Practical FOR IN MADRID

M A D R I D Practical GUIDE FOR INTERNATIONAL STUDENTS IN MADRID

ont INTRODUCTION TO OUR GUIDE 1. DOCUMENTATION 1.1. Students from European Union countries. 1.1.1. What documentation is needed for Spanish residence. 1.1.2. Mandatory documentation for stays of over three months. 1.2. Students from other countries. 1.2.1. What documentation is needed for Spanish residence. 1.2.2. Mandatory documentation for stays of over three months. 1.3. Additional Documentation. 1.4. Useful links, addresses and telephone numbers. 2. ACCOMMODATION 2.1. If you study at the Villaviciosa de Odón Campus. 2.1.1. The Villaviciosa de Odón Campus Student Residence. 2.1.2. Renting an apartment or a room in a shared apartment. 2.1.2. a. Nearby areas recommended for renting. 2.2. If you study at the Alcobendas Campus. 2.2.1. Renting an apartment or a room in a shared apartment. 2.2.1 a. Nearby areas recommended for renting. 2.3. Rental contract. Contract types. 2.4. How to get a bank guarantee, if required. 2.5. What kind of advice you need. Where to get it. 2.6. Useful services and utilities when you rent an apartment. 2.6.1. Services you may need. 2.6.2. Utilities you need to contract. 2.7. Useful links, addresses and telephone numbers. 3. HEALTH CARE 3.1. If you are an EU citizen. 3.1.1. In your country. 3.1.2. How to get health care through the Public Health System of the Community of Madrid or the Spanish State. 3.1.3. How to make a doctor s appointment and where to go. 3.2. If you are not an EU citizen. 3.2.1. Procedure for taking out private health insurance in Spain. 3.3. Practical examples: What to do in the following cases. 3.3.1. What to do if you go to the emergency room. 3.3.2. What to do if you need an ambulance. 3.3.3. How to find a 24-hour pharmacy. 3.3.4. What documentation you need to get medicine prescribed through Social Security. 3.4. Useful links, addresses and telephone numbers.

ent 4. CELL PHONE, PHONE CARDS, INTERNET 4.1. How to get a cell phone contract. 4.1.1. Types of contracts. 4.1.1. a. Prepaid card. Procedure for getting a prepaid card and phone options. 4.1.1. b. Contract. Procedure for getting a contract and phone options. 4.1.2. Telecoms in Spain. 4.2. Phone card. Where you can buy them. 4.3. Internet. How to get Internet service. 4.4. Useful links, addresses and telephone numbers. 5. TRANSPORTATION 5.1. From Madrid airport. 5.2. How to get around Madrid. 5.2.1. City transportation options 5.2.2. Intercity transportation options. 5.3. How to get to other parts of Spain from Madrid. 5.4. Useful links, addresses and telephone numbers. 6. ABOUT THE UNIVERSITY 6.1. Directions to: Campus and Clinics. 6.1.1. Alcobendas campus 6.1.2. Villaviciosa de Odón Campus 6.1.3. Dental Clinic 6.1.4. University Health Clinic 6.2. What to do when you arrive and whom to contact. 6.3. Student services. 6.4. Map of Madrid showing the locations of the Campuses and Clinics. 7. OTHER USEFUL INFORMATION 7.1. You want to open a checking account with a bank or savings bank. 7.1.1. Documents that you ll need. 7.2. Currency exchange. 7.3. Cost of living in Madrid. 7.4. What to do if you are robbed in Madrid. Who to call. Where to go. 7.5. Lost and found. Procedure. 7.6. How to send or receive a letter or package. 7.7. Useful links, addresses and telephone numbers. 8. ALL ABOUT MADRID. ACTIVITIES OF INTEREST 8.1. Climate. 8.2. Culture and entertainment. 8.2.1. Cinemas and theaters. 8.2.2. Nightlife. 8.3. Customs and opening hours. 8.4. Map of the city. 8.5. Tourist attractions. 8.5.1. Sightseeing in Madrid. 8.5.2. Sightseeing around Madrid. 8.6. More useful information that you will need in Madrid. 8.7. Useful links, addresses and telephone numbers. 9. USEFUL ADDRESSES AND TELEPHONE NUMBERS 9.1. List of important addresses and telephone numbers.

WELCOME TO MADRID! We have prepared this guide to make your stay in our city as easy as possible. In it you will find complete information about your daily life, paperwork, entertainment, culture and the customs you will have to get used to during your stay, to make your time with us as easy as possible. READY TO BEGIN? The first steps...they may seem complicated but we re sure you will find them much easier now that you have all the information we ve provided below. 4

DOCUMENTATION CONTENTS 1.1. Students from European Union countries. To stay in Spain legally as a student you will need to complete the following procedures: 1.1.1.What documentation is needed for Spanish residence. 1. If you are staying for less than three months you just need to have the valid passport or photo ID that you used to enter Spain. 2. If you are staying over three months, as a citizen of a European Union Member State or other State party to the Agreement on the European Economic Area, you are required to personally apply for registration in the Central Registry of Foreign Nationals with the Immigration Office in your province of residence or at the appropriate Police Station. You should go to the International Student Office in Madrid- National Police Bureau of Immigration and Documentation. Avda. de los Poblados, unnumbered (28024 Madrid). Metro stop: Aluche Tel.: (+34) 91 322 85 67 Tel.: (+34) 91 322 85 68 Fax: (+34) 91 322 85 29 If you prefer, you can go to the Immigration Office in the area you will be living in. To get the address, telephone numbers and business hours of the Immigration Office, visit the following website: http://www.seap.minhap.gob.es/servicios/ extranjeria/extranjeria_ddgg.html. Keep in mind that you must submit your application within three months of your arrival in Spain, at which time they will immediately issue a registration certificate with your name, nationality and address, your Foreigner ID Number (NIE) and the date of registration. In addition to your registration application, you must bring your valid passport or national photo ID and the documentation listed below. 5

1.1.2.Required documentation for staying over three months. To get the Registration Certificate you will need to bring: Application form. Valid passport or ID document. Enrollment confirmation. European health card or insurance card. Affidavit certifying your financial solvency for your time in Spain. Being enrolled in educational exchange programs in the European Union is considered sufficient proof of financial solvency. Two passport-sized photos. Census certificate. The following additional documents are also usually requested: Census certificate If you are applying to live in Madrid: Visit the website: https://sede.madrid.es/portal/site/tramites Online: through the link in the section called: Processing - Online: Without an electronic certificate: - Request a census registration form: it will be sent by mail to the address used for the census within approximately 10 days. - Request a census certificate: it will be sent by mail to the address used for the census within approximately 15 days. By phone: call the Madrid Hotline at 010 ((+34)91 529 82 10 if you are calling from outside the city of Madrid). By mail: send your request by mail to the following address: Dirección General de Estadística. Departamento de Datos Censales. C/ Goya no 24; L 20-28001 Madrid In person: go to the Citizen Service Office (Online Madrid) in your district. Documentation: In-person requests: Tax ID, or passport, or Foreign ID Card, or ID card if you are a citizen of the European Union. 6

Requests by mail: Written request signed by you, indicating: - What you are requesting. - Full name. - Photocopy of your Tax ID, or passport, or Foreign ID Card or ID card for citizens of the European Union. - Full mailing address where you want to receive information.- Contact number. Requests by Internet: you do not need to submit documentation. You just need to fill out the fields of the application form. If you are applying to live in Villaviciosa de Odón: You will have to go the Town Council Offices located at Plaza de la Constitución no. 1. Registry Office. You ll have to bring: apartment where you will live. - NIE (Foreigner ID Number) or passport. - The filled out form that they give you They will give you the census registration form when you are there and the census certificate the next day. If you are applying to live in Alcobendas: You will have to go the Town Council Offices located at Plaza Mayor, 1. Alcobendas. - Original copy of the rental contract for the apartment where you will live.- NIE (Foreigner ID Number) or passport. - The filled out form that they give you They will give you the census certificate. - Original copy of the rental contract for the 1.2. Students from other countries. 1.2.1. What documentation is needed for Spanish residence. As a student you can apply for different kinds of visas: International students who are not residents or citizens of the European Union, Norway, Iceland or Liechtenstein will have to apply for a visa for the exact duration of the desired program. You will have to apply for it at the Spanish consulate in your country of origin or residence, as follows: A. For stays of less than six months request a visa for 180 days. It is important to remember that 180-day visas cannot be - Photocopy of the rental contract for the renewed in Spain, so you will have to apply for a new visa if you want to extend your stay. To do so, as an international student you must go to a Spanish embassy or consulate abroad, either in your country of origin or in a different country. B. For studies or research that will last longer than six months, request a visa for the total time needed to complete your selected program. The embassy or consulate will issue you a visa valid for 90 days, which can be extended (for the total time needed to complete the program) once you are in Spain, as explained below in the section on the Foreigner ID Number (NIE). 7

You can get the address of the Spanish consulate or embassy in your country of origin at the website: www.maec.es for the Spanish Ministry of Foreign Affairs and Cooperation. The embassy or consulate will tell you which documentation you will need to apply for the visa. Although the approximate wait time for a visa varies between four and six weeks, we recommend starting the application process at least two months before the start of your academic program so that you will be able to begin your classes on time. 1.2.2. Mandatory documentation for stays of over three months. A. To help you, we have provided a list of the requirements and documents you will need to get a visa: Passport that is valid for at least another six months (to be provided by the student). Document accrediting economic solvency (to be provided by the student). Letter of admission to the educational institution (to be provided by Universidad Europea de Madrid) Certificate of criminal record (to be provided by the student). Private medical insurance with repatriation coverage (to be provided and paid for by the student). Below is a link to take out a policy with AON Seguros, although you may use a different company if you prefer: www.aonstudentinsurance.com For programs that involve time in a country outside of Europe, students should consider, together with their insurance company, the need to take out additional medical insurance to cover that time. Any student wishing to attend any program at Universidad Europea may do the same. PLEASE REMEMBER that the visa granted by Spain allows students to travel freely within all Schengen countries. The visa is not valid outside of this area. B. Once in Spain In addition to a visa you will need to apply for a student residency card or Foreigner ID Number (NIE). You have a month from when you entered Spain before the visa runs out and you apply for it at the Immigration Offices of the National Police. International students in Madrid - National Police Bureau of Immigration and Documentation. Avda. de los Poblados, unnumbered (28024 Madrid). Metro stop: Aluche. Tel.: (+34) 91 322 85 67 Tel.: (+34) 91 322 85 68 Fax: (+34) 91 322 85 29 Documentation and process: You must take your original passport and visa to any of these police stations, where they will schedule an appointment for you to have your fingerprints taken and pay the legally established fees. You will be given an appointment and told which documents you have to bring, to prove that: You fulfill all the requirements for entering and staying in Spain, including a visa granted specifically for completing or extending your studies at any officially recognized public or private educational center (passport and visa). 8

You have been officially admitted to an officially recognized public or private Spanish educational or science center for the purpose of completing or extending your studies or performing unpaid research or training work, including a schedule of the classes you will attend and an expected duration of no less than three months, including the curriculum or approved research or training (letter of admission). That you have sufficient financial solvency to cover the cost of your studies, your stay and your return to your country, and to cover your family members as well, where applicable. You have guaranteed health care through a medical insurance policy with unlimited coverage in Spain (health insurance). Two (2) passport-sized photo- graphs (3x4 cm). Passport and visa. Letter of admission. Financial solvency. Health insurance. Two passport-sized photos. Census certificate. The following additional documents are also usually requested: Census certificate. If you are applying to live in Madrid: Visit the website: https://sede.madrid.es/portal/site/ tramites Online: through the link in the section called: Processing Online: Without an electronic certificate: - Request a census registration form: it will be sent by mail to the address used for the census within approximately 10 days. - Request a census certificate: it will be sent by mail to the address used for the census within approximately 15 days. By phone: call the Madrid Hotline at 010 ((+34) 91 529 82 10 if you are calling from outside the city of Madrid). By mail: send your request by mail to the following address: Dirección General de Estadística. Departamento de Datos Censales. C/ Goya no 24; L 20-28001 Madrid. In person: go to the Citizen Service Office (Line Madrid) in your district. Documentation: In-person requests: Tax ID, or passport, or Foreign ID Card, or ID card if you are a citizen of the European Union. Requests by mail: Written request signed by you, indicating: - What you are requesting. - Full name. - Photocopy of your Tax ID, or passport, or Foreign ID Card or ID card for citizens of the European Union. - Full mailing address where you want to receive information. - Contact number. 9

Requests by Internet: you do not need to submit documentation. You just need to fill out the fields of the application form. If you are applying to live in Villaviciosa de Odón: You will have to go the Town Council Offices located at Plaza de la Constitución no. 1. Registry Office. You ll have to bring: - Photocopy of the rental contract for the apartment where you will live.- NIE (Foreigner ID Number) or passport. - The filled out form that they give you They will give you the census registration form when you are there and the census certificate the next day. If you are applying to live in Alcobendas: You will have to go the Town Council Offices located at Plaza Mayor, 1. You ll have to bring: - Original copy of the rental contract for the apartment where you will live. - NIE (Foreigner ID Number) or passport. - The filled out form that they give you They will give you the census certificate. With the residence card they assign you a Foreigner ID Number (NIE). We do not recommend leaving Spain before you have this card as you may have difficulties coming back in. This document will let you stay in Spain for the duration of the studies you have enrolled in and you can extend it annually if you can prove that you still fulfill the required conditions at the time the extension is granted, as well as the conditions of the educational center you wish to attend. In any case, for the renewal of authorization of stay for study purposes, international students must provide a certificate issued by the center where the studies will be undertaken accrediting that they fulfill the requirements for continuing said studies, or a favorable report on the progress of their research. You can get more information at the following websites: www.policia.es www.maec.es www.interior.gob.es 10

1.3. Additional Documentation As a student you are entitled to several discount cards during your stay in Spain, which are listed below: 1. UNIVERSITY STUDENT ID This card is managed through the University s student affairs service and gives you great discounts at certain stores. 2. YOUTH CARD This card is part of the European Network and is for young people aged 14 to 30. Card holders are entitled to discounts and services for young people throughout Europe on transportation, stores, sports, gifts, computer equipment, etc. It is valid indefinitely from its issue date until December 31 of the year you turn 30. It can be used in all the other Autonomous Communities of Spain and in the 41 European countries that are part of the program. It includes travel insurance with coverage anywhere in the world. The insurance goes into effect as soon as you get the youth card. 3. ISIC INTERNATIONAL STUDENT IDENTITY CARD This card identifies its holder as a student and entitles you to discounts on transportation, lodging, museum entrances, etc. You must be able to certify that you are a student. The card is valid from September of the current year through December of the following year, starting from the processing date. 4. FYTO (FEDERATION OF YOUTH TRAVEL ORGANIZATIONS) This is the name of the international youth identity card. This document has the same benefits as the international student identity card, but you do not have to be a student to get it. The card is valid from September of the current year through December of the following year, starting from the processing date. 5. YOUTH HOSTELS (REAJ - IYHF) This lets you stay at the 206 youth hostels in Spain (Spanish Youth Hostel Network or REAJ) and at the more than 4,200 hostels in other countries that are members of the International Youth Hostel Federation (IYFF). It is available to foreign nationals over the age of 14. 11

1.4. Useful links, addresses and telephone numbers National Police: http://www.policia.es/ Ministry of the Interior: http://extranjeros.empleo.gob.es/es/ InformacionInteres/ (In this section you can find information sheets on immigration permits with details on the requirements and conditions for obtaining a permit, procedures, required documentation, deadlines, where to submit applications, fees, etc. You can also find a list of online services offered by the various ministries, a directory of Immigration Offices and Spanish consulates in other countries and information on the voluntary return of foreigners to their countries of origin.) Youth card information: http://www.carnejovenmadrid.com/ EU student card information: http://madrid.universidadeuropea.es/ alumno-uem/atencion-al-estudiante/carne?_ ga=1.227913502.240002196.1411543375 International student identity card information: http://www.isic.org/ FYTO card information: http://www.isic.org/ Youth hostel information: http://www.reaj.com/es/carne.html Community of Madrid website: www.madrid.org/inforjoven Community of Madrid information about youth cards: http://www.madrid.org/cs/ Satellite?menuIzquierdo =true&rootpageid=1152517028724 &pagename=portaljoven%2fpage% 2FJUVE_listado&language=es&cid= 1157440205805 Addresses for information and processing of youth cards in Madrid: Community of Madrid Youth Office - TIVE C/ Fernando el Católico, 88 28015 - Madrid Telf.: (+34) 91 543 74 12 E-mail: tive.juventud@madrid.org Open from Monday to Friday, 9:00 am to 2:00 pm Regional Youth Information and Docu- mentation Center (CRIDJ) Paseo de Recoletos, 7-9 28004 - Madrid Open from Monday to Friday, 9:00 am to 2:00 pm and 5:00 pm to 8:00 pm. Tel.: 901 510 610(*) and (+34) 91 276 75 63 E-mail: correo.cridj@madrid.org (*) Telephone numbers that begin with 800 or 900, and with 901 or 902, can only be called from inside Spain. 12

ACCOMMODATION CONTENTS 2.1. If you study at the Villaviciosa de Odón Campus. 2.1.1. The Villaviciosa de Odón Campus Student Residence. Universidad Europa s Leonardo Da Vinci student dormitories provide housing for students enrolled at the university. We have two student dormitories that are right on campus and that can house more than 550 people. They are designed to meet all our students domestic, academic and safety needs. FACILITIES AND SERVICES Located within the Villaviciosa de Odón university campus. Stop (UEM Dormitories) on the main bus lines (indicated in section 6 About the University ). The safety and convenience of being on campus. Security service with a 24-hour response team. Vehicle parking on campus. Free calls from your dorm room to teaching departments. Free membership to the University Sport Complex. Activity and welcome committees by department or degree. Dining hall schedules that are tailored to the university s class schedules. Special menus if medically prescribed and permission to use other campus dining halls if a resident s class schedule so requires. Single and double rooms. All are streetfacing with garden views and private bathrooms. Exclusive dining halls just for residents Individual air-conditioning/heating control. Study rooms, computer rooms, library, video library and periodicals. Movie rooms, meeting rooms, TV rooms and game rooms. Theater-auditorium for free rehearsals and activities. Rooms that are equipped for studying with a free wireless broadband Internet connection with a private line and secure personal access key. Co-ed dormitory with zoned accommodations for resident privacy. Sports teams that participate in intramural competitions in Madrid. Resident activities committees 13

All the support residents require to pursue their hobbies and interests and to foster a mutually enriching and friendly environment that will persist in the long term. Free direct calls from your dorm room to teaching departments. 24-hour medical coverage (with home doctor visits). A study environment that promotes enthusiasm and experiences among students in different courses of study and in all the university s academic areas. CONTACT If you are interested in living in our Leonardo Da Vinci University Dormitories, please use the contact information listed below. Dormitory Administration University Campus at Villaviciosa de Odón Business hours: M-F, 9:00 am to 6:00 pm. Telephone number to request a place: 902 23 23 50(*) Contact numbers: (+34) 211 50 03 / (+34) 91 211 50 12 Fax: (+34) 91 141 21 58 residencia@uem.es 2.1.2. Renting an apartment or a room in a shared apartment. If you want to rent an apartment in Madrid, the monthly cost will be between 600 and 900, approximately. If, on the other hand, you prefer to share an apartment with other students, the average monthly cost will be around 400. 2.1.2.a. Nearby areas recommended for renting. Villaviciosa de Odón is a Spanish town in the province and Community of Madrid, located to the west of the capital city. It is a relatively quiet town. The best part about this area is the quality of life and the beauty of its natural surroundings. Other areas near campus where you can also look for accommodation: Príncipe Pío and Moncloa-Aravaca are areas of the city of Madrid that are conveniently located near our campus. (*) Telephone numbers that begin with 800 or 900, and with 901 or 902, can only be called from inside Spain. 14

2.2. If you study at the Alcobendas Campus. If you have decided to study at this campus, below are some accommodation options for that area: 2.2.1. Renting an apartment or a room in a shared apartment. 2.2.1.a. Nearby areas recommended for renting. Three good areas near our campus to rent or share an apartment: 1. ALCOBENDAS: this is the best option, given its location and the public transportation that is available. Rents will vary depending on location, because one of the most expensive neighborhoods of Madrid, called La Moraleja, is located in this district. There are reasonably priced apartments ranging from 600 to 1,000 and apartments that rent for 2,000 and up. around 450 and two- and three-bedroom apartments with average prices between 550 and 900. Another affordable option is the industrial area, where you can find spacious lofts with average prices of 750, approximately. In the more expensive El Soto area of La Moraleja you can find very nice large apartments with two, three or four bedrooms, or larger, and prices starting at 2,000. 2. SAN SEBASTIÁN DE LOS REYES: another nearby area with cheaper rentals, with average prices ranging between 600 and 900. 3. IN THE CITY OF MADRID: the northern districts of Madrid are also very convenient, including Fuencarral-El Pardo, Plaza de Castilla, La Paz, Sanchinarro, Montecarmelo and Las Tablas. The most affordable parts are in central Alcobendas, where you can find small studios and one-bedrooms starting 15

2.3. Rental contract. Contract types. Rental contracts are usually standard contracts that you should read carefully. If you want to rent an apartment by yourself to live in during your time at the university, the landlord will usually give you a standard contract detailing the rental conditions, the most important of which include: 1. Assignment: it will detail the instructions you must follow while living in the apartment. If you fail to comply with any of them you could lose the apartment. 2. Term: it will indicate how long you will have the rental before it needs to be renewed. You can negotiate the contract term if you wish. 3. Rent: a very important point indicating the amount of the monthly rent and the deadline for paying it. You usually have to pay during the first week of each month, and a bank account number is given to you for you to deposit the rent. 4. Expenses: it will detail the expenses of living in the apartment. You will have to pay the general expenses: electricity, water, gas, telephone, DSL, etc. The contract may also include the IBI (Property Tax), which is paid once a year, usually by the owner, as well as the monthly building association fee. These two line items, the IBI and the building association fee (called comunidad ) can usually be negotiated with the landlord. 5. Security deposit and Bank guarantee: ethe owner will require you to pay a security deposit, usually one or two months rent, when you sign the contract. Keep in mind that the security deposit cannot be used to pay rent, so the landlord should never use it to cover your rent if there is a month when you cannot pay. The security deposit is used to cover any possible damage that may exist when you leave the apartment at the end of the rental contract. A bank guarantee, on the other hand, means that a third party the guarantor bank will be responsible for paying your rent in the event of a default. Landlords often request bank guarantees to prevent possible defaults. If they do, remember that the money will be held at the bank until the end of the rental contract. 16

2.4. How to get a bank guarantee, if required. To request a bank guarantee you just have to open an account at the Spanish bank of your choice. You will need your Foreigner ID Card (NIE) or Residence card. Once you have opened an account, you can request the guarantee required by the landlord by doing the following: If you need a bank guarantee the bank will take the guarantee amount and set it aside in a blocked deposit. For example, if your monthly rent is 600 and the landlord requires a guarantee to cover three months in the event of default, you must deposit 1,800 in the bank. In addition to the guarantee amount, you will have to pay the bank a quarterly fee, which is usually around 25. You will also have to pay the fees usually charged by the finance company for analyzing, opening and riskassessing the guarantee; these commissions usually range between 0.5% and 1%. The bank is responsible for organizing the documentation and processing the transaction. Finally, to complete the transaction they will call you to sign the document in the presence of a notary and they will give you the guarantee, which you must then give to the landlord. The beneficiary of the guarantee. This is none other than the landlord, so if they cannot collect the rent, they can go to the bank and use the guarantee to get the money. To do so, the landlord must prove that you have defaulted on your rent. 2.5. What kind of advice you need. Where to get it. 1. Directly from the landlord. 2.From a real estate company; there are many to choose from in Madrid and if one has a rental you are interested in you can manage everything through them. Keep in mind that real estate companies charge you a commission for their services, which is usually one month s rent. 17

2.6. Useful services and utilities when you rent an apartment. 2.6.1. Services you may need Remember that landlords must always have homeowners insurance. Many of these policies include coverage for any problems that may occur in the home. For example: you need a locksmith because you locked your keys inside and you can t get in, or a water pipe breaks and you need a plumber, etc. When you have a problem you should call your landlord right away to find out what you need to do. You can find a wide range of professionals to help you at the following websites: YELLOW PAGES: in print or on the Internet, listing all the companies and services in Madrid. http://www.paginasamarillas.es ALCOBENDAS BUSINESS DIRECTORY: a list of all the businesses in the Alcobendas area. http://www.alcobendas.org/ DirEmpresasComercios/index.aspx VILLAVICIOSA DE ODÓN BUSINESS DIRECTORY: a list of all the businesses in the Villaviciosa area. http://www.envillaviciosadeodon.es/ empresas SAN SEBASTIÁN DE LOS REYES BUSINESS DIRECTORY: a list of the businesses in this area. http://www.ssreyes.org/ 18

2.6.2. Utilities you need to contract. If the landlord requires you to take over the utilities for the apartment, you will have to either put the existing account into your name, or if there is no existing account, open up a new one in your name. Listed below are the utilities you will need and contact information so you can make the necessary arrangements. WATER You will have to contact the Canal de Isabel II. You can find information and documentation on their website. Options for paying the water bill: 1. The landlord receives the bills and tells you the amount you have to pay each month. 2. The landlord, as the owner of the account, arranges it so that the monthly payments are directly debited from your account; you will have to provide the following information: Full name. NIE. Bank account number. A phone number to contact you. ELECTRICITY AND GAS Here you have several options, as the market has been deregulated. You can choose from the following companies: IBERDROLA, ENDESA, UNIÓN FENOSA, EON. Just as with the water contract, you can either put the account in your name or open up a new account. If you change the name on the account you will need the landlord to provide a document stating their and your information to make the change. Keep in mind that it is managed differently at each company, so the best thing to do is to make the change over the phone, following the instructions they give you. Iberdrola You will need to have an Iberdrola bill or the NIF/NIE (Spanish ID number) of the person whose name is on the contract. You can get information from Spain or abroad at: 19

TELEPHONE NUMBERS - LANGUAGES Language Calls from Spain Calls from abroad French 900 322 033 (+34) 96 232 80 22 English 900 322 044 (+34) 91 649 63 30 German 900 322 049 (+34) 96 232 80 21 Spanish, Catalan, Basque and Valencian 900 322 235 (+34) 91 649 63 28 Endesa As with Iberdrola, you can make the arrangements over the phone with Endesa, and they will tell you the steps you need to take. Unión Fenosa You can open an account online or over the phone, and you will need to have: Recent electricity bill. NIF/NIE (Spanish ID number) or passport. Bank account number.. EON You can open an account online or over the phone. They will tell you which information you need. As with other companies, you will need to have: Recent bill. NIF/NIE (Spanish ID number) or passport. Bank account number. Options for paying the electricity and gas bill: 1. The landlord receives the bills and tells you the amount you have to pay each month. 2. Set up a direct debit from your account using the information from a recent electricity bill, and the following: Recent bill. Full name. NIE. Bank account number. 3.Another option is putting everything into your name, and when the rental contract ends the landlord just has to change it all back. This is free to do and you will need: Recent bill. Full name. NIE. Bank account number. 20

TELEPHONE AND INTERNET There are many telecoms to choose from for landlines and cell phones. Below are the ones that offer both services: MOVISTAR: telecom providing fiber optics to homes. ONO: telecom providing fiber optics to homes. VODAFONE: cell phone company with options for landlines (recent merger with ONO). ORANGE: cell phone company with options for landlines. In section 4 of this guide we explain the steps for getting cell phone or Internet service in more detail. You can get a telephone and Internet package with any of these four companies. We recommend looking into current offers and figuring out which is best for you before deciding on one. 21

2.7. Useful links, addresses and telephone numbers. The Regional Government of Madrid, through its Department of Higher Education and Research, offers a Virtual University Accomodation service where university students can find all kinds of accommodation options (shared rooms, home stays with families, apartment rentals, etc.) in the Community of Madrid. Direct link: http://www.emes.es/ VivirenMadrid/Alojamientoestudiantes/ tabid/219/default.aspx Website for shared apartments: http://www.pisocompartido.com/ Popular sites for finding apartments by area: Fotocasa: http://www.fotocasa.es/ Idealista: http://www.idealista.com/ Pisos.com: http://www.pisos.com/ Segunda mano: http://www.segundamano.es/ Mil anuncios: http://www.milanuncios.com/ Utilities CANAL ISABEL II: 900 365 365(*) https://oficinavirtual.canalgestion.es IBERDROLA: 900 225 235(*) https://www.iberdrola.es ENDESA: 800 760 909(*) http://www.endesaclientes.com/ UNION FENOSA: 900 333 555(*) http://www.gasnaturalfenosa.es/ EON: 900 118 866(*) http://www.eonclientes.com/ MOVISTAR: 900 016 655(*) http://www.movistar.es/ ONO: 800 400 307(*) http://www.ono.es/ VODAFONE: 1444 http://www.vodafone.es/ ORANGE: 1414 http://www.orange.es/ (*) Telephone numbers that begin with 800 or 900, and with 901 or 902, can only be called from inside Spain. 22

HEALTH CARE CONTENTS 3.1. If you are an EU citizen. 3.1.1. In your country. You must get a European Health Card through the local health authority in your country. 3.1.2. How to get health care through the Public Health System of the Community of Madrid or the Spanish State. The Spanish state covers the health care needs of all its citizens through the National Health System managed by each Autonomous Community. In general it only covers health care; dental and eye treatments (other than general consultations) are excluded and you will need to go to a private medical service for them. Citizens of European Union member countries or Iceland, Lichtenstein, Norway and Switzerland may use Spain s health care services during their time studying or doing research by presenting their European health card. You can get this card by contacting your local health authority, which is the agency responsible for producing and distributing the card in each country. For more information: https://sede.seg-ocial.gob.es/sede_1/ ServiciosenLinea/Ciudadanos/index. htm?ssusertext=232000 3.1.1. How to make a doctor s appointment and where to go. To make an appointment at your Health Center: 1. You must determine which Health Center corresponds to your home address. You can find out by searching on: http://www.centrossanitarios. sanidadmadrid.org/ You just have to go to the site, click on localizador de centros, enter your information and it will indicate your health center. 2. Call the center by phone to make an appointment; an operator or recording will ask you for your date of birth and will confirm your name, then give you the time slots available and finally confirm the date and time you have chosen. 23

3.2. If you are not an EU citizen. Medical insurance is mandatory for any international student who requires a visa to study in Spain (that is, students who are not residents or nationals of EU countries, Norway, Iceland or Liechtenstein). By not taking out this insurance you assume the risk of not receiving adequate medical assistance. 3.2.1. Procedure for taking out private health insurance in Spain. You can take out an insurance policy with AON Seguros, through the link below, or with any other company of your choice. You are responsible for the cost and processing of the insurance policy. If you are going to attend a program that involves time in a country outside of Europe, you should consult with your insurance company on the need to take out additional medical insurance for that time. This insurance can be taken out by any student attending any of the programs offered by Universidad Europea de Madrid. There are several companies that provide private medical insurance in Spain, apart from the one mentioned above. They include: Sanitas, Asisa, Mapfre, Generalli, Santa Lucia, DKV, etc. www.aonstudentinsurance.com 3.3. Practical examples: What to do in the following cases. 3.3.1. What to do if you go to the emergency room. If you go to an emergency room in the social security system, whether it be your Health Center or the Hospital, the first thing they will ask you for is your Health Card. If by chance you still don t have it, they will ask for your NIE (Foreigner ID number) and personal details to check your situation. You will never be denied care, but you will have to confirm your registration in the social security system afterwards if you do not want to have to pay. If you go to an emergency room from your private insurance, it is just as easy. You can go to any of the hospitals or health centers listed in your insurance policy, and you just have to show your Insurance card and they will be able to process your case. 3.3.2. What to do if you need an ambulance. To call an ambulance in the social security system, call 112 and indicate the reason for your emergency. The ambulance will pick you up and bring you to the nearest hospital. If you have private insurance, you will have been provided with a telephone number to call in these situations. The ambulance will pick you up and bring you to the corresponding health center. 24

3.3.3. How to find a 24-hour pharmacy. To find the closest 24-hour pharmacies to your location, go to the web page for the Madrid Pharmacists Association and use the search engine to enter your address and find the closest pharmacies that are open 24 hours. http://www.cofm.es/ 3.3.4. What documentation you need to get medicine prescribed through Social Security. You will have to show your European Health Card and the prescription given to you by your primary care doctor. Sometimes they also ask to see your NIE (Foreigner ID number) or passport, so we recommend you always bring it with you. 3.4. Useful links, addresses and telephone numbers. European Health Card information and student coverage: http://www.seg-social.es/ To find the address of your Health Center: http://www.centrossanitarios. sanidadmadrid.org/ Social Security emergency number: 112 Private health insurance options: AON: 31(0)104488270 www.aonstudentinsurance.com Asisa: (+34) 91 715 81 00 - (+34) 91 601 09 00 http://www.segurosasisa.es/ Mapfre: 902 204 060(*) http://www.mapfre.es/ Generali: 902 400 300(*) http://www.generali.es/ Santa Lucía: 902 242 000(*) http://www.santalucia.es/ DKV: 902 499 499(*) http://dkvseguros.com/ Sanitas: 901 441 004 (*) http://www.sanitas.es/ (*) Telephone numbers that begin with 800 or 900, and with 901 or 902, can only be called from inside Spain. 25

CELL PHONE, PHONE CARDS, INTERNET CONTENTS 4.1. How to get a cell phone contract. 4.1.1. Types of contracts. 4.1.1. a. Prepaid card. Procedure for getting a prepaid card and phone options. Getting a prepaid card is easy: 1. There are various telephone websites online where you can buy a prepaid card. (Example: on Tuenti you can buy them through the website, and there is a customer service chat and competitive prices. Or you can buy them at the following stores: Telecor, VIPS, Caprabo, El Corte Inglés, Hipercor, Supercor, the post office, Movistar distributors, Eroski, call shops, newsstands, etc.) 2. To buy one you need to fill in your personal information as well as your NIE or passport number. 3. You can put as much money on the card as you want. Options for getting a phone: A good idea is to bring an unblocked phone with you and buy the SIM card of your choice, that way you won t have any roaming problems when you get to Spain. If you want, you can buy a phone at the same place you buy the card, or through promotions offered by telecoms for signing up for a contract. 4.1.1. b. Contract. Procedure for getting a contract and phone options. If you want to get a contract with a specific telecom, you will have to provide your personal information and a bank account number for the monthly bills to be directly debited. You will need to have: NIE (Foreigner ID card) or passport. Bank account number. If you want to buy a phone: the various telecoms offer good promotions for buying phones, and sometimes you can even get them for 0. If you already have an unblocked phone, you can just buy a new SIM card. 26

4.1.2. Telecoms in Spain. Listed below are the most popular: MOVISTAR: http://www.movistar.es/ ONO: http://www.ono.es/ VODAFONE: http://www.vodafone.es/ ORANGE: http://www.orange.es/ TUENTI: https://www.tuenti.com/movil SIMYO: http://www.simyo.es/ PEPEPHONE: http://www.pepephone.com/ YOIGO: http://www.yoigo.com/ Below is a link to a page where you can see all the telecoms in Spain and choose the one that is best for you. http://www.moviles.com/operadores 4.2. Phone card. Where you can buy them. You can buy prepaid phone cards at call shops, newsstands and tobacco stores, as well as at shopping centers (El Corte Inglés, Carrefour, etc.) and post offices. 4.3. Internet. How to get Internet service. If you are just looking for an Internet plan and not a landline, it can be a way to pay less for your DSL, although it does not always make financial sense to not have a landline. The most popular companies are: Movistar, Vodafone, Ono and Orange. Although other telecoms also offer this option, so you should carefully determine which has the best rates and be sure to look out for possible extras that could raise the final price on your bill. The telecoms that offer fiber optic connections to homes are Movistar and Ono. Although the DSL + CELL system is also a good option, it is the subject to the coverage existing in your area. To sign up for Internet service, call the telecom you have chosen and indicate which plan you are interested in. They will ask you for: Personal details: full name, address, etc. NIE (Foreigner ID card) or passport. Bank account number. Telephone number or e-mail address to contact you. 27

4.4. Useful links, addresses and telephone numbers. MOVISTAR: 900 016 655(*) http://www.movistar.es/ ONO: 800 400 307(*) http://www.ono.es/ SIMYO: 1644 http://www.simyo.es/ PEPEPHONE: 902 337 373(*) (+34) 871 570 391 http://www.pepephone.com/ VODAFONE: 1444 http://www.vodafone.es/ YOIGO: 1707-800 622 801(*) http://www.yoigo.com/ ORANGE: 1414 http://www.orange.es/ TUENTI: https://www.tuenti.com/movil (*) Telephone numbers that begin with 800 or 900, and with 901 or 902, can only be called from inside Spain. 28

TRANSPORTATION CONTENTS 5.1. From Madrid airport. There are various means of public transport from the airport to anywhere in Madrid you need to go. Look at the map on page 30 to see where you get them and where each one takes you: METRO: Line 8 RENFE CERCANÍAS: Line C-1 24-HOUR EXPRESS BUS LINE EMT CITY BUSES: 101 and 200 INTERCITY BUSES: 822, 824, 827, 828 TAXIS Every terminal has a taxi stand outside the arrival area, just follow the signs. Official taxis are white with a red stripe and the coat of arms of the Madrid City Council on the doors. You must go to the official taxi stand to catch a taxi. Ignore any people who offer you taxi services inside the terminals. Make sure the taxi driver starts the meter running when you start moving. Ask for a receipt if you wish to file a complaint. Flat rate to/from the airport Taxi rides to or from the airport and inside the Calle 30 ring road (formerly the M-30), including taxis that you call, have a fixed rate of 30. The taxi driver may not add any supplements to this price, nor can taxis that you call add supplements to the maximum amount as long as the passenger is at the pick-up point at the agreed time. 29

Tres Cantos Universidad Autónoma Alcobendas San Sebastián de los Reyes Aeropuerto Adolfo Suárez Madrid-Barajas Airport Fuente de la Mora Cuatro Torres Business Area IFEMA Plaza de Castilla Chamartín Pinar del Rey Mar de Cristal Campo de las Naciones Barajas Príncipe Pío Pirámides Madrid Río Nuevos Ministerios Delicias Puerta del Sol Recoletos Méndez Álvaro Atocha Colombia Cibeles Avenida de América Puerta de Alcalá O Donnell Canillejas Coslada Torrejón de Ardoz San Fernando de Henares Alcalá de Henares Madrid Metro Underground Tren Suburban railway Línea 8 de Metro de Madrid Line 8 Madrid Metro Línea C-1 Renfe Cercanías Line C-1 Renfe Cercanías Autobuses Buses Línea Exprés 24 horas Express line 24 hours Autobuses urbanos City buses Autobuses interurbanos Intercity buses www.aena-aeropuertos.es/ madrid-barajas

Minimum rate to the airport In taxi rides from the airport when the flat rate does not apply and if you had not called the taxi, a minimum rate will be charged for the first ten kilometers or under of 20. After 10 kilometers, the taxi meter will run at its usual rate. Bringing luggage in a taxi is free, as long as it fits in the trunk and on the roof rack. It is also free to transport guide dogs and any other pets in approved cages. TAXI PRICES Time Price Monday to Friday (not holidays) from 6:00 am to 9:00 pm 2,40 Other days and times 2,90 PRICES PER KILOMETER Time Zona Tarifa Price Monday to Friday (not holidays) from 6:00 am to 9:00 pm A 1 1,05/Km B 2 1,20/Km Other times A 2 1,20/Km B 3 1,25/Km CALLING A TAXI Zone Price Zone A 5,00 Zone B 8,00 SUPPLEMENTS Item Price Taxi ride to airport passenger terminals, when the flat rate is not applied 5,50 Taxi ride from bus and train stations 3,00 Taxi ride on Christmas Eve and New Year s Eve (from 9:00 pm to 6:00 am) 6,70 Taxi ride to or from the Juan Carlos I Trade Show Center (IFEMA) 3,00 31

5.2. How to get around Madrid. 5.2.1. City transportation options. Below are descriptions of the various forms of city transportation you can use to get around the city of Madrid: BUS The EMT (Municipal Transport Company) is the company that runs Madrid s blue city buses. There are 215 lines, including 177 night bus lines that are called Búhos. The bus system works very well and on their website you can find the bus you will need to take to get anywhere in Madrid, the wait time at each stop, etc. There is also free Wi- Fi on the buses. You can pay your fare using: Single-ride ticket: valid for one bus ride only. It costs 1.50 and you have to buy it on the bus when you get on. Try to have correct change or coins, because they don t make change for large bills. Ten-ride ticket: they are also known as metrobus tickets. They are valid for 10 rides anywhere on the EMT lines, in the entire Madrid Metro network and on line 1 of the Light Rail System. You have to punch your ticket by inserting in the machine when you get on. They cost 12.20 and you can buy them at the ticket machines in Metro stations, or at newsstands or authorized tobacco shops. Airport express ticket: valid for a single ride on the Airport Express bus. It costs 5 and you buy it on the bus. They will not make change for bills larger than 20. MONTHLY TRANSIT PASS You can put money on the Public Transit Card (TTP) any day of the month and it will be valid for 30 calendar days after the day when it is first used, which must be under 10 days from when you put the money on it. The monthly transit pass gives you unlimited rides for the calendar month in which you bought it on all the lines in the network including EMT, Madrid Metro, Light Rail Trains (Metro Ligero), Suburban Rail Lines (Cercanías) and all city and intercity bus lines not managed by EMT (prices range depending on type of pass and fare zone). 32

ZONES ALLOWED NORMAL TRANSIT PASS YOUTH TRANSIT PASS SENIOR TRANSIT PASS A 54,60 35,00 B1 63,70 39,60 B2 72,00 45,00 B1-B2, B2-B3, B3-C1, C1-C2 47,90 30,30 12,30 B3 82,00 51,60 C1 89,50 56,20 C2 99,30 61,80 E1 110,60 78,30 E2 131,80 97,40 You can buy them through the ticket machines in Madrid metro stations and at authorized tobacco shops. You can buy them any day of the year. Tourist transit pass: transit passes are valid for the calendar days specified for each kind of card starting on the day they are first used. When you use the pass for the first time, its expiration date gets printed on the back. It is valid until 5:00 am the following day on all nighttime services. The cards valid for Zone A can be used for all Metro lines and stations inside zone A, and all EMT and RENFE lines between stations inside zone A. In addition to those services, transit passes valid for Zone T can also be used for all Metro services, all lines of all regular road transport services and EMT, and on all suburban railroad (Cercanías) lines. More information is available at: http://www.madridcard.com/ ZONES 1 DAY 2 DAY 3 DAY 5 DAY 7 DAY A 8,40 14,20 18,40 26,80 35,40 T 17,00 28,40 35,40 50,80 70,80 33

The Tourist Transit Pass can be bought at: The offices of the Regional Transport Consortium (Plaza Descubridor Diego de Ordás, 3). Ticket machines in Madrid metro stations. Certain tobacco shops and newsstands in Madrid. Other tourist attractions. Metro Customer Service Desk at the Adolfo Suárez Barajas Airport. Authorized newsstands and tobacco shops. NAVEGA MADRID The Municipal Transport Company (EMT) has launched Navega Madrid, an interactive map at the following link: http://www.emtmadrid.es/mapaweb/emt. html You can use this tool to: Calculate personalized bus routes around the city of Madrid Find out which lines pass by a specific point in the city. Look up wait times at bus stops. Look up schedules for EMT lines. Find out about service problems in real time. Tourist attractions. 34

MADRID METRO: As you can see above, you can use your bus ticket on the subway: You can bring bikes aboard at all Madrid Metro stations on the days and times listed below: SATURDAYS, SUNDAYS AND HOLIDAYS: during all hours of service. MONDAY TO FRIDAY: from 10:00 am to 12:30 pm and from 9:00 pm until close. SINGLE RIDE FARES EMT Ticket 1,50 Metro ticket (Metro Zone A and ML1(*) Ticket for MetroEste, MetroNorte y MetroSur Price 1,50 2,00 1,50 TFM ticket 2,00 Combined Metro ticket (**) 3,00 TEN RIDES Ticket for Metro Zone A, EMT and ML1 (Metrobús) 12,20 10 ride EMT ticket with transfer (***) 18,30 Ticket for MetroEste, MetroNorte y MetroSur 11,20 TFM ticket 12,20 Combined Metro Ticket (**) 18,30 TICKETS TO OR FROM THE AIRPORT Price Price Single Ride + Supplement (*) 4,50 5,00 Combined Single Ride + Supplement 6,00 Airport Supplement 3,00 Airport Express bus ticket 5,00 (*) Trips passing up to five subway stations: 1.50. Trips passing six to nine stations: 0.10 additional for each station. Trips passing 10 or more stations: 2.00. You select your destination on the ticket machines and they automatically calculate the number of stations on your ride and the corresponding price for the shortest possible route. (**) Valid for the entire Metro network in the Community of Madrid, TFM, Madrid Light Rail (ML1) and Light Rail West (ML2 and ML3). (***) Valid for 10 trips with a SINGLE EMT+EMT transfer for a maximum of 60 minutes starting when the first ride is validated 35

CERCANÍAS RENFE: You can get around Madrid and its surroundings on the suburban railway; see the map on the next page. FARES: Single-ride ticket: valid for travel any day of the week. Round-trip ticket: the price is equal to two one-way tickets and the return trip must be within the areas in which the ticket is valid, but does not necessarily have to be the reverse of the first leg. The first leg must be taken within two hours of buying the ticket, and the return trip can be taken at any time the following day. Bonotren: with this pass you can take 10 trips within a month on all Cercanías lines, except line C-9. Monthly pass: this pass lets you take two rides a day for a month as from the day it is first used. Other valid passes: Transit pass: valid on the Cercanías network at stations inside the indicated zone. It cannot be used on regional trains except when indicated. Tourist ticket: just like the Transit Pass, there are different types of Tourist Tickets with different zones. CERCANÍAS RENFE FARE ZONES SINGLE TICKET 10 TRIP BONOTREN MONTHLY PASS UNIVERSITY QUARTERLY PASS One/two zones 1,65 9,85 28,40 87,75 Three zones 1,80 13,45 36,05 110,90 Four zones 2,55 18,25 58,05 179,00 Five zones 3,35 23,85 67,45 208,35 Six zones 4,00 28,05 79,45 258,75 Seven zones 5,40 37,75 91,20 328,45 * Green Zone 8,55 - (*) - GREEN ZONE: Flat rate of 8.55 each way and 17.10 round trip from any zone on the Cercanías network on C-9. (*) For rides on C-9 between Cercedilla-Cotos (Green Zone) and other lines in the Madrid Cercanías Network, including rides on C-9, the prices defined in the general zone-pricing fare system will only apply to the Monthly Pass for up to seven zones. 37

5.2.2. Intercity transportation options. Intercity buses are green and are used to travel to the towns outside of Madrid. They stop at specific public transport hubs (intercambiadores) in Madrid, located at: - Plaza de Castilla: the underground transport hub in Plaza de Castilla is located underneath Calle San Aquilino and Avenida de Asturias. You can catch intercity buses that use the A-1 and M-607 highways. - Avenida de América: located in the centerwest of Madrid near the junction of two of its main access routes, the A-2 and the M-30. It serves the Alcalá de Henares corridor and northeastern Spain. - Plaza Elíptica: underneath the Fernández Ladreda traffic circle and serving the towns of Getafe, Parla and Leganés, connecting with Metro lines 6 and 11. - Príncipe Pío: intercity buses serving Alcorcón and Móstoles in particular and the A-5 corridor in general. - Moncloa: with 74 intercity daily and nightly bus lines. - Canillejas: with 12 EMT lines and many other intercity bus lines, as well as Metro line 5. Single-ride A B1 B2 B3 C1 C2 A 1,50 B1 2,00 1,30 B2 2,60 2,00 1,30 B3 3,60 2,60 2,00 1,30 C1 4,20 3,60 2,60 2,00 1,30 C2 5,10 4,20 3,60 2,60 2,00 1,30 Ten rides A B1 B2 B3 C1 C2 A B1 12,20 8,50 B2 16,10 12,20 8,50 B3 23,00 16,10 12,20 8,50 C1 29,70 23,00 16,10 12,20 8,50 C2 37,40 29,70 23,00 16,10 12,20 8,50 39

5.3. How to get to other parts of Spain from Madrid. There are many transportation options for traveling from Madrid to other places in Spain: BY PLANE: There are flights from Adolfo Suárez Madrid- Barajas airport to all provinces in Spain. BY TRAIN: The high-speed AVE, ALVIA and AVANT trains go to many cities around Spain. The website for more information about routes, rates and schedules can be found on the useful links page of this guide. BY BUS: This is the least expensive transportation option. Madrid has three large bus stations where most of the buses leave and arrive for destinations around Spain and part of Europe: Méndez Álvaro, Avenida América and Conde de Casal. SOUTH STATION - MÉNDEZ ÁLVARO. Metro: Méndez Álvaro (circular line 6) Cercanías: Méndez Álvaro Buses: 113-141-8 Companies that operate in this station: - Alsa: their bus network covers most of Spain. They also go to several cities in Morocco and European countries (Germany, Andorra, Belgium, Bulgaria, France, Great Britain, Holland, Italy, Luxembourg, Moldavia, Poland, Portugal, Czech Republic, Romania, Switzerland and Ukraine). - Enatcar: buses to Barcelona, Zaragoza, Albacete, Murcia, Alicante and towns on the Mediterranean coast. - Socibus: buses to and from Seville, Cádiz, Córdoba, Huelva and Jerez de la Frontera. - Continental-Auto: buses to Toledo and Granada. - Auto Res: buses to Vigo and Benavente (Zamora). 40

AVENIDA DE AMÉRICA STATION Avenida de América, 9. Metro: Avenida de América (L4, L6, L7, L9). Buses to several cities in Spain leave from this station, as do most intercity bus lines connecting Madrid and nearby towns in the Community of Madrid. To see the complete list of intercity buses within the Community of Madrid, visit the Community of Madrid Transport Consortium website. Companies that operate in this station: - Continental-Auto: serves Bilbao, San Sebastián, Vitoria, Burgos, Santander, Pamplona, Logroño, Soria and Granada. - Alsa: several bus lines from this station go to 12 Spanish cities, including Barcelona, Huesca, Lérida, Tarragona and Zaragoza. CONDE DE CASAL STATION C/ Fernández Shaw, 1. Metro: Conde de Casal. Companies that operate in this station: - Auto Res: serving Badajoz, Cáceres, Castellón, Cuenca, Mérida, Orense, Pontevedra, Salamanca, Valencia, Zamora and Lisbon (Portugal). Below is a list of Spanish provinces and which companies service them, so you will know who to contact if you need to take a bus. Cities and bus companies that serve them: A Coruña / Lugo: Compañía Intercar Alicante / Albacete: Compañía Enatcar Almería: Compañía Almeraya Avila: Compañía Larrea Badajoz / Cáceres: Compañía Res Auto Res Barcelona: Compañía Enatcar Bilbao: Compañía Continental Auto Burgos: Compañía Continental Auto Cádiz / Córdoba / Huelva / Sevilla: Compañía Secorbus Cuenca / Castellón: Compañía Auto res Ciudad Real: Compañía Autommnibus Guadalajara: Compañía Continental Auto Granada: Compañía Autobuses Mad-Gra. Jaén: Compañía La Sepulvedana León / Palencia / Valladolid: Compañía Fernández-Res Málaga: Compañía Daibus Orense / Pontevedra: Compañía Auto-Res Oviedo: Compañía Alsa Pamplona: Compañía Continental Auto Salamanca / Zamora: Compañía Auto-Res San Sebastián / Vitoria: Compañía Continental Auto Santander: Compañía Continental Auto Segovia: Compañía La Sepulvedana Soria: Compañía Continental Auto Tarragona / Zaragoza: Compañía Tte. Viajeros Aragón Teruel: Compañía Autocares Samar Toledo: Compañía Galiano Continental Valencia: Compañía Auto-Res 41

5.4. Useful links, addresses and telephone numbers. EMT: (+34) 91 406 88 10 http://www.emtmadrid.es/ METRO: 902 444 403(*) (+34) 91 779 63 99 http://www.metromadrid.es/ RENFE: (+34) 91 372 94 01 http://www.renfe.com ESTACIÓN SUR - MÉNDEZ ÁLVARO: (+34) 91 468 42 00 http://www.estaciondeautobuses.com ESTACIÓN DE AVENIDA DE AMÉRICA: 902 422 244 (*) ESTACIÓN DE CONDE DE CASAL: (+34) 91 551 56 01 ALSA: 902 422 242(*) http://www.alsa.es Enatcar http://www.enatcar.es Socibus: 902 229 292(*) http://socibus.es/wp/ Continental-Auto: 902 33 04 00(*) http://www.continental-auto.net Consorcio de Transportes de la Comunidad de Madrid: 012 - (+34) 91 580 42 60 when calling from outside Madrid. http://www.ctm-madrid.es Auto Res: 902 020 999(*) http:// www.auto-res.net (*) Telephone numbers that begin with 800 or 900, and with 901 or 902, can only be called from inside Spain. 42

ABOUT THE UNIVERSITY CONTENTS 6.1. Directions to: Campuses and Clinics. 6.1.1. Alcobendas Campus The Alcobendas campus is easy to reach by any means of transportation, as described below: BY CAR: The Alcobendas campus is just 15 minutes from Plaza Castilla. Take the A1 in the direction of Burgos and get off at exit 17 to take the M-12 in the direction of Alcobendas/S.S. de los Reyes/ Aeropuerto de Barajas/R-2, as shown on the map below. At the traffic circle take the third exit towards Avda. de Barajas (450 m), turn right towards Avda. de Fernando Alonso, go through two traffic circles (1 km), then take the fourth exit on the second traffic circle and continue on Avda. de Fernando Alonso. The campus is on the left (350 m). If you have a GPS system, the correct address is: Campus Alcobendas Avda. Fernando Alonso, 8 28108 Alcobendas Madrid GPS coordinates: Latitude: 40.538287 (40º 32 17.83 N) Longitude:-3.61244099999999 (3º 36 44.79 W) 43

BY BUS: The monthly transit pass that includes Alcobendas the B1 lets you travel in Zone A (center), and to the following areas: Alcobendas Alcorcón Cantoblanco Coslada Computer Sciences Department (only line 591) Getafe Leganés Paracuellos del Jarama (except Los Berrocales and Belvis residential areas) Pozuelo de Alarcón Rivas-Vaciamadrid residential areas San Fernando de Henares San Sebastián de los Reyes * Bus lines: 827 Canillejas 159 Plaza de Castilla 10 y 11 - Conde de Casal Cercanías Alcobendas (stop at the corner of the Avenida de Barajas traffic circle and Avenida de la Vega) 2, 9, 10 y 11 - Moraleja Metro station on Avda. Bruselas (stop at the corner of the Avenida de Barajas traffic circle and Avenida de la Vega) From the stop at the corner of Avenida de Barajas and Avenida de la Vega, the walking directions to campus are: 1. From the bus stop, take Avenida de Barajas all the way to Avenida de Fernando Alonso and turn left. 2.Walk through two traffic circles, then the campus will be on your right. It is 850 m from the bus stop. Below are schedules and routes for Alcobendas buses: BUS STOP (Lines 159, 2, 9, 11) ALCOBENDAS CAMPUS *City fare 44

Bus stop Frequency Frequency Frequency Monday-Friday Saturday Holidays 827 828 Avda. Barajas (fire department) Avda. Barajas (fire department) Every 15 minutes starting at 6:20 am Every 15 minutes starting at 6:20 am Every hour starting at 6:45 am Every hour starting at 6:45 am Every hour starting at 6:45 am Every hour starting At 6:45 am Bus stop five minutes walk from campus 159 Intersection Avda. de Barajas - Avda. de la Vega at the traffic circle Every 10 minutes starting at 6:45 am No service No service 9 Intersection Avda. de Barajas - Avda. de la Vega at the traffic circle Every 15 minutes starting at 7:05 am No service No service 10 Intersection Avda. de Barajas - Avda. de la Vega at the traffic circle Every 15 minutes starting at 7:30 am Every 40 minutes starting at 9:40 am No service Bus stop 12 minutes walk from campus 11 Intersection Avda. de Barajas - Avda. de la Vega at the traffic circle Every 15 minutes starting at 7:30 am Every 40 minutes starting at 9:20 am No service 2 Intersection Avda. de Barajas - Avda. de la Vega at the traffic circle Every 20 minutes from 7:10 am to 9:20 am No service No service Every hour from 12.45 pm to 4.50 pm BY METRO: Line 10. La Moraleja: take the Avda. Plaza de Toros exit and either take a taxi to the university or walk to the bus stop at Calle Real and take the 159, 2, 9, 10 or 11 to campus. BY TRAIN: Cercanías station: C4 Alcobendas- S.S. de los Reyes: you will have to take a bus from there to campus. Lines 2, 9 or 11. Or you can walk down Avda. de España to Avda. del Juncal, take that to the first traffic circle, turn right, and when you get to another traffic circle take Avda. de Rafael Nadal and follow it to campus. 6.1.2. Villaviciosa de Odón Campus. There are two ways to get to this campus, described below: BY CAR: C/ Tajo s/n, Villaviciosa de Odón, 28670 Madrid GPS coordinates: 40.372,-3.915 Coming from the North of Madrid It s best to take the M-40 and get off at exit 36 onto the M-501 towards Boadilla del Monte. Get off at exit 8 for Villaviciosa de Odón. The vertical purple signs on the M-501 will clearly indicate when you are coming up on the university campus. Coming from the South of Madrid It s best to take the M-50 and get off at exit 69 onto the M-501 towards Villaviciosa de Odón. The vertical purple signs on the M-501 will clearly indicate when you are coming up on the university campus. Coming from the West of Madrid It s best to take the M-50 and get off at exit 72 onto the M-501 towards Villaviciosa de Odón. Get off at exit 8 for Villaviciosa de Odón. The vertical purple signs on the M-501 will clearly indicate when you are coming up on the university campus. 45

FROM THE WEST OF MADRID FROM THE SOUTH OF MADRID 46

FROM THE NORTH OF MADRID 47

BY BUS: Villaviciosa de Odón is located inside Zone B2 in the Community of Madrid public transport system. The transit pass for travel between Zone B2 and other zones can be purchased at tobacco shops, metro stations and EMT stations. Don t forget about the discounted youth transit pass. There is also a special pass for people who only travel to Villaviciosa to go to the university (Urb. El Bosque.) Information about transit passes: (+34) 91 580 45 40 Information about transportation lines: (+34) 91 580 19 80 The following regular bus lines go to campus from several areas of Madrid: Line 518 Madrid (Príncipe Pío)- Villaviciosa de Odón. Príncipe Pío subway station. Metro line 6 (circular), 10 and Ramal (branch line). Get off at the Campus Universidad stop located at the university. Line 538 Villaviciosa (Universidad)- Boadilla (Pta. de Boadilla). It also leaves you right on the university campus. Line 519 Móstoles- Villaviciosa de Odón. The last stop is the El Bosque Shopping Center, so to get to campus you can either take a taxi, bus line 538 or walk down Calle Duero to Calle Tajo and take that to campus, which will take approximately 28 minutes. Line 510 Alcorcón- Villaviciosa de Odón - El Bosque. En este caso esta línea de dejaría en la Urbanización El Bosque por lo que aunque igual que en el caso anterior está en la C/ Duero deberás seguir esta, bien andado hasta la calle Tajo, en taxi o cogiendo la línea 538 que te dejará en el Campus. Line 567 Majadahonda- Villaviciosa de Odón. It drops you at the intersection of EU- El Bosque and from there you can walk down Calle Tajo to campus. 6.1.3. Madrid Dental Clinic. Located at Paseo Santa María de la Cabeza, 92. 28045 Madrid. Directions: METRO: Embajadores (L3) and Acacias (L5). EMT BUS: Lines 50, 60, 62, E1, 78 and 148. 6.1.4. University Health Clinic. Located in Plaza Francisco Morano (unnumbered). 28005 Madrid. Directions: CERCANÍAS: Pirámides. METRO: Puerta de Toledo (L5), Pirámides (L5). BUS: Lines 17, 36 (Plaza de los Pontones), Lines 3, 18, 23, 35, N13, N14, and Circular (Puerta de Toledo traffic circle). 48

6.2. What to do when you arrive and whom to contact. Each School has an International Academic Coordinator who can help you with any questions about your academic and/ or professional development at the international level: School of Arts and Communication: Miguel Ángel Alonso miguelangel.alonso@uem.es School of Architecture and Engineering: Andrés Abasolo Andrés.abasolo@uem.es School of Sports Science: Laura Augusta Gostian lauraaugusta.gostian@uem.es School of Health Sciences: Laura Augusta Gostian lauraaugusta.gostian@uem.es School of Biomedical Sciences: Marta Lesmes marta.lesmes@uem.es School of Socials Sciences: Julieta Espín julieta.espin@uem.es in person at the Villaviciosa campus (Building B) or the Alcobendas campus. By e-mail: The university will contact you via e-mail during your time here. These e-mails are sent to you from the university s e-mail address: studentnumber@live.uem.es You are responsible for checking your e-mail regularly. We recommend using your student e-mail account to read and respond to UEM s mails. Try to always reply from your Universidad Europea de Madrid e-mail account, as we will accept no claims from outside accounts. Online Campus: You can enter the Online Campus through the home page of the Universidad Europea de Madrid website by clicking on Student Access. You can get a username and password at the International Office. Use the Online Campus to get information about class schedules, study guides, changing classes and useful information posted by professors. For non-academic questions (administrative, registrar, student record, validations, using the online campus, etc.) contact Student Affairs online: http://madrid.universidadeuropea.es/ alumno-uem/atencion-al-estudiante or by phone by calling 902 232 350(*) or (*) Telephone numbers that begin with 800 or 900, and with 901 or 902, can only be called from inside Spain. 49

6.3. Student services. Universidad Europea provides its students with an extensive range of services and facilities with top equipment and the widest selection of activities: LANGUAGE CENTER The Language Center is a comprehensive service encompassing all kinds of activities for quality language learning. It offers classes in English, Spanish as a foreign language, German, French, Chinese, Italian and Portuguese. Located in Building B on the Villaviciosa de Odón Campus. COPY CENTER You can get your documents photocopied and bound. There are also self-service photocopy machines that work with prepaid cards. Located in Building A and Building C on the Villaviciosa de Odón campus. At the Alcobendas campus. COMPUTER ROOMS Rooms with free computers for student use located around campus. LIBRARY The Dulce Chacón Library has all the resources needed for an excellent university education. Located in Building C on the Villaviciosa de Odón campus. At the Alcobendas campus. STUDENT WORK ROOMS The Universidad Europea library has several student work rooms. STUDY ROOMS You have access to study rooms with a perfect atmosphere to concentrate and be productive during your study time. LABORATORIES We have the latest facilities for student training. Each academic area has specific laboratories for doing practical work in. These include labs for media planning, cinema, sound, photography, information graphics and multimedia, dentistry, podiatry, optometry, exercise physiology, physical therapy, nursing, anatomy and histology and biomedicine/ pathobiology R&D. UNIVERSIDAD EUROPEA DE MADRID SPORTS CENTER You have access to the sports center facilities. Our club offers great value for money with the latest advances in sports equipment, facilities and material and a team of more than 40 qualified professionals. Its more than 35,000 m2 of sports facilities include: Fitness room Swimming pools Group activities Other facilities Physical therapy office Personal trainer service All this along with its convenient opening hours, unbeatable resources and equipment, exceptional professionals, a full range of services, convenient parking and the safety of a closed campus make it easy for you to stick to your guided 50

regimen of physical activity in line with current exercise trends. Location: Juan Mayorga Building at the Villaviciosa de Odón campus. (+34) 91 211 55 00 CAFETERIA There are two types of service: a dining room with affordable daily student menus and fast food served by servers. There are also self-service machines located around campus that you can use 24 hours a day. Cafeterias at the Villaviciosa de Odón Campus. Building A Building B. Building C. Sports complex. Building E. Cafeteria at the Alcobendas Campus. TRAVEL AGENCY There is a travel agency right on campus at Universidad Europea to help you plan your trips. They offer discounts and special student prices. Located in Building B on the Villaviciosa de Odón campus. MEDICAL SERVICE Free medical service for all students and any emergencies that may occur on campus. Universidad Europa de Madrid has a free MEDICAL SERVICE for all our students health consultations as well as for any accidents or medical emergencies that may occur. We provide primary care and refer students to the appropriate health care network, if necessary. We also carry out prevention and health campaigns that you can take advantage of. You can find them at different areas on the Villaviciosa de Odón campus and they each have different service hours. 51

Students who live in university dormitories have a remote 24-hour medical service for urgent care. We also cover health care for all users of the sports center on weekends. Contact: (+34) 91 211 55 48 servicio.medico@uem.es UNIVERSITY CARD You must identify yourself to access Universidad Europea services and facilities. BANK There is a branch of Banco Santander located near Building B on the Villaviciosa de Odón campus. OFFICE OF THE REGISTRAR responsible for managing students academic records. Its entire staff is available to our students to help with whatever needs they may have during their time at the university. STUDENT AFFAIRS This department will deal with all your needs in terms of your relationship with the university: requesting certificates and diplomas, changes in personal details, enrollment, complaints, academic enquiries and requests for university services. CAREER AND PLACEMENT OFFICE. You will find a wide selection of internships to supplement your academic training, as well as individual and group activities aimed at increasing your prospects for success in the job market or developing your business idea and helping you create your own company. Located in Building E on the Villaviciosa de Odón campus. UNIVERSITY DORMITORY The Universidad Europea s Leonardo Da Vinci dormitories are located on the Villaviciosa de Odón campus and can house more than 550 people. 52

6.4. Map of Madrid showing the locations of the Campuses and Clinics. MAP WITH LOCATIONS OF THE ALCOBENDAS CAMPUS AND VILLAVICIOSA DE ODÓN CAMPUS MAP WITH MADRID LOCATIONS OF THE UNIVERSITY DENTAL AND HEALTH CLINICS University Health Clinic University Dental Clinic 53

OTHER USEFUL INFORMATION CONTENTS 7.1. You want to open a checking account with a bank or savings bank. Opening a bank account in Spain is the most practical way to manage your money, and does not require government authorization. It is the easiest and safest way to control your income and transactions while you are living in Spain. All banks accept foreign customers. Generally, banks will ask for your passport when you are opening an account, but some banks require other documents like a certificate from the institution where you are studying or your student ID card. If you are a student under 26 years old you can get discounts and promotions on the commission fees charged by the banks. In Spain there are several types of financial institutions, but the best known are banks and savings banks, which effectively offer very similar services. In terms of business hours, banks are open from Monday to Friday in the mornings as well as Saturday mornings (except in summer when they have a reduced schedule), while savings banks do not open on Saturdays but are usually open one afternoon during the week. They are usually open to the public from 9:00 am to 2:00 pm To get more information about the procedure for opening a bank account as an international student, you should contact the financial institution where you would like to open the account as well as our University s International Relations Office. In addition to opening an account, students usually request a debit card so they can use ATMs 24 hours a day. 7.1.1. Documents that you ll need. NIE (Foreigner ID Number) or passport. University Certificate stating that you are an enrolled student. Student Card. 54

7.2. Currency exchange. You can exchange money at: Financial institutions (banks, savings banks and credit unions). You can make any transaction. They are the best option, even though sometimes they charge high commissions. Currency exchange shops. There are different types: - Shops only authorized to buy foreign bills or travelers checks and pay out Euros. - Shops also authorized to sell foreign bills or travelers checks. - Those that can also send and receive foreign wire transfers. If you need to make transactions other than currency exchange, like loans in a foreign currency, opening an account in a foreign currency, etc. you must go to a bank to do so. Most banks offer a currency exchange service, but they are not required to provide it; the service is free, like other bank services. 7.3. Cost of living in Madrid. Make sure you have enough money to cover the costs of your stay in Spain. For your basic expenses (housing, food, electricity, heat, transport, etc.) you will need between 800 and 1,000 each month. Useful information: Room in a shared apartment 300-500 1/2 lb. of coffee 2.50 Cup of coffee at a bar 1.50 2 pounds of meat 10-20 Movie ticket 8 Can of Coca-Cola at the supermarket 0.55 Concert 12-40 Drink at a nightclub 8-15 Dozen eggs 1.50 1 quart of milk 0.80 Baguette 0.80 2 pounds of potatoes 1.50 Newspaper 1.20 Meal at an inexpensive restaurant 15 Magazine 3 1 lb. of spaghetti 2.50 1 quart of olive oil 3.00 55

7.4. What to do if you are robbed in Madrid. Who to call. Where to go. Madrid is a safe city to live in and is also safe for travelers who are visiting the capital. Just as in any other country, if you are robbed, etc., you should call the general emergencies number for Madrid (112) or go to a police station to report the incident. 7.5. Lost and found. Procedure. You should go to the Lost and Found Office which is responsible for managing all lost items handed in by private citizens, taxis, EMT, Metro, the post office, AENA and RENFE within the Madrid city limits. This office keeps the lost items for two years after they are received. Location and contact information: Address: Paseo Molino, 7, 28045 Madrid Neighborhood / District: LEGAZPI / ARGANZUELA Phone number: (+34) 91 527 95 90 E-mail address: objetosperdidos@madrid.es 7.6. How to send or receive a letter or package. The postal service in Spain is provided by the Sociedad Estatal de Correos y Telégrafos, otherwise known as Correos. It provides universal access to postal services for all people located inside Spain, including sending documentation, packages and money. You can send letters from anywhere in Spain to anywhere else in the world. You have to use stamps, which you can buy in tobacco shops or at post offices, where they will tell you how much it will cost to mail your letter. Once you have paid for the stamp, you must put the letter or postcard in a mailbox, which are found on streets and in stations, airports and some hotels. To find your nearest post office or any other information you may need, go to the Correos website or call the number listed below. If you wish to send a package, a money order or a telegram you must go to a post office. These offices also provide other services like telex and fax. You can also send faxes from most hotels, call shops and book/stationery stores. You can also use a private courier company to send your shipments inside or outside Spain. Here are a few of the popular ones: DHL, NACEX, SEUR, UPS, etc. 56

7.7. Useful links, addresses and telephone numbers. Lost and Found Office: (+34) 91 527 95 90 objetosperdidos@madrid.es Sociedad Estatal de Correos y Telégrafos (Correos): 902 197 197(*) http://www.correos.es/ DHL: 902 122 424(*) http://www.dhl.es/ NACEX: 900 100 000(*) http://www.nacex.es/ SEUR: 902 101 010(*) http://www.seur.com/ UPS: 902 888 820(*) http://www.ups.com/ (*) Telephone numbers that begin with 800 or 900, and with 901 or 902, can only be called from inside Spain. 57

ALL ABOUT MADRID. ACTIVITIES OF INTEREST. CONTENTS 8.1. Climate. Visit the State Meteorology Agency website to check the latest weather forecast and current conditions. In general, Madrid enjoys a dry continental climate. You will note the changing seasons in the city. As a reference, and to help you adjust to the climate: In winter it is cold, with freezing temperatures at night and very occasionally a little snow. Temperatures range between 40º F and 60º F. In summer the weather becomes very hot and sunny with temperatures getting up to 95º F during the day, but dropping to 70º F at night. Spring and fall are the seasons with the most rainfall. There are often short storms during the warmest periods. Temperatures at this time of year can range between 40º F and 75º F in a single day. 8.2. Culture and entertainment. Madrid is known for its rich cultural life, nightlife and gastronomy, and offers many activities such as conferences, theater, movies, concerts, festivals and more. For up-to-date information, visit the links listed in section 8.7: Other useful websites like guiaspunto. com (and its mobile app) have recommendations about unique spots, and madriddiferente.com provides a guide to Madrid s bars, restaurants and shopping. Finally, madrid.lecool.com has a selection of interesting cultural and nightlife events each day. You ll find the best exhibitions, films, concerts, recitals, festivals, performances and other unusual activities, as well as unique bars, restaurants and other spots worth visiting. You can visit several museums including the Museo Nacional del Prado, the Museo 58

Thyssen- Bornemisza and the Centro Nacional de Arte Reina Sofía. Look at the culture tab at http://www.esmadrid.com to get full information about them, as well as other cultural, nightlife and youth content. Tirar cañas is much more than pouring beer into a glass: there are few cities in which the art of beer pouring is more debated than in Madrid. Placing the glass, letting the beer rest, the correct temperature, the foam, etc. Explore the wonderful taverns in the traditional neighborhoods of La Latina and Lavapiés, true shrines to the caña and the tapa, to enjoy this Madrid tradition. In Madrid, getting together with friends for a bite to eat can end up becoming an endless tasting menu of the city s exquisite cuisine. Don t miss the cocido madrileño stew, a regional specialty, or the typically Spanish street life that makes downtown Madrid such a great place to be at night, a reflection of the warm and welcoming nature of the city and its people. 8.2.1. Cinemas and theaters. In Madrid there is a wide variety of cinemas and theaters. The most well-known are on Gran Vía. Leisure guides have all the listings 8.2.2. Nightlife. Here are some neighborhoods where you can sample Madrid s nightlife. SANTA ANA HUERTAS: Right near Puerta del Sol is one of the most popular areas for nightlife in Madrid. It has theaters, beer halls, tapas bars, restaurants and pubs that stay open until late. The atmosphere is a mix of ages and nationalities, but it is definitely a good option if you don t want to be moving around between neighborhoods. Plaza Santa Ana is the hub of the area, which continues down Calle Huertas and the surrounding streets. MONCLOA ARGÜELLES: There is a young atmosphere at the tapas bars from early in the evening until late at night. Located in the northwest of the city, it is the quintessential university area because it is very close to universities and student residences. MALASAÑA: In times past it was the cradle of the Madrid movida movement in the 1980s, centered around the Plaza del Dos de Mayo. It is the city s alternative area, with rock bars and affordable prices compared to other neighborhoods. CHUECA: Restaurants, bars and outdoor seating with a lively cosmopolitan atmosphere right in the center of Madrid. Not so long ago it was one of those areas to avoid, but since the early 1990s a steadily growing gay community has been largely responsible for changing the face of the neighborhood, renovating buildings, opening up new businesses and turning it into what is now known as Madrid s gay neighborhood. It centers around Plaza de Chueca. Its Gay Pride festivals held in late June have become famous. 59

ALONSO MARTÍNEZ: The hub is Plaza de Santa Bárbara, which is surrounded by typical beer halls and pubs, all with different atmospheres. AZCA: Located in one of the city s most modern areas, alongside Paseo de la Castellana and near the Santiago Bernabéu stadium. There are many basement clubs and pubs in the neighborhood. Calle Orense is known for its salsa bars and Avenida de Brasil for its large nightclubs where people stay out until morning. 8.3. Customs and opening hours. About opening hours: it is common to go to bed between 11 and 12 pm or even later, though this doesn t mean you don t have to get up at 7 or 8 in the morning. The siesta is a very Spanish custom of having a nap after eating lunch, although these days it has fallen into disuse. Shops normally close in the afternoon between 2 and 5 pm, but shopping centers stay open all day from 10 am to 9 pm. Breakfast: the Spanish breakfast is usually very light. It often consists of coffee and toast. Lunch: is the biggest meal of the day. It can start between 2 and 3:30 pm. Dessert is often fruit, as sweet desserts tend to be reserved for special occasions. Dinner: dinners are usually light and quick. Dinner times range from 9 to 11 pm. 8.4. Map of the city. Visit the following pages to find any address in Madrid: http://www.callejeromadrid.eu http://www.gomadrid.com 60

Ribera de Curtidores C. XII O DE CTORIA MBIADOR SPORTES TRO MONCLOA bledo utiérrez tamirano TEMPLO DE DEBOD IÓN E PÍO PRÍNCIPE PÍO RÓN BASÍLICA DE SAN FRANCISCO EL GRANDE PALACIO DE LIRIA Pl. de las Comendadoras VENTURA NOVICIADO RODRÍGUEZ METRO METRO CUARTEL DE CONDE DUQUE PLAZA DE ESPAÑA MUSEO METRO CERRALBO Plaza de España SENADO CONVENTO DE LA Jardines ENCARNACIÓN de Sabatini MUSEO MUNICIPAL MONASTERIO Plaza DESCALZAS REALES de Oriente PALACIO REAL Plaza METRO ÓPERA TEATRO Isabel II SOL REAL SOL Plaza de Puerta METRO la Armería del Sol Plaza COMUNIDAD Herradores PALACIO DE MADRID CATEDRAL DE PLAZA LA ALMUDENA AYUNTAMIENTO MAYOR i Plaza PALACIO DUQUES Sta. Cruz e Atenas DE UCEDA PALACIO VIADUCTO DE STA. CRUZ Campo el Moro aseo de Alejandro Calle Hilarión Parque de la Montaña Calle Donoso Cortés Jardines de Las Vistillas Pl. Francisco Morano Calle de Calle Calle del Tutor M Andrés Glorieta de Pirámides Guzmán El Glorieta METRO Puerta de Toledo PTE. DE TOLEDO Fdez. de los Ríos C. Fernando El Católico Calle Meléndez Valdés Calle Rodríguez San Calle M. de los Heros ués de Urquijo del Buen Suceso Calle Quintana ares eto ES de METRO CALLE DE PRINCESA Ferraz Rey Francisco CUESTA Melancólicos DE Paseo Imperial Dumas Calle Víctor Pradera C. L. LA Fernanda V. Rodríguez S. VICENTE Redondilla Gran Vía de San Francisco RONDA SEGOVIA ERIAL GAZTAMBIDE ARGÜELLES M - 3 0 METRO RGÜELLES Blasco de G Calle Plaza de La Paja Pl. Puerta de Moros Calle Galileo CALLE ALBERTO CALLE Sta. Casilda los Pontones Calle BAILÉN C. IGLESIA S. MARCOS Reloj SEGOVIA C. San Francisco C. Ángel Paloma C A L L E T O L E D O ARAPILES i Paseo Santa Leganitos C. Bola Sacramento PUERTA DE TOLEDO Paseo Olmos C. Humilladero Plaza Ortega y Munilla Calle V Plaza de S. Miguel C. de la Pasa Segovia Cava Baja Arganzuela CALLE PUERTA TOLEDO PIRÁMIDES METRO C. de Melilla Cava Alta Pl. Conde Valle Suchil C. Glorieta de Quevedo Pl. Dos de Mayo Glorieta de Bilbao Pl. de S. Ildefonso UNIVERSIDAD Pl. de Cascorro Magallanes Pedro Calle SAN BERNARDO METRO Glorieta Ruiz Jiménez Cruz AGUILERA Conde Duque Reyes C. C. Calle de Amaniel Noviciado R. León Sta. CALLE G R A N V Í A C. Espíritu Calle C. de la C. M. Malasaña Tesoro Madera TIRSO DE MOLINA METRO Pl. Tirso de Molina Calle IGLESIA S. ANTONIO DE LOS ALEMANES Pl. del Carmen EMBAJADORES METRO Glorieta de Embajadores Eloy Gonzalo Plaza Olavide Red de San Luis Glorieta Pintor Sorolla REAL ACADEMIA BELLAS ARTES Plaza de Sta. Ana EMBAJADORES Plaza de Lavapiés Calle de Viriato Cardenal C. Divino Pastor Calle de la Palma del Luna Calle J. del Valle Pez Calle Silva C. del Arenal TOLEDO Ruda Ana Carnero MAYOR C. Baja Calle Carmen C. Preciados Bolsa Concep.Jerónima C. Colegiata Duque de Alba C. de las Acacias Encomienda Rodas Calle de Mira el C. del Casino Calle Ercilla Calle de las Peñuelas CalleLaurel Paseo de la Esperanza Calle Arganda C. C. de C A L Sol Calle de CARRANZA SAN BERNARDO R O N D A D E T O L E D O METRO QUEVEDO Santo Barco S. Pablo Desengaño SANTO DOMINGO METRO CALLAO Plaza de METRO Plaza Sto. Domingo del Callao GRAN VÍA LATINA METRO METRO ACACIAS ACACIAS G R A N CALLE Relatores Embajadores Lavapiés Cisneros Calle C. Montera Mesón de Paredes Carretas Sombrerete Palafox Calle Martín de Vargas arvajales Trafalgar Juan de Austria TRAFALGAR Calle Manuel Silvela Calle Luchana Fuencaral MUSEO ROMÁNTICO San Mateo Calle de Hortaleza MUSEO SOROLLA Plaza Alonso Martínez ALONSO MARTÍNEZ METRO Plaza Sta. Bárbara BANCO Plaza de DE ESPAÑA Cibeles IGLESIA DE METRO SAN JOSÉ BANCO DE SEVILLA ESPAÑA CONGRESO MUSEO THYSSEN- CORTES BORNEMISZA ANTÓN MARTÍN METRO Plaza Antón Martín Cabeza Calvario Calle delamparo Calle Embajadores Glorieta Sta. María de la Cabeza Covarrubias Calle San C. de Calle Infantas C. de Gracia Carrera San C. de la Cruz Ave María C. de Valencia Calle de C. Echegaray L E V Í A C. Buenavista Paseo Pelayo Calle General CASA DE LOPE DE VEGA Paredes Plaza de la Villa de París METRO Pl. de COLÓN las Salesas JUSTICIA CENTRO DE ARTE REINA SOFÍA Martínez Campos Rafael Calvo RUBÉN DARÍO METRO Gta. de Rubén Dario Paseo Eduardo Dato Calle Gral. Arrando Marcos Calle de Argumosa Calle Sebastián Elcano Palos C. Salitre C. de S A N T A E N G R A C I A CALLE SAGASTA METRO BILBAO METRO METRO TRIBUNAL METRO LAVAPIÉS CALLE Mejía Lequerica C. de los Jerónimo C. del Prado Calle de las Huertas PASEO METRO METRO IGLESIA C. de METRO CHUECA la C. Caracas CASA DE AMÉRICA (PALACIO DE LINARES) PUERTA DE ALCALÁ MUSEO NAVAL Pl. de BOLSA la Lealtad MUSEO DEL PRADO Pl. del Emperador Carlos V C. Jénner M. de Riscal Calle de Zurbarán Calle de Almagro Fernando El Santo C. Castaños C. Argensola Madrazo C. de Moratín S. Ildefonso Vizcaya Frontera Plaza de Colón Jardines del Descubrimiento BIBLIOTECA RECOLET NACIONAL MUSEO ARQUEOLÓGICO MUSEO DE ARTES DECORATIVAS MUSEO DEL EJÉRCITO CASÓN DEL BUEN RETIRO IGLESIA DE LOS JERÓNIMOS Real Jardín Botánico Calle Áncora Canarias Calle Calle Tarragona Calle Ferrocarril Ciudad Real Piamonte C. C. Calle Gral. Palanca Calle del Barquillo DE ATOCHA CALLE GÉNOVA C. Almirante Alameda C. Almadén Santa Isabel RDA. ATOCHA RDA. VALENCIA i P R A D O STA. MARÍA DE LA CABEZA Prim D E L Calle de las Delicias PASEO PA S E O DE Murcia Miguel Ángel ALMAGRO Recoletos RECOLETOS ALCALÁ METRO PALOS DE MOGUER C. Moyano P. ATOCHA ATOCHA-RENFE METRO PALOS DE LA FRONTERA Gta. de Emilio Castelar PA S E O D E L A C A S T E L L A N A Calle de Alfonso INFANTA METRO ESTACIÓN DE ATOCHA Calle Calle de Calle Bustamante Serrano Calle Calle Calle Méndez Álvaro Claudio SERRANO METRO Coello Calle C. Ramírez Prado C Cal Ca P. Duque de Fernán ISABEL RETIRO MET P E C P. AV AT

8.5. Tourist attractions. 8.5.1. Sightseeing in Madrid. Culture can be found around every corner in Madrid. You can find everything from the countless art galleries in Chueca and Malasaña to three of the world s major museums on the Paseo del Arte. Located on Paseo de la Castellana are the Museo del Prado, the world s second largest museum; the Museo Thyssen-Bornemisza, the world s largest private collection; the Centro Caixa Fórum; the Mapfre Recoletos exhibition center; and, of course, the Museo de Arte Contemporáneo Reina Sofía, home to Picasso s Guernica. The best way to visit these temples of art is with the Madrid Card, the official cultural card of Madrid with special entry to save you from having to wait in lines. The other Madrid is without a doubt a magical city that is full of history. Discover its mysteries: the strange sounds of the Casa América, the Casa de las Siete Chimeneas, and the Fallen Angel sculpture, located exactly 666 m above sea level in El Retiro Park, the green lung of the city. But Madrid is much more. Tour the plazas where the Inquisition executed heretics, or explore the city s historical center and its most emblematic sites: Puerta del Sol, Plaza de la Villa, Plaza Mayor, San Miguel Market and the entire Los Austrias neighborhood. Art, flamenco and bullfighting are also essential elements of Madrid and some of its main attractions for visitors. de la Morería, the oldest in the world; Torres Bermejas where flamenco icon Camarón de la Isla performed; the emblematic Café de Chinitas and the modern Las Carboneras are some of the best examples. Closely related to flamenco is La Fiesta Nacional : bullfighting. Madrid has the largest and most important bullring in Spain: Las Ventas. Sports have put Madrid on the national stage. Lovers of soccer can get a close look at the churches of Real Madrid and Atlético de Madrid. In short, Madrid is a city that intermingles culture, tradition, modernity and a different way of seeing, tasting and feeling. 8.5.2. Sightseeing around Madrid. Madrid s excellent road and rail connections put it at under an hour from several monumental cities. These include the former imperial capital of Toledo. You can also take a day trip to the El Escorial Monastery, a masterpiece of Herreran artistry in the town of San Lorenzo, or visit the medieval cities of Ávila and Segovia on a single trip. It is a region brimming with culture, including other cities such as Cuenca with its Casas Colgadas and its Ciudad Encantada, Alcalá de Henares, with its magisterial cathedral, university and Cervantes house museum; and Aranjuez with its Royal Palace, a former summer residence of Spanish royalty. The most famous flamenco venues both inside and outside Spain are in Madrid: Corral 62

8.6. More useful information that you will need in Madrid. Telephone calls To call Madrid from your country of origin you will need to dial Spain s international calling code 0034 and the Madrid prefix 91 before the landline telephone number. For example: 0034 91 654 32 10. Electricity The electricity supply is 220 V in Spain and the plugs have two round pins. If you come from the United Kingdom or Ireland, where the electricity supply is 240 V and the plugs have three pins, you will need an adapter to use your electrical devices. Water The water in Madrid is potable. It is perfectly safe to drink. 8.7. Useful links, addresses and telephone numbers. State Meteorology Agency: http://www.aemet.es/ GUIDES FOR MADRID TOURISM AND NIGHTLIFE: Websites with free activities in Madrid: http://www.esmadrid.com/ http://www.madridgratis.net/ http://madridfree.com/ Other useful pages: http://guiaspunto.com/ http://madriddiferente.com/ http://madrid.lecool.com/ MADRID CITY COUNCIL WEBSITE: http://www.madrid.es/ COMMUNITY OF MADRID TOURISM: http://turismomadrid.es/ 63

USEFUL ADDRESSES AND TELEPHONE NUMBERS CONTENTS 9.1. List of important addresses and telephone numbers. Information about procedures for entering Spain. Ministry of the Interior 900 150 000(*) Public information (Madrid City Council) 010 Public information (Community of Madrid) 012 Spanish Government Information 060 www.060.es Telephone information service 11818 International telephone information service 11825 Civil Guard 900 101 062(*) National Police 091 Municipal Police 092 Fire department 080 Community of Madrid emergencies, fire department, national police, municipal police 112 Medical emergencies (Insalud) 061 Red Cross 902 222 292(*) - (+34) 91 522 22 22 24-Hour Pharmacies 010 Traffic information 011 Traffic police reports 902 508 686(*) Lost and Found (+34) 91 527 95 90 64

Taxi (+34) 91 447 51 80 - (+34) 91 371 21 31 (+34) 91 405 12 13 - (+34) 91 547 82 00 Transportation information service 012 Adolfo Suárez Madrid - Barajas Airport 902 404 704(*) - (+34) 91 321 10 00 RENFE (Train) 902 240 505(*) EMT Buses 902 507 850(*) - (+34) 91 406 88 10 South Bus Station (+34) 91 468 42 00 Metro 902 444 403(*) (+34) 91 779 63 99 Community of Madrid Tourist Office 902 100 007(*) Madrid Tourist Office 902 100 007(*) Youth Institute (INJUVE) C/ José Ortega y Gasset, 71 28006-Madrid Telf.: (+34) 91 363 77 00 http://www.injuve.mtas.es Regional Youth Information and Documentation Center (CRIDJ) Pº de Recoletos 7-9, planta baja 28004 - Madrid www.madrid.org/inforjoven correo.cridj@madrid.org Telf.: 901 510 610(*) Sol Youth Information Office Estación de metro Sol, vestíbulo principal Horario: lunes a viernes, de 8.00 a 20.00 h ininterrumpidamente. Telf.: (+34) 91 521 95 11 Embassies Información diplomática de lunes a viernes de 9:00 a 14:00 horas facilita información sobre las sedes diplomáticas en España y de España en el extranjero. Telf.: (+34) 91 379 96 00 www.embajada-online.com (*) Telephone numbers that begin with 800 or 900, and with 901 or 902, can only be called from inside Spain. 65