180 OFFICES NATIONWIDE COMMERCIAL/RESIDENTIAL PROPERTY MANAGEMENT Brokerage Fee Management Leasing/Marketing Construction Management A division of DealPoint Merrill. All Sperry Van Ness Offices Independently Owned and Operated
ABOUT US Sperry Van Ness/Dealpoint Merrill Property Management Company is a full service, in-house asset management firm with 180 Sperry Van Ness affiliated offices nationwide. We manage multi-family, hospitality, industrial and special purpose properties and millions of square feet of both retail and office space Nationwide. The Company has implemented programs, services and procedures to assist our clients in protecting the security of their loans, namely increasing market value and generating higher revenue. The combination of in-house services consist of a Property Manager, Asset Manager, Assistant Property Manager, Construction Manager, and Maintenance Director. With our combined Team, we survey the property, perform interior and exterior inspections (determining the life, safety, and health conditions), in-fill or remediation leasing and area demographics, and any issues regarding the property. As a group, we develop a strategic plan for the operation of the property internally, and management commences immediately based upon our action plan that includes tenant interviews and evaluations, legal, vendors, insurance and accounting. Our Asset Management Department prepares a budget, expense and cash flow reports, and oversees the operation of the property. Our on-line paperless document system includes 24-hour access to monthly financial reports, leasing information, maintenance reports and is available 24 hours a day simply by going on line through our web site secured data room. -1-
MANAGEMENT OVERVIEW Asset Management Property Maintenance Leasing/Marketing Construction Management
MANAGEMENT OVERVIEW 10. Tenant Retention 1. Develop Plan with Client 2. Property Inspection and Evaluation 8. Property Maintenance 9. Asset Management PROPERTY MANAGEMENT 4. Leasing and Remediation 3. Attract and Qualify Tenants 7. Accounting and Collections 6. Resolve Issues 5. Legal Department Asset Management Develops a customized management plan specifically for the asset Performs tenant interviews and evaluations Maintains detailed records, including monthly income and expense reports and complete receivables and payables tracking along with detailed check register information and monthly bank account reconciliation Property Maintenance Performs repairs and regular maintenance services to protect the value of the property Prepares a Field Inspection Report of the property condition and health & safety issues Performs property inspections at regularly scheduled intervals to assure the continued quality of the property, buildings and grounds -3-
MANAGEMENT OVERVIEW Leasing Meets with prospective tenants to evaluate their space needs and designs a plan that will assist tenants in making their decision, while preserving the landlord s tenant mix and approved uses through experienced in-fill leasing Prepares a full property report and traffic radius reports. Digital marketing brochures, and posting on nationwide portals to advertise to and invite cooperation from other brokers Prepares all documentation for lease agreements and provides store-front signage assistance and property management information Leasing broker also provides Fee Remediation Leasing to standardize property s leases and update tenant files, while updating existing tenant s financials and upgrading Security Deposits whenever feasible and at landlord s direction Construction Management Detailed review of the property condition. Preparation of recommendations for any deferred maintenance or other related physical issues As required, confers with architect and/or civil engineer regarding any issues beyond normal repair and maintenance As reguired, prepares all documents, cost estimates, and time-lines necessary to effect completion of the subject repairs, maintenance and/or construction -4-
BUSINESS MANAGEMENT Core Services Transition Plan Comprehensive Range of Services
BUSINESS MANAGEMENT CORE SERVICES Asset Management Services Property Management Services Facilities Management Services Construction Management Receivership Services Brokerage Services Construction Services General Contracting TRANSITION PLAN Our team understands the unique challenges associated with the transition process and work with the lender to minimize disruption to ongoing operations, reduce time and effort, maintain tenant morale, produce effective results and allow for informed decisions through effective communication and organization. Upon appointment we provide a 24-36 Hour Preliminary Report to the Client with Property Inspection, Evaluation & Photos and continue with the transition listed below: WITHIN 2 WEEKS Complete Real Estate Report is provided to Client which includes abstracting lease analysis, building and property condition, Inspections & Tenant information Action Plan is completed Legal department notifies all the vendors and property depository banking institution WITHIN 30 DAYS A Year end budget is created and provided to client with a cash needs analysis, repairs, leasing, and tenant retention issues Vendor Bidding and initial repairs and maintenance have commenced Financial accounting has been updated and processed into our computer system ON-GOING Monthly and Quarterly Financials are provided Establish budget procedures and policies Implementation of the on-going Action Plan Rents & Profits -6-
BUSINESS MANAGEMENT For over 26 years in business, our client relationships have been built on integrity, responsiveness, performance. The Companies seek creative solutions that maximize and protect the property value. The Companies Asset and Business Management delivers a comprehensive range of services as set forth in more detail below. The Portfolio Manager and Field Supervisor will visit the property and handle tenant issues, health and safety issues, maintenance and related subjects and prepare appropriate solutions 24-hour Emergency Service Line, which will allow tenants and others access to the managers of your property even on holidays and weekends. Should any emergency occur, we will notify you immediately Monitoring of vendors and contractors, preparation of specifications for new contracts, negotiation and/or renegotiations for new contracts, and performance evaluation of existing contracts Monthly financial statement: On a cash basis to include an executive summary of operational activity and variances to the budget with a general ledger, balance sheet, budget comparison report, summary income sheet, aged delinquency report, income register, rent roll, check register and a bank reconciliation reports Prepare tenant billings, collect rent and administer leases A monthly narrative report summarizing the activities for the prior month A remaining Year End Budget and the annual budget are prepared for the property Preventative maintenance programs are established for the building s mechanical components. These programs are completed with vendors with inspections made by the Company staff Supervise the services of an on-site property manager ( Site Manager ). Tenant Satisfaction Surveys are sent out periodically to measure the performance of the management and maintenance personnel, as well as to assist with the future planning process -7-
BUSINESS MANAGEMENT The management staff monitors all tenant improvement work and works closely with tenant improvement manager to maintain integrity with the tenant Implementation of strong tenant relations programs and administration of all tenant leases, coordinating closely with the leasing team, and establishes procedures for the prompt receipt, recordation, investigation and handling of tenant complaints and requests Leasing broker performs in-fill of new financially qualified Tenants and can standardize existing contracts for consistency, to maximize landlord recourse and prepare property for refinance or compliance bank standards Hire, discharge and supervise all employees required for the on-site management, operation, maintenance and repair of the Property Maintain constant review of physical structure, provide recommendations and implement programs to maintain the image of the property Take all reasonable steps, including legal action to enforce all maintenance, service and supply contracts, guarantees, warranties, bonds and other contractual undertakings, if any Engage attorneys experienced in the field of landlord-tenant relations to prosecute defaults under leases and other agreements relating to the occupancy of the Property Emergency Response Planning (ERP) -8-
ACCOUNTING SERVICES Commitment to Investing Real-Time Accounting Services Scope of Services
ACCOUNTING SERVICES COMMITMENT TO INVESTING The Companies seasoned and dedicated accounting staff are a key value added contributor to a comprehensive management program. As such, the company invests in training of our accounting team and is constantly in the workplace recruiting applicants with industry specific accounting knowledge. REAL-TIME ACCOUNTING SERVICES Sperry Van Ness/Dealpoint Merrill has the ability to provide full accounting services deliver customizable, real-time reporting through web-enabled technology, allowing our managers and accountants to work more efficiently. -10-
ACCOUNTING SERVICES SCOPE OF SERVICES The basic scope of accounting services includes the following: Narrative Report Variance Report Check Register Tenants Cash Receipts Journal CAM Accounts Receivable Status Bank Statements & Reconciliation Optional Reports available: Trial Balance Balance Sheet General Ledger Supporting Schedules -11-
CLIENT LIST American International Bank American Savings Bank AMRESCO Financial, Inc. Bank of America Bank of the West Bankers Mutual Bay View Federal Bank Beneficial California, Inc. Berkadia Commercial Mortgage LLC Berkeley Federal Bank & Trust FSB Brentwood Thrift & Loan Bristol Group Business Bank of California C-III Asset Management, LLC California Center Bank California Federal Bank California Thrift & Loan California United Bank Cathay Bank Cenfed Bank Centerline Citibank, N.A. City National Bank Citizens Business Bank Coast Federal Bank Continental Savings of America Equimax Mortgage & Loan Essex Property Trust Federal Deposit Insurance Corporation Federal National Mortgage Association Fidelity Federal Bank First Bank First Federal Bank of California First Fidelity Thrift & Loan Association First Los Angeles Bank First Nationwide Bank First Regional Bank First Union National Bank GE Capital Realty Group General Bank Glendale Federal Bank GMAC Commercial Mortgage Corp. Guardian Bank Hanover Financial Helios AMC, LLC Household Commercial Financial Imperial Capital Bank Imperial Commercial Services Imperial Thrift and Loan Inland Empire National Bank ITT Federal Bank JE Robert Companies Key Bank National Association Marathon National Bank Midvale Capital Group National Bank of Southern California Nevada State Bank North County Bank Northeast Savings Bank Northern Trust of California Bank Ocwen Federal Bank Omni Bank P F F Bank & Trust Pacific Crest Investment & Loan Bank Pacific Thrift & Loan Co. Pomona First Federal Savings Quaker City Federal Savings Regency Savings Bank, FSB Resolution Trust Corporation San Pedro Bank Sanwa Bank of California Southern California Bank Tokai Bank of California Trust Bank F.S.B. U. S. Bank United California Savings Bank United Pacific Bank Wells Fargo Bank & Trust Western Bank World Trade Bank -12-
REAL ESTATE ADVISOR Mark Mimms, Managing Director Sperry Van Ness / DealPoint Merrill Properties DRE#00634344 Phone: 559.222.9909 Cell: 559.312.7781 Fax: 559.222.9905 mimms@svn.com www.svndpm.com Serving as Managing Director and Investment Property Specialist for Sperry Van Ness International in the Fresno market, Mark Mimms brings over 35 years of experience to the Sperry Van Ness Team. Mimms has closed over $1Billion in properties, and serves as an expert in the large projects division. Mimms entered the commercial real estate business in 1977 and served as president and owner of his own commercial real estate brokerage company until he joined Sperry Van Ness in the year 2000. A veteran in the industry, Mimms has been involved in a variety of large transactions in many jurisdictions including the sale of apartments, industrial buildings, office buildings, retail buildings, motels and land throughout the State of California. Mark s client s investment needs and desires have taken him to areas outside of the Fresno marketplace. Mimms has closed projects in Los Angeles, Beverly Hills, California, Hollywood, California, Sacramento, California, Baton Rouge, Louisiana, Lugoff, South Carolina, Charlotte, North Carolina, Dayton Ohio, Detroit, and most recently Grand Rapids, Michigan. Mark has formed the Mimms Team. With this Team we can provide complete commercial real estate services to our clients. Mimms is an active member of Christian Business Men s Committee and has lived in the Fresno area for many years. He has been married for 38 years to Karen and they have two boys, Mark II, and Jon. In his spare time Mark enjoys golfing, motorcycles, weightlifting, and spending time with his family. Mimms received his bachelor s degree in Criminology and Law Enforcement and a minor in real estate from the Fresno State University. -10-
180 OFFICES NATIONWIDE A division of DealPoint Merrill. All Sperry Van Ness Offices Independently Owned and Operated CORPORATE HEADQUARTERS 1100 W. Shaw Avenue, Suite 132 Fresno, California 93711 559.222.9909 www.svndpm.com LOS ANGELES 1801 Century Park East, Suite 2220 Los Angeles, California 90057 310.671.3900 www.svndpm.com LAS VEGAS 150 N. Durango Drive, Suite 290 Las Vegas, Nevada 89145 702.889.8800 www.svndpm.com