Stabilization & Sustainability: A Progress Report from CampusWorks. Presented by: Liz Murphy, CEO Mike Russell, SJECCD CISO

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1 Stabilization & Sustainability: A Progress Report from CampusWorks Presented by: Liz Murphy, CEO Mike Russell, SJECCD CISO

2 The path is rarely clear

3 Fundamental operational framework has decayed

4 Infrastructure crisis required immediate stabilization Back up systems not operational Phone system doesn t support faculty, staff or students Servers crashing and hanging

5 The remedy: Planning, patience and staff training & engagement Cogent, thoughtful plans have been executed to stabilize the infrastructure ITSS, college IT teams & facilities staff pulled together at critical times IT Steering Group has been educated & is becoming familiar with the path to sustainability

6 Building a sustainable infrastructure Network Infrastrastructure YEAR 1 YEAR 2 YEAR 3 Data Center Move Backbone / Cabling Infrastructure Closets and Switches Wireless Infrastructure Communications and Collaboration Network Security Plan Network Management and Performance Voice over IP Telephone update and expansion Network Monitoring Solutions Implement District Intranet Hardware Infrastructure Ellucian ERP Library Refresh Upgrade Printing Systems Bond Management Process for acquiring Hardware and Software Lifecycle Management Process and Inventory 6 Weeks 24 Weeks 16 Weeks 32 Weeks 12 Weeks 18 Weeks 16 Weeks 4 Weeks 12 Weeks 8 Weeks 16 Weeks 12 Weeks 16 Weeks 18 Weeks 4 Weeks 14 Weeks

7 Student success & productivity tools are built upon a stable infrastructure Enroll Retain Educate Enable Microsoft Office 365 Student, faculty & staff & collaboration tools Website redesign Learning management (Moodle) support Increased help desk services Improved use of Colleague Online student services New library system Business intelligence platform

8 Bond support for technology projects by impact Student Success Productivity Not bond funded # Bond Funded Business Continuity & Infrastructure Number of projects

9 Steps to building a sustainable IT organization Activity Institutional peer & best practice review Review of historical staffing of ITSS in the district Identification of critical few positions that must be in place within 3 years Knowledge transfer Training Position postings written to reflect current and future needs of the District Next Action 3/13 presentation to Executive Committee 3/13 presentation to Executive Committee Critical few positions have been identified and will be presented to Executive Committee in context Ongoing with each new practice Identify funding to augment current knowledge, skills & abilities and refresh old skills Ongoing

10 Critical few on the path to ITSS sustainability Complete hiring process for system administrator Hire network engineer using bond funds Address phone system limitations that impact Help Desk support and staffing requirements Identify funds for technical training Work with IT Steering Group to leverage resources among the college IT teams & the district

11 CISO Priorities Developing a master technology plan and working with the colleges IT teams, to integrate the colleges plans. Evaluating the available bond funds in light of the technology plan and recommending approaches for responsible and effective investment of these funds to advance the District s technology infrastructure and usability. Improving the effective use of the District s administrative system that includes student, finance, and human resources management systems provided by Ellucian Colleague. Working collaboratively to upgrade and standardize classroom and distance learning technologies and systems. Assisting the Executive Director of Institutional Effectiveness to improve the District s institutional research and data reporting functions. Guiding efforts to improve the District s web presence and online services. Leading the development of business continuity, disaster recovery, and data security plans for the district and the colleges. Collaborating throughout the district and the colleges to provide student services that improve access and communication, specifically including student .

12 Q&A Discussion Many thanks to the ITSS Team who has tirelessly supported this new approach to improving the technology infrastructure & systems throughout the District.