Cloud Release 13.6 IASO Cloud Release 13.X Release In Development In Planning Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec <- - - - - - - - Q3 13- - - - - - - ><- - - - - - - - Q4 13- - - - - - - ><- - - - - - - - Q1 14- - - - - - - ><- - - - - - - - Q2 14- - - - - - ><- - - - - - - - Q3 14- - - - - - - ><- - - - - - - - Q4 14- - - - - - - > 13.3 Releases 13.5 Release 13.6 Release 13.x Release Ø CMC Auto Update Ø VMware Config Updates Ø LocalizaUon Updates Ø Bug Fixes, Ø Performance & Reliability Updates Ø German CMC Ø French CMC Ø VDR P2V Restore to VMware (ESX or offline.vmdk file) Ø VMware 5.5 Ø Windows 2012 R2 Ø Updated Dashboard & IASO Branding Ø Bandwidth Throcling Enhancements Ø ConnectWise Billing IntegraUon Ø VDR P2V Restore to Hyper- V Ø Hyper- V Cluster Shared Volume (CSV) Support Ø BMR P2P Bare Metal Restore for Physical Machines Revised 02/05/2014 * Features and dates subject to change without nouce

INTERNAL BACKUP PRODUCT ROADMAP Q1 14 Released In- Pipeline 13.3 MAX Backup Release 13.5 MAX Backup Release 13.6 MAX Backup Release 13.x MAX Backup Release 14.0 MAX Backup Release 14.x MAX Backup Release Planning/Considering 13.3 IASO Cloud Release 13.5 IASO Cloud Release 13.6 IASO Cloud Release 13.x IASO Cloud Release 14.0 IASO Cloud Release 14.x IASO Cloud Release Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec <- - - - - - - - Q3 13- - - - - - - ><- - - - - - - - Q4 13- - - - - - - ><- - - - - - - - Q1 14- - - - - - - ><- - - - - - - - Q2 14- - - - - - ><- - - - - - - - Q3 14- - - - - - - ><- - - - - - - - Q4 14- - - - - - - > 13.3 Releases 13.5 Release 13.6 Release 13.x Release Backlog / Planning Backlog / Planning Backlog / Planning Ø CMC Auto Update Ø VMware Config Updates Ø LocalizaUon Updates Ø Bug Fixes, Ø Performance & Reliability Updates Ø German CMC Ø French CMC Ø VDR P2V Restore to VMware (ESX or offline.vmdk file) Ø VMware 5.5 Ø Windows 2012 R2 Ø Updated Dashboard & IASO Branding Ø Bandwith Throtling Enhancements Ø ConnectWise Billing IntegraUon Ø VDR P2V Restore to Hyper- V Ø Hyper- V Cluster Shared Volume (CSV) Support Ø BMR P2P Bare Metal Restore for Physical Machines Ø Web BM/ Web CMC Ø VDR - Support of common files in staged VM s Ø VDR - Ability to run w/ minimal restore using virtual drive Ø VDR - Hot standby VM available minutes ajer a backup finishes Ø Virtual Drive fixes Ø Data Center Redundancy Ø Cloud seeding improvements Ø Backup Coach Ø Hot backup register Ø ConUnuous Data ProtecUon Ø Image Backup & Restore Ø Exchange granularity Ø Sync & Share Revised 02/05/2014 * Features and dates subject to change without nouce

WHAT WAS NEW IN IASO 13.3 Remote Command Enhancements - Set GUI Password for Backup Manager CMC Auto Update Feature Performance Improvements for the CMC & Cloud Infrastructure Added a Full System Restore command to the CLI Better Identification and Support for Debian 6.x distributions Platform Support Updates: - Better Identification and Support for Debian 6.x distributions - MySQL connection and resilience enhancements - VMware installation and configuration enhancements Improved the reliability of Connection Test on MAC clients Backup Manager Localization Enhancements Improvements to Error Messages

WHAT WAS NEW IN IASO 13.5 Virtual Disaster Recovery for Windows Servers & Workstations to VMware ConnectWise Billing Integration Tab in the CMC Platform Support Updates: - VMWare 5.5 - Windows Server 2012 R2 - Windows 8.1 - OS X 10.9 /Mavericks Ability to unsubscribe from trial email notification in the CMC Independent upload \ download bandwidth throttling Remote Command Enhancements - set number of working threads & set archiving Enhancements for CMC performance and responsiveness Localized CMC in German and French

WHAT S NEW IN IASO 13.6 Virtual Disaster Recovery for Windows Systems to Hyper-V - Expands our VDR support introduced in 13.5 to now create Hyper-V compatible (.VHD) virtual machines Platform Support Updates: - Windows Failover Cluster Environments using Hyper-V Cluster Shared Volumes (CSV) - Better support for localized Windows OS installations (i.e. Czech version of Windows OS) Bare Metal Recovery to Similar Hardware (Beta Tool) - Bootable USB Recovery Image, that significantly reduces time and resources needed to recover a failed system. CMC Usability / Performance Updates - Cloud Infrastructure Updates (Additional IP Addresses / Bandwidth) - Partner information view enhancements / Historical charts view - ConnectWise & Autotask Integration enhancements

DEVELOPMENT THEMES Usability Performance & Scale ProtecUon Recovery

WHAT S BEING RESEARCHED* AFTER 13.6 Protect - Continued focus and communication of support plans for new platform and application releases Recover - Bare Metal Recovery (BMR) o for Physical systems to same/ similar hardware o for Physical systems to dissimilar hardware o Boot a failed or replacement server and start the recovery without preinstalling an OS - Virtual Disaster Recovery o Minimal restore environment - Leverage Virtual Drive technology to reduce recovery time o Prebuilt virtual machine images to reduce recovery time o Automated Near Continuous Restore to a Standby Server that can be brought online quickly * Features and dates subject to change without nouce

WHAT S BEING RESEARCHED* AFTER 13.6 Usability - Redesigned User Interface o Web Based Management Console o Browser Based Backup Client - Reporting and Alerting - Backup Coach Performance and Scale - Cloud Infrastructure Updates - Hot Backup Register - Multi-Threaded Restores * Features and dates subject to change without nouce

PROTECT PLATFORM / APPLICATION SUPPORT

HYPER-V CLUSTER SHARED VOLUMES (CSV) IASO / GFI - The first to bring Hyper-V CSV support to Online / Hybrid Cloud Backup. Failover Clustering and CSV enables Highly available or continuously available file share storage for applications such as Microsoft SQL Server and Hyper-V virtual machines. CSV is becoming a standard deployment for applications needing High Availability

RECOVERY

THE ROAD TO RECOVERY VDR Automated Physical System Recovery to VMware Virtual Machine VDR Automated Physical System Recovery to Hyper- V Virtual Machine BMR Physical System Recovery to Similar Hardware Manual Rebuild Failed System and Reinstall OS BMR Physical System Recovery to Dissimilar Hardware File and Folder SelecUve File and Folder Restore Disaster Recovery Near ConUnuous Recovery Automated restores to a standby system

VIRTUAL DISASTER RECOVERY OVERVIEW Virtual Disaster Recover (VDR) was a new tab/ function introduced in the 13.5 release of the Backup Manager which partners can make available to their end-customers if they choose. VDR introduced the concepts of Physical to Virtual (P2V) Bare Metal Recovery (BMR) to the IASO Backup product by automating the recovery of physical Windows machines as a VMware compatible virtual machine. And now in 13.6 a Hyper-V compatible virtual machine VDR allows partners to deliver increased availability and improved RTO for their end-customers.

VIRTUAL DISASTER RECOVERY OVERVIEW VDR provides increased value to partners by now allowing them to provide a Disaster Recovery as a Service offerings to their customers using their existing IASO or GFI MAX Backup implementation. VDR provides a method for partners and their end-customers to perform regular, non-disruptive DR testing without a significant hardware, or time investment.

VIRTUAL DISASTER RECOVERY USE-CASES 1. MSP provides remote assistance to perform a Virtual Recover at the End-customers location using the customers own VMware or Hyper-V environment. 2. MSP performs a Virtual Recovery within their own DataCenter to an ESXi or Hyper-V server they own. The recovered server is then made available to the end-customer for a short period of time. 3. MSP performs a Virtual Recovery to an offline.vmdk or.vhd file and ships it on physical media to the customer or an IAAS partner.

VIRTUAL DISASTER RECOVERY USE-CASES 4. MSP can stage a Virtual Recovery to an ESXi or Hyper-V server and then performs daily incremental restores to keep a near-line copy for rapid DR purposes 5. MSP leverages VDR to perform recurring DR testing services for the endcustomer 6. MSP leverages VDR as a tool to do a one time conversion of the endcustomers physical machines into VMs hosted by the MSP

VIRTUAL DISASTER RECOVERY HOW DOES IT WORK RESTORE System drive (C:\) ESXi: 192.168.1.1 BACKUP Windows 2008/2012 System state System drive (C:\) FILES CLOUD STORAGE VMDK or ESXi VMWare host

VIRTUAL DISASTER RECOVERY KEY-BENEFITS Eliminates the need to manually rebuild the system with a base OS, reducing downtime. Provides additional revenue generating DR service options to our partners. Helps our partners standardize on a single BDR solution, reducing cost and complexity

VIRTUAL DISASTER RECOVERY REQUIREMENTS VDR is capable of recovering the following Windows Operating Systems: Windows Vista Windows 7 Windows 8 / Windows 8.1 Windows Server 2008 / Windows 2008 R2 Windows Server 2012 / Windows 2012 R2 VDR is capable of restoring to the following targets: VMware ESXi 4.1 (Paid Version, Not FREE ESXi) VMware vsphere 5.0 / 5.5 (Paid Version, Not FREE ESXi) An offline *.VMDK file which can be mounted by VMware Workstation / VMware Player Microsoft Hyper-V compatible *.VHD file

VIRTUAL DISASTER RECOVERY REQUIREMENTS VDR requires that a successfully backup of System State and a bootable File System be completed once the new update has been installed. VDR requires that a successfully backup of System State be completed VDR requires that a successfully System Volume Backup (bootable file system) be completed VDR supports MBR Partitions and does not support GPT Partitions VDR is not meant to address Physical Server or Dissimilar Hardware Recovery (SEE BMR BETA)

VIRTUAL DISASTER RECOVERY IASO Backup, part of the GFI Software family

BARE METAL RECOVER - BETA Physical to Physical (P2P) Bare Metal Recovery (BMR) allows for recovery of physical Windows systems to same or like hardware No need to preinstall the OS or Backup Manager Compatible with LocalSpeedVault Available in 13.6 as a Beta (** Non Production Use **) Link to download the BMR tool is posted with the Release Notes @ http://www.iaso.com/download Note: BMR does not currently support P2P BMR to Dissimilar Hardware

BARE METAL RECOVER - BETA 1. Use the Beta BMR Tool to create a bootable USB Flash Drive ( 2. Insert USB Drive and Boot the system 3. Enter Credentials and Encryption Key 4. *Optionally locate the LocalSpeedVault for rapid restore 5. Select Data to Restore 6. Wait until completed 7. Reboot

USABILITY

CONNECTWISE BILLING INTEGRATION ConnectWise integration was introduced in 13.5 as a new tab visible in the IASO Cloud Management Console to our partners Integration requires IASO partners with a ConnectWise PSA account to create linkage between end-customers in the CMC and end-customers in ConnectWise Integration allow partners to define managed services that monitor storage utilization and create billing reports from within the ConnectWise management console.

CONNECTWISE BILLING INTEGRATION Partners can define a managed service based on multiple backup product offerings with either a fixed price per GB or a variable price based on user defined capacity ranges. ConnectWise integration delivers comparable functionality to that found in the existing Autotask integration tab of the CMC The latest 13.6 update, improved the integration and provides partners with the option to bill on USED STORAGE or SELECTED DATA

CONNECTWISE BILLING INTEGRATION IASO Backup, part of the GFI Software family

WHERE WE ARE GOING 13.6 - Continued evolution of integration Contact support for any assistance w/ integration

PERFORMANCE

SEPARATE UL/DL BANDWIDTH THROTTLING IASO Backup, part of the GFI Software family

INFRASTRUCTURE UPDATES Transparent Non Disruptive No Downtime

FEATURE REQUESTS

QUESTIONS

Relax. Rewind.

PSA / BILLING INTEGRATION

CONNECTWISE BILLING INTEGRATION IASO Backup, part of the GFI Software family

PERFORMANCE

USABILITY

WHERE WE ARE GOING 14.x and beyond - Web Based Management Interface - Continued evolution

ROADMAP