Position: IT-security and IT-Operations consultant (ITIL) Year of Birth: 1963 Education: 1983 Mathematic-physics graduate from High School (Horsens Statsskole) 1985 Trade school (HH) (Horsens Handelsskole) 1987 Bank assistant (DanskeBank) 1994 Bachelor Organization / IT (Handelshøjskolen in Copenhagen) 2004 CISSP (Certified Information Systems Security Professional) (Expired) 2005 ITIL (IT Infrastructure Library) 2006 ITIL Change- Release & Configuration practitioner 2009 ITIL V3 Foundation 2010 Prince 2, Foundation and Practitioner Management experience: Profile: 19 years as manager and project manager. Experienced manager in both department management and project management. Has a very good overview over architecture in the LAN environment. Flemming has a very strong drive and is able to initiate and maintain new ideas and changes, with focus of the project goal and the business- opportunities and requirements. As a person FMA is an open, honest and reliable consultant who puts much time and effort into communication with the clients. Key Qualifications: Operations consultant (ITIL) One of Flemming s main areas is the role of operations consultant, here he has helped more than one client, having the structure and documentation of IT-operations in place, as well as getting control of the IT-operational processes and tasks, using ITIL as the framework. IT security specialist (ISO 17799 and DS484:2005) For a while now, Flemming has been working with IT-Security with DS 484 and ISO 17799 as the referential framework (Actually Flemming was working with Danish Standard to develop the new DS 484). Helping clients getting IT secure on an overall level, and in operations especially. Project Manager: Flemming has much routine as a project manager, due to his managing of several small and medium sized projects. These projects, have covered implementation, operations as well as traditional development projects. Interim manager Before Flemming started as a consultant and as a consultant he has mainly occupied management position, either as project manager or as a line manager. Therefore Flemming is regarded as a business manager with much routine. FMA IT Rådgivning Aps - Christiansdal 40, 2610 Rødovre - 2462 9326 - www.fma.dk CVR nr. 25 49 01 42 Bankforbindelse Danske Bank - Konto 3312160684 Side 1 af 12
Branches Financial IT-consulting IT-operation Managerial functions Project management Project management Project management Manager Manager (IT) Infrastructure Implementation System development System test IT departments Consulting departments Languages Danish English German Scandinavian Level I am Danish! Speak, write, understand and can negotiation Speak and understand, write a little Speak and understand Project Experience 10/2014 04/2015 JN Data A/S, Roskilde Task/Project description: Project Manager and process consultant Improving ID Management implementation. Project Manager for implementing ID Management system. Designing Processes for ID Management. Assisting the Security Officer in improving the overall IT Security. Task manager on task outsourcing Crypto tasks to 3. Part. Temporary system implemented to handle user management including supporting processes. Side 2 af 12
11/2012 09/2014 Damco A/S, Copenhagen (A part of the AP Møller Maersk group) Task/Project description: ITIL Transition Manager and Application Management team lead. Review of existing processes: o Application Change Management. o Application Release Management. Draft templates to use for handing over to Operations. Assist the IT projects documenting for Operations. Ensure adequate resource availability in Application Lifecycle Management at handover. Participant in implementing a new ITSM tool. Acting as Application Lifecycle Manager and team lead for minor departments. o Participating in the selection of a new Service Management system (ServiceNow) o Responsible for implementing applications into the operations environment. o Responsible for the daily financial transaction concerning the application. o Daily management of other Application Lifecycle Managers. o Member of the Management board for the Application Lifecycle Management department. New ITSM (ServiceNow) implemented alongside the Incident Management process. Governance around ServiceNow implemented. New Master Data Management application implemented and to processes required to manage the application. 09/2011 10/2012 Falck Denmark A/S, Copenhagen Task/Project description: ITIL consultant Design the following ITIL processes: o Incident Management o Major Incident Management o Change Management o Asset Management Describe roles, responsibilities and KPI s for the processes Implementing the processes into a ITSM system (Nilex) Be a part of the ongoing development and usage of Nilex Act as sparring partner in describing the IT Operations strategy. Acting as interim manager for the Service Management department. Structuring IT operations processes. Acting as interim manager for the Service Desk. Processes and supporting material was developed and implemented into the organization and the ITSM system (Nilex). Side 3 af 12
05/2011 06/2011 Fujitsu A/S, Ballerup Task/Project description: ITIL consultant Design ITIL processes Re design ITIL processes Draft bid for ITIL operations on an outsourcing contract Processes and bid material delivered on time and in agreed quality. 02/2011 04/2011 Storage Management A/S, Havdrup Task/Project description: IT Security and ITIL Consultant Advice Storage Management clients on structuring of IT Operation. Advice Storage Management clients in general IT security issues, based on IS 27002 and the Danish equivalent DS484. Ensure that the strategic IT decisions are anchored in the daily tasks in the IT departments. Aid the clients in documenting the IT infrastructure, by use of ITIL. Acting as consultant in the development of StoMan-InfoNet, a system for documenting IT Disaster and Recovery plans and IT infrastructure. Implementing StoMan-InfoNet at Storage Management clients. Clients were adviced. 10/2010 01/2011 Dong Energy A/S, Hørsholm Task/Project description: Technical Writer in assessment project Perform assessments in the project Structuring the uncovered project documentation Perform interviews with stakeholders and project members Performing follow up on project colleagues Draft the final report Assessment from the project was handed over on time and with management satisfaction. Side 4 af 12
04/2010 10/2010 Saxo Bank A/S, Copenhagen Task/Project description: Change, Release and Configuration Manager Implement Release Management in Saxo Bank Daily management of ongoing releases Describe the Release Management process Adjusting the Change process. Daily Change Management Go through the data in the Saxo Bank Service Center system Control the further development of the Saxo Banks Service Center system Run the job of redesigning the Change and Configuration Management processes The foundation for a new Release Management process was established and the Change Management process was adjusted. At the same time the data in Saxo Bank Service Center System was adjusted. Furthermore a both long term and short term Forward Schedule of Changes was established. 11/2009 03/2010 Fujitsu Services A/S, Copenhagen Task/Project description: Transition Manager Act as manager of the Fujitsu transitions teams Be a part of the day to day management in IS Core Conduct ongoing status meetings with the project managers of the transitions teams Participate in internal and external steering committees Draw up processes and standards for future transitions Fujitsus ongoing projects were cept running, but the development of future processes and standards were put on hold due to many transition projects. 06/2009 10/2009 Fujitsu Services A/S, Copenhagen Task/Project description: ITIL process consultant Working through and a SKI contract Drafting an Operations handbook Documentation of KPI s Setting up KPI measuring Setting up KPI reporting Writing a test manuscript for testing processes Testing processes Operations handbook written. KPI s documented and the measuring of KPI s implemented with successful reporting. Side 5 af 12
01/2009 05/2009 TietoEnator, Copenhagen Task/Project description: ITIL process consultant Handover of the department to new manager Process review of Configuration Management and Problem Management processes Updating the above processes Design of draft for CMDB Implementing the first version of the CMDB Implementing Problem Management into Incident Management tool Training and educating staff in Configuration and Problem Management Ensuring integration to Incident Management and Change Management Department handed over to the new manager successfully. First version of CMDB was implemented. 05/2008 12/2008 TietoEnator, Copenhagen Task/Project description: IT Operations Manager Manager of 35 40 employees, spread over 3 departments Restructuring of the department. Hiring new employees. Implement Change Management. Continuing the development of the ITIL processes. Create overview of the resources and how the were used. Participating in the drafting of Service Level Agreements (SLA) The ITIL Change Management process was implemented and a new organization was designed and implemented. The new organization with more focus on management.. The development of processes and tools for resource management. 02/2008 05/2008 Sirius IT, Copenhagen Task/Project description: ITIL process and IT security consultant Draw up ITIL processes together with the client. Basic ITIL training of the client. Beeing a part of the design of a new service catalogue. Initiating the plans for the IT security work in SiriusIT Planning and preparing Sirius IT for a IT security audit. Documented processes, a revised service catalogue, the work of IT security was structured and the structure of the future IT security plans were drafted. Side 6 af 12
12/2006 10/2007 BRFkredit, Copenhagen Task/Project description: Interim Head of IT Operations Draw up revise Change and Release policies. Be a part of the IT Management Start up documentation process. Act as the day to day manager of IT Operations (16 employees). Staffing four new employees for the department. Revised processes and a fully staffed department 11/2006 12/2006 Nordea, Copenhagen Task/Project description: Release manager Design release plan for major project. Coordinate plan. Act as quality gate. Due to lack of resources, I left the project prior to project end. 11/2005 09/2006 Siemens Business Services, Copenhagen Task/Project description: IT security and ITIL consultant Draw up ITIL processes for Siemens clients. Participate in the implementation of Incident Management. Participate in the implementation of Change Management. Participate in the implementation of Release Management. Draw up the design of a long term CMDB and Configuration Management. Drawing up IT operation plans. Participating in the designing of IT security concerning Siemens Clients. Project management of small ITIL projects. Teaching ITIL Foundation at DTI Designing processes for several ITIL disciplines. Side 7 af 12
05/2005 11/2005 Aggrit A/S, Copenhagen Task/Project description: IT security and ITIL consultant Advising the clients of Aggrit in the structuring the IT operations in LAN environments. Advising and teaching the clients of Aggrit how to secure IT, in general, with ISO 17799 in mind. Advising the clients of Aggrit in how to structure IT operations. Helping the clients of Aggrit, documenting their IT infrastructure by using ITIL. Acting as an active partner towards the management in Aggrit. Assisting in the development of Aggrits strategic tool i-suite.net. A system build to document IT infrastructure. Helping the clients of Aggrit, implement i-suite.net. Brought in several new clients for Aggrit. Developed i-suite.net to a revised version. 02/2005 04/2005 Danske Bank, Copenhagen Task/Project description: Project secretary The tasks was primarily documenting, structuring and coordination. Assisted in giving a better overview of the documents required for the two new Irish banks. 10/2004 12/2004 BRFkredit, Copenhagen Task/Project description: Operations and security consultant, insourcing IT-operations for the LAN Designing a structure for documentation and structuring the IT-operations Drawing Process diagrams for the tasks Making sure the structure conforms with the principles of ITIL Making sure that the processes conforms to the IT-security standards DS 484 and ISO 17799 Arranging meetings and writing minutes. Designing Lotus Notes applications to support the IT-operation structure Drawing up awareness campaigns for the new structure We are in the middle of the process so nothing can be said for sure, but it seems that BRFkredit are getting a much better documentation and overview of all the systems and tasks in keeping these operational. Side 8 af 12
07/2003 02/2004 BRFkredit, Copenhagen Task/Project description: Project Manager, implementing two PKI servers Defining the requirements for the implementation Calculating the costs of keeping the two servers alive Describing the scope of use for the client. Laying out project plans Follow-up on all the stages and tasks in the project Informing management of progress and problems Coordinating the implementation with the company handling the outsourced IT-operation for BRFkredit. Coordinating the writing of documentation for the systems running on the two servers. Based on the calculations of price and use, BRFkredit decided NOT to implement PKI, but instead to implement a more well known method of authenticating the clients. The project has been put back to life, since BRFkredit has found additional use for PKI, witch means that the ROI will be acceptable. 02/2003 06/2003 BRFkredit, Copenhagen Task/Project description: Interim IT security manager Writing an overall risk assessment for BRFkredit Document and solve all reported IT security incidents Getting the IT security focus group back together and working Clearing the desk for the new permanent IT security manager Handling over the chair to the IT security manager I had the desk cleared for the new IT security manger, meaning that no outstanding IT security incidents was left, an overall risk assessment was written, outlining the critical points for the new manager to start with. And finally the IT security focus group was back together again and working. In addition I left a proposal on how to structure the work with IT security in BRFkredit. 10/2002 01/2003 ATP, Hillerød Task/Project description: Test manager testing a Unit Link system Laying out project plans in cooperation with the testers Follow-up on all the stages and tasks in the project Holding two weekly project meetings with the testers Informing management of progress and problems Coordinating the different tests versions with the developers Due to lack of resources and a large work pressure, not all the functionality was tested properly and the production version was somewhat limited. Side 9 af 12
07/2002 09/2002 Forsikringens Datacenter, Copenhagen Task/Project description: Project management of the development of a Unit Link system. Laying out project plans in cooperation with the developers Follow-up on all the stages and tasks in the project Holding weekly project meetings Informing management of progress and problems The system was developed and delivered on time, but the client (ATP) had too few resources to test the application thoroughly. 02/2002 06/2002 FSP (FinansSektorens Pensionsselskab), Copenhagen Task/Project description: Test-manager for the test of a system for life-insurance and pensions Describing the test manuscript Making project plans for the test In association with the contractor (Forsikringens Datacenter or FDC), keep track of the error reports Prioritizing the error reports Functioning as the liaison officer between FSP and FDC The above operations was structured by the use of MS excel, since no other tool was available. The main functions of the system were tested and the system was set into production. 12/2000 11/2001 BRFkredit, Copenhagen Task/Project description: Operations and security consultant, helping the client making the IT-department more secure. Analyzing reports from the IT-accountant Interviewing employees regarding the tasks they carry out Drawing process- diagrams describing the employee tasks Document specific parts of the IT-department Present the solutions to the IT-accountant Developing small applications in Lotus Notes Updating the IT-security handbook of the company All the items in the reports from the IT-accountant were removed. All changes in production systems are being documented electronically. An updated IT-security handbook was released. Side 10 af 12
12/1999 12/2000 SystemForum, Copenhagen Task/Project description: Head of IT Stabilize IT-operations Make IT-operations more effective Make IT-operations safe, started to look at DS 484 Upgrade and improve IT-communications between the branches and SystemForum Get the budget under control We started to see the results of the more structured IT-operations; we had fewer system breakdowns, and the ones we had were fixed much faster. The entire organization felt a boost in the services from IT-Operation. 09/1998 12/1999 Multi-Inform (merged in to SystemForum), Copenhagen Task/Project description: Head of consulting Defining the services of the company Project management for the larger client projects Budget management Member of the management group Due to a merger I never really got the results of the work. 05/1997 09/1998 ABN AMRO Bank, Copenhagen Task/Project description: Head of EDP Running the EDP department with special focus on the dealers of the bank, and performing an upgrade of the workstations from OS/2 to Windows NT 4.0 Running 3 AS/400 machines Running 25 OS/2 and Windows NT 4.0 servers IT project management Through the participation in the Operations management group, ensuring a stable and solid operation of EDP in the Bank. 07/1996 06/1997 FinansSupport, Copenhagen Task/Project description: Manager, streamlining the installations in the company. Build an OS/2 CID server for software distribution to all PC s in FinansSupport. Tools : OS/2 OS/2 LAN server Microsoft Office OS/2 REXX Through meetings with all the department heads we designed a software image for the standard PC in FinansSupport. Afterwards we reinstalled all 100 PC s over the LAN using the CID server. Side 11 af 12
04/1996 07/1996 FinansSupport, Copenhagen Task/Project description: Project Manager, implementing Token Ring and TP2 I a Danish Bank in Greenland. Technical project manager, setting up the entire installation in Denmark, testing it to make sure that all components were functional. A technician setup the hardware in Greenland. I used Lotus Notes, Lotus AmiPro and Lotus 1-2-3 as the tools. The installations were completed just in time before the winter set in, in Greenland. I had no real contact with the client, since FinansSupport was a subcontractor in the project. 02/1996 04/1996 FinansSupport, Copenhagen Task/Project description: Project Manager, design and produce a price-card (a plastic card) Coordinating the different actions in the project. I used Lotus Notes, Lotus AmiPro and Lotus 1-2-3 as the tools. The card was produced on time but the client chose to withhold the card for several months due to a lack of interest from the clients. 03/1995 02/1996 FinansSupport, Copenhagen Task/Project description: Project Manager, implementing 1500 new PC s in Bikuben. I had two teams of technicians doing the actual implementation in the branches. I used Lotus Notes, Lotus AmiPro and Lotus 1-2-3 as the tools. Daily tracking of all the installations and a close relationship to the client resulted in the fact that the client ordered additional 100 PC s during the project. Side 12 af 12