Nuno Ribas Country Manager - Alcatel-Lucent Enterprise June 2015 1
OUR COMPANY 1. At-a-glance 830,000+ customers 2900+ resellers 2700+ employees HQ Company HQ in Colombes (near Paris), France North America HQ in Calabasas, California, USA Visionary President: Michel Leader Emelianoff >100 Worldwide presence: More than 100 countries 15 % R&D approx. 15% of budget Recent breakthroughs: New Smart Desk Phones Near Field Comms Call Shift Intelligent Fabric Unified Access Network Analytics Thought leadership and market recognition: 2
ENTERPRISE MARKET TRENDS 1. Mobility is table stakes 49 % of employees believe mobile devices will become their primary work computing devices in the next 5 years 4. UC&C is rapidly moving to the cloud 48% of IT planners anticipate they will acquire unified communication functionality via a cloud-based approach by 2017 2. BYOD is a reality 70 % of mobile workers are allowed to use their personal mobile devices for work BYOD 5. Services now 50 produce more revenue than products of the largest tech companies have sold more services than products in 2014 3. Ubiquitous connectivity is the first goal 1.3 by 2015, the world s mobile worker population will reach 1.3 billion 37.2% of the total workforce 6. But enterprise networks aren t ready 80% of enterprise networks are at their breaking point with the increase in multi-media heavy traffic, ubiquitous connectivity and variety of devices that define the mobile network Conversations and collaboration in context are the ultimate goal 3
WHICH LEADS TO NEW BUSINESS CHALLENGES From dial tone to anytime, anywhere conversations From fixed to mobile From office hours to always on New Uses Growth New Technologies From proprietary to industry standards (IP/SIP) From desktop to cloud From company provided to BYOD From wired to wireless From manual to automation New Business Models From CAPEX/OPEX to as-a-service models From technology deployment to business outcomes From generic to tailored offers 4
OUR VISION TO ADDRESS THESE CHALLENGES Personalized Connected Experience Innovation For Business Growth Open Collaboration For Shared Success Tangible Business Outcomes 5
OUR MISSION With our partners, we co-create the personalized connected experience that delivers tangible outcomes for our customers and their end-users. 6
FOCUSING ON BUSINESS OUTCOME USING TECHNOLOGY TO ACHIEVE BUSINESS RESULTS Heitor Faroni, Marcos Silva June 2015
AGENDA 1. The Mobile Mind Shift 2. Challenges Companies Face Today Reshape the Workplace IT Agility Leveraging the Cloud 3. Conclusion 8
THE MOBILE MIND SHIFT In 2015, marketing leaders who have embraced the mobile mind shift will accelerate spending to create an insurmountable gap between themselves the industry leaders and the laggards who view mobile as just another channel. Forrester Research
SUA EMPRESA POSSUI E SUPORTA APLICAÇÕES(APPS) PARA DISPOSITIVOS MÓVEIS? 1. SIM 2. NÃO 3. NAO SEI 10
THE MOBILE MIND SHIFT 1.4B Smartphones to be shipped in 2015 Dozens of Times a Day We Use our Smartphones whatever the question is, the answer is on the phone 60% of Adults expect your company to have a mobile-friendly site +1M Apps in the Apple app store 40% of Adults expected your company to have an app Private and professional lives are blurring. THE MOBILE MIND SHIFT IS THE EXPECTATION THAT I CAN GET WHAT I WANT, 11 IN CONTEXT, IN MY MOMENTS OF NEED
Three Challenges Companies Face Today RESHAPE THE WORKPLACE ANY PLACE, ANY MEDIA, ANY DEVICE IT AGILITY LEVERAGING THE CLOUD
Any Place Any Media Any Device 1 RESHAPE THE WORKPLACE
MEET THE TEAM ALAN Sales Director Smartphone is his lifeline CHIARA Marketing Manager 80% on-the-move Collaborates extensively Travels 20% of her time Works from home 1 day/week BARBARA Product Designer Collaborates extensively inside and outside of the company 80% at her desk 20% in a Lab
VOCÊ ACHA QUE OS EMPREGADOS DE SUA EMPRESA UTILIZAM FERRAMENTAS DE COMUNICAÇÃO INTUITIVAS E EFICIENTES QUE PODEM SER ACESSADAS DE QUALQUER DISPOSITIVO MÓVEL? 1. SIM 2. NÃO 3. NÃO SEI 15
OPENTOUCH IMPROVES ALAN BUSINESS INTERACTIONS THROUGH SMARTPHONE & TABLET Quality Interactions Timely Response To Business UNIFIED PERSONAL ROUTING / HISTORY / SHIFT TEAM @ OFFICE PICKUP / SCREENING One Tap To Join One Tap To Get Voicemails Instant Messaging On-the-phone Presence Screen sharing (tablets) Video conferencing (ipad) Leverage In-building WLAN With VoIP Route/Shift To Device With Best Voice Quality All Important Calls Get An Answer 16
OPENTOUCH IMPROVES CHIARA ENGAGEMENT IN THE NEW WORKPLACE Fast Search, Fast Dial, Fast Response To Keep In Touch For A Faster Business Response Hear Better Speak Lower 10M Move Across The Office Always Within Reach 17
OPENTOUCH IMPROVES BARABARA CO-WORKING SESSIONS WITH VISUAL INFORMATION Open To All Video Needs Easy Visual Collaboration With Guests More Frequent Interactions via IM, web collaboration Intuitive To Use Unified Experience 18
OPENTOUCH IMPROVES CRITICAL BUSINESS RESPONSE EFFICIENCY Groupware, Team Working, UM Desktop And Web RTC Capabilities Entry License-less Client Supervision Available In UC Context Manager/Assistant, Visual Voicemail Desktop new flavor 19
QUAIS DOS CANAIS ABAIXO FAZEM PARTE DO PROCESSO DE RELACIONAMENTO COM SEU CLIENTE? 1. SOMENTE VOZ (0800, 0300, OUTRO) 2. EMAIL 3. CHAT 4. REDES SOCIAIS 5. VIDEO 6. TODAS AS OPÇÕES ACIMA 20
30% OF SOCIAL MEDIA USERS PREFER OF SOCIAL MEDIA USERS PREFER USING SOCIAL CHANNEL OVER PHONE CUSTOMER SERVICE 5 times 91% 5ATTRACTING NEW CUSTOMERS OF UNHAPPY CUSTOMERS WILL WILL COST YOUR COMPANY 5 TIMES SIMPLY LEAVE AND NEVER COME MORE THAN KEEPING AN EXISTING BACK CUSTOMER 21
OPENTOUCH Customer Services IMPROVES ALAN OMNICHANNEL INTERACTIONS WITH HIS CUSTOMERS VISUAL MANAGEMENT NATIVE CONNECTORS & APIs (CRMs, WFM, RECORDERS) ADVANCED SELF-SERVICE CUSTOMIZABLE AGENT PANEL Routing Service Routing Service BUSINESS OERIENTED REAL TIME STATISTICS & HISTORICAL REPORT TEAMS MANAGEMENT SW & MODULAR SOLUTION 22 SOFTPHONE or DESKPHONE (PBX OXE or 3 rd PTY) MULTIMEDIA ENVIRONMENT INCLUDING COLLABORATION
BUILDING THE PROPER INFRASTRUCTURE FOUNDATION TO ENABLE MOBILITY AND RESHAPE THE WORKPLACE 3G/4G WiFi Ethernet Quality connectivity anywhere with any media and any device 23
COMO É A COBERTURA WIFI NA SUA EMPRESA? 1. NÃO TEMOS WIFI 2. BAIXA VELOCIDADE E APENAS EM ALGUNS PONTOS 3. EM GRANDE PARTE DA EMPRESA (+50% DA ÁREA), PORÉM COM BAIXA VELOCIDADE 4. EXCELENTE: RÁPIDA E COM COBERTURA DE QUASE100% DA EMPRESA 24
ENTERPRISE MOBILITY STARTS WITH WIFI TECHNOLOGY CHOICES 30,000,000 WLAN ACCESS POINTS UNITS Advantages of 802.11ac* Three times faster throughput Lower latency 30% better battery life Better for high density areas AP s at the same price * 802.11ac Wave 1 compared to 802.11n 25,000,000 20,000,000 15,000,000 10,000,000 5,000,000 0 18% 35% 2% 65% 81% 88% 90% 78% 64% 35% 8% 19% 4% 12% 2013 2014 2015 2016 2017 2018.11ac.11n.11a/b/g IEEE 802.11AC DELIVERS WIRELESS GIGABIT BANDWIDTH 25 AND IS ABLE TO COPE WITH TODAY S MASSIVE BANDWIDTH REQUIREMENTS
UNIFIED ACCESS SAME NETWORK SERVICES AVAILABLE FOR WIRED AND WIRELESS High-Quality User Experience Simplified Operations Unified Access Network Services LAN & WLAN Unified Management 26
THE NEXT GENERATION WORKPLACE IS MOBILITY CENTRIC 40+ apps per user 3+ devices per user Connectivity everywhere (WLAN/LAN) 27
2 IT AGILITY
MEET DAVID DAVID IT Director Pressured By CFO To Contain Costs Needs To Leverage 10 Years Of IPT Has To Integrate Multiple Vendors Must deliver a strategy that covers cloud
OPENTOUCH IMPROVES UC INTEGRATION IN GLOBAL IT ECOSYSTEM Extended Desktop Collaboration Integration & Interoperability Control Deskphone Critical Communications From Lync Call, IM And Schedule Conferences From Desktop Suites Enable Inter-domain Collaboration More Video Integration 30
BUSINESS AGILITY THE REQUIRED SHIFT IN IT 31
QUAL É O TEMPO MÉDIO QUE O GRUPO DE TI LEVA PARA DISPONIBILIZAR NOVOS SERVICOS EM SUA EMPRESA? 1. MENOS DE 1 MÊS 2. ENTRE 1 E 3 MESES 3. ENTRE 3 E 6 MESES 4. MAIS DE 6 MESES 5. NÃO SEI 32
Networking The current state of network operations leads to missed business opportunities 4months IS THE AVERAGE TIME FOR ENTERPRISES TO PROVISION NEW SERVICES 90% OF IT PROJECTS ARE OF IT PROJECTS ARE DELIVERED LATE OR CANCELLED 83% OF A COMPANY S NETWORK BUDGET IS USED TO KEEP THE LIGHTS ON Storage Computing
THE NEED FOR A MODERN NETWORK BETTER APPLICATION SERVICES INCREASE NETWORK INTEGRATION REDUCE NETWORK OPERATIONS COMPLEXITY LESS NETWORK OPERATIONS DELAYS The Modern Network: a value 34 to Agile Businesses
INTELLIGENT FABRIC PROVIDING NETWORK AGILITY Self configuring OmniVista 2500 Self Attachment Dynamic VM detection and service creation Simplified moves, adds and changes Self Healing Existing LAN Cisco, HP, OSPF, VRRP, STP, LACP, 6900 6900 OSPF VNP VNP VNP VNP 6900 VNP VNP VNP VNP 6900 SDN Inside LAG LAG Server Server Comprehensive monitoring, visibility and control 6860 LAG 6860 LAG EASY DESIGN, FASTER DEPLOYMENT, EASIER 35 SUPPORT, BETTER INTEGRATION
The advancements found in ifab are the type that define the future of IT. We re excited for Interop attendees to be able to see firsthand the benefits of this technology. -Jennifer Jessup, Interop General Manger
QUE TIPO DE INFORMAÇÃO É MAIS IMPORTANTE OBTER? 1. USUÁRIOS CONECTADOS E O SEU CONSUMO 2. DISPOSITIVOS CONECTADOS E O SEU CONSUMO 3. APLICAÇÕES UTILIZADAS E O SEU CONSUMO 4. CONSUMO DE LARGURA DE BANDA POR PORTA 37
EMPOWERING BUSINESS DECISIONS NETWORK ANALYTICS PROVIDES INSIGHT INTO WHAT USERS, DEVICES AND APPLICATIONS ARE ON THE NETWORK AND INTELLIGENCE ON HOW THE NETWORK BEHAVES. Gartner estimates that more than half of net new purchasing is data-discovery-driven. This applies to more than networking but is very true for networking. If you can see where your problems areas are, then you can address them. Magic Quadrant for Business Intelligence and Analytics Platforms, Feb 23, 2015 Dashboard Network KPIs Network Utilization Application Visibility Predictive Analytics Report Generation
NETWORK ANALYTICS EMPOWERING BUSINESS DECISIONS Dashboard Top N Reports App Visibility Predictive Analysis Change QoS Reduce Ports Increase Bandwidth Network Policies Business Decision Business Initiatives Drop Applications THE RIGHT INFORMATION TO POLICE THE 39 NETWORK AND JUSTIFY FINANCING
3 LEVERAGING THE CLOUD
A SUA EMPRESA JÁ AVALIOU OS BENEFÍCIOS QUE SE PODE ALCANÇAR CONTRATANDO SERVIÇOS NA NUVEM? 1. ABSOLUTAMENTE 2. PARCIALMENTE 3. NÃO AVALIAMOS 41
AWARDED HYBRID TECHNOLOGY OPENING A WORLD OF OPPORTUNITIES Leverage IPT Investments Capitalize On TDM and Transform To IP/SIP, Centralize, Access To Latest Features IN UC Optimize And Prepare For Cloud Faster Apps Delivery, Hybrid Cloud Schemes In Place IP SIP IP SIP GO IP SAVE ON COMM COSTS VIRTUALIZE SAVE ON OPERATION COSTS 42
AWARDED HYBRID TECHNOLOGY FROST & SULLIVAN BEST PRACTICES 2014 43
INTELLIGENT FABRIC STATE-OF-THE-ART DATACENTER INFRASTRUCTURE OmniVista 2500 VMware vcenter 6900 VNP VNP Server 6900 VNP VNP VNP VNP LAG 6900 ifab VNP VNP 6900 LAG Server FULLY-FEATURED, HIGHLY SCALABLE, 44 COMPACT DATA CENTER FABRIC
CASE STUDY: INTELLIGENT FABRIC IDC FRONTIER: YAHOO JAPAN Manual to automatic Streamlined setup, Operations: 9 to 1 sec 45up fault to 30% recovery, more efficient 4k to 10k + services
KEY TAKEAWAYS BUSINESS OUTCOME SUPPORTING TECHNOLOGIES Conversation Excellence Differentiate and Attract More customers Improve productivity Reduce Deployment & Operational Costs Foster Effective Business Decisions Optimize Architecture Unified Access Intelligent Fabric Network Analytics Cloud Ready 46
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