CONTENTS Acknowledgments......................................... xv Introduction............................................. xvii 1 Introduction to Installing, Configuring, and Administering Windows 2000 Professional...... 1 Exploring the Microsoft Management Console................... 2 Using Control Panel....................................... 6 Using Device Manager..................................... 9 Viewing the Windows 2000 Registry........................... 11 Lab Analysis Test................................... 15 Key Term Quiz.................................... 16 Lab Wrap-Up...................................... 17 Lab Solutions for Chapter 1........................... 18 Answers to Lab Analysis Test.......................... 21 Answers to Key Term Quiz........................... 22 2 Performing an Attended Installation of Windows 2000 Professional..................... 23 Using the Readiness Analyzer Before Upgrading to Windows 2000.... 25 Upgrading to Windows 2000 Professional...................... 29 Installing Service Packs..................................... 33 Troubleshooting a Failed Windows 2000 Installation.............. 36 Lab Analysis Test................................... 39 Key Term Quiz.................................... 40 Lab Wrap-Up...................................... 41 Lab Solutions For Chapter 2.......................... 42 Answers to Lab Analysis Test.......................... 45 Answers to Key Term Quiz........................... 46 ix
x MCSE Windows 2000 Professional Lab Manual 3 Performing an Unattended Installation of Windows 2000 Professional.................... 47 Using Setup Manager and Sysprep............................. 48 Using Sysprep to Prepare a Master Image....................... 57 Installing a Sysprep Image................................... 59 Lab Analysis Test................................... 62 Key Term Quiz.................................... 63 Lab Wrap-Up...................................... 64 Lab Solutions for Chapter 3........................... 65 Answers to Lab Analysis Test.......................... 69 Answers to Key Term Quiz........................... 70 4 Implementing and Conducting Administration of Resources................................... 71 Using NTFS Permissions to Control Access to Files and Folders...................................... 72 Managing Shares.......................................... 79 Installing IIS and Connecting to an FTP Server.................. 81 Lab Analysis Test................................... 87 Key Term Quiz.................................... 88 Lab Wrap-Up...................................... 89 Lab Solutions for Chapter 4........................... 90 Answers to Lab Analysis Test.......................... 93 Answers to Key Term Quiz........................... 94 5 Implementing Printing and File Systems............ 95 Installing and Sharing a Local Printer.......................... 96 Managing Permissions for a Printer............................ 99 Testing Printer Permissions.................................. 102 Creating a Volume and Converting from FAT to NTFS............ 104 Lab Analysis Test................................... 108 Key Term Quiz.................................... 109 Lab Wrap-Up...................................... 110 Lab Solutions for Chapter 5........................... 111 Answers to Lab Analysis Test.......................... 118 Answers to Key Term Quiz........................... 119
Contents xi 6 Implementing, Managing, and Troubleshooting Disks and Displays............ 121 Using and Understanding Disk Management.................... 122 Managing CD-ROM Drives................................. 129 Using Disk Cleanup....................................... 131 Troubleshooting Disks: Removing a Boot Sector Virus............. 134 Troubleshooting Video: Starting Up in VGA Mode............... 137 Lab Analysis Test................................... 141 Key Term Quiz.................................... 142 Lab Wrap-Up...................................... 143 Lab Solutions for Chapter 6........................... 144 Answers to Lab Analysis Test.......................... 148 Answers to Key Term Quiz........................... 149 7 Implementing, Managing, and Troubleshooting Hardware Devices and Drives..................... 151 Configuring Power Management for Mobile Computers........... 152 Locating the Offline Cache Files.............................. 156 Troubleshooting a Network Card with Device Manager............ 159 Installing a USB Device..................................... 164 Lab Analysis Test................................... 167 Key Term Quiz.................................... 168 Lab Wrap-Up...................................... 169 Lab Solutions for Chapter 7........................... 170 Answers to Lab Analysis Test.......................... 173 Answers to Key Term Quiz........................... 173 8 Monitoring and Optimizing System Performance and Reliability.................................. 175 Configuring the Start Menu................................. 176 Managing and Troubleshooting Driver Signing................... 181 Monitoring Network and Disk Performance..................... 185 Exploring Safe Mode....................................... 187 Lab Analysis Test................................... 192 Key Term Quiz.................................... 193
xii MCSE Windows 2000 Professional Lab Manual Lab Wrap-Up...................................... 194 Lab Solutions for Chapter 8........................... 195 Answers to Lab Analysis Test.......................... 199 Answers to Key Term Quiz........................... 199 9 Configuring and Troubleshooting User Profiles and the Desktop Environment.................... 201 Creating a Custom Default Profile............................ 202 Troubleshooting a Corrupt Profile............................. 206 Controlling the Desktop with Group Policy Settings............... 210 Adding a Program to the Quick Launch Bar..................... 214 Configuring Accessibility Options............................. 216 Lab Analysis Test................................... 220 Key Term Quiz.................................... 221 Lab Wrap-Up...................................... 222 Lab Solutions for Chapter 9........................... 223 Answers to Lab Analysis Test.......................... 227 Answers to Key Term Quiz........................... 227 10 Configuring Multi-language Support and Using Windows Installer..................... 229 Removing Multiple Language Support......................... 230 Examining Windows Installer Files............................ 232 Testing a New Windows Installer Package....................... 235 Removing an Application................................... 237 Installing the Windows 2000 Support Tools..................... 239 Lab Analysis Test................................... 242 Key Term Quiz.................................... 243 Lab Wrap-Up...................................... 244 Lab Solutions for Chapter 10.......................... 245 Answers to Lab Analysis Test.......................... 246 Answers to Key Term Quiz........................... 247
Contents xiii 11 Implementing, Managing, and Troubleshooting Network Protocols and Services.................. 249 Using Pathping to Find an Internet Bottleneck................... 250 Using Nslookup to Troubleshoot DNS Problems................. 253 Using Netdiag............................................ 257 Configuring Incoming and Outgoing VPN Connections........... 260 Lab Analysis Test................................... 267 Key Term Quiz.................................... 268 Lab Wrap-Up...................................... 269 Lab Solutions for Chapter 11.......................... 270 Answers to Lab Analysis Test.......................... 273 Answers to Lab Analysis Test.......................... 274 12 Implementing, Monitoring, and Troubleshooting Security and User Accounts...................... 275 Testing Account Security Policies............................. 276 Enabling and Testing the Account Lockout Policy................ 280 Exploring User Rights Assignment............................ 285 Applying and Testing Auditing............................... 288 Disabling EFS (Encrypting File System)........................ 291 Lab Analysis Test................................... 294 Key Term Quiz.................................... 295 Lab Wrap-Up...................................... 296 Lab Solutions for Chapter 12.......................... 297 Answers to Lab Analysis Test.......................... 301 Answers to Key Term Quiz........................... 302 Index......................................... 303