Password Reset Utility This password reset utility is for parents using the Fulton County Schools website. The use of this utility is optional but it is the only way that you can change your password. Before you can use this utility to change your password you must enroll (set up your account). Please allow at least 15 minutes for the system to update all servers once you change your password. When the servers are updated you should be able to log into Home Access Center with your new password. Each page of these instructions pertains to one of the processes connected to the password reset utility. Pages 2, 3, and 4 walk you through the first time enrollment process. Once you enroll you do not need to perform the enrollment process again unless you wish to make changes to your original responses. If you wish to change your secret questions or answers the Re-Enroll link will take you through that process. Pages 4 and 5 show the details for using the password reset utility options and should be referenced for the processes shown on those two pages. Once enrolled you are able to: 1. Change your password (you need to know your current password in order to change it). 2. Reset your password and Unlock your account (for example if you forget your password or type it in incorrectly and lock your account). Required: Enroll in the Self-Service Password Reset Utility You may choose to input your enrollment information in a language other than English and use this alternate language when you access the utility. Step by step enrollment instructions begin on the next page of this document.
Enrollment (first time use only) 1. Click on the Enroll link to begin the process and open the following window: 2. Input your information: a. Account Name is your Login ID to Home Access Center, e.g. P536848 b. Domain is FCBOESTU click on the drop-down arrow to choose this entry. If you do NOT change the Domain to FCBOESTU you will receive the following error when you click on the Next button. e.g. FCBOE\P536848 To resolve this error click on Try Again and change the Domain field to FCBOESTU c. Password is your current password used to log into Home Access Center. d. Click on Next to advance to the next window in the setup Note: If you receive an error not shown here when you click on the Next button check the following: a. The Login or Password is incorrect. Remember, the Password is case sensitive. b. You have a problem with your Home Access Center account. If you have never logged in successfully to the Home Access Center, please contact the parent liaison or technology specialist at your child s school.
3. Select your secret questions and answers that you will need to know if you are locked out of your account or wish to reset your password. 4. After you have completed all questions and answers click on Next to continue. If you do not wish to have anyone see what you type in as your answers you may choose to Mask Input. You will input your information twice to assure that you have not made any errors during the entry. When you have successfully completed all of the enrollment steps you should see the message below. You can return to the Home menu option (and then Exit the utility), or Reset your password. You are not required to reset your password after you enroll.
Resetting a Password Once you have enrolled you can reset your account password at a later date if you cannot remember your password: 1. Open the Self Service Password Reset Utility and click the Reset Password link. 2. Type your user Login ID, tab to the Domain field and click on the drop down to select FCBOESTU. 3. Click on the Next button to continue the process. 4. The next screen will prompt you for the answers to two of the secret questions that you set up when you enrolled. The answers are case-insensitive. 5. After you answer the secret questions click Next to continue. 6. Type your new password and then retype it to confirm. 7. There are two optional actions you can choose when you reset your password: 1. Check the box for: Ask me to change password at next logon if you want to change the password the next time you log on to your computer. This option is not recommended as it causes your more work, but is available if you wish to use it. 2. Check the box for: Unlock my account if you are resetting the password for an account that has been locked out. It is recommended that you always click on Unlock my account it will not cause a problem and will save you steps if you have locked your account as you would then need to go back and unlock it. 8. Click Proceed. You will be taken to the page showing you the operation result.
Unlocking an Account If your account has been locked for any reason, for example, multiple invalid logon attempts in a row, you can unlock it through the self-service utility. To unlock your account: 1. Open the self-service utility home page and click the Unlock Account link. 2. Type your Home Access Center Login ID,, e.g. P536848 3. In the Domain field click the drop down to choose FCBOESTU 4. You will be prompted to give answers to random secret questions that you set up when you enrolled. The answers are case-insensitive. 5. Specify the answers and click Next. You will be redirected to the page showing the operation result. Changing a Password You can change your account's password using the self-service utility: 1. Open the self-service utility home page and click the Change Password link. 2. Type your Login ID, old password and new password (twice). Passwords must contain 8 characters using numbers and/or letters in the password. Passwords are case sensitive! 3. In the Domain field click the drop down to select FCBOESTU. 4. Click Next. You will be redirected to the page showing the operation was successful. Questions? Contact your child s school either the Home Access Center parent liaison or school technician can assist your with your problem or escalate your request to the next tier of support.