d e s i g n e n g i n e e r s i n n o v a t i v e s o l u t i o n s

d e s i g n e n g i n e e r s i n n o v a t i v e s o l u t i o n s

H o w d o e s i t w o r k B R E E A M U K n e w c o n s t r u c t i o n 2 0 1 4 Shell commercial buildings only Shell & Core commercial buildings only Fully fitted

W h o w e a r e Scott Hughes Design was founded in 2003. We specialise Sustainability, Structural & Civil engineering consultancy services. From our offices in Manchester and Leeds we cover the whole of the UK. We have one of the of the largest specialist BREEAM consultancies in the UK, and one of the most experienced teams of Structural engineers in Manchester.

O u r c a p a b i l i t y 6 Licensed Assessors Licensed in all BREEAM residential and non-residential schemes. LEED AP and Green Associates CEEQUAL Strategic partner with BRE Over 200 registered assessments Notable sustainability awards For Further information 0161-605-0831 Email: wbroomhead@scotthughesdesign.co.uk Web: www.scotthughesdesign.co.uk

BENEFITS OF GREEN BUILDING OPERATING COSTS 8-9% 7.5% BUILDING VALUE 3.5% OCCUPANCY 3% RENTS

R a t i n g w h o r e q u i r e s B R E E A M? Department of Health EXCELLENT Department for Education EXCELLENT & VERY GOOD English Partnerships - VERY GOOD (EXCELLENT from 2012) Development Agencies - e.g. ERDF EXCELLENT Local Authorities - e.g. MCC - VERY GOOD Local Area Plans Supplementary Planning Documents Regeneration Areas Specific projects

B R E E A M f a c t s & f i g u r e s Building Research Establishment Environmental Assessment Method 1,600 licensed organisations 3,500 active auditors. Over 1 million registered buildings 260,000 + Certified buildings Used to measure sustainability in construction projects Operating for over 20 years Updated every 2 to 3 years, most recent change in August 2014 Updated to reflect new Building Regs (Part L), other changes in standards, common practice as well as feedback from industry.

B u i l d i n g t y p e s Commercial Offices Industrial Retail Public Education Healthcare Prisons Law courts Multi-residential Residential care homes LA secure accommodation Sheltered accommodation Halls of residence Military barracks Residential (short term) Hotels/hostels Boarding/guest house Secure/residential training centre Institutions Art Gallery/museum Library Day centre Civil/community centre Place of worship Assembly & leisure Cinema, theatre, concert hall Exhibition/conference hall Indoor/outdoor fitness, sports, swimming pool, centres Law courts Other/bespoke

W h i c h s c h e m e R e f u r b i s h m e n t & f i t o u t o r n e w c o n s t r u c t i o n Definition for New Construction A newly constructed building is a building that has been constructed from scratch and in general does not incorporate any part of an existing building. Exceptions: All new build above ground Includes Façade/party wall retention to > 1 façade Creating an independent building within an existing building. The building is stripped back to its frame.

H o w d o e s i t w o r k B R E E A M U K r e f u r b i s h m e n t & f i t o u t 2 0 1 4

W h i c h p a r t s? Part 1 Fabric & Structure Alteration to one or more covering >50 % of the surface of an individual element OR >25% of the total building envelope: of the following: Building façade Roof Windows Part 2 Core Services Upgrade/ installation of at least two of the following core services to Building Regulations Compliance standards: Central air handling unit Heating boiler More than 50% of heat distribution Chiller plant More than 50% of chiller distribution Water services (sanitary fittings in core) Building management system Community heating system (e.g. CCHP) Low and zero carbon technologies. Part 3 Local Services Upgrade/installation of at least two of the following fixed local building: Replacement of more than 50% of light fittings, system and controls Upgrade of zone controls Local ventilation Local heating or cooling units Point of use water heaters. Part 4- Interior Design Remodelling/changes (to at least 50% by area) of interior spaces including two or more of the following: Wall, floor or ceiling coverings. Partitions Raised floor system Furniture and fittings AND at least one of the following: Sanitary fittings (at least 50% of fittings) Equipment e.g. Office equipment, display lighting, Local electrical installations e.g. sub-metering

H o w d o e s i t w o r k B R E E A M U K r e f u r b i s h m e n t & f i t o u t 2 0 1 4 Major refurbishment Part 1 Fabric and Structure Part 2 Core Services Part 3 Local Services Part 4 Internal Design CAT A fit-out CAT B fit-out Shell only Shell and core

W h i c h s c h e m e H o w t o d e a l w i t h r e f u r b i s h m e n t t h a t i n c l u d e e x t e n s i o n s New build extensions can be included as part of a BREEAM Refurbishment and Fit-out assessment under the following circumstances: Where the original building area is less than 500m2 and new extension is less than 40% of the original building area Where the original building area is greater than 500m2 and the new extension is less than 20% of the original building area Where the original building is greater than 2500m2 and the new extension is no greater than 500m2 Where the extension is above these thresholds, there are two options: Option 1: Separate BREEAM New Construction and BREEAM Refurbishment and Fit-out assessments Option 2: Bespoke BREEAM combined New Construction and Refurbishment and Fit-out assessment

H o w d o e s i t w o r k B R E E A M s i m p l e b u i l d i n g s Definition: Relationship between building services & fabric are simple Does not contain/use: -Air-conditioning -Significant Renewable Technologies -Laboratories -Cold storage plant & enclosures -Swimming pools or vehicle washes -Space heating & hot water > 100KW

B R E E A M H o w d o e s i t w o r k -2 certification routes INTERIM & FINAL or Post Construction Assessment -51 Standard Credits -Mandatory achievements -Innovation Credits -Overall percentage score gives final BREEAM Rating Rating % Score Unclassified <30% Pass 30% Good 45% Very Good 55% Excellent 70% Outstanding 85%

B R E E A M r a t i n g d i s t r i b u t i o n Pe rc en ta ge of as se ss m en ts BREEAM Score achieved

C r e d i t d e t a i l s 2 0 1 4 N C & R & F O Management Energy Transport Materials Land Use & Ecology Man 01 - Project Brief & Design Man 02- Life Cycle Cost & Service Life Planning Ene 01- Reduction Energy Use & carbon emissions Tra 01- Public Transport Accessibility Mat 01- Life Cycle impacts Ene 02- Energy Monitoring Tra 02- Proximity to amenities Mat 02- hard Landscaping & Boundary Protection LE 01-Site Selection LE 02- Ecological value & protection of ecological features Man 03 Responsible Construction Practices Man 04- Commissioning & Handover Man 05- Aftercare Health & Wellbeing Hea 01-Visual Comfort Hea 02- Indoor Air Quality Hea 03- Safe Containment In laboratories Ene 03- External Lighting Tra 03- Cyclist Facilities Mat 03- Responsible Sourcing of Materials Ene 04- Low carbon design Ene 05- Energy efficient cold storage Ene 06- Energy efficient transportation systems Ene 07- Energy efficient laboratory systems Ene 08- Energy Efficient Equipment Tra 04- Maximum car parking capacity Tra 05- Travel Plan Mat 04- Insulation Mat 05- Designing for durability and resilience Waste Mat 06- Material Efficiency Pollution Wst 01- Construction waste management Water LE 03- Mitigating Ecological impacts LE 04- Enhancing site ecology LE 05- Long Term Impact on biodiversity Pol 01- Impact of refrigerants Wst 02- Recycled Aggregates Wat 01- Water consumption. Pol 02-Nox Emissions Ene 09- Drying Space Wst 03- Operational waste Wat 02- Water monitoring Pol 03- Surface Water run off Hea 04- Thermal Comfort Wst 04- Speculative floor & ceiling finishes Wat 03- Water leak detection Pol 04- Reduction of night time pollution Hea 05- Acoustic Performance Wst 05 Adaptation to climate change Wat 04- Water Efficient Equipment Pol 05- Noise Attenuation Hea 06- Safety & Security Note orange credits have methodologies that are different to the 2011 criteria Wst 06 Functional adaptability Note blue credits have elements that are new to the 2014 criteria Note red credits do not appear in R&FO criteria

M i n i m u m s t a n d a r d s N C MANAGEMENT Man03 Responsible Construction Practices 1 credit for Excellent, 2 for Outstanding Man04 Commissioning & handover Builder User Information for Excellent & Outstanding Man05 Aftercare Seasonal commissioning for Excellent & Outstanding ENERGY Ene01 Reduction of CO2 Emissions 5 credits for Excellent; 8 credits for Outstanding Ene02 Energy Monitoring Metering by use _ for Good & above WATER Wat01 Water Consumption 1 credit for Good to Excellent; 2 credits for Outstanding Wat02 Water Monitoring Pulsed water meter_ for Good and above MATERIALS Mat03 Responsible Sourcing legal timber sourcing- for Pass and above WASTE Wst01 Construction Site Waste Management 1 credit for Outstanding Wst03 Operational Waste 1 credit Excellent & Outstanding LAND USE & ECOLOGY LE03 Mitigating Ecological Impact 1 credit for Very Good and above

R I B A S t a g e 1 a c t i o n s ( P r e p a r a t i o n & B r i e f ) RIBA Stage 1 (Briefing Old Stage B) Man 01 - Appoint Sustainability Champion ( BREEAM AP) Ene 07 Client engagement occurs & Laboratory Performance Criteria Report is created. Mat 06 Produce Initial Material Efficiency Report LE 04 Appoint an Ecologist.

M a t e r i a l e f f i c i e n c y r e p o r t Opportunities identified, and appropriate measures investigated and implemented, to optimise the use of materials in building design, procurement, construction, maintenance and end of life To be carried out in consultation with relevant parties AND at each of the RIBA stages: 1 to 5 inclusive Credit compliance could be met through the following: -Report (at preparation & Brief stage) outlining the activity relating to material efficiency (ideas discussed, analysis and decisions taken) -Drawings or building integrated model (BIM), calculations showing reduction of material use through design (concept design / developed design stages) -Meeting notes, construction programme, responsibilities schedule (indicating parties consulted)

R I B A S t a g e 2 a c t i o n s ( C o n c e p t D e s i g n ) Various Produce a Historic building Report ( RF&O Only) Man 01 Produce a Sustainability Brief ( RF&O Only) - Meeting of project stakeholders to define roles & responsibilities. - Appoint Independent Consultation Facilitator (DQI) (Not all schemes) - Complete reqd stakeholder consultations - Hold BREEAM AP meeting & formally define BREEAM Targets Man 02 Carry out Elemental Life Cycle Analysis Plus Design options Appraisal Hea 06 Appoint Security specialist carry out Security Analysis and implement Ene 04 Produce Passive Design Appraisal Ene 04 Produce LZC Feasibility Study Tra 05 Produce Initial Travel Plan Mat 06 Review Material Efficiency Report Wst 01 Carry out Pre refurbishment Audit ( RF&O Only) Wst 05 Produce Climate Change Adaptation Strategy Appraisal Wst 06 Produce Building Functional Adaptation Study LE 04 Produce an Ecological Report

2 0 1 4 R F & O - s u s t a i n a b i l i t y b r i e f The Sustainability Brief is completed at RIBA Stage 2 and sets out the project s sustainability strategy, targets and constraints. 1. Client requirements e.g. internal environmental conditions required 2. Sustainability objectives and targets including target BREEAM rating, business objectives etc. 3. Timescales and budget 4. List of consultees and professional appointments that may be required e.g. Suitably Qualified Acoustician etc. 5. Constraints for the project e.g. technical, legal, physical, environmental

P a s s i v e d e s i g n a p p r a i s a l A Passive Design Analysis (PDA) is carried out during Concept Design stage (RIBA Stage 2) which identifies opportunities for the implementation of passive design solutions that reduce demands for energy consuming building services. 1. PDA should cover the following as a minimum: Site location Site weather Microclimate Building layout Building orientation Building form Building fabric Thermal mass or other fabric thermal storage Building occupancy type Daylighting strategy Ventilation strategy Adaption to climate change 2. The building uses passive design measures to reduce the total heating, cooling, mechanical ventilation, lighting loads and energy consumption in line with the PDA which demonstrates a >5% reduction in total energy demand as a result.

C l i m a t e c h a n g e a d a p t a t i o n s t r a t e g y a p p r a i s a l The Climate Change Adaptation Strategy Appraisal is prepared for structural and fabric resilience by the end of Concept Design (RIBA Stage 2). The Appraisal contain a systematic (structural & fabric resilience) risk assessment and will cover the following: a. Identify/evaluate the impact on the building over its projected life cycle from expected extreme weather conditions arising from climate change. b. Will, where feasible, mitigate against these impacts. c. Will cover: Hazard identification; Hazard assessment; Risk estimation; Risk evaluation & risk management. Identify risk presented by hazard for the following elements: a. Structural stability & robustness b. Weather proofing and detailing c. Material durability d. Health and safety of building occupants and others e. Impacts on building contents and business continuity

P r e r e f u r b i s h m e n t a u d i t A pre-refurbishment audit of all existing buildings, structures or hard surfaces within the scope of the refurbishment or fit-out zone.(carried out at RIBA Stage 2) 1. Results guide the design, identify materials that can be reused, set targets for waste management and ensure contractors maximise high grade reuse/ recycling opportunities. 2. It is carried out by a competent independent person with appropriate knowledge of buildings, waste and options for the reuse and recycling of different waste streams 3. Actual waste arisings and waste management routes are compared with those forecast from the audit and barriers to achieving targets should are investigated 4. Identify and quantify the key materials present on the project. 5. Identify potential applications and any related issues for the reuse and recycling of the key materials in accordance with the waste hierarchy. 6. Identify local re-processors or recyclers for recycling of materials 7. Identify overall recycling rate for all key materials 8. Identify reuse targets where appropriate. 9. Identify of overall landfill diversion rate for all key materials

B u i l d i n g f u n c t i o n a l a d a p t a t i o n s t u d y A building-specific functional adaptation strategy study is undertaken by the client and design team at RIBA Stage 2. It should include recommendations for measures to be incorporated to facilitate future adaptation. The study should consider and confirm the following: 1. Potential for major refurbishment, including replacing the facade. 2. Design aspects that facilitate the replacement of all major plant within the life of the building e.g. panels in floors / walls that can be removed without affecting the structure, providing lifting beams and hoists. 3. Adaptability of the internal physical space and external shell for change in use. 4. The extent of accessibility to local services, eg local power, data infrastructure etc. 5. Feasibility for multiple/alternative building uses/ area functions related to structural design. 6. Routes/ methods for major plant replacement e.g. extension of networks/ connections. 7. Options for multiple uses & area functions based on design details e.g. modularity. 8. Accessibility for local plant and service distribution conduits and connections. 9. The potential for the building to be extended, horizontally and/or vertically. 10. Functional adaptation measures/recommendations should be implemented by RIBA Stage 4 where practical and cost effective. Omissions have to be justified in writing.

R I B A S t a g e 3 a c t i o n s ( D e v e l o p e d D e s i g n ) RIBA Stage 3 (Design Development Old Stage D/E) Man 01 BREEAM AP Meeting Hea 03 Carry out Laboratory Risk Assessment Mat 05* - Carry out Material Degradation Review Mat 06 Review Material Efficiency Report Pol 03* Flood Risk Assessment Note : Hea 05 No requirement to appoint acoustician at design stage now contained within BREEAM 2014.

M a t e r i a l d e g r e d a t i o n r e v i e w The Material Degradation review shows how the relevant building elements incorporate appropriate design and specification measures to limit material degradation due to environmental factors as follows: Foundation/substructure/lowest floor/retaining wall Applicable elements Railings/balusters (where exposed to external environment) External walls Roof/balconies External doors Solar radiation Temperature variation Cladding (where exposed to the external environment) Staircase/ramps (where exposed to the external environment) Hard landscaping Environmental Factors Extreme weather conditions: high wind speeds, flooding, driving rain, snow Biological factors Vegetation Water/moisture Pests, Insects Wind Pollutants: air & ground contaminants Precipitation Material degradation effects Corrosion Blistering Dimensional change e.g. swelling or shrinkage Melting Fading/discolouration Rotting Leaching Salt Crystallisation Abrasion

R I B A S t a g e 4 a c t i o n s ( T e c h n i c a l D e s i g n ) RIBA Stage 4 (technical Design Old Stage F-L) Man 01 BREEAM AP Meeting Man 02 Develop a Component Level Life Cycle Costing Plan Man 04 Conduct Commissioning Design Review (using a Specialist Commissioning Agent) Hea 02* develop Indoor air Quality Plan Hea 04* - Conduct a CIBSE AM11 compliant Thermal Model Hea 04* - Produce Climate Change Adaptability Report Ene 06*- Produce Vertical lift transport Analysis Mat 06 Review Material Efficiency Report Wst 01 carry out Pre Demolition/Refurbishment Audit Wst 06 Implement Building Functional Adaptation Study Pol 05* - Produce Noise Attenuation Report

C l i m a t e c h a n g e a d a p t a b i l i t y r e p o r t The Climate Change Adaptability Report builds on the thermal model used to demonstrate compliance with CIBSE Guide A, but looks at how the building will perform against future predicted climatic conditions. Credit criteria: 1. Run a thermal model to demonstrate the temperature range requirements of CIBSE Guide A for the building against a projected climate change environment in line with industry standard weather data for the UK Test Reference Years (TRYs) and Design Summer Years (DSYs) provided by CIBSE. 2. Where the building does not meet thermal comfort levels for projected climate change, the project team must demonstrate how the building has been adapted, or designed to be easily adapted in future using passive design solutions in order to subsequently meet the requirements.

R I B A S t a g e 5 a c t i o n s ( C o n s t r u c t i o n ) Man 03 Appoint Sustainability Champion (BREEAM AP or BRE Accredited Site Sustainability Manager ) Man 04 Carry out Commissioning of building Services Man 04 Carry out Air Tightness Testing Man 04 Carry out Thermographic testing Hea 01 Carry out daylight testing (if no design calculations done). Hea 02 Carry out Pre handover VOC Testing Hea 05 Carry out Acoustic Testing Mat 03* Produce a Sustainable Procurement Plan Mat 06 Review Material Efficiency Report Pol 05 Noise Attenuation testing ( depending upon initial report)

S t a g e 6 & 7 a c t i o n s RIBA Stage 5 & 6 (Post handover) Man 05 Carry out User training on handover and provide support for first year. Man 05 - Carry out Review of Building Performance for 3 years post handover Man 05 Carry out Post Occupancy Evaluation during first year of occupation Man 04 Carry out Seasonal Commissioning of building services during first year of occupation.

E n e 0 1 r e d u c t i o n o f C O 2 e m i s s i o n s No. of BREEAM credits available 12 Available contribution to overall score 11.40% No. of BREEAM innovation credits available 5 Minimum standards applicable Yes Building floor area 669 m2 Notional building energy demand 130.31 MJ/m2/annum Actual building energy demand 108.60 MJ/m2/annum Notional building energy consumption 30.06 kwh/m2/annum Actual building energy consumption 26.53 kwh/m2/annum Target Emission Rate (TER) 15.50 kgco2/m2/annum Building Emission Rate (BER) 11.20 kgco2/m2/annum Building improvement over TER 28.00% Demand Energy Performance Ratio (EPR) 0.178 Consumption Energy Performance Ratio (EPR) 0.161 CO 2 Energy Performance Ratio (EPR) 0.232 Overall Building Energy Performance Ratio (EPR NC ) 0.572 Equivalent % of the building's regulated energy consumption generated by carbon neutral sources and used to meet energy demand from unregulated building systems or processes? Is the building designed to be 'carbon negative'? No If the building is defined as 'carbon negative' what is the total (modelled) renewable/carbon neutral energy generated and exported Total BREEAM credits achieved 6

P r e r e f u r b i s h m e n t a u d i t A pre-refurbishment audit of all existing buildings, structures or hard surfaces within the scope of the refurbishment or fit-out zone.(carried out at RIBA Stage 2) 1. Results guide the design, identify materials that can be reused, set targets for waste management and ensure contractors maximise high grade reuse/ recycling opportunities. 2. It is carried out by a competent independent person with appropriate knowledge of buildings, waste and options for the reuse and recycling of different waste streams 3. Actual waste arising's and waste management routes are compared with those forecast from the audit and barriers to achieving targets should are investigated 4. Identify and quantify the key materials present on the project. 5. Identify potential applications and any related issues for the reuse and recycling of the key materials in accordance with the waste hierarchy. 6. Identify local re-processors or recyclers for recycling of materials 7. Identify overall recycling rate for all key materials 8. Identify reuse targets where appropriate. 9. Identify of overall landfill diversion rate for all key materials.

W a s t e h i e r a r c h y

W s t 0 1 r e u s e & d i r e c t r e c y c l i n g ( R F & 0 o n l y ) Material Reused on site in original form metals 3 2 timber 3 2 bricks/blocks 3 2 roofing material 3 2 hard landscaping 3 2 windows 3 2 doors 3 2 Reused off site in original form ceiling tiles 2 1 plasterboard 3 2 2 Floor coverings (e.g. carpet, vinyl, tiles) 3 2 1 insulation board 2 1 sanitary ware 3 2 furniture 3 2 Off site direct recycling via manufacturer closed loop recycling 1 credit for 50% of points 2 credits for 75% of points

P r o j e c t w a s t e m a n a g e m e n t Wst 01 Resource Efficiency Similar to 2011, but more onerous for refurbishment now includes waste from dedicated off site manufacture or fabrication. 4th credit divert from landfill 70% by Vol or 80% by Wt of construction waste and 80% by Vol or 90% by Wt of demolition waste Exemplary credit 85% by volume construction waste and demolition waste or 90% by Wt Construction waste and 95% by wt demolition, plus above benchmark in table above

P r o j e c t w a s t e m a n a g e m e n t Wst 01 Diversion of resources from landfill Similar to 2011, but more onerous for refurbishment now includes waste from dedicated off site manufacture or fabrication. Source 2014 NC 2014 R&FO (Parts 1-4) construction 70% by vol 80% by wt n/a n/a Refurbishment/fit out n/a n/a 85% by vol 90% by wt demolition 80% by vol 90% by wt 90% by vol 95% by wt

Co- o p e r a t i v e H Q, 1 A n g e l S q u a r e Scott Hughes Design provided BAM with BREEAM Site Support Services which helped the project achieve one of the highest BREEAM scores ever. This included regular site meetings, review & coordination of evidence, not too mention trouble-shooting along the way to achieve that all important BREEAM Outstanding rating. Budget circa 115 million Main Contractor BAM BREEAM Level - Outstanding

B u x t o n W a t e r s, D e r b y s h i r e Scott Hughes Design provided Nestle Waters with BREEAM Certification Services as well as Structural Engineering Services. The Client has a world wide corporate policy of achieving exemplar sustainability standards on all it s properties. In the US they use the LEED Gold standard. Here in Buxton they achieved a BREEAM Excellent rating. Budget circa 14 million Main Contractor Pochin Construction BREEAM Level - Excellent

N a t i o n a l B M X C e n t r e, S p o r t s C i t y, M a n c h e s t e r Scott Hughes Design provided Manchester City Council BREEAM Certification Services for the new Indoor BMX Centre. The Client was required to achieve a BREEAM Very Good Rating as part of the conditions of the ERDF Funding and they eventually achieved this. They were also required to complete the ERDF s Carbon calculator. Budget circa 24 million Main Contractor McAlpine Construction BREEAM Level Very Good

K e n s i n g t o n N e i g h b o u r h o o d C e n t r e Scott Hughes Design provided Liverpool City Council with BREEAM, Ecohomes and Code for Sustainable Homes Certification Services for the Kensington Neighbourhood Regeneration Centre. The Client was required to achieve various sustainability ratings for the different elements: EcoHomes Good for the listed conversion of an existing Victorian villa into flats; BREEAM Very Good for the Fire Station (delivered for Mersey Fire & Rescue) and Code level 3 for the Housing Association Flats. Budget circa 6 million Architect Harris & Ince Sustainability Levels Achieved BREEAM Very Good ( Fire Station); CSH Level 3 ( apartments); EcoHomes Good( Listed Villa)

W h a t d o e s i t c o s t?

O t h e r n o n d o m e s t i c s c h e m e s BREEAM In-Use DREEAM SKA LEED CEEQUAL

O t h e r d o m e s t i c s c h e m e s Code For Sustainable Homes EcoHomes BREEAM Domestic Refurbishment 2012 Homes Quality Mark

F u r t h e r i n f o r m a t i o n BREEAM at BRE Global Website: www.breeam.org Email: BreeamTechnicalCS@bre.co.uk Phone : 01923 664462 Post : BRE Global, Garston, Watford, WD25 9XX Scott Hughes Design Ltd The Flint Glass Works 64 Jersey Street Manchester M4 6JW Tel. 0161-605-0831 email: wbroomhead@scotthughesdesign.co.uk www.scotthughesdesign.co.uk Manchester Leeds Structural Engineering Civil Engineering BREEAM - CSH - Ecohomes - LEED CEEQUAL d e s i g n e n g i n e e r s i n n o v a t i v e s o l u t i o n s