Dental Services in A brief guide to accessing the right service for you and your family.
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Contents Dental Services Available to You Family Dentists Hospital Dentists PCT Dental Services A Guide to the PCT Salaried Dental Service The Dental Team Services We Offer Appointments Making an appointment Reminders Cancellations Opening Hours Out of Hours & Emergency Treatment Your Rights and Responsibilities Comments Dental Clinic Contacts Other Contacts Cost Keeping Your Teeth & Gums Healthy p4 p4 p5 p5 p6 p7 p8 p9 p10 p11 p12 p14 p15 p15 3
Dental Services in If you need to see a dentist in for regular check ups and treatment you can choose who you want to go and see. General Dental Practitioners (Family dentists) PCT Salaried Dental Service Hospital Dental Service* You are advised to visit a dentist regularly whether you have natural teeth or wear dentures so that they can assess your oral and general health. As more and more people are keeping their own natural teeth nowadays it is very important to look after them. * The hospital dental service do not offer routine check ups and treatment, but you may be referred here. Family Dentists (General Dental Practitioners) Family dentists see all sorts of people for treatment but you may have special needs that they cannot meet. These dentists can refer you to the PCT dental service if you or they feel that you need more specialised care. There are 36 NHS General Dental Practices in that you can access. They welcome new patients of all ages and joining is free. You can get help to find a family dentist by ringing 01902 445378. Or look online at http://www.nhs.uk/servicedirectories/ pages/trust.aspx?id=5mv&v=3 4
PCT Salaried Dental Service We provide NHS dental services for people who cannot attend a family dentist and who are registered with GPs. We are used to treating people with special needs and have the time to spend with people who need extra time spent with them so that they can have dental treatment. You can be referred to our service by your current dentist, or you can ring us yourselves to make an appointment. You should either ring your local clinic or the Dental Management Office will help you to find a suitable appointment. Hospital Dental Service You may need to be referred for more specialised dental treatment by your dentist. You may need to visit New Cross Hospital or the Birmingham Dental Hospital. This will depend on your needs and whether the local dentist can meet these needs. 5
WOLVERHAMPTON CITY PCT DENTAL SERVICES A Guide to our Dental Services for New and Existing Patients Welcome to City PCT dental service. This leaflet contains information about the services we provide, also how to make an appointment and who to contact for further information or assistance. You can check one of the following sections to find the information you need: The Dental Team Services Available for People with Special Needs Appointments Practice Opening Hours Out of Hours and Emergency Treatment Your Rights and Responsibilities Costs Useful Contacts Keeping Your Teeth and Gums Healthy The Dental Team At City PCT Dental Service our dentists, dental nurses, dental hygienists, dental therapists and reception staff will always aim to provide a high standard of care and service for patients. Our service is fully accessible for disabled patients. 6
Services Available for People with Special Needs This includes any physical or mental illness or disability that prevents them receiving dental care from a General Dental Practice. If you are housebound, dental care could be provided at home, including some older people who are recognised to be unable to access a regular Dentist. We have several clinics in and offer: Experienced dentists in local clinics Senior Dentist for people with special needs Oral Health Promotion team Mobile dental unit visits adult day centres Inhalation sedation for anxious children and special needs patients Home visits for people who are housebound The service is available on self referral or referral from Health professionals including General Dental Practitioners, General Medical Practitioners, and other staff. NHS dental treatment includes all the treatment you need to have a healthy mouth. You may have to pay NHS Charges for your treatment unless you are exempt. We do not provide any private treatment. 7
Appointments Making an appointment If you ask us for an appointment, we will try to offer you one as soon as possible at a convenient time. You can make an appointment by phoning your local clinic (locations and numbers below) or the dental management office 01902 444182. You can choose which dentist you would like to see at the clinic, including your regular dentist, but please note that this will depend on the appointments available. Reminders and recalls At the end of your course of treatment, your dentist will discuss with you when you will need to see a dentist again. Our dentists all follow guidelines issued by the National Institute for Health and Clinical Excellence (NICE). This means you will attend as often as is needed to keep your teeth and gums healthy. Either an appointment or a reminder to phone the clinic for a check up appointment will be sent to you and we can work with carers to make sure you are able to attend. Cancellations If you cannot keep your appointment please let us know as soon as possible so that we can give the appointment to someone else. 8
Practice Opening Hours The PCT Dental Service is open: Monday, Tuesday, Wednesday, Thursday and Friday*: Morning: 8.30am 12.30pm Afternoon: 1.30pm 5.00pm * Fridays: clinic closes at 4.30pm Out of Hours and Emergency Treatment If you are a patient of our service and have a problem with your teeth mouth or gums you will normally be seen on the same day. You may need to go to a different clinic depending on the availability of the dentist. For people who do not have a regular dentist we run an emergency service from one of our clinics. Please phone 01902 444111 (Bilston Dental Clinic) to contact the service for advice. Emergency Treatment If you need urgent treatment outside of the opening hours you can contact NHS Direct on 0845 46 47. A dentist is available to treat dental emergencies in on weekends and Bank Holidays by calling 07774 778597. Please phone this number between 9.00am and 11.30am. All calls are triaged and only the most urgent cases are seen. 9
Your Rights and Responsibilities You are entitled to A thorough examination of your mouth, teeth and gums A full explanation of your treatment options A written treatment plan (including costs) * Information about NHS charges displayed in the waiting room Advice on how to keep your teeth and gums healthy Information about this practice and the services available A care and treatment summary if you decide to transfer to another dentist Make a complaint if you are not happy with your treatment and care You are responsible for Giving at least 24 hours notice if you have to cancel or change an appointment. We will not charge you for missed appointments but if you keep missing your appointments we may no longer be able to offer you treatment. You will be given advance notice of this Following your dentist s advice to prevent tooth decay and gum disease Paying your bill promptly Bringing proof of entitlement when claiming help with the cost of NHS treatment. If no proof is shown your eligibility will be checked. Treating our staff with courtesy and respect 10
Your dental records Your dental records will remain confidential and safe with us. We may need to release these to City PCT or the NHS Business Services Authority so they can check on the quality of work we are doing. We will try to contact you before releasing your dental records to another organisation. Comments About our service If you have any comments about our service, please contact: Jane Davies-Slowik, Clinical Director Dental Management Office Pennfields Medical Centre Upper Zoar Street Pennfields WV3 0JH Telephone: 01902 444182 If you are not happy with the service you receive you can raise this verbally or in writing with the Primary Care Trust or Patient Advice and Liaison Service (PALS) at your PCT. City PCT Dental Services have agreed with City PCT to provide NHS dental services. The contract for these services is held by the Clinical Director of this service. 11
Dental Clinic Contacts PCT Salaried Dental Service Locations: Ashmore Park PCT Dental Service Ashmore Park Health Centre Griffiths Drive Ashmore Park Wednesfield WV11 2LH Tel: 01902 444102 Bilston NHS Dental Access Centre Bilston Health Centre Prouds Lane Bilston WV14 6PW Tel: 01902 444111 Pendeford Dental Clinic Pendeford Health Centre Whitburn Close Pendeford WV9 5NJ Tel: 01902 575226 12
Phoenix NHS Dental Access Centre Phoenix Health Centre Parkfields Road WV4 6ED Tel: 01902 444112 Primrose Lane Dental Clinic Primrose Lane Health Centre Primrose Lane WV10 8RN Tel: 01902 444689 Wednesfield Dental Clinic Alfred Squires Health Centre Alfred Squires Wednesfield WV11 1XU Tel: 01902 575223 Whitmore Reans Dental Clinic Whitmore Reans Health Centre Lowe Street Whitmore Reans WV6 0QL Tel: 01902 444460 13
Useful contacts Dental Management Office, Mobile Dental Unit or Oral Health Promotion Team Pennfields Medical Centre Upper Zoar Street WV3 0JH Tel: 01902 444182 Other contacts: PALS Patient Advice and Liaison Service City Primary Care Trust Coniston House (West Entrance) Chapel Ash WV3 0XE Tel: 01902 445378 Fax: 01902 444877123 pals@wolvespct.nhs.uk Local NHS services NHS Direct - go to NHS Direct Interactive on digital satellite TV, visit www.nhsdirect.nhs.uk or Tel 0845 4647 NHS Counter Fraud Service For more advice on receiving help with the cost on NHS dental treatment, go to www.cfsms.nhs.uk and click on Entitled to help with NHS costs. 14
Costs All NHS dentists will have a simple charging system with 3 charging bands depending on the treatment required and a written treatment plan can be obtained at the time of your check up. You may not have to pay if you have NHS Exemptions. Charges in Band 1-16.50 Band 2-45.60 Band 3-198.00 Keeping Your Teeth and Gums Healthy: Brushing your teeth and gums twice a day with a pea sized blob of fluoride toothpaste, spit out but do not rinse. Dentures should be brushed at least once a day with a toothbrush and liquid soap and left in a glass of water overnight. Fizzy cleaning tablets in water can also be used; left in for the time recommended by the manufacturer written on the package. If you have any sore spots or ulcers in your mouth for longer than 2 weeks you should get advice from your Dentist. Eating a healthy diet is also very important. Eat lots of fruit and vegetables, keeping sugary snacks and drinks to mealtimes only to protect your teeth. 15
Created by City PCT Dental Service, Community Learning Disability Team - Adults, Community Learning Disability Team Child & Adolescents and the Research and Development Department 2010 16